Fast Online Support for Shreveport IT Networks
Immediate Remote Consulting for Shreveport SystemsFor organizations in Shreveport or anywhere in Louisiana, Progent provides online support for computer systems based on Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology needed to resolve the majority of network problems rapidly. This reduces immediate costs since service calls use up minimal billable minutes. Online help also avoids the cost of sending an engineer to your office. Your organization benefits additionally with indirect expenses by reducing or avoiding system downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online technical support experience is especially helpful for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to typical remote support firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from scenarios where fast repairs somehow end up as large invoices. Progent's penchant for disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested methodologies that allow the maximum level of effectiveness for online consulting and troubleshooting for IT systems of any size. Progent offers safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to link to your computer system without compromising system security.

Progent's proven service database application stores detailed records of the service that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of assistance provided to every customer by any engineer. This database of problems and fixes is stored as a conveniently exploitable proprietary knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and close partnerships with important vendors including Cisco and Microsoft make available additional massive technical databases and permit priority access to manufacturers' internal engineering staff so Progent's online consulting experts are able to find the most efficient solutions quickly.

Remote support available from Progent to clients in Shreveport and throughout the state of Louisiana include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables customers to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for companies with environments based on Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing support services are designed for organizations who lack the money or time to build and maintain an internal Help Desk but who require fast response from an effective Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a transparent extension of your established Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle complex technical problems, or be ready in hectic circumstances when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your customers in Shreveport or anywhere in the state of Louisiana instant assistance from a reliable network service group with years of experience delivering telephone-based help and remote troubleshooting for networks that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center recognition as a crucial driver of business success, and Progent's target is to fix and not simply track technical issues.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Group offers online and in-depth consulting support and education in specific application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft business applications such as CRM, Project, Microsoft Word, and Microsoft Office Excel. For additional information concerning Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Shreveport, or anywhere in the state of Louisiana, online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so your computer maintenance is proactive and automated. By detecting possible problems before they result in network outages, remote monitoring can minimize inconvenient and costly service failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac environments, Windows environments, or environments powered by multiple OS platforms.
How Your Shreveport Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online assistance with Microsoft, Apple Mac, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Shreveport or anywhere in the state of Louisiana, Progent's phone-based network support engineers can provide professional and cost-effective IT help whenever your business needs it. More than 15 years of offering remote technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Shreveport office relies on a local independent consultant or maintains an in-house organization that know how to handle ordinary network problems, Progentís Microsoft certified consultants can still provide an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the expertise to handle unexpected system emergencies or particularly complicated integration problems.

Details of Progent's Online Network Support for Shreveport
Progent's online help, Internet-based repair, system security consulting, and system administration services give businesses in Shreveport or throughout the state of Louisiana the greatest leverage for your IT investment. Whether you need one-time phone help and remote network repair or ongoing Help Desk Call Center services and network administration, Progent's experts can deliver your company world class IT support while allowing you to avoid the cost and hassle of running a full-service in-house IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of IT knowledge, refined remote support software, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, in the trenches of IT service, executing a wide variety of IT tasks for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class IT capability, but also a consultant with field-tested approaches for using computer knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site help per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no retainer for support services delivered during normal working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be tempted to permit simple problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local support organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports sent by every staff member to every customer. The discipline of documenting and archiving support activity allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.