Immediate Online Technical Support for Spokane IT Networks
Fast Online Help for Spokane SystemsFor businesses located in Spokane or anywhere in Washington, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the services of CISSP and CISM-certified security engineers to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional value because they possess the practical experience and have access to the advanced technology required to resolve the majority of information system problems quickly. Efficient support lowers direct costs since service calls use up minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your company benefits even more in indirect costs by reducing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly valuable for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing avoid scenarios where quick repairs manage to end up as substantial bills. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of customized technologies and field-tested processes which promote the maximum level of efficiency for remote help and troubleshooting for information networks of any size. Progent offers protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your company's network without violating corporate security.

Progent's sophisticated technical support database system keeps comprehensive records of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of services provided to each Progent client by any Progent consultant. This database of anomalies and responses is stored as a readily accessible proprietary knowledge base that allows Progent's online support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to arrive at the best solutions quickly.

Remote technical services offered by Progent to clients in Spokane and anywhere in the state of Washington include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's leading corporations. The ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover quickly from a ransomware incident. Progent will consult with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for companies with environments based on Microsoft, Cisco, Apple Mac, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for businesses who don't have the resources to build and maintain an in-house Help Desk but who require quick response from an efficient Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a transparent addition to your established Call Center organization. Progent's Virtual Call Center can serve as a an escalation option to handle complex network challenges, or be ready in hectic situations when your regular resources are overwhelmed.

    Progent's Help Desk staff of veteran information technology consultants offers your customers in Spokane or anywhere in the state of Washington immediate assistance from a dependable technical support resource with extensive background offering telephone-based support and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a key driver of company success, and Progent's aim is to resolve and not just track network issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Team provides online professional consulting support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Office Word, and Microsoft Excel. To learn more on Progent's expertise, custom development, and education services, see Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Spokane, or anywhere in the state of Washington, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your IT maintenance is proactive and automated. By anticipating looming issues before they expand into crashes, system monitoring can avoid disruptive and costly information system failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows networks, or networks powered by multiple OS platforms.
How Your Spokane Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based support with Windows, Mac OS X, or Linux networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Spokane or anywhere in the state of Washington, Progent's phone-based computer support engineers are ready to deliver expert and affordable system help the instant your company has to have it. More than 15 years of providing remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.

Even if your Spokane business works with a local freelance support technician or maintains a full time IT staff that can deal with ordinary network problems, Progentís Microsoft certified engineers can still offer a convenient and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the experience to handle unexpected system crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Offices in Spokane
Progent's remote technical help services allow your Spokane business to realize the benefits of timely, expert IT support without the expense of maintaining a full-time IT organization. Your network will derive added strategic value by being increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your local support resources
    For most companies in Spokane or anywhere in Washington, nearby network service providers, whether represented by freelance consultants or an internal maintenance staff, can resolve typical technical issues. On the other hand, IT crises can spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual support technicians. In these cases, Progent's online service professionals provide a convenient, fast, and economical solution to supplement your local help and to convey valuable information to increase your capability to resolve future problems in-house.

  • Less Dependence on Freelance Consultants
    For network support, smaller businesses commonly rely on independent freelance consultants. Although freelance consultants carry less overhead than larger service firms and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the lack of backup personnel may force your business to go without assistance during an emergency. As your business expands, system unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of reserve service experts to make sure your network stays available.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an IT architecture implemented on a shoestring budget. Without a strong infrastructure, band-aid repairs often get piled on top of a shaky foundation. As a company grows, stability and expandability issues can impede the productivity of the business. These badly designed environments require proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a network architecture able to deliver the solid foundation to handle vital business demands and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller businesses need advice and technical education to navigate through an ever more complex array of product options capable of promoting business success and enhancing efficiency. Businesses do not need a network consultant who is trying to resell a specific vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to align IT expertise with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical experience, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, at the front lines of IT service, performing a wide range of technical tasks for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This means that you get not just world-class IT capability, but also a consultant with field-tested approaches for using computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits by the minute. Consequently, you owe just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast solutions so you will not be forced to permit simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by every consultant to every customer. The practice of documenting and archiving support records allows more effective service and avoids a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít release vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.















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