Low-cost Network Tech Support from Microsoft and Cisco Qualified Professionals for Companies in Springfield, MO
By delivering professional know-how whenever you need it, providing specialized knowledge for key business applications, offering high-value services like virtual server hosting, invoicing only for services you receive, and requiring no sign-up fees or retainers for standard services, Progent enables your company to increase the business value of your information network and minimize service costs. Progent appreciates that information system protection, reliability, and performance are just as critical to small businesses as to major corporations but that smaller organizations don't have the leverage to invest heavily in computer networks and in-house service groups. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's capability to provide the IT support expertise your company requires whenever you require it and at prices you can afford.

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the skills of your internal IT support personnel. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application design and development, business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to accredited consultants to help your business to design and implement a sensible cloud strategy.

Core IT Areas Supported by Progent for Office Networks in Springfield, Missouri
Progent offers the services of certified consultants for all aspects of business network technology deployed in small companies and local governments. Products and technologies supported by Progent include:

Service Delivery Options Available for Springfield, Missouri Companies
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and network management. Progent's model for delivering network support services is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Helpdesk Service Model ensures fast response, thorough service documentation, reliable follow-through, and strict cost monitoring across an array of IT support delivery modes that include online troubleshooting, onsite support, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair network issues without the cost or time loss of in-person service calls. The background of Progent's IT consultants allows them to resolve most IT problems quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based signup procedure for new clients to address urgent network problems and Progent charges per minute with no sign-up fees or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn additional information about Progent's remote computer support services.

  • On-site Service
    Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote support experts to give small businesses the best of both worlds: in-person service technicians when you need them as well as the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business software developers. The wait time for in-person service calls is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details concerning how and why to register for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all businesses who require prompt and dependable support from a professional Help Desk Call Center with effective telephone assistance, online troubleshooting capability, and enough technical strength for all needed escalation. Because smaller companies typically have tight IT funds and can provide scant executive bandwidth for handling IT support, Progent's Help Desk Outsourcing Services could be the most efficient option to ensure that business computer networks stay up and running. Learn more details about Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small companies affordable access to enterprise-class consultants who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, high availability it system consulting, virtualization strategies, plus configuration, programming and training for small business software such as accounting, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects including office moves and massive system migrations, longer term projects such as management information software development and customization, relational database software development and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network management, or emergency response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host vital applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with greater degrees of availability, protection, and performance than is feasible using the class of internal data center that is achievable for most small and midsize businesses. Since Progent uses the same data centers that support the equipment of many of the world's largest IT organizations, Progent can save you the expense of building and managing the systems required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions stay current, protection and performance is constantly monitored, and systems and data files are consistently backed up and available for full and rapid restoration. Find out additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's servers in an environment that not only provides the highest level of availability and extensibility but that is in addition simple for clients to transfer to a different support provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is built around proven virtualization techniques that allow companies with multi-vendor networks to benefit dramatically on the expense of capital equipment, system support, and IT management while getting world-class dependability and an unprecedented degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed solution, can handle the mixed- platform and non- standardized networks common with smaller businesses, and retains ownership of the licenses in the client's hands so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online consulting services to help companies of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize physical IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly from a ransomware attack. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a company-wide perspective on network protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government mandates for network information protection and reporting.

The breadth and depth of Progent's consulting staff bring a powerful set of advantages to companies trying to maximize the productivity of their IT system within a realistic budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of real-world industry background, at the front lines of network service, performing a broad range of IT tasks for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not just world-class IT capability, but also a consultant with proven approaches for fixing actual network problems efficiently. Learn more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for remote service and on-site visits per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids major bills for fast solutions. Another advantage of by-the-minute pricing is that you will not be inclined to allow incipient problems to stay unaddressed until they become big ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service firms who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports given by each staff member to each client. The discipline of detailing and archiving support activity results in more effective support and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Small businesses who utilize independent consultants or who maintain internal support staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and productive. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Springfield, Missouri company wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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