Fast Remote Support for Shreveport UNIX or Linux SystemsFor small and midsize businesses in Shreveport or anywhere in the state of Louisiana, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery preparedness.

Progent's remote support services offer excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to solve most network problems rapidly. Efficient support reduces direct expenses because solutions accumulate a smaller number of billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more in indirect costs by reducing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged just for the services that you actually get. Unlike many remote service companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing prevent situations where fast repairs manage to end up as substantial invoices. Progent's penchant for dealing with technical issues efficiently results in your business saving cash.

Progent's Remote Support Tools
Over time, Progent has fine tuned a set of optimized tools and proven processes that permit the maximum degree of effectiveness for remote technical support and repair for small and midsize business IT networks. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to connect to your company's computer system remotely without violating corporate security.

Progent's sophisticated customer support database application keeps detailed documentation describing all support that Progent's clients have received. Progent's authorized engineers have access to the specifics of support delivered to every customer by every engineer. This archive of problems and fixes is structured as a quickly accessible support knowledge base that permits Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft make available other massive support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's online service experts are able to determine the most efficient solutions in the least time.

Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Shreveport or anywhere in Louisiana or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's online technical support engineers possess credentials in an extensive array of technologies. This broad scope of technical skills permits Progent's consultants to manage almost any crisis that may occur in a small or midsize business information system. Credentials held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support companies with multi-operating system environments, Progent also offers the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional experts, and ISSAP engineers.

Remote support provided by Progent to clients in Shreveport and throughout the state of Louisiana include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad range of computer technology such as network infrastructure, messaging systems, system and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and transitioning from legacy applications to the latest Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX/Linux consultants can offer urgent phone-based assistance for diagnosing problems within UNIX/Linux systems powered by popular variants of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Infrastructure Consultants for Shreveport, LouisianaThe Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure consultants, and certifies a consultant's technical skills at the expert level. Cisco CCIEs can deal with the most intractable problems occurring in network infrastructure planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program patches. CCIEs are an exceptional cost-effectiveness because their deep experience permits them to resolve the most intractable problems quickly. In typical instances, less qualified engineers can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes. Few consulting providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so your company can get timely help for severe network infrastructure issues that are hurting worker productivity but are outside the scope of your ordinary network support providers. Progent's Cisco CCIE engineers can interface to your environment via state-of-the-art remote troubleshooting technology to perform fast, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's market leading selection of connectivity devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network technology.

  • Authorized MS Windows Experts
    Microsoft Windows Support for Shreveport, LouisianaProgent's Microsoft-qualified online service professionals can provide computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help your company with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 migration, Exchange 2013 consulting, Exchange 2010 management, SharePoint Server 2013 application development, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a wide array of remote desktop consulting and support services including Windows 7 migration help, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Specialists
    CISSP Certified System Security Consultants for Shreveport, LouisianaProgent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services to improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or help your business to recuperate rapidly following a serious penetration. Security solutions offered by Progent cover thorough security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious attacks; configuring firewalls; designing secure mechanisms for remote and mobile connectivity; defending your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support services to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract projects that small companies frequently request. Billing rates for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables clients to complete critical projects economically and on schedule. Progent's special online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center support alternatives for small and midsize companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small companies who don't have the resources to assemble and manage an in-house Call Center but who need quick access to a reliable Help Desk with proficient telephone support plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is designed for larger businesses and operates as a seamless extension of your current Helpdesk team. Progent's Virtual Help Desk can act as an escalation resource to handle complex computer system problems, or be available in overflow situations when your regular resources are too busy.

    Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Call Center or enhancing your current organization, identifying or enhancing Help Desk application software to meet the special needs of your business, or adding temporary online staff to supplement your existing Call Center resources to deal with demanding scenarios such as software migrations, major upgrades, or installing brand new business software.

    Progent's Call Center staff of veteran network consultants gives your clients in Shreveport or anywhere in the state of Louisiana rapid contact with an efficient technical support group with substantial experience providing phone support and remote repair service for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a major enabler of business performance, and Progent's aim is to fix instead of simply report network problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Team can supply phone-based and in-depth consulting expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft Office Excel. To learn more information on Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Mac experts can nurture the artistic components of Macintosh environments by providing phone-based consulting support and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects such as scanning or digitizing audio/video or setting up an audio/video production lab.

    Online Network and Server Monitoring Services
    Progent offers companies in Shreveport, or anywhere in the state of Louisiana, online network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so your network support is proactive rather than reactive. By spotting potential problems before they grow into downtime, system monitoring can avoid disruptive and expensive service crises. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks that support multiple platforms.

How Your Shreveport Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.

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