Quick, Low-cost Remote Network Assistance for Sioux Falls, South Dakota Small Companies
For over two decades, Progent has specialized in providing enterprise-class network support services to clients with small-business IT budgets. Progent has developed a unique support solution that includes a cost-effective, seamless virtual office infrastructure, custom online troubleshooting tools, a large pool of consultants certified in a wide array of technical practice areas, a Help Desk service structure that promotes responsiveness and ensures follow-up, a worldwide team of remote service professionals, in-person service dispatching for the majority of most zip codes in the United States, and a company culture focused on solving network problems in the shortest time and at the least cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal IT service staff. This can save money and minimize technical risks for big IT initiatives such as software programming, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations.

Progent can also provide the services of accredited experts to assist your business to design and execute a sensible cloud computing strategy.

Main Products and Technologies Supported by Progent for Sioux Falls, South Dakota Businesses
As a Microsoft Gold Partner computer support firm that maintains a large team of Cisco qualified CCIE networking consultants and Apple accredited engineers, Progent offers emergency assistance and low-cost remote consulting to Sioux Falls, SD companies for a broad array of information technologies including:

Service Delivery Alternatives Available for Sioux Falls, South Dakota Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing IT support services is built on the Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Model promotes fast response, comprehensive service documentation, reliable follow-through, and tight expense control for a range of IT support delivery options that include online troubleshooting, onsite help, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support professionals can assist clients to analyze and repair hardware and software issues without the expense or time loss of on-premises support visits. The experience of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible registration process for new customers to address emergency network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the help you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent provides onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online support engineers to deliver small companies the optimal solution: onsite support professionals when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The response time for on-site support visits is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details about how to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize businesses and local governments who require fast and dependable support from an online Helpdesk with efficient telephone support, online repair tools, and sufficient technical strength for full problem escalation. Since smaller companies typically are constrained by tight IT budgets and can provide scant executive attention for handling network support tasks, Progent's Helpdesk Services could be the most cost-effective way to make sure that business information networks stay up and running. Learn more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with vital technologies including Microsoft Windows Server and application support, Cisco network infrastructure, network security consulting, non-stop it system design, virtual server solutions, plus configuration, customization and support for business applications including financials, ERP, business analytics, CRM, and productivity software. Progent can provide assistance with short-term projects such as site moves and major system upgrades, extended projects like business information software development and support, database software development and DBA support, and web design, on-going support such as server monitoring and system management, or urgent response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications such as Exchange and SQL Server in order to provide small and midsize businesses with higher degrees of dependability, protection, and recoverability than is feasible with the type of internal data center that is practical for the majority of small businesses. Because Progent utilizes the same facilities that host the equipment of many of the world's largest IT organizations, Progent can save you the cost of creating and managing the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs stay current, protection and efficiency is constantly monitored, and systems and data files are consistently archived and ready for complete and rapid recovery. Find out more concerning Progent's hosting for Exchange and other critical applications.

  • Virtualized Data Center Hosting Services
    Progent's Virtualized Data Center hosting offers complete hosting services for all of a small or midsize company's servers in a setting that not only provides the top degree of dependability and expandability but that is also simple for customers to migrate to a different support provider or to bring in-house if your situation warrants it. Progent's Virtualized Data Center hosting is built around proven virtualization technologies that allow companies with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and IT management while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Virtual Data Center Hosting encompasses all server-based software in a single centrally administered solution, can support the mixed- platform and loosely standardized environments typical of small businesses, and retains ownership of the software licenses in the client's hands so that migrating to a new virtual system is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote support to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-certified security engineers can provide a business-wide view of network protection.

The scope and depth of Progent's engineering team offer a unique array of benefits to clients trying to maximize the business value of their IT network within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on industry background, at the front lines of network support, executing a wide range of technical tasks for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This means that you get not just expert IT skills, but also a support engineer with field-tested approaches for fixing actual network problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for remote support and on-site visits by the minute. Consequently, you are invoiced just for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no sign-up charge and asks no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates major bills for quick fixes. Another advantage of by-the-minute billing is that customers will be less inclined to allow minor problems to stay unaddressed until they become major ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by every staff member to every customer. The practice of detailing and archiving service records allows more effective service and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces little competition. Small businesses who utilize freelance consultants or who maintain internal support personnel gain when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient. Read more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Sioux Falls, South Dakota company needs to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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