Fast Remote Troubleshooting for St. Louis Networks
Urgent Online Help for St. Louis SystemsFor organizations located in St. Louis or anywhere in Missouri, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support experts provide exceptional value due to the fact that they have the real-world background and have access to the advanced technology needed to resolve most network issues quickly. Efficient support reduces direct costs since service calls require minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced online technical support experience is especially helpful for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you pay just for the services that you receive. In contrast to many remote service organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and simple model for billing eliminate situations where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for disposing of problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes that ensure the highest level of efficiency for remote technical support and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's online support team to interface to your company's computer system remotely without compromising network security.

Progent's powerful customer support reporting system keeps thorough histories describing the support that Progent's clients have been provided. Progent's team engineers have the benefit of the details of assistance rendered to each client by every Progent engineer. This archive of anomalies and repairs is organized as a conveniently retrievable support knowledge base that enables Progent's remote support experts to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with important technology companies including Cisco and Microsoft open up additional vast technical databases and permit quick access to vendors' in-house engineering staff with the result that Progent's online service specialists can find the best solutions quickly.

Online support available from Progent to businesses in St. Louis and anywhere in the state of Missouri include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight portfolio of outsourced network management services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover quickly from a ransomware attack. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows clients to complete major projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are designed for companies who lack the resources to assemble and manage an in-house Help Desk but who require fast response from a reliable Call Center with proficient phone support plus the expertise to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk consulting services can support you in establishing an effective new Call Center or enhancing your established one, evaluating or enhancing Help Desk application software to handle the special needs of your company, or providing occasional online personnel to work with your internal Help Desk team to handle unusually busy scenarios such as software transitions, major updates, or installing new business software.

    Progent's Help Desk Call Center staff of veteran network consultants provides your workers in St. Louis or anywhere in the state of Missouri rapid assistance from an effective support resource with substantial experience offering phone support and online diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center recognition as a major contributor to company performance, and Progent's policy is to fix and not simply report technical problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides online professional engineering support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in St. Louis, or anywhere in the state of Missouri, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your business so that your IT support is proactive rather than reactive. By uncovering looming problems before they evolve into network outages, remote monitoring can minimize stressful and costly service breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks powered by a mix of OS platforms.
How Your St. Louis Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote support with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and startups in St. Louis or anywhere in the state of Missouri, Progent's online computer support engineers can provide professional and cost-effective system support the instant your company has to have it. Long experience providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your St. Louis business works with a regular independent support technician or employs a full time organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to fix sudden network crises or especially tough integration problems.

Advantages of Progent's IT Support for Businesses in St. Louis
Progent's online network troubleshooting services allow your St. Louis organization to enjoy the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic worth by being more available, efficient, and secure. Benefits to your business include:

  • Convenient virtual extension of your on-site support resources
    With most companies in St. Louis or anywhere in Missouri, nearby computer support resources, whether made up of independent consultants or an internal IT staff, can solve the majority of network issues. On the other hand, serious problems sometimes spring up when local resources are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your onsite service personnel. In these cases, Progent's on-call support specialists offer an easy, fast, and budget-friendly way to supplement your local resources and to pass on useful information to improve your ability to resolve downstream issues locally.

  • Reduced Dependence on Individual Consultants
    For network support, smaller companies often rely on independent freelance consultants. Although independent service people have less internal costs than big service firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the absence of backup personnel may force your company to wait for assistance during an IT crisis. As your network expands, network downtime and problems with critical applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of reserve support expertise to make sure your network is always available.

  • Create a Scalable Basis for Smooth Growth
    Organizations often begin with an information system created on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get piled onto a weak foundation. When a company grows, reliability and expandability issues can impede the productivity of the business. These poorly built systems require careful assessment, smart long-term planning, and wide technical expertise to upgrade to a system architecture that can deliver the solid foundation to meet vital business demands and ease future growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller companies need guidance and technical education to negotiate an ever more complex maze of technology options available for promoting business success and improving efficiency. They hardly need a network engineer who is motivated to sell a specific vendor's products. Network support and product sales can result in a situation where the recommended solution is built around a profitable product rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match IT consulting with the best interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT expertise, refined support tools, and understanding of enterprise networking allow companies to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world professional background, at the forefront of IT service, performing a wide range of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not only expert IT capability, but also a consultant with proven methods for using technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services delivered during normal working hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Businesses who utilize trusted freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from painful and costly availability losses.
How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















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