UNIX, Linux, Sun Solaris, Mac OS X Remote Support for St. Louis Small Office IT Networks
For small companies in St. Louis or anywhere in Missouri, Progent offers round-the-clock online help for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered remote support to companies in every state in the United States. In addition, Progent offers the consultation Cisco Systems CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to help with high-level security design and diagnostic jobs.
Progent's remote support services offer exceptional value due to the fact that they are equipped with the practical background and the sophisticated tools to resolve most network problems quickly. Efficient support reduces direct costs since service calls take up fewer chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization saves even more in indirect costs by minimizing or eliminating system outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to typical online service organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor solutions manage to turn into big bills. Progent's skill at handling problems quickly translates into your company saving cash.
Progent's Online Service Technologies
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies which allow the maximum level of effectiveness for remote technical support and troubleshooting for small and midsize business information networks. Progent offers secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN access allows the staff of Progent's Technical Response Center to interface to your company's network remotely without compromising system security.
Progent's powerful customer support reporting application stores detailed records for the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of support provided to every Progent client by any Progent consultant. This archive of problems and resolutions is stored as a conveniently exploitable internal knowledge base that permits Progent's remote support experts to share their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and formal partnerships with major vendors including Cisco Systems and Microsoft permit access to other vast support knowledge bases and to manufacturers' in-house engineering staff so that Progent's remote consulting engineers can come up with optimal resolutions quickly.
Get Online UNIX, Linux, Solaris, or Mac OS X Computer Help from Progent
To initiate Progent's remote support in St. Louis or anywhere in Missouri or to find out more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's online support engineers offer certified skills in an extensive set of technologies. This wide range of technical skills enables Progent's consultants to handle virtually any emergency that may crop up in a small or midsize company network. Certificates held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
Online technical support services provided by Progent to companies in St. Louis and throughout the state of Missouri include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online consulting services cover a broad range of information technology such as system architecture, email solutions, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and easy administration, and migration from older applications to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based help troubleshooting anomalies within UNIX/Linux systems based on popular variants of UNIX such as:
Talk to a Cisco CCIE for High-level Network Problem Solving The Cisco CCIE credential is the top accreditation for networking consultants, and certifies an individual's technical skills at the expert level. Cisco qualified CCIEs know how to deal with the most difficult issues surrounding network infrastructure design, deployment, maintenance, security, and problem solving. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and coming up with workarounds or locating program patches. CCIEs provide exceptional cost-effectiveness because their depth of experience enables them to solve the most complex problems quickly. In many cases, less experienced engineers can wrestle for hours or days with the same problems that a CCIE can resolve in a few minutes.
Few support organizations make CCIEs available to assist small and medium sized businesses. Progent can provide fast phone access to a CCIE so you can receive urgent help for complex network infrastructure problems that are lowering worker productivity but are not within the experience of your local IT maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your computer system using advanced remote troubleshooting technology in order to perform efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified MS Windows Support Progent's Microsoft-certified online service engineers can provide computer system troubleshooting and IT help for the complete line of Microsoft server and application technology. Progent is a Microsoft Gold Certified Partner network support company and can provide your company the help of consulting professionals who can show you how to configure, troubleshoot and administer the entire family of MS Servers including Microsoft Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Biztalk Server, Commerce Server, Content Management Server, Microsoft SBS 2003, Microsoft Exchange Server 2007, Application Center, SharePoint Server 2007, Microsoft Project Server, and Microsoft Operations Manager 2007 and 2005.
CISM and CISSP Certified Network Security Experts Progent's qualified CISSP and ISSAP security consultants offer a variety of system protection services to strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your business to clean up rapidly after a damaging breach. Security consulting services available from Progent cover thorough network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; designing safe mechanisms for remote and mobile access; securing your messaging system from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs that small businesses often need. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
Help Desk Expertise
Progent's Help Desk Call Center service offerings for small businesses with networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are intended for smaller companies who don't have the budget to create an internal Call Center but who want quick access to an efficient Call Center with proficient telephone support as well as the expertise to escalate the most challenging tasks to advanced engineers.
Progent’s Virtual Call Center is intended for larger businesses and serves as a transparent addition to your existing Helpdesk team. Progent's Virtual Call Center can serve as a an escalation alternative to handle the toughest technical issues, or be available in hectic instances when your regular support engineers are too busy.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk or enhancing your existing organization, selecting or enhancing Help Desk Call Center application software to address the special needs of your business, or adding occasional phone support personnel to work with your internal Call Center group to handle high-demand situations such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of veteran information technology consultants gives your workers in St. Louis or anywhere in the state of Missouri rapid assistance from an effective technical support group with extensive background offering phone consulting and online repair service for IT systems based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center recognition as a solid enabler of company efficiency, and Progent's aim is to resolve rather than just annotate network issues.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts staff provides online professional consulting support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, custom programming, and training for popular Microsoft applications including CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. For more information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can promote the creative aspect of Apple Mac computing by delivering remote help services and education in graphics, sound, and motion video. Progent's consultants can provide expertise in a range of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special jobs such as scanning or digitizing audio or video or setting up an audio/video production facility.
Remote Network Monitoring Services
Progent offers companies in St. Louis, or anywhere in the state of Missouri, remote network and server monitoring services centered around Microsoft Operations Manager, enhanced by Progent to accommodate your business so that your IT support is proactive rather than reactive. By uncovering emerging trouble spots before they result in crashes, remote monitoring can avoid disruptive and costly network failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X systems, Windows networks, or networks powered by a combination of platforms.
How Your St. Louis Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online support with UNIX, Linux, Solaris, or Mac OS X computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or e-mail information@progent.com.
Microsoft Dynamics Great Plains can help you expand and manage your business more efficiently by delivering deep access to strategic information and a fast return on investment. Microsoft Dynamics Great Plains confers major productivity benefits including its ability to expand the presence of your organization, handle your financials, computerize financial processes, standardize procedures throughout your business, improve inventory control, increase order accuracy, expand sales and minimize lead-time, and increase free cash flow. Progent can help you set up and maintain a reliable, secure server and network foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP support professionals to help you derive the full benefits of your Microsoft GP accounting.
Progent’s Microsoft certified consultants provide small and mid-size businesses world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to deliver important software quickly and automatically to appropriate workers, lower software costs and adhere to licensing agreements by determining usage profiles, enhance Windows security by increasing your knowledge of weak points and by delivering targeted patches, manage your external workforce through accepted standards independent of connection or geography, and lower operational costs by efficiently exploiting the management functions incorporated into Windows. Progent’s SMS consulting professionals can help you use SMS effectively for automated software and application deployment, security patch control, and asset tracking management including program and appliance inventory.
Progent's certified Microsoft Windows 2000 consulting staff can help you optimize the capability of your existing Windows 2K Servers and can streamline system administration, provide technical support and troubleshooting, and strengthen security. Progent can also help you create, justify, and execute a plan to migrate from Windows Server 2K to Windows Server 2003. Progent is experienced in setting up pilot installations to eliminate the obstacles involved with migrating to Windows Server 2003 by identifying potential hardware and application compatibility problems.
Progent’s Microsoft certified consultants can offer small and mid-sized businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that enables the speedy development of enterprise-class business programs that can give your business a competitive edge. SQL Server provides built-in support for XML and can query over the Internet and beyond the corporate firewall. In addition to offering consulting, maintenance and troubleshooting services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information network. Progent can also help you migrate from older versions of Microsoft SQL Server to Microsoft SQL Server 2005.
Progent's Microsoft-certified ISA Server 2004 consulting experts have long experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for information systems with multiple offices, remote workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants are available to assist your company in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your information protection needs without overly restricting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date versions of ISA Server.
Progent’s fault tolerant network consultants provide non-stop computing support, disaster recovery services, network load balancing, high-availability interoffice connectivity, 24x7 Internet interface design, high-availability data center consulting, and other non-stop networking services to show your company integrate a non-stop network for mission-critical applications. Progent possesses the experience to design economical, high-availability systems by deploying the evolving suite of Windows Cluster servers such as Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster. Progent’s Microsoft and Cisco authorized consultants can show you how to you design a high-availability mutli-site network with a completely mirrored Internet connection and intelligent system load balancing.
Network monitoring typically consists of observing a system's resource utilization in order to identify data traffic backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring utilities that run under Linux or UNIX and can be used to observe multi-OS environments where UNIX and Windows coexist. Progent's system integration engineers can show you how to take advantage of both these tools to optimize and troubleshoot your network. Progent's Linux consulting services provide small businesses and developers assistance with administering and servicing UNIX/Linux and Solaris networks that work with Microsoft-based technology.
Microsoft Virtual Server, hosted on the Windows Server platform and powered by software first developed by Connectix, delivers the performance needed to carry out server consolidation, software migration, and server isolation projects through virtualization technology in an enterprise-class IT environment with high expandability, manageability, and reliability. Microsoft has targeted Virtual Server 2005 at companies who want to enhance ROI in software programming and testing, migration from outdated line-of-business applications, and hardware consolidation. Progent's certified Virtual Server experts can help your IT staff to assess and integrate Microsoft Virtual Server 2005.
Progent's CISSP certified security experts, or Certified Information Systems Security Professionals, are experts who have been awarded CISSP Certification through rigorous study and formal testing. CISSP qualification indicates mastery of a worldwide standard for IT security. American National Standards Institute has given the CISSP credential accreditation in the area of IT security under ISO/IEC 17024. Fields of expertise included within CISSP include Security Administration Practices, Security Design and Models, Connection Permission Systems, Software Development Security, Business Processes Security, Hardware Security, Cryptography, Communications, Network Security, and Business Continuity Planning.
For small companies in St. Louis or anywhere in Missouri, Progent offers round-the-clock online help for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered remote support to companies in every state in the United States. In addition, Progent offers the consultation Cisco Systems CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to help with high-level security design and diagnostic jobs.
The Cisco CCIE credential is the top accreditation for networking consultants, and certifies an individual's technical skills at the expert level. Cisco qualified CCIEs know how to deal with the most difficult issues surrounding network infrastructure design, deployment, maintenance, security, and problem solving. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and coming up with workarounds or locating program patches. CCIEs provide exceptional cost-effectiveness because their depth of experience enables them to solve the most complex problems quickly. In many cases, less experienced engineers can wrestle for hours or days with the same problems that a CCIE can resolve in a few minutes.
Progent's Microsoft-certified online service engineers can provide computer system troubleshooting and IT help for the complete line of Microsoft server and application technology. Progent is a 
Progent's qualified CISSP and ISSAP security consultants offer a variety of system protection services to strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your business to clean up rapidly after a damaging breach. Security consulting services available from Progent cover thorough network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; designing safe mechanisms for remote and mobile access; securing your messaging system from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
