Fast, Low-cost Online Computer Network Technical Support for Springfield, Massachusetts Small Businesses
For more than twenty years, Progent has focused on providing enterprise-quality IT support to customers who have small-company budgets. Progent has developed a unique service system that includes a streamlined, seamless virtual office network, sophisticated remote repair tools, a large pool of engineers accredited in a broad range of technical practice areas, a Call Center service structure that promotes responsiveness and guarantees follow-up, a worldwide team of on-line service professionals, in-person support availability for the majority of most zip codes in the United States, and a corporate culture focused on resolving technical problems in the least time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house network service personnel. This can save money and minimize technical risks for big IT initiatives such as software programming, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations.

Progent can in addition offer the services of certified experts to help your business to design and implement your cloud computing strategy.

Primary Practice Areas Supported by Progent for Business Networks in Springfield, Massachusetts
Progent offers the services of certified consultants for all aspects of network technology deployed in small organizations. Products and technologies serviced by Progent's consultants include:

Service Delivery Options Available for Springfield, Massachusetts Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, hosting services, and IT management. Progent's paradigm for providing IT support is built on the Call Center structure familiar to big IT organizations. Progent's Help Desk Service Model ensures fast response, comprehensive service records, dependable follow-up, and strict expense control across an array of network support delivery modes that include online repairs, onsite help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can assist customers to analyze and fix hardware and software issues without the cost or delay of on-premises service visits. The experience of Progent's IT consultants allows them to resolve the majority of IT issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup process for first-time customers to accommodate emergency network problems and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional details about Progent's online network support services.

  • On-site Service
    Progent provides onsite technical support for registered customers in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: on-premises support professionals when you require them as well as the remote help of Progent's worldwide team of network engineers, security professionals, and business application programmers. The wait time for in-person support calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning how to register for Progent's in-person network service.

  • Phone Support
    Progent's Contact Center Services are intended for small and midsize companies who require fast and reliable access to a professional Contact Center with efficient telephone assistance, remote troubleshooting capability, and sufficient technical depth for full problem escalation. Since small and midsize companies usually have limited IT budgets and can spare scant executive bandwidth for handling IT support tasks, Progent's Help Desk Outsourcing Services could be the most efficient way to ensure that small business computer systems stay productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection engineering, high availability it system engineering, server virtualization strategies, plus configuration, programming and training for business software such as financials, operations, reporting, CRM, and productivity suites. Progent can help with short-term projects such as site moves and major system upgrades, extended initiatives such as management reporting application development and customization, database software programming and DBA services, and web design, on-going services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host vital business applications such as Exchange Server and SQL Server to provide small businesses with greater degrees of dependability, protection, and recoverability than is possible with the type of on-site data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same facilities that support the gear of many of the planet's largest information technology organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions remain updated, security and performance is constantly monitored, and systems are consistently backed up and available for complete and prompt recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small company's servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is in addition convenient for clients to migrate to a different support firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that allow small businesses with multi-vendor networks to save dramatically on the expense of hardware, system maintenance, and IT management while getting enterprise-class availability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the mixed- platform and loosely standardized environments common with smaller companies, and retains control of the software licenses in the client's hands so that migrating to a new virtual host is quick, safe, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote support to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.

Why Progent Offers the Smart Alternative for Springfield, Massachusetts Small Businesses
Progent's size, breadth of information technology skill, and experience with enterprise network consulting enable small and midsize companies to sidestep the problems related to over dependence on thinly staffed support firms or freelance engineers.

Teaming with Progent allows your small business to:

  • Prevent Over Reliance on Individual Support Consultants
    For network services, small businesses often depend excessively on freelance consultants. Though individual service engineers have lower expenses than more substantial support organizations and can typically bill apparently lower rates, they are often unable to respond rapidly to critical situations. If an independent engineer is busy with another customer, sick, on travelling, or in class, the absence of replacement staff may force your business to wait for assistance during an emergency. The more your company grows, network unavailability or problems with line-of-business programs become more costly. The money you believed you were saving on an independent consultant can evaporate quickly because of lower output. Also, when freelance consultants confront new problems, the unavailability of a big engineering group to fall back on for assistance requires them to train with the meter running while your company winds up footing the bill for their continuing training.

  • Have Access to Certified Professionals in Advanced Information Technology Issues
    The majority of small support firms or freelance consultants who concentrate on small company network consulting are capable of providing routine fixes but lack the seasoning to work cost-effectively with complicated IT configurations that have a variety of platforms, many sites, Voice over IP implementations, mobile clients, interconnected accounting and analytical applications, data-driven web sites, and specialized business applications. Progent's experience with worldwide companies and Progent's extensive group of experts can be valuable to your business because enterprise networks are by nature complicated, support problems require thorough knowledge in numerous technical areas, and achieving a high level of robustness, availability, and security requires industry-tested best practices.

  • Create a Solid Basis for Growth
    Small companies typically start with a network implemented on a shoestring budget. Lacking a proper basis, a series of band-aid fixes often get piled onto of a marginal structure. As a business grows, stability and scalability issues can undermine the success of the organization. Such environments need thorough evaluation, smart business planning, and in-depth expertise to upgrade to an IT infrastructure that will act as the solid foundation to handle current business needs and ease downstream expansion.

  • Team with Solution Consultants, Not Resellers
    Smaller companies need direction and education to navigate through an increasingly complicated array of IT alternatives offered for accelerating growth and improving productivity. They do not need an IT engineer or support firm that attempts to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent provides consulting and services exclusively. This permits Progent to match technical services with the genuine interests of clients. Mixing network consulting and product selling can lead to a situation where the proposed solution is built around a preselected vendor rather than being based on the actual requirements of a client.

Contact Progent
In case your Springfield, Massachusetts company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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