Low-cost Network Troubleshooting from Microsoft and Cisco Qualified Consultants for Businesses in Springfield, IL
By offering world-class know-how when you need it, providing in-depth expertise for critical applications, providing high-value services such as virtual server hosting, billing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent enables your company to maximize the competitive value of your It system and minimize service costs. Progent recognizes that network protection, dependability, and efficiency are just as critical to small companies as to major corporations but that smaller companies lack the economy of scale to invest heavily in computer networks and in-house support groups. Progent's basic value proposition is that no network consulting organization can equal Progent's capability to deliver the network support your business needs when you require it and at a cost you can justify.

For larger businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your in-house network service staff. Co-sourcing can reduce expenses and help meet schedules for major projects like application design and development, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can also offer access to accredited consultants to assist your business to design and execute a sensible cloud strategy.

Main Technical Areas Serviced by Progent for Office Networks in Springfield, Illinois
Progent's nationwide team of certified engineers offers assistance for all aspects of information systems used by companies of all sizes. Practice areas supported by Progent in Springfield include:

Support Delivery Options Available for Springfield, Illinois Companies
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting, and IT administration. Progent's model for providing computer support is built on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Contact Center Service Model promotes fast support, thorough service documentation, dependable follow-through, and tight cost control for an array of network service delivery alternatives that include online repairs, in-person support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified support experts can assist customers to troubleshoot and repair hardware and software issues without the cost or delay of on-premises service visits. The experience of Progent's network engineers makes it possible to handle the majority of network issues quickly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible signup procedure for new customers to address emergency network problems and Progent bills per minute with no startup charges or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Learn additional information about Progent's online computer troubleshooting services.

  • Onsite Support
    Progent provides onsite technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's online support experts to give small and midsize companies the best of both worlds: in-person support professionals when you require them plus the on-line help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The response time for in-person support visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details about why to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Help Desk Services are designed for small and midsize businesses and local governments who require prompt and reliable access to a professional Helpdesk with efficient telephone assistance, online repair capability, and enough technical strength for all needed problem escalation. Because small and midsize companies usually are constrained by limited IT funds and can spare little management attention for handling network support, Progent's Helpdesk Services can be the most cost-effective option to ensure that business information networks stay up and running. Read more about Progent's Contact Center services.

  • IT Consulting Services
    Progent provides small companies budget-friendly availability of world-class consultants who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network protection consulting, high availability it system design, server virtualization solutions, plus integration, programming and training for business applications such as accounting, operations, reporting, sales automation, and productivity software. Progent can help with one-shot projects including site moves and massive system migrations, longer term initiatives such as business information software programming and customization, database software programming and administration services, and web design, on-going services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key applications such as Exchange and SQL Server to provide small and midsize companies with greater levels of dependability, protection, and recoverability than is possible using the type of on-site data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same facilities that support the gear of some of the planet's largest IT organizations, Progent can eliminate the expense of creating and managing the systems needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs stay current, protection and performance is constantly monitored, and systems are regularly backed up and ready for complete and prompt recovery. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small organization's production servers in a setting that not only provides the top level of dependability and scalability but that is also easy for clients to migrate to another service provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server technologies that permit companies with mixed environments to save dramatically on the costs of capital equipment, infrastructure support, and network administration while achieving enterprise-class reliability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can support the multi- platform and loosely standardized environments typical of smaller companies, and keeps control of the software licenses in the customer's hands so that moving to a new virtualized host is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote support to help companies of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine physical IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

Why Progent Offers the Right Choice for Springfield, Illinois Small Businesses
Progent's staff size, scope of information technology skill, and experience with corporate network support enable small and midsize companies to avoid the pitfalls related to over dependence on small service organizations or individual engineers.

Working with Progent's Experts enables your company to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For network services, smaller companies sometimes depend excessively on independent engineers. Although individual service providers have lower expenses than more substantial support organizations and can typically bill apparently lower fees, they are often stretched to far to respond rapidly to critical network problems. If an independent engineer is occupied with another client, sick, on travelling, or in class, the lack of replacement personnel may require your business to wait for help during an emergency. As your small business grows, network downtime or problems with line-of-business programs get more expensive. The money you thought you were saving on an independent consultant can disappear quickly due to lost productivity. Also, when freelance engineers encounter new problems, the unavailability of a large engineering team to count on for help forces them to learn in place while your organization winds up footing the costs for their ongoing education.

  • Gain Access to Expertise in Advanced Network Solutions
    The majority of smaller service organizations or independent engineers focused on small company IT consulting may excel at delivering connect-the-dots solutions but don't have the experience to work cost-effectively with complex IT environments that have mixed platforms, many locations, Voice over IP systems, mobile clients, interconnected accounting and operational applications, eCommerce, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large group of experts can be valuable to your business because big-company networks are characteristically complex, support issues demand thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of robustness, reliability, and security calls for industry-proven best practices.

  • Build a Solid Basis for Growth
    Small companies often start with an IT system implemented on a shoestring budget. Lacking a proper basis, a series of ad hoc repairs often get thrown onto of a weak foundation. As a business evolves, stability and expandability issues can hinder the productivity of the organization. Such networks need thorough evaluation, smart business analysis, and in-depth experience to upgrade to a network environment that will provide the reliable basis to handle critical business needs and ease future growth.

  • Team with Solution Providers, Not Resellers
    Smaller companies need direction and insight to work through an ever more complex maze of IT options available for accelerating growth and improving productivity. Businesses do not need an IT consultant or support firm that tries to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent provides consulting and services exclusively. This permits Progent to align technical support with the genuine needs of clients. Combining IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of being driven by the actual needs of a small business.

Contact Progent
If your Springfield, Illinois business wants to contact Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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