Expert Remote Troubleshooting for Sioux Falls, South Dakota Computer Networks from World-class Consultants
Small companies have traditionally been underserved by large network support firms. Some small businesses allow themselves to grow dangerously reliant on freelance engineers or small support organizations who lack the bandwidth or extensive knowledge to respond promptly or efficiently to technical emergencies. Still other small businesses resort to mass-market service firms staffed with personnel trained to offer by-the-numbers solutions to ordinary problems but who are missing the experience and technical scope to handle the diversity of environments and absence of standards that characterizes small company information networks.

Progent's time-tested approach to delivering affordable and effective technical support to small businesses has made Progent one of the premiere Microsoft-certified network consulting organizations in the industry. Progent has delivered online help to small businesses in every state in the United States (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house network support staff. This can cut costs and help meet schedules for major IT initiatives like application programming, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of certified consultants to help your business to design and execute your cloud computing strategy.

Key Technologies Supported by Progent for Business Networks in Sioux Falls, South Dakota
Progent's nationwide team of industry certified support professionals provides assistance for virtually all aspects of network systems deployed by companies of any size. Practice areas supported by Progent in Sioux Falls include:

Service Delivery Options Available for Sioux Falls, South Dakota Companies
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and network management. Progent's model for delivering computer support services is based on the Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Support Mechanism promotes fast support, thorough activity documentation, reliable follow-up, and strict cost monitoring for an array of network service delivery modes that include remote repairs, in-person help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled online service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can assist clients to analyze and repair hardware and software issues without the cost or delay of on-premises support visits. The experience of Progent's IT engineers allows them to handle most IT issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup process for first-time clients to accommodate emergency network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the help you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn more information concerning Progent's online computer support expertise.

  • Onsite Support
    Progent offers onsite technical support for signed-up customers in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service experts to give small companies the best of both worlds: hands-on service professionals when you require them plus the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business application developers. The wait time for on-site support visits is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more details about why to register for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all businesses who need fast and reliable support from a professional Contact Center with effective telephone assistance, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Since smaller businesses typically are constrained by limited IT budgets and can provide scant executive attention for dealing with IT support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective option to make sure that small business computer networks are always up and running. Learn more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent provides small companies affordable access to enterprise-class consultants who can provide help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network security engineering, non-stop network consulting, virtual server strategies, plus configuration, customization and support for small business software such as financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with one-time projects including office moves and massive system upgrades, longer term initiatives such as management reporting application programming and customization, database software development and DBA support, and web design, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher levels of reliability, security, and performance than is feasible with the type of in-house data center that is practical for most small and midsize companies. Because Progent utilizes the same facilities that support the equipment of some of the planet's biggest information technology organizations, Progent can eliminate the investment in creating and managing the systems required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions stay current, protection and performance is constantly tracked, and systems and data files are consistently backed up and ready for complete and rapid recovery. Find out more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest level of availability and expandability but that is also simple for clients to migrate to another service provider or to move internally if your situation warrants it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving world-class reliability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can handle the mixed- platform and loosely standardized environments typical of small companies, and retains control of the software in the customer's possession so that moving to a different virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability to block or recover quickly from a ransomware attack. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Sioux Falls, South Dakota Businesses
Progent's staff size, scope of information technology expertise, and experience with enterprise IT consulting enable small companies to avoid the problems related to excessive reliance on thinly staffed support organizations or individual engineers.

Working with Progent's Experts enables your company to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT services, small companies sometimes depend excessively on freelance engineers. Though individual support providers have lower expenses than larger IT service organizations and can typically bill nominally smaller fees, individuals are occasionally too busy to respond rapidly to urgent situations. If an independent engineer is busy with another customer, sick, on travelling, or in training, the lack of backup staff may require your business to wait for assistance during a crisis. As your small business expands, system unavailability or difficulties with critical programs get more expensive. The money you thought you were saving on a freelancer can be eaten up quickly because of lower productivity. Also, when freelance engineers confront unfamiliar problems, the unavailability of a large engineering team to fall back on for help forces them to learn in place while your organization ends up footing the bill for their ongoing education.

  • Have Access to Experts in Sophisticated Information Technology Issues
    The majority of smaller service organizations or freelance consultants specializing in small company network support may excel at delivering routine fixes but lack the background to deal efficiently with complex network infrastructures with mixed platforms, numerous sites, Voice over IP systems, mobile workforces, interconnected financial and operational software, eCommerce, and custom business software. Progent's background with global enterprises and Progent's extensive group of experts can benefit your company because big-company networks are characteristically complex, support issues demand in-depth knowledge in many technical areas, and achieving a high degree of robustness, reliability, and protection requires enterprise-tested processes.

  • Build a Solid Basis for Seamless Growth
    Small companies typically start with an IT system implemented on a tight budget. Lacking a proper architecture, a series of ad hoc fixes commonly get thrown onto of a marginal foundation. As a company evolves, reliability and scalability problems can obstruct the success of the organization. Such environments need thorough evaluation, intelligent strategic analysis, and in-depth expertise to migrate to an IT infrastructure that will act as the solid foundation to meet current business needs and ease downstream expansion.

  • Partner with Solution Consultants, Not Resellers
    Small companies require direction and insight to work through an ever more complex array of IT options available for accelerating growth and enhancing productivity. Businesses do not need an IT engineer or service organization that attempts to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent sells services only. This allows Progent to align consulting support services with the real needs of clients. Mixing IT support and product selling can lead to a conflict where the recommended solution is based on a preselected technology instead of being based on the true needs of a small business.

Get in Touch with Progent
If your Sioux Falls, South Dakota company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.