Simi Valley, CA Online Support from World-class Computer Network Troubleshooting Professionals
Progent's computer network tech support services can provide your Simi Valley, CA business cost-effective and dependable access to Microsoft and Cisco certified IT experts. By delivering IT consulting service when you require it, providing advanced knowledge for critical applications, delivering unique support such as 24x7 network monitoring, and charging only for support you use, Progent gives your Simi Valley, California business an affordable alternative for optimizing the business value of small office networks. If you maintain an onsite datacenter, connect to cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for organizations and local governments to create and manage a reliable and safe information network and to benefit from fast access to the seasoned support ordinarily restricted to corporations who are able to set up a sizeable internal IT organization.

For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the skills of your in-house IT service group. This can save money and help meet schedules for big IT initiatives such as software programming, disaster recovery preparedness, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited experts to assist your company to design and implement your cloud strategy.

Key Products and Technologies Supported by Progent's Consultants for Business Networks in Simi Valley, California
Progent's national team of certified consultants provides help for virtually all facets of information systems deployed by organizations of all sizes. Technologies supported by Progent in and around Simi Valley include:

Support Delivery Alternatives for Simi Valley, California Companies
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support is based on the Call Center structure common to big IT support groups. Progent's Contact Center Service Model ensures fast response, thorough service records, consistent follow-up, and tight cost monitoring for a range of IT service delivery alternatives that include online repairs, in-person help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can assist customers to analyze and repair hardware and software problems without the cost or delay of in-person support calls. The experience of Progent's network consultants makes it possible to resolve the majority of network problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for first-time customers to address urgent situations and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out more details about Progent's online network troubleshooting expertise.

  • On-site Support
    Progent offers on-site technical support for registered clients in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's online service experts to give small and midsize businesses the optimal solution: on-premises service professionals when you need them as well as the on-line help of Progent's seasoned team of network engineers, security professionals, and business application programmers. The response time for in-person service calls is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more details concerning how to register for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for small and midsize businesses who need prompt and dependable support from a professional Helpdesk with effective phone assistance, remote repair capability, and sufficient technical strength for full escalation. Since smaller businesses usually are constrained by tight IT funds and can spare scant management bandwidth for handling IT support, Progent's Contact Center Outsourcing Services could be the most cost-effective option to ensure that business computer systems are always up and running. Read more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network security consulting, fault tolerant it system engineering, server virtualization solutions, plus integration, customization and training for business programs such as accounting, operations, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including site moves and massive system migrations, extended projects like management reporting software development and customization, relational database software development and administration services, and web development, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher levels of reliability, security, and recoverability than is feasible using the type of on-site data center that is achievable for the majority of small businesses. Since Progent uses the same data centers that host the gear of many of the world's largest IT companies, Progent can eliminate the investment in building and managing the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and revisions stay current, security and efficiency is constantly tracked, and systems are regularly archived and ready for complete and prompt recovery. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's servers in a setting that not only delivers the top degree of availability and extensibility but that is in addition easy for clients to migrate to a different support provider or to move internally when your situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow businesses with mixed networks to save significantly on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can support the multi- OS and loosely standardized networks typical of small companies, and retains ownership of the software licenses in the client's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote consulting support to help companies of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local resources along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of infrastructure products including firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide perspective on system protection and can help with advanced security projects like SIEM solutions to help enterprises meet industry guidelines and statutory mandates for IT information security and reporting.

The scope and size of Progent's consulting staff bring a powerful array of advantages to organizations trying to increase the productivity of their information network within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on industry experience, in the trenches of IT service, performing a broad variety of IT projects for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT help, but also a consultant with field-tested approaches for resolving actual network problems rapidly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for phone service and in-person visits per minute. As a result, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no registration fee and requires no monthly commitment for services delivered during normal business hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids king-size invoices for quick solutions. Another advantage of by-the-minute invoicing is that you are not tempted to allow simple issues to fester until they become big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation given by every staff member to each client. The discipline of detailing and organizing support records allows more effective service and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Small companies who work with independent service providers or who maintain internal support staffs gain when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and productive. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Simi Valley, California company wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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