Fast and Affordable Remote Troubleshooting for St. Louis Networks
Immediate Online Consulting for St. Louis SystemsFor companies in St. Louis or anywhere in the state of Missouri, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security design and diagnostic issues.

Progent's online support experts provide excellent value due to the fact that they have the practical background and are equipped with the advanced tools required to resolve the majority of network problems quickly. Efficient support lowers direct costs since service calls require fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your organization saves additionally with incidental costs by reducing or eliminating network outages and associated losses due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe only for the support that you actually get. Unlike many remote service organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where quick solutions somehow end up as big bills. Progent's penchant for solving problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized tools and field-tested methodologies that permit the maximum level of effectiveness for remote engineering help and troubleshooting for IT networks of any size. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's remote service group to interface to your system without violating network security.

Progent's sophisticated service database system includes thorough records of the support that Progent's clients have received. Progent's team engineers have access to the specifics of services rendered to every customer by any Progent consultant. This history of trouble tickets and repairs is structured as a quickly accessible proprietary database that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft open up other massive technical support databases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting experts can determine the best resolutions promptly.

Remote support services offered by Progent to clients in St. Louis and anywhere in the state of Missouri include:

Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables customers to execute critical projects economically and on time. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the budget to support an in-house Help Desk but who require fast access to an efficient Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless supplement to your existing Help Desk team. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve complex computer system issues, or be ready in overflow situations when your ordinary resources are too busy.

    Progent's Help Desk staff of experienced network consultants offers your clients in St. Louis or anywhere in the state of Missouri rapid access to a large technical support resource with extensive experience offering phone consulting and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a solid enabler of business productivity, and Progent's aim is to fix instead of merely track IT issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group provides remote professional consulting expertise and training in specific business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft applications including Microsoft CRM, Project, MS Office Word, and MS Excel. To find out additional information about Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Network and Server Monitoring Support
    Progent can provide businesses in St. Louis, or anywhere in the state of Missouri, remote network monitoring support centered around System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so your network support is proactive rather than reactive. By spotting potential trouble spots before they grow into full-scale emergencies, proactive monitoring can head off disruptive and expensive service crises. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows networks, or networks that incorporate a variety of OS platforms.
How Your St. Louis Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft, Mac OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in St. Louis or throughout the state of Missouri, Progent's phone-based computer support specialists are ready to provide professional and affordable IT help whenever your company requires it. Long experience offering online tech support has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-premises support visits.

Even if your St. Louis office relies on a regular freelance consultant or maintains a full time IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to fix sudden system crises or especially challenging integration projects.

Features of Progent's Online Network Support for St. Louis
Progent's phone help, Internet-based troubleshooting, network security expertise, and network management services offer offices in St. Louis or throughout the state of Missouri the greatest leverage for your support investment. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk Call Center support and network administration, Progent's professionals can provide your office enterprise-level network support while permitting you to eliminate the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, range of IT expertise, fine tuned remote support software, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Entire Family of Server Platforms
    Progent offers world-class expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 R2 upgrades, Windows Server 2003 upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be tempted to allow simple problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation sent by every consultant to each customer. The practice of documenting and organizing service records results in more effective support and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, system monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.

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