Immediate Remote Help for Seattle Information Networks
Urgent Remote Support for Seattle NetworksFor organizations located in Seattle or anywhere in Washington, Progent offers online help for information systems powered by Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the services of CISA and CISM-accredited security engineers to help with advanced security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional leverage because they have the practical background and have access to the sophisticated tools needed to resolve most network issues quickly. Efficient support reduces immediate expenses since service calls require fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in incidental costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is especially valuable in environments that depend on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where quick fixes manage to end up as large bills. Progent's penchant for handling problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-tested methodologies which promote the highest level of efficiency for remote technical support and troubleshooting for information systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's remote service group to link to your company's system remotely without breaching corporate security.

Progent's proven service database application maintains extensive histories for the service that Progent's clients have been provided. Progent's staff service personnel have access to the details of assistance rendered to every Progent customer by every engineer. This archive of problems and solutions is structured as a readily exploitable internal knowledge base that enables Progent's online technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and close partnerships with major vendors such as Cisco and Microsoft make available additional massive technical support databases and permit priority access to manufacturers' in-house support staff so Progent's online service experts are able to arrive at optimal solutions promptly.

Remote technical support services available from Progent to clients in Seattle and throughout the state of Washington include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight line of network monitoring and management services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, and network infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their networking appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Billing charges for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important areas of information technology enables clients to execute critical projects economically and on time. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are well suited for businesses who lack the budget to create an in-house Help Desk but who want quick communication with an efficient Call Center with proficient phone assistance as well as the expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless reinforcement of your established Help Desk staff. Progent's Virtual Call Center can act as a an escalation alternative for complex network problems, or be available in overflow situations when your regular service providers are overwhelmed.

    Progent's Help Desk team of seasoned network experts offers your customers in Seattle or anywhere in the state of Washington rapid access to an efficient network service group with substantial experience delivering telephone-based support and online repair service for networks powered by Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center the reputation as a solid enabler of company efficiency, and Progent's aim is to resolve rather than merely annotate IT problems.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Team can supply phone-based advanced engineering expertise and education in specific application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Word, and MS Excel. To find out more information concerning Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Seattle, or anywhere in the state of Washington, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your business so your computer support is proactive and automated. By anticipating potential trouble spots before they expand into downtime, proactive monitoring can ward off stressful and costly information system breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or environments that incorporate a combination of operating systems.
How Your Seattle Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency online help with Microsoft Windows, Apple Mac, or Linux environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Seattle or anywhere in the state of Washington, Progent's online computer support engineers are ready to provide expert and affordable IT help the moment your company needs it. More than a decade of offering online tech support has led to Microsoft Gold status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve IT problems rapidly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Seattle business relies on a local independent consultant or maintains a full time organization that can deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to address sudden network emergencies or especially complex integration projects.

Details of Progent's Remote Computer Support for Seattle
Progent's online support, Internet-based repair, system security expertise, and network management services give companies in Seattle or throughout the state of Washington the greatest leverage for your support budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a large internal IT organization. Highlights of Progent's online help services include:

  • Fast Phone Contact with Microsoft Certified Experts
    Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Seattle and is also ideal for customers in more remote regions of Washington that lack consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the advantage of a broad selection of Microsoft support utilities, service databases, and on-going training.

  • Per Minute Rates to Reduce Expenses
    Progent offers remote help on a by-the-minute billing plan, so you pay only for the support you receive. Progent has no minimum fee for phone support and asks for no monthly subscription fee for services delivered during regular business hours. This protects you from paying big invoices for quick fixes.

  • Availability of Cisco Network Infrastructure Specialists
    As a Certified Partner for Cisco, Progent can provide help from authorized specialists who have experience in designing, deploying, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's core support offerings include system integration, MS Exchange Server consulting, network security planning, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting support in specific application areas. Help offered by the Application Experts Group covers:
    Dynamics GP Support and Customization
    Microsoft Project and Project Online Expertise
    Office Excel and Microsoft Office 365 Excel Consulting and Programming
    Office Word and Microsoft Office 365 Word Help
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Support
    SQL Server 2016 Software Development and Microsoft SQL Server 2014 Software Development and Debugging
    Oracle Management and Software Programming
    MySQL Database Administration and Application Programming
    Apple Mac Support
    Amazon MWS Programming and Debugging

    By offering a convenient centralized resource for IT generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that address the unique requirements of your company.

  • Advanced Remote Connectivity Software
    Secure online access allows Progent's support professionals to see exactly what your customers see. This makes it possible to produce fast fixes to problems that could otherwise require a costly personal visit. Cutting-edge remote access software and expert engineers together allow Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in offsite support and remote network tracking.

  • Support for Leading VPN Gateways
    Progent can provide secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.

  • Round-the-Clock Service for High System Uptime
    For offices with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system availability.

  • Help Desk Call Center
    Progent's Help Desk support programs are designed specifically for budget-conscious organizations whose workers require instant recourse to a Help Desk service with effective phone support and full escalation capability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, depth of technical background, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on industry background, at the front lines of IT service, executing a broad range of IT projects for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This ensures that you get not only world-class technical help, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help by the minute. As a result, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick repairs so you won't be tempted to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Businesses who work with familiar independent service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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