Immediate, Affordable Online Computer Network Technical Support for Springfield, Illinois Small Companies
For more than two decades, Progent has specialized in delivering world-class network support to clients who have small-business IT budgets. Progent has developed a powerful support system that includes a streamlined, seamless virtual office infrastructure, custom online repair tools, a substantial pool of engineers certified in a wide range of IT disciplines, a Call Center service structure that maximizes efficiency and guarantees follow-up, a worldwide team of remote troubleshooting professionals, on-site support options for the majority of most zip codes in the United States, and a company ethos focused on resolving network problems in the shortest time and at the lowest cost to customers.

For larger businesses, Progent offers co-sourcing services to add to the subject matter expertise of your internal network service group. Co-sourcing can cut costs and minimize technical risks for big projects like application design and development, business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your business to design and implement your cloud computing strategy.

Core Practice Areas Supported by Progent for Businesses in Springfield, Illinois
Progent offers the support of certified consultants for all aspects of network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent include:

Support Delivery Options Available for Springfield, Illinois Companies
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's model for providing network support services is built on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Service Mechanism ensures fast support, thorough service records, dependable follow-through, and tight cost control across a range of network service delivery modes that include online troubleshooting, in-person support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can help clients to analyze and fix network problems without the expense or time loss of travel for onsite support calls. The experience of Progent's IT consultants allows them to handle most network problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for new customers to address urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out more information concerning Progent's remote computer support expertise.

  • On-site Support
    Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's online support engineers to give small businesses the optimal solution: in-person service technicians when you require them as well as the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The response time for on-site support visits is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Find out more concerning how and why to register for Progent's onsite network service.

  • Help Desk
    Progent's Contact Center Services are intended for small and midsize companies who need prompt and dependable support from an online Contact Center with effective phone support, online repair capability, and enough technical strength for full problem escalation. Since small and midsize companies typically are constrained by tight information technology funds and can provide little executive bandwidth for dealing with network support tasks, Progent's Helpdesk Services could be the most efficient option to ensure that small business information systems are always up and running. Read more about Progent's Helpdesk services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, non-stop network consulting, virtual server solutions, plus configuration, customization and support for small business software including financials, ERP, business analytics, CRM, and productivity packages. Progent can help with short-term projects such as office relocations and major system migrations, extended projects like business reporting application development and support, database software development and administration support, and web development, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system administration, or emergency services like data restoration and malware cleanup.

  • Application Hosting
    Progent can host critical applications such as Exchange and MS SQL to provide small and midsize companies with higher levels of reliability, protection, and performance than is feasible using the class of on-site data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same data centers that host the equipment of some of the planet's biggest IT companies, Progent can save you the cost of creating and maintaining the systems needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions remain updated, protection and performance is continually tracked, and systems are regularly backed up and available for full and rapid restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small company's production servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to another service firm or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow companies with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and network management while getting enterprise-class dependability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can support the multi- OS and loosely standardized networks common with smaller businesses, and retains ownership of the software licenses in the customer's possession so that moving to a different virtualized system is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide expert remote support services to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to block or recover quickly from a ransomware incident. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on network security and can help with advanced security projects like SIEM solutions to help enterprises comply with industry standards and statutory requirements for network information security and reporting.

The scope and depth of Progent's consulting team offer a powerful array of benefits to clients trying to maximize the business value of their IT network within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, at the front lines of IT service, executing a broad range of IT tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This means that you get not only expert IT capability, but also a consultant with proven approaches for resolving actual network problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for phone support and on-site help per minute. As a result, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during normal working hours. Many service firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity does away with king-size invoices for quick solutions. An additional benefit of granular pricing is that you will not be inclined to allow less critical problems to fester until they grow into major ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports given by each staff member to every client. The discipline of detailing and organizing support activity results in more effective support and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent has little competition. Small companies who utilize freelance consultants or who employ internal support personnel gain when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and productive. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Springfield, Illinois company needs to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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