Simi Valley, CA Online Help from World-class Computer Service Experts
Progent's network support services can provide your Simi Valley, CA company cost-effective and reliable access to world-class consulting engineers. By delivering IT consulting service when you require it, providing advanced expertise for critical technologies, offering unique services such as automated server monitoring, and billing only for services you receive, Progent gives your Simi Valley, California business an economical solution for optimizing the profitability of small-scale office information systems. If you have a local datacenter, connect to cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart choice for organizations to create and manage a robust and safe IT system and to benefit from fast availability of the experienced support typically restricted to enterprises who are able to set up a large in-house IT organization.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the technical skills of your in-house IT service staff. This can save money and minimize technical risks for big IT initiatives such as software development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your company to plan and implement a sensible cloud strategy.

Key Technologies Supported by Progent's Consultants for Businesses in Simi Valley, California
Progent's nationwide team of certified support professionals offers support for all aspects of information technology found in companies of all sizes. Practice areas served by Progent in Simi Valley include:

Support Delivery Options Available for Simi Valley, California Businesses
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for delivering network support is built on the Call Center structure common to larger IT support groups. Progent's Helpdesk Support Mechanism ensures rapid support, comprehensive service records, consistent follow-up, and tight expense control across a range of IT service delivery alternatives that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can assist customers to analyze and repair hardware and software problems without the cost or time loss of travel for onsite support visits. The background of Progent's network consultants makes it possible to resolve the majority of IT issues rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible signup process for first-time clients to address emergency situations and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn more information about Progent's online computer support services.

  • Onsite Service
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support experts to deliver small companies the ideal combination: on-premises service technicians when you need them plus the remote expertise of Progent's worldwide team of network consultants, security specialists, and business application developers. The response time for in-person service calls is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more details concerning why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Contact Center Services are intended for small and midsize businesses and local governments who need prompt and reliable support from an online Help Desk with effective phone support, online repair tools, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses typically have limited information technology budgets and can spare scant executive bandwidth for handling network support, Progent's Helpdesk Services could be the most cost-effective way to make sure that business computer systems are always up and running. Learn more about Progent's Helpdesk services.

  • Consulting Services
    Progent provides small and midsize businesses affordable access to world-class IT professionals who can provide assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security engineering, high availability it system consulting, server virtualization strategies, plus configuration, programming and support for small business programs such as accounting, operations, management reporting, CRM, and productivity suites. Progent can help with one-time projects such as site moves and massive system upgrades, extended projects such as business information software programming and customization, relational database application development and DBA support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host critical applications such as Exchange Server and SQL Server in order to provide small and midsize companies with greater levels of reliability, security, and performance than is feasible using the class of internal data center that is realistically affordable for the majority of small organizations. Since Progent uses the same data centers that host the gear of many of the world's biggest information technology organizations, Progent can eliminate the investment in building and maintaining the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs stay current, security and efficiency is constantly monitored, and systems are regularly backed up and ready for complete and rapid recovery. Find out more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for all of a small company's production servers in a setting that not only provides the top level of dependability and expandability but that is in addition simple for customers to migrate to a different service firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that allow companies with multi-vendor environments to save dramatically on the costs of hardware, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can handle the mixed- platform and loosely standardized networks typical of smaller companies, and retains ownership of the software licenses in the client's hands so that migrating to a different virtual system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online consulting services to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly from a ransomware attack. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a business-wide perspective on network security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government regulations for IT information protection and incident reporting.

The breadth and size of Progent's consulting team offer a unique array of benefits to companies trying to maximize the business value of their IT system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on professional experience, at the front lines of IT service, performing a broad range of IT tasks for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This ensures that you get not just expert IT skills, but also a consultant with field-tested methods for repairing real-world network problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for remote service and on-premises help by the minute. Consequently, you owe only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no registration charge and asks no retainer for support services delivered during regular business hours. Many service organizations impose large minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity avoids big bills for fast repairs. Another advantage of by-the-minute invoicing is that your company are not tempted to permit less critical problems to fester until they grow into major problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation given by each consultant to every client. The discipline of detailing and organizing service activity allows more effective support and avoids a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent can focus on offering high-value services where Progent has little competition. Small businesses who work with freelance service providers or who employ internal IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and efficient. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
If your Simi Valley, California company needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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