Affordable Computer Support from Microsoft Certified Professionals for Companies in Springfield, MA
By delivering world-class support whenever you require it, providing in-depth expertise for critical applications, providing high-value services such as virtual data center hosting, billing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent helps your company to increase the business value of your It network and cut support expenses. Progent understands that network protection, reliability, and efficiency are just as critical to small companies as to major corporations but that small companies lack the economy of scale to invest heavily in information technology and in-house service staffs. Progent's fundamental competitive advantage is that no IT consulting organization can equal Progent's capability to deliver the IT support expertise your business requires when you require it and at a cost you can afford.

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal IT service personnel. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like software design and development, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to accredited consultants to help your business to design and implement a sensible cloud strategy.

Primary Practice Areas Supported by Progent for Springfield, Massachusetts Business Networks
As a Microsoft-certified Partner consulting firm with a large team of Cisco CCIE network infrastructure experts and Apple accredited consultants, Progent provides emergency troubleshooting and affordable online consulting to Springfield, MA small businesses for a wide array of computer technologies such as:

Support Delivery Alternatives for Springfield, Massachusetts Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, hosting, and IT management. Progent's model for delivering IT support services is based on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Service Model ensures rapid response, thorough activity records, consistent follow-up, and tight expense monitoring across a range of IT support delivery alternatives that include remote repairs, in-person support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and fix network issues without the cost or time loss of travel for onsite service visits. The background of Progent's IT consultants allows them to resolve most network issues quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time clients to address emergency network problems and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to deliver small companies the optimal solution: hands-on service technicians when you require them as well as the on-line help of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The wait time for in-person service visits is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more about how and why to register for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who need fast and dependable support from a professional Help Desk Call Center with efficient phone assistance, online repair tools, and sufficient technical depth for all needed escalation. Since smaller companies usually are constrained by limited information technology funds and can provide scant executive attention for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to ensure that small business information networks are always up and running. Read more details about Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent offers small companies budget-friendly access to enterprise-class IT professionals who can deliver help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection engineering, high availability it system consulting, server virtualization strategies, plus integration, customization and support for business programs such as accounting, operations, business analytics, CRM, and productivity packages. Progent can help with short-term projects including office relocations and massive system migrations, extended projects such as business information application development and support, relational database application programming and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with greater levels of availability, security, and performance than is feasible using the type of on-site data center that is realistically affordable for most small and midsize companies. Since Progent utilizes the same data centers that support the gear of many of the world's biggest IT companies, Progent can save you the cost of building and maintaining the systems required for world-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions remain updated, protection and performance is continually monitored, and systems and data files are consistently archived and available for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small company's servers in a setting that not only provides the top degree of dependability and expandability but that is also convenient for customers to migrate to another service provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that permit small businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed package, can support the mixed- platform and loosely standardized environments typical of small companies, and retains control of the software in the customer's possession so that migrating to a different virtualized host is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online support to help companies of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's value-priced ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Springfield, Massachusetts Businesses
Progent's size, scope of information technology expertise, and experience with corporate network consulting allow small and midsize businesses to sidestep the pitfalls related to excessive reliance on thinly staffed service organizations or freelance engineers.

Working with Progent enables your business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT services, smaller businesses sometimes rely excessively on freelance consultants. Though individual support providers have lower expenses than more substantial support firms and can typically bill nominally lower rates, individuals are occasionally stretched to far to respond quickly to critical situations. If an independent engineer is busy with another client, ill, on travelling, or in training, the absence of replacement staff may force your company to wait for help during an emergency. The more your small business expands, system downtime or difficulties with critical programs get more costly. The money you thought you were saving on an independent consultant can disappear fast because of lost productivity. In addition, when independent engineers encounter new problems, the unavailability of a large engineering team to count on for advice forces them to learn in place while your organization ends up footing the costs for their continuing education.

  • Gain Access to Certified Professionals in Sophisticated Information Technology Issues
    The majority of small service firms or independent consultants specializing in small business IT consulting are capable of delivering connect-the-dots fixes but lack the experience to work efficiently with complicated IT environments that have mixed platforms, multiple locations, Voice over IP implementations, remote workforces, interconnected financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global companies and Progent's extensive staff of experts can be valuable to your company because big-company networks are inherently complex, support issues require in-depth knowledge in many technical areas, and reaching a high level of robustness, availability, and protection requires industry-tested best practices.

  • Create a Firm Basis for Seamless Growth
    Small companies often start with an IT system implemented on a shoestring budget. Without a proper architecture, a series of band-aid fixes commonly get tossed on top of a weak structure. As a business evolves, stability and scalability problems can obstruct the success of the business. Such networks need proper evaluation, smart business analysis, and in-depth expertise to migrate to a network environment that can act as the solid basis to handle current business requirements and support future growth.

  • Partner with Solution Providers, Not Product Resellers
    Smaller businesses require guidance and insight to work through an increasingly complicated maze of IT options offered for enabling growth and improving productivity. They do not need a network consultant or support organization that attempts to sell them products. Progent eliminates conflicts of interest by not selling any products. Progent offers consulting and services only. This permits Progent to align consulting services with the real interests of customers. Combining network support and product reselling can lead to a conflict where the recommended solution is built around a predetermined technology instead of being based on the true requirements of a small business.

How to Contact Progent
In case your Springfield, Massachusetts business needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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