Fast Online Help for St. Louis Computer Systems
Fast Phone Technical Support for St. Louis NetworksFor organizations located in St. Louis or anywhere in Missouri, Progent offers remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-qualified security experts to help with high-level security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology needed to solve the majority of information system issues rapidly. Efficient support reduces direct expenses since solutions use up fewer billable minutes. Online support also avoids the expense of sending a consultant to your site. Your company benefits even more with incidental costs by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced online consulting experience is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to many remote support firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing prevent scenarios where quick fixes manage to end up as substantial invoices. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized tools and field-tested processes that allow the maximum degree of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's remote service group to connect to your company's computer system remotely without violating network security.

Progent's powerful technical support reporting system includes comprehensive records for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of services delivered to each Progent client by any Progent consultant. This database of anomalies and resolutions is structured as a conveniently searchable internal knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's remote service experts can come up with the most efficient solutions promptly.

Remote support available from Progent to businesses in St. Louis and throughout the state of Missouri include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all key areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability either to block or recover quickly after a ransomware attack. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Support
    Progent's Help Desk support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the budget to assemble and manage an in-house Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with proficient telephone support plus the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless supplement to your current Call Center organization. Progent's Virtual Help Desk can serve as a an escalation alternative to handle the toughest technical problems, or be available in those circumstances when your ordinary resources are swamped.

    Progent's Help Desk Call Center staff of seasoned network experts offers your clients in St. Louis or anywhere in the state of Missouri rapid communication with a large support resource with extensive experience delivering telephone-based support and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center the reputation as a key driver of business efficiency, and Progent's intent is to solve instead of just document IT problems.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth consulting support and training in key application fields such as ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, programming, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom development, and training services, see Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in St. Louis, or anywhere in the state of Missouri, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By detecting looming issues before they expand into full-scale emergencies, proactive monitoring can ward off disruptive and costly network failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments based on a combination of platforms.
How Your St. Louis Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in St. Louis or throughout the state of Missouri, Progent's online computer support engineers can deliver effective and economical IT help the moment your company requires it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote access tools to fix network problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your St. Louis business has a regular freelance support technician or maintains an in-house IT staff that know how to handle the majority of computer problems, Progentís Microsoft certified consultants are available to offer an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to solve sudden network emergencies or especially tough integration projects.

Features of Progent's Online Network Support for St. Louis
Progent's phone support, Internet-based troubleshooting, network security expertise, and network administration services give offices in St. Louis or throughout the state of Missouri unparalleled leverage for your support budget. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk outsourcing services and system management, Progent's experts can deliver your organization world class IT support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical knowledge, fine tuned support software, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Entire Line of Servers
    Progent can provide in-depth support for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 integration, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits by the minute. Consequently, you are charged only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be tempted to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by every staff member to every customer. The practice of documenting and organizing support activity allows more effective service and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.















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