Immediate Online Technical Support for Shreveport UNIX, Linux, or Solaris NetworksFor small companies located in Shreveport or anywhere in the state of Louisiana, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to handle high-level security design and disaster recovery preparedness.

Progent's remote support services represent exceptional value due to the fact that they have the real-world experience and the advanced technology to solve the majority of information system problems quickly. This reduces direct expenses since solutions require a smaller number of billable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company saves additionally with incidental costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives.

Progent's billing policy for remote help is structured to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced only for the services that you receive. In contrast to many online service firms, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple policy for billing save you from scenarios where speedy. minor solutions somehow turn into large tabs. Progent's penchant for disposing of problems efficiently results in your company saving money.

Progent's Remote Service Technologies
Over the years, Progent has refined an arsenal of customized technologies and field-proven processes that permit the maximum degree of efficiency for remote engineering help and repair for small and midsize business information networks. Progent offers safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to access your company's computer system remotely without compromising network security.

Progent's highly evolved customer support reporting application keeps detailed histories for all service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of support provided to every client by any Progent consultant. This database of issues and fixes is structured as a readily retrievable internal knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close partnerships with important technology companies such as Cisco and Microsoft make available additional vast technical support databases and permit priority response from manufacturers' in-house product engineers so Progent's online service specialists are able to find optimal solutions quickly.

Get Online UNIX/Linux, Solaris, or Apple Mac OS X Computer Support from Progent
To get started with Progent's phone support in Shreveport or anywhere in Louisiana or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, go to Immediate Urgent Support.

Phone-based Technical Support Services Offered Progent
Progent's remote technical support professionals have certified skills in an extensive set of products and technologies. This broad scope of capability enables Progent's consultants to handle virtually any crisis that may take place in a small or midsize company network. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.

To provide assistance to clients with multi-platform networks, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP experts, and ISSAP consultants.

Online services Offered by Progent to customers in Shreveport and anywhere in the state of Louisiana include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based support services cover a broad spectrum of computer technology such as system architecture, email solutions, network and process security, UNIX and Windows integration, VMware products for server consolidation and simplified administration, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's team-based methodology for solving network issues enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can offer emergency online help for diagnosing problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Shreveport, LouisianaThe Cisco CCIE credential is the premier accreditation for networking engineers, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs know how to resolve the most stubborn challenges occurring in network infrastructure design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or locating software patches. CCIEs provide exceptional cost-effectiveness because their deep experience enables them to fix even the most complex problems quickly. In many instances, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting firms make CCIEs accessible to support small and mid-size companies. Progent offers quick phone access to a Cisco CCIE so your company can receive urgent support for serious network problems that are impacting business productivity but are beyond the comfort zone of your local IT support providers. Progent's CCIE consultants can connect to your computer system by means of advanced remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and repair. Progent's CCIEs can provide expertise in the entire range of Cisco's popular selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

  • Certified Windows Support
    Microsoft Windows Expertise for Shreveport, LouisianaProgent's Microsoft-certified remote service experts can deliver computer system repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your company the assistance of consulting professionals who can help you with a broad range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2016 migration, Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint Server application development, Microsoft Skype for Business Server migration support, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a full range of remote desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Qualified System Security Professionals
    CISSP Qualified System Security Experts for Shreveport, LouisianaProgent's certified CISSP and ISSAP network security engineers offer a range of system protection solutions to improve the protection of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or help your business to clean up rapidly following a serious penetration. Security support services available from Progent include: thorough security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recuperation from malicious assaults; configuring firewalls; establishing secure techniques for off-site and mobile access; defending your messaging system against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help organizations of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize physical IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract projects that small companies frequently need. Billing rates for ongoing consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology enables clients to execute major projects economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Services
    Progent's Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for small organizations who lack the budget to build and maintain an in-house Call Center but who need quick access to a reliable Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for larger companies and operates as a transparent addition to your established Help Desk resources. Progent's Virtual Call Center can act as an escalation alternative to handle the toughest computer system issues, or be available in hectic situations when your other support engineers are swamped.

    Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or revamping your existing organization, evaluating or customizing Call Center software products to address the unique needs of your company, or adding temporary phone support staff to reinforce your in-house Help Desk team to handle demanding events like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk staff of experienced information technology experts gives your clients in Shreveport or anywhere in the state of Louisiana rapid contact with a dependable support resource with extensive experience providing telephone-based help and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center perception as a solid enabler of company success, and Progent's aim is to resolve rather than simply annotate IT problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply online and in-depth engineering support and education in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, Project, MS Office Word, and Office Excel. To learn additional information concerning Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can promote the artistic elements of Apple Mac environments by offering phone-based consulting services and training in imaging, audio, and video. Progent's support professionals offer assistance in a range of Macintosh applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio/video or putting together an audio/video production studio.

    Online Network and Server Monitoring Support
    Progent offers businesses in Shreveport, or anywhere in the state of Louisiana, remote network and server monitoring support based on MS Operations Manager IT infrastructure monitoring, customized by Progent for your environment so that your IT support is proactive rather than reactive. By anticipating possible trouble spots before they evolve into downtime, proactive monitoring can head off stressful and costly information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft networks, or systems that support a mix of platforms.

How Your Shreveport Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Solaris, or Apple Mac computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.

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