Immediate Online Technical Support for Shreveport IT Networks
Fast Remote Consulting for Shreveport SystemsFor companies located in Shreveport or anywhere in the state of Louisiana, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex networking issues, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support experts provide excellent value because they have the practical background and have access to the sophisticated technology necessary to resolve most network problems quickly. Efficient support lowers immediate expenses since service calls require minimal chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization saves even more in incidental costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive online consulting know-how is especially valuable for businesses that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. Unlike many remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing save you from situations where speedy. minor fixes manage to end up as major invoices. Progent's penchant for handling problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of customized technologies and field-tested methodologies which ensure the maximum level of efficiency for online help and repair for information systems of any size. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to interface to your company's network remotely without breaching corporate security.

Progent's powerful customer support reporting system keeps detailed histories for the service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of assistance rendered to each Progent client by every consultant. This database of anomalies and resolutions is organized as a quickly exploitable proprietary database that allows Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft open up additional extensive support databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists are able to determine the best resolutions promptly.

Remote support services provided by Progent to businesses in Shreveport and throughout the state of Louisiana include:

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important fields of information technology enables customers to execute major projects economically and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who lack the resources to create an internal Help Desk Call Center but who want quick access to a dependable Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a transparent reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle complex computer system issues, or be ready in overflow circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk team of veteran information technology experts gives your workers in Shreveport or anywhere in the state of Louisiana immediate assistance from an efficient support resource with extensive background offering telephone-based consulting and remote troubleshooting for networks based on Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of company productivity, and Progent's aim is to fix rather than merely annotate technical issues.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Team provides phone-based and in-depth consulting support and education in specific business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Word, and MS Excel. To find out more information about Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard Spam Filtering, Virus Defense, Content Filtering and Data Loss Protection.

  • ProSight Active Security Monitoring Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as IPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS managed backup and recovery.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Shreveport, or anywhere in the state of Louisiana, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so your IT maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they result in crashes, system monitoring can avoid disruptive and expensive service crises. Progent can also utilize system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft environments, or systems that support a combination of platforms.
How Your Shreveport Company Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based support with Microsoft, Apple Mac, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Shreveport or anywhere in the state of Louisiana, Progent's phone-based computer support engineers are ready to provide professional and affordable system help the instant your business requires it. More than a decade of providing remote repair services has led to Microsoft Gold status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Shreveport company has a regular freelance support technician or employs a full time organization that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to deal with unexpected system emergencies or particularly tough integration projects.

Details of Progent's Online Computer Support for Shreveport
Progent's phone help, remote troubleshooting, network security consulting, and network administration services give businesses in Shreveport or throughout the state of Louisiana unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network management, Progent's professionals can provide your office enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, breadth of IT background, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Full Family of Server Platforms
    Progent can provide world-class support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 integration, Windows 2003 Server maintenance, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits per minute. As a result, you owe only for received support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small support organizations who provide scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by each consultant to each client. The discipline of detailing and organizing support activity results in more effective service and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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