World-class Online Support Expertise for BlackBerry Technology
RIM BlackBerry Online Troubleshooting HelpSecure and reliable access from handheld devices to collaborative messaging systems like Exchange Server, IBM Lotus Domino, or Novell GroupWise is now a necessity for companies of any type who want to optimize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server are among the most popular technologies for enabling and managing wireless communications. However, supporting efficient BlackBerry environments has become complex because of the advanced mechanisms that exist to fulfill the requirement for world-class protection and non-stop operation. Progent's BlackBerry qualified engineers are expert at delivering remote support services for BlackBerry systems, lowering support costs and taking care of issues more quickly than is possible via ordinary on-site service providers.

Progent maintains a seasoned team of online consultants qualified to support networks that include technology from all major suppliers. (Refer to technical certifications of Progent's engineers.) Progent's Cisco CCIE engineers can help you to resolve challenging issues with your infrastructure. Progent's Apple certified experts can help your business to integrate Macs with your mobile communications solution and can provide help with Apple iPhone integration and management. Progent's Linux specialists can provide expertise for managing application servers based on various implementations of Linux such as RedHat, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo. This range of practice areas permits Progent to act as a convenient source for IT support required in multi-vendor environments and eliminates the finger-pointing that small companies commonly encounter when trying to find computer support.

Progent's network security engineers have earned top security credentials such as CISM and Certified Information Systems Security Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small businesses include two low-cost security penetration scanning service packages that enable small companies to receive an objective network security evaluation from a Progent security consultant to uncover potential weaknesses in the security posture you expose inside and outside your security perimeter.

Integration Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and maintenance of RIM BlackBerry devices, offering a centralized solution for handling critical jobs such as smartphone installation, updates, and retirement and offering a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server supports transparent integration between Exchange Server, Groupwise, or Lotus email servers and BlackBerry smartphones and supports over-the-air synchronization.

RIM BlackBerry BES Server Integration Help

BES Server features a variety of security capabilities beginning with automatic encryption of messages sent between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also permits great versatility in selecting degrees of protection to meet the specific needs of your mobile environment. Progent's BlackBerry authorized consultants can assist you to select advanced security features and enable them wirelessly. Examples of these over-the-air configurable security features are:

  • Lock down a BlackBerry smartphone
  • Wipe data from a lost or stolen BlackBerry smartphone
  • Lock out Bluetooth
  • Enable internal protection against malicious attacks

BlackBerry Enterprise Server also provides flexibility in selecting how to keep BlackBerry users from installing or executing unsecure or unauthorized programs. Progent can assist you to choose blocking processes such as:

  • List precisely what programs are allowed on the device
  • Block third-party programs from allocating non-volatile storage on the smartphone
  • Select what resources third-party programs can use on the BlackBerry device
  • Limit the kinds of connections third-party programs running on the BlackBerry smartphone can establish
  • Block all third-party programs from being loaded or executed on the device

How Progent Can Help You to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced engineer who has been awarded accreditations from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry consulting services span areas from resolving synchronization problems to designing mobile workforce solutions built around BlackBerry BES Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can assist you to carry out common support operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your company email software. Progent's certified experts can also assist your business to resolve a broad array of issues concerning synchronization, device recognition, email consistency, web browsing, mobile connections, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide remote support for small office IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless technical support costs low and, by handling problems quickly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry consultant offers support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and delete BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and manage storage groups, apply permissions, install the Mobile Data System and IM, implement push and pull access control lists, control Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, install, test, troubleshoot, and produce documentation for a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology needs assessment, system design, roll-out strategy and execution, performance tuning, configuration of a high-availability environment, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational objectives and to design a wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to support a BlackBerry BES Server, assist your organization to determine which administration model and equipment match your requirements, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices concerning alternatives for software editions, processors and storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry-certified expert can help your company to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-qualified security engineers to run network-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Certified Professional
To get in touch with Progent about technical assistance for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.
















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