South Bend, IN Online Help from World-class Network Troubleshooting Consultants
Progent's computer support services can provide your South Bend, IN business budget-friendly and reliable support from world-class consulting professionals. By providing network support help when you need it, offering specialized expertise for mission-critical applications, offering value-added support such as 24x7 network monitoring, and charging only for services you receive, Progent offers your South Bend, Indiana business an economical solution for optimizing the profitability of small-scale office networks. If you maintain an on-premises datacenter, rely on cloud resources, or manage a hybrid cloud-and-local network, Progent is the smart choice for organizations to build and maintain a reliable and secure IT system and to have quick availability of the experienced consulting usually restricted to businesses who are able to afford a large in-house information technology staff.

For larger businesses, Progent can provide co-sourcing support to reinforce the technical skills of your in-house IT support group. Co-sourcing can save money and minimize technical risks for big IT initiatives like application programming, disaster recovery planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of accredited consultants to assist your business to plan and implement a sensible cloud computing strategy.

Main Technologies Supported by Progent for South Bend, Indiana Office Networks
As a Microsoft Gold Partner computer support company that maintains a large group of Cisco CCIE network infrastructure consultants and Apple Computer accredited consultants, Progent provides urgent troubleshooting and low-cost online consulting to South Bend, IN businesses for a wide array of computer technologies including:

Support Delivery Alternatives for South Bend, Indiana Businesses
Progent has a selection of options for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, hosting services, and network management. Progent's model for delivering IT support is built on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Helpdesk Service Mechanism ensures fast support, comprehensive service documentation, reliable follow-through, and tight cost control across a range of IT service delivery alternatives that include online repairs, in-person support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can assist customers to analyze and fix hardware and software issues without the expense or time loss of travel for onsite service calls. The experience of Progent's network consultants makes it possible to resolve the majority of network issues rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration process for first-time clients to address emergency situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Find out additional information concerning Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's online service experts to deliver small companies the best of both worlds: on-premises support professionals when you require them plus the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business application developers. The response time for in-person support calls is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more details about how to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses and local governments who need fast and dependable support from a professional Helpdesk with efficient phone assistance, remote repair tools, and enough technical depth for full problem escalation. Because smaller businesses typically have limited IT funds and can provide scant executive bandwidth for dealing with network support, Progent's Help Desk Services can be the most efficient option to ensure that business computer networks stay productive. Read more concerning Progent's Contact Center services.

  • Consulting Services
    Progent offers small companies budget-friendly access to world-class IT professionals who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, high availability network design, virtual server strategies, plus integration, programming and support for business software such as financials, operations, management reporting, sales automation, and office productivity suites. Progent can help with one-shot projects such as site relocations and major system upgrades, extended initiatives like business information software development and customization, relational database application development and administration services, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or urgent response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications like Microsoft Exchange Server and MS SQL to provide small businesses with higher levels of dependability, protection, and performance than is possible using the type of in-house data center that is realistically affordable for the majority of small businesses. Because Progent uses the same data centers that host the equipment of many of the world's biggest IT organizations, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay current, protection and performance is constantly monitored, and systems and data files are regularly backed up and available for full and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest level of dependability and scalability but that is also simple for customers to transfer to another support provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow businesses with mixed environments to save dramatically on the expense of hardware, system support, and network management while achieving enterprise-class availability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered solution, can handle the mixed- platform and loosely standardized networks common with small companies, and keeps control of the software licenses in the client's possession so that migrating to a new virtualized system is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote consulting to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize local IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity programs used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of network products including firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on system security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory requirements for network data security and incident reporting.

The breadth and size of Progent's engineering team bring a unique array of benefits to organizations wishing to increase the business value of their information system within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry background, at the front lines of IT support, executing a wide variety of technical tasks for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not just world-class IT help, but also a support engineer with field-tested methods for repairing real-world network problems rapidly. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for remote support and on-premises help by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for support services provided during regular working hours. Many service firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major bills for fast fixes. An additional benefit of by-the-minute billing is that customers will not be inclined to allow incipient issues to fester until they become big ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small service firms who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every consultant to every customer. The practice of documenting and organizing service records results in more effective support and avoids a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Small businesses who utilize freelance service providers or who employ internal support personnel gain when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your South Bend, Indiana company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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