Fast Online Support for St. Louis Networks
Fast Online Help for St. Louis NetworksFor organizations located in St. Louis or anywhere in Missouri, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers provide excellent value due to the fact that they have the practical background and have access to the advanced technology needed to resolve the majority of information system problems quickly. Efficient support lowers immediate costs since service calls use up minimal billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally in incidental expenses by reducing or eliminating network downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's billing model for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to typical remote support companies, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for billing do away with situations where quick repairs manage to turn into big invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and proven methodologies which ensure the highest level of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to interface to your environment without breaching network security.

Progent's powerful technical support reporting application includes thorough records of all support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of all help rendered to every Progent client by every Progent consultant. This archive of anomalies and solutions is structured as a readily retrievable internal knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft make available other massive support databases and allow fast response from vendors' internal product engineers so Progent's remote service experts are able to arrive at the most efficient solutions in the least time.

Online services available from Progent to companies in St. Louis and anywhere in the state of Missouri include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of value-priced network management outsourcing services for small and mid-size businesses addresses all critical areas of modern networking including email content filtering, security and compliance, backup/recovery, and infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of critical assets that power your information system. When ProSight Systems Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who lack the resources to create an in-house Help Desk but who need fast communication with a reliable Help Desk with proficient telephone assistance plus the ability to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a transparent extension of your existing Helpdesk team. Progent's Virtual Help Desk can serve as a an escalation resource for the most difficult technical issues, or be available in those circumstances when your ordinary service providers are swamped.

    Progent's Help Desk staff of veteran network professionals offers your workers in St. Louis or anywhere in the state of Missouri rapid assistance from an effective technical support resource with years of background delivering telephone-based consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center the reputation as a major enabler of business efficiency, and Progent's target is to solve instead of merely report network problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group provides online and in-depth engineering support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for popular Microsoft applications including CRM, Office Project, Office Word, and Microsoft Excel. For more on Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in St. Louis, or anywhere in the state of Missouri, online hybrid network monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your business so your network maintenance is proactive and automated. By detecting possible issues before they cause crashes, system monitoring can minimize disruptive and costly network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Microsoft systems, or systems based on a variety of platforms.
How Your St. Louis Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft, Mac OS X, or Linux networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in St. Louis or anywhere in the state of Missouri, Progent's online network support specialists can provide professional and economical IT help the instant your company needs it. More than 15 years of providing online technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to solve IT problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your St. Louis office deals with a regular independent support technician or maintains a full time IT staff that can handle common computer problems, Progentís Microsoft certified consultants can still offer a convenient and transparent remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to resolve sudden network emergencies or especially complicated integration projects.

Details of Progent's Remote Computer Services for St. Louis
Progent's phone support, Internet-based troubleshooting, system security consulting, and network management services give offices in St. Louis or anywhere in the state of Missouri the greatest leverage for your support budget. Whether you require one-time telephone support and remote network repair or ongoing Help Desk outsourcing services and system administration, Progent's experts can provide your company enterprise-level network support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, range of technical experience, refined support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, at the front lines of IT service, performing a wide variety of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not just world-class IT capability, but also a consultant with field-tested approaches for using technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be forced to allow minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by each staff member to each customer. The discipline of documenting and organizing support records allows more efficient service and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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