Immediate Online Technical Support for Shreveport IT Networks
Fast Remote Consulting for Shreveport SystemsFor companies located in Shreveport or anywhere in the state of Louisiana, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex networking issues, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support experts provide excellent value because they have the practical background and have access to the sophisticated technology necessary to resolve most network problems quickly. Efficient support lowers immediate expenses since service calls require minimal chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization saves even more in incidental costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive online consulting know-how is especially valuable for businesses that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. Unlike many remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing save you from situations where speedy. minor fixes manage to end up as major invoices. Progent's penchant for handling problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of customized technologies and field-tested methodologies which ensure the maximum level of efficiency for online help and repair for information systems of any size. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to interface to your company's network remotely without breaching corporate security.

Progent's powerful customer support reporting system keeps detailed histories for the service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of assistance rendered to each Progent client by every consultant. This database of anomalies and resolutions is organized as a quickly exploitable proprietary database that allows Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft open up additional extensive support databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists are able to determine the best resolutions promptly.

Remote support services provided by Progent to businesses in Shreveport and throughout the state of Louisiana include:

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important fields of information technology enables customers to execute major projects economically and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who lack the resources to create an internal Help Desk Call Center but who want quick access to a dependable Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a transparent reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle complex computer system issues, or be ready in overflow circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk team of veteran information technology experts gives your workers in Shreveport or anywhere in the state of Louisiana immediate assistance from an efficient support resource with extensive background offering telephone-based consulting and remote troubleshooting for networks based on Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of company productivity, and Progent's aim is to fix rather than merely annotate technical issues.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Team provides phone-based and in-depth consulting support and education in specific business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Word, and MS Excel. To find out more information about Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Shreveport, or anywhere in the state of Louisiana, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so that your IT support is proactive and automated. By spotting possible trouble spots before they evolve into downtime, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X networks, Windows environments, or systems based on a variety of OS platforms.
How Your Shreveport Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online assistance with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Shreveport or anywhere in the state of Louisiana, Progent's online computer support specialists are ready to provide professional and affordable IT help the moment your business has to have it. More than 15 years of providing online repair services has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access tools to solve IT problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Shreveport company has a regular independent consultant or employs a full time organization that can handle common network problems, Progentís Microsoft certified engineers can still offer an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to solve unexpected system crises or especially complicated integration projects.

Advantages of Progent's Network Help for Organizations in Shreveport
Progent's online support services allow your Shreveport organization to have the benefits of immediate, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your information system will acquire added strategic worth by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site support resources
    For most offices in Shreveport and throughout Louisiana, nearby network service providers, whether consisting of outside consultants or an internal maintenance staff, can handle the majority of technical problems. On the other hand, serious problems might strike when local resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your usual support technicians. In these cases, Progent's online support experts give you a convenient, quick, and economical way to supplement your local resources and to convey useful knowledge to improve your ability to resolve downstream problems locally.

  • Less Dependence on Individual Consultants
    For IT support, smaller businesses often rely on individual freelance service providers. While freelance service people carry smaller overhead than larger consulting companies and can afford to charge marginally less, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may force your business to go without assistance during an IT crisis. As your network expands, system downtime and problems with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of reserve service expertise to insure your IT system stays available.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an IT architecture created on a shoestring budget. Lacking a proper framework, band-aid fixes can get thrown onto an unstable foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed systems require careful analysis, smart strategic planning, and broad-based technical expertise to evolve to a network infrastructure able to provide the solid foundation to meet current business demands and simplify future expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller companies require advice and technical training to navigate through an increasingly complicated array of technology alternatives available for promoting business growth and improving efficiency. These companies do not need a network consultant who is trying to sell a specific vendor's technology. Network support and product sales can result in a situation where the recommended solution is designed around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the real needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, breadth of technical background, refined remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Entire Line of Servers
    Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises visits by the minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for services provided during normal working hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by each staff member to each customer. The practice of documenting and archiving service activity results in more efficient support and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible issues before they cause downtime, network monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

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