Affordable Network Support from Microsoft and Cisco Qualified Professionals for Businesses in Springfield, IL
By offering world-class know-how when you need it, providing specialized knowledge for key business applications, offering innovative services like virtual data center hosting, billing only for help you receive, and charging no sign-up fees or retainers for standard services, Progent enables you to maximize the competitive value of your information network and reduce support expenses. Progent appreciates that network protection, reliability, and efficiency are just as critical to small businesses as to large enterprises but that small companies don't have the leverage to invest heavily in information networks and in-house support staffs. Progent's basic competitive advantage is that no IT consulting organization can match Progent's capability to provide the IT support expertise your business requires when you require it and at prices you can justify.

For larger companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT service personnel. This can cut costs and help meet schedules for big IT initiatives like application programming, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations.

Progent can also offer the services of certified experts to help your company to plan and execute a sensible cloud computing strategy.

Primary Practice Areas Serviced by Progent's Consultants for Companies in Springfield, Illinois
Progent's nationwide team of certified support professionals offers assistance for all aspects of network systems deployed by companies of any size. Technologies served by Progent in Springfield include:

Support Delivery Options Available for Springfield, Illinois Companies
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for providing IT support is based on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Mechanism ensures rapid support, thorough activity documentation, dependable follow-up, and tight cost control across a range of network support delivery options that include remote repairs, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help clients to troubleshoot and fix network issues without the expense or delay of travel for onsite support visits. The background of Progent's IT engineers makes it possible to handle most IT issues quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration procedure for new clients to address urgent network problems and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out more information about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer assistance for registered clients in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote support engineers to deliver small businesses the best of both worlds: hands-on service technicians when you need them plus the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application developers. The wait time for in-person service calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning how to register for Progent's in-person network support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who need fast and reliable support from a professional Help Desk Call Center with effective telephone support, online troubleshooting capability, and sufficient technical strength for all needed escalation. Since smaller companies usually are constrained by tight IT budgets and can provide little management attention for dealing with IT support, Progent's Help Desk Outsourcing Services could be the most cost-effective way to make sure that small business computer networks are always up and running. Read more about Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable access to enterprise-class consultants who can provide help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection consulting, fault tolerant it system consulting, virtualization strategies, plus configuration, customization and support for business applications such as accounting, ERP, reporting, sales automation, and office productivity suites. Progent can help with short-term projects including site relocations and massive software upgrades, longer term initiatives such as business information software programming and customization, database software development and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network management, or emergency response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange and MS SQL in order to provide small businesses with higher degrees of availability, protection, and recoverability than is feasible using the type of on-site data center that is achievable for most small businesses. Since Progent uses the same data centers that support the equipment of many of the planet's largest IT organizations, Progent can save you the cost of creating and managing the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and revisions stay current, protection and performance is continually tracked, and systems and data files are consistently archived and available for full and prompt restoration. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's servers in a setting that not only provides the highest degree of dependability and extensibility but that is in addition convenient for clients to migrate to another support provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit businesses with multi-vendor environments to save dramatically on the expense of hardware, system support, and IT management while getting enterprise-class dependability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can handle the mixed- platform and non- standardized environments common with small companies, and retains control of the software in the customer's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers expert remote consulting support to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that utilize local IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to provide web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of network technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide perspective on network security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government mandates for network information security and reporting.

The breadth and size of Progent's consulting team offer a unique set of advantages to clients trying to increase the productivity of their information system within a realistic budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional experience, at the forefront of network support, performing a broad range of IT tasks for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested methods for repairing actual network problems rapidly. Read more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for online support and on-site help by the minute. As a result, you owe only for received support. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids king-size bills for fast solutions. An additional advantage of granular invoicing is that customers are not inclined to allow minor problems to stay unaddressed until they grow into big ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service firms who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by each staff member to each client. The practice of detailing and organizing service records results in more effective service and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on offering high-value services where Progent has little competition. Small businesses who utilize freelance service providers or who employ internal IT staffs gain when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Springfield, Illinois business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.