Fast and Affordable Remote Help for Shreveport Information Networks
Fast Phone Support for Shreveport SystemsFor organizations located in Shreveport or anywhere in Louisiana, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support experts offer excellent value because they have the real-world background and are equipped with the sophisticated tools required to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses because solutions use up fewer billable minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and associated costs due to business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online technical support know-how is especially important for businesses that depend on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed only for the support that you receive. In contrast to typical remote service companies, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor solutions manage to turn into substantial invoices. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and proven processes which ensure the maximum degree of efficiency for remote engineering help and repair for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's Technical Response Center to link to your company's computer system without compromising corporate security.

Progent's sophisticated service database application maintains thorough records describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of support provided to every client by any consultant. This archive of anomalies and solutions is structured as a quickly retrievable internal knowledge base that enables Progent's remote support experts to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and formal relationships with important technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow priority response from vendors' internal product engineers so Progent's online service experts are able to determine the most efficient solutions quickly.

Online support services offered by Progent to companies in Shreveport and throughout the state of Louisiana include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's top enterprises. The ProSight series of network monitoring and management services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, and infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables customers to complete major projects economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who lack the resources to build and maintain an internal Call Center but who require fast response from an efficient Help Desk with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a seamless addition to your existing Help Desk team. Progent's Virtual Help Desk can act as a an escalation option to resolve the most difficult computer system challenges, or be available in overflow instances when your ordinary service providers are too busy.

    Progent's Help Desk Call Center team of seasoned information technology consultants provides your customers in Shreveport or anywhere in the state of Louisiana quick communication with a reliable support group with extensive background delivering telephone-based consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's focus is to give the Call Center the reputation as a significant enabler of company efficiency, and Progent's policy is to fix and not just document network issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply phone-based advanced consulting expertise and education in key business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft Word, and Excel. To find out more information concerning Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Shreveport, or anywhere in the state of Louisiana, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so your network maintenance is proactive rather than reactive. By anticipating looming trouble spots before they evolve into downtime, remote monitoring can ward off inconvenient and costly network breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft environments, or networks that incorporate multiple OS platforms.
How Your Shreveport Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote support with Microsoft, Apple Mac, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Shreveport or throughout the state of Louisiana, Progent's online computer support specialists can deliver professional and affordable system help whenever your company needs it. More than 15 years of providing remote tech support has earned Microsoft Gold certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access tools to solve network problems quickly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Shreveport business relies on a regular independent consultant or maintains a full time organization that can handle the majority of network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to deal with sudden system emergencies or particularly challenging integration projects.

Details of Progent's Remote Network Services for Shreveport
Progent's phone support, remote troubleshooting, network security expertise, and network administration services give businesses in Shreveport or anywhere in the state of Louisiana unparalleled leverage for your support investment. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk Call Center support and network management, Progent's experts can deliver your company world class network support while allowing you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, range of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, at the front lines of IT service, performing a wide variety of technical projects for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested methods for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site help per minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for support services provided during normal business hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has little competition. Businesses who work with trusted freelance consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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