Springfield, MA Online Help from Certified Network Service Experts
Progent's computer troubleshooting services can deliver your Springfield, MA company affordable and reliable support from Microsoft and Cisco certified consulting engineers. By delivering network support service when you need it, providing advanced knowledge for key applications, delivering unique services such as 24x7 network monitoring, and billing only for support you receive, Progent gives your Springfield, Massachusetts company an affordable option for optimizing the profitability of small-scale office information systems. If you maintain a local system, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the smart way for businesses to create and manage a reliable and safe IT system and to benefit from fast availability of the seasoned consulting typically available only to corporations who are able to support a large in-house IT staff.

For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the skills of your internal network support team. This can cut costs and help meet schedules for major projects such as software design and development, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of accredited experts to assist your company to design and implement a sensible cloud computing strategy.

Key Technologies Serviced by Progent for Businesses in Springfield, Massachusetts
Progent provides the support of certified consultants for all aspects of information technology deployed in small organizations. Products and technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Springfield, Massachusetts Businesses
Progent has a selection of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for delivering IT support is built on the Call Center structure common to larger IT support organizations. Progent's Help Desk Service Model promotes rapid response, comprehensive activity records, dependable follow-up, and strict cost control for a range of IT support delivery alternatives that include online troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can help customers to analyze and fix hardware and software issues without the cost or time loss of in-person support calls. The background of Progent's IT consultants allows them to handle most network problems rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time customers to accommodate urgent network problems and Progent bills per minute with no startup fees or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out additional details about Progent's remote computer support expertise.

  • Onsite Support
    Progent provides on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's online service engineers to deliver small companies the best of both worlds: in-person service technicians when you require them plus the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for on-site service visits is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more details concerning how and why to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Helpdesk Services are designed for all businesses who require prompt and dependable support from an online Help Desk with efficient phone support, online troubleshooting capability, and enough technical strength for all needed escalation. Because small and midsize companies usually have tight information technology funds and can provide little management bandwidth for handling network support, Progent's Helpdesk Services can be the most cost-effective option to ensure that business computer networks are always productive. Learn more concerning Progent's Contact Center services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security consulting, fault tolerant it system consulting, server virtualization strategies, plus configuration, programming and training for small business applications including accounting, ERP and MRP, reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects such as site relocations and massive system migrations, extended projects like business analytics application programming and customization, database software programming and DBA support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or emergency services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications like Exchange and Microsoft SQL to provide small businesses with greater levels of dependability, security, and performance than is possible using the type of on-site data center that is achievable for the majority of small and midsize companies. Because Progent uses the same facilities that host the equipment of many of the world's biggest IT companies, Progent can save you the investment in building and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs stay updated, protection and performance is constantly tracked, and systems and data files are consistently backed up and ready for full and prompt restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's production servers in an environment that not only provides the top level of fault-tolerance and expandability but that is in addition convenient for customers to migrate to another service provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that allow small businesses with mixed networks to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can support the mixed- platform and loosely standardized environments typical of small businesses, and retains control of the software licenses in the customer's hands so that moving to a different virtual host is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote support services to help companies of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Springfield, Massachusetts Small Businesses
Progent's size, breadth and depth of technical skill, and experience with enterprise IT consulting allow small businesses to sidestep the problems associated with over reliance on thinly staffed service organizations or individual consultants.

Teaming with Progent allows your business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For IT services, small businesses often depend excessively on independent consultants. Though individual service providers carry lower expenses than more substantial support organizations and can afford to bill apparently lower fees, individuals are often too busy to respond rapidly to critical problems. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the absence of backup personnel may force your company to wait for help during an emergency. As your small business expands, system unavailability or problems with line-of-business applications become more costly. The dollars you believed you were saving on an independent consultant can be eaten up fast due to lost productivity. Also, when independent engineers encounter new technologies, the lack of a big consulting team to rely on for help forces them to learn in place while your business ends up footing the bill for their continuing education.

  • Have Access to Expertise in Sophisticated IT Issues
    The majority of small support organizations or independent consultants specializing in small company network support are capable of providing routine fixes but don't have the experience to work cost-effectively with complex network configurations with mixed operating systems, numerous offices, VoIP systems, mobile workers, interconnected financial and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's extensive group of experts can benefit your small business because enterprise networks are by nature complex, integration issues demand thorough knowledge in numerous technical disciplines, and achieving a high level of robustness, reliability, and security requires enterprise-tested best practices.

  • Create a Firm Foundation for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a shoestring budget. Without a strong basis, a series of band-aid fixes often get tossed on top of a marginal foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. Such networks need thorough evaluation, smart strategic analysis, and in-depth expertise to upgrade to a network environment that will act as the reliable foundation to handle current business requirements and ease future expansion.

  • Work with Solution Providers, Not Product Vendors
    Smaller companies require direction and insight to work through an ever more complex maze of IT alternatives available for enabling business growth and improving productivity. Businesses do not need a network consultant or support organization that attempts to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers consulting and services exclusively. This permits Progent to align consulting support with the real needs of clients. Mixing IT support and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than being driven by the actual requirements of a customer.

Contact Progent
If your Springfield, Massachusetts company needs to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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