Remote Computer Consulting for

Progent's remote support experts offer exceptional leverage because they have the practical background and have access to the sophisticated technology needed to solve the majority of network issues quickly. This lowers immediate expenses since service calls require minimal chargeable minutes. Online help also avoids the expense of sending an engineer to your office. Your organization saves additionally with indirect costs by reducing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike many remote support companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate situations where fast fixes somehow turn into substantial tabs. Progent's penchant for handling technical issues quickly results in your business saving cash.

Progent's Remote Technical Support Technologies
Over time, Progent has developed a collection of optimized tools and proven processes that allow the highest degree of efficiency for remote technical support and repair for small and midsize business information networks. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to link to your company's network remotely without compromising corporate security.

Progent's proprietary customer support database system includes detailed documentation for all service that Progent's customers have been provided. Progent's authorized engineers have access to the history of support delivered to each customer by any Progent engineer. This database of issues and resolutions is structured as a conveniently searchable proprietary knowledge base that enables Progent's online technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and formal relationships with major vendors such as Cisco and Microsoft make available other extensive technical knowledge bases as well as to vendors' internal engineering staff so Progent's remote consulting engineers can determine the most efficient resolutions in the least time.

Online services Offered by Progent to clients in St. Louis and anywhere in the state of Missouri include:

• Authorized Windows Support
  Progent's Microsoft-qualified online service experts can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server and application products. Progent is a Microsoft Gold Certified Partner consulting firm and can provide your company the services of consulting professionals who can assist to deploy, troubleshoot and administer the entire family of Microsoft Servers including Windows 2003 Server, SQL Server, ISA Server, Microsoft BizTalk Server, Microsoft Commerce Server, Content Management Server, Microsoft SBS 2003, Microsoft Exchange Server 2007, Application Center, Microsoft SharePoint Portal Server, Microsoft Project Server, and Operations Manager 2007 and MOM 2005.

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and certifies an individual's network technology skills at the master level. Cisco qualified CCIEs can handle even the most difficult issues surrounding network infrastructure design, installation, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with IOS Software network management tools and developing alternate approaches or identifying program updates. CCIEs provide excellent cost-effectiveness because their depth of experience permits them to fix the most intractable problems quickly. In typical instances, less experienced service providers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.

  Few consulting firms make CCIEs available to help small and medium sized businesses. Progent offers quick telephone contact with a CCIE so your company can get urgent help for complex network infrastructure problems that are crippling worker efficiency but are not within the scope of your ordinary computer service group or consultant. Progent's Cisco CCIE support experts can connect to your computer system using advanced on-line support tools to provide efficient, secure, and affordable analysis and remediation.

• CISSP and ISSAP Qualified Network Security Consultants
  Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of security solutions that can enhance the immunity of your Microsoft Windows, Apple Mac, or Linux environment against assaults or assist your company to clean up quickly after a serious penetration. Security solutions available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; installing firewalls; building safe techniques for off-site and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

• UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services address a wide spectrum of information technologies such as system architecture, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy management, and transitioning from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.

  Progent's UNIX and Linux support engineers can offer urgent phone-based assistance troubleshooting anomalies affecting UNIX/Linux systems based on popular variants of UNIX such as:

  • Apple Mac OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects that small businesses often need. Billing charges for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables customers to complete major projects economically and on schedule. Progent's special remote engineering services include:

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center support programs for small and midsize businesses with networks based on Microsoft Windows, Cisco Systems, Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are well suited for small organizations who lack the budget to create an internal Call Center but who require quick response from a dependable Help Desk with professional phone support as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.

  Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or enhancing your existing one, selecting or modifying Help Desk Call Center software products to handle the unique needs of your company, or adding temporary phone support personnel to work with your internal Help Desk Call Center resources to deal with unusually busy events such as software transitions, mass upgrades, or rolling out new applications.

  Progent's Call Center staff of experienced network consultants offers your customers in St. Louis or anywhere in the state of Missouri instant communication with an efficient support resource with extensive experience offering telephone-based support and remote troubleshooting for IT systems based on Windows, Cisco Systems, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk the reputation as a key driver of business efficiency, and Progent's target is to fix instead of merely annotate technical problems.

• Business Applications Services: Education, Custom Development, and Problem Solving
  Progent's Applications Consulting Team offers online advanced consulting support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Word, and Office Excel. To read additional information concerning Progent's consulting, customization, and training services, visit Progent's Applications Experts Services.

  Online Network and Server Monitoring Support
  Progent can provide companies in St. Louis, or anywhere in the state of Missouri, remote network and server monitoring services based on MS Operations Manager, enhanced by Progent to fit your business so that your IT maintenance is proactive and automated. By spotting potential problems before they evolve into downtime, proactive monitoring can minimize stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows systems, or systems powered by a mix of OS platforms.

How Your St. Louis Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online help with Microsoft, Apple Mac, or Linux environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or e-mail information@progent.com. For small organizations and new businesses in St. Louis or throughout the state of Missouri, Progent's phone-based network support engineers can deliver expert and economical IT help whenever your company needs it. Long experience providing remote technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to fix network problems rapidly while avoiding the expense and lost productivity associated with on-premise support visits.

Even if your St. Louis office works with a regular independent consultant or employs a full time organization that know how to deal with common computer problems, Progent’s Microsoft and Cisco certified consultants provide a convenient and transparent remote extension of your local resources for situations when your regular service personnel either lack the availability or the expertise to deal with sudden system emergencies or particularly complex integration projects.

Details of Progent's Online Computer Services for St. Louis
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services offer small businesses in St. Louis or throughout the state of Missouri the greatest leverage for your IT budget. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk outsourcing services and network administration, Progent's professionals can provide your office enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a full-service in-house IT staff. Key features of Progent's online help services include:

• Fast Telephone Access to Microsoft Qualified Support Specialists
  Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to small offices in St. Louis and is also ideal for networks in geographic areas of Missouri that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a wide range of Microsoft support tools, service information, and continuing education.

• Per Minute Rates to Reduce Costs
  Progent offers online help on a minute-by-minute basis, so you are billed only for the services you receive. Progent asks for no minimum fee for online service and imposes no ongoing subscription fee. This protects you from paying big bills for routine repairs.

• Access to Cisco Network Infrastructure Specialists
  As a Certified Partner for Cisco Systems, Progent can provide access to on-staff specialists who have experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and protected infrastructure for fixed and mobile networking.

• Application Experts Consulting
  Progent's basic consulting offerings include system integration, MS Exchange Server expertise, corporate security design, and Help Desk outsourcing services. Progent's Experts Team offers world-class consulting support in critical business applications. Help offered by the Application Experts staff includes:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft CRM Help
  • MS Project Support
  • Microsoft Office Excel Consulting
  • MS Office Expertise
  • Crystal Reports, MS Access, and FRx Custom Reports
  • UNIX, Linux and Solaris Integration
  • Mac Consulting
  By providing a convenient one-stop source for IT generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that meet the special needs of your company.

• State of the Art Online Access Tools
  Secure remote access permits Progent's support experts to observe exactly what your customers see. This makes it possible to find fast solutions to issues that could otherwise require a costly personal visit. Cutting-edge online access tools and experienced technicians combine to allow Progent to repair most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system analysis.

• Compatibility with Popular VPN Products
  Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.

• 24x7 Service for Maximum Network Availability
  For small offices with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum system uptime.

• Help Desk Services
  Progent's Help Desk support programs are designed especially for budget-conscious small offices whose workers require immediate recourse to a Help Desk service with expert phone support and complete escalation ability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, depth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT allow small businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or over=stretched in-house resources.

Progent stands out by providing:

• In-depth Expertise in Microsoft's Complete Range of Servers
  Progent can provide world-class expertise for Microsoft’s powerful server platforms with services such as Microsoft Windows 2003 consulting, Microsoft Windows 2000 Server upgrades, Windows NT Server upgrades, Microsoft Exchange 2003 Server consulting, Microsoft Exchange 5.5 Server and Microsoft Exchange 2000 Server moves, and Microsoft SQL Server 2005 programming.

• Value Pricing
  Progent's pricing model is to charge for online support and on-site help per minute. Consequently, you owe only for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no monthly commitment. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.

• Full Documentation of IT Services
  Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by every staff member to each client. The discipline of detailing and archiving service activity allows more effective support and eliminates a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who won’t release vital service information.

• Automated Server Monitoring with MS System Center Operations Manager
  Progent is one of the few consulting firms to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager 2007. Microsoft Operations Manager 2007 allows your network support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.

How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT help, go to Immediate Urgent Support.