Urgent Remote Consulting for St. Louis UNIX or Linux SystemsFor small and midsize companies located in St. Louis or anywhere in the state of Missouri, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the services of CISSP-certified security engineers to handle high-level security architecture and disaster recovery planning.

Progent's remote technical support services offer excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to solve most information system problems quickly. This reduces immediate costs because solutions accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company benefits additionally with indirect costs by reducing or avoiding system outages and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.

Progent's billing model for remote support is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you receive. Unlike many remote support firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with situations where fast fixes manage to end up as large tabs. Progent's skill at solving problems quickly translates into your company spending less money.

Progent's Online Service Technologies
Over the years, Progent has refined an arsenal of customized technologies and field-tested processes which ensure the highest level of effectiveness for online help and repair for small and midsize company computer networks. Progent offers protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology enables the consultants of Progent's Technical Response Center to link to your environment remotely without compromising corporate security.

Progent's sophisticated customer support database application includes extensive records of the support that Progent's customers have received. Progent's team service personnel have access to the details of support rendered to every customer by any Progent consultant. This database of problems and solutions is structured as a readily accessible support database that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and formal relationships with major technology companies such as Cisco and Microsoft make available other extensive support databases and allow priority access to vendors' internal support staff with the result that Progent's remote consulting experts are able to arrive at the best solutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple Mac OS X Technical Assistance from Progent
To get started with Progent's remote support in St. Louis or anywhere in Missouri or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network support, go to Immediate Emergency Support.

Remote Network Support Services Offered Progent
Progent's remote support engineers offer advanced credentials in an extensive set of technologies. This broad range of capability enables Progent's consultants to address practically any problem likely to take place in a small or midsize company information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.

To support companies with mixed-operating system environments, Progent also offers the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support services provided by Progent to clients in St. Louis and anywhere in the state of Missouri include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services address a broad array of information technology including system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and easy management, and migration from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux consultants can offer urgent remote help for resolving problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:

    Major Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Engineers for St. Louis, MissouriThe Cisco CCIE credential is the premier recognition for network infrastructure consultants, and certifies an individual's networking knowledge at the expert level. Cisco qualified CCIEs can deal with the most intractable issues surrounding network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying software patches. CCIEs provide exceptional value since their depth of expertise permits them to solve even the most difficult problems rapidly. In common cases, less qualified service providers can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Few service providers make Cisco CCIEs available to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so you can receive timely assistance for serious network problems that are crippling business productivity but are not within the scope of your ordinary computer support resources. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of the latest remote support technology in order to provide efficient, safe, and affordable diagnosis and remediation. Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading family of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Authorized Windows Expertise
    Windows Expertise for St. Louis, MissouriProgent's Microsoft-qualified remote support professionals can provide computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the assistance of consulting engineers who can assist you with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint 2013 development, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition offers a broad array of remote desktop consulting and support services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified System Security Consultants
    CISSP Qualified System Security Engineers for St. Louis, MissouriProgent's accredited CISM and CISSP security engineers offer a variety of system protection services to improve the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or help your business to recover rapidly after a damaging penetration. Security consulting services offered by Progent cover comprehensive network security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support to help companies of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special projects that small companies frequently need. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online consulting services include:
  • Help Desk Expertise
    Progent's Call Center programs for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are well suited for smaller organizations who lack the money or time to assemble and manage an internal Call Center but who require quick access to a dependable Help Desk Call Center with professional phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for larger businesses and acts as a transparent addition to your current Help Desk organization. Progent's Virtual Help Desk Call Center can act as an escalation resource for the toughest network issues, or be ready in hectic circumstances when your other support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting support can support you in creating an efficient new Call Center or revamping your current organization, selecting or modifying Help Desk software to meet the unique demands of your business, or adding occasional phone support staff to reinforce your in-house Call Center resources to deal with unusually busy events like software transitions, mass updates, or installing brand new business software.

    Progent's Call Center staff of veteran information technology experts gives your computer users in St. Louis or anywhere in the state of Missouri fast assistance from a large technical support resource with years of background delivering telephone-based help and online diagnostics for networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a crucial driver of business performance, and Progent's aim is to fix rather than merely record IT issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Group provides online and in-depth engineering expertise and education in special application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Excel. To read more information concerning Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can support the artistic components of Apple Mac environments by offering remote consulting support and education in graphics, audio, and video. Progent's support professionals offer expertise in a range of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio/video or putting together an audio/video post production studio.

    Remote Network and Server Monitoring Services
    Progent offers businesses in St. Louis, or anywhere in the state of Missouri, remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your network maintenance is proactive and automated. By spotting possible issues before they evolve into crashes, system monitoring can ward off disruptive and costly network breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac systems, Windows networks, or systems based on a mix of platforms.

How Your St. Louis Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple Mac computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.

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