Quick, Affordable Online Network Technical Support for Simi Valley, California Small Companies
For more than two decades, Progent has specialized in delivering world-class network support services to customers with small-company budgets. Progent has developed a powerful service solution that includes a cost-effective, seamless virtual office infrastructure, custom online troubleshooting tools, a substantial team of engineers accredited in a broad array of IT disciplines, a Call Center service model that maximizes responsiveness and ensures follow-through, a worldwide team of remote support experts, in-person support dispatching for the majority of most zip codes in the U.S., and a company ethos committed to resolving network issues in the shortest time and at the least cost to customers.

For mid-size and large businesses, Progent offers co-sourcing support to add to the subject matter expertise of your in-house IT support team. This can save money and minimize technical risks for major projects like application development, business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to accredited experts to help your company to design and implement your cloud computing strategy.

Popular Practice Areas Serviced by Progent for Businesses in Simi Valley, California
Progent's national team of industry certified support professionals offers support for all facets of network technology used by businesses of any size. Areas supported by Progent in and around Simi Valley include:

Service Delivery Options Available for Simi Valley, California Companies
Progent offers a selection of options for providing small businesses with cost-effective computer services for technical support, consulting, hosting services, and IT management. Progent's model for providing network support is based on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model promotes rapid support, thorough activity documentation, consistent follow-through, and strict expense monitoring for a range of network service delivery options that include remote troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can help customers to analyze and repair network problems without the expense or delay of on-premises service calls. The background of Progent's IT engineers makes it possible to handle the majority of IT issues rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration procedure for first-time customers to accommodate emergency situations and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out additional details concerning Progent's online computer troubleshooting services.

  • On-site Service
    Progent offers onsite technical support for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online support experts to give small companies the best of both worlds: hands-on support technicians when you need them plus the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The response time for on-site service visits is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning how to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for small and midsize companies who require prompt and reliable access to a professional Contact Center with efficient phone support, remote repair capability, and enough technical depth for all needed problem escalation. Because small and midsize businesses typically are constrained by tight information technology budgets and can spare scant management bandwidth for handling network support tasks, Progent's Contact Center Outsourcing Services could be the most cost-effective option to ensure that business computer networks are always up and running. Read more about Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection consulting, fault tolerant network design, virtualization solutions, plus integration, programming and training for business programs including financials, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as office moves and massive software migrations, extended initiatives like management reporting software programming and customization, database application programming and DBA support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and SQL Server to provide small and midsize businesses with higher levels of dependability, security, and performance than is feasible using the class of in-house data center that is realistically affordable for the majority of small businesses. Because Progent uses the same facilities that host the equipment of many of the world's biggest IT companies, Progent can save you the investment in building and maintaining the systems needed for world-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and service packs stay current, security and performance is continually tracked, and systems are consistently backed up and available for full and rapid restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small company's servers in a setting that not only delivers the highest level of availability and extensibility but that is in addition simple for clients to migrate to a different service firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow companies with mixed networks to save significantly on the expense of hardware, system maintenance, and network administration while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can support the mixed- platform and loosely standardized networks typical of small companies, and keeps control of the software licenses in the client's hands so that moving to a new virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert remote consulting support to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize local resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so any looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of network products including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can help with advanced security programs such as SIEM solutions to help companies meet business guidelines and statutory regulations for IT information security and incident reporting.

The breadth and size of Progent's engineering team offer a powerful array of benefits to companies trying to increase the business value of their information network within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world industry background, at the forefront of network support, performing a wide range of IT projects for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This means that you get not only world-class technical capability, but also a consultant with proven approaches for repairing actual IT problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with major bills for fast fixes. Another benefit of granular pricing is that clients won't be inclined to permit simple issues to fester until they become major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by each consultant to each customer. The practice of detailing and organizing support records allows more effective service and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces few competitors. Small companies who work with independent consultants or who maintain internal support staffs gain when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and productive. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Simi Valley, California company needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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