Affordable Network Troubleshooting from Microsoft Qualified Consultants for Businesses in Sioux Falls, SD
By delivering professional support when you require it, making available specialized knowledge for key business applications, offering high-value services like virtual data center hosting, invoicing only for help you receive, and requiring no sign-up fees or retainers for standard services, Progent enables you to maximize the competitive value of your information network and reduce support costs. Progent appreciates that network protection, dependability, and performance are as important to small companies as to major corporations but that small companies lack the leverage to invest heavily in information networks and in-house support groups. Progent's basic value proposition is that no network support organization can equal Progent's capability to deliver the IT support your business requires whenever you require it and at prices you can justify.

For larger businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house network support personnel. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like software development, business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can in addition offer the services of certified experts to help your business to plan and implement your cloud strategy.

Primary IT Areas Serviced by Progent for Businesses in Sioux Falls, South Dakota
Progent's team of world-class experts offers help for virtually all aspects of information technology used by businesses of all sizes. Areas supported by Progent in and around Sioux Falls include:

Support Delivery Alternatives Available for Sioux Falls, South Dakota Businesses
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk operational structure familiar to big IT support organizations. Progent's Contact Center Service Model promotes fast support, thorough service records, consistent follow-through, and strict cost control across an array of IT service delivery options that include online troubleshooting, on-premises help, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person support calls. The background of Progent's network consultants makes it possible to handle the majority of network issues quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup process for first-time clients to accommodate emergency situations and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Learn more information about Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to deliver small companies the best of both worlds: onsite service professionals when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security specialists, and business software developers. The wait time for in-person service calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details concerning how and why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who require fast and dependable access to a professional Help Desk with efficient phone support, remote troubleshooting tools, and sufficient technical depth for all needed problem escalation. Since small and midsize companies typically are constrained by limited IT budgets and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Contact Center Services can be the most efficient way to make sure that small business information systems are always up and running. Learn more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network security consulting, non-stop it system engineering, virtual server strategies, plus integration, customization and training for business software including financials, operations, reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site moves and major software migrations, longer term initiatives such as business analytics software development and support, relational database application programming and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system management, or emergency response like disaster recovery and virus removal.

  • Application Hosting
    Progent can host mission-critical business applications like Exchange Server and MS SQL in order to provide small businesses with higher levels of reliability, security, and performance than is possible with the type of on-site data center that is realistically affordable for most small organizations. Since Progent utilizes the same data centers that support the equipment of many of the planet's largest information technology companies, Progent can save you the investment in building and maintaining the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs stay updated, security and performance is continually tracked, and systems are consistently archived and available for full and prompt recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's production servers in an environment that not only provides the top level of fault-tolerance and expandability but that is also easy for clients to transfer to another service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that permit small businesses with mixed networks to benefit dramatically on the expense of capital equipment, system support, and IT administration while achieving enterprise-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can support the mixed- platform and non- standardized environments common with small companies, and keeps ownership of the licenses in the customer's possession so that moving to a different virtualized system is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online consulting services to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to provide centralized control and world-class protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly after a ransomware attack. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of infrastructure products including firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of network security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory mandates for IT information protection and reporting.

The scope and depth of Progent's engineering staff bring a powerful array of advantages to customers trying to increase the productivity of their information network within an affordable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry experience, at the front lines of IT service, executing a wide variety of IT projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested methods for resolving actual network problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to charge for phone support and on-site help by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a higher rate for after-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no sign-up charge and requires no retainer for services delivered during normal working hours. Many service organizations demand large minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity eliminates big bills for quick repairs. An additional benefit of by-the-minute invoicing is that your company won't be tempted to allow less critical problems to fester until they become big problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who provide scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation given by every consultant to each customer. The discipline of detailing and archiving service records results in more efficient service and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Small companies who utilize independent service providers or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and efficient. Read more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Sioux Falls, South Dakota company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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