Quick, Low-cost Remote Computer Help for Springfield, Massachusetts Small Businesses
For over two decades, Progent has focused on providing world-class network support services to clients who have small-business budgets. Progent has built a powerful support system that features a cost-effective, tightly connected virtual office network, sophisticated remote repair tools, a substantial team of engineers accredited in a wide range of IT practice areas, a Help Desk Call Center service model that promotes responsiveness and ensures follow-up, a global group of remote support professionals, in-person service dispatching for the majority of most zip codes in the United States, and a company culture committed to resolving technical problems in the least time and at the lowest cost to customers.

For larger companies, Progent offers co-sourcing services to supplement the technical skills of your in-house IT service team. Co-sourcing can save money and minimize technical risks for major projects like software programming, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited experts to help your business to plan and execute your cloud computing strategy.

Core Technical Areas Serviced by Progent for Springfield, Massachusetts Business Networks
A Microsoft-certified Partner consulting firm that maintains a large team of Cisco CCIE network consultants and Apple certified consultants, Progent offers urgent assistance and affordable online consulting to Springfield, MA companies for a broad array of information technologies such as:

Service Delivery Options Available for Springfield, Massachusetts Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network administration. Progent's model for delivering IT support is based on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Contact Center Support Mechanism ensures fast response, thorough service records, consistent follow-through, and strict expense monitoring for a range of IT support delivery modes that include online repairs, onsite help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can assist clients to analyze and fix network issues without the expense or time loss of travel for onsite service calls. The experience of Progent's network engineers makes it possible to handle the majority of IT problems quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new clients to accommodate urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out more details about Progent's remote computer support services.

  • Onsite Service
    Progent offers on-site technical support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the ideal combination: on-premises service professionals when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The response time for on-site service visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Learn more details about why to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize businesses who need fast and reliable access to an online Helpdesk with effective telephone support, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because small and midsize companies usually have limited information technology funds and can provide little management bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that business computer systems stay productive. Learn more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small businesses budget-friendly access to world-class consultants who can deliver assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection engineering, high availability it system consulting, server virtualization solutions, plus integration, programming and support for small business programs such as accounting, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can help with short-term projects such as office moves and massive system upgrades, extended initiatives like management analytics software programming and support, database application programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with greater degrees of availability, security, and performance than is possible using the class of in-house data center that is practical for the majority of small and midsize businesses. Since Progent uses the same facilities that support the equipment of some of the world's largest information technology organizations, Progent can eliminate the cost of creating and maintaining the systems needed for world-class environmental control, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs stay updated, security and performance is constantly monitored, and systems and data files are regularly archived and ready for complete and prompt restoration. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest degree of dependability and scalability but that is in addition convenient for customers to migrate to a different service firm or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtual server technologies that allow businesses with multi-vendor networks to save significantly on the expense of capital equipment, system support, and IT management while achieving enterprise-class availability and an unparalleled level of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed solution, can support the multi- platform and loosely standardized environments common with small companies, and keeps ownership of the software licenses in the client's hands so that moving to a different virtual system is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online support to help businesses of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to stop or recover quickly after a ransomware attack. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure technologies including firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified cybersecurity experts, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a business-wide perspective on system security and can help with advanced security programs such as SIEM solutions to help enterprises meet industry guidelines and government regulations for network information protection and incident reporting.

The breadth and size of Progent's engineering team bring a powerful set of benefits to customers wishing to maximize the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, in the trenches of IT service, executing a wide range of IT projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This means that you get not only expert technical skills, but also a support engineer with proven methods for solving actual IT problems quickly. Find out more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for online support and in-person visits by the minute. As a result, you are billed just for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no registration fee and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major bills for fast fixes. Another benefit of by-the-minute invoicing is that customers won't be tempted to permit less critical issues to fester until they grow into major problems. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by each consultant to each customer. The practice of detailing and organizing support activity results in more effective service and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Small businesses who utilize freelance service providers or who employ in-house support personnel gain when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive. Learn additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Springfield, Massachusetts business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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