Fast and Affordable Remote Troubleshooting for Seattle Computer Systems
Immediate Online Support for Seattle SystemsFor businesses located in Seattle or anywhere in Washington, Progent offers online technical support for networks powered by Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online support experts offer exceptional leverage because they possess the real-world background and are equipped with the advanced technology required to resolve most network problems rapidly. Efficient support reduces immediate costs since service calls use up fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your company benefits additionally in incidental expenses by reducing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting know-how is especially valuable for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for online support is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike typical remote support organizations, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where fast fixes somehow end up as substantial tabs. Progent's skill at dealing with problems quickly means you saves cash.

Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of optimized tools and proven processes that promote the highest degree of effectiveness for remote engineering help and repair for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to communicate with your company's environment without compromising network security.

Progent's sophisticated technical support reporting system maintains thorough histories for all service that Progent's clients have received. Progent's team service personnel have the benefit of the records of assistance rendered to each customer by any consultant. This history of anomalies and responses is structured as an easily accessible support database that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available additional vast support databases and permit fast response from vendors' in-house product engineers with the result that Progent's remote service experts can arrive at the most efficient resolutions promptly.

Online technical support services available from Progent to companies in Seattle and throughout the state of Washington include:

Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables customers to complete major projects economically and on time. Progent's project-based remote engineering services include:
  • Help Desk Expertise
    Progent's Call Center programs for businesses with networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who need fast access to an effective Call Center with proficient telephone support plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk Call Center or improving your current organization, selecting or modifying Help Desk software products to handle the particular demands of your corporation, or adding occasional phone support staff to reinforce your internal Help Desk Call Center group to deal with unusually busy scenarios such as software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned network consultants gives your computer users in Seattle or anywhere in the state of Washington rapid contact with an effective network service group with substantial experience delivering telephone-based help and online diagnostics for computer environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk the reputation as a significant driver of company efficiency, and Progent's target is to fix and not just report IT problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Team can supply phone-based and in-depth consulting expertise and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Microsoft Office Excel. For additional information concerning Progent's expertise, programming, and education services, visit Progent's Applications Experts Team.

  • Remote Network Monitoring Support
    Progent offers businesses in Seattle, or anywhere in the state of Washington, remote network monitoring services centered around System Center Operations Manager, enhanced by Progent to fit your environment so that your IT maintenance is proactive and automated. By anticipating possible issues before they evolve into full-scale emergencies, proactive monitoring can minimize stressful and expensive information system failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac systems, Microsoft networks, or environments that support a combination of platforms.
How Your Seattle Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online support with Windows, Mac OS X, or Linux environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Seattle or throughout the state of Washington, Progent's online network support specialists can provide expert and affordable IT support whenever your company requires it. More than a decade of delivering online technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve IT problems rapidly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Seattle office works with a regular independent support technician or maintains an in-house organization that know how to deal with ordinary computer issues, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to solve sudden system crises or especially challenging integration projects.

Details of Progent's Online Computer Services for Seattle
Progent's online support, remote repair, system security expertise, and network administration services offer offices in Seattle or throughout the state of Washington the greatest leverage for your support investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and network management, Progent's experts can deliver your office enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, range of IT expertise, refined remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Line of Servers
    Progent can provide in-depth support for Microsoft’s powerful server platforms with services that include Windows Server 2012 R2 migration and integration support services, Windows Server 2008 expertise, Windows Server 2003 maintenance, Microsoft Windows 2000 Server legacy support, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help by the minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for services delivered during normal business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent can concentrate on delivering high-value services where Progent has few competitors. Companies who work with familiar freelance consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can save your IT network from stressful and expensive service disruptions.
How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

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