Fast Phone Consulting for Spokane UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies in Spokane or anywhere in Washington, Progent offers support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery planning.

Progent's remote support services offer excellent value because they are equipped with the real-world experience and the advanced tools to resolve the majority of network problems rapidly. Efficient support reduces direct expenses because service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits even more with indirect costs by reducing or avoiding network outages and associated costs stemming from business disruption, upset clients, unproductive workers, and distracted management.

Progent's billing policy for online support is designed to get the most out of your IT service investment. Progent bills per minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike many online support organizations, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate situations where fast fixes somehow end up as major invoices. Progent's skill at disposing of problems quickly translates into your business saving cash.

Progent's Online Support Tools
Over the years, Progent has developed a set of customized technologies and proven processes that allow the maximum level of efficiency for remote help and repair for small and midsize business information systems. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity enables the staff of Progent's online support team to connect to your company's network remotely without breaching network security.

Progent's powerful technical support reporting system keeps thorough records describing all service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of assistance delivered to every Progent customer by any Progent engineer. This database of issues and responses is structured as a quickly accessible proprietary knowledge base that enables Progent's online support professionals to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft permit access to other vast support databases and allow quick response from vendors' internal product engineers with the result that Progent's remote consulting experts can arrive at optimal resolutions quickly.

Initiate Remote UNIX/Linux, Sun Solaris, or Mac OS X Technical Assistance from Progent
To get started with Progent's remote support in Spokane or anywhere in Washington or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's online technical support engineers possess certified skills in a comprehensive set of technologies. This wide range of technical skills permits Progent's consultants to handle virtually any crisis likely to occur in a small or midsize company network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with multi-OS environments, Progent also provides access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

Remote support services available from Progent to clients in Spokane and anywhere in the state of Washington include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online consulting services cover a broad spectrum of computer technology such as system architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server economization and easy administration, and migration from legacy applications to the latest Windows or Linux-powered solutions. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can provide urgent phone-based help for diagnosing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX such as:

    Major Linux versions for which Progent offers expert support include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Consultants for Spokane, WashingtonThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure consultants, and certifies an individual's networking knowledge at the expert level. CCIEs can deal with the most complex problems associated with network infrastructure planning, deployment, management, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs offer excellent value because their broad expertise permits them to resolve even the most complex problems rapidly. In common cases, less seasoned engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few consulting firms make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide quick phone access to a Cisco authorized CCIE so your company can receive immediate assistance for serious network problems that are lowering worker productivity but are beyond the experience of your local IT service providers. Progent's CCIE engineers can interface to your computer system by means of sophisticated remote troubleshooting technology to provide fast, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading family of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

  • Certified MS Windows Expertise
    Windows Support for Spokane, WashingtonProgent's Microsoft-certified remote service professionals can provide computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the expertise of support engineers who can help you with a wide variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint 2013 application development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad range of remote desktop consulting and support services such as Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Qualified System Security Experts
    CISSP Certified Network Security Consultants for Spokane, WashingtonProgent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection solutions to improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help you to clean up rapidly following a damaging penetration. Security services offered by Progent include: thorough network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious assaults; setting up firewalls; designing safe architectures for off-site and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support to help companies of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract projects that small businesses frequently need. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
  • Call Center Support
    Progent's Call Center service offerings for small organizations with networks that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are ideal for small organizations who don't have the resources to support an in-house Call Center but who want fast access to a dependable Call Center with proficient telephone assistance as well as the available expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent extension of your current Help Desk team. Progent's Virtual Help Desk can serve as an escalation alternative to resolve the most difficult computer system problems, or be available in hectic instances when your ordinary support engineers are swamped.

    Progent's Help Desk consulting support can guide you in building an efficient new Call Center or revamping your established organization, evaluating or customizing Help Desk application software to address the special requirements of your corporation, or providing occasional online staff to work with your existing Call Center resources to deal with demanding situations such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk staff of veteran network experts offers your customers in Spokane or anywhere in the state of Washington fast communication with an efficient technical support group with substantial background providing telephone-based support and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk perception as a key contributor to company productivity, and Progent's target is to solve instead of just annotate network issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group provides phone-based and in-depth consulting support and training in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Excel. To learn additional information on Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Mac consultants can promote the imaginative components of Macintosh computing by providing remote consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special jobs such as capturing or digitizing audio/video or setting up an audio/video production studio.

    Online Network and Server Monitoring Support
    Progent can provide companies in Spokane, or anywhere in the state of Washington, remote network monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your IT maintenance is proactive and automated. By spotting potential issues before they grow into downtime, system monitoring can avoid disruptive and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft networks, or networks that incorporate a mix of OS platforms.

How Your Spokane Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote support with UNIX, Linux, Sun Solaris, or Apple Mac networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.

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