Overview of Progent's Consulting Expertise for RIM BlackBerry Solutions
BlackBerry Consulting and Integration HelpMobile connectivity to messages, contacts, schedules, and web applications is a vital feature of IT networks for companies of all types. BlackBerry smartphones are among the most powerful solutions for achieving mobile connectivity. However the infrastructure required to accommodate BlackBerry handhelds has grown steadily more sophisticated as the insistence on high availability and and air-tight security has increased. Progent's RIM certified engineers specialize in delivering small companies enterprise-class IT expertise and technical services that are economical and efficient.

Being a Microsoft Gold certified Partner with years of background working with Exchange Server, Progent can provide broad assistance in incorporating BlackBerry and Microsoft technology by delivering services such as Microsoft Exchange 2010 consulting and by delivering related services like Microsoft Lync Server integration and MS Office Communications Server consulting to help control Instant Messaging and Presence. Progent's MS SQL Server 2016 integration consultants and Microsoft SQL 2014 experts can configure and troubleshoot your SQL database system to operate optimally with BES Server, and Progent's Microsoft Data Protection Manager specialists can assist you to design archiving and restore processes to guard your messaging data and reduce productivity disruption in the event of a breakdown of your messaging solution.

Progent also maintains a large team of Cisco qualified CCIE network engineers who are available remotely to provide expert support for designing and troubleshooting your network so it supports your BlackBerry solution with a high degree of fault tolerance, expandability, protection, and manageability. CCIEs are recognized network professionals who are awarded this top-level classification only through thorough testing by Cisco. CCIEs can handle the most intractable issues associated with network design, configuration, repair, and maintenance.

Consulting and Technical Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines administration and support of RIM BlackBerry smartphones, offering a single solution for handling key jobs like device installation, updates, and deactivation and also providing a solid foundation for security and fault tolerance. BlackBerry BES Server supports transparent integration between Microsoft Exchange Server, Novell GroupWise, or Lotus email servers and BlackBerry smartphones and allows wireless synchronization.

RIM BlackBerry BES Server Troubleshooting Help

BlackBerry Enterprise Server includes a wealth of security options beginning with advanced encryption of information transmitted between a BlackBerry wireless handset and BES Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also permits great flexibility in selecting levels of protection to match the special needs of your environment. Progent's BlackBerry certified engineers can help your company to select powerful security functions and enable them remotely. Samples of these wirelessly selectable security features include:

  • Lock down a smartphone
  • Wipe information from a lost BlackBerry device
  • Lock out Bluetooth functionality
  • Activate internal defenses against malware

BlackBerry Enterprise Server also provides versatility in determining ways to keep mobile users from loading or executing unsafe or unauthorized programs. Progent can help you to select protective techniques like:

  • List exactly which applications are allowed on the device
  • Prevent third-party programs from using non-volatile storage on the device
  • Determine which functions external programs can access on the BlackBerry device
  • Restrict the kinds of access external applications running on the BlackBerry smartphone can initialize
  • Prevent all external software from being loaded or run on the BlackBerry device

Progent's Remote BlackBerry-Certified Support is Quick and Affordable
For businesses in St. Paul, Minnesota who need fast and economical help from a certified RIM BlackBerry support expert, Progent provides effective online assistance from a veteran network support team who have provided IT solutions to companies in each state in the country. (See Progent's customer testimonials.)

Online consulting services eliminates travel costs and lets engineers solve problems rapidly, allowing you to minimize wasted productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in all BlackBerry technologies and can provide professional support in areas such as troubleshooting synchronization issues, configuring BlackBerry BES Server, and designing a protected, high-availability system architecture for RIM BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to carry out basic support functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, changing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified service professionals can in addition assist you to resolve a broad array of issues associated with synchronization, device recognition, messaging reconciliation, web browsing, wireless connectivity, Instant Messaging, desktop software configuration, and Desktop Redirector.

As a leader in providing nationwide remote support for small office networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless technical support costs at a minimum and, by solving issues quickly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures including resolving enterprise activation issues, adding and removing BlackBerry smartphone clients, setting activation passwords, implementing over-the-air program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry consultants can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES environment and assist your company to define and implement sensible security options.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Microsoft Exchange.

Call or Email Progent for Help from a RIM BlackBerry-Certified Consultant
To get in touch with Progent about engineering support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or visit Contact Progent.

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