Affordable Network Support from Microsoft Certified Consultants for Companies in Springfield, MA
By delivering professional know-how whenever you need it, providing specialized expertise for key applications, offering innovative services like virtual data center hosting, invoicing only for services delivered, and charging no setup or retainer fees for standard services, Progent helps you to increase the business value of your It system and minimize service costs. Progent recognizes that information system protection, dependability, and performance are just as critical to small businesses as to large corporations but that small organizations lack the leverage to invest heavily in computer technology and internal service staffs. Progent's fundamental value proposition is that no network consulting organization can equal Progent's capability to provide the network support your company requires when you need it and at prices you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal IT support group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as software development, business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to certified consultants to assist your company to plan and execute a sensible cloud strategy.

Primary Products and Technologies Supported by Progent's Consultants for Businesses in Springfield, Massachusetts
Progent's national group of certified consultants offers assistance for virtually all aspects of information systems deployed by businesses of all sizes. Practice areas served by Progent in Springfield include:

Service Delivery Alternatives Available for Springfield, Massachusetts Companies
Progent offers a variety of options for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering network support is built on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Helpdesk Support Model promotes rapid support, comprehensive service records, dependable follow-through, and strict expense control for an array of network support delivery modes that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can assist customers to analyze and repair network problems without the expense or time loss of travel for onsite service calls. The background of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible signup process for new customers to address urgent situations and Progent bills per minute with zero startup charges or time minimums, so you pay only for the support you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's remote network support expertise.

  • On-site Support
    Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online service engineers to deliver small businesses the ideal combination: hands-on support professionals when you need them as well as the remote help of Progent's worldwide team of network consultants, security specialists, and business application developers. The wait time for in-person service calls is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details about why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for all companies who require fast and reliable access to a professional Contact Center with effective phone support, remote repair tools, and sufficient technical strength for all needed escalation. Because smaller companies typically are constrained by tight information technology funds and can spare little executive attention for handling network support, Progent's Help Desk Services could be the most efficient way to ensure that business information systems are always up and running. Learn more details about Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent provides small businesses affordable availability of world-class consultants who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network consulting, virtual server solutions, plus integration, programming and training for business applications such as accounting, ERP, business analytics, CRM, and productivity software. Progent can help with one-time projects including site relocations and major system upgrades, extended projects like management information software development and support, database software programming and DBA support, and web design, on-going services including network monitoring and network administration, or urgent services such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key business applications like Exchange Server and Microsoft SQL to provide small businesses with higher degrees of dependability, protection, and performance than is feasible with the class of in-house data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same facilities that host the gear of some of the world's largest IT organizations, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and revisions stay current, protection and efficiency is constantly tracked, and systems are consistently archived and available for complete and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is also convenient for clients to migrate to a different support provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit small businesses with multi-vendor environments to save dramatically on the costs of hardware, system support, and network administration while getting enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can support the mixed- OS and loosely standardized networks common with smaller businesses, and keeps control of the software licenses in the client's possession so that migrating to a different virtual system is quick, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online consulting to help organizations of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize physical IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.

Why Progent Is the Right Choice for Springfield, Massachusetts Businesses
Progent's staff size, depth of technical expertise, and familiarity with enterprise IT support enable small companies to sidestep the problems related to over reliance on thinly staffed service organizations or freelance consultants.

Working with Progent's Experts enables your business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For IT services, smaller businesses sometimes depend heavily on freelance engineers. Although freelance service engineers carry lower expenses than more substantial IT service organizations and can typically charge nominally smaller rates, individuals are frequently too busy to respond quickly to critical situations. If an independent consultant is busy with different client, sick, on travelling, or in training, the absence of replacement staff may force your business to wait for assistance in case of an emergency. As your small business expands, system unavailability or problems with line-of-business applications get more expensive. The money you believed you were saving on a freelancer can evaporate fast due to lower productivity. In addition, when independent engineers encounter new technologies, the unavailability of a big engineering group to rely on for advice requires them to train on the job while your business winds up footing the bill for their ongoing education.

  • Have Access to Experts in Sophisticated Network Issues
    Many small support organizations or freelance consultants specializing in small business IT support may excel at providing routine solutions but don't have the background to work cost-effectively with complicated network configurations with mixed platforms, numerous locations, Voice over IP systems, remote clients, integrated financial and operational software, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's large team of specialists can benefit your small business because enterprise networks are inherently complex, support issues require thorough knowledge in many technical areas, and reaching a high level of robustness, reliability, and protection requires industry-tested leading practices.

  • Build a Solid Foundation for Growth
    Small companies typically begin with an IT system cobbled together on a shoestring budget. Lacking a carefully designed basis, a series of band-aid fixes often get tossed on top of a marginal structure. As a company grows, stability and expandability problems can obstruct the productivity of the organization. These networks need proper evaluation, smart strategic analysis, and broad-based experience to migrate to an IT infrastructure that will provide the solid foundation to meet current business needs and support future expansion.

  • Work with Solution Consultants, Not Product Resellers
    Small businesses need direction and education to navigate through an ever more complicated array of IT alternatives offered for enabling business growth and improving efficiency. Businesses do not need a network consultant or service organization that attempts to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells consulting and services exclusively. This permits Progent to match consulting services with the real needs of clients. Combining network support and product reselling can result in a conflict where the recommended solution is built around a predetermined vendor rather than being driven by the actual needs of a client.

How to Contact Progent
If your Springfield, Massachusetts business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Support
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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