Immediate Remote Technical Support for St. Louis Networks
Urgent Online Support for St. Louis SystemsFor businesses located in St. Louis or anywhere in Missouri, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided online support to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISA and CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online support engineers provide exceptional value because they possess the practical background and have access to the advanced tools required to solve the majority of information system problems quickly. Efficient support lowers immediate expenses because solutions use up fewer chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your site. Your company benefits even more in indirect expenses by minimizing or avoiding system downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is particularly important in environments that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the services that you receive. In contrast to typical remote service organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid situations where speedy. minor repairs somehow turn into major bills. Progent's skill at dealing with technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized tools and field-proven processes which permit the highest degree of efficiency for online consulting and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to communicate with your computer system remotely without breaching corporate security.

Progent's advanced customer support reporting system includes thorough records of all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of services provided to every client by every consultant. This history of trouble tickets and responses is structured as a conveniently exploitable internal database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit priority access to vendors' in-house product engineers so Progent's remote consulting specialists are able to arrive at the most efficient solutions in the least time.

Remote support provided by Progent to businesses in St. Louis and anywhere in the state of Missouri include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology used by many of the world's top corporations. Progent's ProSight series of network management outsourcing services covers all key areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability to stop or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows customers to complete major projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who don't have the money or time to create an internal Help Desk but who need fast communication with an effective Call Center with professional telephone support plus the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for bigger companies and serves as a transparent addition to your current Helpdesk resources. Progent's Virtual Call Center can serve as a an escalation alternative to resolve the most difficult computer system issues, or be ready in hectic circumstances when your other resources are overwhelmed.

    Progent's Call Center staff of veteran network experts gives your computer users in St. Louis or anywhere in the state of Missouri immediate communication with an efficient network service group with extensive background delivering phone consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a key contributor to company productivity, and Progent's aim is to solve and not merely report IT problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group provides remote advanced consulting expertise and training in key business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, customization, and education for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in St. Louis, or anywhere in the state of Missouri, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so that your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they cause network outages, proactive monitoring can avoid stressful and expensive network breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or systems that incorporate multiple platforms.
How Your St. Louis Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in St. Louis or throughout the state of Missouri, Progent's phone-based network support engineers are ready to deliver effective and economical IT help whenever your company needs it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while eliminating the expense and lost time that comes with in-person service visits.

Even if your St. Louis organization works with a regular independent consultant or maintains an in-house IT staff that can deal with typical network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your local resources in cases when your regular service personnel either lack the availability or the knowledge to address unexpected network crises or especially complex integration problems.

Features of Progent's Online Computer Services for St. Louis
Progent's phone support, Internet-based repair, network security expertise, and system management services give businesses in St. Louis or anywhere in the state of Missouri the greatest leverage for your support budget. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's professionals can provide your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a large internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT expertise, refined support software, and familiarity with corporate IT enable businesses to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry experience, at the front lines of IT support, executing a wide variety of IT tasks for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This means that you get not just expert IT skills, but also a support engineer with proven approaches for applying technical knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits by the minute. As a result, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for support services provided during regular working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















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