Affordable Computer Support from Microsoft Qualified Professionals for Companies in Springfield, MA
By offering world-class support when you require it, making available in-depth knowledge for key applications, providing innovative services such as virtual server hosting, invoicing only for help you receive, and charging no sign-up or retainer fees for standard services, Progent enables you to increase the business value of your It system and minimize service costs. Progent recognizes that network security, dependability, and efficiency are as critical to small companies as to major enterprises but that small organizations lack the economy of scale to spend heavily in computer networks and in-house support groups. Progent's basic value proposition is that no IT consulting organization can match Progent's capability to provide the IT support your business requires whenever you need it and at a cost you can afford.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the skills of your in-house IT service staff. Co-sourcing can save money and help meet schedules for major projects like application development, business continuity preparedness, network security audits, merging datacenters, or software migrations.

Progent can also provide the services of certified consultants to assist your business to plan and execute your cloud computing strategy.

Key Areas of Expertise Serviced by Progent's Consultants for Companies in Springfield, Massachusetts
Progent's nationwide group of industry certified experts offers assistance for virtually all aspects of network systems deployed by organizations of any size. Technologies served by Progent in and around Springfield include:

Support Delivery Alternatives for Springfield, Massachusetts Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, hosting, and network management. Progent's model for delivering network support is based on the Call Center operational structure common to big IT support groups. Progent's Help Desk Service Mechanism promotes fast response, thorough service documentation, dependable follow-up, and tight cost monitoring for a range of network support delivery options that include remote troubleshooting, onsite help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can help clients to troubleshoot and fix network problems without the expense or delay of travel for onsite support visits. The background of Progent's IT engineers allows them to handle most IT problems quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time customers to address emergency situations and Progent charges per minute with no startup fees or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn more information concerning Progent's online network support expertise.

  • On-site Support
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's remote service engineers to deliver small companies the optimal solution: on-premises support professionals when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for in-person support visits is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more details about how to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Help Desk Services are intended for all businesses and local governments who need fast and dependable access to an online Help Desk with effective telephone assistance, remote repair tools, and sufficient technical strength for all needed problem escalation. Because smaller businesses typically have tight information technology funds and can spare little management bandwidth for dealing with network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to make sure that small business computer systems are always productive. Learn more concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small companies budget-friendly availability of world-class consultants who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop it system consulting, server virtualization strategies, plus integration, customization and support for small business programs including financials, ERP, reporting, sales automation, and productivity packages. Progent can help with short-term projects such as site moves and massive system upgrades, extended projects like management analytics application development and customization, database software programming and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital applications such as Microsoft Exchange Server and Microsoft SQL to provide small businesses with higher levels of availability, security, and performance than is possible with the class of on-site data center that is achievable for most small and midsize companies. Because Progent uses the same data centers that host the gear of some of the planet's biggest information technology organizations, Progent can save you the investment in creating and maintaining the systems required for world-class cooling, electrical failover, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and revisions stay current, security and performance is constantly tracked, and systems are consistently archived and ready for complete and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest degree of availability and expandability but that is also simple for clients to migrate to a different support provider or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow companies with mixed environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class reliability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can support the mixed- platform and loosely standardized networks common with small businesses, and retains ownership of the licenses in the client's hands so that migrating to a different virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online consulting services to help companies of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex collection of network products including firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on network security and can help with advanced security projects like SIEM solutions to help companies meet business guidelines and government regulations for IT data protection and reporting.

The breadth and depth of Progent's consulting staff bring a unique set of benefits to companies trying to increase the productivity of their IT network within an affordable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry background, at the front lines of IT support, executing a broad variety of IT tasks for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This means that you get not just world-class technical capability, but also a consultant with proven methods for fixing real-world network problems quickly. Read more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits per minute. As a result, you owe just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during regular working hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates king-size invoices for fast repairs. An additional advantage of granular invoicing is that your company are not tempted to allow less critical issues to fester until they become major problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by every consultant to each customer. The discipline of documenting and organizing support activity results in more effective support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has few competitors. Small businesses who utilize freelance consultants or who employ internal IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, protected, and efficient. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Springfield, Massachusetts business needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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