Quick, Low-cost Remote Computer Network Support for Simi Valley, California Small Companies
For over twenty years, Progent has focused on delivering enterprise-class IT support to clients who have small-business budgets. Progent has built a unique service system that includes a streamlined, tightly connected virtual office network, custom online troubleshooting technology, a substantial team of engineers accredited in a wide range of technical practice areas, a Help Desk Call Center operational model that maximizes responsiveness and guarantees follow-up, a global team of remote service experts, in-person support options for the majority of most zip codes in the United States, and a company ethos committed to fixing technical problems in the shortest time and at the least cost to clients.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house network service group. This can reduce expenses and help meet schedules for major IT initiatives like software programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of certified consultants to help your company to plan and execute your cloud computing strategy.

Key Products and Technologies Supported by Progent for Office Networks in Simi Valley, California
Progent offers the support of qualified consultants for all facets of network technology found in small and midsize companies. Products and technologies supported by Progent's consultants include:

Support Delivery Options Available for Simi Valley, California Businesses
Progent offers a selection of alternatives for providing small companies with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's model for providing network support services is based on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Support Model ensures fast response, comprehensive activity records, dependable follow-through, and strict cost monitoring across a range of network support delivery alternatives that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist clients to troubleshoot and repair network problems without the expense or time loss of in-person support visits. The background of Progent's network consultants allows them to handle the majority of IT problems quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration process for first-time customers to accommodate emergency situations and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote service experts to deliver small businesses the best of both worlds: on-premises support professionals when you require them as well as the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application developers. The wait time for in-person support visits is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning how to register for Progent's in-person computer service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for all businesses who require prompt and reliable access to a professional Helpdesk with efficient phone assistance, remote troubleshooting capability, and sufficient technical depth for full problem escalation. Since small and midsize businesses typically have limited information technology budgets and can provide scant executive attention for handling IT support, Progent's Help Desk Outsourcing Services could be the most cost-effective way to make sure that business computer networks stay productive. Read more concerning Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can deliver help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network security engineering, non-stop network consulting, server virtualization solutions, plus configuration, customization and support for small business applications such as accounting, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects including office moves and major software migrations, longer term initiatives like business reporting application development and customization, database software development and DBA services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange Server and MS SQL in order to provide small companies with greater levels of availability, protection, and recoverability than is feasible with the type of internal data center that is realistically affordable for the majority of small businesses. Because Progent utilizes the same data centers that host the gear of many of the world's largest information technology companies, Progent can save you the investment in building and managing the systems needed for world-class environmental control, electrical failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs stay updated, protection and performance is continually tracked, and systems are regularly backed up and available for full and prompt restoration. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's production servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to a different support firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit small businesses with multi-vendor environments to benefit significantly on the expense of hardware, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can handle the mixed- OS and non- standardized environments common with small companies, and retains control of the software in the client's possession so that migrating to a new virtual host is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide advanced online consulting services to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Why Progent Is the Smart Alternative for Simi Valley, California Businesses
Progent's size, breadth of information technology expertise, and familiarity with corporate network support allow small companies to avoid the pitfalls related to over reliance on small service organizations or independent engineers.

Working with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT support, smaller businesses sometimes depend excessively on independent consultants. Although freelance support engineers have lower overhead than larger support firms and can afford to bill apparently lower fees, they are often too busy to react rapidly to urgent situations. If an independent consultant is busy with different client, ill, on vacation, or in class, the absence of replacement staff may force your company to wait for help in case of an emergency. The more your company grows, network unavailability or difficulties with line-of-business applications become more expensive. The money you thought you were conserving on a freelancer can evaporate quickly due to lost output. Also, when freelance engineers confront unfamiliar technologies, the lack of a big engineering group to rely on for help requires them to train in place while your business winds up with the bill for their continuing training.

  • Gain Access to Experts in Advanced Network Issues
    The majority of small service organizations or freelance engineers who concentrate on small business network consulting may excel at providing connect-the-dots solutions but don't have the background to deal cost-effectively with complex network configurations with mixed platforms, many offices, VoIP systems, remote clients, integrated accounting and operational software, eCommerce, and custom business software. Progent's experience with worldwide companies and Progent's large group of experts can be valuable to your small business because enterprise networks are characteristically complicated, integration problems require in-depth understanding of in numerous technical areas, and reaching an acceptable degree of stability, reliability, and protection requires industry-tested leading practices.

  • Create a Firm Foundation for Growth
    Small businesses typically begin with a network cobbled together on a shoestring budget. Lacking a solid architecture, a series of band-aid repairs commonly get tossed onto of a weak foundation. As a company grows, reliability and scalability problems can obstruct the success of the organization. Such networks require thorough evaluation, smart business planning, and broad-based expertise to migrate to a network infrastructure that will act as the solid foundation to meet critical business requirements and support downstream growth.

  • Work with Solution Consultants, Not Product Vendors
    Smaller businesses need direction and insight to work through an ever more complex maze of technology options available for enabling growth and enhancing productivity. Businesses do not need an IT consultant or support organization that tries to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent provides services exclusively. This allows Progent to match technical support services with the real interests of customers. Mixing IT consulting and product selling can lead to a conflict where the proposed solution is built around a predetermined vendor rather than being based on the true requirements of a small business.

How to Contact Progent
If your Simi Valley, California company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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