Low-cost Computer Tech Support from Microsoft Qualified Consultants for Companies in South Bend, IN
By delivering world-class support whenever you require it, making available specialized expertise for key applications, offering high-value services such as virtual data center hosting, invoicing only for help you receive, and requiring no sign-up or retainer fees for standard services, Progent enables you to maximize the business value of your It system and reduce service costs. Progent recognizes that network protection, dependability, and performance are just as important to small companies as to major corporations but that small companies lack the economy of scale to spend heavily in computer networks and in-house support groups. Progent's basic value proposition is that no IT support firm can match Progent's ability to provide the network support your business needs whenever you require it and at prices you can afford.

For larger businesses, Progent offers co-sourcing services to reinforce the technical skills of your in-house IT service group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like software programming, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also offer access to certified experts to assist your business to plan and execute a sensible cloud computing strategy.

Core Practice Areas Serviced by Progent for Businesses in South Bend, Indiana
Progent's group of world-class support professionals provides assistance for virtually all facets of network technology deployed by companies of all sizes. Practice areas served by Progent in and around South Bend include:

Service Delivery Options for South Bend, Indiana Businesses
Progent has a selection of options for providing small businesses with cost-effective computer services for technical support, system architecture, hosting, and network management. Progent's model for delivering IT support services is based on the Call Center operational structure common to big IT organizations. Progent's Contact Center Service Model ensures fast support, thorough service records, consistent follow-up, and strict cost monitoring for a range of IT service delivery modes that include remote repairs, onsite support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises support visits. The experience of Progent's network engineers makes it possible to handle the majority of network problems quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for first-time clients to address urgent network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn additional information about Progent's online computer support services.

  • On-site Support
    Progent provides on-site computer support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the optimal solution: on-premises service technicians when you need them as well as the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The wait time for on-site service visits is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details concerning why to register for Progent's in-person network service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable support from a professional Contact Center with effective phone assistance, remote repair capability, and sufficient technical depth for full escalation. Because smaller businesses typically are constrained by tight IT budgets and can spare little management attention for handling IT support, Progent's Contact Center Services could be the most cost-effective way to ensure that business computer systems are always up and running. Read more about Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent provides small businesses affordable access to world-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop it system consulting, virtual server solutions, plus integration, customization and support for small business software including financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with one-time projects including site relocations and major system migrations, extended projects such as business information software programming and customization, database software programming and administration support, and web design, continuing support such as network monitoring and system management, or urgent services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and MS SQL in order to provide small businesses with higher degrees of reliability, security, and recoverability than is possible with the type of on-site data center that is realistically affordable for most small and midsize companies. Because Progent uses the same data centers that host the gear of many of the planet's largest IT organizations, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs remain updated, protection and performance is continually tracked, and systems and data files are regularly backed up and ready for full and prompt recovery. Learn additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the top degree of dependability and extensibility but that is in addition simple for clients to transfer to another support provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow small businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure maintenance, and IT management while getting world-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered solution, can handle the multi- platform and non- standardized networks common with small companies, and retains control of the licenses in the customer's possession so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide expert remote support services to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine local IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a company-wide view of network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory requirements for IT data protection and incident reporting.

The scope and size of Progent's consulting staff offer a unique array of benefits to companies trying to maximize the productivity of their IT network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, at the forefront of IT support, performing a broad range of IT projects for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested methods for solving actual IT problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major invoices for quick repairs. Another advantage of by-the-minute invoicing is that clients are not tempted to allow less critical problems to stay unaddressed until they grow into major ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports given by each consultant to every customer. The practice of documenting and organizing service records results in more effective service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has little competition. Small companies who utilize freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, secure, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your South Bend, Indiana company wants to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Assistance
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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