Fast and Affordable Online Help for Shreveport Computer Systems
Immediate Phone Consulting for Shreveport NetworksFor companies located in Shreveport or anywhere in the state of Louisiana, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.

Progent's remote support engineers provide excellent value because they have the real-world background and have access to the advanced tools required to resolve most information system issues quickly. Efficient support reduces immediate expenses since solutions require minimal chargeable minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization benefits even more with indirect costs by minimizing or eliminating system outages and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is especially valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges by the minute for phone consulting, so you owe only for the services that you actually get. Unlike many remote support companies, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where fast fixes somehow end up as substantial bills. Progent's skill at dealing with technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that ensure the maximum level of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to access your company's environment without breaching corporate security.

Progent's sophisticated customer support database system maintains extensive records for all service that Progent's customers have received. Progent's authorized service personnel have access to the details of assistance provided to each Progent client by every engineer. This database of issues and fixes is stored as a conveniently accessible internal database that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close partnerships with key vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit quick response from manufacturers' in-house support staff with the result that Progent's online consulting experts are able to determine optimal solutions promptly.

Remote technical services offered by Progent to businesses in Shreveport and throughout the state of Louisiana include:

Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important fields of information technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who lack the resources to assemble and manage an in-house Help Desk but who want fast response from a dependable Help Desk with professional telephone support as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or improving your current one, identifying or modifying Help Desk Call Center software products to meet the unique requirements of your corporation, or adding temporary phone support staff to supplement your existing Call Center team to handle high-demand scenarios like software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Call Center team of experienced information technology professionals gives your clients in Shreveport or anywhere in the state of Louisiana immediate contact with a dependable network service resource with extensive background offering telephone-based consulting and remote troubleshooting for computer environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center the reputation as a significant enabler of company success, and Progent's policy is to resolve instead of merely document network problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff provides remote professional engineering expertise and training in special business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Project, MS Office Word, and Excel. To read additional information on Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Network and Server Monitoring Services
    Progent can provide businesses in Shreveport, or anywhere in the state of Louisiana, online computer system monitoring services based on System Center Operations Manager (SCOM), adapted by Progent to suit your environment so your network maintenance is proactive and automated. By anticipating emerging trouble spots before they cause network outages, remote monitoring can ward off disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Windows environments, or environments that incorporate a mix of platforms.
How Your Shreveport Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Mac OS X, or Linux networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Shreveport or throughout the state of Louisiana, Progent's phone-based network support engineers are ready to provide professional and economical IT help the instant your company requires it. More than a decade of delivering remote tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to solve IT problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your Shreveport company works with a local freelance consultant or maintains a full time IT staff that know how to handle the majority of network problems, Progentís Microsoft certified engineers can still provide a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to fix unexpected network emergencies or particularly complex integration projects.

Features of Progent's Online Network Support for Shreveport
Progent's online support, Internet-based troubleshooting, system security expertise, and network management services give businesses in Shreveport or throughout the state of Louisiana unparalleled leverage for your IT investment. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk Call Center support and network administration, Progent's professionals can provide your business enterprise-level IT support while allowing you to avoid the expense and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, breadth of technical expertise, refined remote support software, and understanding of enterprise networking enable offices to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, at the front lines of network service, executing a broad range of IT projects for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical capability, but also a consultant with field-tested methods for using technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help by the minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by every consultant to every client. The practice of documenting and organizing service records allows more efficient service and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

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