Fast Remote Support for Spokane IT Networks
Urgent Phone Technical Support for Spokane NetworksFor companies located in Spokane or anywhere in the state of Washington, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, plus the assistance of CISSP-certified security engineers to help with high-level security design and troubleshooting jobs.

Progent's remote support experts provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve the majority of network issues quickly. This lowers immediate expenses since service calls require fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company saves even more with indirect costs by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive remote consulting know-how is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you receive. In contrast to many online support companies, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate situations where fast fixes manage to turn into major tabs. Progent's skill at handling problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of optimized technologies and field-tested methodologies which ensure the highest level of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's Technical Response Center to connect to your company's computer system without violating corporate security.

Progent's advanced technical support reporting application keeps detailed histories of all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of support rendered to every Progent customer by every Progent engineer. This archive of problems and repairs is stored as a quickly exploitable proprietary knowledge base that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close partnerships with key vendors such as Cisco and Microsoft make available other vast support knowledge bases and allow fast response from manufacturers' internal engineering staff with the result that Progent's remote service experts can arrive at optimal solutions quickly.

Remote services available from Progent to businesses in Spokane and throughout the state of Washington include:

Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables clients to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for businesses with networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the budget to assemble and manage an internal Call Center but who require quick communication with a reliable Help Desk with proficient phone assistance plus the ability to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for larger companies and serves as a transparent supplement to your established Helpdesk staff. Progent's Virtual Help Desk can act as a an escalation alternative to handle the toughest computer system issues, or be ready in hectic instances when your ordinary support engineers are too busy.

    Progent's Call Center staff of experienced network professionals provides your customers in Spokane or anywhere in the state of Washington fast communication with a large support resource with years of background delivering telephone-based consulting and online repair service for networks that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's mission is to give the Call Center the reputation as a significant driver of company success, and Progent's target is to resolve and not just document IT problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based advanced engineering expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and MS Excel. For more information about Progent's expertise, custom development, and training services, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Spokane, or anywhere in the state of Washington, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your business so that your IT support is proactive and automated. By exposing emerging trouble spots before they result in full-scale emergencies, remote monitoring can avoid inconvenient and costly information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft systems, or environments that incorporate multiple operating systems.
How Your Spokane Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online help with Microsoft, Mac OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Spokane or anywhere in the state of Washington, Progent's phone-based computer support specialists can provide effective and economical IT support the instant your business requires it. More than 15 years of delivering online technical assistance has earned Microsoft Gold status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix network problems quickly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Spokane company has a local freelance consultant or employs a full time IT staff that can handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to fix sudden network crises or especially complex integration problems.

Advantages of Progent's Network Help for Companies in Spokane
Progent's online network troubleshooting services allow your Spokane business to have the advantages of timely, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your network will derive greater business value by being more reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual expansion of your local support resources
    For most businesses in Spokane and throughout Washington, nearby network service providers, whether represented by independent consultants or an in-house maintenance staff, can handle the majority of technical problems. On the other hand, serious problems may strike when your regular support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your usual service technicians. In these instances, Progent's online support professionals offer a convenient, quick, and economical solution to supplement your local help and to transfer valuable information to improve your capability to deal with downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller companies commonly depend on individual freelance consultants. While freelance consultants carry smaller overhead than big support companies and can often charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the absence of reserve personnel may require your business to wait for assistance during an emergency. As your company expands, network unavailability and problems with critical applications become more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of reserve service experts to insure your network remains available.

  • Create a Scalable Foundation for Seamless Growth
    Organizations typically begin with an information system created on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get thrown onto an unstable foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. Such badly built environments need careful analysis, smart long-term planning, and extensive IT expertise to upgrade to a system infrastructure that can offer the stable foundation to meet critical business demands and ease downstream growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller offices need advice and technical education to navigate through an ever more complicated array of product options capable of accelerating business success and enhancing efficiency. Businesses do not need a network engineer who is trying to resell a specific vendor's products. IT support and product selling can result in a situation where the proposed solution is designed around a predetermined technology instead of the true requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to match IT expertise with the real needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, depth of technical knowledge, refined support tools, and understanding of corporate IT allow companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Line of Server Platforms
    Progent can provide world-class support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be forced to permit less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by each consultant to each customer. The practice of detailing and organizing support activity allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your information network from painful and costly service losses.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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