Professional Online Troubleshooting for Springfield, Illinois Networks from World-class Engineers
Small companies have typically been underserved by major network support organizations. Many small companies permit themselves to become dangerously dependent on individual engineers or small support firms who don't have the bandwidth or comprehensive skill sets to react promptly or efficiently to network crises. Still other small businesses turn to giant service firms staffed with technicians able to provide by-the-numbers solutions to ordinary issues but who are missing the background and versatility to deal with the variety of environments and absence of standardization that characterizes small business information systems.

Progent's proven approach to providing affordable and successful technical service to small companies has made Progent one of the premiere Microsoft-certified IT consulting organizations in the United States. Progent has delivered online help to companies in every state in the U.S. (See Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your internal network service group. This can cut costs and help meet schedules for major projects like software development, business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to accredited consultants to help your company to design and implement your cloud strategy.

Primary Products and Technologies Serviced by Progent for Office Networks in Springfield, Illinois
Progent offers the services of accredited experts for all aspects of information technology deployed in small and midsize organizations. Technologies serviced by Progent include:

Service Delivery Options for Springfield, Illinois Companies
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's model for delivering IT support services is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Contact Center Support Model ensures fast support, thorough service records, dependable follow-up, and strict cost monitoring across a range of network support delivery options that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite service calls. The experience of Progent's network engineers makes it possible to handle the majority of IT issues quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup procedure for first-time customers to address emergency network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out more information about Progent's online network support expertise.

  • Onsite Service
    Progent offers on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online support engineers to give small and midsize companies the optimal solution: onsite service technicians when you require them plus the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for in-person service visits is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite support. Learn more details concerning why to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses who need fast and dependable support from an online Helpdesk with efficient telephone support, remote troubleshooting tools, and enough technical strength for all needed problem escalation. Because smaller businesses typically are constrained by tight IT funds and can spare scant executive attention for handling IT support tasks, Progent's Helpdesk Services can be the most cost-effective way to ensure that business computer networks stay up and running. Read more about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class consultants who can deliver assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network security engineering, fault tolerant it system design, virtualization solutions, plus integration, customization and support for business software such as accounting, operations, reporting, sales automation, and office productivity packages. Progent can help with short-term projects including office moves and massive system migrations, longer term projects such as business analytics software programming and customization, relational database application development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical business applications like Exchange Server and Microsoft SQL Server to provide small businesses with higher degrees of reliability, security, and performance than is possible using the class of on-site data center that is practical for most small and midsize companies. Since Progent uses the same facilities that support the equipment of some of the world's biggest IT organizations, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and service packs stay updated, protection and performance is constantly tracked, and systems are regularly backed up and available for full and rapid restoration. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small company's production servers in an environment that not only provides the highest level of dependability and scalability but that is also easy for clients to migrate to a different service firm or to move internally if your situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow small businesses with mixed networks to benefit dramatically on the costs of capital equipment, system support, and IT management while achieving world-class dependability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can handle the multi- OS and non- standardized networks common with small companies, and retains ownership of the licenses in the customer's possession so that migrating to a new virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote support services to help businesses of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to stop or recover quickly after a ransomware attack. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of network products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on network security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory mandates for IT information protection and incident reporting.

The scope and depth of Progent's consulting team offer a unique array of benefits to customers trying to maximize the productivity of their information system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world professional background, in the trenches of IT support, performing a broad variety of technical projects for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not only world-class technical help, but also a support engineer with proven methods for fixing real-world IT problems rapidly. Find out more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for remote service and in-person visits by the minute. Consequently, you are charged only for received support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no registration fee and asks no retainer for support services provided during regular business hours. Many service firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with major bills for quick repairs. Another advantage of granular pricing is that you won't be inclined to allow minor issues to fester until they grow into major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports given by every consultant to each client. The discipline of detailing and archiving service activity results in more efficient service and eliminates a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to release vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Small businesses who utilize freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Springfield, Illinois company needs to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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