Immediate Online Troubleshooting for Seattle Computer Networks
Urgent Phone Consulting for Seattle NetworksFor companies located in Seattle or anywhere in Washington, Progent provides remote support for information systems based on Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISA and CISM-certified security engineers to handle advanced security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional value because they possess the practical background and have access to the sophisticated tools required to solve most network problems quickly. This lowers immediate costs because solutions accumulate minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company benefits even more with incidental expenses by reducing or avoiding network downtime and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to typical remote support organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate situations where speedy. minor solutions somehow end up as big bills. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies which permit the maximum degree of effectiveness for remote technical support and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's online support team to interface to your company's system remotely without breaching corporate security.

Progent's proven customer support reporting application includes extensive records describing all support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of all help rendered to each Progent customer by every engineer. This database of problems and resolutions is organized as a conveniently searchable proprietary database that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced accreditations and close partnerships with key vendors including Cisco and Microsoft open up other vast technical support knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's online service experts are able to determine the best resolutions in the least time.

Remote support offered by Progent to businesses in Seattle and anywhere in the state of Washington include:

Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology enables clients to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are well suited for organizations who lack the budget to build and maintain an in-house Call Center but who want fast access to an efficient Call Center with proficient telephone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a seamless reinforcement of your current Help Desk staff. Progent's Virtual Help Desk can act as a an escalation option to handle the toughest technical problems, or be ready in hectic instances when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center team of seasoned network professionals offers your clients in Seattle or anywhere in the state of Washington immediate assistance from a large network service resource with substantial experience delivering telephone-based support and remote repair service for computer environments powered by Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a significant enabler of company efficiency, and Progent's aim is to resolve instead of just track IT issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Team can supply online professional engineering support and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, programming, and education for Microsoft applications such as CRM, Project, Word, and Microsoft Excel. To learn more on Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Team.

  • Remote Network Monitoring Services
    Progent offers companies in Seattle, or anywhere in the state of Washington, remote computer system monitoring services centered around System Center Operations Manager, enhanced by Progent for your business so that your network support is proactive rather than reactive. By anticipating possible problems before they cause crashes, proactive monitoring can head off inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Windows networks, or systems based on a combination of platforms.
How Your Seattle Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based expertise with Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Seattle or anywhere in the state of Washington, Progent's online network support engineers can provide professional and cost-effective IT support the instant your organization has to have it. Long experience offering online tech support has led to Microsoft Gold status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to repair network problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Seattle business has a local freelance support technician or employs a full time organization that can deal with common network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote extension of your local resources for situations when your usual service personnel either lack the time or the expertise to address sudden system crises or particularly tough integration projects.

Details of Progent's Remote Computer Support for Seattle
Progent's phone help, remote repair, system security consulting, and network administration services give offices in Seattle or anywhere in the state of Washington the greatest leverage for your support budget. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk Call Center support and network administration, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:

  • Fast Phone Access to Microsoft Qualified Support Specialists
    Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Seattle and is also ideal for customers in more remote regions of Washington that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a broad range of Microsoft support utilities, service information, and continuing education.

  • Per Minute Billing to Reduce Expenses
    Progent offers online help on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum fee for phone service and imposes no periodic subscription fee for services provided during normal business hours. This saves you from facing big bills for quick fixes.

  • Access to Cisco Network Design Experts
    As a Registered Partner for Cisco, Progent offers the services of authorized professionals who have experience in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for local and remote networking.

  • Application Specialists Team
    Progent's core support offerings include system integration, Microsoft Exchange consulting, corporate security planning, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting expertise for critical business applications. Support offered by the Application Experts Group includes:
    Dynamics GP Support and Customization
    MS Project and Project Online Training
    Microsoft Office Excel and Office 365 Excel Technical Support and Programming
    Microsoft Office Word and Office 365 Word Help
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Integration
    Microsoft SQL 2016 Software Development and Microsoft SQL Server 2014 Application Development and Troubleshooting
    Oracle Management Support and Software Programming
    MySQL Project Management and Software Design
    Apple Mac Integration
    Amazon MWS Programming

    By providing a convenient centralized resource for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and thorough information technology solutions that meet the special requirements of your business.

  • Advanced Online Access Tools
    Secure remote connectivity permits Progent's support professionals to see exactly what your customers see. This makes it easier to find quick solutions to issues that could otherwise demand an expensive onsite service call. Effective remote connectivity software and expert technicians together enable Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote network tracking.

  • Support for Popular VPN Gateways
    Progent supports secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.

  • 24x7 Support for High System Uptime
    For offices with vital applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce maximum network availability.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are designed especially for budget-conscious companies whose workers require instant access to a Help Desk Call Center with effective phone support and full escalation ability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry experience, at the forefront of IT support, performing a wide variety of technical tasks for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested approaches for using computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises help per minute. Consequently, you owe just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no retainer for support services delivered during regular working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has little competition. Companies who work with familiar freelance service providers or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

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