Springfield, IL Online Support from World-class Network Service Experts
Progent's computer network troubleshooting services can provide your Springfield, IL company low cost and reliable support from world-class technical experts. By providing IT support service when you need it, providing advanced knowledge for line-of-business technologies, offering unique services such as automated network monitoring, and invoicing only for services you use, Progent offers your Springfield, Illinois company an affordable solution for optimizing the productivity and profitability of small office information systems. If you have an on-premises system, connect to cloud resources, or have a hybrid cloud/on-premises solution, Progent is the smart choice for businesses to create and maintain a robust and safe IT system and to have quick availability of the seasoned help typically restricted to enterprises who can support a large internal IT staff.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house IT service team. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application design and development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified experts to help your business to plan and execute your cloud computing strategy.

Main Technologies Serviced by Progent for Office Networks in Springfield, Illinois
Progent provides the services of qualified experts for all facets of business network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Springfield, Illinois Businesses
Progent has a variety of options for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting services, and IT management. Progent's model for delivering network support is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Contact Center Support Mechanism ensures fast response, thorough activity records, reliable follow-through, and strict cost control for a range of network support delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and fix network problems without the cost or time loss of travel for onsite support calls. The background of Progent's network consultants makes it possible to resolve most network issues rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn more details about Progent's online computer support services.

  • On-site Service
    Progent provides onsite computer support for signed-up clients in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's remote service engineers to give small and midsize companies the ideal combination: on-premises service professionals when you require them as well as the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business application developers. The response time for on-site support visits is typically under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more about why to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who require prompt and dependable support from a professional Help Desk with efficient phone assistance, remote repair capability, and sufficient technical depth for all needed problem escalation. Since smaller businesses usually have limited IT funds and can provide little executive bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that small business information systems stay productive. Read more about Progent's Helpdesk services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, high availability it system design, virtualization strategies, plus integration, programming and training for small business applications such as financials, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects such as office moves and major software upgrades, extended projects such as business reporting application development and customization, database application programming and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher degrees of availability, protection, and performance than is feasible using the type of internal data center that is realistically affordable for most small and midsize companies. Since Progent utilizes the same data centers that support the gear of many of the planet's largest IT companies, Progent can eliminate the expense of creating and managing the systems needed for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions stay current, security and performance is continually monitored, and systems are regularly archived and available for full and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's production servers in an environment that not only provides the highest degree of availability and scalability but that is also easy for clients to migrate to another support firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow businesses with multi-vendor environments to save dramatically on the costs of hardware, infrastructure support, and network administration while getting world-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the multi- OS and non- standardized networks common with small businesses, and keeps control of the software in the customer's possession so that migrating to a new virtual host is quick, safe, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced online support to help companies of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent's low-cost ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to deliver centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring managed service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

Why Progent Offers the Smart Alternative for Springfield, Illinois Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise IT support enable small and midsize businesses to avoid the problems related to excessive dependence on thinly staffed support firms or individual consultants.

Working with Progent allows your business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For network services, smaller businesses sometimes depend heavily on freelance consultants. Though individual support providers have lower expenses than larger support firms and can typically charge apparently lower fees, freelancers are occasionally spread too thin to react rapidly to critical network problems. If a freelance consultant is busy with different customer, sick, on travelling, or in class, the absence of replacement staff may force your business to wait for help in case of a crisis. The more your small business expands, network unavailability or problems with line-of-business applications get more costly. The dollars you thought you were conserving on an independent consultant can disappear quickly due to lower output. In addition, when freelance consultants encounter new technologies, the lack of a big consulting group to rely on for advice requires them to learn on the job while your company winds up with the bill for their ongoing training.

  • Gain Access to Certified Professionals in Advanced Network Issues
    Many small service organizations or independent engineers specializing in small business network support are capable of delivering connect-the-dots solutions but don't have the background to deal cost-effectively with complex network environments that have mixed operating systems, many offices, VoIP systems, remote clients, integrated financial and analytical applications, eCommerce, and specialized line-of-business software. Progent's background with global companies and Progent's extensive group of specialists can be valuable to your company because enterprise environments are inherently complex, support issues require in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of robustness, availability, and security calls for enterprise-tested leading practices.

  • Create a Solid Foundation for Growth
    Small companies often start with an IT system implemented on a shoestring budget. Lacking a carefully designed architecture, a sequence of ad hoc fixes commonly get thrown on top of a marginal foundation. As a business evolves, stability and expandability problems can undermine the productivity of the organization. These networks need proper evaluation, smart strategic planning, and broad-based expertise to migrate to an IT environment that will act as the reliable foundation to meet critical business needs and ease downstream expansion.

  • Partner with Solution Finders, Not Resellers
    Small companies need guidance and education to navigate through an ever more complicated maze of IT options offered for accelerating business growth and improving productivity. They do not need an IT engineer or support firm that tries to sell them products. Progent avoids conflicted motives by not reselling any products. Progent sells services and expertise exclusively. This permits Progent to align consulting services with the real interests of customers. Mixing network support and product reselling can result in a conflict where the proposed solution is based on a predetermined vendor instead of being based on the true requirements of a client.

How to Contact Progent
In case your Springfield, Illinois business needs to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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