Remote Network Consulting for

Even if your Shreveport small business deals with a regular freelance consultant or employs a full time IT staff that can deal with typical computer problems, Progent’s Microsoft and Cisco certified engineers offer a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the experience to address unexpected network emergencies or especially challenging integration projects.

Details of Progent's Online Network Support for Shreveport
Progent's phone support, remote repair, system security consulting, and network management services give small offices in Shreveport or throughout the state of Louisiana unparalleled leverage for your support budget. Whether you require one-time telephone support and remote network repair or full-time Help Desk outsourcing services and network management, Progent's professionals can provide your small business world class network support while allowing you to avoid the cost and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help services include:

• Fast Phone Access to Microsoft Qualified Experts
  Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to small businesses in Shreveport and is also ideal for networks in geographic areas of Louisiana that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support tools, technical information, and continuing training.

• By the Minute Rates to Reduce Expenses
  Progent offers online support on a by-the-minute basis, so you are charged only for the support you receive. Progent requires no minimum charge for phone help and asks for no periodic retainer. This protects you from paying big invoices for quick fixes.

• Availability of Cisco Network Infrastructure Specialists
  As a Certified Partner for Cisco, Progent offers access to authorized professionals who have expertise in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create high-speed, reliable, and secure infrastructure for wireline and wireless networking.

• Application Specialists Consulting
  Progent's core consulting offerings consist of system integration, Microsoft Exchange Server consulting, network security planning, and Help Desk outsourcing services. Progent's Experts Team can provide in-depth consulting support in critical application areas. Support offered by the Application Experts Team covers:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft Customer Relationship Management Help
  • Microsoft Project Expertise
  • MS Office Excel Programming
  • MS Office Expertise
  • Crystal Reports, Microsoft Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Help
  • Apple Mac Integration
  By providing a full service one-stop source for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that address the specific requirements of your company.

• Sophisticated Remote Connectivity Tools
  Secure remote connectivity allows Progent's service experts to see precisely what your users see. This makes it easier to produce quick solutions to issues that could otherwise demand an expensive personal service call. State-of-the-art remote access tools and expert technicians combine to allow Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online support and automated system tracking.

• Support for Leading VPN Gateways
  Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.

• 24-hour Service for High Network Availability
  For small offices with mission-critical applications, Progent can provide 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft's MOM platform, this service can help ensure maximum network uptime.

• Help Desk Services
  Progent's Help Desk Call Center services are intended especially for budget-constrained small offices whose clients require instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.

Benefits of Progent's Network Help for Small Businesses in Shreveport
Progent's remote support services enable your City# small company to realize the advantages of immediate, enterprise-class IT support without the cost of managing a full-time IT staff. Your information system will derive greater business value by becoming more available, efficient, and protected. Benefits to your company include:

• Seamless virtual expansion of your local IT resources
  With most small businesses in Shreveport and throughout Louisiana, local network support resources, whether represented by freelance consultants or an internal IT staff, can resolve typical technical issues. However, serious problems may occur when local support personnel are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your local service technicians. In these cases, Progent's on-call support specialists provide an easy, fast, and budget-friendly way to augment your local help and to transfer useful information to improve your capability to handle downstream problems locally.

• Reduced Reliance on Freelance Service Providers
  For network support, small offices commonly rely on independent freelance service providers. While independent service people have smaller overhead than larger service organizations and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the absence of backup personnel may require your business to go without assistance during an emergency. As your company grows, network downtime and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a ready source of backup service experts to insure your network is always available.

• Create a Solid Basis for Smooth Growth
  New businesses often start with an information architecture implemented on a modest budget. Lacking a robust framework, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, reliability and expandability problems can hinder the productivity of the business. These badly built systems need proper assessment, smart long-term planning, and extensive IT knowledge to upgrade to a network infrastructure that can offer the stable foundation to meet vital business requirements and simplify future expansion.

• Interact with Solution Providers Instead of Product Sellers
  Small businesses require advice and technical education to negotiate an ever more complicated maze of technology alternatives available for accelerating business growth and improving efficiency. They do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product selling can lead to a situation where the recommended solution is designed around a predetermined product rather than the genuine requirements of a small business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align technical consulting with the real needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of IT background, fine tuned remote support tools, and familiarity with corporate IT enable small businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

• Certified Expertise in Microsoft's Complete Family of Server Platforms
  Progent can provide world-class expertise for Microsoft’s popular server platforms with services such as Microsoft Windows Server 2003 integration, Microsoft Windows Server 2000 migration, Windows NT legacy support, Exchange Server 2003 integration, Microsoft Exchange 5.5 Server and Microsoft Exchange Server 2000 moves, and Microsoft SQL 2005 support.

• Proven Methodology
  Progent’s team of Microsoft and Cisco qualified experts average more than ten years of real-world professional background, in the trenches of network service, performing a broad range of IT tasks for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This means that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for phone service and on-site help per minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no retainer. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be forced to permit minor problems to stay unaddressed.

• Full Records of Delivered Services
  Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by every staff member to every client. The discipline of documenting and archiving support records allows more efficient service and avoids a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who won’t let go of vital service information.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Companies who work with trusted freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and efficient.

• Remote Server Monitoring with Microsoft MOM
  Progent is one of the only support firms to offer 24x7 system monitoring services powered by Microsoft Operations Manager. MOM causes your network support to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your IT network from painful and costly service disruptions.

How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network help, go to Immediate Emergency Support.