Fast Online Help for Spokane UNIX, Linux, or Solaris NetworksFor small companies located in Spokane or anywhere in Washington, Progent offers support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISSP-certified security engineers to handle advanced security architecture and business continuity planning.

Progent's online technical support services represent excellent value due to the fact that they have the practical background and the advanced tools to resolve most information system issues rapidly. This reduces direct costs since service calls accumulate fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization saves even more in indirect costs by minimizing or avoiding network outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's pricing model for online support is structured to get the most out of your network support investment. Progent charges by the minute for phone consulting, so you are billed only for the support that you receive. In contrast to typical remote service companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid situations where quick fixes manage to end up as substantial tabs. Progent's skill at dealing with technical issues quickly translates into your company saving cash.

Progent's Remote Technical Support Technologies
Over time, Progent has developed an array of customized technologies and field-tested processes that permit the highest degree of effectiveness for online help and troubleshooting for small company IT systems. Progent offers secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your company's network remotely without violating system security.

Progent's sophisticated customer support reporting application includes thorough records describing the service that Progent's clients have received. Progent's authorized engineers have access to the history of assistance rendered to every Progent client by every consultant. This archive of issues and fixes is organized as a conveniently searchable internal database that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and formal partnerships with key technology companies including Cisco and Microsoft permit access to additional massive support knowledge bases and allow fast response from vendors' internal engineering staff so Progent's online service experts are able to arrive at the best resolutions promptly.

Initiate Remote UNIX/Linux, Solaris, or Apple Mac OS X Technical Assistance from Progent
To get started with Progent's phone services in Spokane or anywhere in Washington or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.

Online Support Services Offered Progent
Progent's phone-based network support professionals offer advanced credentials in a comprehensive array of technologies. This broad scope of capability allows Progent's consultants to handle virtually any problem likely to take place in a small company network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.

To help businesses with mixed-operating system networks, Progent also provides access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support services Offered by Progent to customers in Spokane and throughout the state of Washington include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online support services cover a wide spectrum of information technology including system architecture, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server economization and simplified management, and migration from older systems to current Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can provide emergency online assistance for troubleshooting problems affecting UNIX/Linux systems based on leading versions of UNIX including:

    Major Linux variants for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco CCIE Consultants for Spokane, WashingtonThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and certifies a person's networking knowledge at the expert level. CCIEs can handle even the most intractable problems associated with network infrastructure design, deployment, management, protection, and repair. CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and coming up with workarounds or identifying program patches. CCIEs offer excellent value because their depth of expertise allows them to resolve the most intractable problems quickly. In typical instances, less experienced service providers can wrestle for hours or even days with identical problems that a CCIE can dispose of in a few minutes. Few consulting organizations make CCIEs accessible to support small and mid-size businesses. Progent offers quick telephone access to a Cisco authorized CCIE so you can get immediate assistance for severe network infrastructure problems that are impacting business efficiency but are beyond the comfort zone of your local IT support providers. Progent's Cisco CCIE engineers can connect to your environment using sophisticated on-line support technology to perform quick, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading family of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus VPN products.

  • Authorized MS Windows Support
    Windows Experts for Spokane, WashingtonProgent's Microsoft-qualified remote support engineers can deliver computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the expertise of support engineers who can assist your company with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2013 development, Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide range of remote PC desktop support services such as Windows 7 migration support, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Certified System Security Experts for Spokane, WashingtonProgent's certified CISM and CISSP security engineers offer a variety of system protection solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recuperate rapidly following a damaging penetration. Security services offered by Progent include: in depth security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious assaults; installing firewalls; establishing safe mechanisms for off-site and mobile access; protecting your email infrastructure from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote support to help companies of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special projects that small businesses often need. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center programs for small companies with networks that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for small businesses who don't have the budget to assemble and manage an in-house Call Center but who require quick access to a dependable Help Desk with proficient telephone support plus the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is designed for larger companies and operates as a seamless supplement to your existing Help Desk team. Progent's Virtual Help Desk can act as an escalation resource for the toughest technical issues, or be ready in those situations when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Call Center or enhancing your established one, identifying or customizing Help Desk software products to handle the unique needs of your business, or adding occasional phone support staff to reinforce your in-house Call Center team to deal with demanding situations like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of veteran information technology professionals provides your workers in Spokane or anywhere in the state of Washington rapid assistance from a large technical support resource with substantial experience offering phone consulting and online repair service for computer environments powered by UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a key enabler of business performance, and Progent's target is to solve rather than just record network issues.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply remote professional consulting expertise and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To learn more on Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac experts can nurture the artistic components of Mac environments by delivering remote help support and education in graphics, audio, and motion video. Progent's consultants can provide help in a variety of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio/video or building an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent can provide companies in Spokane, or anywhere in the state of Washington, remote computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your IT maintenance is proactive rather than reactive. By spotting emerging problems before they result in full-scale emergencies, remote monitoring can avoid disruptive and expensive network crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows environments, or networks that support a mix of platforms.

How Your Spokane Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency online assistance with UNIX/Linux, Solaris, or Apple Mac environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.

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