Seattle, WA Metro Area Contact Information:

City Street Address Contact Information
Seattle, WA Columbia Tower
701 Fifth Avenue
42nd Floor
Seattle, Washington, 98104
Sales Phone: 206-258-8872

Link: Seattle Network Support Services
Bellevue, WA 11900 N.E. 1st Street
Suite 300
Building G
Bellevue, Washington, 98005
Sales Phone: 206-258-8873

Link: Bellevue Network Support Services

Immediate Phone Technical Support for Seattle UNIX, Linux, or Solaris SystemsFor small and midsize companies in Seattle or anywhere in the state of Washington, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISA and CISM-certified security consultants to handle advanced security architecture and business continuity preparedness.

Progent's online support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve most information system problems quickly. Efficient support reduces immediate costs since service calls require fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves even more with incidental expenses by reducing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled clients, idle employees, and de-focused management.

Progent's billing policy for remote help is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. Unlike many online support companies, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing prevent situations where quick repairs manage to turn into substantial tabs. Progent's penchant for dealing with technical issues efficiently results in your business conserving cash.

Progent's Remote Support Technologies
Over time, Progent has refined an array of customized tools and proven methodologies that allow the highest degree of effectiveness for remote consulting and repair for small and midsize business IT systems. Progent provides secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the experts of Progent's Technical Response Center to communicate with your company's system remotely without violating network security.

Progent's proprietary customer support reporting system maintains extensive records of all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of support provided to every Progent client by every consultant. This database of trouble tickets and repairs is organized as an easily searchable proprietary database that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft make available other vast technical databases and permit fast response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to find optimal solutions promptly.

Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Seattle or anywhere in Washington or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, go to Immediate Urgent Support.

Phone-based Technical Services Offered Progent
Progent's online network support engineers offer advanced credentials in an extensive array of products and technologies. This broad range of capability allows Progent's engineers to manage almost any crisis that may take place in a small business information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To help customers with multi-operating system networks, Progent also provides the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Online services available from Progent to clients in Seattle and throughout the state of Washington include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide spectrum of information technology including network architecture, messaging systems, network and process security, UNIX and Microsoft Windows integration, VMware products for server economization and simplified administration, and transitioning from older systems to current Windows or Linux solutions. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux consultants can provide emergency remote assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX including:

    Important Linux variants for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Seattle, WashingtonThe Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and certifies a person's networking skills at the master level. Cisco qualified CCIEs know how to handle even the most complex issues encountered in network infrastructure design, deployment, maintenance, security, and troubleshooting. CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or identifying software updates. CCIEs offer excellent cost-effectiveness because their deep experience permits them to solve the most intractable problems rapidly. In typical cases, less seasoned consultants can struggle for hours or days with the same problems that a CCIE can resolve in a few minutes. Few service providers make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide fast telephone access to a CCIE so you can get timely help for complex network infrastructure problems that are hurting worker efficiency but are not within the experience of your regular IT service group or consultant. Progent's Cisco CCIE engineers can interface to your network via state-of-the-art on-line troubleshooting technology in order to provide efficient, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN solutions.

  • Authorized Windows Support
    Windows Expertise for Seattle, WashingtonProgent's Microsoft-qualified remote support professionals offer network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2013 development, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a broad array of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.

  • CISM and CISSP Qualified Network Security Engineers
    CISSP Certified Network Security Specialists for Seattle, WashingtonProgent's certified CISM and CISSP network security consultants can provide a range of system protection solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your business to recuperate rapidly following a damaging penetration. Security support services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm assaults; setting up firewalls; establishing secure mechanisms for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support services to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize physical resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT projects that small businesses frequently need. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for small companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are intended for small organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who want fast access to a reliable Call Center with proficient phone support plus the available expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless extension of your established Help Desk resources. Progent's Virtual Call Center can act as an escalation resource for complex network challenges, or be ready in those instances when your other resources are too busy.

    Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk or revamping your existing organization, evaluating or customizing Call Center software products to address the unique requirements of your corporation, or providing temporary phone support personnel to reinforce your in-house Call Center group during unusually busy scenarios like software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology professionals offers your workers in Seattle or anywhere in the state of Washington immediate contact with a dependable support resource with years of experience providing telephone-based consulting and remote diagnostics for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a significant contributor to business efficiency, and Progent's policy is to solve instead of simply track IT problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff offers phone-based advanced engineering support and education in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and Office Excel. For additional information concerning Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac experts can nurture the creative components of Mac systems by offering phone-based help support and training in imaging, audio, and video. Progent's consultants offer expertise in a large selection of Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio/video or building an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent can provide companies in Seattle, or anywhere in the state of Washington, online network and server monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your IT maintenance is proactive and automated. By exposing potential trouble spots before they expand into full-scale emergencies, remote monitoring can ward off inconvenient and costly network crises. Progent can also deploy network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks powered by a combination of operating systems.

How Your Seattle Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.

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