Immediate Remote Support for Seattle UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Seattle or anywhere in Washington, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the services of CISA and CISM-certified security engineers to handle high-level security architecture and business continuity preparedness.

Progent's online technical support services represent exceptional value because they are equipped with the practical experience and the sophisticated tools to solve the majority of information system problems rapidly. This lowers immediate costs because service calls accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, idle workers, and distracted management.

Progent's pricing model for online support is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you actually get. In contrast to many online service organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where speedy. minor repairs manage to turn into large tabs. Progent's skill at solving technical issues efficiently translates into your company saving cash.

Progent's Online Technical Support Technologies
Over the years, Progent has refined a set of optimized technologies and proven processes which permit the highest level of effectiveness for remote consulting and repair for small company information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to interface to your network without violating corporate security.

Progent's advanced service reporting application includes detailed documentation of all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of assistance provided to each Progent client by every engineer. This history of trouble tickets and responses is organized as an easily retrievable proprietary knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and formal relationships with important vendors including Cisco and Microsoft make available other vast support databases and allow fast response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to find the best resolutions quickly.

Initiate Remote UNIX/Linux, Solaris, or Apple Mac OS X Technical Support from Progent
To access Progent's phone services in Seattle or anywhere in Washington or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's online consulting professionals offer credentials in an extensive set of disciplines. This wide range of capability permits Progent's consultants to resolve practically any crisis likely to crop up in a small business network. Certificates earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support customers with mixed-OS networks, Progent also provides the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP experts, and ISSAP engineers.

Online services available from Progent to customers in Seattle and throughout the state of Washington include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X remote support services cover a broad array of computer technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:

    Major Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Seattle, WashingtonThe Cisco Certified Internetwork Expert certification is the top accreditation for networking engineers, and validates an individual's networking knowledge at the master level. Cisco qualified CCIEs can deal with even the most difficult issues associated with network planning, installation, management, security, and troubleshooting. CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience permits them to fix even the most difficult problems quickly. In many instances, less qualified service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Few service organizations make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide quick telephone contact with a CCIE so your company can receive timely support for serious network issues that are lowering worker productivity but are beyond the comfort zone of your local computer support providers. Progent's Cisco-qualified CCIE support experts can connect to your network via advanced remote troubleshooting tools in order to perform quick, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular selection of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Certified MS Windows Support
    Microsoft Windows Support for Seattle, WashingtonProgent's Microsoft-qualified online support engineers offer network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the assistance of consulting engineers who can assist you with a broad variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide range of online desktop support including Windows 7 integration, moving to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Certified System Security Engineers
    CISSP Qualified Network Security Professionals for Seattle, WashingtonProgent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection services that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or help you to clean up rapidly following a damaging penetration. Security consulting services available from Progent include: thorough security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious assaults; configuring firewalls; designing safe techniques for off-site and mobile access; guarding your messaging system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting to help organizations of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT projects that small companies frequently need. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables clients to execute major projects economically and on schedule. Progent's special online consulting services include:
  • Help Desk Support
    Progent's Call Center support alternatives for small companies with networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are intended for smaller businesses who lack the budget to support an in-house Help Desk but who need quick communication with an efficient Call Center with professional telephone assistance plus the available expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for larger businesses and acts as a transparent addition to your established Call Center resources. Progent's Virtual Call Center can operate as an escalation alternative to resolve the most difficult network challenges, or be ready in overflow instances when your other support engineers are overwhelmed.

    Progent's Help Desk consulting services can support you in building an efficient new Call Center or revamping your established one, identifying or enhancing Call Center software products to handle the unique requirements of your company, or providing occasional online personnel to work with your internal Help Desk team to deal with high-demand scenarios like software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of veteran network experts offers your workers in Seattle or anywhere in the state of Washington rapid access to a reliable technical support group with extensive experience offering telephone-based support and remote repair service for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a key contributor to company performance, and Progent's goal is to fix instead of merely report IT problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Group offers online professional consulting expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft Office Excel. For more concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Mac experts can support the creative facets of Mac computing by providing remote help support and education in imaging, audio, and motion video. Progent's consultants offer help in a variety of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special jobs such as scanning or digitizing audio/video or putting together an audio/video post production studio.

    Online Network Monitoring Services
    Progent can provide businesses in Seattle, or anywhere in the state of Washington, remote network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so your network support is proactive and automated. By exposing emerging issues before they cause full-scale emergencies, proactive monitoring can head off inconvenient and expensive service failures. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac environments, Microsoft systems, or systems based on a combination of operating systems.

How Your Seattle Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote help with UNIX/Linux, Solaris, or Mac OS X computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.

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