Overview of Progent's Support Expertise for BlackBerry Technology
BlackBerry Consulting and Support ServicesMobile access to email, contacts, calendars, and the web is a vital capability of information systems for businesses of any type. RIM BlackBerry handhelds are among the most powerful solutions for achieving location-independent connectivity. But the infrastructure needed to accommodate BlackBerry handhelds has grown steadily more sophisticated as the insistence on fault tolerance and and air-tight security has increased. Progent's RIM qualified consultants focus in delivering small companies world-class IT expertise and troubleshooting services that are affordable and efficient.

As a Microsoft Gold certified Partner with years of experience working with Exchange, Progent's consultants can give you access to broad assistance in incorporating RIM BlackBerry and Microsoft technology by delivering support services like Exchange 2010 Server support as well as by providing related services such as Lync Server 2010 integration and Microsoft Office Communications Server support to manage Instant Messaging and Presence. Progent's MS SQL Server 2016 consultants and MS SQL 2014 consultants can configure and troubleshoot your SQL database system to operate efficiently with BlackBerry BES Server, and Progent's Microsoft Data Protection Manager specialists can assist you to design backup and recovery processes to safeguard your data and minimize productivity disruption in case of a breakdown of your messaging system.

Progent also retains a large team of Cisco certified CCIE network consultants who are accessible online to offer expert support for designing and repairing your IT network infrastructure so it supports your BlackBerry system with a high degree of resilience, scalability, security, and manageability. CCIEs are highly-qualified networking professionals who are awarded this prestigious classification only after strenuous testing by Cisco. CCIEs are able to handle the most complicated issues surrounding network design, deployment, repair, and maintenance.

Consulting and Technical Help for BlackBerry BES Server
BlackBerry Enterprise Server simplifies management and support of BlackBerry smartphones, providing a centralized solution for handling key jobs such as smartphone deployment, updates, and retirement and also providing a strong foundation for security and fault tolerance. BlackBerry BES Server supports seamless communication between Exchange Server, Novell GroupWise, or Lotus email platforms and BlackBerry smartphones and allows over-the-air synchronization.

BlackBerry BES Server Troubleshooting Assistance

BES Server features a wealth of security options starting with automatic encryption of information transmitted between a BlackBerry device and BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits great versatility in adjusting levels of protection to meet the special requirements of your company's network. Progent's BlackBerry certified engineers can help you to select powerful security functions and enable them remotely. Samples of these wirelessly selectable security features are:

  • Lock down a smartphone
  • Erase data from a misplaced or stolen device
  • Disable Bluetooth functionality
  • Enable internal protection against malware

BlackBerry Enterprise Server also offers versatility in selecting ways to prevent users from installing or running unsecure or unauthorized software. Progent can help you to choose protective techniques such as:

  • Specify precisely which programs are allowed on the device
  • Prevent external programs from allocating non-volatile storage on the BlackBerry smartphone
  • Select what resources third-party software can access on the BlackBerry smartphone
  • Restrict the types of connections third-party programs running on the BlackBerry smartphone can establish
  • Block all third-party programs from being loaded or run on the smartphone

Professional BlackBerry Consulting and Technical Services Available Online from Progent
Progent's certified BlackBerry engineers are available by phone to provide expert technical help to companies in the Shreveport area or throughout the state of Louisiana. Progent's seasoned remote consulting team has helped IT organizations resolve network issues and cut IT service expenses in each state in the U.S. and built a substantial base of loyal customers. (See Progent's client testimonials.)

Progent offers online assistance for a wide array of technologies related to RIM BlackBerry software and devices such as synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening wireless security. Important RIM BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist you to carry out common technical functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters, changing user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging software. Progent's certified experts can also assist your business to resolve a broad range of problems associated with synchronization, device recognition, messaging reconciliation, web access, wireless connections, IM, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online help for small office networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile support expenses at a minimum and, by resolving problems quickly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and delete BlackBerry device users on Microsoft Exchange Server and Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, configure permissions, set up the MDS and IM, implement push and pull access control lists, control Exchange Server data flow, generate, update, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of settings such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, troubleshoot, and produce documentation for a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and network needs assessment, solution architecture, roll-out strategy and execution, performance tuning, configuration of a fault-tolerant environment, data backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional objectives and to design a mobile wireless environment that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's suitability to accommodate a BlackBerry Enterprise Server, help your organization to determine which management approach and equipment match your requirements, and analyze your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about options for software versions, processors and storage, network design, and application configuration.

To optimize system security, Progent's BlackBerry-certified expert can help you to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-qualified security engineers to run network-wide security vulnerability and compliance validation and recommend improvements to account for your BlackBerry solution.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Expert
To contact Progent about engineering support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.

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