Even if your Seattle office works with a regular freelance consultant or employs a full time organization that know how to handle common computer problems, Progent’s Microsoft certified engineers provide an easy and transparent remote extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to handle unexpected system crises or especially tough integration projects.

Features of Progent's Remote Network Services for Seattle
Progent's online support, remote repair, network security consulting, and system administration services offer small businesses in Seattle or throughout the state of Washington the greatest leverage for your IT budget. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk Call Center services and network administration, Progent's experts can provide your small business enterprise-level network support while permitting you to avoid the expense and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support services include:

• Fast Phone Contact with Microsoft Qualified Support Specialists
  Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to small companies in Seattle and is also ideal for networks in more remote regions of Washington that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a wide array of Microsoft support tools, technical databases, and continuing training.

• By the Minute Rates to Minimize Expenses
  Progent offers online help on a minute-by-minute basis, so you are billed only for the services you use. Progent requires no minimum fee for phone help and imposes no monthly retainer. This keeps you from paying big bills for simple repairs.

• Access to Cisco Certified Network Architecture Specialists
  As a Registered Partner for Cisco, Progent offers the services of on-staff specialists who have expertise in designing, implementing, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected connectivity for wireline and wireless networking.

• Application Experts Team
  Progent's core support offerings include technology integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk outsourcing services. Progent's Experts group can provide in-depth consulting expertise in critical business applications. Support offered by the Application Experts staff covers:
  • Microsoft Dynamics Great Plains Support and Customization
  • Microsoft CRM Help
  • Microsoft Office Project Expertise
  • MS Office Excel Consulting
  • Microsoft Word Consulting
  • Crystal Reports, Microsoft Office Access, and FRx Programming
  • UNIX, Linux and Sun Solaris Integration
  • Apple Mac Consulting
  By providing a convenient one-stop source for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that fit the unique requirements of your company.

• Sophisticated Remote Connectivity Tools
  Protected remote access permits Progent's service professionals to observe exactly what your users see. This makes it possible to find quick solutions to issues that might otherwise require an expensive onsite visit. Sophisticated remote access tools and expert engineers combine to allow Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite support and automated system monitoring.

• Compatibility with Popular VPN Gateways
  Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.

• 24-hour Service for Maximum Network Availability
  For small businesses with line-of-business applications, Progent can provide 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high system availability.

• Help Desk Call Center
  Progent's Help Desk outsourcing programs are intended specifically for budget-constrained small organizations whose workers require immediate recourse to a Help Desk Call Center with expert phone support and full escalation capability.

Advantages of Progent's IT Support for Small Offices in Seattle
Progent's remote support services allow your City# small company to enjoy the advantages of immediate, enterprise-class network support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic value by becoming more reliable, efficient, and protected. Advantages to your business include:

• Seamless virtual expansion of your on-site support resources
  For most small businesses in Seattle or anywhere in Washington, local network support providers, whether made up of outside consultants or a full-time maintenance staff, can take care of the majority of network issues. On the other hand, serious problems can occur when your regular support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your local service technicians. In these instances, Progent's on-call service experts offer a convenient, quick, and budget-friendly solution to augment your local resources and to convey useful knowledge to increase your ability to resolve downstream issues locally.

• Less Dependence on Individual Consultants
  For IT maintenance, small businesses often rely on independent freelance consultants. Although independent consultants carry less overhead than larger consulting firms and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may force your business to wait for assistance during an emergency. As your small business expands, network unavailability and trouble with vital software become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of backup support experts to make sure your network stays up and running.

• Build a Scalable Foundation for Smooth Expansion
  New organizations often begin with an information architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs can get piled onto a weak foundation. As a network grows, stability and scalability problems can hinder the success of the organization. These poorly designed systems require proper analysis, intelligent long-term planning, and wide IT knowledge to upgrade to a system infrastructure that can offer the stable foundation to meet critical business requirements and ease downstream expansion.

• Work with Problem Solvers Instead of Product Resellers
  Small companies require guidance and technical training to navigate through an increasingly complex maze of product options available for accelerating business growth and improving productivity. They hardly need a network engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can result in a situation where the recommended solution is designed around a predetermined product instead of the genuine needs of a small business. Progent avoids these conflicts by selling just services instead of products. This allows Progent to match technical expertise with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, range of technical background, fine tuned remote support tools, and familiarity with enterprise networking enable small offices to escape the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or over=stretched in-house resources.

Progent stands out by providing:

• In-depth Knowledge of Microsoft's Complete Line of Servers
  Progent can provide in-depth expertise for Microsoft’s leading server platforms with services that include Windows 2003 consulting, Windows Server 2000 migration, Microsoft Windows NT Server legacy support, Exchange Server 2003 support, Microsoft Exchange Server 5.5 and Exchange 2000 Server moves, and SQL Server integration.

• Best Practices
  Progent’s team of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, in the trenches of network service, performing a broad range of technical tasks for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not just expert technical skills, but also a consultant with proven methods for applying technical knowledge to fix real-world network problems rapidly.

• Value Pricing
  Progent's pricing model is to charge for phone support and on-site help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids large invoices for fast fixes so you will not be forced to allow less critical problems to fester.

• Complete Records of Delivered Services
  Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local service organizations who offer scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by each staff member to every customer. The discipline of detailing and organizing support records results in more efficient support and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who won’t let go of the keys to the kingdom.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces few competitors. Companies who work with trusted freelance consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and productive.

• 24x7 Server Monitoring with Microsoft Operations Manager
  Progent is one of the only IT service firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. This package causes your network support to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.

How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network support, go to Immediate Urgent Support.