Immediate, Low-cost Online Network Technical Support for Springfield, Illinois Small Companies
For over twenty years, Progent has focused on providing enterprise-class IT support to customers with small-business IT budgets. Progent has developed a unique service system that features a streamlined, tightly connected virtual office network, custom remote repair tools, a substantial pool of engineers certified in a broad range of technical practice areas, a Help Desk Call Center operational structure that promotes efficiency and ensures follow-up, a worldwide team of on-line troubleshooting professionals, in-person service availability for the majority of most zip codes in the United States, and a company culture focused on fixing network issues in the shortest time and at the lowest cost to customers.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house network support personnel. This can reduce expenses and help meet schedules for big IT initiatives like application development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can also provide the services of accredited experts to assist your company to design and implement your cloud strategy.

Key Technical Areas Supported by Progent for Office Networks in Springfield, Illinois
Progent provides the support of certified experts for all aspects of business network technology found in small companies. Technologies serviced by Progent include:

Service Delivery Alternatives for Springfield, Illinois Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for delivering IT support is built on the Help Desk operational structure common to larger IT support groups. Progent's Helpdesk Service Model ensures fast response, comprehensive service documentation, consistent follow-up, and strict cost monitoring across a range of IT service delivery modes that include remote troubleshooting, onsite help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist customers to analyze and fix network issues without the expense or delay of travel for onsite service calls. The experience of Progent's IT engineers makes it possible to handle the majority of IT problems rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based signup process for new clients to accommodate urgent situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out more details about Progent's online computer support services.

  • Onsite Service
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online service engineers to deliver small businesses the ideal combination: on-premises support technicians when you need them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for on-site support visits is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more about how and why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who require fast and reliable access to a professional Help Desk Call Center with efficient telephone support, remote troubleshooting capability, and sufficient technical depth for all needed escalation. Since smaller companies usually are constrained by limited IT budgets and can spare scant executive attention for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to make sure that small business computer networks are always productive. Read more details about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small businesses affordable availability of world-class IT professionals who can deliver assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network security engineering, high availability network design, server virtualization solutions, plus integration, programming and training for small business software such as accounting, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as office moves and major system upgrades, longer term projects like business information software programming and support, relational database application development and administration support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services like data restoration and virus cleanup.

  • Application Hosting
    Progent can host key applications such as Exchange and SQL Server to provide small and midsize businesses with greater levels of availability, protection, and performance than is feasible using the class of in-house data center that is practical for most small and midsize businesses. Because Progent utilizes the same data centers that host the gear of some of the planet's biggest information technology companies, Progent can save you the investment in building and maintaining the systems required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions remain current, security and efficiency is continually tracked, and systems are consistently backed up and ready for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's production servers in a setting that not only provides the highest level of dependability and scalability but that is in addition simple for customers to migrate to a different service provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit companies with mixed networks to benefit dramatically on the expense of capital equipment, system support, and network administration while getting world-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can support the mixed- OS and loosely standardized networks common with smaller businesses, and keeps ownership of the software licenses in the client's hands so that moving to a new virtualized host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting services to help companies of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Springfield, Illinois Businesses
Progent's staff size, depth of information technology skill, and experience with corporate IT support enable small and midsize businesses to sidestep the pitfalls associated with excessive reliance on thinly staffed service organizations or freelance consultants.

Teaming with Progent's Experts enables your small business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For IT services, smaller companies often rely heavily on independent engineers. Although individual service engineers carry lower overhead than more substantial IT service firms and can typically charge nominally lower fees, individuals are sometimes unable to react quickly to critical situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may force your company to wait for assistance in case of a crisis. As your company expands, system unavailability or difficulties with critical applications get more costly. The dollars you believed you were conserving on an independent consultant can evaporate quickly because of lost output. Also, when independent engineers encounter unfamiliar technologies, the unavailability of a big engineering team to rely on for advice requires them to train in place while your business winds up with the costs for their ongoing education.

  • Gain Access to Certified Professionals in Complex Network Solutions
    Many small service firms or independent engineers focused on small business network consulting are capable of delivering connect-the-dots fixes but don't have the seasoning to work cost-effectively with complicated IT configurations with a variety of operating systems, numerous sites, VoIP implementations, remote workforces, integrated accounting and operational software, eCommerce, and custom line-of-business applications. Progent's experience with worldwide companies and Progent's large group of specialists can benefit your business because big-company environments are by nature complex, integration problems demand in-depth knowledge in many technical areas, and achieving an acceptable degree of robustness, reliability, and protection requires industry-tested leading practices.

  • Create a Firm Foundation for Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Lacking a proper basis, a series of improvised fixes commonly get piled on top of a weak foundation. As a company grows, stability and scalability issues can obstruct the productivity of the organization. These networks need thorough evaluation, smart business analysis, and broad-based expertise to migrate to an IT environment that will provide the reliable foundation to meet critical business needs and ease future growth.

  • Team with Solution Providers, Not Product Resellers
    Small businesses require direction and insight to navigate through an increasingly complicated maze of technology options offered for enabling growth and improving efficiency. Businesses do not need an IT consultant or support organization that tries to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent sells services exclusively. This permits Progent to align technical support services with the genuine interests of clients. Mixing network support and product reselling can result in a conflict where the proposed solution is based on a preselected vendor instead of being based on the true requirements of a small business.

Get in Touch with Progent
If your Springfield, Illinois company wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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