Fast and Affordable Online Support for Seattle IT Networks
Urgent Phone Consulting for Seattle SystemsFor organizations in Seattle or anywhere in Washington, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified engineers have provided online support to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging networking issues, as well as the services of CISA and CISM-certified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers offer excellent leverage because they have the practical experience and have access to the advanced technology required to solve most information system issues rapidly. Efficient support reduces immediate costs since service calls accumulate minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves even more in indirect costs by minimizing or eliminating system outages and related costs due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's extensive online consulting know-how is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for online help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe only for the support that you actually get. Unlike many online support firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate situations where quick solutions somehow turn into substantial invoices. Progent's penchant for dealing with problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies which ensure the highest level of efficiency for online help and troubleshooting for information networks of any size. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's online support team to connect to your company's computer system remotely without violating corporate security.

Progent's proven technical support reporting system includes comprehensive records of the support that Progent's customers have received. Progent's team consultants have the benefit of the details of services provided to each customer by every consultant. This database of trouble tickets and responses is organized as an easily searchable support knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's extensive list of certifications and formal relationships with key technology companies such as Cisco and Microsoft open up other massive technical support knowledge bases and allow fast access to vendors' internal product engineers so Progent's online service experts can determine optimal resolutions in the least time.

Online technical services available from Progent to companies in Seattle and throughout the state of Washington include:

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the budget to create an internal Call Center but who want quick communication with a reliable Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless addition to your current Helpdesk team. Progent's Virtual Call Center can act as a an escalation alternative for the most difficult technical challenges, or be available in overflow situations when your ordinary service providers are overwhelmed.

    Progent's Call Center team of veteran information technology professionals provides your customers in Seattle or anywhere in the state of Washington instant communication with a large network service group with extensive background offering phone help and remote diagnostics for networks powered by Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a major driver of business productivity, and Progent's aim is to resolve instead of simply track network issues.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers remote and in-depth engineering support and education in specific application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft business applications such as CRM, Microsoft Office Project, MS Word, and Microsoft Excel. To learn additional information about Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Seattle, or anywhere in the state of Washington, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so your network maintenance is proactive and automated. By anticipating emerging trouble spots before they cause full-scale emergencies, automated monitoring can ward off stressful and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or environments powered by a combination of operating systems.
How Your Seattle Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote help with Microsoft, Mac OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Seattle or throughout the state of Washington, Progent's online computer support engineers are ready to deliver professional and cost-effective system support the instant your organization requires it. Long experience delivering remote repair services has earned Microsoft Gold status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair computer problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Seattle business relies on a regular freelance support technician or maintains an in-house IT staff that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to deal with sudden network emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Companies in Seattle
Progent's remote IT consulting services enable your Seattle company to enjoy the benefits of timely, expert IT support without the expense of managing an in-house IT organization. Your network will derive greater business worth by becoming more available, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your local IT resources
    With most businesses in Seattle and throughout Washington, nearby network service providers, whether consisting of independent consultants or an internal IT staff, can resolve typical technical issues. On the other hand, major troubles can spring up when local resources are too busy or absent, and some problems may be associated with technology that is beyond the scope of your usual service people. In these instances, Progent's online service professionals provide an easy, quick, and economical way to supplement your local help and to transfer useful knowledge to improve your ability to deal with future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller offices commonly depend on independent freelance service providers. Although freelance service people have smaller internal costs than larger support firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the lack of reserve personnel may force your business to wait for assistance during an emergency. As your network expands, network downtime and trouble with critical software are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of backup support expertise to insure your IT system stays up and running.

  • Build a Solid Foundation for Seamless Growth
    Businesses typically start with an IT system implemented on a shoestring budget. Without a scalable framework, slap-dash fixes can get piled on top of a shaky foundation. When a network grows, reliability and scalability problems can impede the success of the business. These poorly built environments need proper assessment, intelligent long-term planning, and extensive IT knowledge to evolve to a network infrastructure that can deliver the solid foundation to meet current business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller organizations require advice and technical training to navigate through an ever more complex maze of technology options capable of promoting business growth and improving efficiency. These companies hardly need a network consultant who is motivated to resell a specific vendor's technology. IT consulting and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the genuine needs of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match technical expertise with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, depth of IT expertise, fine tuned remote support software, and familiarity with enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world industry experience, in the trenches of IT support, executing a broad variety of technical projects for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits per minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services delivered during normal business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent can focus on offering high-value services where Progent faces little competition. Companies who utilize trusted independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network monitoring services based on MS Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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