Immediate Remote Help for Seattle UNIX, Linux, or Solaris SystemsFor small businesses in Seattle or anywhere in the state of Washington, Progent offers support for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery planning.

Progent's remote support services offer exceptional value due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve the majority of information system issues quickly. This reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally in incidental costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. Unlike typical online support companies, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from situations where speedy. minor repairs manage to end up as substantial invoices. Progent's penchant for handling technical issues quickly results in your business saving cash.

Progent's Online Technical Support Technologies
Over time, Progent has refined an array of customized tools and field-tested processes which ensure the maximum degree of efficiency for remote technical support and troubleshooting for small company computer networks. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to link to your system remotely without violating network security.

Progent's advanced service database application keeps comprehensive histories describing all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of assistance rendered to each client by any Progent consultant. This database of issues and resolutions is structured as an easily searchable internal database that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and formal partnerships with major industry leaders including Cisco and Microsoft make available additional massive technical knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's online service specialists can find the most efficient solutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or Mac OS X Network Support from Progent
To get started with Progent's remote support in Seattle or anywhere in Washington or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote network support professionals have credentials in a comprehensive set of disciplines. This broad range of technical skills enables Progent's engineers to address virtually any emergency that may take place in a small or midsize company information system. Certifications held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.

To support companies with mixed-platform networks, Progent also provides the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP experts, and ISSAP engineers.

Online technical services available from Progent to companies in Seattle and anywhere in the state of Washington include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based support services address a broad array of information technology such as system infrastructure, messaging solutions, network and process security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and easy management, and transitioning from legacy applications to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX/Linux consultants can offer emergency online assistance for troubleshooting problems affecting UNIX/Linux systems powered by popular versions of UNIX such as:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco Consultants for Seattle, WashingtonThe Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and indicates an individual's networking skills at the expert level. Cisco qualified CCIEs can deal with the most difficult issues surrounding network planning, integration, administration, protection, and problem solving. CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their broad experience enables them to find solutions for even the most difficult problems quickly. In common cases, less seasoned service providers can struggle for many hours or days with the same tasks that a CCIE can resolve in a few minutes. Few service providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive immediate support for complex network infrastructure issues that are impacting business efficiency but are not within the experience of your ordinary network maintenance resources. Progent's Cisco CCIE engineers can connect to your network using state-of-the-art on-line support tools to perform efficient, secure, and economical analysis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Certified MS Windows Expertise
    Microsoft Windows Expertise for Seattle, WashingtonProgent's Microsoft-qualified online support engineers can deliver computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your organization the expertise of consulting professionals who can help your company with a broad range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint Server application development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad range of remote desktop support and troubleshooting services such as Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified System Security Consultants
    CISSP Certified System Security Experts for Seattle, WashingtonProgent's certified CISSP and ISSAP network security engineers can provide a range of security solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to clean up rapidly following a damaging penetration. Security solutions available from Progent include: in depth network security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious assaults; installing firewalls; building safe mechanisms for off-site and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support to help businesses of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises resources along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small businesses often need. Billing rates for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk support programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing services are ideal for small companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who need fast access to a dependable Help Desk with proficient telephone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for bigger companies and acts as a seamless reinforcement of your established Call Center organization. Progent's Virtual Call Center can serve as an escalation alternative to resolve the toughest technical problems, or be ready in overflow instances when your other support engineers are swamped.

    Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk Call Center or revamping your existing one, selecting or enhancing Help Desk Call Center application software to meet the particular requirements of your business, or adding temporary online personnel to supplement your internal Help Desk team to handle unusually busy scenarios like software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk team of seasoned network experts provides your customers in Seattle or anywhere in the state of Washington immediate assistance from a large network service group with years of background delivering telephone-based support and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center recognition as a solid enabler of company productivity, and Progent's target is to fix and not just annotate IT problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff offers online and in-depth consulting support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. To find out more information on Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac consultants can promote the artistic components of Apple Mac environments by providing remote help services and education in graphics, sound, and motion video. Progent's consultants can provide help in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs such as capturing or digitizing audio or video or building an audio/video post production lab.

    Online Network Monitoring Services
    Progent can provide businesses in Seattle, or anywhere in the state of Washington, remote computer system monitoring services centered around Microsoft System Center Operations Manager 2007, customized by Progent to accommodate your business so your network support is proactive rather than reactive. By detecting potential problems before they grow into crashes, system monitoring can head off inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Microsoft networks, or environments based on multiple platforms.

How Your Seattle Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Mac OS X networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.

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