Remote Computer Network Support for Shreveport Small Business Computer Networks
For small offices and new businesses in Shreveport or throughout the state of Louisiana, Progent's online network support specialists can deliver professional and cost-effective IT help the instant your company requires it. More than a decade of providing remote repair services has earned Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.
Even if your Shreveport small business deals with a local freelance support technician or maintains an in-house IT staff that can handle day-to-day network issues, Progent’s Microsoft certified engineers provide an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the time or the expertise to fix sudden network emergencies or particularly complex integration problems.
Features of Progent's Online Network Services for Shreveport
Progent's online help, Internet-based troubleshooting, system security expertise, and system management services give small companies in Shreveport or anywhere in the state of Louisiana unparalleled leverage for your support budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your organization world class network support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:
Fast Telephone Contact with Microsoft Qualified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to small businesses in Shreveport and is also ideal for customers in more remote areas of Louisiana that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, technical information, and continuing education.
Per Minute Rates to Reduce Expenses
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum fee for online service and imposes no monthly retainer. This keeps you from paying big invoices for quick fixes.
Availability of Cisco Network Architecture Specialists
As a Certified Partner for Cisco Systems, Progent can provide access to on-staff specialists who have expertise in designing, implementing, and managing networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure connectivity for local and remote networking.
By providing a full service centralized source for network generalists and specialists, Progent can tailor fast, inexpensive, and thorough IT solutions that align with the specific needs of your company.
State of the Art Remote Connectivity Software
Secure remote connectivity allows Progent's support experts to see precisely what your customers see. This makes it easier to produce quick fixes to issues that could otherwise demand a costly personal service call. Sophisticated online access software and expert engineers combine to allow Progent to repair most network problems quickly and affordably. Progent is a pioneer in offsite support and remote network analysis.
Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
24x7 Support for High System Availability
For small offices with mission-critical applications, Progent can provide round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce high network availability.
Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-conscious small companies whose workers need instant recourse to a Help Desk service with effective phone support and complete escalation ability.
Benefits of Progent's Network Help for Small Businesses in Shreveport
Progent's remote technical help services allow your City# small business to enjoy the advantages of on-call, enterprise-class IT support without the cost of managing a full-time IT organization. Your information system will acquire added strategic value by being increasingly reliable, efficient, and protected. Benefits to your company include:
Convenient remote expansion of your on-site IT resources
With most small companies in Shreveport and throughout Louisiana, nearby network service providers, whether represented by outside consultants or a full-time maintenance staff, can deal with the majority of network issues. However, serious problems sometimes occur when your regular support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual service technicians. In these situations, Progent's on-call support professionals offer an easy, quick, and economical way to augment your regular resources and to transfer useful information to increase your capability to deal with future issues in-house.
Less Reliance on Individual Consultants
For network maintenance, small offices often rely on individual freelance consultants. Although independent consultants have less overhead than big support firms and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of fallback help may force your business to wait for help during an emergency. As your small business expands, system downtime and problems with critical software are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve service experts to insure your IT system remains up and running.
Build a Scalable Foundation for Smooth Growth
Small businesses typically start with an information system created on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get piled on top of an unstable foundation. As a network grows, stability and expandability problems can hinder the success of the organization. Such poorly designed systems require careful analysis, intelligent long-term planning, and extensive IT expertise to upgrade to a system architecture that can offer the stable foundation to handle critical business demands and facilitate downstream growth.
Interact with Solution Providers Instead of Technology Vendors
Small businesses require guidance and technical training to navigate through an ever more complicated maze of product options available for promoting business success and enhancing efficiency. These companies hardly need a computer consultant who is trying to resell a certain vendor's technology. IT support and product selling can lead to a situation where the recommended
solution is designed around a profitable technology instead of the genuine requirements of a small business. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to align technical expertise with the best interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and familiarity with enterprise networking allow small companies to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Best Practices
Progent’s staff of Microsoft and Cisco certified experts average longer than ten years of real-world professional experience, at the front lines of network support, executing a wide variety of technical tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not just world-class technical capability, but also a consultant with proven approaches for using technical knowledge to fix real-world IT problems rapidly.
Value Pricing
Progent's pricing model is to charge for remote service and in-person help per minute. Consequently, you owe just for received support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be forced to permit simple problems to stay unaddressed.
Full Records of Delivered Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to every customer. The discipline of detailing and organizing service activity results in more effective service and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent has few competitors. Businesses who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and productive.
Automated Server Monitoring with Microsoft MOM
Progent is one of the only consulting companies to offer 24x7 system tracking services powered by Microsoft Operations Manager. MOM causes your computer support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your information network from painful and costly service disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network support, visit Immediate Urgent Support.
NextWeb offers high-speed stationary wireless data services that can be set up in days instead of weeks. NextWeb offers a range of wireless data services including NextWeb wireless T1, wireless T3, and special event wireless Internet access. Progent has an agent agreement with NextWeb and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to show you how to integrate NextWeb wireless data services to build an enterprise-class, cohesive communications solution on a realistic budget.
Progent’s wireless engineers can help small organizations design, select, evaluate, install and support protected building-to-building wireless bridging products that integrate seamlessly into your IT network while providing a degree of protection that matches or exceeds wired connections. Progent offers expertise in wireless LAN/WAN products from Cisco Aironet, Proxim, and other office wireless vendors and can show you how to select and deploy the wireless connectivity technology that align best your company requirements.
Progent's Microsoft certified engineers can provide expert consulting for major implementations of Microsoft Exchange 2007. Progent's experts can show you how to prepare for multi-site Exchange Server 2007 installations or updates and can provide local personnel to help enterprises with installations of Exchange Server 2007 in the San Francisco Bay Area or any region covered by Progent's engineers.
Progent’s Microsoft-certified experts can provide small and midsize companies computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and information. SharePoint Portal Server provides a common spot for your employees or clients to access, manage, share and manipulate relevant data, documents, and software and to communicate with other people. It allows faster and more intelligent decisions, more efficient sharing across teams and more economical business processes. The main objective of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of information available inside and outside a business network. Windows SharePoint Services connect employees, customers, workgroups and projects with the knowledge they’ve created in a manner that makes data easy to find, download and apply.
Progent's Linux support experts offer small businesses and software developers support for administering and maintaining Linux computers that run with Microsoft-powered technology. Progent offers your organization contact with Linux experts, support professionals qualified by Microsoft and Cisco, and security experts with CISA credentials. This broad array of expertise offers you an easy single source to help you build and manage a protected and reliable mixed-platform network and communications environment that supports Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux platforms such as RedHat Linux, SUSE, Mandrake, Debian GNU/Linux, and Slackware.
For custom application development, Progent can provide software design experts to produce business applications in areas such as commercial transaction webs, web site design, Microsoft Dynamics packages including Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Internet Information Services to build company-specific eCommerce applications powered by Microsoft ASP.NET. In addition, Progent can provide experts in a wide range of custom program development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also can provide specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Our compensation structure is based on revenue sharing, so similar to being a freelance contractor, your earnings are entirely tied to your work effort. Certain of our support staff focus on lifestyle issues and choose to consult at a more relaxed pace, utilizing our self-determined schedule to pursue personal pursuits like mountain biking, car racing, snow boarding, fishing, vacations, or spending free time with relatives and acquaintances. Others take advantage of the chance to earn big dollars via hard work and extended days. Progent completely supports both ends of the spectrum and everything in between.
Progent's Microsoft and Cisco certified IT consultants offer a wide array of knowledge covering the fundamental computer technologies required for small company networks. Progent's main services include network configuration, Microsoft Exchange consulting, network protection support, and Help Desk outsourcing. Progent's Application Experts Team can supply in-depth consulting support in specific application fields including ERP, MRP, accounting system customization, Customer Relationship Management, Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. Progent can also supply small organizations with part-time CIO services.
Progent can provide companies in Northern California and major cities nationwide with experts to help set up Microsoft Project, combine the product with popular office productivity software such as Outlook and Excel, and supply on-site education. Progent's staff consultants can help your business plan and maintain a secure, robust network and communications foundation to run your Microsoft Project applications. Progent can also help enable corporate project management success by setting up Microsoft Project Server.
Progent’s colocation center support services are intended for companies with hardware located at Internet Data Centers or data center collocation hosting facilities and in need of timely in-person assistance at the co-location facility plus off-site help from Microsoft and Cisco qualified professionals. Progent offers a complete range of Internet Data Centers and data center and colo consulting services including network topology analysis, Windows and Linux server installation and support, tech support for server and telecommunications infrastructure, development and installation of non-stop systems, architecting and implementing layered security structures, firewall configuration and support, configuring load balancing environments, and planning fault tolerant server and storage cluster systems.
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support reports transmitted by every staff member to every client. The practice of documenting and organizing support activity allows more effective service and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
Network monitoring ordinarily involves observing a network’s resource utilization to help uncover throughput bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring tools that run under Linux or UNIX and can be deployed to monitor multi-OS environments where UNIX and Windows operate together. Progent's system integration engineers can show you how to take advantage of both these programs to optimize and repair your network. Progent's Linux support services offer small businesses and developers help with administering and servicing UNIX/Linux and Solaris networks that coexist with Microsoft-based technology.
Microsoft SQL Server 2005 delivers indispensable, standardized tools to computer professionals and information workers, reducing the complexity of creating, integrating, managing, and accessing enterprise information and database applications in environments ranging from handheld devices to enterprise data systems. The sophistication and integration requirements of Microsoft SQL Server 2005 require an IT consultant with real-world expertise and broad knowledge in planning and deploying data-driven, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
