Immediate Remote Help for St. Louis UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in St. Louis or anywhere in the state of Missouri, Progent offers support for information systems based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft technology. Progent has provided remote support to companies in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to help with advanced security architecture and disaster recovery planning.

Progent's remote support services represent exceptional value due to the fact that they are equipped with the real-world background and the advanced tools to solve most information system problems rapidly. Efficient support reduces immediate expenses because solutions require a smaller number of billable minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization benefits additionally with indirect costs by reducing or avoiding system outages and related losses due to business disruption, upset clients, idle workers, and de-focused executives.

Progent's billing model for remote help is structured to get the most out of your network support investment. Progent bills per minute for phone consulting, so you are invoiced only for the support that you receive. Unlike many remote support organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with situations where quick solutions somehow turn into large bills. Progent's penchant for handling problems quickly translates into your company saving money.

Progent's Online Service Tools
Through years of experience, Progent has developed an arsenal of customized technologies and proven methodologies which permit the maximum level of efficiency for remote consulting and repair for small business information systems. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity enables the consultants of Progent's online support team to communicate with your network remotely without violating network security.

Progent's sophisticated technical support reporting system keeps detailed records for the service that Progent's customers have been provided. Progent's authorized consultants have access to the records of assistance provided to every Progent customer by every Progent consultant. This history of problems and responses is organized as an easily exploitable proprietary database that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key vendors including Cisco and Microsoft permit access to other extensive technical databases and allow fast response from vendors' internal product engineers with the result that Progent's online service experts can determine the best resolutions promptly.

Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in St. Louis or anywhere in Missouri or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.

Phone-based Network Support Services Provided by Progent
Progent's phone-based technical support professionals possess credentials in an extensive set of disciplines. This broad range of IT skills allows Progent's consultants to address almost any crisis that may occur in a small or midsize business network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Associate.

To help customers with mixed-operating system networks, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote technical services available from Progent to clients in St. Louis and anywhere in the state of Missouri include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a wide range of computer technology including system infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from legacy systems to the latest Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide emergency phone-based help for analyzing anomalies within UNIX/Linux networks powered by popular variants of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for St. Louis, MissouriThe Cisco CCIE certification is the highest accreditation for networking consultants, and certifies a consultant's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most intractable problems encountered in network infrastructure design, deployment, administration, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS network management tools and developing workarounds or locating program patches. CCIEs provide exceptional cost-effectiveness because their depth of expertise enables them to solve even the most difficult problems quickly. In common cases, less seasoned service providers can struggle for many hours or days with identical tasks that a CCIE can resolve in minutes. Few service providers make CCIEs accessible to assist small and medium sized companies. Progent offers quick phone access to a Cisco-qualified CCIE so your company can get timely assistance for severe network infrastructure problems that are hurting worker efficiency but are outside the scope of your regular IT service providers. Progent's CCIE support experts can connect to your network by means of advanced remote support technology in order to perform fast, safe, and economical diagnosis and remediation. Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus VPN products.

  • Authorized Microsoft Windows Expertise
    Windows Experts for St. Louis, MissouriProgent's Microsoft-certified online support engineers offer computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a broad range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint 2013 development, Microsoft Skype for Business Server migration consulting, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad array of online PC desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified Network Security Professionals
    CISSP Qualified Network Security Engineers for St. Louis, MissouriProgent's accredited CISM and CISSP security consultants can provide a range of security solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to recover quickly following a serious penetration. Security consulting services offered by Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm attacks; installing firewalls; building safe techniques for remote and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support to help organizations of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special projects that small companies frequently need. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
  • Help Desk Support
    Progent's Help Desk Call Center service options for small companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller companies who lack the resources to assemble and manage an in-house Call Center but who require quick communication with an effective Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is intended for larger companies and serves as a transparent supplement to your established Call Center team. Progent's Virtual Call Center can serve as an escalation option for the toughest computer system problems, or be available in hectic circumstances when your other service providers are swamped.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Call Center or revamping your current organization, identifying or customizing Help Desk Call Center software to handle the unique demands of your business, or providing occasional phone support personnel to supplement your internal Help Desk Call Center resources to handle demanding scenarios such as software migrations, mass updates, or rolling out brand new applications.

    Progent's Call Center staff of seasoned network experts gives your computer users in St. Louis or anywhere in the state of Missouri fast contact with an effective network service group with years of background offering phone consulting and online troubleshooting for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a key driver of company productivity, and Progent's target is to resolve rather than just record IT issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff can supply remote professional engineering expertise and education in key application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for Microsoft business applications such as CRM, Office Project, MS Office Word, and Excel. To learn additional information on Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Mac professionals can nurture the creative components of Mac systems by providing remote consulting support and education in graphics, audio, and video. Progent's consultants offer assistance in a large selection of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as capturing or digitizing audio or video or setting up an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent can provide companies in St. Louis, or anywhere in the state of Missouri, online computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By detecting emerging trouble spots before they cause network outages, system monitoring can minimize stressful and expensive network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that incorporate a mix of platforms.

How Your St. Louis Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online help with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.

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