UNIX and Linux Online Support for Spokane Small Office Network Systems
For small businesses in Spokane or anywhere in the state of Washington, Progent offers 24x7 online help for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. Progent also offers the expertise of Cisco Systems CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and diagnostic issues.
Progent's online support services represent exceptional leverage due to the fact that they have the practical background and the sophisticated technology to solve the majority of information system issues quickly. Efficient support reduces direct costs since solutions accumulate a smaller number of chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted management.
Progent's pricing model for remote support is designed to leverage your network support investment. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike typical remote support firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent scenarios where speedy. minor fixes somehow end up as major tabs. Progent's penchant for disposing of technical issues efficiently translates into your company conserving money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies that allow the highest degree of effectiveness for online consulting and repair for small company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to link to your system remotely without compromising system security.
Progent's powerful technical support database application stores thorough documentation for the service that Progent's clients have received. Progent's team engineers have access to the records of support rendered to each client by any Progent engineer. This archive of anomalies and responses is stored as a quickly exploitable proprietary knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and formal relationships with key industry leaders such as Cisco Systems and Microsoft permit access to other massive support knowledge bases and to manufacturers' in-house support staff so Progent's online consulting experts are able to determine the most efficient solutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Mac OS X Technical Help from Progent
To get started with Progent's remote support in Spokane or anywhere in Washington or to learn more about Progent's online support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If your company has a critical requirement for network support, visit Immediate Emergency Support.
Remote Technical Support. Network Support Services Available from Progent
Progent's phone-based consulting experts have certified skills in an extensive array of technologies. This breadth of technical skills enables Progent's consultants to resolve almost any crisis likely to occur in a small or midsize company network. Credentials earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To help clients with mixed-platform environments, Progent also provides the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants.
Remote technical support services available from Progent to small businesses in Spokane and anywhere in the state of Washington include:
UNIX/Linux, Solaris, and Apple Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based support services address a broad array of information technology including system architecture, email systems, system and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and simplified management, and transitioning from legacy applications to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues enables quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency online help analyzing problems within UNIX/Linux systems based on leading variants of UNIX such as:
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving The Cisco CCIE credential is the premier accreditation for network professionals, and indicates a consultant's networking skills at the master level. CCIEs know how to deal with even the most intractable challenges occurring in network planning, deployment, maintenance, security, and repair. Cisco CCIEs operate with the highest priority with Cisco System's internal support staff in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent value because their broad expertise enables them to solve even the most complex problems rapidly. In many cases, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone contact with a CCIE so your company can get timely support for serious network issues that are crippling business efficiency but are not within the scope of your local IT service group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of the latest remote troubleshooting technology to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Microsoft Windows Experts Progent's Microsoft-certified remote support engineers can deliver computer problem solving and IT help for all Microsoft server and business application technology. Progent is a Microsoft Gold Partner consulting firm and can offer your organization the help of consulting professionals who can show you how to integrate, maintain and administer the entire suite of Microsoft Windows Servers including Microsoft Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Biztalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Microsoft Exchange Server 2007, Microsoft Application Center, Microsoft SharePoint Services, Microsoft Project Server, and System Center Operations Manager 2007 and 2005.
CISSP and ISSAP Qualified System Security Consultants Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of security solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recover quicky after a damaging penetration. Security services available from Progent include: in depth security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from malicious attacks; configuring firewalls; building secure mechanisms for remote and mobile communication; protecting your messaging system against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT programs that small companies frequently request. Billing charges for longer-term consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based online engineering solutions include:
Help Desk Call Center Expertise
Progent's Help Desk service options for small organizations with environments based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for small organizations who don't have the budget to support an internal Help Desk Call Center but who need fast access to an effective Call Center with professional phone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progent’s Virtual Call Center is intended for larger businesses and serves as a seamless reinforcement of your current Call Center resources. Progent's Virtual Help Desk Call Center can serve as a an escalation option for complex computer system challenges, or be available in overflow situations when your other support engineers are overwhelmed.
Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or revamping your established one, evaluating or modifying Help Desk Call Center software to address the special needs of your corporation, or adding temporary online staff to reinforce your in-house Call Center team to handle demanding events like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced information technology professionals offers your customers in Spokane or anywhere in the state of Washington instant access to a dependable network service group with years of background delivering phone consulting and remote repair service for computer environments powered by UNIX, Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center recognition as a major contributor to business efficiency, and Progent's intent is to resolve instead of just record network issues.
Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply remote professional consulting support and training in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for Microsoft applications such as CRM, Office Project, Word, and Excel. To learn additional information concerning Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the artistic elements of Apple Mac computing by delivering phone-based consulting support and training in imaging, audio, and motion video. Progent's consultants can provide help in a large selection of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio/video or putting together an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Spokane, or anywhere in the state of Washington, online network and server monitoring services powered by MS Operations Manager, customized by Progent to fit your business so that your IT support is proactive rather than reactive. By anticipating possible problems before they expand into downtime, proactive monitoring can avoid disruptive and costly network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Windows environments, or environments powered by a variety of operating systems.
How Your Spokane Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or Mac OS X environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or e-mail information@progent.com.
Progent offers network support for medium size businesses who have 50 to 250 network clients. The mid-size business or office has traditionally been an overlooked segment of the market for IT support services. The cost structures and support delivery practices of large third-party service organizations make them excessively costly for the ordinary mid-size business or small medium business (SMB), which usually relies on a modest information technology budget with which to maintain an IT network whose complexity and capability are frequently comparable to the information systems of much bigger companies. Progent's service delivery model, which takes full advantage of remote support, virtual network infrastructure and 24x7 server monitoring, significantly lowers the network support expenses of a small-medium business while providing the small company with big-company support from certified, IT experts knowledgeable in a wide range of midsized business technologies. If your medium size company or small business is searching for the quality of network help needed for a medium size organization without budgeting enterprise costs, call Progent.
Progent’s Microsoft certified consultants offer small and midsize companies expertise for Microsoft ISA Servers. Microsoft's ISA Server includes a full featured application-layer aware firewall that can protect your business network from attack by outside and inside sources. ISA Server provides thorough inspection of Internet protocols such as HTTP, which allows it to uncover many threats that can get by traditional firewalls. The integrated firewall and VPN structure of ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified experts and CISA and CISSP certified security consultants can help you strengthen your IT security through expert design and deployment of Microsoft ISA Servers. ISA Server is offered in a number of editions that include the Microsoft ISA 2006 or 2004 Enterprise Edition and the ISA 2006 and 2004 Standard Edition. Progent’s ISA Server support team can also show you how to configure Microsoft Proxy Server and migrate from ISA 2000 Server to the latest editions of Microsoft ISA Server.
Progent’s business reporting consultants offer expertise in Crystal Reports, FRx, and Microsoft Access reporting software. Progent can also show you how to set up the server, communications and security foundation needed to support a state-of-the-art reporting solution. Progent’s reporting specialists can be particularly useful in assisting you to combine information from multiple data sources including Access, Excel, XML, OLAP, SQL and a broad array of accounting packages and enterprise management software.
Progent’s Microsoft-certified consultants offer small and midsize companies IT consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and information. SharePoint Portal Server offers a common spot for your workers or clients to access, manage, share and interact with useful information, files, and applications and to interact with one another. It enables quicker and more intelligent decisions, more efficient sharing across groups and more economical business practices. The primary objective of SharePoint Server is to bring together, in a productive way, all of the many sources of knowledge available inside and outside a business network. Windows SharePoint Services connect employees, clients, workgroups and projects with the knowledge they’ve created in a manner that makes data easy to find, download and apply.
Progent provides national online phone support and consulting services for businesses that run environments based on variants of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft Windows technology. Remote network consulting provides optimum return for your information technology dollar by preserving client efficiency and limiting the time billed for computer repair services. Sophisticated online support tools and experienced service specialists and consultants combine to enable Progent to solve the majority of IT issues without squandering time and expense by traveling to your location. In most of cases your network issues can be dealt with over the phone or via a combination of phone support and online connectivity. Progent can make available Cisco CCIE network engineers and CISM certified security professionals to help with the toughest network problems.
If you are producing UNIX or Linux software in an environment that includes MS Windows-based servers, desktops, and office applications, Progent offers comprehensive IT outsourcing that allows you to focus on your area of strategic know-how while avoiding the continual distraction of maintaining your business network. By using smart network monitoring and by delivering remote and on-site support as your business needs it, Progent offers an economical solution for supporting an IT network that provides high availability, protection, and performance. Progent's developer support services include comprehensive network support outsourcing, virtual server infrastructure, online and in-personsupport and repair, proactive network monitoring services, and help desk support.
Progent's certified ISA Server 2004 consultants have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for information systems with many offices, mobile users, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can assist your company in planning and implementing a configuration of ISA Server 2000 or ISA Server 2004 that meets your information protection needs without overly limiting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date editions of Internet Security and Acceleration Server.
The experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 11 years of work in Microsoft integration, ensures you success in selecting the version and set up of Windows 2003 Server that aligns most closely with your business strategy. Progent can also assist you with designing, installing, administering and troubleshooting powerful information technology applications powered by Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 or Microsoft Windows NT.
Progent’s certified Cisco network security consulting professionals provide high-level PIX Firewall and ASA Firewall consulting services including architecture, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers robust user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home offices to scalable gigabit products, Cisco PIX and ASA Firewalls provide a high level of security, high throughput, and high availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed operating system,eliminating common OS-specific security gaps.
Progent can help you to plan and execute a smooth transition from a Solaris-powered IT environment to a network powered by Windows and capable of running Microsoft's familiar office productivity suites, business applications, and software development platforms. Progent's Solaris, Windows and Cisco consultants and application specialists can assist you to preserve your information and reduce productivity disruption by developing an effective transition plan that preserves your current investments in Sun Solaris software and infrastructure. UNIX-to-Windows transition support services offered by Progent include analysis of existing infrastructure, migration strategy and testing, Exchange migration expertise, information and application porting, and processor and storage system transition and consolidation.
Progent is a Registered Cisco Partner offering expert Cisco-qualified engineers available to help you to deploy or maintain Cisco connectivity solutions. Being a Registered Partner for Cisco, Progent can provide the expertise of Progent's on-call CCIE-qualified specialists with expertise in planning, deploying and repairing networking environments powered by Cisco products. Because Progent is in addition a Microsoft Gold Partner and provides expert support for a wide variety of commercial software, Progent can help you develop comprehensive information technology solutions that optimize the business value of your information system. Cisco's popular selection of networking products supported by Progent includes PIX and ASA family firewalls, secure high-bandwidth and multi-function routers, Aironet wireless access points, voice over IP phones and systems, Cisco Catalyst switches, plus protection and Virtual Private Network products.
For corporations with branches in California or any region served by Progent's engineers, Progent's Microsoft-certified IT consulting experts and certified Cisco network specialists can provide a variety of network consulting services including project planning, SOX compliance, office moves, corporate security, system architecture, local or phone-based branch office support, and technical support for colocation hosting environments. A Progent IT architect can help you plan a multi-site information system that makes efficient use of co-location services and Internet hosting sites. Progent’s Microsoft certified consultants can help large enterprises plan, integrate and maintain major rollouts of updated releases of Microsoft technology such as Enterprise Active Directory, Microsoft Exchange Server, Systems Management Server, SQL Server, and Enterprise editions of Windows. Progent’s Cisco Certified Internetwork Expert and Cisco Certified Network Professional experts can assist you to configure Cisco technology for connectivity solutions that combine simple, high-performance, integrated, and wireless networking.
For small businesses in Spokane or anywhere in the state of Washington, Progent offers 24x7 online help for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. Progent also offers the expertise of Cisco Systems CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and diagnostic issues.
The Cisco CCIE credential is the premier accreditation for network professionals, and indicates a consultant's networking skills at the master level. CCIEs know how to deal with even the most intractable challenges occurring in network planning, deployment, maintenance, security, and repair. Cisco CCIEs operate with the highest priority with Cisco System's internal support staff in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent value because their broad expertise enables them to solve even the most complex problems rapidly. In many cases, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Progent's Microsoft-certified remote support engineers can deliver computer problem solving and IT help for all Microsoft server and business application technology. Progent is a 
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of security solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recover quicky after a damaging penetration. Security services available from Progent include: in depth security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from malicious attacks; configuring firewalls; building secure mechanisms for remote and mobile communication; protecting your messaging system against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
