Urgent Phone Consulting for St. Louis UNIX, Linux, or Sun Solaris NetworksFor small companies located in St. Louis or anywhere in the state of Missouri, Progent offers technical support for networks based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's remote technical support services represent excellent value because they are equipped with the real-world background and the advanced technology to resolve most information system problems quickly. This lowers immediate expenses since service calls take up a smaller number of billable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally with incidental costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused management.

Progent's billing policy for online support is designed to get the most out of your network support dollar. Progent charges per minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to many online service firms, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent situations where quick fixes somehow end up as big invoices. Progent's penchant for solving problems quickly results in your company saving cash.

Progent's Online Service Technologies
Over the years, Progent has fine tuned a set of optimized tools and proven processes which permit the maximum level of efficiency for online consulting and troubleshooting for small and midsize company IT systems. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to access your network without breaching network security.

Progent's sophisticated service database application stores extensive documentation describing the service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of support provided to every Progent customer by any Progent engineer. This database of anomalies and solutions is structured as a conveniently searchable internal knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft permit access to additional vast technical databases and allow priority access to manufacturers' in-house support staff so Progent's remote consulting experts are able to find optimal resolutions quickly.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in St. Louis or anywhere in Missouri or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.

Online Technical Services Offered Progent
Progent's remote network support professionals possess advanced credentials in an extensive array of technologies. This broad scope of technical skills allows Progent's engineers to manage almost any crisis that may crop up in a small business information system. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with mixed-OS networks, Progent also provides access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional experts, and ISSAP engineers.

Phone-based services available from Progent to companies in St. Louis and throughout the state of Missouri include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of information technology such as system infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and simplified administration, and transitioning from legacy applications to current Windows or Linux-powered environments. Progent's team-based methodology for resolving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can provide urgent phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco Engineers for St. Louis, MissouriThe Cisco CCIE certification is the premier recognition for networking engineers, and validates a consultant's technical skills at the expert level. Cisco CCIEs know how to resolve even the most difficult problems surrounding network design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs provide excellent cost-effectiveness since their depth of experience enables them to solve even the most complex problems quickly. In common instances, less qualified engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Few consulting providers make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can receive urgent support for complex network infrastructure problems that are lowering business efficiency but are not within the comfort zone of your regular IT maintenance resources. Progent's CCIE support experts can tie into your environment via advanced on-line troubleshooting technology in order to provide fast, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling selection of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network solutions.

  • Authorized MS Windows Experts
    Windows Support for St. Louis, MissouriProgent's Microsoft-certified online support engineers offer network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2013 application development, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent also can deliver a wide range of online PC desktop support such as Microsoft Windows 7 migration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Specialists
    CISSP Qualified System Security Consultants for St. Louis, MissouriProgent's qualified CISM and CISSP security engineers offer a range of system protection services to improve the immunity of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help you to clean up quickly following a serious breach. Security solutions offered by Progent cover thorough security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; configuring firewalls; establishing safe mechanisms for remote and mobile access; securing your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small companies often need. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
  • Help Desk Services
    Progent's Call Center support programs for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are intended for smaller organizations who lack the resources to create an in-house Help Desk Call Center but who need quick access to an efficient Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a transparent supplement to your current Call Center organization. Progent's Virtual Call Center can serve as an escalation option to resolve the most difficult computer system challenges, or be ready in overflow instances when your regular support engineers are swamped.

    Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or improving your current organization, identifying or customizing Help Desk software products to address the special demands of your company, or providing temporary phone support staff to reinforce your existing Help Desk resources to handle unusually busy situations like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk team of veteran network consultants offers your workers in St. Louis or anywhere in the state of Missouri quick assistance from a large network service group with years of experience providing phone consulting and online troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to business productivity, and Progent's target is to resolve instead of merely record IT issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group provides remote and in-depth consulting support and training in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Project, MS Word, and MS Excel. To read more information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac experts can nurture the imaginative elements of Apple Mac environments by providing remote help support and training in graphics, audio, and video. Progent's support professionals offer assistance in a range of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio or video or setting up an audio/video post production lab.

    Remote Network Monitoring Services
    Progent can provide businesses in St. Louis, or anywhere in the state of Missouri, online network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so that your network support is proactive rather than reactive. By anticipating possible issues before they grow into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that support a mix of platforms.

How Your St. Louis Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.

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