Low-cost Network Tech Support from Microsoft and Cisco Qualified Experts for Businesses in South Bend, IN
By delivering world-class support whenever you need it, making available specialized expertise for critical applications, offering high-value services like virtual data center hosting, invoicing only for services you receive, and charging no setup fees or retainers for standard services, Progent enables your company to maximize the business value of your information network and cut support expenses. Progent understands that information system protection, dependability, and efficiency are just as critical to small companies as to major enterprises but that small companies lack the leverage to invest aggressively in information networks and internal support groups. Progent's fundamental competitive advantage is that no network support organization can match Progent's capability to provide the IT support expertise your business requires whenever you require it and at a cost you can afford.

For larger companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal network support group. This can cut costs and help meet schedules for big IT initiatives such as software development, disaster recovery preparedness, network security audits, office consolidations, or technology migrations.

Progent can also provide access to accredited consultants to assist your company to design and execute your cloud strategy.

Primary Products and Technologies Supported by Progent for South Bend, Indiana Business Networks
As a Microsoft Certified Gold Partner computer support company that maintains a world-class group of Cisco certified CCIE networking consultants and Apple certified engineers, Progent provides emergency troubleshooting and low-cost online consulting to South Bend, IN companies for a broad array of information technologies including:

Service Delivery Alternatives for South Bend, Indiana Companies
Progent offers a selection of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing computer support is built on the Help Desk structure common to big IT organizations. Progent's Helpdesk Support Mechanism ensures fast support, comprehensive activity documentation, reliable follow-through, and tight expense control for a range of network service delivery options that include remote repairs, in-person help, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can assist customers to analyze and repair hardware and software issues without the cost or delay of on-premises support calls. The background of Progent's IT consultants makes it possible to resolve most IT problems rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time clients to address emergency situations and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out more information about Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote support experts to give small businesses the best of both worlds: in-person service professionals when you need them plus the on-line help of Progent's seasoned team of IT engineers, security professionals, and business application developers. The wait time for on-site service calls is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details about how to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for all businesses who need prompt and reliable access to a professional Helpdesk with efficient phone support, online repair capability, and sufficient technical depth for full problem escalation. Because smaller businesses usually are constrained by limited information technology budgets and can spare little management attention for handling network support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient way to make sure that small business computer networks stay productive. Learn more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable access to world-class IT professionals who can provide help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant network design, virtualization solutions, plus integration, customization and support for business programs such as accounting, ERP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as office relocations and major system upgrades, longer term projects such as business reporting software programming and customization, relational database software programming and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host vital applications such as Microsoft Exchange Server and SQL Server in order to provide small businesses with higher levels of dependability, security, and recoverability than is possible with the type of in-house data center that is achievable for the majority of small companies. Because Progent uses the same facilities that support the equipment of some of the planet's largest IT organizations, Progent can save you the investment in building and managing the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions remain current, security and efficiency is continually monitored, and systems and data files are regularly archived and ready for complete and prompt recovery. Learn more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is in addition convenient for customers to transfer to another support firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow small businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure support, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed service, can support the mixed- OS and non- standardized environments common with small companies, and retains ownership of the software licenses in the customer's possession so that moving to a new virtual host is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote consulting to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize local resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to provide centralized management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Find out more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight Systems Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Why Progent Offers the Right Choice for South Bend, Indiana Small Businesses
Progent's size, breadth of information technology expertise, and familiarity with corporate network consulting allow small and midsize businesses to avoid the pitfalls related to over dependence on thinly staffed service firms or individual engineers.

Teaming with Progent enables your company to:

  • Prevent Excessive Reliance on Individual Consultants
    For network support, small businesses sometimes rely heavily on independent consultants. Although individual support providers have lower overhead than more substantial IT service firms and can typically charge nominally lower fees, individuals are sometimes too busy to react rapidly to critical network problems. If an independent engineer is occupied with another client, sick, on vacation, or in training, the absence of replacement staff may force your company to go without help during an emergency. The more your small business expands, system unavailability or problems with critical applications get more costly. The money you believed you were conserving on a freelancer can be eaten up quickly because of lost productivity. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a large engineering team to count on for help requires them to train in place while your organization winds up with the bill for their ongoing education.

  • Have Access to Experts in Complex Network Solutions
    Many smaller support organizations or freelance consultants focused on small business network consulting are capable of delivering routine fixes but lack the experience to deal cost-effectively with complicated network configurations that have a variety of operating systems, many offices, VoIP systems, mobile clients, integrated accounting and operational software, data-driven web sites, and custom line-of-business software. Progent's background with global enterprises and Progent's extensive team of specialists can benefit your business because big-company networks are inherently complex, support issues require thorough understanding of in numerous technical disciplines, and achieving a high level of stability, reliability, and security calls for enterprise-proven best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically start with an IT system cobbled together on a tight budget. Lacking a strong basis, a series of ad hoc repairs commonly get thrown on top of a tenuous foundation. As a company grows, reliability and scalability issues can undermine the success of the organization. Such environments require proper assessment, intelligent business analysis, and in-depth experience to upgrade to a network infrastructure that can provide the reliable foundation to meet critical business requirements and ease future expansion.

  • Partner with Solution Providers, Not Product Vendors
    Smaller companies require direction and education to work through an increasingly complicated maze of technology options offered for accelerating growth and enhancing productivity. They do not need an IT engineer or support firm that attempts to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent provides services and expertise exclusively. This allows Progent to match consulting support with the real interests of customers. Mixing network support and product selling can lead to a situation where the proposed solution is based on a preselected technology instead of being driven by the true needs of a customer.

Contact Progent
In case your South Bend, Indiana company wants to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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