Immediate Remote Help for Seattle UNIX, Linux, or Solaris SystemsFor small businesses in Seattle or anywhere in the state of Washington, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery planning.

Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve the majority of network problems rapidly. This reduces direct expenses because service calls require a smaller number of chargeable minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits additionally with indirect costs by minimizing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's pricing model for remote support is structured to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you are invoiced only for the support that you actually get. Unlike many online support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for billing save you from situations where speedy. minor repairs manage to end up as substantial bills. Progent's skill at solving technical issues quickly translates into your business spending less money.

Progent's Remote Technical Support Technologies
Over time, Progent has refined a set of optimized technologies and proven processes which promote the maximum degree of efficiency for remote technical support and troubleshooting for small and midsize company IT networks. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's remote service group to link to your company's computer system without violating system security.

Progent's sophisticated technical support database application keeps thorough records for the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of assistance delivered to every client by any Progent engineer. This history of trouble tickets and responses is structured as a readily retrievable internal database that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and formal partnerships with key technology companies such as Cisco and Microsoft permit access to other extensive technical support databases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service specialists can arrive at optimal resolutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or Mac OS X Computer Help from Progent
To access Progent's phone services in Seattle or anywhere in Washington or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's phone-based network support professionals possess certified skills in a comprehensive array of disciplines. This broad scope of capability allows Progent's consultants to resolve practically any emergency that may occur in a small or midsize business network. Credentials awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To help customers with mixed-platform environments, Progent also offers the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP specialists, and ISSAP consultants.

Phone-based support services available from Progent to clients in Seattle and throughout the state of Washington include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services cover a wide spectrum of computer technology such as system infrastructure, email systems, network and operational security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and simplified management, and migration from legacy applications to the latest Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX and Linux consultants can offer emergency remote help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:

    Major Linux platforms for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco CCIE Consultants for Seattle, WashingtonThe Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking consultants, and validates a consultant's technical skills at the master level. Cisco qualified CCIEs know how to handle the most difficult challenges occurring in network infrastructure planning, deployment, administration, protection, and repair. CCIEs work closely with Cisco's in-house support staff in isolating anomalies with IOS Software network management tools and coming up with workarounds or identifying program updates. CCIEs provide excellent cost-effectiveness because their deep expertise enables them to find solutions for the most intractable problems rapidly. In many instances, less experienced engineers can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes. Few service providers make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide quick phone contact with a CCIE so your company can get urgent help for complex network issues that are lowering business efficiency but are beyond the scope of your local network support group or consultant. Progent's Cisco-qualified CCIE consultants can connect to your network via the latest remote troubleshooting technology to provide efficient, safe, and affordable diagnosis and repair. Progent's CCIEs offer consulting for all of Cisco's top-selling family of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

  • Certified Microsoft Windows Support
    Microsoft Windows Expertise for Seattle, WashingtonProgent's Microsoft-certified online service experts can provide computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your business the assistance of support professionals who can help you with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server development, Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a full array of remote desktop support services including Windows 7 migration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISM and CISSP Qualified Network Security Professionals
    CISSP Qualified Network Security Consultants for Seattle, WashingtonProgent's qualified CISSP and ISSAP network security consultants offer a range of system protection solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help your business to recuperate rapidly after a serious breach. Security services available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; establishing secure techniques for remote and mobile connectivity; guarding your email system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting services to help organizations of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and affordably.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special projects that small companies frequently request. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables clients to execute critical projects within budget and on time. Progent's special remote engineering solutions include:
  • Call Center Services
    Progent's Call Center service options for small and midsize companies with environments based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing services are designed for small organizations who don't have the budget to build and maintain an in-house Help Desk but who want quick response from a reliable Call Center with professional telephone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Call Center is intended for larger companies and operates as a transparent reinforcement of your established Help Desk staff. Progent's Virtual Call Center can operate as an escalation option for the most difficult network challenges, or be ready in overflow circumstances when your regular resources are overwhelmed.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk or improving your existing organization, selecting or enhancing Call Center application software to handle the unique needs of your business, or adding occasional phone support staff to work with your in-house Help Desk resources to handle high-demand scenarios such as software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk team of seasoned information technology consultants offers your workers in Seattle or anywhere in the state of Washington fast assistance from a reliable technical support group with years of experience delivering telephone-based help and remote repair service for networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk the reputation as a solid contributor to company performance, and Progent's goal is to resolve and not just track technical issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Team offers remote and in-depth engineering support and education in specific application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft applications including CRM, Microsoft Project, MS Office Word, and Excel. To read more information about Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac experts can nurture the artistic aspect of Macintosh environments by offering phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio or video or integrating an audio/video post production studio.

    Online Network and Server Monitoring Support
    Progent can provide companies in Seattle, or anywhere in the state of Washington, remote network monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your IT maintenance is proactive and automated. By anticipating looming trouble spots before they cause full-scale emergencies, automated monitoring can head off inconvenient and costly information system crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Windows systems, or environments based on multiple operating systems.

How Your Seattle Business Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based help with UNIX, Linux, Solaris, or Mac OS X networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.

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