Quick, Low-cost Remote Network Help for Springfield, Missouri Small Businesses
For more than twenty years, Progent has specialized in providing world-quality IT support to clients with small-business IT budgets. Progent has developed a unique service solution that features a low-overhead, seamless virtual office network, custom online troubleshooting technology, a substantial pool of engineers accredited in a wide array of IT practice areas, a Help Desk Call Center service structure that maximizes responsiveness and guarantees follow-through, a worldwide group of on-line service experts, on-site support availability for the majority of most zip codes in the United States, and a corporate ethos focused on fixing technical problems in the least time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the technical skills of your internal network service personnel. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as software design and development, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your company to plan and implement your cloud strategy.

Popular Practice Areas Serviced by Progent's Consultants for Business Networks in Springfield, Missouri
Progent's nationwide team of world-class support professionals provides support for all facets of information technology found in organizations of any size. Practice areas served by Progent in Springfield include:

Service Delivery Options Available for Springfield, Missouri Companies
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting, and network management. Progent's model for providing computer support is based on the Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Support Model ensures fast response, comprehensive activity records, dependable follow-through, and strict cost control across an array of network service delivery modes that include online repairs, in-person support, top-level consulting, plus server hosting.

  • Remote Service
    Progent’s Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can assist customers to troubleshoot and repair hardware and software issues without the cost or time loss of travel for onsite service calls. The background of Progent's network engineers allows them to resolve most network issues quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for first-time clients to address urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional information about Progent's online computer troubleshooting services.

  • Onsite Service
    Progent provides on-site computer support for registered customers in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote support experts to give small companies the best of both worlds: hands-on support technicians when you need them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business application programmers. The wait time for on-site service calls is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more concerning how to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all businesses and local governments who need prompt and reliable support from an online Help Desk with effective phone support, remote troubleshooting capability, and enough technical strength for full problem escalation. Because small and midsize companies usually are constrained by tight IT budgets and can spare little management attention for dealing with IT support, Progent's Help Desk Services can be the most cost-effective option to ensure that small business computer networks stay up and running. Read more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can deliver assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network consulting, virtual server strategies, plus configuration, customization and support for small business programs such as financials, ERP, reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects including site moves and massive software migrations, extended initiatives such as business reporting application development and customization, relational database software programming and DBA services, and web design, on-going support such as server monitoring and network management, or urgent services such as data restoration and virus removal.

  • Application Hosting
    Progent can host key business applications such as Exchange Server and Microsoft SQL in order to provide small businesses with greater degrees of dependability, protection, and recoverability than is feasible with the class of on-site data center that is practical for the majority of small companies. Because Progent utilizes the same data centers that host the gear of many of the world's biggest IT organizations, Progent can eliminate the cost of creating and managing the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions stay current, protection and performance is continually tracked, and systems and data files are consistently backed up and ready for complete and prompt restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's production servers in an environment that not only delivers the highest level of availability and expandability but that is in addition simple for customers to transfer to a different service firm or to bring internally if your situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow companies with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed package, can support the mixed- platform and non- standardized networks typical of smaller companies, and retains ownership of the software in the client's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced online consulting support to help organizations of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine physical resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex collection of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on network protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and government mandates for IT information protection and reporting.

The breadth and size of Progent's consulting team bring a powerful array of benefits to companies trying to maximize the business value of their IT network within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progent’s team of Microsoft and Cisco qualified experts average more than a decade of real-world professional experience, in the trenches of network service, executing a broad range of IT tasks for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested methods for solving real-world network problems efficiently. Read more concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for online service and on-site visits per minute. As a result, you owe only for received services. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no sign-up fee and requires no retainer for support services provided during normal working hours. Many support firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with major bills for fast repairs. An additional advantage of granular billing is that your company are not tempted to allow incipient problems to stay unaddressed until they grow into major ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local service organizations who provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every consultant to each customer. The practice of detailing and organizing service records allows more effective service and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Small businesses who work with independent service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Springfield, Missouri business needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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