Fast, Affordable Remote Network Assistance for Springfield, Illinois Small Businesses
For over twenty years, Progent has specialized in delivering world-class IT support services to clients with small-company IT budgets. Progent has built a powerful service solution that includes a low-overhead, tightly connected virtual office network, custom remote troubleshooting technology, a large pool of consultants accredited in a broad array of IT disciplines, a Help Desk operational structure that maximizes efficiency and ensures follow-through, a worldwide team of remote service experts, on-site support dispatching for the majority of most zip codes in the United States, and a company culture focused on resolving network issues in the least time and at the lowest cost to clients.

For larger businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house IT service group. Co-sourcing can reduce expenses and minimize technical risks for major projects like application design and development, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can also provide access to certified consultants to assist your business to design and execute a sensible cloud computing strategy.

Main IT Areas Supported by Progent for Businesses in Springfield, Illinois
Progent's nationwide team of industry certified engineers provides support for all facets of information systems deployed by companies of any size. Areas supported by Progent in and around Springfield include:

Service Delivery Alternatives Available for Springfield, Illinois Companies
Progent offers a selection of options for providing small companies with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering network support is based on the Call Center operational structure familiar to larger IT organizations. Progent's Helpdesk Service Model promotes fast response, comprehensive activity documentation, consistent follow-through, and strict expense control across an array of network service delivery options that include remote troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help clients to troubleshoot and repair network issues without the expense or delay of in-person service visits. The experience of Progent's network consultants allows them to handle the majority of IT issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for new customers to address emergency situations and Progent charges by the minute with no startup fees or time minimums, so you pay only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Learn additional information about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers on-site technical support for signed-up customers in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's remote support experts to deliver small companies the ideal combination: in-person service professionals when you need them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business software developers. The wait time for in-person service visits is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for onsite service. Find out more details about how to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for small and midsize businesses and local governments who need fast and reliable access to a professional Help Desk with effective phone assistance, online repair tools, and sufficient technical strength for full problem escalation. Since smaller businesses usually have limited IT funds and can provide little executive bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Services could be the most cost-effective option to ensure that small business computer networks stay up and running. Learn more about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection engineering, non-stop network engineering, virtual server strategies, plus integration, programming and training for business applications such as financials, ERP, management reporting, CRM, and productivity software. Progent can help with short-term projects including site moves and major software migrations, longer term projects like business analytics software programming and customization, database software development and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical applications like Microsoft Exchange Server and SQL Server to provide small companies with higher levels of availability, security, and performance than is possible with the class of in-house data center that is practical for the majority of small and midsize organizations. Since Progent utilizes the same facilities that host the equipment of many of the planet's largest information technology companies, Progent can save you the investment in creating and maintaining the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and service packs stay current, security and performance is continually tracked, and systems are regularly backed up and available for complete and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition simple for customers to migrate to a different support provider or to move in-house if your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtualization techniques that permit companies with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed solution, can support the multi- OS and loosely standardized environments common with small companies, and keeps ownership of the software in the client's hands so that moving to a new virtualized host is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote support to help businesses of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to block or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more complex collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-qualified cybersecurity experts, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide view of network protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and statutory regulations for network information security and incident reporting.

The scope and depth of Progent's engineering team offer a unique array of advantages to customers wishing to increase the productivity of their IT network within a realistic budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, at the front lines of IT service, performing a broad range of IT projects for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This means that you get not just world-class technical capability, but also a support engineer with proven approaches for solving actual IT problems quickly. Find out more concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for remote support and on-premises help per minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates king-size invoices for quick fixes. Another advantage of by-the-minute pricing is that clients will not be inclined to allow minor issues to stay unaddressed until they grow into big problems. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by every staff member to every client. The discipline of detailing and organizing service records results in more effective service and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Small companies who utilize independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and efficient. Learn more about Progent's knowledge transfer services.

Contact Progent
If your Springfield, Illinois company needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Help
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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