Affordable Network Support from Microsoft Qualified Consultants for Companies in Simi Valley, CA
By delivering professional know-how whenever you need it, making available specialized knowledge for critical applications, providing innovative services like virtual server hosting, billing only for help delivered, and charging no sign-up or retainer fees for standard services, Progent helps you to increase the business value of your information network and reduce support costs. Progent appreciates that information system protection, dependability, and performance are as important to small businesses as to major corporations but that smaller companies lack the economy of scale to spend heavily in information technology and internal support staffs. Progent's fundamental competitive advantage is that no IT support firm can equal Progent's ability to provide the network support expertise your business requires whenever you require it and at prices you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house network service staff. This can save money and help meet schedules for big IT initiatives like application programming, business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your company to design and execute a sensible cloud strategy.

Primary Practice Areas Supported by Progent's Consultants for Businesses in Simi Valley, California
Progent's national group of world-class experts offers support for all facets of network systems used by organizations of any size. Practice areas supported by Progent in Simi Valley include:

Support Delivery Options for Simi Valley, California Companies
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting, and network management outsourcing. Progent's model for delivering computer support services is built on the Call Center operational structure common to larger IT support groups. Progent's Help Desk Service Model ensures rapid support, thorough activity documentation, reliable follow-through, and tight expense monitoring across a range of IT support delivery modes that include online repairs, onsite help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can assist clients to analyze and repair network issues without the expense or time loss of on-premises service visits. The experience of Progent's IT engineers makes it possible to handle most network issues rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration process for first-time customers to address emergency network problems and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's remote computer support expertise.

  • On-site Service
    Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's online service engineers to deliver small and midsize companies the optimal solution: onsite support professionals when you require them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The wait time for on-site service calls is typically under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more details about how to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for all businesses who need prompt and dependable support from an online Help Desk Call Center with efficient phone assistance, remote troubleshooting tools, and sufficient technical strength for all needed problem escalation. Since smaller businesses typically are constrained by tight IT budgets and can spare scant management bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to ensure that small business computer networks stay productive. Read more about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of world-class consultants who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security consulting, fault tolerant network engineering, server virtualization solutions, plus configuration, customization and support for business software such as financials, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects such as site moves and major system upgrades, longer term projects such as management reporting application development and support, database software programming and administration support, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency services like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for key applications like Microsoft Exchange Server and MS SQL to provide small businesses with greater degrees of reliability, security, and performance than is possible using the type of in-house data center that is practical for the majority of small businesses. Because Progent utilizes the same data centers that host the gear of many of the planet's biggest IT organizations, Progent can eliminate the investment in building and managing the infrastructure required for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and service packs stay current, protection and performance is constantly monitored, and systems are consistently backed up and available for full and rapid recovery. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small organization's servers in an environment that not only delivers the highest degree of dependability and scalability but that is in addition convenient for customers to migrate to a different support provider or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that allow small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure support, and IT administration while achieving world-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can handle the mixed- platform and non- standardized networks typical of small companies, and keeps ownership of the licenses in the client's hands so that moving to a different virtualized system is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert remote support services to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to deliver web-based management and world-class security for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of infrastructure technologies such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of network security and can help with advanced security projects like SIEM solutions to help companies comply with business standards and statutory mandates for IT data protection and reporting.

The breadth and size of Progent's engineering staff offer a unique set of advantages to customers trying to increase the business value of their information system within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, at the forefront of IT service, performing a wide range of IT tasks for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its support personnel. This means that you get not only expert technical help, but also a support engineer with proven approaches for repairing actual network problems quickly. Find out more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you owe just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for support services provided during normal business hours. Many support organizations demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates king-size invoices for fast fixes. An additional advantage of by-the-minute pricing is that your company will be less tempted to permit incipient problems to fester until they grow into big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation sent by every consultant to each client. The discipline of detailing and archiving support records results in more effective support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Small companies who work with freelance consultants or who employ internal support staffs gain when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and efficient. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Simi Valley, California business wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Assistance
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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