Fast Remote Technical Support for St. Louis UNIX, Linux, or Sun Solaris SystemsFor small companies located in St. Louis or anywhere in the state of Missouri, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a mix of UNIX and Windows technology. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISSP-certified security engineers to handle advanced security design and business continuity preparedness.

Progent's remote support engineers offer excellent value due to the fact that they are equipped with the practical background and the sophisticated technology to solve the majority of network problems rapidly. Efficient support lowers immediate expenses because solutions require a smaller number of billable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves even more in indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, upset clients, idle employees, and distracted management.

Progent's pricing model for online support is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike typical remote service firms, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid situations where speedy. minor repairs somehow end up as major invoices. Progent's penchant for handling technical issues efficiently translates into your company saving money.

Progent's Remote Service Tools
Over the years, Progent has fine tuned a collection of optimized tools and proven processes which permit the highest level of effectiveness for online technical support and repair for small and midsize business IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's computer system remotely without violating system security.

Progent's highly evolved customer support database system keeps thorough records of the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of services rendered to each client by every consultant. This archive of trouble tickets and solutions is stored as an easily retrievable proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and close partnerships with major technology companies including Cisco and Microsoft make available additional extensive technical databases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service specialists are able to find optimal solutions in the least time.

Initiate Remote UNIX, Linux, Solaris, or Apple Mac OS X Network Help from Progent
To get started with Progent's remote services in St. Louis or anywhere in Missouri or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's remote technical support professionals offer advanced credentials in an extensive set of technologies. This broad range of capability enables Progent's consultants to tackle practically any crisis that may crop up in a small company network. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.

To provide assistance to companies with mixed-operating system environments, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Online technical services Offered by Progent to small businesses in St. Louis and throughout the state of Missouri include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online support services cover a wide array of information technology including system architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and simplified administration, and migration from legacy systems to current Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX/Linux consultants can offer urgent remote help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:

    Major Linux versions for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for St. Louis, MissouriThe Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure consultants, and validates an individual's network technology knowledge at the master level. Cisco CCIEs know how to handle the most intractable problems associated with network planning, installation, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or locating program updates. CCIEs are an exceptional cost-effectiveness since their depth of experience enables them to find solutions for the most difficult problems quickly. In typical instances, less experienced service providers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Few service organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide fast telephone contact with a Cisco CCIE so you can receive urgent help for complex network infrastructure problems that are impacting business efficiency but are outside the comfort zone of your local network maintenance personnel. Progent's Cisco CCIE consultants can connect to your computer system via advanced remote support technology in order to perform fast, secure, and affordable analysis and remediation. Progent's CCIEs can provide assistance with the entire range of Cisco's market leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Experts for St. Louis, MissouriProgent's Microsoft-qualified online support professionals can deliver computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of consulting professionals who can help you with a broad variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2013 application development, Skype for Business migration support, Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a wide array of online desktop support including Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Consultants
    CISSP Qualified System Security Professionals for St. Louis, MissouriProgent's qualified CISSP and ISSAP security consultants can provide a variety of security solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your business to clean up rapidly after a serious penetration. Security services offered by Progent cover in depth network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; configuring firewalls; establishing secure mechanisms for remote and mobile access; protecting your email infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support to help businesses of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract projects that small businesses often request. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables clients to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for small companies with environments that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are intended for small businesses who don't have the budget to create an in-house Help Desk Call Center but who need fast communication with a dependable Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a transparent extension of your current Helpdesk resources. Progent's Virtual Call Center can serve as an escalation resource to resolve complex technical problems, or be available in those circumstances when your ordinary resources are too busy.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk or improving your current one, selecting or customizing Call Center application software to handle the particular needs of your company, or providing temporary phone support personnel to reinforce your in-house Call Center group during unusually busy scenarios like software transitions, major updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your computer users in St. Louis or anywhere in the state of Missouri fast assistance from a large support resource with years of experience providing phone support and remote troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a key contributor to business performance, and Progent's aim is to fix instead of just track IT problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply online advanced consulting expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. For additional information about Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac experts can nurture the artistic components of Macintosh systems by offering phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific projects like scanning or digitizing audio/video or establishing an audio/video production facility.

    Remote Network Monitoring Services
    Progent can provide companies in St. Louis, or anywhere in the state of Missouri, online computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your business so that your network support is proactive rather than reactive. By detecting emerging trouble spots before they cause downtime, system monitoring can minimize stressful and expensive network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or systems powered by a combination of platforms.

How Your St. Louis Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or Mac OS X computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.















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