Affordable Network Support from Microsoft and Cisco Qualified Consultants for Businesses in Simi Valley, CA
By delivering world-class know-how whenever you require it, providing specialized knowledge for critical applications, providing innovative services like virtual data center hosting, billing solely for help delivered, and requiring no sign-up fees or retainers for standard services, Progent helps you to increase the business value of your It system and cut service costs. Progent appreciates that network security, reliability, and performance are as critical to small companies as to large enterprises but that smaller companies lack the economy of scale to spend aggressively in information technology and in-house service staffs. Progent's fundamental competitive advantage is that no network support firm can match Progent's ability to deliver the network support expertise your company needs whenever you need it and at a cost you can justify.

For larger businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house network support team. This can cut costs and help meet schedules for big IT initiatives like application programming, business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited consultants to assist your business to design and execute your cloud strategy.

Key Technologies Serviced by Progent for Businesses in Simi Valley, California
Progent's team of certified consultants provides assistance for virtually all aspects of information technology used by companies of any size. Technologies served by Progent in Simi Valley include:

Service Delivery Options for Simi Valley, California Businesses
Progent has a variety of alternatives for providing small businesses with affordable IT services for technical support, system architecture, hosting, and network management outsourcing. Progent's model for delivering network support services is based on the Call Center structure familiar to larger IT organizations. Progent's Helpdesk Service Model promotes rapid support, comprehensive activity documentation, dependable follow-up, and tight expense control for a range of network support delivery alternatives that include remote troubleshooting, in-person help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can help customers to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite support visits. The background of Progent's network consultants allows them to resolve the majority of network problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for first-time customers to accommodate urgent situations and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online network support services.

  • On-site Service
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote support experts to deliver small and midsize companies the optimal solution: onsite service professionals when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The response time for on-site support calls is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more details concerning how to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who need fast and dependable access to an online Help Desk with effective telephone support, online troubleshooting capability, and enough technical depth for all needed problem escalation. Since small and midsize companies usually have limited IT funds and can spare little management bandwidth for dealing with network support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to make sure that business information systems are always productive. Read more details about Progent's Help Desk services.

  • Consulting Services
    Progent provides small and midsize companies affordable access to world-class consultants who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, high availability it system consulting, virtualization strategies, plus integration, customization and training for business software such as accounting, ERP, management reporting, sales automation, and office productivity suites. Progent can help with one-shot projects such as site moves and massive software upgrades, extended projects such as management analytics application development and support, relational database software programming and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for key business applications like Exchange Server and MS SQL to provide small and midsize businesses with higher levels of dependability, protection, and recoverability than is feasible with the type of internal data center that is achievable for the majority of small companies. Since Progent uses the same facilities that host the equipment of many of the planet's largest information technology companies, Progent can eliminate the expense of creating and managing the systems needed for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs stay updated, protection and efficiency is constantly monitored, and systems are consistently backed up and ready for full and prompt recovery. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only delivers the highest level of availability and expandability but that is also convenient for clients to transfer to another service provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow companies with mixed environments to benefit dramatically on the costs of hardware, system maintenance, and IT management while getting enterprise-class dependability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can handle the multi- platform and loosely standardized networks common with smaller businesses, and retains ownership of the software in the client's possession so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote consulting support to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine local IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to provide centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so any potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability to block or recover quickly after a ransomware incident. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of infrastructure products such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of system protection and can assist with complex security projects like SIEM solutions to help companies meet industry guidelines and government requirements for network information protection and incident reporting.

The breadth and size of Progent's engineering staff offer a powerful set of advantages to organizations wishing to maximize the productivity of their information system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional experience, at the front lines of IT support, executing a wide range of technical tasks for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This ensures that you get not just world-class IT help, but also a support engineer with proven methods for repairing actual network problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for phone support and in-person visits by the minute. Consequently, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no sign-up charge and requires no retainer for services provided during regular working hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids king-size invoices for quick fixes. An additional benefit of granular invoicing is that clients are less tempted to allow less critical issues to fester until they grow into major problems. Read more about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by every staff member to every customer. The practice of documenting and organizing support activity results in more effective service and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces few competitors. Small companies who work with freelance service providers or who employ in-house support personnel gain when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Simi Valley, California company needs to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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