Professional Remote Troubleshooting for Simi Valley, California Small Business Computers from Microsoft Certified Consultants
Small companies have traditionally been underserved by large network service firms. Many small businesses allow themselves to grow dangerously reliant on individual engineers or small support organizations who don't have the size or comprehensive skill sets to react promptly or efficiently to technical emergencies. Other small businesses turn to giant support firms staffed with technicians trained to provide by-the-numbers solutions to ordinary issues but who are missing the experience and technical scope to deal with the diversity of configurations and lack of standardization that characterizes small business information networks.

Progent's time-tested methodology for providing low-cost and successful network service to small businesses has made Progent one of the premiere Microsoft-certified network service organizations in the industry. Progent has provided online support to small businesses in every state in the country (See Progent's customer testimonials).

For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your in-house IT service team. This can reduce expenses and help meet schedules for big IT initiatives like application programming, business continuity preparedness, network security audits, office consolidations, or software migrations.

Progent can also offer the services of accredited experts to assist your company to design and execute your cloud computing strategy.

Primary Products and Technologies Serviced by Progent for Businesses in Simi Valley, California
Progent provides the support of accredited consultants for all aspects of business network technology deployed in small and midsize companies. Technologies serviced by Progent's consultants include:

Support Delivery Options for Simi Valley, California Businesses
Progent has a selection of options for providing small companies with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing computer support services is built on the Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, comprehensive service records, reliable follow-up, and strict cost monitoring for a range of IT service delivery alternatives that include remote repairs, on-premises support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can assist customers to troubleshoot and repair network problems without the cost or delay of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to resolve most IT issues rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to address urgent situations and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent offers onsite computer assistance for signed-up customers in larger cities in the United States. Progent's on-site support personnel can work in tandem with Progent's remote service experts to deliver small businesses the ideal combination: hands-on support professionals when you require them plus the remote help of Progent's worldwide team of network consultants, security professionals, and business application programmers. The response time for in-person service visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details concerning how to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize businesses and local governments who need fast and reliable access to a professional Help Desk Call Center with efficient telephone assistance, remote repair tools, and enough technical depth for full escalation. Since smaller companies typically have limited information technology budgets and can provide scant management bandwidth for dealing with IT support, Progent's Contact Center Services could be the most cost-effective way to ensure that small business computer networks stay productive. Read more concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly availability of world-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network protection engineering, non-stop it system engineering, virtual server strategies, plus configuration, customization and support for business applications including accounting, ERP, business analytics, CRM, and office productivity packages. Progent can help with one-time projects such as site moves and major system upgrades, extended projects such as management information application development and support, database application programming and administration support, and web development, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or emergency response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host key business applications such as Microsoft Exchange Server and Microsoft SQL to provide small businesses with greater levels of dependability, security, and performance than is possible using the class of in-house data center that is realistically affordable for most small organizations. Since Progent utilizes the same data centers that support the gear of some of the world's largest information technology companies, Progent can save you the investment in creating and maintaining the systems needed for world-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions stay current, security and performance is continually monitored, and systems are consistently archived and available for full and prompt recovery. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's servers in an environment that not only provides the highest degree of availability and expandability but that is in addition convenient for clients to transfer to another service provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit small businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure support, and IT administration while getting world-class availability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can support the multi- OS and loosely standardized environments typical of smaller companies, and retains control of the software in the client's possession so that moving to a different virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert online consulting services to help companies of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to block or recover rapidly after a ransomware incident. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Simi Valley, California Businesses
Progent's size, depth of technical skill, and experience with enterprise network support enable small businesses to avoid the pitfalls related to excessive reliance on small service firms or freelance engineers.

Working with Progent's Experts enables your small business to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For IT support, smaller companies often rely heavily on individual consultants. Though freelance service engineers have lower overhead than larger support firms and can typically bill nominally lower fees, freelancers are sometimes spread too thin to react rapidly to urgent network problems. If an independent engineer is occupied with another customer, sick, on vacation, or in training, the absence of replacement personnel may require your business to wait for assistance during a crisis. The more your company expands, system downtime or difficulties with critical applications become more costly. The money you believed you were conserving on an independent consultant can be eaten up quickly because of lower productivity. Also, when freelance consultants confront new problems, the lack of a big engineering team to rely on for assistance forces them to train on the job while your business ends up footing the costs for their continuing training.

  • Have Access to Certified Professionals in Sophisticated Network Solutions
    The majority of smaller support firms or independent consultants who concentrate on small company IT consulting may excel at providing connect-the-dots solutions but don't have the experience to deal cost-effectively with complicated network configurations with mixed platforms, multiple locations, Voice over IP systems, remote clients, interconnected financial and analytical applications, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive team of specialists can benefit your small business because big-company networks are inherently complex, support issues demand thorough knowledge in many technical areas, and achieving a high level of robustness, availability, and protection calls for enterprise-tested leading practices.

  • Create a Firm Basis for Growth
    Small businesses often start with an IT system cobbled together on a shoestring budget. Lacking a carefully designed architecture, a series of ad hoc repairs commonly get thrown onto of a tenuous foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. These networks need proper evaluation, intelligent strategic analysis, and in-depth experience to upgrade to a network infrastructure that will act as the reliable basis to meet critical business needs and ease future growth.

  • Partner with Solution Providers, Not Product Resellers
    Smaller companies require direction and insight to navigate through an increasingly complex maze of IT alternatives available for accelerating growth and enhancing productivity. Businesses do not need an IT engineer or service firm that tries to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides services only. This allows Progent to match consulting services with the genuine interests of clients. Combining IT support and product reselling can result in a situation where the recommended solution is built around a predetermined vendor rather than being driven by the true requirements of a small business.

Get in Touch with Progent
If your Simi Valley, California business wants to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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