Low-cost Computer Support from Microsoft and Cisco Qualified Consultants for Companies in South Bend, IN
By delivering professional support whenever you require it, making available specialized knowledge for key applications, offering high-value services such as virtual data center hosting, billing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent allows you to maximize the business value of your It network and reduce service costs. Progent recognizes that information system protection, dependability, and efficiency are as critical to small companies as to large enterprises but that small companies lack the leverage to invest heavily in computer networks and internal service groups. Progent's basic value proposition is that no IT consulting organization can match Progent's capability to deliver the IT support expertise your business needs when you require it and at prices you can afford.

For larger businesses, Progent offers co-sourcing support to reinforce the technical skills of your in-house network support group. This can cut costs and help meet schedules for big projects like software development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of certified consultants to assist your business to plan and execute a sensible cloud computing strategy.

Primary IT Areas Serviced by Progent for Office Networks in South Bend, Indiana
Progent's team of certified engineers offers support for all aspects of information systems deployed by companies of any size. Areas supported by Progent in and around South Bend include:

Support Delivery Options Available for South Bend, Indiana Companies
Progent offers a variety of alternatives for providing small companies with cost-effective IT services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for providing IT support services is built on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Service Model ensures fast support, comprehensive service records, dependable follow-through, and strict cost monitoring for an array of IT support delivery alternatives that include online troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support experts can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite support visits. The background of Progent's IT engineers makes it possible to handle the majority of network issues rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-based signup process for first-time clients to accommodate emergency situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out additional details about Progent's online computer troubleshooting services.

  • On-site Service
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online service engineers to give small and midsize businesses the best of both worlds: onsite service technicians when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security specialists, and business software programmers. The response time for in-person support visits is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more concerning how and why to register for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for all companies who require fast and dependable support from a professional Helpdesk with efficient telephone assistance, online troubleshooting tools, and enough technical strength for full escalation. Since small and midsize companies usually are constrained by limited information technology budgets and can spare little executive attention for dealing with IT support, Progent's Contact Center Outsourcing Services could be the most efficient way to ensure that small business information systems stay productive. Learn more concerning Progent's Help Desk services.

  • Consulting Services
    Progent provides small companies budget-friendly access to world-class IT professionals who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection consulting, fault tolerant it system engineering, server virtualization solutions, plus integration, programming and training for business software including accounting, operations, business analytics, CRM, and office productivity software. Progent can help with one-time projects including site moves and major system migrations, extended projects like business analytics application programming and customization, relational database application programming and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for key business applications such as Microsoft Exchange Server and MS SQL in order to provide small businesses with higher degrees of dependability, security, and performance than is feasible with the type of internal data center that is practical for most small and midsize companies. Since Progent uses the same data centers that host the gear of many of the world's largest information technology companies, Progent can save you the investment in creating and managing the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and service packs remain current, protection and performance is continually tracked, and systems are regularly archived and available for full and prompt recovery. Learn additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest degree of dependability and scalability but that is in addition simple for customers to transfer to another service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is based on tested virtualization technologies that permit businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while achieving world-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can support the mixed- platform and non- standardized environments common with smaller companies, and keeps control of the software licenses in the client's hands so that migrating to a new virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote consulting services to help companies of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to stop or recover quickly after a ransomware attack. Progent will work with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for South Bend, Indiana Small Businesses
Progent's staff size, scope of information technology skill, and experience with enterprise network support enable small and midsize businesses to avoid the problems associated with over dependence on thinly staffed support firms or independent consultants.

Teaming with Progent enables your company to:

  • Prevent Over Dependence on Freelance Consultants
    For IT support, small businesses sometimes rely excessively on freelance consultants. Although individual service engineers carry lower expenses than more substantial IT service firms and can typically charge apparently lower fees, they are sometimes too busy to react rapidly to urgent network problems. If a freelance consultant is busy with different client, ill, on vacation, or in training, the absence of backup personnel may force your business to go without help during an emergency. As your small business expands, system unavailability or problems with line-of-business programs become more costly. The dollars you thought you were conserving on an independent consultant can evaporate quickly because of lower productivity. In addition, when freelance consultants confront new technologies, the unavailability of a big consulting team to fall back on for advice requires them to train with the meter running while your company winds up footing the costs for their ongoing education.

  • Have Access to Experts in Sophisticated Information Technology Issues
    The majority of small service firms or independent consultants specializing in small business network consulting are capable of delivering connect-the-dots solutions but don't have the background to deal efficiently with complex network infrastructures with a variety of platforms, numerous offices, Voice over IP implementations, mobile workforces, interconnected financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's large staff of specialists can benefit your small business because big-company networks are characteristically complex, integration problems demand in-depth understanding of in numerous technical areas, and reaching an acceptable level of robustness, reliability, and security requires enterprise-proven leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often start with an IT system cobbled together on a tight budget. Without a strong architecture, a sequence of band-aid repairs commonly get piled on top of a weak structure. As a company evolves, stability and expandability issues can hinder the success of the business. Such environments need thorough evaluation, smart strategic analysis, and broad-based experience to upgrade to a network infrastructure that will provide the solid foundation to meet current business requirements and support downstream expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller companies require guidance and insight to navigate through an ever more complex maze of technology options offered for accelerating growth and enhancing productivity. They do not need an IT engineer or service firm that tries to promote products. Progent avoids conflicts of interest by not reselling any products. Progent provides services only. This allows Progent to match technical support services with the genuine needs of clients. Mixing IT support and product selling can result in a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the true requirements of a small business.

Get in Touch with Progent
In case your South Bend, Indiana business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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