Professional Online Technical Support for Springfield, Massachusetts Computer Networks from World-class Consultants
Small businesses have traditionally been overlooked by major network support firms. Some small businesses allow themselves to grow overly reliant on freelance engineers or small consulting organizations who lack the size or extensive knowledge to respond promptly or effectively to network emergencies. Other small businesses resort to mass-market service providers that employ technicians taught to offer standardized fixes for common issues but who are missing the experience and versatility to handle the variety of environments and lack of standardization that characterizes small business information systems.

Progent's proven methodology for providing low-cost and successful technical support to small companies has made Progent one of the most respected Microsoft IT consulting firms in the industry. Progent has provided online support to small businesses in every state in the U.S. and can dispatch onsite technical support in most zip codes.

For larger companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal network support group. This can cut costs and minimize technical risks for major projects such as application design and development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer the services of certified consultants to help your company to design and execute your cloud computing strategy.

Core Practice Areas Supported by Progent for Business Networks in Springfield, Massachusetts
Progent's national team of industry certified consultants provides help for virtually all facets of network technology deployed by businesses of any size. Practice areas served by Progent in Springfield include:

Support Delivery Options for Springfield, Massachusetts Companies
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for delivering network support is based on the Call Center operational structure common to big IT groups. Progent's Helpdesk Service Mechanism promotes fast response, thorough service records, consistent follow-up, and strict expense monitoring for an array of IT support delivery modes that include online repairs, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can assist customers to analyze and fix hardware and software issues without the expense or time loss of travel for onsite service calls. The experience of Progent's network engineers makes it possible to handle most network issues rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based registration process for first-time customers to accommodate emergency network problems and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's online computer support expertise.

  • On-site Service
    Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: in-person support professionals when you require them plus the remote help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for on-site service visits is usually under one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details concerning how to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses and local governments who need prompt and dependable support from an online Helpdesk with effective telephone assistance, remote repair tools, and sufficient technical strength for all needed problem escalation. Since smaller businesses typically have limited IT budgets and can spare little executive bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that business computer networks stay up and running. Read more details about Progent's Contact Center services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of world-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection consulting, non-stop network consulting, virtualization strategies, plus integration, programming and support for small business programs including accounting, ERP, business analytics, CRM, and office productivity suites. Progent can help with one-time projects such as office moves and massive system migrations, longer term initiatives such as management reporting software development and support, database software programming and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system management, or urgent response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host critical business applications like Microsoft Exchange Server and Microsoft SQL to provide small companies with higher levels of dependability, security, and recoverability than is possible using the class of in-house data center that is achievable for most small businesses. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest IT companies, Progent can eliminate the expense of creating and maintaining the systems needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions stay updated, protection and performance is constantly tracked, and systems are regularly archived and available for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small company's production servers in a setting that not only provides the highest level of availability and expandability but that is in addition simple for customers to migrate to another support provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit businesses with mixed environments to save dramatically on the costs of hardware, system maintenance, and network administration while getting world-class dependability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can support the multi- platform and loosely standardized networks common with small businesses, and retains ownership of the licenses in the client's possession so that migrating to a new virtual system is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote consulting support to help businesses of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine local IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent offers a collection of low-cost, fixed-price monthly managed services designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight Systems Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight Systems Watch server and desktop management consulting.

Why Progent Is the Smart Choice for Springfield, Massachusetts Small Businesses
Progent's size, depth of information technology skill, and familiarity with corporate network support enable small and midsize businesses to sidestep the pitfalls associated with over reliance on thinly staffed service organizations or independent consultants.

Teaming with Progent enables your business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For network support, small companies sometimes depend heavily on freelance engineers. Although individual service engineers have lower overhead than larger support organizations and can typically bill apparently lower rates, they are often too busy to react quickly to urgent problems. If a freelance consultant is busy with different customer, ill, on travelling, or in training, the lack of backup personnel may require your company to wait for help during an emergency. As your small business expands, system downtime or difficulties with line-of-business applications get more costly. The money you believed you were saving on an independent consultant can disappear fast because of lost output. In addition, when freelance engineers encounter unfamiliar problems, the lack of a large consulting group to rely on for help forces them to train with the meter running while your business ends up with the costs for their ongoing training.

  • Gain Access to Certified Professionals in Complex IT Solutions
    The majority of small support firms or independent consultants focused on small business IT consulting are capable of delivering connect-the-dots solutions but don't have the experience to work cost-effectively with complex IT configurations with mixed platforms, many sites, VoIP implementations, remote workforces, interconnected financial and operational software, data-driven web sites, and specialized business applications. Progent's background with global enterprises and Progent's large group of experts can benefit your business because enterprise networks are characteristically complex, support problems demand in-depth knowledge in numerous technical areas, and achieving a high degree of stability, availability, and protection requires enterprise-tested best practices.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a solid basis, a series of improvised repairs commonly get tossed onto of a marginal foundation. As a company evolves, reliability and expandability issues can undermine the success of the organization. These networks need proper evaluation, intelligent business planning, and in-depth experience to upgrade to an IT environment that will provide the solid foundation to meet current business requirements and ease future growth.

  • Team with Solution Providers, Not Product Vendors
    Smaller businesses need guidance and insight to navigate through an ever more complex maze of IT alternatives available for enabling growth and improving efficiency. Businesses do not need a network consultant or support organization that tries to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent offers services only. This permits Progent to align technical support with the real interests of clients. Mixing IT support and product selling can result in a conflict where the recommended solution is built around a predetermined technology instead of being driven by the true requirements of a small business.

Get in Touch with Progent
If your Springfield, Massachusetts company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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