Fast Remote Troubleshooting for Seattle Computer Systems
Immediate Remote Support for Seattle SystemsFor companies in Seattle or anywhere in Washington, Progent provides online support for networks powered by Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's remote support engineers offer excellent value because they have the practical experience and have access to the sophisticated technology required to resolve most information system issues rapidly. Efficient support reduces direct expenses since solutions accumulate minimal billable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves additionally with incidental expenses by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is especially important in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing model for remote help is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical remote service companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent situations where fast fixes somehow turn into major tabs. Progent's skill at disposing of problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized technologies and proven methodologies that allow the maximum degree of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your company's network without compromising corporate security.

Progent's proven customer support database system stores detailed histories for all support that Progent's clients have received. Progent's team consultants have the benefit of the details of support provided to each customer by any engineer. This archive of issues and fixes is organized as a conveniently exploitable proprietary database that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available other massive technical databases and allow quick response from vendors' internal support staff so Progent's online service experts are able to determine the best solutions promptly.

Online services provided by Progent to businesses in Seattle and anywhere in the state of Washington include:

Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with networks based on Windows, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the budget to build and maintain an in-house Help Desk Call Center but who need fast access to a reliable Help Desk with professional phone support plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk consulting support can aid you in creating an effective new Help Desk Call Center or enhancing your established organization, identifying or modifying Help Desk application software to handle the particular needs of your business, or adding occasional phone support staff to supplement your in-house Help Desk team to handle unusually busy events like software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk team of seasoned information technology experts gives your clients in Seattle or anywhere in the state of Washington immediate assistance from an efficient technical support resource with substantial background delivering phone consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's charter is to earn the Call Center the reputation as a key enabler of business productivity, and Progent's goal is to fix and not just record technical problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply remote and in-depth engineering support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, MS Word, and Excel. To learn additional information concerning Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.

  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Loss Protection.

  • ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as IPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS managed cloud backup and recovery.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Seattle, or anywhere in the state of Washington, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your environment so that your network support is proactive rather than reactive. By uncovering potential problems before they result in network outages, remote monitoring can head off disruptive and expensive service crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Windows systems, or environments powered by a variety of operating systems.
How Your Seattle Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based support with Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Seattle or throughout the state of Washington, Progent's phone-based network support engineers can provide effective and economical IT help whenever your company requires it. More than 15 years of offering online repair services has led to Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to fix network problems rapidly while avoiding the expense and lost time associated with on-site support calls.

Even if your Seattle organization has a local independent support technician or employs an in-house IT staff that can handle day-to-day network issues, Progent’s Microsoft certified consultants can still provide an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with sudden network crises or particularly complex integration problems.

Details of Progent's Online Network Support for Seattle
Progent's phone help, remote repair, network security consulting, and network administration services give businesses in Seattle or anywhere in the state of Washington the greatest leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of technical background, refined support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Complete Range of Server Platforms
    Progent offers in-depth expertise for Microsoft’s powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 expertise, Windows 2003 upgrades, MS Exchange 2016 migration, Exchange 2013 consulting, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits per minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for services delivered during regular working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to permit minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each staff member to every client. The discipline of documenting and archiving support activity results in more efficient support and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















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