Fast Online Technical Support for Shreveport UNIX, Linux, or Sun Solaris NetworksFor small businesses in Shreveport or anywhere in the state of Louisiana, Progent offers technical support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISSP-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.

Progent's online technical support services offer exceptional leverage because they are equipped with the practical experience and the advanced tools to resolve the majority of network problems quickly. Efficient support lowers direct costs because service calls require fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization benefits even more in indirect costs by reducing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.

Progent's billing policy for online support is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone assistance, so you are billed just for the services that you actually get. In contrast to many online support organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and clean model for billing save you from situations where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at handling problems quickly translates into your business spending less cash.

Progent's Remote Technical Support Tools
Over time, Progent has fine tuned a collection of optimized technologies and proven methodologies that ensure the highest level of efficiency for online consulting and repair for small and midsize company computer systems. Progent offers secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access allows the experts of Progent's online support team to interface to your system remotely without compromising corporate security.

Progent's advanced customer support database system maintains extensive histories describing the support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of services rendered to each Progent customer by any engineer. This history of issues and resolutions is structured as a quickly retrievable support database that permits Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced certifications and formal relationships with key technology companies such as Cisco and Microsoft permit access to other vast technical databases and allow priority access to vendors' in-house support staff so Progent's online service specialists can come up with the most efficient solutions promptly.

Get Online UNIX, Linux, Solaris, or Mac OS X Network Help from Progent
To get started with Progent's remote services in Shreveport or anywhere in Louisiana or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.

Phone-based Technical Services Offered Progent
Progent's online technical service engineers have advanced credentials in a comprehensive array of disciplines. This wide range of IT skills enables Progent's consultants to handle virtually any emergency that may take place in a small company network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to companies with multi-OS networks, Progent also provides access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers.

Online services provided by Progent to customers in Shreveport and throughout the state of Louisiana include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X remote consulting services cover a broad spectrum of information technology such as system infrastructure, messaging systems, network and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and simplified administration, and migration from legacy systems to the latest MS Windows or Linux solutions. Progent's team-based approach to solving network problems enables quick escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can provide urgent remote help for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:

    Major Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Shreveport, LouisianaThe Cisco Certified Internetwork Expert credential is the top accreditation for network professionals, and indicates an individual's networking knowledge at the expert level. Cisco qualified CCIEs can deal with the most complex problems occurring in network infrastructure design, integration, management, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying program patches. CCIEs are an excellent value since their deep experience enables them to resolve the most difficult problems rapidly. In many instances, less experienced service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes. Few service firms make CCIEs accessible to support small and medium sized companies. Progent offers fast telephone access to a Cisco-qualified CCIE so you can receive urgent help for complex network infrastructure issues that are crippling business productivity but are outside the scope of your local IT maintenance personnel. Progent's Cisco CCIE support experts can tie into your network by means of advanced remote support tools in order to provide quick, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN solutions.

  • Certified MS Windows Support
    Microsoft Windows Expertise for Shreveport, LouisianaProgent's Microsoft-qualified remote service professionals can provide computer system problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your company the expertise of consulting engineers who can assist you with a wide range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, SharePoint Server 2013 application development, Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition can deliver a full range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Certified System Security Professionals
    CISSP Qualified System Security Experts for Shreveport, LouisianaProgent's accredited CISSP and ISSAP network security consultants offer a range of system protection services to improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your business to recover rapidly after a damaging penetration. Security services offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious assaults; integrating firewalls; designing safe techniques for remote and mobile communication; protecting your messaging infrastructure from spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support to help businesses of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects that small businesses frequently need. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables clients to execute major initiatives economically and on time. Progent's special online consulting services include:
  • Call Center Support
    Progent's Help Desk Call Center support alternatives for small companies with networks based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are well suited for small companies who don't have the resources to create an in-house Help Desk Call Center but who want quick response from a dependable Call Center with proficient telephone support as well as the in-depth expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless addition to your current Help Desk staff. Progent's Virtual Help Desk can operate as an escalation alternative to handle complex technical issues, or be available in overflow instances when your regular support engineers are swamped.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk or enhancing your current organization, selecting or enhancing Help Desk Call Center application software to meet the special demands of your business, or providing occasional online staff to supplement your in-house Help Desk Call Center group during unusually busy scenarios like software transitions, mass updates, or installing new applications.

    Progent's Help Desk staff of experienced information technology experts gives your clients in Shreveport or anywhere in the state of Louisiana immediate access to a large support resource with extensive background offering telephone-based support and online repair service for networks powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center the reputation as a major contributor to business efficiency, and Progent's aim is to solve rather than merely track IT problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff offers phone-based advanced consulting expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for Microsoft applications such as CRM, MS Office Project, Office Word, and Excel. For additional information on Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Apple Mac experts can support the artistic elements of Macintosh computing by delivering phone-based help support and education in graphics, audio, and video. Progent's consultants offer help in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures such as capturing or digitizing audio or video or building an audio/video production studio.

    Remote Network Monitoring Support
    Progent can provide companies in Shreveport, or anywhere in the state of Louisiana, remote network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your IT maintenance is proactive rather than reactive. By detecting emerging trouble spots before they cause full-scale emergencies, remote monitoring can head off inconvenient and costly network failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Microsoft networks, or networks based on a variety of platforms.

How Your Shreveport Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote help with UNIX/Linux, Solaris, or Mac OS X environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.

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