Fast Online Technical Support for Seattle Computer Systems
Urgent Online Support for Seattle SystemsFor companies located in Seattle or anywhere in the state of Washington, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified engineers have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the assistance of CISSP and CISM-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to resolve most information system problems quickly. Efficient support lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization saves even more in indirect expenses by reducing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting know-how is particularly important for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you receive. Unlike many remote service companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with situations where quick repairs somehow end up as big bills. Progent's penchant for solving technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized technologies and proven methodologies which permit the highest degree of efficiency for online help and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's Technical Response Center to interface to your company's computer system without compromising network security.

Progent's powerful service reporting system stores comprehensive records for all support that Progent's customers have received. Progent's authorized service personnel have access to the history of services provided to each customer by every engineer. This archive of anomalies and solutions is stored as an easily searchable support database that allows Progent's remote support professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and working associations with important vendors such as Cisco and Microsoft open up other massive technical support knowledge bases and permit quick access to manufacturers' internal engineering staff so Progent's online service experts are able to find the best solutions in the least time.

Remote technical support services provided by Progent to companies in Seattle and anywhere in the state of Washington include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability either to block or recover rapidly after a ransomware incident. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Billing charges for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Call Center support alternatives for organizations with networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the money or time to assemble and manage an internal Call Center but who need quick communication with an efficient Help Desk Call Center with professional telephone support as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk consulting support can assist you in building an effective new Call Center or improving your established organization, identifying or modifying Call Center software products to address the unique needs of your business, or providing temporary phone support staff to work with your in-house Help Desk team to handle demanding scenarios such as software migrations, major updates, or rolling out new business software.

    Progent's Call Center team of seasoned information technology consultants gives your computer users in Seattle or anywhere in the state of Washington instant contact with a dependable technical support resource with years of background offering telephone-based support and remote diagnostics for IT systems powered by Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to earn the Help Desk the reputation as a solid driver of business performance, and Progent's target is to resolve rather than just report IT problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth consulting support and education in specific application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Project, MS Word, and Excel. To find out more concerning Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Seattle, or anywhere in the state of Washington, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your environment so that your computer support is proactive and automated. By spotting potential issues before they result in downtime, system monitoring can avoid disruptive and costly information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Windows environments, or environments powered by a combination of OS platforms.
How Your Seattle Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Seattle or throughout the state of Washington, Progent's online computer support specialists can provide expert and cost-effective IT support the moment your organization requires it. More than 15 years of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity technology to solve network problems quickly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Seattle company deals with a local freelance consultant or employs an in-house organization that can handle the majority of network problems, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to fix unexpected system emergencies or especially complicated integration problems.

Details of Progent's Remote Network Services for Seattle
Progent's phone support, Internet-based troubleshooting, system security consulting, and system administration services offer offices in Seattle or anywhere in the state of Washington the greatest leverage for your support budget. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk outsourcing services and network administration, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the expense and hassle of running a full-service internal IT staff. Highlights of Progent's online help program include:

  • Fast Phone Access to Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Seattle and is also ideal for networks in geographic areas of Washington that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support tools, technical information, and on-going training.

  • Per Minute Rates to Minimize Expenses
    Progent provides online help on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent has no minimum fee for phone help and imposes no periodic retainer for support services delivered during normal working hours. This protects you from paying big bills for simple fixes.

  • Availability of Cisco Certified Network Architecture Professionals
    Progent's certified experts for Cisco offers access to on-staff specialists who have skill in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for local and remote networking.

  • Application Experts Team
    Progent's basic support services consist of system integration, MS Exchange Server expertise, network security planning, and Help Desk Call Center support. Progent's Experts Team can provide world-class consulting expertise for specific business applications. Support offered by the Application Experts staff includes:
    Dynamics GP Support and Programming
    Microsoft Project and Project Online Support
    Office Excel and Microsoft Office 365 Excel Consulting and Programming
    Office Word and Microsoft Office 365 Word Support
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Help
    Microsoft SQL Server 2016 Software Programming and SQL Server 2014 Application Programming and Troubleshooting
    Oracle DBA Services and Application Programming
    MySQL DBA Services and Software Development
    Apple Mac Integration
    Amazon Marketplace Web Service Software Design and Programming

    By offering a full service centralized resource for network generalists and specialists, Progent can deliver fast, cost-effective, and thorough information technology solutions that address the specific requirements of your company.

  • Sophisticated Online Connectivity Tools
    Protected online connectivity allows Progent's service professionals to see exactly what your customers see. This makes it possible to find quick fixes to issues that could otherwise demand an expensive personal visit. Cutting-edge online connectivity tools and experienced technicians together enable Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated network monitoring.

  • Support for Popular VPN Products
    Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.

  • Round-the-Clock Service for Maximum System Availability
    For companies with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce high network availability.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing services are intended especially for budget-conscious offices whose workers require immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical background, refined remote support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Entire Family of Servers
    Progent can provide world-class support for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits per minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be forced to permit minor problems to fester.

  • Complete Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports transmitted by every consultant to every client. The practice of documenting and organizing service records allows more efficient support and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.















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