Fast and Affordable Remote Technical Support for Shreveport Networks
Urgent Remote Technical Support for Shreveport SystemsFor businesses in Shreveport or anywhere in the state of Louisiana, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated technology needed to solve most information system problems rapidly. Efficient support reduces direct expenses since solutions use up minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support know-how is especially important for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you are charged only for the services that you actually get. Unlike many remote service firms, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for pricing avoid scenarios where fast fixes somehow turn into large tabs. Progent's penchant for disposing of problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of customized tools and field-tested processes that promote the highest level of effectiveness for remote technical support and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to interface to your system remotely without violating system security.

Progent's proven service database system includes comprehensive documentation for all support that Progent's clients have received. Progent's team engineers have access to the records of assistance provided to every Progent customer by every Progent consultant. This history of trouble tickets and responses is organized as a conveniently retrievable support knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with important technology companies including Cisco and Microsoft make available other vast support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote service experts are able to arrive at optimal solutions in the least time.

Online support services offered by Progent to customers in Shreveport and throughout the state of Louisiana include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly from a ransomware attack. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are designed for companies who don't have the resources to create an in-house Help Desk Call Center but who need quick communication with an effective Call Center with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a seamless supplement to your established Helpdesk team. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle complex network issues, or be available in those situations when your regular service providers are too busy.

    Progent's Help Desk team of seasoned information technology experts gives your computer users in Shreveport or anywhere in the state of Louisiana quick access to a reliable technical support resource with years of background offering phone support and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a key driver of company performance, and Progent's target is to solve and not simply track IT issues.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Group provides remote and in-depth consulting support and education in specific business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and Excel. For more information concerning Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Shreveport, or anywhere in the state of Louisiana, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so your network maintenance is proactive and automated. By spotting emerging trouble spots before they evolve into network outages, system monitoring can ward off stressful and expensive network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft environments, or environments that incorporate multiple operating systems.
How Your Shreveport Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote support with Microsoft Windows, Mac OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Shreveport or anywhere in the state of Louisiana, Progent's phone-based computer support specialists can deliver effective and affordable IT support the instant your company needs it. More than a decade of providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online access tools to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Shreveport business has a local freelance consultant or maintains a full time organization that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to handle unexpected network crises or particularly complicated integration projects.

Features of Progent's Remote Computer Support for Shreveport
Progent's phone help, remote repair, network security expertise, and network management services offer businesses in Shreveport or anywhere in the state of Louisiana the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing services and network management, Progent's professionals can provide your company enterprise-level network support while permitting you to avoid the expense and hassle of carrying a large internal IT staff. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical expertise, refined remote support tools, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on industry experience, at the forefront of IT support, performing a broad variety of IT projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only world-class technical skills, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for services provided during normal working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to permit minor problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by every staff member to each client. The discipline of documenting and organizing service activity allows more effective service and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.















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