Fast Remote Support for Seattle UNIX, Linux, or Solaris SystemsFor small companies located in Seattle or anywhere in Washington, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to help with advanced security architecture and disaster recovery planning.

Progent's remote support services offer exceptional value because they are equipped with the practical background and the sophisticated technology to resolve most information system problems rapidly. This reduces immediate expenses since service calls require a smaller number of billable minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company saves additionally with indirect costs by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused executives.

Progent's pricing policy for online support is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. In contrast to typical remote service firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with scenarios where quick solutions somehow end up as major bills. Progent's penchant for solving technical issues efficiently results in your business spending less money.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned a collection of customized tools and field-proven methodologies which permit the highest level of efficiency for remote technical support and repair for small business information systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to connect to your company's system without violating corporate security.

Progent's advanced technical support database application maintains detailed histories of the service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of all help delivered to every Progent customer by any engineer. This archive of trouble tickets and repairs is stored as an easily retrievable internal knowledge base that permits Progent's online technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and formal partnerships with major technology companies including Cisco and Microsoft make available additional extensive technical support databases and permit quick response from vendors' internal support staff so Progent's online service specialists can come up with the best resolutions promptly.

Get Remote UNIX/Linux, Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's phone services in Seattle or anywhere in Washington or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote technical service engineers offer certified skills in a comprehensive set of disciplines. This wide range of IT skills enables Progent's engineers to resolve almost any emergency that may take place in a small company network. Certificates earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Professional.

To support companies with mixed-operating system networks, Progent also offers the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP experts, and ISSAP consultants.

Online support services available from Progent to clients in Seattle and throughout the state of Washington include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services address a broad range of information technology such as system architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified administration, and transitioning from older applications to current Microsoft Windows or Linux environments. Progent's group-oriented approach to solving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer emergency remote help for diagnosing problems affecting UNIX/Linux systems based on popular versions of UNIX including:

    Major Linux versions for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Consultants for Seattle, WashingtonThe Cisco CCIE credential is the highest recognition for networking professionals, and validates an individual's network technology knowledge at the master level. Cisco qualified CCIEs can resolve the most stubborn issues associated with network design, installation, maintenance, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or identifying program updates. Cisco CCIEs represent an excellent cost-effectiveness since their broad expertise permits them to resolve even the most difficult problems rapidly. In many instances, less seasoned consultants can wrestle for hours or days with the same problems that a CCIE can fix in minutes. Few service organizations make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent can provide quick phone contact with a CCIE so your company can receive timely support for complex network infrastructure problems that are impacting business productivity but are beyond the experience of your ordinary computer support resources. Progent's Cisco CCIE support experts can communicate with your environment by means of sophisticated on-line support technology in order to perform efficient, secure, and affordable diagnosis and remediation. Progent's CCIEs offer consulting for the complete line of Cisco's industry-leading selection of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN technology.

  • Certified Microsoft Windows Expertise
    Windows Expertise for Seattle, WashingtonProgent's Microsoft-qualified remote service experts can deliver computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting professionals who can help you with a broad range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint 2013 design, Skype for Business planning and deployment support, Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide range of online desktop support including Windows 7 migration support, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified System Security Professionals
    CISSP Qualified System Security Experts for Seattle, WashingtonProgent's qualified CISSP and ISSAP security engineers can provide a variety of security solutions to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help your business to recover quickly after a serious breach. Security services offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; integrating firewalls; designing safe techniques for off-site and mobile communication; defending your email infrastructure against spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote support services to help businesses of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small businesses frequently need. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows clients to complete critical projects economically and on schedule. Progent's special remote engineering services include:
  • Help Desk Support
    Progent's Help Desk Call Center programs for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are designed for smaller businesses who don't have the budget to support an internal Call Center but who want fast access to a dependable Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless supplement to your existing Helpdesk team. Progent's Virtual Help Desk can serve as an escalation option for the most difficult technical problems, or be ready in those circumstances when your ordinary service providers are swamped.

    Progent's Help Desk consulting expertise can aid you in establishing an effective new Call Center or revamping your current one, identifying or customizing Help Desk software to handle the special needs of your company, or providing occasional online staff to supplement your internal Help Desk resources to handle demanding events like software migrations, mass upgrades, or installing new applications.

    Progent's Call Center staff of veteran network consultants provides your computer users in Seattle or anywhere in the state of Washington quick access to a dependable technical support group with years of background offering telephone-based help and remote repair service for computer environments powered by UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center the reputation as a significant contributor to company performance, and Progent's goal is to fix and not merely document IT problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Team offers phone-based professional consulting expertise and education in special business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Word, and MS Excel. To find out additional information on Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Apple Mac experts can nurture the imaginative aspect of Macintosh systems by delivering remote consulting support and training in graphics, audio, and motion video. Progent's support professionals can provide help in a large selection of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or building an audio/video production facility.

    Remote Network Monitoring Support
    Progent offers businesses in Seattle, or anywhere in the state of Washington, remote network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your network maintenance is proactive and automated. By uncovering emerging problems before they expand into full-scale emergencies, remote monitoring can ward off inconvenient and expensive network breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows systems, or networks that incorporate a mix of OS platforms.

How Your Seattle Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or Mac OS X networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.

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