Immediate Online Technical Support for Seattle Information Networks
Immediate Phone Help for Seattle NetworksFor businesses located in Seattle or anywhere in Washington, Progent provides remote support for information systems based on Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking problems, as well as the services of CISSP and CISM-certified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional value due to the fact that they have the practical experience and have access to the advanced technology required to solve most information system problems quickly. This lowers immediate costs since solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits even more in incidental costs by reducing or avoiding system downtime and associated costs stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online consulting experience is particularly valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where quick fixes somehow end up as big tabs. Progent's skill at solving problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven processes which allow the highest degree of effectiveness for online consulting and troubleshooting for computer networks of all sizes. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's online support team to communicate with your company's network without compromising system security.

Progent's powerful technical support database application keeps detailed documentation describing the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of assistance rendered to every client by every Progent consultant. This database of anomalies and responses is structured as a conveniently searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and formal partnerships with important vendors such as Cisco and Microsoft make available other massive technical support databases and allow fast response from vendors' internal product engineers so Progent's online consulting experts are able to arrive at the most efficient resolutions in the least time.

Online support provided by Progent to companies in Seattle and anywhere in the state of Washington include:

Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's special online engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who lack the money or time to build and maintain an internal Help Desk Call Center but who need quick response from an effective Call Center with proficient telephone support as well as the expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent addition to your existing Help Desk team. Progent's Virtual Help Desk can operate as a an escalation alternative for complex network issues, or be available in overflow situations when your other support engineers are overwhelmed.

    Progent's Help Desk staff of experienced network professionals gives your customers in Seattle or anywhere in the state of Washington immediate contact with a dependable technical support group with years of background offering phone consulting and remote repair service for networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a key contributor to company productivity, and Progent's target is to solve rather than merely document IT problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Team provides phone-based professional engineering support and education in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and MS Office Excel. To read more information about Progent's expertise, customization, and education services, go to Progent's Business Application Experts Services.

  • Remote Network Monitoring Services
    Progent offers businesses in Seattle, or anywhere in the state of Washington, remote network monitoring services centered around Microsoft System Center Operations Manager, enhanced by Progent to fit your business so that your network support is proactive and automated. By anticipating potential problems before they evolve into crashes, proactive monitoring can avoid disruptive and costly information system breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or systems that support a mix of operating systems.
How Your Seattle Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online support with Microsoft, Mac OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Seattle or anywhere in the state of Washington, Progent's phone-based network support engineers can provide effective and affordable system support whenever your organization requires it. More than 15 years of providing remote repair services has led to Microsoft Gold Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity tools to fix network problems rapidly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Seattle office has a regular freelance support technician or employs an in-house organization that can deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the time or the expertise to deal with unexpected system emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Companies in Seattle
Progent's remote support services allow your Seattle organization to realize the advantages of immediate, expert network support without the expense of managing an in-house IT staff. Your information system will derive greater strategic value by becoming more reliable, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your local IT resources
    With most offices in Seattle and throughout Washington, nearby network support providers, whether represented by outside consultants or an in-house IT staff, can handle typical network problems. However, serious problems may occur when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your local support technicians. In these cases, Progent's online support specialists provide a convenient, quick, and budget-friendly way to augment your local help and to transfer useful knowledge to improve your ability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller organizations commonly depend on independent freelance consultants. While independent consultants have less internal costs than larger consulting firms and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the lack of reserve help may force your business to wait for help during an IT crisis. As your network expands, system downtime and problems with vital software become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve service experts to insure your network is always up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses often begin with an IT architecture created on a modest budget. Without a strong infrastructure, slap-dash repairs can get piled on top of an unstable foundation. When a company grows, reliability and expandability issues can impede the success of the organization. Such poorly built environments require careful assessment, smart long-term planning, and extensive technical expertise to upgrade to a system infrastructure that can provide the stable foundation to handle vital business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations need guidance and technical training to navigate through an increasingly complicated array of technology alternatives capable of accelerating business success and enhancing efficiency. Businesses hardly need a network engineer who is attempting to earn a commission on a specific vendor's products. IT support and product sales can lead to a situation where the proposed solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align technical consulting with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, breadth of IT experience, refined support tools, and understanding of corporate IT enable businesses to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, in the trenches of network service, executing a wide range of IT tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This means that you get not only expert technical capability, but also a support engineer with proven methods for using technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent has few competitors. Businesses who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.

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