Fast and Affordable Online Troubleshooting for Spokane Computer Networks
Fast Phone Support for Spokane SystemsFor businesses in Spokane or anywhere in Washington, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified engineers have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, plus the assistance of CISA and CISM-accredited security engineers to handle high-level security design and diagnostic jobs.

Progent's online technical support experts offer exceptional leverage because they possess the real-world background and are equipped with the sophisticated tools required to resolve the majority of information system problems rapidly. This reduces immediate costs since service calls accumulate fewer billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization saves additionally in incidental expenses by minimizing or avoiding network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for online support is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many remote service firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast solutions manage to turn into big tabs. Progent's skill at solving problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized technologies and field-tested methodologies that permit the maximum level of efficiency for online technical support and repair for IT networks of any size. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's remote service group to communicate with your company's system remotely without compromising system security.

Progent's proven customer support database application keeps thorough histories of the support that Progent's customers have been provided. Progent's authorized engineers have access to the records of support rendered to each client by every Progent engineer. This archive of trouble tickets and responses is stored as an easily accessible support knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's high-level accreditations and close partnerships with key industry leaders such as Cisco and Microsoft open up additional extensive technical databases and allow priority access to vendors' internal product engineers with the result that Progent's remote service specialists are able to find the most efficient resolutions in the least time.

Online services offered by Progent to companies in Spokane and anywhere in the state of Washington include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. The ProSight line of outsourced network management services covers all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, and infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows clients to complete major projects economically and on schedule. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are a convenient solution for organizations who don't have the resources to create an in-house Call Center but who need quick access to an efficient Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent addition to your established Call Center resources. Progent's Virtual Call Center can act as a an escalation resource for the most difficult computer system challenges, or be available in overflow situations when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center staff of veteran network experts gives your workers in Spokane or anywhere in the state of Washington instant contact with an effective network service resource with years of experience providing phone help and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center perception as a crucial contributor to business success, and Progent's aim is to fix and not merely report network issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group provides online professional engineering support and training in key application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Office Project, Word, and MS Excel. For more on Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Spokane, or anywhere in the state of Washington, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so that your network maintenance is proactive and automated. By anticipating potential problems before they result in full-scale emergencies, proactive monitoring can avoid stressful and expensive information system failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Microsoft environments, or systems powered by a mix of OS platforms.
How Your Spokane Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote assistance with Microsoft, Apple Mac, or Linux networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Spokane or anywhere in the state of Washington, Progent's online network support specialists can provide professional and affordable system support the moment your organization needs it. Long experience providing remote tech support has earned Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix IT problems rapidly while avoiding the expense and lost time associated with in-person support calls.

Even if your Spokane company has a regular independent consultant or employs an in-house organization that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to handle unexpected system emergencies or especially tough integration problems.

Details of Progent's Online Computer Support for Spokane
Progent's phone support, remote troubleshooting, network security consulting, and network management services offer offices in Spokane or throughout the state of Washington the greatest leverage for your support budget. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk outsourcing support and network administration, Progent's professionals can provide your organization world class IT support while allowing you to eliminate the cost and administration overhead of running a large in-house IT staff. Key features of Progent's online help program include:

  • Immediate Phone Access to Microsoft Qualified Experts
    Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Spokane and is also ideal for networks in more remote areas of Washington that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has the use of a broad array of Microsoft support utilities, service information, and on-going education.

  • Per Minute Rates to Reduce Expenses
    Progent offers online support on a per-minute basis, so you are charged only for the services you receive. Progent requires no minimum fee for online help and asks for no ongoing retainer for support services delivered during regular business hours. This protects you from paying big invoices for routine repairs.

  • Access to Cisco Certified Network Design Professionals
    As a Certified Partner for Cisco, Progent offers access to authorized professionals who have skill in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to show you how to create fast, reliable, and protected infrastructure for fixed and mobile networking.

  • Application Experts Team
    Progent's core consulting offerings consist of technology integration, Microsoft Exchange expertise, network security planning, and Help Desk Call Center services. Progent's Application Experts group offers world-class consulting support for specific application areas. Support available from the Application Experts staff covers:
    Dynamics GP Support and Programming
    MS Project and Project Online Support
    Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Microsoft Office Word and Office 365 Word Support
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Integration
    SQL Server 2016 Software Development and Microsoft SQL 2014 Application Programming and Debugging
    Oracle DBA Services and Software Development
    MySQL Management Support and Application Development
    Apple Macintosh Consulting
    Amazon MWS Programming

    By providing a full service one-stop resource for IT generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that match the special needs of your business.

  • State of the Art Online Connectivity Tools
    Secure remote access permits Progent's support professionals to observe precisely what your users see. This makes it possible to find fast solutions to issues that might otherwise require an expensive personal visit. Cutting-edge remote access tools and expert engineers together enable Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite support and automated network tracking.

  • Compatibility with Mainstream VPN Products
    Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without weakening system security.

  • 24-hour Support for Maximum System Availability
    For companies with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure high system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center programs are intended especially for budget-constrained offices whose workers need immediate recourse to a Help Desk service with expert phone support and complete escalation ability.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of IT experience, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Full Range of Servers
    Progent offers in-depth support for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person visits per minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by every consultant to every client. The practice of documenting and archiving service activity results in more effective service and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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