Remote Computer Consulting for St. Louis Small Business IT Networks
For small companies and startups in St. Louis or throughout the state of Missouri, Progent's phone-based network support specialists can provide professional and affordable system help the moment your organization requires it. More than 10 years of delivering remote technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve IT problems quickly while avoiding the cost and lost time associated with on-site service calls.
Even if your St. Louis small business has a regular independent consultant or employs an in-house IT staff that know how to handle day-to-day network issues, Progent’s Microsoft certified consultants provide a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to handle sudden system crises or particularly complex integration projects.
Details of Progent's Online Network Services for St. Louis
Progent's phone support, remote troubleshooting, system security expertise, and system management services offer small companies in St. Louis or throughout the state of Missouri unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk Call Center services and network management, Progent's professionals can provide your company world class network support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to small businesses in St. Louis and is also ideal for customers in more remote areas of Missouri that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the use of a broad selection of Microsoft support utilities, technical information, and on-going training.
Per Minute Billing to Minimize Expenses
Progent offers online support on a per-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum fee for online help and asks for no periodic retainer. This protects you from facing big bills for simple repairs.
Access to Cisco Certified Network Architecture Experts
As a Certified Partner for Cisco, Progent can provide help from authorized specialists who have skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected infrastructure for wireline and wireless networking.
By offering a full service centralized source for IT generalists and specialists, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that address the special requirements of your business.
Advanced Online Access Software
Secure online access allows Progent's service experts to observe precisely what your customers see. This makes it possible to produce fast fixes to problems that might otherwise require an expensive onsite service call. Sophisticated online connectivity software and expert engineers together allow Progent to resolve most network issues rapidly and economically. Progent is an industry leader in offsite support and automated system monitoring.
Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
24x7 Service for Maximum System Availability
For small offices with mission-critical applications, Progent can provide 24x7 remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum system availability.
Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained small organizations whose workers require instant recourse to a Help Desk service with expert phone support and complete escalation ability.
Benefits of Progent's Network Help for Small Offices in St. Louis
Progent's remote network troubleshooting services enable your City# small business to realize the advantages of on-call, world-class network support without the expense of managing a full-time IT staff. Your information system will derive added strategic value by being increasingly reliable, productive, and secure. Advantages to your company include:
Convenient virtual extension of your local IT resources
With most small companies in St. Louis or anywhere in Missouri, local computer service resources, whether made up of independent consultants or an in-house maintenance staff, can take care of typical network problems. However, serious problems sometimes occur when local resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite service personnel. In these instances, Progent's online support professionals provide an easy, quick, and economical solution to supplement your local resources and to convey valuable knowledge to improve your capability to handle downstream problems in-house.
Less Reliance on Freelance Consultants
For IT maintenance, small offices commonly depend on individual freelance consultants. While independent consultants have smaller internal costs than larger support organizations and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the absence of fallback personnel may force your company to go without help during an emergency. As your company expands, system unavailability and trouble with vital applications are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of backup support experts to make sure your network remains up and running.
Build a Solid Foundation for Seamless Expansion
New organizations typically start with an information architecture created on a modest budget. Without a proper framework, band-aid repairs often get thrown on top of a weak foundation. When a network grows, stability and expandability problems can impede the success of the organization. These badly designed environments need careful assessment, smart long-term planning, and extensive IT expertise to upgrade to a system architecture that can deliver the solid foundation to handle current business requirements and facilitate future expansion.
Work with Problem Solvers Instead of Product Resellers
Small businesses require guidance and technical training to negotiate an increasingly complicated array of product alternatives available for promoting business success and enhancing efficiency. They do not need a network engineer who is motivated to resell a certain vendor's technology. IT support and product selling can lead to a situation where the proposed
solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align technical consulting with the real interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and familiarity with corporate IT enable small offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Best Practices
Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world professional background, in the trenches of network support, executing a broad range of IT projects for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This ensures that you get not just expert technical skills, but also a support engineer with proven methods for applying computer knowledge to solve actual IT problems quickly.
Value Pricing
Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity eliminates big bills for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.
Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to every customer. The practice of detailing and organizing service activity results in more efficient support and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who won’t let go of vital service information.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Businesses who work with familiar freelance service providers or who employ internal support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MOM allows your network support to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, visit Immediate Emergency Support.
Stealth penetration testing is an important component of any comprehensive network security plan. Progent’s security professionals can perform extensive intrusion checks without the awareness of your organization's in-house network support resources. Stealth penetration checking uncovers whether existing security defense tools such as intrusion detection alerts and event log monitoring are properly set up and actively observed.
Progent’s Cisco VoIP consultants can provide expert planning, integration and troubleshooting services for Cisco VoIP technology. Cisco AVVID platform provides the infrastructure and feature set for building a single integrated system that can handle voice, video, and data traffic at the same time. AVVID provides this capability while preserving a high degree of system availability, QoS, and protection. Important benefits of IP communications systems enabled by Cisco AVVID VoIP architecture include a versatile, open upgrade ability that allows you to select IP Communications products that address your current needs, while providing a smooth route for speeding up IP adoption, QoS mechanisms that help deliver optimal voice quality through close control of delay, loss and jitter, and network management products that provide system administration, operations, troubleshooting, set up, fault monitoring, and element management. Progent’s Cisco-qualified technology consultants can show you how to implement a robust Voice over IP phone system based on Cisco IP PBX and Cisco IP Telephony technology. Progent’s VoIP experts can help you pick and deploy Cisco software that makes sense for your small or medium size organization, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
For enterprises with branches in Northern California or any area served by Progent's engineers, Progent's Microsoft-qualified IT consulting professionals and certified Cisco network specialists offer a variety of IT support services including project planning, Sarbanes Oxley compliance, office moves, enterprise security, network architecture, on-site or remote branch office support, and troubleshooting for data center hosting environments. A Progent network consultant can show you how to plan a multi-office network that makes efficient use of collocation facilities and Internet hosting sites. Progent’s Microsoft certified consultants can help major corporations design, integrate and maintain massive rollouts of updated releases of Microsoft products including Enterprise Active Directory, Microsoft Exchange Server, SMS Server, Microsoft SQL, and Enterprise Windows. Progent’s Cisco Certified Internetwork Expert and CCNP experts can assist you to deploy Cisco products for connectivity solutions that incorporate basic, high-performance, integrated, and remote networking.
Progent's certified consultants offer computer support and IT consulting expertise for Exchange Server 2003, Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's migration, integration, administration, and support expertise for Microsoft Exchange 2003 Server include system design, deployment, project management, local and off-site troubleshooting, Help Desk Call Center support, certified security evaluation, and full-service network management outsourcing.
Progent’s high availability network experts offer non-stop computing support, disaster recovery services, network load balancing, high-availability interoffice connectivity, high-availability Internet architecture design, high-availability data center services, and other 24x7 operations services to help your small business create a 24x7 network for strategic applications. Progent possesses the background to design affordable, non-stop systems by utilizing the expanding suite of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, SQL Server Cluster, and Microsoft Exchange Cluster. Progent’s Microsoft and Cisco authorized consultants can show you how to you build a fault tolerant mutli-location network with a completely redundant Internet connection and efficient network load balancing.
Progent's expert support team can help you design and implement a smooth in-place Exchange Server 2007 migration plan that minimizes productivity disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-location upgrades, Progent has the experience to finish your move rapidly and economically. Progent's Microsoft Exchange 2007 support, repair, and consulting offerings include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2007 that are best aligned to your business goals.
Progent offers technical support for medium size companies with 50 to 250 system users. The medium size company or work group has traditionally been an underserved segment of the market for IT support services. The overhead and support delivery practices of major third-party support firms make them excessively expensive for the ordinary small business or small medium business (SMB), which commonly relies on a minimal information technology budget with which to maintain an IT system whose advanced technology and sophistication are frequently comparable to the networks of far bigger enterprises. Progent's support delivery model, which takes great advantage of remote service, virtual network infrastructure and proactive server monitoring, dramatically lowers the IT support costs of an SMB while offering the small company with big-company service from certified, IT experts with background in a wide array of small business technologies. If your mid-sized organization or small business is searching for the quality of network support appropriate for a mid-size office without budgeting enterprise prices, call Progent.
Progent's Virtual Help Desk services are a seamless expansion of your in-house IT service staff. Virtual Help Desk can include advanced call center features such as a special telephone number with custom greeting. Progent can also rout calls directly to staff technicians who are specially provisioned and trained to handle your account. Also, Progent's Helpdesk staff can use trouble tickets with any client trouble ticket system for smooth integration with your internal network services group. Advantages of Progent's Virtual Computer Support Helpdesk services include professional Microsoft Help Desk Call Center expertise the minute you call, seamless extension of your in-house support staff, comprehensive support for urgent client problems, and per-minute billing.
Progent delivers convenient, immediate, and economical access to Cisco CCIE consultants. Cisco Certified Internetwork Experts are elite network experts who earn this top-level classification only through thorough testing by Cisco Systems. CCIEs can resolve even the most complicated problems associated with network planning, setup, repair, and maintenance. Progent’s CCIE experts cooperate intimately with Cisco in-house staff in identifying issues with Cisco's IOS platform and devising fixes or acquiring software updates to resolves problems. Progent offers fast contact with a CCIE by phone so you can get instant assistance for tough network problems that are impacting business efficiency but are outside the expertise of your local network support resources. Progent's CCIE support professionals can link to your network via advanced remote support technology in order to provide fast and affordable diagnosis and repair of critical network problems.
Progent is among the most qualified network support firms in the San Francisco Bay Area for designing email and messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses receive all the benefits of Microsoft Exchange Server 2000 for common situations including updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.
Progent's UNIX platform consulting services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of expertise offers you a convenient single source to help you create and maintain a protected and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
