South Bend, IN Remote Support from World-class Network Troubleshooting Professionals
Progent's computer network troubleshooting services can provide your South Bend, IN business budget-friendly and consistent support from Microsoft and Cisco certified computer engineers. By providing network consulting service when you require it, providing specialized knowledge for critical applications, delivering unique services such as automated network monitoring, and invoicing only for support you use, Progent gives your South Bend, Indiana business an economical solution for optimizing the productivity and profitability of small office networks. If you run a local system, rely on cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for organizations to build and manage a robust and secure information network and to benefit from fast access to the seasoned consulting ordinarily restricted to enterprises who are able to set up a sizeable internal information technology staff.

For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the skills of your in-house network support staff. Co-sourcing can reduce expenses and minimize technical risks for major projects like application design and development, disaster recovery planning, security audits, merging datacenters, or software migrations.

Progent can in addition provide access to certified experts to help your business to design and execute your cloud strategy.

Key IT Areas Supported by Progent for Business Networks in South Bend, Indiana
Progent offers the support of qualified consultants for all facets of network technology deployed in small companies and local governments. Products and technologies supported by Progent include:

Service Delivery Alternatives Available for South Bend, Indiana Businesses
Progent has a selection of alternatives for providing small and midsize companies with cost-effective IT services for technical support, system architecture, hosting, and IT administration. Progent's model for providing IT support services is based on the Call Center structure common to larger IT support organizations. Progent's Helpdesk Support Mechanism promotes fast response, comprehensive activity records, consistent follow-through, and strict cost monitoring for a range of network support delivery modes that include online repairs, in-person help, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified support experts can help clients to analyze and fix hardware and software issues without the cost or time loss of travel for onsite service calls. The background of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for first-time customers to address urgent network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the help you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting services.

  • Onsite Service
    Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's online service engineers to give small and midsize businesses the best of both worlds: on-premises service professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The wait time for on-site service visits is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Find out more concerning how to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for all businesses who need fast and dependable access to an online Help Desk with efficient phone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Since smaller companies typically have limited information technology budgets and can provide little management bandwidth for handling network support tasks, Progent's Contact Center Services could be the most efficient option to ensure that small business information networks are always up and running. Learn more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows Server and application support, Cisco network design, company-wide network protection engineering, non-stop it system consulting, virtual server solutions, plus configuration, programming and support for small business software such as accounting, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-time projects including site relocations and major system upgrades, extended projects such as management information application development and customization, database software development and DBA services, and web development, continuing services including network monitoring and network administration, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications like Exchange and Microsoft SQL in order to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is possible with the class of on-site data center that is achievable for most small and midsize companies. Because Progent utilizes the same facilities that support the equipment of some of the world's biggest IT organizations, Progent can save you the expense of building and maintaining the infrastructure needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for complete and prompt recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the top level of dependability and scalability but that is in addition simple for customers to migrate to a different support firm or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that permit companies with mixed environments to save dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class availability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can handle the multi- platform and non- standardized networks common with small businesses, and retains ownership of the licenses in the client's possession so that migrating to a new virtualized system is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online support services to help organizations of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on network security and can assist with complex security projects such as SIEM solutions to help enterprises comply with industry standards and statutory mandates for IT information protection and reporting.

The breadth and size of Progent's engineering team bring a unique set of advantages to companies trying to increase the productivity of their IT system within a realistic budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry experience, at the forefront of IT support, performing a wide range of technical projects for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This means that you get not just world-class technical capability, but also a support engineer with proven approaches for resolving actual IT problems quickly. Read additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help per minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for support services provided during normal business hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity does away with big bills for quick fixes. Another benefit of by-the-minute billing is that your company are not tempted to permit incipient issues to stay unaddressed until they become big problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports given by every staff member to every client. The practice of documenting and archiving support activity results in more effective service and eliminates a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Small companies who utilize independent service providers or who maintain in-house support personnel gain when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and efficient. Read more about Progent's knowledge transfer services.

How to Contact Progent
If your South Bend, Indiana company needs to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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