Immediate, Low-cost Remote Computer Network Assistance for Simi Valley, California Small Businesses
For over twenty years, Progent has focused on providing world-quality computer support services to customers with small-company IT budgets. Progent has developed a powerful support system that features a streamlined, seamless virtual office infrastructure, sophisticated remote repair technology, a substantial pool of consultants accredited in a wide array of technical practice areas, a Help Desk service structure that maximizes responsiveness and guarantees follow-up, a global team of remote support professionals, in-person service availability for the majority of most zip codes in the United States, and a company ethos committed to resolving technical problems in the least time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the technical skills of your internal network service group. This can reduce expenses and minimize technical risks for major projects like software development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations.

Progent can also offer the services of accredited experts to assist your company to design and implement your cloud computing strategy.

Main Products and Technologies Supported by Progent for Businesses in Simi Valley, California
Progent provides the services of certified consultants for all facets of network technology deployed in small and midsize organizations. Technologies serviced by Progent's consultants include:

Support Delivery Alternatives for Simi Valley, California Companies
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's paradigm for providing computer support is built on the Help Desk structure common to big IT support organizations. Progent's Help Desk Call Center Service Model promotes rapid response, comprehensive activity documentation, consistent follow-up, and strict expense control for a range of network support delivery options that include online troubleshooting, onsite help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help clients to analyze and repair network problems without the cost or time loss of on-premises support calls. The background of Progent's IT consultants makes it possible to handle the majority of network problems quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for new clients to address urgent network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out more details concerning Progent's remote computer support services.

  • Onsite Support
    Progent offers onsite technical support for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote service experts to give small and midsize companies the optimal solution: on-premises support professionals when you require them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for in-person support visits is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more details about how and why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Contact Center Services are designed for small and midsize companies who need fast and dependable support from an online Help Desk Call Center with efficient telephone assistance, remote repair tools, and enough technical depth for all needed problem escalation. Because small and midsize companies typically are constrained by tight information technology budgets and can spare scant executive bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Services can be the most efficient way to ensure that business information systems are always up and running. Learn more details about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable availability of world-class IT professionals who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, non-stop it system engineering, virtual server strategies, plus configuration, programming and training for business software including accounting, ERP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects including site moves and massive system migrations, longer term projects like business analytics software development and support, database application programming and administration support, and web development, continuing services such as server monitoring and network administration, or urgent response such as data restoration and virus removal.

  • Application Hosting
    Progent can host mission-critical business applications like Exchange and Microsoft SQL Server to provide small companies with greater degrees of availability, protection, and recoverability than is feasible with the type of in-house data center that is practical for most small and midsize companies. Because Progent utilizes the same facilities that host the equipment of some of the world's biggest information technology companies, Progent can save you the expense of creating and managing the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and service packs stay current, security and performance is constantly monitored, and systems are consistently archived and available for complete and rapid restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small company's production servers in an environment that not only delivers the highest degree of availability and extensibility but that is in addition convenient for clients to transfer to another support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server techniques that allow companies with mixed environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class reliability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed service, can handle the multi- OS and loosely standardized environments common with small companies, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtualized host is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide expert remote support services to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

Special Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure technologies such as firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of system protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory mandates for network information security and incident reporting.

The breadth and size of Progent's engineering staff bring a unique array of benefits to clients wishing to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, at the front lines of IT service, performing a broad variety of technical projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This means that you get not only world-class technical skills, but also a consultant with proven methods for solving real-world network problems rapidly. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you are charged only for received services. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no registration charge and requires no monthly commitment for support services provided during normal business hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids king-size bills for fast fixes. Another advantage of by-the-minute pricing is that your company will not be tempted to permit incipient issues to fester until they become major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation given by each consultant to every client. The practice of documenting and organizing service records allows more effective support and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent can focus on providing high-value skills where Progent has little competition. Small businesses who utilize independent service providers or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
If your Simi Valley, California company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Help
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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