Fast and Affordable Online Help for Spokane Computer Systems
Urgent Online Support for Spokane NetworksFor businesses located in Spokane or anywhere in the state of Washington, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have delivered online support to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to help with high-level security design and diagnostic jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical background and have access to the sophisticated technology required to solve the majority of network issues quickly. This lowers immediate expenses because service calls use up minimal billable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves even more with incidental expenses by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online consulting experience is particularly important for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote help is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to typical online service organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with situations where fast solutions manage to end up as substantial bills. Progent's skill at dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-tested methodologies which allow the highest level of effectiveness for online technical support and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's online support team to interface to your company's system without compromising network security.

Progent's powerful customer support reporting system stores thorough histories for all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services provided to every client by every consultant. This history of issues and responses is stored as an easily retrievable support database that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and working associations with major industry leaders such as Cisco and Microsoft open up other extensive technical support databases and permit fast access to manufacturers' in-house support staff with the result that Progent's online service experts are able to come up with the most efficient solutions in the least time.

Online technical support services offered by Progent to companies in Spokane and throughout the state of Washington include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide centralized control and world-class security for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so that all potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability to stop or recover quickly after a ransomware incident. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for companies who don't have the resources to build and maintain an internal Help Desk Call Center but who want quick response from a dependable Help Desk Call Center with professional telephone support as well as the expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a seamless addition to your established Help Desk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation option to handle complex technical challenges, or be ready in hectic circumstances when your regular service providers are swamped.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your workers in Spokane or anywhere in the state of Washington fast communication with an efficient network service group with extensive background delivering phone support and remote diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a crucial enabler of company success, and Progent's aim is to fix rather than merely annotate technical problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based professional engineering support and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Spokane, or anywhere in the state of Washington, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your environment so your network support is proactive rather than reactive. By uncovering potential trouble spots before they cause network outages, remote monitoring can avoid disruptive and expensive service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or networks powered by a mix of operating systems.
How Your Spokane Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Spokane or throughout the state of Washington, Progent's online network support engineers can deliver expert and cost-effective system help the instant your company has to have it. More than a decade of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve IT problems rapidly while eliminating the expense and lost time associated with in-person service visits.

Even if your Spokane office has a regular independent consultant or maintains a full time IT staff that know how to deal with ordinary network issues, Progentís Microsoft certified engineers can still offer a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to handle unexpected system crises or especially complicated integration projects.

Advantages of Progent's Network Help for Organizations in Spokane
Progent's remote network troubleshooting services enable your Spokane business to enjoy the advantages of timely, world-class network support without the cost of managing a full-time IT staff. Your network will derive added business worth by being more available, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your local support resources
    For most offices in Spokane and throughout Washington, local network service resources, whether represented by independent consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, IT crises sometimes strike when local resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your local support people. In these cases, Progent's on-call support specialists give you an easy, quick, and economical solution to augment your local resources and to convey valuable knowledge to improve your capability to resolve downstream problems in-house.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller offices commonly depend on individual freelance service providers. Although independent service people carry smaller internal costs than larger support organizations and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the absence of reserve help may require your business to wait for assistance during an emergency. As your business expands, system unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service experts to insure your network stays available.

  • Build a Scalable Foundation for Smooth Growth
    Businesses often begin with an IT system created on a modest budget. Without a robust framework, slap-dash repairs can get thrown on top of a weak foundation. As a company grows, reliability and expandability issues can impede the productivity of the organization. Such poorly designed systems require proper assessment, smart strategic planning, and extensive IT expertise to upgrade to a system architecture able to provide the stable foundation to handle current business requirements and ease future growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller offices need guidance and technical training to navigate through an ever more complicated array of product alternatives capable of accelerating business success and improving productivity. They hardly need a network consultant who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a situation where the recommended solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match IT consulting with the best needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT knowledge, refined support tools, and understanding of corporate IT enable offices to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Complete Range of Server Platforms
    Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 R2 migration, Windows 2003 Server upgrades, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you are billed just for received support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for services delivered during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be forced to permit minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who offer scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by each consultant to each client. The discipline of documenting and organizing support activity results in more efficient service and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















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