Immediate Online Technical Support for St. Louis Information Networks
Fast Online Technical Support for St. Louis SystemsFor organizations in St. Louis or anywhere in Missouri, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools required to solve the majority of information system issues quickly. This lowers immediate costs because service calls use up fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves even more with incidental expenses by minimizing or eliminating network downtime and related costs due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting expertise is especially important for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike many online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from scenarios where quick solutions somehow end up as big invoices. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of customized tools and field-proven methodologies that allow the maximum level of effectiveness for remote help and repair for information networks of any size. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to communicate with your environment remotely without breaching system security.

Progent's powerful customer support database application includes detailed documentation describing the service that Progent's customers have been provided. Progent's staff consultants have access to the history of all help delivered to each client by any Progent consultant. This database of anomalies and resolutions is organized as a quickly accessible proprietary knowledge base that allows Progent's online support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and close partnerships with key industry leaders including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote service specialists can come up with the most efficient resolutions promptly.

Remote support offered by Progent to businesses in St. Louis and throughout the state of Missouri include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows clients to execute major projects economically and on schedule. Progent's special online engineering services include:

  • Call Center Support
    Progent's Help Desk support programs for organizations with environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are well suited for companies who don't have the money or time to build and maintain an in-house Help Desk but who require quick response from an effective Call Center with professional phone assistance plus the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Call Center consulting expertise can support you in building an effective new Call Center or improving your established organization, selecting or enhancing Call Center application software to handle the particular needs of your business, or adding occasional online staff to supplement your existing Help Desk team during high-demand scenarios such as software transitions, mass updates, or installing new business software.

    Progent's Help Desk staff of experienced information technology consultants gives your customers in St. Louis or anywhere in the state of Missouri fast communication with a reliable network service resource with extensive background delivering phone help and online diagnostics for computer environments based on Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to give the Call Center the reputation as a crucial contributor to business success, and Progent's goal is to solve rather than just track IT problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts staff offers phone-based advanced engineering expertise and training in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, Project, MS Word, and Microsoft Office Excel. To find out more concerning Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in St. Louis, or anywhere in the state of Missouri, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so your IT maintenance is proactive and automated. By spotting possible trouble spots before they cause network outages, remote monitoring can head off stressful and expensive information system failures. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Windows environments, or environments powered by a variety of OS platforms.
How Your St. Louis Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Mac OS X, or Linux environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in St. Louis or throughout the state of Missouri, Progent's online network support engineers are ready to deliver professional and economical IT help the moment your company requires it. Long experience providing remote technical assistance has earned Microsoft Gold certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity tools to fix network problems quickly while eliminating the expense and lost time that comes with in-person support calls.

Even if your St. Louis business deals with a local independent consultant or employs an in-house organization that know how to handle typical computer issues, Progentís Microsoft certified consultants can still provide an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to solve sudden system emergencies or particularly complex integration problems.

Features of Progent's Remote Computer Support for St. Louis
Progent's phone support, Internet-based troubleshooting, system security consulting, and system administration services give companies in St. Louis or throughout the state of Missouri unparalleled leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk outsourcing services and network management, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the expense and hassle of running a large internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, breadth of technical experience, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional experience, at the forefront of network service, executing a broad range of IT projects for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits per minute. As a result, you pay only for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum charge and requires no monthly commitment for support services provided during normal working hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be forced to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by every staff member to each client. The discipline of documenting and organizing service activity allows more efficient service and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.