Enterprise-class Remote Support Expertise for BlackBerry Technology
BlackBerry Remote Configuration SupportSafe and dependable connectivity from smartphones to email systems like Microsoft Exchange, Domino, or Novell GroupWise has become a strategic requirement for businesses of any size who want to optimize productivity. RIM's BlackBerry smartphones and the BlackBerry BES Server are among the premiere solutions for enabling and administering wireless communications. But, maintaining productive BlackBerry environments has become complex because of the advanced mechanisms that exist to fulfill the requirement for enterprise-class security and non-stop operation. Progent's BlackBerry certified engineers are expert at delivering online consulting expertise for BlackBerry environments, lowering service expenses and resolving problems faster than is feasible via ordinary on-site service providers.

Progent maintains a seasoned team of online consultants certified to maintain networks that incorporate technology from all popular suppliers. (Refer to industry certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can help you to resolve complex problems with your infrastructure. Progent's Apple qualified experts can assist your business to integrate Macs with your wireless connectivity environment and can provide support with Apple iPhone and iPad integration. Progent's Linux engineers can offer help for supporting application servers based on all leading versions of Linux including RedHat, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo Linux. This range of expertise permits Progent to offer a one-stop solution for IT support needed in multi-vendor networks and eliminates the finger-pointing that small organization commonly confront when trying to find computer support.

Progent's network security consultants have earned prestigious security certifications such as GIAC and Information System Security Architecture Professional (ISSAP). Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include a pair of low-cost security vulnerability testing service packages that enable small businesses to receive an objective network security assessment from a Progent security engineer to determine potential risks in the security profile you expose on both sides of your security perimeter.

Integration Help for BlackBerry Enterprise Server (BES)
Research in Motion's advanced solution for managing big collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful software allows Exchange, Lotus, or Novell GroupWise clients to send and receive emails that are encrypted during transit to provide maximum data protection. BlackBerry BES Server also simplifies a broad selection of vital administrative tasks ranging from BlackBerry configuration and updates to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-certified consultants can help you use RIM BlackBerry Enterprise Server to perform basic tasks such as:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Manage user and group configurations with BES Server's extensive selection of policies

Progent's BlackBerry-qualified engineers can also help your company to use BlackBerry Enterprise Server to implement key tasks not supported by the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Configure and support BES Server's high-availability architecture based on virtual servers
  • Install BlackBerry smartphones remotely
  • Establish specialized administration roles
  • Automatically track and analyze the overall health of your BlackBerry system

Some Ways That Progent Can Help Your Business to Maintain and Support Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support services span areas from resolving synchronization problems to architecting mobile workforce solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and produce documentation for a mobile wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and network needs analysis, solution design, installation planning and implementation, performance optimization, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to create a wireless system that fits within your IT budget and supports your business plans. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which administration approach and equipment match your requirements, and evaluate your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning alternatives for software editions, server hardware and storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry consultant can assist you to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security specialists to perform network-wide security vulnerability and compliance validation and suggest enhancements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, monitoring, and maintaining one or several BlackBerry BES Servers in an email environment based on Exchange Server. Progent's BlackBerry consultant has expertise in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry device users on Exchange and Windows Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, deploy push and pull access control lists, manage Exchange data flow, generate, update, and assign WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Expert
In order to get in touch with Progent about engineering expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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