Expert Online Technical Support for Springfield, Missouri Networks from World-class Consultants
Small businesses have typically been overlooked by major network service organizations. Many small companies allow themselves to grow excessively dependent on individual engineers or small consulting firms who lack the bandwidth or broad knowledge to respond promptly or effectively to network emergencies. Other small companies resort to giant service providers staffed with personnel trained to offer standardized fixes for ordinary issues but who do not have the experience and technical scope to deal with the diversity of configurations and lack of standards that characterizes small business IT networks.

Progent's time-tested methodology for delivering affordable and successful network support to small companies has made Progent one of the premiere Microsoft-certified IT consulting organizations in the United States. Progent has delivered online support to businesses in every state in the United States (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing support to add to the technical skills of your in-house network service group. Co-sourcing can save money and minimize technical risks for major projects such as application design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations.

Progent can also provide the services of certified consultants to help your business to design and execute your cloud strategy.

Main Products and Technologies Supported by Progent for Businesses in Springfield, Missouri
Progent's group of industry certified experts offers support for all aspects of information systems found in companies of all sizes. Technologies supported by Progent in and around Springfield include:

Support Delivery Alternatives for Springfield, Missouri Businesses
Progent has a selection of options for providing small companies and local governments with affordable IT services for technical support, system architecture, hosting, and IT management. Progent's paradigm for delivering network support is based on the Call Center structure familiar to larger IT support organizations. Progent's Contact Center Service Model ensures rapid response, comprehensive activity records, consistent follow-up, and strict expense monitoring for an array of IT support delivery alternatives that include remote troubleshooting, on-premises support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help clients to analyze and repair network issues without the cost or time loss of on-premises service calls. The experience of Progent's IT consultants makes it possible to resolve most IT problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration procedure for first-time clients to address urgent network problems and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn additional details concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer assistance for registered customers in larger cities in the United States. Progent's on-site service personnel can work in conjunction with Progent's online support experts to give small companies the optimal solution: in-person service professionals when you need them as well as the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The response time for on-site service visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning how to register for Progent's onsite network support.

  • Help Desk
    Progent's Helpdesk Services are designed for all businesses who need fast and dependable support from an online Helpdesk with efficient telephone assistance, remote repair tools, and enough technical depth for all needed problem escalation. Because small and midsize companies typically have tight IT budgets and can provide little executive bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Services can be the most efficient option to ensure that small business computer networks stay up and running. Read more details about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection engineering, high availability it system engineering, server virtualization strategies, plus integration, programming and training for small business programs such as financials, operations, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-time projects such as office relocations and massive system migrations, longer term initiatives like business reporting application programming and customization, relational database software programming and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of reliability, protection, and recoverability than is feasible using the type of in-house data center that is practical for most small businesses. Since Progent utilizes the same data centers that support the gear of some of the planet's biggest IT companies, Progent can save you the cost of building and maintaining the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that patches and revisions remain updated, protection and performance is continually monitored, and systems and data files are regularly archived and ready for full and rapid restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the top level of fault-tolerance and scalability but that is in addition easy for clients to migrate to a different support firm or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow companies with multi-vendor networks to benefit significantly on the expense of hardware, system maintenance, and IT management while achieving world-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered service, can handle the mixed- OS and non- standardized networks common with smaller companies, and keeps control of the software in the client's hands so that migrating to a different virtualized system is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote consulting support to help companies of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide web-based management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to block or recover rapidly from a ransomware attack. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Springfield, Missouri Small Businesses
Progent's size, scope of technical expertise, and familiarity with corporate network consulting enable small and midsize businesses to sidestep the problems related to excessive reliance on thinly staffed support firms or freelance engineers.

Working with Progent's Experts allows your small business to:

  • Avoid Over Dependence on Individual Consultants
    For network support, smaller businesses often depend heavily on independent engineers. Although freelance service engineers have lower expenses than larger IT service organizations and can typically charge nominally smaller rates, they are frequently stretched to far to react quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on travelling, or in class, the absence of replacement personnel may force your business to go without assistance in case of an emergency. As your company grows, network unavailability or difficulties with critical programs become more expensive. The dollars you thought you were saving on a freelancer can be eaten up fast because of lost productivity. In addition, when freelance engineers confront unfamiliar technologies, the lack of a large consulting team to count on for advice forces them to train on the job while your company ends up footing the bill for their continuing education.

  • Have Access to Certified Professionals in Complex IT Solutions
    The majority of smaller support organizations or freelance engineers focused on small business IT consulting may excel at delivering connect-the-dots fixes but lack the seasoning to deal efficiently with complicated network environments with a variety of operating systems, numerous locations, VoIP implementations, mobile workers, integrated financial and operational software, data-driven web sites, and custom business applications. Progent's experience with global enterprises and Progent's extensive group of experts can be valuable to your company because big-company networks are by nature complicated, support issues require thorough knowledge in numerous technical disciplines, and achieving a high degree of stability, reliability, and protection requires enterprise-proven processes.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often begin with a network implemented on a tight budget. Lacking a strong basis, a series of band-aid repairs commonly get thrown on top of a tenuous foundation. As a company evolves, reliability and expandability issues can hinder the productivity of the business. Such environments need thorough evaluation, smart business planning, and in-depth experience to upgrade to a network infrastructure that can act as the solid basis to handle current business needs and ease future growth.

  • Team with Solution Consultants, Not Resellers
    Smaller businesses require direction and education to navigate through an ever more complicated array of IT options available for enabling growth and improving efficiency. Businesses do not need an IT consultant or service firm that attempts to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services only. This permits Progent to match consulting support with the real needs of customers. Combining network support and product selling can result in a conflict where the proposed solution is based on a predetermined vendor instead of being driven by the true requirements of a client.

Get in Touch with Progent
In case your Springfield, Missouri company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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