UNIX and Linux Online Technical Support for Seattle Small Office Network Systems
For small and midsize companies in Seattle or anywhere in Washington, Progent provides round-the-clock phone support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and diagnostic jobs.
Progent's online support services offer exceptional value due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve the majority of information system issues quickly. This lowers direct expenses because service calls require fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits even more in incidental expenses by minimizing or avoiding network outages and associated costs due to business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to many online support firms, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and clean model for billing do away with situations where speedy. minor fixes manage to turn into major invoices. Progent's penchant for handling technical issues quickly translates into your business conserving money.
Progent's Remote Service Tools
Over time, Progent has refined a set of optimized technologies and field-tested methodologies that permit the highest degree of effectiveness for remote help and troubleshooting for small and midsize company IT networks. Progent provides secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN access permits the engineers of Progent's remote service group to communicate with your computer system remotely without violating system security.
Progent's advanced service reporting system maintains thorough documentation for the service that Progent's customers have received. Progent's staff engineers have access to the records of services rendered to each customer by every Progent engineer. This database of problems and fixes is structured as a conveniently searchable proprietary database that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close partnerships with major vendors including Cisco Systems and Microsoft permit access to other massive technical support databases and to manufacturers' internal engineering staff so that Progent's online service engineers are able to come up with optimal solutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Technical Help from Progent
To initiate Progent's phone services in Seattle or anywhere in Washington or to find out more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have a critical need for network help, visit Immediate Emergency Support.
Phone-based Technical Support. Network Support Services Provided by Progent
Progent's phone-based consulting experts possess credentials in an extensive array of technologies. This breadth of IT skills permits Progent's engineers to handle virtually any crisis that may crop up in a small or midsize business information system. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco Systems credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
Online services provided by Progent to small businesses in Seattle and anywhere in the state of Washington include:
UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services cover a wide spectrum of computer technology such as system infrastructure, email solutions, system and process security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and easy management, and transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's team-based methodology for solving technical issues enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent remote help analyzing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and indicates an individual's networking knowledge at the expert level. Cisco qualified CCIEs can resolve the most stubborn problems encountered in network planning, integration, maintenance, security, and repair. CCIEs can cooperate with the highest priority with Cisco System's internal engineers in isolating problems with IOS network administration utilities and developing alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional value since their depth of experience allows them to find solutions for the most complex problems quickly. In typical cases, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few support organizations make CCIEs accessible to support small and medium sized companies. Progent offers fast phone access to a Cisco Systems authorized CCIE so your company can get urgent support for severe network issues that are lowering business productivity but are beyond the experience of your regular IT support group or consultant. Progent's CCIE support experts can connect to your computer system using advanced remote troubleshooting tools in order to provide fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs have expertise in the entire range of Cisco's market leading selection of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.
Authorized MS Windows Experts Progent's Microsoft-certified remote support experts offer computer troubleshooting and consulting assistance for the complete line of Microsoft server and office productivity products. Progent is a Microsoft Gold Certified Partner consulting firm and can offer your organization the expertise of consulting professionals who can show you how to configure, support and administer the entire family of MS Servers including Windows 2003 Server, Microsoft SQL Server, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Certified Network Security Specialists Progent's certified CISM and CISSP network security engineers can provide a range of security solutions to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recover rapidly following a damaging breach. Security support available from Progent cover in depth security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; setting up firewalls; establishing safe architectures for off-site and mobile communication; guarding your messaging system from spam and DHA attacks; and instituting 24x7 network monitoring.
Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects that small companies frequently request. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's special online engineering services include:
Call Center Services
Progent's Help Desk Call Center service offerings for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are well suited for small businesses who lack the resources to assemble and manage an in-house Help Desk but who require fast access to a reliable Help Desk with proficient phone assistance as well as the ability to escalate the most challenging problems to advanced consultants.
Progent’s Virtual Help Desk Call Center is designed for bigger businesses and serves as a transparent reinforcement of your current Help Desk team. Progent's Virtual Call Center can act as a an escalation resource to resolve the most difficult technical problems, or be ready in overflow circumstances when your ordinary service providers are swamped.
Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk Call Center or revamping your existing one, selecting or customizing Help Desk Call Center application software to handle the special demands of your company, or adding temporary online staff to reinforce your existing Help Desk team to handle unusually busy scenarios like software migrations, major updates, or rolling out new business software.
Progent's Help Desk Call Center team of experienced information technology experts provides your computer users in Seattle or anywhere in the state of Washington instant contact with a dependable technical support group with years of experience offering telephone-based consulting and remote repair service for computer environments that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a key driver of business efficiency, and Progent's intent is to solve rather than simply record technical issues.
Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Group offers remote and in-depth consulting expertise and education in key business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications including CRM, Office Project, Microsoft Word, and MS Excel. To find out more information about Progent's consulting, customization, and education services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can promote the imaginative components of Macintosh environments by delivering phone-based consulting services and education in imaging, sound, and video. Progent's support professionals offer expertise in a large selection of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio/video or building an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Seattle, or anywhere in the state of Washington, online network and server monitoring support based on MS Operations Manager, enhanced by Progent for your environment so your network support is proactive rather than reactive. By detecting potential trouble spots before they result in crashes, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac networks, Windows systems, or networks based on a variety of platforms.
How Your Seattle Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or email information@progent.com.
If you are developing Linux-based software on a network that has MS Windows-based processors, PCs, and office applications, Progent offers full-service IT outsourcing that allows you to concentrate on your area of strategic expertise while avoiding the continual distraction of maintaining your business network. Through the use of automated server monitoring and by providing online and in-person assistance when your business needs it, Progent offers an economical solution for maintaining an information system that features high dependability, security, and efficiency. Progent's UNIX/Linux developer support offerings include full-service network support outsourcing, virtual infrastructure, online and on-siteservice and repair, 24x7 monitoring, and help desk call center services.
SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the rapid development of a new generation of enterprise-class applications that can provide your business a critical competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the capability to communicate across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET platform.
Progent’s Cisco-certified technology consultants offer consulting for Cisco routers that includes integration and maintenance services plus experienced Cisco IOS software consulting. Progent's services for Cisco routers include support for redundancy, automatic failover, and redundant power for improved fault tolerance and network availability. Cisco routers for small to mid-size businesses include Cisco 800 Series Routers, Cisco 1700 Series Routers, the Cisco 1750 Modular Access Router, the Cisco 1751 Modular Access Router, the Cisco 1760 Access Router, Cisco 2500 Router, Cisco 2600 Series Routers, Cisco 3600 Routers, and Cisco 3700 Series Routers. The Cisco 800 Router Series securely connects small offices and remote workers to the Internet or to the company network via ISDN, DSL, Ethernet or serial connections. Cisco 1700 Router Series modular access routers are designed to offer an economical, complete e-business platform for small and medium-sized businesses. They deliver flexibility and manageability to meet complicated e-business requirements, such as seamless data/voice/video/fax integration, high-performance broadband Internet connectivity, and comprehensive security solutions. Cisco 2600 Routers are a line of modular multiservice access routers for remote offices, offering versatile local area network and wide area network options, multiple security selections, and an array of high performance CPUs. The Cisco 3700 Router Series is a family of modular, multiservice connection platforms for medium and large-sized organizations. With more than 70 modular interface options, the Cisco 3700 product line provides the answer for data, voice video, hybrid dial access, VPNs, and multiprotocol data routing.
Progent provides consulting expertise for WatchGuard Firewall security appliances such as the Firefox X Core series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and maintain a WatchGuard Firewall/VPN security appliance that fits your network protection strategy and fits your IT budget. Progent can also assist you to integrate WatchGuard Firewall and WatchGuard SSL VPN products with security technology from other vendors and offer a one-stop source for technical help, training, and security expertise.
Server proliferation wreaks havoc on network budgets and administrative resources. Server consolidation through a virtual infrastructure offers lower TCO of servers and quicker return on investment, more efficient use of physical computers, streamlined operations, enhanced network uptime, and easier management. Typical usage scenarios for virtual servers include resource consolidation, economical hosts for line-of-business legacy software running on obsolete operating systems, and affordable quarantine of program development or pilot testing systems from on-line systems.
Progent’s Microsoft certified experts provide small and midsize businesses expert consulting services for Microsoft Operations Manager 2007 and Microsoft Operations Manager 2005. Operations Manager 2007 and MOM 2005 offer extensible and scalable enterprise-class operational management by providing detailed event management, proactive monitoring and alerts, reporting and trend profiling, and network and application-specific intelligence and routines to increase the control of Windows Server System networks. Through internal application intelligence, Microsoft Operations Manager 2007 and MOM 2005 allow you to isolate your system reliability issues before they grow into disasters, improve the payback of your IT operations via actionable best practices, and support your IT operations and senior administrative staff through sharing key service level and capacity data. Progent’s Microsoft Operations Manager consulting engineers have extensive hands-on familiarity with System Center Operations Manager 2007 and MOM 2005 and can help your business install and customize MOM in order to maximize the availability and efficiency of your IT system.
The worldwide standard in IP networking, Cisco provides the industry's most comprehensive range of solutions for allowing ISPs to sell highly secure, flexible, value-added voice, video, and data products. Progent's Cisco-qualified network professionals have experience addressing the distinct needs of ISPs by helping ISPs to architect, deploy, and manage fault-tolerant, extensible network solutions appropriate for public networks.
New Edge is a national Competitive Local Exchange Carrier source for data networks and last-mile Internet access. New Edge Networks offers a broad range of data services including New Edge DSL, SDSL, TransEdge DSL, Full T1, Bonded T1, Point-to-Point T1, Frame Relay, Asynchronous Transfer Mode, Private Line, and Metro DS3. New Edge also provides VoIP solutions. Progent has an agency agreement with New Edge Networks and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to show you how to incorporate New Edge carrier services to create an enterprise-class, cohesive communications infrastructure on a down-to-earth budget.
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size company integrate and support Cisco’s security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the flexibility to evolve with your 1:25 PM 6/28/2006changing business needs. Progent’s Cisco-qualified network experts are familiar with Cisco’s comprehensive line of products targeted at preventing information theft, virus and worm outbreaks, Denial of Service attacks, and other threats to your network. Progent can show you how to integrate Cisco products to achieve safe access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized client access control foundation for user authentication, permissions, and accounting from a graphical Web interface.
For large organizations, Progent can supplement in-house IT staffs by providing extensive experience in supporting key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2003 integration, Systems Management Server (SMS) expertise, and SQL Server consulting. For the national or worldwide enterprise with branch offices in Northern California, Progent can perform as a transparent local extension of enterprise network management. Progent’s enterprise consulting services include corporate-wide security, online branch office support, system design, Sarbanes Oxley compliance, project planning, and world-class support for multiple location office environments powered by Enterprise Windows 2003. Progent can provide field consultants and specialists to assist with a site move or branch move, or a network architect to assist with setting up or using an Internet Data Center or co-location site.
Progent is among the most experienced network support companies in Northern California for designing email systems powered by Exchange 2000 Server. Progent specializes in helping small and mid-size companies get all the benefits of Microsoft Exchange Server 2000 under typical scenarios including updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 management.
Progent wants to hire fulltime, results-oriented Microsoft accredited engineers with MCSE certification; Cisco certified system consultants with Cisco CCNP or CCIE credentials; security consultants who have CISSP or CISM or comparable security certification; and high-end network architecture consultants with experience in mobile solutions, wireless networking, high availability, business continuity, information preservation, and VMware. Progent also is looking for employees to join Progent's team of desktop service specialists and remote troubleshooting experts. In addition, Progent is hiring experienced managers who can perform effectively in Progent's fast-paced, virtual office culture.
Progent can help you plan an efficient Wireless LAN topology, select sensible technology, and integrate wireless access points, 802.11 network adapters, wireless bridges, antennas and various wireless appliances. Progent can also show you how to build a thorough 802.11 system security strategy that is well aligned with the security plan for your entire business network.
For small and midsize companies in Seattle or anywhere in Washington, Progent provides round-the-clock phone support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and diagnostic jobs.
The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and indicates an individual's networking knowledge at the expert level. Cisco qualified CCIEs can resolve the most stubborn problems encountered in network planning, integration, maintenance, security, and repair. CCIEs can cooperate with the highest priority with Cisco System's internal engineers in isolating problems with IOS network administration utilities and developing alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional value since their depth of experience allows them to find solutions for the most complex problems quickly. In typical cases, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Progent's Microsoft-certified remote support experts offer computer troubleshooting and consulting assistance for the complete line of Microsoft server and office productivity products. Progent is a 
Progent's certified CISM and CISSP network security engineers can provide a range of security solutions to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recover rapidly following a damaging breach. Security support available from Progent cover in depth security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; setting up firewalls; establishing safe architectures for off-site and mobile communication; guarding your messaging system from spam and DHA attacks; and instituting 24x7 network monitoring.
