Fast Remote Technical Support for St. Louis Computer Systems
Fast Phone Technical Support for St. Louis SystemsFor organizations located in St. Louis or anywhere in the state of Missouri, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's online technical support engineers provide excellent value because they have the practical background and are equipped with the sophisticated technology necessary to solve the majority of network issues rapidly. This reduces direct expenses because solutions accumulate minimal billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally with incidental costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is particularly helpful in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the services that you receive. Unlike typical online support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with scenarios where speedy. minor repairs manage to end up as big invoices. Progent's penchant for handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized technologies and field-proven processes that allow the highest degree of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's Technical Response Center to connect to your system without compromising corporate security.

Progent's proven technical support reporting application stores thorough documentation for all support that Progent's customers have been provided. Progent's team service personnel have access to the history of all help rendered to each customer by every Progent consultant. This database of trouble tickets and solutions is organized as a quickly accessible support knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft open up additional massive technical support databases and permit priority response from vendors' internal support staff with the result that Progent's online consulting specialists can determine optimal resolutions quickly.

Remote technical support services provided by Progent to businesses in St. Louis and throughout the state of Missouri include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight series of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's ability to stop or recover rapidly after a ransomware attack. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are ideal for businesses who lack the resources to build and maintain an in-house Help Desk Call Center but who need fast communication with a reliable Help Desk Call Center with professional phone support plus the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk consulting expertise can support you in creating an effective new Call Center or enhancing your established one, selecting or customizing Call Center application software to meet the particular requirements of your business, or adding occasional phone support staff to work with your internal Help Desk group to handle unusually busy scenarios like software migrations, mass updates, or rolling out new business software.

    Progent's Call Center staff of seasoned network consultants offers your clients in St. Louis or anywhere in the state of Missouri fast contact with a large support resource with substantial background offering phone help and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a solid enabler of business productivity, and Progent's policy is to solve rather than merely report IT problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff can supply remote professional consulting support and training in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in St. Louis, or anywhere in the state of Missouri, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By spotting possible problems before they expand into downtime, system monitoring can ward off stressful and expensive information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems based on a combination of operating systems.
How Your St. Louis Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in St. Louis or throughout the state of Missouri, Progent's online computer support engineers are ready to deliver expert and affordable IT help whenever your organization has to have it. Long experience delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to repair network problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your St. Louis company works with a local freelance consultant or maintains an in-house IT staff that can deal with the majority of computer problems, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to solve unexpected system crises or especially complicated integration projects.

Features of Progent's Online Network Services for St. Louis
Progent's online help, remote troubleshooting, network security expertise, and system administration services offer companies in St. Louis or anywhere in the state of Missouri the greatest leverage for your IT budget. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk Call Center support and network administration, Progent's professionals can deliver your business world class IT support while permitting you to avoid the cost and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical experience, fine tuned support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Full Line of Servers
    Progent can provide in-depth support for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast repairs so you will not be tempted to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who provide scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every staff member to each customer. The practice of detailing and archiving support activity results in more efficient service and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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