Expert Remote Help for South Bend, Indiana Networks from World-class Engineers
Small companies have typically been overlooked by large IT support organizations. Some small companies allow themselves to become excessively dependent on freelance engineers or small consulting organizations who lack the bandwidth or extensive knowledge to respond promptly or efficiently to network crises. Other small companies resort to giant support firms that employ technicians taught to provide standardized solutions to common issues but who do not have the experience and versatility to handle the diversity of environments and lack of standards typical of small company IT networks.

Progent's proven methodology for delivering affordable and successful network support to small businesses has made Progent among the premiere Microsoft-certified network service firms in the industry. Progent has provided online help to businesses in every state in the U.S. (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your internal IT service team. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like application development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to certified experts to assist your business to plan and execute your cloud strategy.

Core Technologies Supported by Progent for Businesses in South Bend, Indiana
Progent's national group of certified experts offers help for all aspects of information systems found in businesses of any size. Areas supported by Progent in and around South Bend include:

Service Delivery Alternatives Available for South Bend, Indiana Businesses
Progent has a selection of options for providing small businesses and local governments with affordable IT services for technical support, system architecture, hosting services, and IT administration. Progent's model for providing IT support services is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Mechanism promotes rapid response, thorough activity documentation, dependable follow-up, and tight cost control across a range of IT support delivery alternatives that include remote troubleshooting, onsite support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can help customers to troubleshoot and fix network issues without the cost or time loss of on-premises service visits. The experience of Progent's IT engineers makes it possible to handle the majority of network issues quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for new customers to accommodate urgent situations and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out more information concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite computer assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can work in tandem with Progent's remote service experts to deliver small and midsize companies the best of both worlds: in-person support technicians when you need them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business software developers. The wait time for in-person support visits is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more concerning why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all companies who require fast and dependable access to an online Helpdesk with effective telephone support, remote troubleshooting tools, and enough technical depth for full escalation. Since smaller businesses usually have tight IT budgets and can provide scant executive bandwidth for handling IT support tasks, Progent's Help Desk Services can be the most cost-effective option to ensure that small business computer networks stay up and running. Read more details concerning Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can provide help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network security consulting, non-stop it system consulting, virtual server strategies, plus integration, programming and support for small business applications including accounting, operations, business analytics, sales automation, and office productivity packages. Progent can help with one-time projects including site relocations and massive system migrations, longer term projects such as business reporting software programming and customization, database application programming and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical applications like Exchange and Microsoft SQL to provide small and midsize businesses with greater degrees of reliability, security, and recoverability than is feasible using the class of internal data center that is realistically affordable for most small and midsize companies. Because Progent utilizes the same facilities that support the equipment of many of the world's largest IT companies, Progent can save you the cost of building and maintaining the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs stay current, protection and efficiency is continually monitored, and systems and data files are consistently backed up and ready for complete and prompt recovery. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the top level of fault-tolerance and scalability but that is also simple for clients to migrate to another service provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit small businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure support, and IT administration while getting world-class dependability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed solution, can handle the multi- platform and loosely standardized networks typical of smaller companies, and retains control of the licenses in the customer's possession so that migrating to a different virtual system is fast, safe, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers expert remote consulting services to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for South Bend, Indiana Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate IT consulting allow small businesses to avoid the pitfalls associated with over reliance on small service organizations or individual consultants.

Teaming with Progent allows your company to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network services, small companies sometimes rely heavily on independent engineers. Although freelance service providers carry lower expenses than larger IT service firms and can typically bill nominally smaller fees, freelancers are sometimes too busy to respond rapidly to critical problems. If a freelance engineer is busy with different client, sick, on vacation, or in training, the lack of replacement personnel may force your company to go without help during an emergency. The more your company expands, system downtime or problems with critical programs get more expensive. The dollars you believed you were conserving on a freelancer can disappear fast because of lower productivity. In addition, when freelance engineers confront unfamiliar problems, the lack of a large consulting group to rely on for help requires them to learn in place while your organization winds up with the bill for their continuing training.

  • Gain Access to Experts in Sophisticated IT Solutions
    Many small service organizations or freelance consultants focused on small company IT consulting are capable of providing connect-the-dots fixes but don't have the background to deal cost-effectively with complex IT environments that have a variety of operating systems, numerous locations, Voice over IP systems, remote clients, interconnected financial and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's background with global companies and Progent's extensive staff of specialists can benefit your business because big-company environments are inherently complicated, support problems require in-depth knowledge in numerous technical areas, and achieving an acceptable level of stability, reliability, and security calls for industry-proven processes.

  • Build a Solid Foundation for Seamless Growth
    Small companies often start with a network implemented on a shoestring budget. Lacking a carefully designed architecture, a series of band-aid repairs often get tossed onto of a marginal foundation. As a business grows, stability and scalability problems can obstruct the productivity of the organization. These environments require thorough evaluation, intelligent strategic planning, and broad-based expertise to migrate to a network environment that can provide the solid foundation to handle current business needs and ease future growth.

  • Partner with Solution Providers, Not Product Vendors
    Small companies require guidance and insight to navigate through an increasingly complex maze of IT alternatives offered for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or service firm that attempts to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent provides services and expertise only. This permits Progent to align technical services with the real interests of customers. Mixing network consulting and product selling can result in a conflict where the recommended solution is based on a preselected vendor instead of being based on the actual requirements of a client.

How to Contact Progent
In case your South Bend, Indiana business wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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