Expert Online Technical Support for South Bend, Indiana Small Business Computers from Certified Engineers
Small companies have traditionally been underserved by large IT support organizations. Many small businesses permit themselves to grow overly reliant on freelance engineers or small consulting organizations who don't have the bandwidth or extensive skill sets to react promptly or efficiently to network emergencies. Still other small companies turn to mass-market support providers staffed with technicians trained to provide by-the-numbers solutions to ordinary issues but who are missing the experience and technical scope to deal with the variety of environments and lack of standardization that characterizes small company information networks.

Progent's time-tested approach to delivering low-cost and effective technical support to small companies has made Progent one of the premiere Microsoft network service organizations in the United States. Progent has provided remote help to companies in every state in the United States and can dispatch onsite help in most zip codes.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house network service team. Co-sourcing can save money and help meet schedules for major IT initiatives like software design and development, business continuity planning, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your company to design and implement a sensible cloud strategy.

Core Technical Areas Serviced by Progent for Business Networks in South Bend, Indiana
Progent's nationwide team of world-class support professionals offers help for all aspects of network systems found in companies of all sizes. Areas served by Progent in South Bend include:

Support Delivery Options for South Bend, Indiana Businesses
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting services, and network administration. Progent's model for providing IT support services is built on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model promotes rapid response, thorough service records, dependable follow-through, and tight cost monitoring across a range of IT support delivery options that include online repairs, in-person help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and repair network problems without the cost or delay of on-premises service calls. The experience of Progent's network consultants makes it possible to handle most IT problems quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-based registration process for new customers to address emergency situations and Progent bills per minute with zero startup charges or minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn more information about Progent's remote computer support services.

  • Onsite Service
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online support engineers to deliver small and midsize businesses the optimal solution: in-person support technicians when you require them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business software developers. The wait time for on-site service visits is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more concerning how to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for small and midsize companies who need fast and dependable support from an online Helpdesk with effective phone assistance, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Since small and midsize companies typically have limited information technology budgets and can provide scant management bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to make sure that business computer networks stay productive. Learn more details concerning Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant network design, virtualization solutions, plus integration, programming and training for small business programs including financials, ERP, management reporting, CRM, and productivity suites. Progent can help with one-time projects such as office relocations and massive system upgrades, extended projects such as business reporting software development and support, database software development and administration services, and web development, continuing support such as network monitoring and network management, or urgent services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host critical business applications like Microsoft Exchange Server and SQL Server in order to provide small businesses with greater degrees of reliability, protection, and performance than is possible with the class of on-site data center that is realistically affordable for most small organizations. Because Progent utilizes the same facilities that support the gear of some of the world's largest IT organizations, Progent can eliminate the cost of building and maintaining the systems required for world-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs stay updated, protection and performance is continually tracked, and systems are consistently backed up and ready for full and prompt restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small company's servers in a setting that not only provides the highest level of dependability and expandability but that is also convenient for clients to transfer to a different support firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtual server techniques that permit companies with mixed networks to save significantly on the expense of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can support the mixed- platform and non- standardized environments typical of small companies, and keeps ownership of the software in the customer's possession so that moving to a different virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online consulting to help companies of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that utilize local resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.

Why Progent Is the Right Choice for South Bend, Indiana Businesses
Progent's size, scope of technical skill, and experience with enterprise network support enable small businesses to avoid the problems associated with excessive dependence on small service organizations or independent engineers.

Teaming with Progent allows your business to:

  • Prevent Excessive Reliance on Individual Consultants
    For IT support, small companies often depend excessively on freelance consultants. Though freelance service providers carry lower expenses than more substantial IT service firms and can afford to bill nominally lower rates, freelancers are often stretched to far to respond rapidly to critical network problems. If a freelance engineer is occupied with different client, ill, on travelling, or in training, the lack of backup personnel may require your business to wait for help in case of a crisis. The more your small business grows, system unavailability or problems with line-of-business applications get more costly. The money you believed you were saving on an independent consultant can disappear quickly because of lower output. Also, when freelance engineers encounter unfamiliar technologies, the unavailability of a big engineering group to count on for advice forces them to train with the meter running while your organization ends up with the bill for their ongoing training.

  • Have Access to Experts in Advanced Information Technology Solutions
    Many small service organizations or independent consultants focused on small company IT support may excel at providing routine solutions but don't have the seasoning to deal cost-effectively with complicated IT environments that have a variety of platforms, numerous locations, VoIP implementations, remote clients, integrated financial and operational software, data-driven web sites, and specialized business applications. Progent's background with global companies and Progent's extensive team of specialists can be valuable to your company because enterprise networks are inherently complicated, support issues require in-depth understanding of in many technical areas, and achieving an acceptable level of stability, availability, and security calls for enterprise-proven leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small businesses often start with an IT system implemented on a tight budget. Lacking a strong architecture, a series of band-aid repairs commonly get thrown onto of a weak foundation. As a company evolves, reliability and scalability issues can undermine the success of the organization. These environments need proper assessment, intelligent strategic planning, and broad-based experience to upgrade to an IT environment that can act as the solid basis to meet critical business requirements and support downstream expansion.

  • Partner with Solution Finders, Not Product Resellers
    Smaller companies require direction and education to navigate through an ever more complex maze of IT alternatives available for accelerating business growth and improving productivity. They do not need an IT engineer or service organization that attempts to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services exclusively. This permits Progent to align technical services with the genuine needs of customers. Combining network support and product reselling can result in a conflict where the recommended solution is based on a predetermined vendor rather than being based on the true needs of a client.

Contact Progent
If your South Bend, Indiana business wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.