Fast and Affordable Remote Technical Support for Seattle IT Networks
Fast Remote Technical Support for Seattle NetworksFor businesses located in Seattle or anywhere in Washington, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the services of CISSP and CISM-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent value because they possess the practical background and have access to the sophisticated tools required to solve the majority of network issues quickly. This lowers immediate expenses since solutions use up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization saves even more with incidental costs by minimizing or avoiding system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting expertise is especially important for organizations that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay only for the support that you actually get. Unlike typical online service companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where quick fixes manage to turn into big tabs. Progent's skill at dealing with problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized tools and proven methodologies which promote the highest degree of efficiency for online technical support and troubleshooting for IT networks of any size. Progent offers secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to access your network without breaching corporate security.

Progent's powerful customer support reporting application maintains extensive documentation of the support that Progent's clients have received. Progent's authorized service personnel have access to the history of support rendered to every customer by any engineer. This database of issues and solutions is organized as a readily searchable internal knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's extensive list of certifications and formal partnerships with major industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can find optimal solutions promptly.

Remote support services provided by Progent to clients in Seattle and anywhere in the state of Washington include:

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute major projects economically and on time. Progent's project-based remote engineering services include:
  • Help Desk Services
    Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for businesses who don't have the budget to assemble and manage an in-house Help Desk Call Center but who need quick response from a reliable Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex problems to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Call Center or revamping your established organization, evaluating or enhancing Help Desk Call Center software to address the unique requirements of your corporation, or adding temporary online staff to supplement your internal Call Center group to handle demanding scenarios like software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk team of seasoned network experts offers your customers in Seattle or anywhere in the state of Washington quick assistance from an efficient support resource with years of background providing telephone-based help and online repair service for networks powered by Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center perception as a key contributor to company performance, and Progent's intent is to fix and not merely document technical problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based and in-depth engineering expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and MS Excel. To find out more information on Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Group.

  • Remote Network and Server Monitoring Support
    Progent can provide companies in Seattle, or anywhere in the state of Washington, remote network and server monitoring support powered by System Center Operations Manager (SCOM), enhanced by Progent to suit your business so your network maintenance is proactive and automated. By anticipating emerging problems before they grow into network outages, remote monitoring can avoid inconvenient and costly network crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac networks, Windows environments, or systems that support a variety of OS platforms.
How Your Seattle Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online assistance with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Seattle or anywhere in the state of Washington, Progent's phone-based network support engineers can provide effective and affordable system support the instant your organization requires it. Long experience offering online repair services has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online access tools to fix network problems quickly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Seattle organization works with a regular freelance support technician or employs an in-house organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to solve sudden system emergencies or especially complex integration projects.

Advantages of Progent's Network Help for Organizations in Seattle
Progent's online technical help services allow your Seattle organization to experience the benefits of immediate, expert IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater strategic worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    For most organizations in Seattle and throughout Washington, nearby network support providers, whether consisting of outside consultants or an internal IT staff, can handle the majority of technical issues. However, serious problems can strike when your regular support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support technicians. In these cases, Progent's online service specialists offer an easy, quick, and economical way to supplement your local resources and to transfer useful information to increase your ability to handle downstream issues locally.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller offices often depend on individual freelance service providers. While freelance service people carry smaller internal costs than big consulting firms and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of backup personnel may force your business to wait for assistance during an IT crisis. As your business expands, network downtime and problems with critical software are more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of backup support expertise to insure your IT system stays up and running.

  • Build a Scalable Basis for Seamless Expansion
    Companies often start with an information system implemented on a modest budget. Lacking a proper framework, band-aid repairs can get thrown on top of a shaky foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. These badly designed environments require proper analysis, intelligent strategic planning, and wide IT expertise to evolve to a system infrastructure that can offer the stable foundation to handle critical business demands and simplify future growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller offices need advice and technical education to negotiate an increasingly complicated maze of technology options available for accelerating business growth and improving efficiency. These companies hardly need a computer engineer who is trying to resell a specific vendor's products. Network support and product selling can lead to a scenario where the recommended solution is built around a profitable product rather than the genuine needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match technical expertise with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, breadth of IT background, refined support software, and understanding of corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, in the trenches of network service, executing a broad range of IT tasks for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This means that you get not just world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits by the minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be tempted to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces few competitors. Businesses who work with familiar independent consultants or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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