Springfield, IL Online Support from Certified Computer Network Service Experts
Progent's computer network troubleshooting services can deliver your Springfield, IL company affordable and dependable support from world-class network engineers. By providing IT consulting service when you need it, offering advanced expertise for mission-critical applications, offering unique support such as automated network monitoring, and charging only for support you receive, Progent gives your Springfield, Illinois business an affordable option for optimizing the productivity and profitability of small office information systems. If you have an onsite system, rely on cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent way for businesses to create and support a robust and safe information system and to have fast availability of the seasoned support typically restricted to corporations who can set up a large in-house IT group.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the technical skills of your in-house network service group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like software development, business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified consultants to assist your company to design and execute your cloud computing strategy.

Primary Technical Areas Supported by Progent for Business Networks in Springfield, Illinois
Progent offers the services of accredited experts for all aspects of business network technology deployed in small and midsize organizations. Products and technologies supported by Progent's consultants include:

Service Delivery Options for Springfield, Illinois Companies
Progent has a variety of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for providing computer support is based on the Call Center structure familiar to larger IT groups. Progent's Help Desk Service Model ensures fast support, thorough service documentation, dependable follow-through, and strict cost control across a range of IT support delivery alternatives that include remote repairs, on-premises help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and scheduled online support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can assist customers to troubleshoot and repair network problems without the cost or time loss of in-person service calls. The background of Progent's network engineers makes it possible to resolve most network issues rapidly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new customers to address urgent network problems and Progent charges by the minute with no startup fees or time minimums, so you pay only for the help you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional information about Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent offers onsite computer support for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote service experts to deliver small and midsize companies the best of both worlds: in-person service technicians when you require them plus the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business software programmers. The response time for on-site service visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for small and midsize businesses and local governments who need prompt and reliable access to an online Helpdesk with efficient phone support, remote repair tools, and sufficient technical depth for all needed escalation. Because small and midsize businesses typically have limited IT budgets and can provide little management bandwidth for dealing with network support, Progent's Contact Center Services can be the most cost-effective option to make sure that small business information systems are always up and running. Read more details about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class consultants who can provide help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network protection consulting, high availability it system design, virtual server strategies, plus configuration, customization and training for small business programs including accounting, operations, reporting, CRM, and productivity suites. Progent can help with short-term projects including office relocations and major system migrations, extended initiatives such as management information application programming and customization, relational database software development and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and Microsoft SQL in order to provide small businesses with greater degrees of reliability, security, and performance than is possible using the class of on-site data center that is realistically affordable for most small businesses. Because Progent uses the same data centers that host the equipment of some of the world's biggest IT companies, Progent can save you the expense of creating and managing the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs remain current, security and performance is continually monitored, and systems are regularly backed up and ready for full and prompt restoration. Find out additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's servers in an environment that not only provides the highest degree of dependability and expandability but that is in addition easy for customers to migrate to a different support firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that allow companies with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unparalleled level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed solution, can support the multi- platform and non- standardized environments common with small businesses, and keeps control of the licenses in the client's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide expert online consulting to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent offers a collection of affordable, fixed-price monthly services designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like IPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS managed backup.

Why Progent Is the Smart Alternative for Springfield, Illinois Small Businesses
Progent's size, depth of technical skill, and experience with enterprise IT support enable small companies to sidestep the pitfalls related to excessive reliance on small service organizations or independent engineers.

Teaming with Progent allows your business to:

  • Avoid Over Dependence on Individual Support Consultants
    For IT support, small companies often depend excessively on individual engineers. Though individual service providers carry lower overhead than larger IT service organizations and can typically bill apparently lower fees, they are often too overworked to react rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of replacement staff may force your business to go without help during a crisis. As your small business expands, system downtime or problems with line-of-business programs become more costly. The dollars you thought you were conserving on a freelancer can be eaten up quickly due to lost productivity. Also, when independent consultants confront unfamiliar problems, the unavailability of a large engineering team to rely on for assistance requires them to learn in place while your business winds up footing the costs for their continuing education.

  • Gain Access to Certified Professionals in Sophisticated Network Issues
    The majority of small service firms or independent consultants specializing in small business IT consulting are capable of delivering routine solutions but don't have the experience to work efficiently with complicated IT environments with mixed platforms, numerous sites, VoIP systems, remote workforces, interconnected financial and operational applications, eCommerce, and specialized business software. Progent's background with global enterprises and Progent's extensive group of specialists can benefit your company because enterprise environments are characteristically complex, integration problems demand in-depth understanding of in many technical areas, and reaching a high degree of robustness, availability, and security calls for enterprise-tested leading practices.

  • Build a Firm Foundation for Growth
    Small businesses typically begin with a network implemented on a tight budget. Lacking a proper basis, a sequence of band-aid fixes often get piled on top of a weak foundation. As a company evolves, reliability and scalability problems can obstruct the success of the organization. These environments need thorough assessment, intelligent strategic planning, and broad-based expertise to upgrade to a network infrastructure that can provide the solid foundation to meet current business needs and ease downstream growth.

  • Partner with Solution Consultants, Not Resellers
    Small companies need guidance and insight to navigate through an increasingly complicated maze of technology options offered for accelerating business growth and improving productivity. Businesses do not need a network engineer or service organization that attempts to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides consulting and services only. This permits Progent to align consulting support services with the genuine needs of customers. Combining network consulting and product reselling can lead to a conflict where the recommended solution is built around a preselected technology rather than being based on the true needs of a customer.

How to Contact Progent
In case your Springfield, Illinois business needs to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Assistance
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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