Remote Computer Network Support for Spokane Small Office Computer Networks
For small businesses and new businesses in Spokane or anywhere in the state of Washington, Progent's online computer support specialists are ready to deliver professional and economical system support whenever your organization needs it. More than a decade of offering remote repair services has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to fix computer problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.
Even if your Spokane company deals with a regular independent consultant or employs an in-house organization that can handle day-to-day network problems, Progent’s Microsoft and Cisco certified consultants provide an easy and seamless remote expansion of your local resources for situations when your regular service personnel either don't have the time or the expertise to solve unexpected network crises or especially complicated integration problems.
Features of Progent's Online Network Services for Spokane
Progent's online help, Internet-based troubleshooting, network security consulting, and network administration services give small companies in Spokane or throughout the state of Washington the greatest leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk Call Center services and system management, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support program include:
Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to small businesses in Spokane and is also ideal for networks in more remote areas of Washington that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the use of a wide range of Microsoft support tools, technical information, and on-going training.
Per Minute Rates to Reduce Expenses
Progent offers online help on a minute-by-minute basis, so you are charged only for the services you receive. Progent asks for no minimum fee for phone support and requires no periodic subscription fee. This keeps you from paying big invoices for routine fixes.
Availability of Cisco Network Design Professionals
As a Certified Partner for Cisco Systems, Progent can provide help from on-staff specialists with experience in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected connectivity for local and remote networking.
Application Experts Team
Progent's basic support offerings consist of technology integration, MS Exchange expertise, system security planning, and Help Desk outsourcing services. Progent's Experts Team can provide world-class consulting expertise in specific business applications. Support offered by the Application Experts Team covers:
By providing a full service one-stop resource for network generalists and specialists, Progent is able to tailor timely, affordable, and thorough information technology solutions that match the specific requirements of your company.
State of the Art Remote Access Software
Protected online access permits Progent's support professionals to see precisely what your customers see. This makes it easier to produce quick solutions to issues that could otherwise require a costly personal service call. State-of-the-art remote connectivity software and experienced engineers together allow Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite support and automated network tracking.
Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
Round-the-Clock Service for Maximum System Availability
For small offices with vital applications, Progent offers 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft's MOM platform, this service can help ensure maximum network uptime.
Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-constrained small businesses whose clients need immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
Advantages of Progent's IT Support for Small Companies in Spokane
Progent's online technical help services enable your City# small business to have the benefits of on-call, expert network support without the expense of managing an in-house IT staff. Your information system will acquire greater strategic worth by being more reliable, efficient, and protected. Benefits to your company include:
Seamless remote extension of your on-site IT resources
For most small companies in Spokane or anywhere in Washington, local network service resources, whether consisting of outside consultants or a full-time IT staff, can resolve typical network issues. On the other hand, major troubles can spring up when your regular resources are too busy or absent, and some problems may stem from IT products that is beyond the scope of your local support personnel. In these instances, Progent's on-call support professionals provide an easy, fast, and budget-friendly way to supplement your local resources and to convey useful information to improve your ability to handle future problems locally.
Less Reliance on Individual Consultants
For IT support, small businesses often depend on independent freelance consultants. Although freelance service people carry smaller internal costs than larger support firms and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the absence of fallback personnel may force your company to go without assistance during an IT crisis. As your company expands, system downtime and trouble with critical software are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup service expertise to make sure your network stays available.
Build a Solid Basis for Seamless Growth
Small companies typically start with an IT architecture implemented on a shoestring budget. Lacking a robust framework, band-aid repairs often get thrown onto an unstable foundation. When a network grows, stability and expandability problems can impede the success of the business. Such badly built systems need careful assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a network infrastructure that can deliver the stable foundation to meet critical business requirements and facilitate future growth.
Interact with Problem Solvers Rather Than Technology Resellers
Small companies require guidance and technical education to navigate through an ever more complicated array of technology alternatives available for accelerating business success and improving efficiency. They do not need a network consultant who is trying to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a situation where the recommended
solution is built around a profitable technology instead of the true requirements of a small business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align IT expertise with the real interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow small offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over=stretched internal resources.
Proven Methodology
Progent’s team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, at the front lines of IT support, performing a broad range of IT projects for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to repair actual IT problems quickly.
Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.
Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local service organizations who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every staff member to every client. The practice of documenting and organizing support activity results in more efficient support and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who won’t release vital service information.
Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces little competition. Businesses who work with familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and productive.
Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. MOM allows your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT help, go to Immediate Emergency Support.
For enterprises with branch offices in Northern California or any region served by Progent's engineers, Progent's Microsoft-qualified IT support professionals and certified Cisco network consultants can provide a range of IT consulting services such as project planning, Sarbanes Oxley compliance, site moves, corporate security, system architecture, on-site or phone-based branch office support, and troubleshooting for co-location hosting environments. A Progent IT architect can show you how to design a multi-office network that makes smart use of collocation facilities and Internet hosting sites. Progent’s Microsoft certified engineers can help major corporations plan, deploy and maintain major rollouts of updated versions of Microsoft products including Active Directory, Exchange Server, SMS Server, SQL Server, and Enterprise Windows. Progent’s CCIE and CCNP consultants can help you deploy Cisco technology for connection solutions that incorporate simple, high-speed, integrated, and remote networking.
Progent’s Cisco-certified technology consultants offer experienced PIX Firewall consulting services covering architecture, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat protection, and secure access services. Extending from compact, easy-to-install desktop appliances for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a healthy level of security, performance and availability for business networks of all sizes. PIX firewalls are build around a proven, specially designed operating system, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and connectivity services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPSec VPN connectivity, intelligent access services, and extensive management tools. Progent’s Cisco experts can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent’s Microsoft certified consultants offer small and mid-size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to deliver critical software rapidly and automatically to specified users, lower product expense and stay compliant by determining patterns of usage, improve Windows security by improving your awareness of vulnerability and by installing critical updates, manage your external workforce through accepted standards independent of connection or location, and reduce operational expenses by fully exploiting the administrative functions built into Windows. Progent’s SMS consulting professionals can help you use SMS effectively for automated software and application installation, security patch control, and asset monitoring management including program and hardware inventory.
The Certified Information Systems Auditor accreditation is a globally recognized achievement that indicates expertise in IS security auditing. Certified by ANSI, the CISA credential requires that consultants undergo a comprehensive test given by the ISACA international professional group. Progent can provide the services of a CISA-qualified security professional trained to assist businesses in the areas of information systems audit services, information technology enforcement, systems and architecture ROI, information technology support, protection of information assets, and business continuity planning.
Progent's Solaris platform consulting experts offer small and mid-size companies and software developers help with managing and supporting Solaris environments that operate with Microsoft-based networks. Progent can give your organization contact with Solaris experts, support professionals qualified by Microsoft and Cisco, and security experts with CISM credentials. This wide array of experience provides you with an easy one-stop consulting firm to help you create and manage a protected and robust cross-platform connectivity and communications environment that allows Solaris and Microsoft interoperability by integrating Microsoft Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SUSE Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
If your company has a UNIX, Linux, or Sun Solaris environment or a mixed-platform IT environment, Progent's CISA and CISM-qualified consultants can help your entire organization in a wide array of security topics including security management practices, security architecture and models, connection control systems and techniques, applications development security, operations security, physical security, telecommunications, infrastructure and Internet security, and business continuity planning. CISA and CISM define the basic skills and worldwide standards of knowledge that network security managers are required to possess. These accreditations provide executive management the assurance that those who have achieved their CISA or CISSP certification have demonstrated the experience and theory to deliver world-class security management and consulting services.
Microsoft System Center 2005 delivers integrated information system management by combining and improving the change, configuration, event, and performance management capabilities built into Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 provides sophisticated information management tools including SMS 2003 for change and configuration management, Microsoft Operations Manager 2005 to increase network efficiency, and System Center Reporting Server to aggregate event and performance information. Progent has extensive expertise providing Systems Management Server support services and Microsoft Operations Manager consulting as well as a long background troubleshooting and administering mixed-vendor networks based on Microsoft, Cisco, Unix/Linux, Mac and other IT vendors. This variety of hands-on experience makes it possible for Progent to supply end-to-end network management solutions that utilize the industry's best software.
New Edge Networks is a nationwide CLEC provider of managed data networks and broadband Internet access. New Edge offers a broad spectrum of data transports such as New Edge DSL, SDSL, ADSL, Full T1, Fractional T1, Burstable T1, Frame Relay over DSL, ATM, Private Line Services, and Metro DS3. New Edge also provides Voice over IP technology. Progent has an agency relationship with New Edge Networks and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to help you integrate New Edge Networks data services to build a world-class, integrated communications infrastructure on a small-business budget.
For businesses with Mac users in the San Francisco Bay Area, Progent can provide one-on-one education designed for individuals who want to expand their understanding of the Apple OS X platform, Apple Mac hardware, or Mac office applications including Word, Excel, and Entourage for Mac.
Progent's Microsoft-certified consultants can provide computer support and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2003. Progent’s support team can show you how to design, deploy, maintain and administer the entire suite of Windows .NET Servers including Microsoft Windows 2000 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, Microsoft Commerce Server, Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Application Center, Microsoft SharePoint Portal Server, SharePoint Services, Microsoft Virtual Server 2005, Microsoft Project Server, and Operations Manager 2007 and MOM 2005.
Progent delivers the help of Microsoft and Cisco-certified network support experts to show clients economical alternatives to help organizations optimize the value of Microsoft and Cisco products. For environments that span from remote offices to nationwide corporations, Progent's network consultants can show you how to enhance your network's e-mail architecture, protection, reliability, performance, and network administration.
Progent's CISSP certified security experts, or Certified Information Systems Security Professionals, are experts who have earned CISSP status through rigorous study and formal examination. CISSP qualification recognizes mastery of an international standard for information security. ANSI has given the CISSP credential accreditation in the area of IT security under ISO/IEC 17024. Areas of knowledge included under CISSP include Security Administration Procedures, Security Architecture and Test Systems, Access Permission Systems, Software Development Security, Business Processes Security, Hardware Security, Encryption, Telecommunications, Network Security, and Business Continuity Planning.
Progent offers IT services for medium size companies who have 50 to 250 system users. The medium size business or office has traditionally been an underserved part of the market for network consulting expertise. The cost structures and support access models of large third-party support organizations make them too costly for the ordinary small company or small medium business (SMB), which usually has a minimal information technology budget with which to support an information system whose advanced technology and sophistication are often similar to the information systems of much bigger enterprises. Progent's support delivery model, which takes full advantage of remote service, virtual network technology and 24x7 network monitoring, dramatically reduces the IT maintenance expenses of a small-medium business while providing the small company with enterprise-level support from certified, world-class experts knowledgeable in a wide range of small business technologies. If your medium size organization or small business is searching for the quality of network help appropriate by a medium size organization without paying enterprise costs, call Progent.
