Even if your Spokane company has a local independent support technician or employs an in-house organization that know how to handle common network issues, Progent’s Microsoft certified engineers provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to address sudden system emergencies or especially complex integration problems.

Features of Progent's Remote Network Support for Spokane
Progent's phone support, remote repair, system security consulting, and system management services give small offices in Spokane or throughout the state of Washington unparalleled leverage for your support investment. Whether you need one-time telephone help and remote network repair or full-time Help Desk Call Center support and system management, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the cost and hassle of running a large internal IT organization. Key features of Progent's online help services include:

• Immediate Phone Contact with Microsoft Qualified Professionals
  Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to small companies in Spokane and is also ideal for customers in geographic regions of Washington that lack technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Gold Partner support firm, Progent has the use of a broad range of Microsoft support utilities, technical databases, and continuing education.

• By the Minute Rates to Minimize Expenses
  Progent provides online help on a per-minute basis, so you pay only for the services you use. Progent has no minimum fee for online support and asks for no ongoing subscription fee. This saves you from paying big bills for simple repairs.

• Availability of Cisco Network Design Experts
  As a Registered Partner for Cisco Systems, Progent can provide the services of on-staff professionals with skill in planning, deploying, and managing networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected connectivity for fixed and mobile networking.

• Application Experts Consulting
  Progent's core support offerings include system integration, MS Exchange expertise, corporate security design, and Help Desk outsourcing services. Progent's Application Experts Team offers world-class consulting expertise in specific application areas. Support offered by the Application Experts staff covers:
  • Great Plains Software Consulting and Customization
  • Microsoft CRM Help
  • Microsoft Office Project Expertise
  • MS Excel Programming
  • MS Word Help
  • Crystal Reports, MS Access, and FRx Custom Reports
  • UNIX, Linux and Solaris Support
  • Mac Consulting
  By providing a convenient centralized source for network generalists and application experts, Progent can tailor fast, affordable, and thorough IT solutions that fit the unique requirements of your company.

• Sophisticated Online Connectivity Tools
  Protected online connectivity allows Progent's service experts to observe precisely what your users see. This makes it easier to produce quick fixes to issues that could otherwise require a costly personal service call. Sophisticated online connectivity software and expert engineers combine to enable Progent to repair most IT issues quickly and affordably. Progent is a pioneer in online troubleshooting and remote network tracking.

• Compatibility with Mainstream VPN Gateways
  Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.

• 24-hour Support for High Network Availability
  For small organizations with line-of-business applications, Progent can provide round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this offering can help ensure high system availability.

• Help Desk Call Center
  Progent's Help Desk Call Center services are designed especially for budget-constrained small companies whose workers require immediate access to a Help Desk service with expert telephone support and complete escalation ability.

Benefits of Progent's IT Support for Small Businesses in Spokane
Progent's online support services enable your City# small company to experience the benefits of timely, expert IT support without the expense of managing a full-time IT staff. Your network will acquire added business value by being increasingly reliable, productive, and protected. Benefits to your company include:

• Seamless remote expansion of your on-site IT resources
  With most small businesses in Spokane or anywhere in Washington, local computer support resources, whether made up of outside consultants or an internal maintenance staff, can take care of the majority of network problems. On the other hand, serious problems might spring up when local resources are too busy or absent, and some problems may involve technology that is beyond the scope of your onsite support people. In these instances, Progent's on-call service experts give you an easy, quick, and economical solution to supplement your regular help and to pass on useful information to improve your capability to resolve future problems locally.

• Less Dependence on Freelance Service Providers
  For IT maintenance, small businesses often depend on independent freelance consultants. While freelance consultants carry less overhead than larger consulting companies and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the absence of backup help may force your business to go without help during an emergency. As your company grows, system downtime and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of reserve support experts to insure your network is always up and running.

• Create a Scalable Foundation for Seamless Expansion
  Small organizations typically begin with an information architecture created on a shoestring budget. Without a strong framework, band-aid fixes can get piled on top of an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the business. Such badly built systems require proper assessment, smart strategic planning, and broad-based technical knowledge to evolve to a network architecture able to provide the stable foundation to handle vital business demands and ease future growth.

• Work with Problem Solvers Instead of Product Vendors
  Small businesses need guidance and technical education to negotiate an increasingly complicated maze of technology options capable of accelerating business growth and improving efficiency. These companies hardly need a network engineer who is attempting to resell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed solution is built around a profitable technology instead of the genuine needs of a small business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to match technical expertise with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of IT expertise, fine tuned remote support software, and understanding of enterprise networking allow small offices to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

• In-depth Knowledge of Microsoft's Complete Family of Server Platforms
  Progent offers in-depth expertise for Microsoft’s leading server platforms with services that include Microsoft Windows Server 2003 expertise, Windows 2000 Server upgrades, Microsoft Windows NT upgrades, Microsoft Exchange Server 2003 support, Exchange 5.5 Server and Microsoft Exchange Server 2000 migration, and Microsoft SQL 2005 help.

• Best Practices
  Progent’s team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, at the forefront of network service, performing a broad range of IT tasks for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This means that you get not only world-class technical help, but also a support engineer with proven methods for using technical knowledge to solve actual network problems rapidly.

• Value Pricing
  Progent's pricing model is to bill for remote service and in-person help by the minute. As a result, you are charged only for received support. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you won't be tempted to permit minor problems to fester.

• Complete Records of IT Services
  Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by each consultant to each customer. The practice of detailing and archiving service activity results in more effective support and eliminates a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Businesses who utilize trusted freelance service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and productive.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the only IT service firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. MOM allows your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly service disruptions.

How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT help, go to Immediate Emergency Support.