Low-cost Network Tech Support from Microsoft and Cisco Certified Experts for Businesses in Sioux Falls, SD
By offering professional know-how when you need it, making available in-depth expertise for key business applications, providing high-value services such as virtual server hosting, billing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent enables you to maximize the business value of your It network and minimize service expenses. Progent appreciates that network security, dependability, and performance are just as important to small businesses as to major enterprises but that smaller companies don't have the leverage to spend aggressively in information networks and internal service groups. Progent's fundamental competitive advantage is that no network consulting firm can match Progent's ability to deliver the IT support expertise your company needs when you need it and at prices you can afford.

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal network support team. This can cut costs and help meet schedules for major IT initiatives like application development, business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of certified consultants to assist your company to plan and implement your cloud strategy.

Key IT Areas Supported by Progent for Businesses in Sioux Falls, South Dakota
Progent's nationwide team of certified engineers provides help for virtually all aspects of information systems used by businesses of any size. Areas served by Progent in Sioux Falls include:

Service Delivery Options for Sioux Falls, South Dakota Companies
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for delivering network support is built on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Contact Center Support Model promotes fast response, comprehensive activity documentation, reliable follow-through, and tight cost control across an array of IT support delivery modes that include online repairs, on-premises help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can help clients to troubleshoot and fix hardware and software problems without the cost or time loss of in-person support calls. The background of Progent's IT engineers allows them to resolve the majority of IT problems quickly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to accommodate urgent situations and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional details about Progent's online computer troubleshooting services.

  • Onsite Service
    Progent offers on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's remote service engineers to deliver small companies the ideal combination: onsite service professionals when you require them as well as the remote help of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The wait time for in-person support visits is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Learn more details about how to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for all companies who need fast and dependable access to a professional Contact Center with efficient phone assistance, remote troubleshooting capability, and enough technical depth for full escalation. Since smaller businesses usually are constrained by tight information technology funds and can spare little management attention for handling network support, Progent's Help Desk Outsourcing Services can be the most cost-effective option to ensure that small business computer networks stay productive. Learn more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network protection engineering, non-stop it system design, virtualization strategies, plus configuration, programming and support for business programs including financials, operations, business analytics, sales automation, and productivity packages. Progent can help with short-term projects including office relocations and major software migrations, extended initiatives such as management reporting software development and support, database software development and administration services, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services like data restoration and malware removal.

  • Application Server Hosting
    Progent can host vital business applications like Exchange and MS SQL to provide small and midsize businesses with higher levels of dependability, protection, and recoverability than is possible using the class of in-house data center that is realistically affordable for the majority of small organizations. Because Progent uses the same data centers that support the equipment of many of the planet's largest information technology organizations, Progent can save you the expense of building and managing the systems required for world-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also make sure that patches and revisions remain current, protection and performance is constantly tracked, and systems are consistently backed up and ready for complete and rapid restoration. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small company's production servers in an environment that not only delivers the top degree of availability and extensibility but that is also convenient for clients to migrate to a different support firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that permit small businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure support, and network administration while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed package, can handle the mixed- platform and loosely standardized environments typical of small businesses, and retains control of the licenses in the customer's possession so that moving to a different virtual host is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote support services to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's value-priced ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their networking hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Why Progent Is the Right Choice for Sioux Falls, South Dakota Businesses
Progent's size, depth of information technology expertise, and familiarity with enterprise network support allow small and midsize businesses to avoid the problems associated with over reliance on thinly staffed service organizations or freelance engineers.

Working with Progent enables your company to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network support, small companies sometimes rely excessively on freelance consultants. Although individual service engineers have lower overhead than more substantial IT service organizations and can afford to charge nominally smaller rates, individuals are sometimes unable to react rapidly to urgent network problems. If an independent consultant is busy with another client, sick, on travelling, or in class, the absence of replacement staff may force your company to wait for help during an emergency. As your company expands, network downtime or difficulties with critical applications get more expensive. The dollars you thought you were conserving on a freelancer can evaporate quickly due to lower productivity. In addition, when independent consultants confront unfamiliar technologies, the lack of a big engineering group to rely on for help forces them to learn with the meter running while your business ends up footing the bill for their ongoing training.

  • Gain Access to Experts in Advanced Network Issues
    The majority of smaller support organizations or freelance consultants focused on small business network consulting may excel at delivering connect-the-dots fixes but lack the seasoning to deal efficiently with complex network configurations that have a variety of platforms, multiple sites, Voice over IP implementations, remote workers, integrated financial and operational applications, eCommerce, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's extensive team of specialists can be valuable to your small business because big-company environments are characteristically complicated, support problems require in-depth knowledge in many technical disciplines, and achieving a high degree of stability, availability, and protection requires enterprise-tested best practices.

  • Create a Firm Foundation for Seamless Growth
    Small companies often start with an IT system implemented on a shoestring budget. Lacking a strong architecture, a series of band-aid repairs commonly get thrown onto of a marginal structure. As a business grows, stability and scalability issues can undermine the success of the organization. These environments need proper evaluation, intelligent strategic planning, and broad-based experience to upgrade to an IT environment that can act as the reliable foundation to meet current business requirements and ease future expansion.

  • Work with Solution Consultants, Not Resellers
    Small companies require direction and education to work through an ever more complicated array of technology options available for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or support organization that attempts to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services only. This allows Progent to align technical support with the genuine needs of clients. Mixing network consulting and product reselling can result in a situation where the proposed solution is based on a preselected vendor rather than being driven by the actual requirements of a client.

How to Contact Progent
In case your Sioux Falls, South Dakota company wants to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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