Fast and Affordable Remote Technical Support for Shreveport Computer Systems
Immediate Remote Support for Shreveport SystemsFor businesses located in Shreveport or anywhere in Louisiana, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support experts provide exceptional value because they have the real-world background and are equipped with the advanced technology necessary to resolve most network issues rapidly. Efficient support lowers direct costs because solutions require fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company saves additionally in incidental expenses by minimizing or eliminating network downtime and related costs due to business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive online technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay just for the services that you receive. In contrast to typical remote service firms, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor repairs manage to turn into substantial bills. Progent's skill at handling problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized technologies and proven methodologies which permit the maximum level of effectiveness for remote help and troubleshooting for computer systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to link to your company's network without compromising network security.

Progent's powerful technical support database system keeps thorough documentation of all support that Progent's customers have received. Progent's staff service personnel have the benefit of the history of services rendered to every customer by any engineer. This history of issues and resolutions is organized as a readily accessible proprietary database that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close partnerships with important vendors such as Cisco and Microsoft open up additional massive support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's online consulting experts are able to determine optimal solutions in the least time.

Online technical support services offered by Progent to companies in Shreveport and throughout the state of Louisiana include:

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these special areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Expertise
    Progent's Call Center programs for organizations with environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who lack the budget to build and maintain an in-house Help Desk but who need fast access to an efficient Help Desk with professional phone assistance plus the expertise to escalate complex trouble tickets to high-level engineers.

    Progent's Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or improving your established organization, evaluating or enhancing Help Desk Call Center software products to handle the particular needs of your corporation, or adding temporary phone support personnel to reinforce your in-house Call Center group to handle high-demand scenarios like software transitions, major updates, or installing brand new applications.

    Progent's Call Center team of veteran information technology consultants provides your workers in Shreveport or anywhere in the state of Louisiana immediate contact with a large network service group with substantial experience offering telephone-based support and online diagnostics for IT systems based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center recognition as a solid driver of company productivity, and Progent's policy is to solve and not merely report network problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts staff offers remote professional consulting expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Project, MS Office Word, and MS Office Excel. To learn additional information concerning Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Team.

  • ProSight DPS Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like IPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Shreveport, or anywhere in the state of Louisiana, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your IT maintenance is proactive rather than reactive. By anticipating potential problems before they grow into network outages, remote monitoring can minimize disruptive and costly information system crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Microsoft environments, or networks that incorporate a variety of OS platforms.
How Your Shreveport Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Shreveport or anywhere in the state of Louisiana, Progent's phone-based network support specialists are ready to provide effective and cost-effective system support whenever your company requires it. More than 15 years of providing online tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to solve computer problems rapidly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Shreveport organization works with a local freelance support technician or maintains a full time IT staff that can handle ordinary computer issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to fix unexpected network emergencies or especially complex integration problems.

Details of Progent's Remote Computer Support for Shreveport
Progent's phone support, remote troubleshooting, network security expertise, and network administration services offer businesses in Shreveport or throughout the state of Louisiana the greatest leverage for your IT investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's experts can deliver your organization world class network support while allowing you to eliminate the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

  • Fast Phone Access to Microsoft Certified Professionals
    Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Shreveport and is also ideal for customers in geographic areas of Louisiana that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and continuing training.

  • By the Minute Rates to Reduce Costs
    Progent offers remote support on a per-minute billing plan, so you pay only for the services you use. Progent asks for no minimum charge for online service and asks for no monthly retainer for services delivered during regular business hours. This protects you from paying big bills for quick repairs.

  • Availability of Cisco Network Design Specialists
    As a Certified Partner for Cisco, Progent can provide the services of on-staff specialists with skill in designing, implementing, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure connectivity for wireline and wireless networking.

  • Application Experts Consulting
    Progent's basic support services consist of technology integration, Microsoft Exchange expertise, network security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting support in critical business applications. Help offered by the Application Experts Team covers:
    Dynamics GP/Great Plains Consulting and Programming
    MS Project Training
    Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Office 365 Word Expertise
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Support
    Microsoft SQL 2016 Application Programming and Microsoft SQL Server 2014 Application Programming and Debugging
    Oracle Database Administration and Application Programming
    MySQL Database Administration and Software Development
    Apple Macintosh Help
    Amazon Marketplace Web Service (Amazon MWS) Application Development

    By providing a convenient centralized resource for network generalists and specialists, Progent can tailor timely, affordable, and thorough information technology solutions that meet the unique needs of your company.

  • Sophisticated Online Connectivity Software
    Protected remote connectivity allows Progent's service professionals to observe precisely what your customers see. This makes it possible to find quick fixes to problems that might otherwise require a costly personal visit. Cutting-edge online access tools and expert technicians combine to allow Progent to resolve most IT issues quickly and economically. Progent is a pioneer in online troubleshooting and remote network analysis.

  • Compatibility with Leading VPN Products
    Progent supports secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.

  • Round-the-Clock Support for Maximum Network Availability
    For companies with mission-critical applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum network uptime.

  • Help Desk Services
    Progent's Help Desk Call Center services are designed especially for budget-conscious businesses whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned support software, and understanding of corporate IT enable offices to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world industry background, at the forefront of network service, executing a broad variety of technical projects for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits by the minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be forced to permit simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by each consultant to each customer. The discipline of documenting and organizing service records results in more efficient service and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide 24x7 remote tracking services based on Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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