World-class Remote Support Expertise for BlackBerry Environments
BlackBerry Online Integration HelpSafe and uninterrupted access from mobile phones to collaborative messaging systems like Microsoft Exchange Server, Domino, or Groupwise has become mandatory for companies of any size who wish to optimize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry BES Server are among the premiere technologies for building and administering wireless connectivity. But, supporting efficient BlackBerry systems is increasingly complex because of the sophisticated tools available to meet the requirement for world-class protection and non-stop operation. Progent's BlackBerry certified consultants are experienced at delivering online support expertise for BlackBerry environments, reducing support costs and taking care of problems more quickly than is feasible via ordinary on-premises consulting.

Progent maintains a seasoned team of online engineers qualified to maintain networks that include technology from all popular vendors. (See technical certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can assist you to manage complex problems with your network environment. Progent's Apple certified experts can assist your business to integrate Macs with your mobile communications environment and can provide expertise with Apple iPhone integration. Progent's Linux consultants can provide help in supporting application servers based on all leading versions of Linux including RedHat, SUSE Linux, Debian-GNU, CentOS, Ubuntu Linux, Mandriva Linux, PCLOS, fedora, and Gentoo Linux. This range of support skills allows Progent to act as a convenient solution for any consulting assistance required in mixed-vendor networks and eliminates the finger-pointing that small organization often confront when looking for computer support.

Progent's network security engineers have earned prestigious security certifications including GIAC and Certified Information Systems Security Professional (CISSP). Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small businesses include two ultra-affordable security vulnerability scanning service packages that allow small businesses to get an objective security assessment from a Progent security consultant to determine potential weaknesses in the security posture you present inside and outside your security perimeter.

Consulting and Technical Support Services for BlackBerry Enterprise Server
RIM's high-end platform for administering big collections of BlackBerry devices is the BlackBerry Enterprise Server. This powerful tool enables Microsoft Exchange Server, IBM Lotus Domino, or Groupwise clients to transmit and receive emails that stay encrypted during wireless transit to provide optimum security. BlackBerry BES Server also simplifies a broad selection of crucial management jobs that span from BlackBerry setup and upgrades to mobile security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Support

Progent's BlackBerry-qualified engineers can help you use BlackBerry Enterprise Server to perform basic jobs like:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Update BlackBerry smartphone firmware wirelessly
  • Manage client settings with BlackBerry's vast library of IT policies

Progent's BlackBerry-qualified consultants can also assist your company to utilize BES Server to perform key tasks not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Install and manage BES Server's high-availability architecture based on virtualization
  • Deploy BlackBerry devices remotely
  • Set specialized administration roles
  • Automatically track and report on the health of your solution

Progent's Online BlackBerry-Certified Technical Support is Quick and Affordable
For companies in Shreveport, Louisiana who require quick and affordable help from a qualified BlackBerry support professional, Progent provides effective online help from a seasoned network support team who have delivered network solutions to organizations in every state in the country. (See Progent's customer testimonials.)

Online consulting services avoids travel costs and lets engineers solve problems rapidly, so you reduce wasted productivity. Progent's RIM BlackBerry consultants have been awarded certifications in all BlackBerry solutions and can provide professional help in areas including fixing synchronization issues, setting up BlackBerry Enterprise Server, and designing a secure, fault-tolerant network architecture for RIM BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and produce documentation for a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology requirements assessment, system design, roll-out strategy and execution, performance tuning, design of a fault-tolerant architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to create a mobile wireless solution that fits within your information technology budget and supports your business plans. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to support a BlackBerry BES Server, help your organization to determine which management model and physical components match your requirements, and evaluate your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed choices about options for software editions, server hardware and mass storage, network design, and application configuration.

To optimize network protection, Progent's BlackBerry-certified expert can assist you to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security specialists to run company-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry-certified engineer has support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to add and delete BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, implement access control lists, control Exchange Server data flow, create, update, and assign wireless LAN and VPN configurations, set up SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent to Get Help from a BlackBerry-Certified Specialist
To ask Progent about consulting support for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.
















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