Immediate Online Help for Shreveport Networks
Urgent Remote Support for Shreveport NetworksFor companies located in Shreveport or anywhere in the state of Louisiana, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage because they have the practical experience and have access to the advanced tools needed to resolve most information system problems rapidly. This lowers direct expenses since service calls accumulate minimal billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits even more in incidental costs by reducing or avoiding network downtime and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced online consulting experience is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the services that you receive. Unlike many remote service organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing prevent scenarios where speedy. minor solutions manage to end up as large tabs. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an array of customized tools and field-tested processes which permit the highest degree of efficiency for remote help and repair for IT networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's remote service group to communicate with your environment remotely without violating corporate security.

Progent's sophisticated technical support reporting application stores comprehensive records for all service that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of support delivered to each Progent customer by any Progent consultant. This archive of anomalies and resolutions is organized as an easily accessible proprietary database that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft open up other vast support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can determine the best solutions promptly.

Remote support offered by Progent to businesses in Shreveport and anywhere in the state of Louisiana include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly from a ransomware attack. Progent will work with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Billing rates for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who don't have the budget to assemble and manage an in-house Call Center but who want quick communication with a dependable Call Center with proficient telephone assistance as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progent's Call Center consulting services can support you in building an effective new Call Center or revamping your established one, evaluating or customizing Help Desk Call Center software to handle the special demands of your corporation, or providing temporary online personnel to supplement your in-house Call Center group to handle demanding events such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology experts offers your clients in Shreveport or anywhere in the state of Louisiana instant communication with an efficient support resource with years of experience providing phone help and remote troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center perception as a solid contributor to company success, and Progent's policy is to solve instead of merely record technical problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply online and in-depth engineering expertise and education in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Shreveport, or anywhere in the state of Louisiana, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your environment so that your IT maintenance is proactive rather than reactive. By detecting looming problems before they evolve into downtime, proactive monitoring can ward off stressful and expensive service failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or networks powered by a combination of platforms.
How Your Shreveport Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote support with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Shreveport or anywhere in the state of Louisiana, Progent's phone-based network support engineers can provide professional and affordable IT help the moment your organization has to have it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to solve network problems quickly while eliminating the expense and lost productivity associated with on-site service calls.

Even if your Shreveport business works with a regular freelance support technician or employs an in-house organization that can deal with ordinary computer problems, Progentís Microsoft certified consultants are available to offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to address unexpected network crises or particularly challenging integration problems.

Details of Progent's Remote Network Support for Shreveport
Progent's online help, Internet-based repair, network security consulting, and system administration services offer offices in Shreveport or anywhere in the state of Louisiana unparalleled leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk outsourcing services and system management, Progent's experts can deliver your organization world class IT support while allowing you to avoid the cost and hassle of maintaining a large in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT background, fine tuned remote support tools, and familiarity with corporate IT allow offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.















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