World-class Remote Consulting and Support Services for BlackBerry Environments
RIM BlackBerry Remote Troubleshooting AssistanceSecure and dependable access from handheld devices to email platforms like Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise is now a strategic requirement for companies of any size who want to maximize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are some of the premiere technologies for building and managing mobile communications. However, supporting productive BlackBerry systems is increasingly challenging because of the advanced tools available to meet the requirement for enterprise-class security and non-stop operation. Progent's BlackBerry qualified consultants are expert at providing online support services for BlackBerry environments, lowering support costs and resolving problems more quickly than is feasible with ordinary on-premises service providers.

Progent maintains a seasoned team of remote engineers qualified to maintain networks that incorporate products from all popular suppliers. (See industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can assist your company to resolve challenging issues with your infrastructure. Progent's Apple qualified support staff can help your business to integrate Macs with your mobile connectivity environment and can provide expertise with Apple iPhone integration and management. Progent's Linux consultants can provide expertise in supporting servers powered by various versions of Linux including RedHat Linux, SUSE, Debian-GNU, CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora, and Gentoo. This range of support skills allows Progent to offer a one-stop source for all consulting consulting needed in mixed-platform environments and avoids the finger-pointing that small organization commonly encounter when looking for technical help.

Progent's network security engineers have earned prestigious security credentials including GIAC (Global Information Assurance Certification) and Certified Information Systems Security Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include a pair of ultra-affordable security inventory testing service packages that enable small businesses to get an impartial security assessment from a Progent security engineer to uncover possible risks in the security profile you present on both sides of your security perimeter.

Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies administration and support of RIM BlackBerry wireless handsets, offering a single platform for controlling key tasks such as device installation, upgrades, and deactivation and also offering a solid foundation for data protection and high availability. BlackBerry Enterprise Server supports transparent communication between Microsoft Exchange Server, Novell GroupWise, or Domino email platforms and BlackBerry users and allows remote synchronization.

BlackBerry BES Server Configuration Assistance

BlackBerry BES Server offers a wealth of security options beginning with automatic encryption of information transmitted between a BlackBerry wireless handset and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple DES. BlackBerry Enterprise Server also allows excellent flexibility in selecting degrees of protection to meet the special requirements of your company's environment. Progent's BlackBerry authorized consultants can assist you to select advanced security features and activate them wirelessly. Samples of these over-the-air configurable security settings include:

  • Lock down a BlackBerry smartphone
  • Erase data from a missing or stolen device
  • Lock out Bluetooth
  • Enable internal protection against malware

BlackBerry BES Server also provides versatility in selecting mechanisms to keep BlackBerry users from loading or executing unsecure or prohibited software. Progent can help you to choose blocking processes such as:

  • Specify precisely which applications are permitted on the device
  • Block third-party applications from using persistent memory on the device
  • Determine which functions external programs can access on the BlackBerry device
  • Limit the types of access external applications running on the smartphone can establish
  • Prevent all external software from being loaded or executed on the BlackBerry device

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has earned accreditations from RIM in all major facets of BlackBerry technology. Progent's BlackBerry consulting services span areas from troubleshooting synchronization problems to architecting wireless workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and produce documentation for a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class engineering services for BlackBerry technology include business and network requirements assessment, system architecture, deployment planning and execution, performance optimization, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to create a mobile wireless solution that meets your IT budget and supports your business strategy. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to support a BlackBerry BES Server, help your organization to determine which administration approach and equipment match your needs, and analyze your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions about options for software versions, processors and mass storage, network design, and application configuration.

To maximize network security, Progent's BlackBerry-certified consultant can assist your company to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security specialists to run network-wide security vulnerability and compliance validation and recommend improvements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry consultant has support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to install and delete BlackBerry smartphone clients on Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and support storage groups, apply permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, create, update, and assign WLAN and VPN configuration sets, set up SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent to Get Support from a RIM BlackBerry-Qualified Professional
In order to contact Progent about consulting help for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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