Quick, Affordable Remote Computer Network Help for Springfield, Missouri Small Companies
For over twenty years, Progent has focused on providing enterprise-class IT support services to customers with small-business budgets. Progent has built a unique service system that features a cost-effective, tightly connected virtual office network, sophisticated remote repair technology, a substantial pool of consultants certified in a wide range of technical disciplines, a Call Center service model that promotes efficiency and guarantees follow-through, a global group of on-line troubleshooting experts, on-site service options for the majority of most zip codes in the U.S., and a company ethos focused on solving network issues in the shortest time and at the least cost to clients.

For larger companies, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house IT service personnel. This can reduce expenses and minimize technical risks for major IT initiatives like application programming, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can also provide access to accredited experts to assist your business to design and implement a sensible cloud computing strategy.

Key Technologies Supported by Progent for Businesses in Springfield, Missouri
Progent's team of industry certified engineers provides help for virtually all aspects of network systems deployed by companies of all sizes. Technologies supported by Progent in and around Springfield include:

Service Delivery Options Available for Springfield, Missouri Companies
Progent offers a selection of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for providing IT support services is based on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Service Mechanism promotes fast support, thorough activity records, dependable follow-through, and strict expense monitoring for a range of network service delivery modes that include online troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and repair hardware and software issues without the cost or delay of travel for onsite service calls. The experience of Progent's IT consultants allows them to handle most network issues quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to address urgent situations and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out additional details about Progent's online network support expertise.

  • On-site Service
    Progent provides onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote support engineers to deliver small companies the best of both worlds: on-premises support technicians when you require them plus the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business application developers. The wait time for in-person service visits is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more about why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for all businesses and local governments who need prompt and dependable access to an online Help Desk with efficient telephone assistance, online repair capability, and enough technical strength for full escalation. Since small and midsize companies typically have tight information technology funds and can provide little executive bandwidth for handling network support tasks, Progent's Contact Center Services can be the most cost-effective option to ensure that business computer systems are always productive. Read more details concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, high availability network consulting, server virtualization solutions, plus integration, customization and support for business software including financials, operations, reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects including office relocations and major software migrations, extended initiatives like management information software development and support, relational database application programming and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with greater degrees of reliability, protection, and recoverability than is feasible using the type of on-site data center that is achievable for the majority of small and midsize companies. Because Progent utilizes the same facilities that host the equipment of some of the world's largest information technology companies, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet access. For managed applications, Progent can also see to it that patches and service packs remain updated, protection and performance is constantly monitored, and systems are regularly backed up and ready for complete and prompt recovery. Learn more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's servers in an environment that not only delivers the top degree of availability and scalability but that is also simple for clients to transfer to a different support provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that permit small businesses with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and network management while getting enterprise-class availability and an unparalleled degree of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and keeps ownership of the software licenses in the customer's possession so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online support to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine local resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to block or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity programs used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide view of system protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory mandates for IT data protection and reporting.

The scope and depth of Progent's consulting team bring a unique set of advantages to clients wishing to increase the business value of their information network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progent’s team of Microsoft and Cisco certified consultants average more than ten years of real-world professional experience, at the front lines of IT support, executing a broad range of technical projects for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT capability, but also a consultant with proven approaches for solving real-world IT problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are billed only for delivered support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates big invoices for fast solutions. An additional benefit of granular pricing is that your company won't be inclined to permit minor issues to fester until they grow into big ones. Learn more about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports given by every staff member to each client. The practice of documenting and organizing service activity results in more effective service and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who won’t let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Small companies who utilize independent service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, protected, and productive. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Springfield, Missouri business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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