Urgent Phone Consulting for Shreveport UNIX, Linux, or Sun Solaris SystemsFor small businesses located in Shreveport or anywhere in Louisiana, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.

Progent's online support engineers represent exceptional value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses because service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in incidental expenses by minimizing or avoiding system outages and associated costs resulting from business discontinuity, upset clients, idle employees, and de-focused executives.

Progent's pricing policy for remote support is structured to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you are invoiced only for the services that you actually get. In contrast to typical online service companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate situations where speedy. minor repairs somehow turn into big bills. Progent's skill at handling problems quickly translates into your business conserving cash.

Progent's Online Support Tools
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven methodologies which promote the maximum level of efficiency for remote help and troubleshooting for small and midsize business computer systems. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the staff of Progent's remote service group to access your environment remotely without breaching system security.

Progent's sophisticated technical support reporting application keeps extensive histories of all service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support delivered to each customer by any engineer. This database of anomalies and fixes is stored as a readily exploitable support knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft permit access to other extensive support databases and permit fast response from manufacturers' in-house product engineers so Progent's remote consulting experts are able to find the best resolutions promptly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Shreveport or anywhere in Louisiana or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's online network support experts offer advanced credentials in an extensive set of disciplines. This broad range of capability enables Progent's consultants to handle practically any problem likely to crop up in a small or midsize business information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.

To provide assistance to customers with multi-OS networks, Progent also offers the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP engineers.

Phone-based technical support services available from Progent to companies in Shreveport and anywhere in the state of Louisiana include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of computer technology including system architecture, email solutions, network and operational security, UNIX and Windows coexistence, VMware products for server hardware consolidation and easy management, and transitioning from older systems to current Windows or Linux environments. Progent's group-oriented approach to resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can provide emergency online assistance for troubleshooting anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Shreveport, LouisianaThe Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and certifies a consultant's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most stubborn issues occurring in network infrastructure planning, installation, administration, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying program patches. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise allows them to resolve even the most complex problems rapidly. In typical cases, less seasoned service providers can struggle for hours or even days with identical tasks that a CCIE can fix in a few minutes. Few service organizations make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent can provide fast telephone access to a Cisco CCIE so your company can get immediate support for complex network infrastructure issues that are impacting worker productivity but are beyond the experience of your regular computer maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of the latest on-line troubleshooting tools to perform fast, secure, and economical diagnosis and repair. Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Certified Microsoft Windows Expertise
    Windows Expertise for Shreveport, LouisianaProgent's Microsoft-qualified online service professionals can deliver computer repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help you with a broad variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint 2013 design, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a broad range of remote desktop support including Windows 7 integration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Professionals
    CISSP Qualified Network Security Consultants for Shreveport, LouisianaProgent's qualified CISSP and ISSAP security engineers can provide a range of security services to strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or help you to recuperate quickly after a serious breach. Security services available from Progent include: in depth network security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; integrating firewalls; building secure architectures for off-site and mobile connectivity; defending your messaging system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting support to help companies of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize on-premises resources along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects that small businesses often request. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:
  • Call Center Services
    Progent's Help Desk Call Center support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are ideal for small organizations who don't have the resources to assemble and manage an internal Help Desk Call Center but who require fast response from a reliable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a seamless supplement to your established Help Desk organization. Progent's Virtual Call Center can serve as an escalation resource for the toughest computer system challenges, or be available in those instances when your regular support engineers are overwhelmed.

    Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or improving your existing one, evaluating or customizing Help Desk Call Center application software to address the special needs of your company, or providing occasional phone support staff to work with your in-house Help Desk team to deal with high-demand events such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned information technology consultants provides your computer users in Shreveport or anywhere in the state of Louisiana immediate contact with a dependable network service group with substantial experience offering phone support and remote repair service for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a major driver of business performance, and Progent's aim is to fix and not just report technical problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Group offers online professional engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Office Excel. To find out more concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can support the artistic facets of Mac computing by delivering remote consulting services and training in graphics, audio, and video. Progent's support professionals can provide help in a variety of Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio or video or building an audio/video production lab.

    Online Network and Server Monitoring Services
    Progent offers companies in Shreveport, or anywhere in the state of Louisiana, remote network and server monitoring services centered around MS Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so that your network support is proactive and automated. By detecting looming trouble spots before they expand into full-scale emergencies, automated monitoring can head off inconvenient and expensive service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by a combination of platforms.

How Your Shreveport Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.

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