Immediate Remote Troubleshooting for Spokane Information Networks
Fast Remote Help for Spokane SystemsFor companies located in Spokane or anywhere in Washington, Progent provides online help for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the services of CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional value because they possess the practical experience and have access to the sophisticated tools needed to resolve most information system issues rapidly. Efficient support lowers direct costs because solutions require fewer billable minutes. Remote support also avoids the cost of sending a consultant to your location. Your company benefits even more in incidental costs by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting experience is especially valuable in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you are charged only for the support that you receive. In contrast to typical online service organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where fast repairs somehow turn into substantial invoices. Progent's skill at solving technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes that allow the highest level of effectiveness for online consulting and troubleshooting for computer systems of any size. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's online support team to link to your company's system without violating network security.

Progent's advanced technical support database system keeps thorough records of all service that Progent's clients have received. Progent's team consultants have access to the specifics of assistance delivered to each Progent customer by every Progent engineer. This archive of trouble tickets and resolutions is structured as a quickly exploitable internal database that enables Progent's remote technical experts to share their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and working associations with key vendors including Cisco and Microsoft open up additional massive technical databases and allow fast response from vendors' internal support staff so Progent's remote consulting experts can find the most efficient solutions quickly.

Remote support services available from Progent to clients in Spokane and throughout the state of Washington include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same advanced technology used by some of the industry's top corporations. The ProSight line of network monitoring and management services covers all critical areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and debug their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness either to block or recover rapidly after a ransomware attack. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables clients to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who lack the budget to build and maintain an internal Help Desk but who need quick access to an effective Call Center with proficient telephone assistance plus the ability to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk consulting expertise can guide you in building an effective new Help Desk or improving your established one, selecting or modifying Call Center application software to handle the particular requirements of your company, or providing occasional phone support staff to reinforce your internal Call Center group to deal with high-demand scenarios like software transitions, mass upgrades, or installing brand new business software.

    Progent's Call Center team of veteran network experts provides your customers in Spokane or anywhere in the state of Washington immediate assistance from an effective technical support resource with substantial experience providing phone support and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center recognition as a crucial enabler of business success, and Progent's intent is to solve instead of simply record technical problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote and in-depth engineering support and education in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Spokane, or anywhere in the state of Washington, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so that your IT maintenance is proactive and automated. By detecting possible issues before they expand into full-scale emergencies, automated monitoring can ward off stressful and costly service breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that incorporate a variety of OS platforms.
How Your Spokane Company Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Spokane or throughout the state of Washington, Progent's phone-based network support engineers can provide effective and economical IT support the moment your company requires it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to repair network problems rapidly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Spokane business has a regular freelance support technician or maintains an in-house organization that can handle the majority of computer problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the availability or the experience to resolve sudden network crises or especially complex integration projects.

Advantages of Progent's IT Support for Companies in Spokane
Progent's online support services allow your Spokane business to realize the benefits of timely, expert network support without the cost of managing an in-house IT organization. Your information system will acquire added strategic value by becoming increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless remote expansion of your on-site IT resources
    For most offices in Spokane or anywhere in Washington, nearby computer support providers, whether consisting of independent consultants or an in-house IT staff, can resolve typical network issues. On the other hand, IT crises may occur when local support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your local support people. In these instances, Progent's online support experts offer a convenient, quick, and affordable way to supplement your local help and to pass on useful information to increase your capability to deal with downstream issues locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller offices commonly depend on individual freelance consultants. While freelance service people carry less internal costs than big service firms and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of fallback personnel may require your company to wait for assistance during an emergency. As your company grows, system downtime and problems with vital software are more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup service expertise to insure your network is always up and running.

  • Create a Scalable Foundation for Seamless Growth
    Companies often begin with an IT architecture created on a shoestring budget. Lacking a proper framework, slap-dash repairs often get piled onto a shaky foundation. As a company grows, stability and expandability problems can impede the productivity of the organization. Such badly designed systems need proper assessment, smart long-term planning, and extensive IT knowledge to upgrade to a network infrastructure that can offer the solid foundation to meet vital business requirements and facilitate future growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller offices need guidance and technical education to navigate through an increasingly complicated maze of technology options capable of promoting business growth and improving efficiency. These companies do not need a network consultant who is trying to sell a specific vendor's technology. IT support and product selling can lead to a situation where the proposed solution is built around a profitable product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match IT expertise with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical expertise, refined support software, and understanding of enterprise networking allow companies to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Family of Server Platforms
    Progent can provide in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 integration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits per minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by every consultant to each client. The discipline of documenting and organizing service activity results in more efficient support and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















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