Overview of Progent's Support Services for BlackBerry Solutions
BlackBerry Consulting HelpWireless access to messages, address books, schedules, and web applications has become a vital feature of IT networks for businesses of any size. BlackBerry handhelds are among the most popular devices for maintaining anywhere, anytime connectivity. However the network architecture needed to accommodate BlackBerry smartphones has grown significantly more sophisticated as the demand for non-stop operation and rock-solid security has heightened. Progent's RIM certified consultants focus in delivering small companies world-class IT support and technical services that are economical and efficient.

As a Microsoft Gold Partner with years of experience consulting on Exchange, Progent's consultants can provide in-depth expertise for integrating BlackBerry and Microsoft products by delivering support services like Microsoft Exchange 2010 support and by providing complementary support services like Microsoft Lync Server integration and MS Office Communications Server consulting to help control Instant Messaging and rich presence. Progent's Microsoft SQL 2016 consultants and Microsoft SQL Server 2014 consultants can set up and repair your SQL database server to work efficiently with BlackBerry Enterprise Server (BES), and Progent's Microsoft System Center Data Protection Manager experts can assist your company to develop archiving and restore processes to guard your messaging data and reduce productivity disruption in case of a crash of your messaging system.

Progent also maintains a staff of Cisco certified CCIE network consultants who are accessible remotely to offer expert assistance for architecting and repairing your network infrastructure so it supports your BlackBerry system with high levels of fault tolerance, scalability, protection, and manageability. Cisco Certified Internetwork Experts are elite networking consultants who earn this prestigious status only as a result of thorough examination by Cisco. CCIEs can resolve the most complicated issues associated with network planning, integration, troubleshooting, and service.

Integration Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies management and support of RIM BlackBerry devices, offering a single solution for controlling critical jobs like smartphone deployment, updates, and deactivation and also offering a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange Server, Groupwise, or Lotus email servers and BlackBerry smartphones and supports remote synchronization.

RIM BlackBerry BES Server Troubleshooting Support

BES Server features a wealth of data protection capabilities beginning with automatic data encryption of information sent between a BlackBerry wireless handset and BES Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also permits great versatility in adjusting degrees of protection to match the special needs of your company's network. Progent's BlackBerry authorized consultants can assist you to select powerful security features and activate them remotely. Samples of these wirelessly selectable security settings are:

  • Disable a BlackBerry device
  • Erase data from a lost BlackBerry device
  • Lock out Bluetooth functionality
  • Enable internal defenses against malware

BES Server also provides flexibility in determining ways to keep users from loading or running unsafe or prohibited software. Progent can help you to select blocking processes such as:

  • List precisely what programs are permitted on the device
  • Prevent third-party applications from using non-volatile memory on the smartphone
  • Determine what functions external applications can use on the device
  • Limit the types of access external programs running on the smartphone can initialize
  • Prevent all external applications from being loaded or executed on the BlackBerry device

Expert RIM BlackBerry Consulting and Technical Services Offered Online from Progent
Progent's certified BlackBerry support specialists are accessible remotely to provide prompt assistance to businesses in the Shreveport area or throughout the state of Louisiana. Progent's experienced remote technical support team has helped IT organizations solve network issues and cut IT service costs in every state in the United States and established a large base of satisfied clients. (See Progent's client testimonials.)

Progent offers remote consulting support for a wide selection of technologies related to BlackBerry products such as wireless synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Important BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can help your company to carry out basic support operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters, changing user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your company messaging software. Progent's seasoned service professionals can also help you to troubleshoot a wide array of issues associated with synchronization, device recognition, messaging consistency, web browsing, mobile connectivity, IM, PC software installation, and Desktop Redirector.

As a leader in delivering nationwide remote help for small business networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry support expenses at a minimum and, by handling issues promptly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements assessment, system architecture, deployment planning and execution, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational objectives and to create a wireless solution that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help your organization to decide which administration model and hardware products match your needs, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart decisions about options for software editions, processors and storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry consultant can help you to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-qualified security engineers to run network-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry environment.

Contact Progent for Help from a RIM BlackBerry-Certified Expert
To ask Progent about consulting help for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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