Expert Remote Help for South Bend, Indiana Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been ignored by major network support firms. Some small businesses permit themselves to become excessively reliant on freelance engineers or small consulting firms who lack the bandwidth or comprehensive knowledge to respond quickly or efficiently to network emergencies. Other small businesses turn to giant support firms that employ technicians able to offer standardized fixes for ordinary problems but who are missing the background and versatility to handle the variety of configurations and absence of standardization typical of small business IT systems.

Progent's time-tested approach to providing affordable and successful technical service to small companies has made Progent among the top Microsoft network consulting organizations in the industry. Progent has delivered remote help to companies in every state in the United States and offers in-person technical support in almost all zip codes.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house IT support personnel. This can cut costs and minimize technical risks for big projects such as application development, business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can also offer access to certified experts to help your business to design and execute a sensible cloud strategy.

Key Technologies Supported by Progent for Office Networks in South Bend, Indiana
Progent's group of certified support professionals provides help for virtually all aspects of information technology used by companies of all sizes. Practice areas served by Progent in South Bend include:

Support Delivery Options Available for South Bend, Indiana Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, consulting, hosting, and IT management. Progent's model for delivering computer support services is based on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Support Mechanism promotes fast support, comprehensive service records, dependable follow-up, and tight cost control across an array of IT service delivery options that include online repairs, onsite help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and repair network issues without the expense or time loss of travel for onsite support visits. The experience of Progent's network consultants makes it possible to resolve most IT issues quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for first-time customers to address urgent network problems and Progent charges per minute with no sign-up fees or minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out additional details about Progent's online network troubleshooting services.

  • Onsite Service
    Progent provides on-site technical support for signed-up customers in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: onsite support technicians when you need them plus the remote help of Progent's seasoned team of network consultants, security professionals, and business software developers. The wait time for on-site support calls is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises support. Learn more about why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Helpdesk Services are intended for all businesses who need prompt and reliable access to an online Help Desk Call Center with efficient telephone assistance, remote troubleshooting capability, and enough technical depth for full problem escalation. Since small and midsize businesses typically have limited information technology funds and can spare scant executive bandwidth for dealing with network support, Progent's Help Desk Outsourcing Services could be the most cost-effective way to make sure that business information networks are always productive. Read more details about Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can deliver assistance with critical products and technologies such as Windows Server support, Cisco network architecture, network protection consulting, fault tolerant it system engineering, virtualization solutions, plus configuration, programming and support for small business software including accounting, ERP, business analytics, sales automation, and office productivity software. Progent can help with one-shot projects such as office relocations and major system migrations, extended initiatives such as business information software programming and support, database software development and administration services, and web development, continuing services such as server monitoring and network administration, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange and Microsoft SQL Server in order to provide small companies with greater levels of reliability, security, and performance than is feasible using the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of some of the world's biggest IT companies, Progent can save you the investment in creating and managing the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions remain updated, security and efficiency is constantly monitored, and systems are regularly archived and available for full and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small company's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is in addition convenient for clients to transfer to another support provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit small businesses with mixed networks to benefit significantly on the costs of capital equipment, system maintenance, and network management while getting world-class reliability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered package, can handle the mixed- OS and loosely standardized networks typical of small businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtual system is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize local resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

Why Progent Is the Right Alternative for South Bend, Indiana Small Businesses
Progent's staff size, depth of technical expertise, and experience with enterprise IT support allow small companies to sidestep the pitfalls related to over dependence on thinly staffed support firms or freelance engineers.

Teaming with Progent's Experts enables your company to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT services, smaller companies sometimes depend heavily on individual consultants. Although individual service engineers have lower overhead than larger support organizations and can typically bill nominally lower rates, freelancers are frequently stretched to far to react quickly to urgent network problems. If an independent engineer is occupied with another customer, ill, on vacation, or in class, the absence of replacement personnel may require your business to go without help in case of an emergency. The more your small business expands, system unavailability or difficulties with line-of-business applications become more expensive. The dollars you thought you were conserving on a freelancer can be eaten up fast due to lost productivity. In addition, when independent consultants confront unfamiliar technologies, the lack of a big engineering group to depend on for assistance requires them to learn in place while your business winds up footing the bill for their continuing education.

  • Gain Access to Certified Professionals in Advanced IT Solutions
    The majority of smaller service firms or freelance engineers specializing in small company IT support may excel at delivering routine fixes but don't have the seasoning to deal efficiently with complicated network environments that have mixed operating systems, multiple locations, Voice over IP implementations, mobile clients, interconnected financial and operational software, eCommerce, and custom business software. Progent's background with global companies and Progent's large team of specialists can benefit your company because enterprise environments are characteristically complicated, integration problems require thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of stability, availability, and security calls for enterprise-tested leading practices.

  • Build a Solid Basis for Seamless Growth
    Small companies typically begin with a network cobbled together on a tight budget. Lacking a proper basis, a series of ad hoc fixes often get piled on top of a tenuous foundation. As a company grows, stability and expandability issues can undermine the success of the organization. Such networks require proper evaluation, intelligent business analysis, and broad-based expertise to upgrade to a network environment that will provide the solid foundation to meet current business needs and support future expansion.

  • Team with Solution Providers, Not Product Vendors
    Small companies require direction and education to navigate through an increasingly complicated maze of IT options available for enabling business growth and improving productivity. Businesses do not need a network engineer or service organization that attempts to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services only. This permits Progent to match consulting support services with the genuine interests of clients. Combining network support and product reselling can result in a situation where the recommended solution is built around a predetermined vendor instead of being based on the true requirements of a client.

Contact Progent
In case your South Bend, Indiana business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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