Fast, Low-cost Online Network Assistance for Sioux Falls, South Dakota Small Companies
For over twenty years, Progent has focused on providing enterprise-quality computer support services to clients with small-company budgets. Progent has developed a powerful service system that includes a low-overhead, tightly connected virtual office infrastructure, custom remote troubleshooting technology, a substantial pool of consultants certified in a broad array of IT practice areas, a Call Center operational structure that maximizes efficiency and guarantees follow-through, a global team of on-line troubleshooting professionals, in-person service availability for the majority of most zip codes in the United States, and a company culture committed to resolving technical issues in the shortest time and at the least cost to customers.

For mid-size and large businesses, Progent offers co-sourcing services to reinforce the technical skills of your in-house network service group. This can cut costs and help meet schedules for big projects such as application design and development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can also offer access to accredited consultants to assist your business to design and implement a sensible cloud strategy.

Main Technologies Supported by Progent for Sioux Falls, South Dakota Business Networks
A Microsoft Gold Certified Partner consulting company with a world-class team of Cisco CCIE networking experts and Apple Computer accredited engineers, Progent offers urgent troubleshooting and affordable remote consulting to Sioux Falls, SD companies for a wide array of computer technologies such as:

Support Delivery Alternatives for Sioux Falls, South Dakota Businesses
Progent has a variety of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for delivering IT support is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model promotes rapid response, comprehensive service records, consistent follow-up, and tight expense control for an array of network support delivery options that include remote repairs, in-person support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can help customers to analyze and fix hardware and software problems without the expense or delay of travel for onsite support calls. The background of Progent's IT engineers makes it possible to handle most network issues rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent charges per minute with zero startup charges or time minimums, so you pay only for the support you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's online network support services.

  • Onsite Service
    Progent provides onsite computer assistance for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote support experts to deliver small businesses the ideal combination: onsite support technicians when you require them as well as the remote expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for in-person service calls is typically less than one business day. There is no start-up or retainer charge for becoming a Progent client for onsite support. Learn more details about how and why to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who require fast and reliable access to an online Helpdesk with efficient telephone support, remote troubleshooting capability, and sufficient technical strength for full escalation. Since smaller businesses usually have tight IT budgets and can provide little executive attention for handling network support, Progent's Contact Center Services can be the most efficient option to make sure that business computer networks stay up and running. Learn more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security engineering, non-stop network engineering, server virtualization strategies, plus configuration, customization and training for small business software such as accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects including site moves and massive system migrations, longer term projects like business reporting software development and support, relational database application programming and administration support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent response such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher levels of dependability, protection, and performance than is feasible with the type of in-house data center that is practical for most small businesses. Since Progent utilizes the same data centers that support the equipment of many of the world's largest information technology companies, Progent can eliminate the investment in creating and managing the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and service packs stay updated, protection and performance is continually tracked, and systems and data files are consistently archived and available for complete and prompt recovery. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the top level of fault-tolerance and expandability but that is in addition simple for customers to transfer to another support provider or to move internally when your situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that permit companies with mixed networks to save significantly on the costs of capital equipment, infrastructure support, and IT administration while getting world-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered solution, can handle the mixed- platform and loosely standardized networks typical of smaller companies, and keeps control of the software licenses in the customer's possession so that moving to a new virtual host is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert online consulting support to help organizations of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a selection of low-cost, set-price monthly services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS managed backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight Systems Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that all looming problems can be addressed before they can impact productivity Find out more about ProSight Systems Watch server and desktop automated management consulting.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network products including firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on network security and can help with complex security programs such as SIEM solutions to help companies comply with business standards and government requirements for IT data security and incident reporting.

The breadth and size of Progent's consulting staff offer a powerful array of advantages to organizations trying to maximize the business value of their IT network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on industry experience, at the forefront of IT service, executing a broad range of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class IT capability, but also a consultant with proven methods for resolving real-world IT problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for remote support and on-site visits per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular working hours. Many support firms impose large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids king-size bills for fast repairs. Another benefit of granular billing is that clients are not inclined to allow less critical issues to fester until they grow into big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports given by every consultant to each customer. The practice of documenting and organizing support activity results in more effective service and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent has few competitors. Small companies who utilize independent service providers or who maintain in-house support staffs gain when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, protected, and productive. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Sioux Falls, South Dakota company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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