Quick, Affordable Remote Computer Technical Support for Springfield, Missouri Small Companies
For more than twenty years, Progent has specialized in providing enterprise-class computer support services to clients with small-business IT budgets. Progent has built a unique support solution that features a low-overhead, tightly connected virtual office network, custom remote troubleshooting technology, a substantial team of engineers accredited in a broad array of IT disciplines, a Help Desk service model that promotes responsiveness and guarantees follow-through, a global group of on-line support professionals, in-person service options for the majority of most zip codes in the United States, and a corporate ethos focused on solving network issues in the shortest time and at the least cost to clients.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal IT support staff. This can save money and help meet schedules for big IT initiatives like application programming, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition provide the services of accredited experts to help your business to plan and execute your cloud computing strategy.

Primary Products and Technologies Supported by Progent for Office Networks in Springfield, Missouri
Progent offers the support of accredited experts for all aspects of business network technology deployed in small companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Springfield, Missouri Businesses
Progent has a variety of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support is built on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model ensures rapid response, thorough service records, consistent follow-up, and strict expense monitoring for a range of IT support delivery modes that include remote troubleshooting, onsite support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can help customers to troubleshoot and fix network problems without the cost or time loss of on-premises support calls. The experience of Progent's network consultants makes it possible to handle the majority of IT problems rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration process for first-time clients to address urgent situations and Progent bills per minute with zero startup fees or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out more details concerning Progent's remote network support services.

  • Onsite Support
    Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online support engineers to deliver small companies the ideal combination: onsite support professionals when you require them as well as the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The response time for on-site support calls is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details concerning how and why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all companies who need fast and reliable support from an online Contact Center with effective telephone support, remote repair capability, and enough technical strength for full escalation. Since small and midsize companies typically are constrained by limited IT budgets and can provide little executive attention for dealing with IT support tasks, Progent's Help Desk Call Center Services could be the most cost-effective option to make sure that small business information systems stay up and running. Read more about Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small companies affordable access to enterprise-class consultants who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, fault tolerant it system engineering, virtualization strategies, plus configuration, customization and training for small business programs such as financials, ERP, management reporting, CRM, and productivity suites. Progent can help with short-term projects such as office relocations and major system upgrades, longer term projects like business reporting application programming and support, relational database application programming and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent response like data restoration and virus cleanup.

  • Application Hosting
    Progent can host mission-critical business applications such as Exchange and SQL Server to provide small companies with greater degrees of reliability, security, and performance than is feasible using the class of internal data center that is realistically affordable for most small businesses. Since Progent utilizes the same data centers that support the equipment of some of the world's largest IT companies, Progent can save you the expense of creating and maintaining the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs remain updated, security and efficiency is constantly monitored, and systems are regularly archived and available for complete and rapid recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small organization's production servers in a setting that not only provides the highest degree of availability and scalability but that is in addition easy for clients to migrate to another service firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that allow companies with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure support, and network administration while getting enterprise-class availability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can handle the multi- OS and loosely standardized networks typical of small companies, and keeps ownership of the software in the customer's possession so that migrating to a different virtual system is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online consulting services to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine physical resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated collection of network products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of network protection and can help with advanced security projects like SIEM solutions to help companies comply with industry guidelines and statutory regulations for IT data protection and incident reporting.

The scope and depth of Progent's consulting staff offer a unique array of advantages to organizations wishing to increase the productivity of their information system within a reasonable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, at the front lines of network support, performing a wide range of IT tasks for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This means that you get not just world-class technical capability, but also a consultant with proven methods for repairing real-world network problems quickly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for remote support and on-site visits by the minute. Consequently, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and requires no monthly commitment for services provided during normal business hours. Many service firms impose large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids king-size invoices for quick fixes. An additional benefit of by-the-minute billing is that clients are less inclined to allow simple problems to fester until they become big problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation given by every staff member to each client. The practice of documenting and organizing service records allows more effective service and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Small businesses who utilize independent consultants or who maintain internal IT staffs gain when Progent transfers information about new technology and proven processes to make their IT environments more reliable, secure, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Springfield, Missouri company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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