Greater Seattle Metro Area Contact Information:

Seattle Onsite IT Consulting
Progent locations in the Greater Seattle Metro Area

City Street Address Contact Information
Bellevue, WA 11900 N.E. 1st Street
Suite 300
Building G
Bellevue, Washington, 98005
Sales Phone: 206-258-8873

Link: Bellevue Network Support Services
Seattle, WA Columbia Tower
701 Fifth Avenue
42nd Floor
Seattle, Washington, 98104
Sales Phone: 206-258-8872

Link: Seattle Network Support Services

Immediate Remote Help for Seattle Computer Systems
Fast Online Support for Seattle SystemsFor companies in Seattle or anywhere in the state of Washington, Progent provides online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure problems, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage because they possess the practical experience and are equipped with the sophisticated technology required to solve the majority of network problems quickly. Efficient support lowers immediate costs because service calls use up fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves additionally in indirect expenses by reducing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting know-how is especially helpful for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to typical online service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate scenarios where quick solutions somehow turn into big tabs. Progent's penchant for handling problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven processes which allow the highest degree of efficiency for online help and troubleshooting for information systems of all sizes. Progent offers protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's remote service group to communicate with your company's environment remotely without breaching system security.

Progent's powerful customer support reporting application keeps thorough documentation of all support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of support delivered to each customer by every consultant. This history of problems and solutions is stored as an easily exploitable proprietary knowledge base that permits Progent's remote support experts to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to determine the most efficient solutions promptly.

Online services provided by Progent to clients in Seattle and anywhere in the state of Washington include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight line of IT management outsourcing services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat progression including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly from a ransomware incident. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables clients to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are well suited for businesses who don't have the budget to support an internal Help Desk Call Center but who require fast communication with an effective Help Desk with proficient phone support as well as the expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a seamless supplement to your current Call Center team. Progent's Virtual Help Desk Call Center can operate as a an escalation option to handle the most difficult technical challenges, or be available in overflow circumstances when your ordinary service providers are too busy.

    Progent's Help Desk team of seasoned information technology experts offers your workers in Seattle or anywhere in the state of Washington fast access to an effective technical support resource with extensive experience offering telephone-based support and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a major driver of business efficiency, and Progent's intent is to resolve and not merely document technical problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply phone-based and in-depth consulting expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, custom development, and training services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Seattle, or anywhere in the state of Washington, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your business so your network support is proactive and automated. By anticipating potential problems before they cause downtime, automated monitoring can minimize inconvenient and costly information system failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a variety of OS platforms.
How Your Seattle Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Seattle or throughout the state of Washington, Progent's phone-based computer support engineers are ready to provide effective and cost-effective system support whenever your business needs it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to solve computer problems rapidly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Seattle organization relies on a regular independent consultant or maintains an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote extension of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to address unexpected system crises or especially complex integration projects.

Advantages of Progent's IT Support for Companies in Seattle
Progent's remote technical help services allow your Seattle business to have the advantages of immediate, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your network will derive added business worth by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site support resources
    With most organizations in Seattle and throughout Washington, local network service resources, whether represented by independent consultants or an in-house IT staff, can take care of the majority of network problems. On the other hand, serious problems can spring up when local support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite service personnel. In these situations, Progent's online service specialists give you a convenient, fast, and affordable way to supplement your regular help and to transfer valuable knowledge to increase your ability to handle downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller organizations commonly rely on independent freelance service providers. While freelance consultants have less overhead than larger consulting companies and can often charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of backup help may force your business to wait for help during an emergency. As your network grows, network downtime and problems with vital applications are more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a ready source of backup support experts to insure your network stays up and running.

  • Build a Solid Foundation for Smooth Expansion
    Companies often start with an IT architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes often get thrown onto a shaky foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. These badly designed systems need proper assessment, smart strategic planning, and wide IT expertise to evolve to a network infrastructure able to offer the stable foundation to meet vital business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies need advice and technical training to negotiate an ever more complicated array of product alternatives available for accelerating business success and improving efficiency. These companies do not need a computer consultant who is attempting to sell a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is built around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align technical expertise with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT background, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.















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