Enterprise-class Online Support Services for BlackBerry Technology
RIM BlackBerry Remote Integration SupportSafe and dependable access from handheld devices to email systems like Exchange Server, Lotus, or Groupwise is now mandatory for businesses of any size who wish to optimize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are among the most popular solutions for enabling and managing wireless connectivity. However, supporting efficient BlackBerry environments is increasingly complex due to the advanced mechanisms that exist to fulfill the requirement for enterprise-class protection and fault tolerance. Progent's BlackBerry certified consultants are experienced at delivering online consulting services for BlackBerry systems, reducing support expenses and taking care of issues more quickly than is feasible with conventional on-site service providers.

Progent maintains a large group of online engineers certified to maintain networks that incorporate products from all popular suppliers. (Refer to industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE engineers can help you to manage complex problems with your network environment. Progent's Apple qualified support staff can help your business to interface Macs with your mobile communications solution and can provide help with iPhone integration. Progent's Linux engineers can offer help in managing servers based on all leading implementations of Linux including RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS, fedora, and Gentoo. This range of support skills permits Progent to act as a convenient solution for IT assistance required in multi-vendor environments and avoids the finger-pointing that small organization commonly encounter when trying to find technical help.

Progent's information technology security engineers have been awarded top security credentials including GIAC (Global Information Assurance Certification) and ISSAP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small companies include two economical security inventory testing service packages that enable small companies to get a professional network security assessment from a Progent security consultant to determine potential weaknesses in the security profile you expose on both sides of your security perimeter.

Integration Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies administration and support of BlackBerry devices, providing a single solution for controlling key tasks such as device installation, upgrades, and deactivation while also providing a strong foundation for data protection and high availability. BlackBerry BES Server delivers transparent integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino email platforms and BlackBerry users and allows remote synchronization.

BlackBerry BES Server Configuration Assistance

BES Server offers a wealth of data protection capabilities beginning with advanced data encryption of messages sent between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent versatility in selecting degrees of security to match the specific needs of your network. Progent's BlackBerry authorized engineers can help you to select powerful security features and activate them remotely. Examples of these wirelessly selectable security settings include:

  • Lock down a device
  • Erase data from a missing device
  • Disable Bluetooth
  • Enable built-in defenses against malware

BlackBerry BES Server also offers flexibility in selecting ways to keep users from installing or running unsafe or prohibited software. Progent can help you to select blocking techniques like:

  • Specify precisely what programs are allowed on the device
  • Block third-party software from using non-volatile memory on the smartphone
  • Select what resources external software can access on the BlackBerry device
  • Limit the kinds of access external software running on the smartphone can initialize
  • Prevent all third-party programs from being installed or run on the BlackBerry device

Some Ways That Progent Can Help You to Manage and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has been awarded certifications from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to architecting wireless workforce solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist you to carry out basic technical functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters, editing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company email solution. Progent's certified experts can in addition help you to troubleshoot a broad array of issues concerning synchronization, device recognition, messaging reconciliation, web browsing, wireless connections, IM, PC application installation, and Desktop Redirector.

As a leader in providing nationwide online technical assistance for small company networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry technical support costs at a minimum and, by dealing with issues promptly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry engineer has support skills in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and delete BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, control Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, install, test, troubleshoot, and produce documentation for a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering services for BlackBerry include business and network requirements analysis, solution design, deployment strategy and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to design a wireless system that fits within your IT budget and aligns with your business strategy. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to support a BlackBerry BES Server, assist your organization to determine which administration model and physical components meet your requirements, and evaluate your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions concerning options for software editions, processors and mass storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry-certified expert can help you to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-qualified security engineers to perform company-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry environment.

Call or Email Progent for Support from a RIM BlackBerry-Certified Professional
If you wish to get in touch with Progent about professional assistance for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.

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