Fast and Affordable Remote Support for Shreveport Networks
Immediate Phone Technical Support for Shreveport SystemsFor companies located in Shreveport or anywhere in Louisiana, Progent offers remote support for networks based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISSP-accredited security consultants to help with high-level security design and troubleshooting jobs.

Progent's remote support engineers offer excellent value because they possess the real-world experience and are equipped with the advanced tools needed to solve most information system issues quickly. This lowers direct costs because solutions require minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your company benefits even more with incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote consulting expertise is particularly important in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing model for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are charged just for the support that you actually get. Unlike many online service companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing prevent scenarios where speedy. minor fixes somehow turn into big tabs. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized tools and field-tested processes which allow the maximum level of effectiveness for remote engineering help and repair for information systems of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's online support team to connect to your company's system without breaching network security.

Progent's sophisticated customer support database application keeps comprehensive documentation for the support that Progent's customers have received. Progent's team engineers have the benefit of the details of assistance provided to each Progent customer by every Progent engineer. This database of trouble tickets and responses is stored as a conveniently exploitable proprietary database that allows Progent's remote support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft open up other massive technical support databases and permit fast access to vendors' internal product engineers with the result that Progent's online consulting specialists can arrive at optimal solutions quickly.

Online technical support services offered by Progent to customers in Shreveport and throughout the state of Louisiana include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight suite of outsourced network management services covers all key areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based management and world-class security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly after a ransomware incident. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows clients to complete major projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the money or time to support an in-house Help Desk Call Center but who want fast response from a dependable Help Desk Call Center with proficient telephone support as well as the ability to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk or enhancing your current organization, identifying or customizing Call Center application software to handle the unique demands of your company, or adding occasional online personnel to reinforce your in-house Call Center group to deal with high-demand events such as software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your workers in Shreveport or anywhere in the state of Louisiana fast access to an efficient support group with years of experience providing phone help and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a significant driver of company productivity, and Progent's aim is to solve rather than just annotate technical problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff offers phone-based and in-depth consulting expertise and education in key application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft business applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Shreveport, or anywhere in the state of Louisiana, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By spotting emerging trouble spots before they cause network outages, automated monitoring can avoid stressful and costly network crises. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems based on a combination of operating systems.
How Your Shreveport Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Shreveport or anywhere in the state of Louisiana, Progent's phone-based computer support specialists are ready to provide effective and economical system help the instant your organization requires it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems quickly while avoiding the expense and lost time that comes with in-person support visits.

Even if your Shreveport business relies on a local freelance consultant or maintains a full time IT staff that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to fix unexpected system emergencies or especially tough integration problems.

Benefits of Progent's IT Support for Offices in Shreveport
Progent's online technical help services allow your Shreveport business to enjoy the advantages of timely, enterprise-grade network support without the cost of maintaining an in-house IT staff. Your network will derive greater strategic value by being increasingly available, productive, and secure. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    With most offices in Shreveport and throughout Louisiana, local computer service providers, whether consisting of independent consultants or an internal maintenance staff, can handle the majority of network issues. However, serious problems may strike when your regular support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your local support personnel. In these cases, Progent's online support experts offer a convenient, quick, and affordable way to augment your local resources and to pass on useful knowledge to increase your ability to handle future issues in-house.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance service providers. While independent service people carry less overhead than big service firms and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of reserve help may require your business to go without assistance during an IT crisis. As your business expands, system downtime and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup support expertise to insure your IT system is always available.

  • Build a Solid Foundation for Seamless Expansion
    Organizations typically begin with an information architecture created on a shoestring budget. Without a proper infrastructure, band-aid fixes can get piled onto a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the organization. These badly built systems need proper assessment, smart long-term planning, and wide IT expertise to evolve to a network architecture that can offer the stable foundation to handle vital business requirements and simplify future expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller businesses need guidance and technical training to navigate through an increasingly complicated maze of product alternatives available for accelerating business success and improving efficiency. These companies hardly need a computer consultant who is motivated to sell a certain vendor's products. IT support and product selling can lead to a scenario where the proposed solution is designed around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align technical consulting with the best needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT background, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, in the trenches of network support, executing a broad variety of IT tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help by the minute. Consequently, you pay just for received support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services provided during regular business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you won't be tempted to allow simple problems to fester.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local service organizations who provide scant documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation transmitted by every staff member to each client. The practice of detailing and organizing support activity results in more efficient service and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network tracking services powered by MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your information network from painful and costly availability disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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