Quick, Affordable Online Computer Technical Support for Simi Valley, California Small Companies
For more than two decades, Progent has specialized in providing world-quality network support services to customers who have small-business IT budgets. Progent has developed a unique service solution that includes a low-overhead, tightly connected virtual office network, custom remote troubleshooting tools, a large team of consultants certified in a wide array of technical disciplines, a Call Center service structure that maximizes responsiveness and guarantees follow-through, a global team of on-line service professionals, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate culture focused on solving network issues in the shortest time and at the lowest cost to customers.

For larger companies, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house IT support group. Co-sourcing can cut costs and minimize technical risks for major projects such as application programming, disaster recover/business continuity planning, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified consultants to assist your company to plan and implement your cloud computing strategy.

Main Areas of Expertise Supported by Progent for Business Networks in Simi Valley, California
Progent's nationwide group of world-class experts provides help for virtually all facets of information systems found in companies of any size. Areas served by Progent in and around Simi Valley include:

Service Delivery Options Available for Simi Valley, California Companies
Progent offers a selection of options for providing small companies and local governments with affordable computer services for technical support, system architecture, hosting, and network management. Progent's model for delivering IT support is based on the Call Center operational structure common to larger IT support organizations. Progent's Helpdesk Support Model ensures rapid support, comprehensive activity records, dependable follow-through, and strict cost control across a range of IT support delivery modes that include online repairs, in-person support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can help customers to analyze and fix network problems without the expense or delay of in-person service calls. The background of Progent's network consultants allows them to handle the majority of IT problems quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based signup process for first-time customers to address urgent network problems and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out additional details concerning Progent's online network support services.

  • On-site Support
    Progent offers on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote service engineers to give small businesses the best of both worlds: hands-on support professionals when you need them as well as the remote help of Progent's seasoned team of network consultants, security specialists, and business software developers. The response time for on-site support calls is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more details about why to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Contact Center Services are intended for small and midsize businesses and local governments who need prompt and reliable support from a professional Contact Center with efficient phone assistance, remote troubleshooting capability, and enough technical depth for full escalation. Since smaller businesses typically have tight IT funds and can provide little management attention for handling IT support tasks, Progent's Help Desk Call Center Services could be the most cost-effective way to make sure that business information systems stay productive. Read more details about Progent's Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection consulting, fault tolerant network consulting, virtualization solutions, plus configuration, customization and support for small business software including financials, ERP, business analytics, CRM, and productivity suites. Progent can help with one-shot projects including site relocations and massive system upgrades, longer term projects such as business reporting application programming and support, relational database application development and administration services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications like Exchange and Microsoft SQL to provide small businesses with greater degrees of reliability, security, and performance than is feasible using the class of internal data center that is realistically affordable for most small and midsize companies. Since Progent utilizes the same facilities that host the equipment of some of the planet's largest IT organizations, Progent can save you the investment in building and managing the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and service packs remain current, security and performance is continually monitored, and systems are consistently backed up and ready for full and prompt restoration. Find out more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the top degree of dependability and scalability but that is also simple for customers to transfer to a different support firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that permit businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can support the mixed- OS and non- standardized environments common with smaller businesses, and retains control of the licenses in the client's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online consulting support to help organizations of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine local resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Security
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight Systems Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so that all looming problems can be addressed before they can impact productivity Find out more details about ProSight Systems Watch server and desktop management services.

Why Progent Is the Right Choice for Simi Valley, California Small Businesses
Progent's size, scope of technical expertise, and familiarity with corporate network support enable small companies to sidestep the problems related to excessive reliance on small service organizations or individual engineers.

Working with Progent enables your small business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For network support, smaller companies often depend excessively on freelance consultants. Though freelance support providers have lower expenses than larger support organizations and can afford to bill nominally lower fees, individuals are frequently too busy to respond rapidly to urgent situations. If a freelance engineer is busy with another customer, sick, on vacation, or in class, the lack of replacement staff may require your business to go without assistance during an emergency. As your company grows, network downtime or problems with line-of-business programs get more expensive. The dollars you thought you were conserving on a freelancer can disappear quickly due to lower productivity. Also, when independent engineers encounter unfamiliar technologies, the unavailability of a large consulting team to rely on for help forces them to train with the meter running while your organization winds up footing the costs for their continuing education.

  • Have Access to Experts in Advanced Information Technology Issues
    The majority of smaller support firms or independent consultants focused on small business network support are capable of delivering routine fixes but don't have the background to work cost-effectively with complicated IT environments with a variety of platforms, many offices, Voice over IP systems, mobile clients, interconnected accounting and analytical applications, eCommerce, and custom business software. Progent's background with global companies and Progent's large staff of experts can benefit your small business because enterprise networks are by nature complex, support issues demand thorough knowledge in many technical areas, and achieving an acceptable degree of stability, availability, and protection calls for enterprise-proven leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses typically begin with an IT system cobbled together on a shoestring budget. Without a strong architecture, a series of ad hoc fixes commonly get piled onto of a marginal structure. As a business evolves, reliability and expandability issues can obstruct the productivity of the business. These networks need thorough evaluation, intelligent business analysis, and broad-based experience to migrate to an IT environment that will provide the reliable foundation to meet critical business needs and ease future expansion.

  • Work with Solution Finders, Not Product Resellers
    Smaller companies need guidance and education to work through an ever more complicated maze of technology options offered for enabling growth and improving efficiency. They do not need an IT engineer or service organization that tries to sell them products. Progent avoids conflicted motives by not reselling any products. Progent provides services only. This permits Progent to align technical services with the genuine needs of customers. Combining network consulting and product reselling can lead to a conflict where the proposed solution is built around a preselected vendor instead of being based on the actual requirements of a customer.

How to Contact Progent
In case your Simi Valley, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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