Overview of Progent's Support Services for BlackBerry Solutions
BlackBerry Consulting HelpWireless access to messages, address books, schedules, and web applications has become a vital feature of IT networks for businesses of any size. BlackBerry handhelds are among the most popular devices for maintaining anywhere, anytime connectivity. However the network architecture needed to accommodate BlackBerry smartphones has grown significantly more sophisticated as the demand for non-stop operation and rock-solid security has heightened. Progent's RIM certified consultants focus in delivering small companies world-class IT support and technical services that are economical and efficient.

As a Microsoft Gold Partner with years of experience consulting on Exchange, Progent's consultants can provide in-depth expertise for integrating BlackBerry and Microsoft products by delivering support services like Microsoft Exchange 2010 support and by providing complementary support services like Microsoft Lync Server integration and MS Office Communications Server consulting to help control Instant Messaging and rich presence. Progent's Microsoft SQL 2016 consultants and Microsoft SQL Server 2014 consultants can set up and repair your SQL database server to work efficiently with BlackBerry Enterprise Server (BES), and Progent's Microsoft System Center Data Protection Manager experts can assist your company to develop archiving and restore processes to guard your messaging data and reduce productivity disruption in case of a crash of your messaging system.

Progent also maintains a staff of Cisco certified CCIE network consultants who are accessible remotely to offer expert assistance for architecting and repairing your network infrastructure so it supports your BlackBerry system with high levels of fault tolerance, scalability, protection, and manageability. Cisco Certified Internetwork Experts are elite networking consultants who earn this prestigious status only as a result of thorough examination by Cisco. CCIEs can handle even the most complex issues surrounding network design, setup, troubleshooting, and support.

BlackBerry Enterprise Server Integration Help
The BlackBerry Enterprise Server gives businesses a single and secure source for incorporating BlackBerry wireless devices into their messaging, collaboration, and software application infrastructure. BlackBerry Enterprise Server allows mobile BlackBerry users to connect to Exchange, IBM Lotus Domino, or Novell GroupWise messaging and to synchronize BlackBerry handsets with PC desktops to achieve consistent information for collaborative programs like schedules, contact lists, to-do lists, IM, and specialized business programs. Thanks to BlackBerry Enterprise Server (BES) support for Exchange, mobile workers carrying BlackBerry handsets can have push-based connectivity with Exchange email as well as to instant messaging-enabled applications through Microsoft Office Communications Server and Lync Server integration.

BlackBerry Enterprise Server Consulting Services

Progent's BlackBerry-qualified consultants can assist you to plan, deploy, and maintain BlackBerry Enterprise Server (BES) so that you maximize the efficiency of BlackBerry clients, streamline the management of a BlackBerry environment, and lower the expense of supporting a mobile workforce.

How Progent Can Assist You to Maintain and Support Your BlackBerry Environment
Progent can deliver an experienced engineer who has been awarded certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry consulting services span areas from troubleshooting synchronization problems to architecting mobile workforce solutions based on BlackBerry BES Server. These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the skills required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can help you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical procedures such as troubleshooting enterprise activation problems, registering and deleting BlackBerry device clients, activating passwords, configuring wireless program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry engineers can also show you how to use management software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help you to select and install appropriate security options.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and remove BlackBerry device clients on Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and support storage groups, apply permissions, set up the MDS and IM, implement access control lists, manage Exchange data flow, generate, update, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a number of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements assessment, system architecture, deployment planning and execution, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational objectives and to create a wireless solution that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help your organization to decide which administration model and hardware products match your needs, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart decisions about options for software editions, processors and storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry consultant can help you to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-qualified security engineers to run network-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry environment.

Contact Progent for Help from a RIM BlackBerry-Certified Expert
To ask Progent about consulting help for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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