World-class Remote Consulting Services for BlackBerry Environments
RIM BlackBerry Remote Configuration HelpSafe and reliable access from mobile phones to collaborative messaging platforms like Exchange, Lotus, or Novell GroupWise is now mandatory for companies of any size who wish to maximize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server (BES) are among the premiere solutions for building and managing wireless connectivity. However, maintaining productive BlackBerry systems has become challenging because of the advanced mechanisms that exist to meet the demand for world-class protection and fault tolerance. Progent's BlackBerry qualified engineers are experienced at delivering online support expertise for BlackBerry environments, lowering support expenses and resolving issues more quickly than is possible with ordinary on-premises service providers.

Progent has a large group of online engineers certified to support IT system that incorporate technology from all major vendors. (Refer to technical certifications of Progent's consultants.) Progent's Cisco CCIE engineers can assist your company to resolve challenging problems with your infrastructure. Progent's Apple qualified support staff can help you to integrate Macintosh computers with your mobile communications environment and can provide expertise with iPhone integration. Progent's Linux engineers can offer assistance in managing servers powered by various distributions of Linux including RedHat, SUSE, Debian-GNU, CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo. This breadth of expertise allows Progent to act as a one-stop solution for IT consulting needed in multi-vendor networks and avoids the finger-pointing that small businesses commonly encounter when trying to find technical help.

Progent's information technology security engineers have earned prestigious security credentials such as CISM and Certified Information Systems Security Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include a pair of economical security vulnerability scanning service bundles that allow small businesses to receive an independent security evaluation from a Progent security engineer to determine possible weaknesses in the security posture you present inside and outside your security perimeter.

Consulting Help for BlackBerry BES Server
Research in Motion's advanced platform for administering large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated tool allows Microsoft Exchange Server, Lotus, or Groupwise clients to transmit and receive emails that are encrypted during transit to ensure maximum security. BES Server also simplifies a broad selection of key administrative tasks that span from smartphone deployment and upgrades to mobile security and fault tolerance.

RIM BlackBerry BES Server Configuration Assistance

Progent's BlackBerry-qualified consultants can show you how to use RIM BlackBerry BES Server to do routine jobs such as:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Upgrade BlackBerry device software wirelessly
  • Control user configurations with BES Server's vast library of policies

Progent's BlackBerry-qualified consultants can also help you to use BES Server to implement important procedures not supported by the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Install and support BlackBerry's high-availability infrastructure using VMware
  • Deploy BlackBerry smartphones remotely
  • Set specialized management roles
  • Automatically track and report on the integrity of your BlackBerry solution

How Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced engineer who has been awarded accreditations from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry consulting skills span areas from resolving synchronization issues to designing wireless workforce solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to perform common technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, changing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company email solution. Progent's certified service professionals can in addition assist you to troubleshoot a broad range of problems associated with synchronization, handset detection, email consistency, web browsing, mobile connections, IM, desktop application installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online consulting services for small company networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile support costs at a minimum and, by handling issues quickly, improves the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run critical tasks including troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone users, activating passwords, configuring wireless program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry engineers can also assist you to use administration software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry BES environment and help your company to select and install sensible security options.

Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Microsoft Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry consultant offers support skills in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to install and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System and IM, install access control lists, manage Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to help you to design, install, test, repair, and produce documentation for a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology needs assessment, system design, installation planning and execution, performance tuning, design of a high-availability architecture, data backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to create a mobile wireless system that fits within your information technology budget and supports your business strategy. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which management model and equipment meet your requirements, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions about options for software versions, processors and storage, network design, and application set up.

To optimize system security, Progent's BlackBerry-certified expert can help your company to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-qualified security specialists to perform company-wide security vulnerability and compliance validation and recommend improvements to account for your BlackBerry solution.

Call or Email Progent for Help from a RIM BlackBerry-Certified Expert
In order to get in touch with Progent about engineering expertise for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.

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