Seattle, WA Metro Area Contact Information:

City Street Address Contact Information
Seattle, WA Columbia Tower
701 Fifth Avenue
42nd Floor
Seattle, Washington, 98104
Sales Phone: 206-258-8872

Link: Seattle Network Support Services
Belleview, WA 11900 N.E. 1st Street
Suite 300
Building G
Bellevue, Washington, 98005
Sales Phone: 206-258-8873

Link: Belleview Network Support Services

Fast Remote Technical Support for Seattle IT Networks
Fast Remote Help for Seattle SystemsFor companies located in Seattle or anywhere in the state of Washington, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage because they possess the real-world background and have access to the sophisticated technology necessary to resolve most network issues quickly. This reduces direct expenses because solutions accumulate minimal billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits even more with incidental expenses by reducing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting experience is particularly helpful in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for online help is designed to leverage your network support investment. Progent bills by the minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to many online service organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where fast repairs somehow end up as large bills. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested methodologies which permit the maximum level of efficiency for remote consulting and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to communicate with your system remotely without compromising system security.

Progent's proven customer support reporting system maintains detailed records describing the service that Progent's clients have been provided. Progent's team engineers have access to the history of all help rendered to each Progent customer by any engineer. This history of anomalies and solutions is structured as a conveniently accessible internal knowledge base that allows Progent's remote support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft open up additional vast technical databases and permit priority response from manufacturers' in-house product engineers so Progent's remote consulting specialists are able to arrive at the most efficient solutions promptly.

Remote technical support services available from Progent to businesses in Seattle and anywhere in the state of Washington include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's top enterprises. The ProSight suite of network monitoring and management services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to block or recover quickly after a ransomware incident. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables customers to complete critical projects economically and on time. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the resources to build and maintain an internal Call Center but who require quick access to an efficient Call Center with professional telephone assistance as well as the technical depth to escalate complex tasks to advanced engineers.

    Progent's Help Desk consulting services can guide you in creating an effective new Call Center or enhancing your current one, evaluating or enhancing Call Center software products to handle the unique needs of your corporation, or providing occasional phone support personnel to reinforce your internal Help Desk resources to handle unusually busy situations such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk team of experienced information technology professionals offers your clients in Seattle or anywhere in the state of Washington fast access to an efficient network service resource with extensive background delivering phone support and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center recognition as a solid enabler of company productivity, and Progent's intent is to fix and not just track technical issues.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides online advanced consulting expertise and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more about Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Seattle, or anywhere in the state of Washington, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your business so that your computer support is proactive rather than reactive. By detecting looming problems before they result in downtime, proactive monitoring can avoid stressful and costly information system failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems based on a mix of OS platforms.
How Your Seattle Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Seattle or throughout the state of Washington, Progent's online computer support engineers can deliver professional and affordable IT help whenever your company requires it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while eliminating the expense and lost time associated with in-person support calls.

Even if your Seattle business deals with a local freelance consultant or employs an in-house organization that know how to handle typical computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to handle unexpected system crises or especially challenging integration projects.

Details of Progent's Online Computer Support for Seattle
Progent's phone support, remote troubleshooting, network security consulting, and system management services offer businesses in Seattle or anywhere in the state of Washington unparalleled leverage for your support budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk outsourcing support and system management, Progent's experts can provide your organization world class network support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT experience, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world professional experience, at the front lines of IT service, performing a broad variety of IT projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support team. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises visits by the minute. As a result, you are billed only for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent faces few competitors. Companies who work with trusted independent consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.















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