Remote Computer Network Support Services for

Even if your St. Louis office relies on a regular freelance consultant or employs a full time IT staff that know how to handle the majority of network issues, Progent’s Microsoft certified consultants provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to deal with unexpected network crises or especially complex integration problems.

Features of Progent's Remote Network Services for St. Louis
Progent's online help, Internet-based repair, network security consulting, and network management services give small offices in St. Louis or throughout the state of Missouri unparalleled leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and system management, Progent's professionals can deliver your small business world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support program include:

• Immediate Telephone Access to Microsoft Qualified Experts
  Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to small companies in St. Louis and is also ideal for customers in geographic regions of Missouri that lack technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the use of a wide array of Microsoft support utilities, service databases, and on-going education.

• By the Minute Billing to Reduce Expenses
  Progent offers remote support on a per-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum charge for phone help and asks for no periodic subscription fee. This saves you from facing big invoices for quick repairs.

• Availability of Cisco Network Infrastructure Experts
  As a Registered Partner for Cisco, Progent offers help from authorized specialists who have skill in designing, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected connectivity for fixed and mobile networking.

• Application Experts Group
  Progent's core support offerings include system integration, Microsoft Exchange Server consulting, network security design, and Help Desk outsourcing services. Progent's Application Experts Team can provide world-class consulting expertise in critical application areas. Support offered by the Application Experts Group includes:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft CRM Consulting
  • Microsoft Project Support
  • Microsoft Office Excel Programming
  • MS Word Consulting
  • Crystal Reports, MS Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Help
  • Mac Integration
  By providing a convenient centralized resource for IT generalists and application experts, Progent can tailor timely, affordable, and thorough IT solutions that address the special needs of your company.

• Advanced Online Access Software
  Secure remote access allows Progent's service professionals to see exactly what your customers see. This makes it easier to produce fast solutions to problems that might otherwise demand an expensive personal service call. State-of-the-art remote access software and expert engineers combine to enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network tracking.

• Support for Popular VPN Gateways
  Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

• 24-hour Service for High System Availability
  For small offices with mission-critical applications, Progent offers round-the-clock remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum network uptime.

• Help Desk Call Center
  Progent's Help Desk Call Center programs are intended especially for budget-conscious small offices whose clients require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation capability.

Advantages of Progent's Network Help for Small Businesses in St. Louis
Progent's remote network troubleshooting services enable your City# small business to enjoy the advantages of on-call, expert IT support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by becoming increasingly available, efficient, and secure. Advantages to your business include:

• Convenient remote extension of your local support resources
  With most small companies in St. Louis and throughout Missouri, local network service resources, whether consisting of freelance consultants or a full-time IT staff, can resolve the majority of technical issues. However, major troubles sometimes strike when your regular resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your local support technicians. In these cases, Progent's on-call support specialists offer an easy, fast, and budget-friendly solution to augment your regular help and to convey useful knowledge to improve your capability to resolve future problems locally.

• Less Reliance on Freelance Service Providers
  For network maintenance, small companies commonly rely on individual freelance consultants. While independent consultants carry smaller overhead than larger service organizations and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the absence of fallback help may force your business to wait for assistance during an emergency. As your small business grows, system downtime and trouble with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of reserve support experts to insure your IT system remains up and running.

• Build a Solid Basis for Smooth Growth
  Small organizations often begin with an IT architecture created on a shoestring budget. Without a proper framework, slap-dash fixes can get thrown onto a weak foundation. When a network grows, stability and expandability problems can hinder the success of the business. These badly designed systems need careful assessment, intelligent strategic planning, and wide technical expertise to evolve to a network infrastructure that can offer the stable foundation to handle critical business requirements and ease future growth.

• Work with Solution Providers Rather Than Product Sellers
  Small companies need guidance and technical training to navigate through an increasingly complex maze of technology options capable of promoting business growth and enhancing productivity. These companies do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. IT support and product selling can result in a scenario where the proposed solution is designed around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match IT consulting with the best needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, range of technical experience, fine tuned support software, and understanding of corporate IT enable small businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

• In-depth Expertise in Microsoft's Complete Line of Server Platforms
  Progent offers world-class support for Microsoft’s leading server products with services such as Microsoft Windows Server 2003 support, Windows Server 2000 upgrades, Windows NT migration, Exchange Server 2003 support, Microsoft Exchange Server 5.5 and Microsoft Exchange 2000 Server moves, and Microsoft SQL Server 2005 integration.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, at the front lines of network support, performing a broad variety of technical projects for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class technical help, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for remote service and in-person help per minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids big bills for fast fixes so you won't be tempted to allow simple problems to fester.

• Complete Records of Delivered Services
  Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation transmitted by every consultant to each client. The practice of documenting and archiving service activity allows more effective service and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, secure, and efficient.

• 24x7 Network Monitoring with Microsoft MOM
  Progent is one of the few support companies to provide 24x7 network monitoring services based on Microsoft Operations Manager. MOM allows your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from painful and costly availability disruptions.

How Does Our Company Start Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, go to Immediate Urgent Support.