South Bend, IN Urgent Remote Help from Certified Network Service Experts
Progent's computer network support services free your South Bend, IN business from dependence on an individual network consultant while offering you cost-effective and dependable access to Microsoft and Cisco certified computer experts. By delivering network support help when you require it, providing specialized knowledge for vital technologies, delivering unique support such as 24x7 server monitoring, and invoicing only for services you use, Progent offers your South Bend, Indiana business an economical alternative for maximizing the business value of your small office network. Progent is the intelligent choice for small organizations to build and manage a robust and secure information network and to benefit from quick availability of the experienced support ordinarily available only to businesses who can afford a sizeable internal information technology organization.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal IT service staff. Co-sourcing can save money and help meet schedules for major IT initiatives like application development, business continuity preparedness, security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide the services of accredited consultants to assist your company to plan and execute a sensible cloud computing strategy.

Primary IT Areas Serviced by Progent for Office Networks in South Bend, Indiana
Progent offers the support of accredited experts for all aspects of business network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:

Service Delivery Alternatives for South Bend, Indiana Companies
Progent has a variety of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing computer support is based on the Call Center operational structure common to big IT organizations. Progent's Contact Center Service Mechanism ensures fast response, comprehensive service records, reliable follow-through, and tight expense control for a range of IT service delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to analyze and fix network problems without the cost or time loss of travel for onsite support visits. The background of Progent's IT consultants allows them to handle the majority of network problems rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time clients to accommodate urgent situations and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn more information concerning Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent provides onsite technical support for signed-up customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: in-person service professionals when you need them as well as the remote expertise of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The response time for in-person support calls is usually under one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about how to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for all businesses and local governments who need prompt and reliable access to an online Help Desk with efficient telephone assistance, remote troubleshooting capability, and sufficient technical strength for full problem escalation. Since small and midsize companies typically have tight information technology funds and can provide scant management attention for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to make sure that business computer systems are always productive. Learn more about Progent's Help Desk services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can provide assistance with vital technologies such as Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network design, virtualization strategies, plus configuration, customization and training for business applications such as accounting, operations, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including office relocations and massive software migrations, extended projects like management analytics application programming and customization, database software development and administration services, and web development, on-going support including server monitoring and network management, or urgent response such as data restoration and malware removal.

  • Application Hosting
    Progent can host mission-critical business applications like Exchange and MS SQL to provide small and midsize companies with higher levels of availability, protection, and performance than is possible with the class of in-house data center that is practical for the majority of small businesses. Because Progent uses the same facilities that host the gear of many of the world's biggest IT companies, Progent can save you the cost of building and maintaining the infrastructure needed for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions stay current, security and performance is continually tracked, and systems and data files are regularly backed up and ready for complete and prompt recovery. Learn additional information about Progent's hosting for Exchange and other critical applications.

  • Virtual Data Center Hosting
    Progent's Virtualized Data Center hosting provides complete hosting services for the entirety of a small organization's production servers in an environment that not only provides the highest level of dependability and extensibility but that is also easy for clients to migrate to a different service firm or to bring in-house when your business situation calls for it. Progent's Virtual Data Center hosting is built around proven virtualization techniques that permit companies with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Virtual Data Center Hosting covers all server-based applications in a single centrally managed service, can handle the multi- OS and non- standardized networks typical of smaller businesses, and retains ownership of the licenses in the client's possession so that moving to a different virtual host is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote consulting services to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine physical resources as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-authorized security engineers offer a business-wide perspective on system security.

The scope and size of Progent's consulting team offer a powerful set of advantages to clients trying to maximize the business value of their information network within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, in the trenches of IT service, executing a broad range of technical projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This means that you get not only expert technical help, but also a consultant with proven approaches for fixing actual network problems quickly. Learn more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you pay only for received services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity eliminates king-size invoices for quick fixes. Another advantage of by-the-minute invoicing is that customers will not be inclined to permit simple problems to stay unaddressed until they grow into big problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local support organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by each staff member to every client. The discipline of detailing and organizing service activity allows more effective support and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Small companies who work with freelance service providers or who maintain in-house support staffs gain when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient. Learn additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your South Bend, Indiana business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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