Immediate, Low-cost Remote Network Support for Springfield, Missouri Small Companies
For over two decades, Progent has specialized in providing world-quality computer support to clients who have small-business IT budgets. Progent has developed a powerful support solution that features a cost-effective, tightly connected virtual office network, custom online troubleshooting tools, a substantial pool of engineers accredited in a broad array of IT practice areas, a Help Desk operational model that maximizes efficiency and guarantees follow-through, a global group of remote troubleshooting experts, on-site support options for the majority of most zip codes in the U.S., and a company culture committed to fixing network problems in the shortest time and at the lowest cost to clients.

For larger businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your internal network service group. This can save money and help meet schedules for major IT initiatives like application development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can also offer access to certified experts to help your business to design and implement a sensible cloud strategy.

Core Areas of Expertise Serviced by Progent's Consultants for Companies in Springfield, Missouri
Progent's national group of world-class experts provides support for virtually all aspects of network systems used by businesses of all sizes. Areas supported by Progent in Springfield include:

Support Delivery Options for Springfield, Missouri Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for providing network support is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive activity records, reliable follow-through, and strict cost monitoring for a range of network support delivery options that include online troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can assist customers to analyze and fix hardware and software issues without the expense or time loss of on-premises support calls. The background of Progent's network consultants makes it possible to resolve most IT problems quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration procedure for first-time clients to address urgent network problems and Progent bills per minute with no startup fees or minimums, so you pay only for the help you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out additional details concerning Progent's online computer troubleshooting services.

  • Onsite Service
    Progent provides onsite computer assistance for registered customers in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online support experts to give small companies the best of both worlds: hands-on support professionals when you need them plus the remote help of Progent's worldwide team of network engineers, security specialists, and business application developers. The wait time for in-person service visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more concerning why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who need prompt and dependable support from an online Help Desk Call Center with effective telephone assistance, remote repair capability, and enough technical depth for all needed problem escalation. Because small and midsize businesses usually have limited information technology budgets and can provide little executive attention for handling IT support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective way to ensure that business information systems are always productive. Learn more about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network protection consulting, fault tolerant network engineering, virtual server strategies, plus configuration, programming and training for business software including financials, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects such as site moves and massive software migrations, longer term initiatives such as management information application development and support, database software programming and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network management, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL to provide small businesses with greater degrees of reliability, protection, and recoverability than is feasible using the class of in-house data center that is achievable for most small and midsize organizations. Because Progent utilizes the same data centers that host the gear of many of the world's largest IT organizations, Progent can save you the investment in building and maintaining the infrastructure required for world-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that patches and revisions stay updated, security and efficiency is constantly monitored, and systems are regularly backed up and ready for full and prompt restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small company's production servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition convenient for customers to transfer to a different support firm or to move internally if your situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow businesses with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class availability and an unprecedented level of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can handle the multi- platform and loosely standardized environments typical of smaller businesses, and keeps ownership of the licenses in the client's hands so that moving to a new virtualized host is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers expert online support services to help businesses of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises resources along with public clouds. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent's low-cost ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the entire threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital computers that power your information system. When ProSight Systems Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight Systems Watch server and desktop remote monitoring and management services.

Why Progent Is the Smart Alternative for Springfield, Missouri Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and experience with corporate network consulting allow small companies to avoid the problems related to over dependence on small support firms or freelance engineers.

Teaming with Progent allows your small business to:

  • Avoid Over Dependence on Individual Support Consultants
    For network services, smaller companies sometimes depend excessively on independent engineers. Although individual service engineers carry lower overhead than more substantial support firms and can typically charge nominally smaller rates, individuals are sometimes too busy to react rapidly to critical problems. If an independent consultant is busy with another customer, ill, on travelling, or in training, the lack of backup staff may require your company to wait for assistance in case of a crisis. As your company grows, network unavailability or difficulties with line-of-business applications get more costly. The money you believed you were conserving on an independent consultant can disappear quickly due to lost productivity. Also, when independent engineers encounter unfamiliar technologies, the unavailability of a big consulting group to count on for help forces them to learn in place while your organization winds up with the costs for their continuing education.

  • Gain Access to Expertise in Sophisticated IT Solutions
    Many smaller support firms or independent engineers focused on small company network consulting may excel at delivering connect-the-dots solutions but don't have the experience to work efficiently with complicated IT infrastructures with a variety of operating systems, many locations, Voice over IP implementations, mobile clients, interconnected accounting and analytical software, eCommerce, and specialized line-of-business software. Progent's background with global companies and Progent's large team of experts can benefit your small business because enterprise networks are inherently complex, integration problems require in-depth understanding of in numerous technical disciplines, and achieving a high level of stability, reliability, and protection requires industry-tested processes.

  • Build a Firm Basis for Seamless Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Lacking a strong basis, a series of improvised repairs often get piled on top of a marginal structure. As a business evolves, stability and scalability problems can obstruct the productivity of the organization. These environments need proper assessment, intelligent business analysis, and broad-based expertise to migrate to an IT infrastructure that can act as the solid foundation to meet current business requirements and ease future expansion.

  • Work with Solution Consultants, Not Product Vendors
    Small businesses require direction and education to navigate through an ever more complicated array of technology options available for enabling business growth and improving productivity. Businesses do not need an IT engineer or support organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent sells consulting and services exclusively. This permits Progent to match technical support services with the real needs of customers. Mixing network support and product selling can result in a conflict where the proposed solution is built around a predetermined technology instead of being driven by the actual needs of a customer.

Contact Progent
If your Springfield, Missouri company needs to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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