Fast Remote Technical Support for Shreveport IT Networks
Immediate Online Help for Shreveport SystemsFor organizations located in Shreveport or anywhere in the state of Louisiana, Progent offers remote support for information systems based on Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage because they have the real-world experience and have access to the advanced tools needed to resolve most information system problems quickly. Efficient support reduces direct expenses because service calls use up minimal billable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by minimizing or eliminating system outages and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting know-how is particularly important for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the support that you receive. Unlike many online service companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for billing eliminate scenarios where quick repairs manage to turn into substantial tabs. Progent's skill at disposing of technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven processes that ensure the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to interface to your computer system remotely without violating system security.

Progent's powerful technical support database application keeps extensive histories describing the service that Progent's clients have been provided. Progent's team consultants have access to the records of assistance delivered to every Progent customer by every Progent consultant. This database of trouble tickets and responses is structured as a readily searchable proprietary database that allows Progent's remote support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and formal relationships with key vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit fast access to manufacturers' internal engineering staff with the result that Progent's online consulting experts can come up with optimal solutions quickly.

Online technical services provided by Progent to clients in Shreveport and throughout the state of Louisiana include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading corporations. These managed services address all critical aspects of modern networking including email content filtering, security, backup/recovery, and infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight Systems Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so any potential issues can be resolved before they can impact productivity Find out more about ProSight Systems Watch server and desktop automated management consulting.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology enables clients to execute critical initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with networks based on Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who lack the resources to build and maintain an in-house Call Center but who need fast communication with a dependable Help Desk Call Center with proficient phone support as well as the expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a transparent supplement to your current Helpdesk staff. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle the most difficult technical problems, or be ready in hectic instances when your regular resources are swamped.

    Progent's Help Desk Call Center staff of veteran network consultants offers your clients in Shreveport or anywhere in the state of Louisiana instant access to a reliable network service resource with substantial background offering telephone-based consulting and remote diagnostics for IT systems that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a key driver of company productivity, and Progent's policy is to resolve and not just document network problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff provides phone-based and in-depth consulting expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Project, Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Shreveport, or anywhere in the state of Louisiana, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so your network support is proactive and automated. By anticipating looming issues before they expand into network outages, system monitoring can head off stressful and expensive information system failures. Progent can also use system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft environments, or networks based on multiple OS platforms.
How Your Shreveport Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online help with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Shreveport or anywhere in the state of Louisiana, Progent's online computer support specialists are ready to provide expert and affordable system help the instant your business requires it. More than 15 years of offering remote repair services has led to Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online access tools to fix network problems quickly while eliminating the expense and lost time that comes with in-person service calls.

Even if your Shreveport office has a regular freelance consultant or employs a full time IT staff that can deal with ordinary network problems, Progentís Microsoft certified consultants can provide an easy and transparent remote expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to address unexpected system crises or particularly tough integration projects.

Details of Progent's Remote Network Support for Shreveport
Progent's online support, remote troubleshooting, system security consulting, and system management services give offices in Shreveport or anywhere in the state of Louisiana the greatest leverage for your support budget. Whether you require occasional telephone help and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a large internal IT staff. Highlights of Progent's online help program include:

  • Fast Telephone Contact with Microsoft Qualified Experts
    Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Shreveport and is also ideal for networks in geographic regions of Louisiana that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support firm, Progent has the use of a wide selection of Microsoft support tools, technical information, and continuing training.

  • Per Minute Rates to Minimize Expenses
    Progent offers online help on a per-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum charge for phone support and requires no ongoing subscription fee for services delivered during normal working hours. This saves you from facing big bills for simple fixes.

  • Access to Cisco Certified Network Infrastructure Professionals
    As a Registered Partner for Cisco, Progent offers access to on-staff specialists who have expertise in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and secure connectivity for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's core support offerings include system integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting expertise for critical business applications. Support offered by the Application Experts staff includes:
    Dynamics GP Consulting and Customization
    MS Project and Project Online Expertise
    Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Office Word and Office 365 Word Consulting
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    SQL Server 2016 Software Design and Microsoft SQL 2014 Application Programming and Debugging
    Oracle Database Administration and Software Programming
    MySQL Management and Application Development
    Apple Mac Help
    Amazon Marketplace Web Service Application Development

    By offering a convenient centralized source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that match the specific needs of your business.

  • State of the Art Online Connectivity Tools
    Protected remote connectivity allows Progent's service experts to see precisely what your customers see. This makes it possible to produce quick solutions to issues that might otherwise demand a costly personal visit. Sophisticated remote access tools and experienced technicians combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online support and remote system monitoring.

  • Compatibility with Leading VPN Products
    Progent supports safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.

  • Round-the-Clock Support for Maximum System Uptime
    For companies with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system availability.

  • Help Desk Call Center
    Progent's Help Desk outsourcing services are intended especially for budget-conscious offices whose workers require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation capability.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of technical experience, refined support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional background, at the front lines of network service, executing a broad range of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not only expert IT capability, but also a consultant with proven methods for applying technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits per minute. As a result, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted freelance consultants or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

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