Fast Online Technical Support for St. Louis IT Networks
Urgent Remote Consulting for St. Louis NetworksFor organizations in St. Louis or anywhere in Missouri, Progent offers online help for computer systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified engineers have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and diagnostic issues.

Progent's online support experts offer exceptional leverage because they have the practical background and have access to the advanced technology necessary to resolve most information system issues quickly. Efficient support reduces direct expenses because solutions use up minimal billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by reducing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting experience is particularly valuable in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged just for the services that you actually get. Unlike many online support organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent situations where quick repairs somehow end up as big tabs. Progent's skill at handling problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized technologies and field-tested methodologies that permit the highest degree of efficiency for remote technical support and repair for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your computer system without violating system security.

Progent's sophisticated service database system maintains thorough documentation of the support that Progent's clients have received. Progent's staff engineers have the benefit of the details of services rendered to every Progent customer by every consultant. This history of anomalies and fixes is structured as a readily exploitable internal knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft make available additional massive technical knowledge bases and allow quick response from vendors' internal support staff so Progent's remote consulting experts are able to arrive at the most efficient solutions promptly.

Remote technical support services offered by Progent to companies in St. Louis and anywhere in the state of Missouri include:

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's special online engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for companies with environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who lack the budget to create an internal Call Center but who require fast access to an effective Call Center with professional phone support as well as the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a seamless addition to your existing Call Center resources. Progent's Virtual Help Desk can operate as a an escalation resource to resolve complex computer system challenges, or be ready in hectic situations when your ordinary support engineers are too busy.

    Progent's Help Desk team of experienced network consultants gives your customers in St. Louis or anywhere in the state of Missouri rapid assistance from a large technical support group with years of experience providing phone support and online troubleshooting for networks based on Microsoft, Cisco, Mac OS X, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a key enabler of business success, and Progent's target is to fix rather than simply document network problems.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group offers online advanced engineering expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Word, and MS Excel. To learn more information about Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Services.

  • ProSight DPS Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in St. Louis, or anywhere in the state of Missouri, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your business so your network support is proactive and automated. By uncovering looming problems before they grow into crashes, remote monitoring can ward off disruptive and costly network failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or networks that support a variety of OS platforms.
How Your St. Louis Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based assistance with Microsoft, Mac OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in St. Louis or anywhere in the state of Missouri, Progent's online network support specialists can provide effective and cost-effective IT help whenever your company has to have it. More than 15 years of offering remote technical assistance has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to fix network problems quickly while avoiding the cost and lost time associated with in-person support visits.

Even if your St. Louis organization works with a regular freelance consultant or maintains an in-house IT staff that can deal with day-to-day computer issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve sudden system crises or particularly complicated integration projects.

Details of Progent's Remote Network Services for St. Louis
Progent's phone help, Internet-based repair, network security expertise, and network administration services offer offices in St. Louis or anywhere in the state of Missouri unparalleled leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and system management, Progent's experts can deliver your company enterprise-level network support while allowing you to avoid the expense and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of technical background, refined support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world professional experience, in the trenches of IT support, performing a broad range of IT projects for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits per minute. As a result, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for support services provided during regular working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be tempted to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces little competition. Companies who work with familiar freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.















© 2002- 2017 Progent Corporation. All rights reserved.