Urgent Remote Technical Support for Shreveport UNIX, Linux, or Sun Solaris NetworksFor small businesses located in Shreveport or anywhere in the state of Louisiana, Progent offers support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security design and disaster recovery planning.

Progent's remote technical support engineers represent exceptional leverage because they are equipped with the real-world background and the sophisticated tools to resolve most network issues quickly. Efficient support reduces direct expenses since solutions take up a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company saves additionally with indirect costs by minimizing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the services that you actually get. In contrast to many online service organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from scenarios where quick fixes somehow end up as substantial bills. Progent's penchant for dealing with technical issues quickly translates into your company saving cash.

Progent's Online Support Tools
Over time, Progent has fine tuned a collection of customized tools and field-tested methodologies that allow the highest level of efficiency for online engineering help and repair for small and midsize business information systems. Progent provides secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to connect to your network remotely without compromising system security.

Progent's sophisticated service database system keeps thorough documentation describing all support that Progent's customers have been provided. Progent's team service personnel have access to the records of assistance provided to every Progent client by any engineer. This archive of trouble tickets and responses is stored as an easily accessible support database that permits Progent's online support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and working relationships with important technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and allow priority access to manufacturers' in-house product engineers so Progent's remote service experts can come up with the most efficient resolutions in the least time.

Start Receiving Remote UNIX, Linux, Solaris, or Mac OS X Technical Assistance from Progent
To get started with Progent's remote support in Shreveport or anywhere in Louisiana or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.

Online Technical Services Available from Progent
Progent's remote technical support professionals offer advanced credentials in an extensive set of technologies. This broad scope of capability allows Progent's consultants to manage almost any problem likely to occur in a small or midsize business information system. Credentials awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To help customers with mixed-OS networks, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical support services Offered by Progent to small businesses in Shreveport and throughout the state of Louisiana include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote support services address a broad spectrum of computer technology including system infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from older applications to the latest MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can offer urgent remote help for diagnosing problems affecting UNIX/Linux systems based on leading versions of UNIX such as:

    Major Linux versions for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Engineers for Shreveport, LouisianaThe Cisco Certified Internetwork Expert credential is the premier recognition for networking consultants, and certifies a person's technical skills at the expert level. Cisco qualified CCIEs can deal with the most difficult problems surrounding network planning, integration, management, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management utilities and developing workarounds or locating program updates. CCIEs offer excellent cost-effectiveness since their broad expertise enables them to resolve the most intractable problems rapidly. In common cases, less seasoned service providers can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Few consulting firms make CCIEs accessible to support small and medium sized businesses. Progent offers quick phone access to a Cisco CCIE so you can receive urgent support for severe network issues that are impacting worker efficiency but are not within the experience of your local IT maintenance group or consultant. Progent's CCIE engineers can tie into your network by means of state-of-the-art on-line troubleshooting technology to provide efficient, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Certified Microsoft Windows Support
    Microsoft Windows Expertise for Shreveport, LouisianaProgent's Microsoft-certified remote service engineers can deliver network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of support engineers who can assist you with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server design, Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a full array of remote PC desktop support services including Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified Network Security Experts
    CISSP Qualified Network Security Engineers for Shreveport, LouisianaProgent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your company to clean up quickly following a serious breach. Security support services offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; building secure architectures for remote and mobile connectivity; defending your messaging infrastructure from spam and DHA attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote support services to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract projects that small companies often request. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's special online engineering services include:
  • Help Desk Services
    Progent's Help Desk Call Center service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for small companies who lack the resources to create an in-house Help Desk Call Center but who require fast response from an efficient Call Center with professional phone support plus the in-depth expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent addition to your current Helpdesk team. Progent's Virtual Call Center can operate as an escalation resource to resolve the most difficult technical challenges, or be ready in those instances when your other resources are swamped.

    Progent's Call Center consulting support can aid you in creating an effective new Help Desk Call Center or revamping your existing organization, selecting or enhancing Call Center software products to handle the unique requirements of your business, or adding temporary online staff to work with your existing Help Desk resources during demanding situations like software transitions, major updates, or installing new business software.

    Progent's Help Desk staff of experienced information technology experts gives your clients in Shreveport or anywhere in the state of Louisiana fast contact with a dependable technical support group with years of experience providing phone consulting and remote troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center perception as a significant contributor to company success, and Progent's aim is to solve instead of just track network problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply remote professional consulting support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office Word, and Excel. To find out additional information on Progent's consulting, customization, and training services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can promote the artistic components of Macintosh computing by providing phone-based consulting support and training in graphics, sound, and video. Progent's consultants can provide assistance in a variety of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video production lab.

    Online Network and Server Monitoring Services
    Progent offers companies in Shreveport, or anywhere in the state of Louisiana, remote computer system monitoring support based on MS Operations Manager network monitoring and reporting, adapted by Progent to fit your business so that your IT support is proactive rather than reactive. By anticipating emerging issues before they evolve into full-scale emergencies, system monitoring can head off disruptive and costly network breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft environments, or systems that support a variety of OS platforms.

How Your Shreveport Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Apple Mac computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.

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