UNIX, Linux, Sun Solaris, Mac OS X Remote Technical Support for Shreveport Small Office Networks
For small and midsize companies located in Shreveport or anywhere in the state of Louisiana, Progent provides round-the-clock online help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in every state in the United States. Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical background and the advanced technology to resolve most information system problems rapidly. This reduces direct costs since service calls take up fewer chargeable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization benefits additionally in incidental expenses by reducing or avoiding network outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe exclusively for the services that you receive. In contrast to typical remote support organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent scenarios where fast solutions somehow end up as big invoices. Progent's penchant for disposing of problems quickly translates into your business saving money.
Progent's Online Support Tools
Over the years, Progent has fine tuned a collection of customized technologies and field-proven processes that promote the highest level of effectiveness for remote consulting and troubleshooting for small and midsize company IT networks. Progent provides protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Netscreen and Watchguard. Secure VPN technology permits the staff of Progent's remote service group to interface to your computer system remotely without violating network security.
Progent's powerful service database system stores extensive records describing all service that Progent's customers have received. Progent's team consultants have access to the specifics of all help delivered to every customer by any Progent consultant. This history of problems and responses is organized as a conveniently accessible proprietary database that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and formal partnerships with major technology companies including Cisco Systems and Microsoft make available other vast support knowledge bases as well as to vendors' internal product engineers so that Progent's online consulting experts can come up with the best solutions promptly.
Initiate Online UNIX, Linux, Solaris, or Mac OS X Network Support. Assistance from Progent
To initiate Progent's phone services in Shreveport or anywhere in Louisiana or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have a critical requirement for network support, visit Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's online technical support professionals have certified skills in a comprehensive set of disciplines. This wide range of IT skills enables Progent's engineers to tackle almost any crisis that may crop up in a small or midsize business information system. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to companies with mixed-platform networks, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services provided by Progent to clients in Shreveport and anywhere in the state of Louisiana include:
UNIX/Linux, Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services cover a wide range of information technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified management, and migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for solving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help analyzing anomalies affecting UNIX/Linux networks based on leading versions of UNIX such as:
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving The Cisco CCIE credential is the premier accreditation for networking professionals, and validates an individual's network technology knowledge at the master level. CCIEs can handle even the most complex challenges occurring in network design, installation, maintenance, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional value because their depth of experience enables them to fix the most difficult problems quickly. In common instances, less seasoned consultants can wrestle for many hours or days with identical problems that a CCIE can resolve in a few minutes.
Few consulting providers make CCIEs accessible to support small and mid-size companies. Progent offers fast telephone contact with a Cisco CCIE so you can receive urgent assistance for serious network issues that are lowering worker efficiency but are not within the comfort zone of your regular IT service providers. Progent's Cisco-qualified CCIE consultants can communicate with your computer system by means of the latest remote troubleshooting tools to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Expertise Progent's Microsoft-certified online support experts can deliver network problem solving and consulting support for all Microsoft server and office productivity technology. Progent is a Microsoft Gold Certified Partner consulting firm and can provide your company the expertise of support professionals who can assist to deploy, support and manage the extensive family of MS Servers such as MS Windows 2003 Server, Microsoft SQL Server 2005, ISA Server 2006, Biztalk Server, Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, SharePoint Services, Microsoft Project Server, and Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Qualified Network Security Specialists Progent's accredited CISM and CISSP network security consultants offer a variety of security solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to recover quicky following a damaging breach. Security solutions available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious assaults; setting up firewalls; building safe techniques for off-site and mobile access; defending your messaging infrastructure against spam and DHA attacks; and establishing round-the-clock network monitoring.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small companies often need. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives economically and on time. Progent's special online consulting services include:
Call Center Support
Progent's Help Desk Call Center support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for small businesses who don't have the budget to assemble and manage an in-house Help Desk but who require quick access to an effective Help Desk Call Center with professional phone assistance plus the ability to escalate complex trouble tickets to high-level consultants.
Progent’s Virtual Help Desk is intended for bigger companies and serves as a transparent reinforcement of your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to resolve the most difficult computer system issues, or be available in overflow circumstances when your regular service providers are too busy.
Progent's Help Desk consulting expertise can guide you in establishing an effective new Help Desk or enhancing your existing one, selecting or enhancing Help Desk Call Center software products to handle the particular needs of your corporation, or providing occasional phone support personnel to work with your in-house Help Desk Call Center team during unusually busy scenarios like software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of veteran network consultants offers your clients in Shreveport or anywhere in the state of Louisiana rapid assistance from a reliable technical support group with years of background offering telephone-based consulting and remote repair service for networks powered by UNIX/Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft technology. Progent's charter is to give the Call Center recognition as a solid enabler of company success, and Progent's goal is to solve instead of just track IT issues.
Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online and in-depth consulting support and training in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Word, and MS Office Excel. To read additional information about Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the imaginative facets of Mac computing by providing remote consulting services and education in imaging, sound, and video. Progent's support professionals offer assistance in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Shreveport, or anywhere in the state of Louisiana, online network monitoring support powered by MS Operations Manage (MOM), adapted by Progent to accommodate your business so that your network maintenance is proactive and automated. By uncovering possible problems before they cause full-scale emergencies, system monitoring can ward off stressful and expensive service breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or networks that incorporate multiple OS platforms.
How Your Shreveport Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Apple Mac environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or e-mail information@progent.com.
Progent's Sun Solaris platform consulting services provide small businesses and developers support for managing and maintaining Sun Solaris environments that coexist with Microsoft-based technology. Progent can give your business contact with Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of expertise provides you with an easy one-stop consulting firm to show you how to build and manage a secure and robust cross-platform connectivity and communications solution that supports Sun Solaris and Microsoft coexistence by combining Windows with popular versions of UNIX including Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives including RedHat, SUSE Linux, Mandriva Linux, Debian-GNU, and Slackware.
Progent's Mac and Microsoft Windows service specialists can show you how to combine Mac and Windows systems into cohesive networks with full sharing and collaboration functionality. Enabling efficient co-existence among a mix of servers and workstations powered by Mac OS X and Windows requires extensive knowledge of and background with Apple Macintosh and Windows products. Progent's qualifications in Microsoft and Apple consulting makes it possible to offer world class assistance to businesses that rely on these technologies to keep their competitive advantage.
Progent's certified Internet Security and Acceleration Server consultants have broad experience creating corporate security solutions for information systems with multiple locations, remote workers, and mission-critical web-based applications. A Progent ISA Server consultant can help your small business plan and deploy an installation of ISA Server 2004 that supports your information security needs without restricting your network.
Progent’s Microsoft certified experts offer small and midsize businesses expert consulting services for System Center Operations Manager 2007 and MOM 2005. Operations Manager 2007 and 2005 offer open and scalable high-end operational management by providing detailed event management, 24x7 monitoring and alerts, recording and trend analysis, and network and application-specific heuristics and routines to increase the control of Windows Server System networks. Through built-in application profiles, Microsoft Operations Manager 2007 and 2005 help you identify your system reliability issues before they grow into disasters, improve the efficiency of your network operations via actionable best practices, and support your network operations and senior administrative staff through sharing key service level and performance data. Progent’s System Center Operations Manager consulting experts have broad hands-on familiarity with Microsoft Operations Manager 2007 and 2005 and can help your business deploy and customize MOM in order to maximize the availability and productivity of your IT system.
Progent's compensation model is based on contribution, so just like being an independent consultant, your income is entirely driven by your generated revenue. Some Progent support staff stress quality of life and choose to consult at an easy pace, using our flexible calendar to follow personal enthusiasms like hiking, car racing, skiing, surfing, vacations, or sharing free time with family and acquaintances. Others use the opportunity to make major dollars through hard effort and extended days. Progent completely encourages either end of the spectrum and everything in the middle.
Progent's Solaris family support services offer small businesses and developers assistance with administering and supporting Solaris systems that operate with Microsoft-powered technology. Progent offers your business access to Solaris experts, consulting professionals qualified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide array of experience provides you with an easy one-stop consulting firm to help you build and maintain a secure and reliable cross-platform network and communications environment that supports Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with major variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux derivatives such as RedHat Linux, SUSE Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progent’s Technical Response Center provides national remote assistance for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-qualified service experts provide telephone support and online secure computer connection to isolate and resolve technical problems rapidly and affordably. The breadth of IT experience represented by Progent's team of country-wide service professionals makes it possible to escalate even the toughest network issues to competent experts as required.
Broadwing Communications is the first telecom company to deploy an all-optically switched network offering minimum latency and maximum performance. Broadwing Communications provides a wide range of data services such as Broadwing T1, Point-to-Point T1, T3, DSL, ISDN PRI, and Asynchronous Transfer Mode. Broadwing also provides VoIP service plus switched and dedicated voice long distance. Progent has an agent relationship with Broadwing Communications and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to incorporate Broadwing carrier services to create an enterprise-class, cohesive communications infrastructure on a down-to-earth budget.
SQL Server 2005 offers powerful, standardized tools to IT experts and information workers, reducing the difficulty of designing, deploying, managing, and accessing company information and analytical applications in environments ranging from handheld devices to corporate information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and wide knowledge in planning and building data-driven, comprehensive business technology applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
Progent's Microsoft-certified consultants have over a decade of experience providing e-mail, digital messaging, and email and telephony combination solutions for small companies and big enterprises. Progent offers affordable Exchange 2003 Server support to strengthen email and virus protection, design high availability email environments, and implement off-site and mobile email access. Progent’s Exchange support services can assist you in planning and carrying out a move from an outdated SMPT server or unsupported Microsoft Email package such as Exchange 5.5 to Microsoft Exchange 2003 Server. Progent offers XP and Vista desktop Microsoft Mail consulting for Exchange and Outlook and can show you how to configure Microsoft Outlook 2003 and Microsoft Outlook XP. For email virus protection and spam blocking, Progent supports Postini's security services as well as Trend Micro's security products. Progent is a certified Postini aggregator. As a Postini reseller, Progent can help small businesses take advantage of Postini’s enterprise-class spam blocking solution.
Progent's Linux consulting experts offer small businesses and software developers help with managing and maintaining Linux computers that run with Microsoft-based technology. Progent offers your business access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of experience provides you with an easy one-stop source to show you how to create and manage a protected and robust cross-platform network and communications environment that supports Linux and Microsoft coexistence by integrating MS Windows with major Linux derivatives including RedHat, SUSE Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
For small and midsize companies located in Shreveport or anywhere in the state of Louisiana, Progent provides round-the-clock online help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in every state in the United States. Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and troubleshooting issues.
The Cisco CCIE credential is the premier accreditation for networking professionals, and validates an individual's network technology knowledge at the master level. CCIEs can handle even the most complex challenges occurring in network design, installation, maintenance, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional value because their depth of experience enables them to fix the most difficult problems quickly. In common instances, less seasoned consultants can wrestle for many hours or days with identical problems that a CCIE can resolve in a few minutes.
Progent's Microsoft-certified online support experts can deliver network problem solving and consulting support for all Microsoft server and office productivity technology. Progent is a 
Progent's accredited CISM and CISSP network security consultants offer a variety of security solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to recover quicky following a damaging breach. Security solutions available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious assaults; setting up firewalls; building safe techniques for off-site and mobile access; defending your messaging infrastructure against spam and DHA attacks; and establishing round-the-clock network monitoring.
