Fast, Affordable Remote Computer Network Troubleshooting for Sioux Falls, South Dakota Small Businesses
For over twenty years, Progent has focused on delivering world-class IT support services to customers who have small-business budgets. Progent has developed a powerful service solution that features a low-overhead, tightly connected virtual office network, sophisticated remote repair technology, a substantial team of engineers accredited in a broad range of technical disciplines, a Help Desk Call Center operational structure that maximizes efficiency and ensures follow-up, a global team of remote service experts, on-site support availability for the majority of most zip codes in the United States, and a corporate ethos focused on resolving network problems in the shortest time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the technical skills of your internal IT service personnel. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application design and development, disaster recovery preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified experts to help your business to design and implement your cloud strategy.

Core Products and Technologies Supported by Progent for Businesses in Sioux Falls, South Dakota
Progent provides the services of certified experts for all aspects of network technology found in small organizations. Products and technologies serviced by Progent's consultants include:

Support Delivery Alternatives Available for Sioux Falls, South Dakota Companies
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing computer support services is based on the Call Center structure familiar to larger IT support groups. Progent's Helpdesk Service Model ensures fast support, comprehensive service records, reliable follow-through, and tight cost control for an array of IT support delivery alternatives that include online repairs, on-premises support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can assist clients to analyze and fix network issues without the expense or time loss of on-premises service visits. The background of Progent's IT engineers makes it possible to handle the majority of IT issues quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for new customers to accommodate urgent situations and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out additional details about Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers onsite computer support for signed-up clients in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support experts to give small and midsize businesses the optimal solution: hands-on support professionals when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business application developers. The wait time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more details concerning how to register for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who need fast and dependable access to a professional Helpdesk with effective telephone assistance, remote troubleshooting capability, and enough technical depth for full escalation. Because small and midsize companies typically have limited information technology funds and can provide little management attention for dealing with network support, Progent's Help Desk Call Center Services could be the most efficient way to make sure that business information systems stay up and running. Learn more details about Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly availability of world-class consultants who can provide assistance with vital products and technologies such as Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop network design, virtualization strategies, plus configuration, programming and support for small business applications including accounting, operations, management reporting, sales automation, and office productivity suites. Progent can help with one-shot projects including site moves and major software migrations, longer term initiatives like management reporting software programming and customization, relational database application development and administration services, and web development, on-going services including network monitoring and system management, or emergency response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host critical applications such as Exchange Server and Microsoft SQL to provide small and midsize businesses with higher levels of reliability, protection, and performance than is feasible using the type of internal data center that is achievable for the majority of small and midsize companies. Since Progent uses the same data centers that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the expense of building and maintaining the systems needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions remain updated, protection and efficiency is continually monitored, and systems are consistently archived and available for full and rapid recovery. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small organization's production servers in a setting that not only provides the highest level of dependability and scalability but that is in addition convenient for clients to migrate to a different support provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can handle the mixed- OS and loosely standardized environments typical of small companies, and keeps ownership of the software in the customer's possession so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide advanced remote consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine local IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of network technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on network security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory requirements for IT information protection and incident reporting.

The breadth and size of Progent's engineering team bring a unique array of advantages to organizations trying to increase the business value of their information network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, in the trenches of network service, executing a wide variety of technical projects for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This ensures that you get not only expert technical skills, but also a support engineer with field-tested approaches for solving real-world network problems quickly. Read more details about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for phone support and on-site visits per minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for services delivered during normal business hours. Many service organizations demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity eliminates king-size invoices for quick fixes. Another advantage of granular billing is that your company will not be inclined to permit minor problems to stay unaddressed until they grow into major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local support firms who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports given by every staff member to every customer. The practice of documenting and organizing service records allows more effective support and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Small businesses who utilize independent consultants or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive. Learn additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Sioux Falls, South Dakota business needs to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Online Network Support
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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