Introduction to Progent's Consulting Expertise for BlackBerry Solutions
RIM BlackBerry Consulting and Integration HelpMobile access to messages, address books, calendars, and web applications has become a vital capability of information systems for companies of all types. BlackBerry handhelds are some of the most popular solutions for maintaining location-independent communications. But the network architecture required to support BlackBerry handhelds has become significantly more complex as the demand for high availability and rock-solid security has increased. Progent's BlackBerry qualified consultants focus in delivering small businesses enterprise-class network support and technical services that are affordable and effective.

Being a Microsoft Gold Partner with more than a decade of background consulting on Exchange, Progent's consultants can give you access to in-depth assistance in incorporating BlackBerry and Microsoft products by delivering services such as Exchange 2010 Server support as well as by providing related services like Lync Server deployment and MS Office Communications Server support to manage IM and Presence. Progent's MS SQL Server 2016 consultants and MS SQL Server 2014 experts can configure and repair your SQL system to operate optimally with BlackBerry BES Server, and Progent's Microsoft Data Protection Manager specialists can assist your company to develop backup and restore procedures to guard your messaging data and minimize productivity loss in case of a crash of your messaging solution.

Progent also retains a large team of Cisco qualified CCIE network consultants who are available remotely to provide advanced support for designing and repairing your network so it supports your BlackBerry solution with a high degree of fault tolerance, scalability, security, and maintainability. Cisco Certified Internetwork Experts are recognized networking professionals who earn this prestigious certification only as a result of intense examination by Cisco. CCIEs can handle the most complex problems associated with network planning, configuration, repair, and maintenance.

Technical Support Services for BlackBerry BES Server
RIM's high-end solution for administering large groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated software enables Exchange, IBM Lotus Domino, or Groupwise clients to send and receive messages that stay encrypted in wireless transit to ensure optimum data protection. BES Server also simplifies a broad variety of vital management jobs that span from smartphone setup and updates to mobile security and fault tolerance.

BlackBerry BES Server Configuration Assistance

Progent's BlackBerry-certified engineers can assist you to utilize BlackBerry Enterprise Server to perform routine tasks such as:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Update BlackBerry device software remotely
  • Control user and group configurations with BES Server's extensive selection of IT policies

Progent's BlackBerry-certified engineers can also help you to use BlackBerry Enterprise Server to implement important tasks not available with the entry-level BES Server Express. These tasks include:

  • Install and manage BlackBerry's high-availability architecture based on virtual servers
  • Install BlackBerry smartphones remotely
  • Establish specialized management roles
  • Monitor and report on the health of your system

Progent's Online BlackBerry-Certified Support is Fast and Affordable
For companies in St. Paul, Minnesota who need quick and affordable access to an authorized RIM BlackBerry consultant, Progent delivers efficient remote help from a veteran network support team who have delivered IT solutions to organizations in each state in the U.S. (Refer to Progent's client testimonials.)

Remote support eliminates travel expense and allows consultants to fix problems quickly, so you minimize wasted productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry solutions and can provide expert support in fields such as troubleshooting synchronization issues, configuring BlackBerry Enterprise Server (BES), and creating a secure, high-availability network architecture for BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help your company to perform common technical operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's certified experts can also help your company to troubleshoot a wide array of issues concerning synchronization, handset recognition, email reconciliation, web access, wireless connectivity, Instant Messaging, workstation application installation, and Desktop Redirector.

As a leader in providing nationwide remote support for small business networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile technical support costs at a minimum and, by dealing with issues promptly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, troubleshoot, and document a mobile wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology requirements analysis, solution architecture, installation strategy and implementation, performance tuning, configuration of a fault-tolerant environment, data backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to design a wireless system that fits within your IT budget and supports your business strategy. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to accommodate a BlackBerry BES Server, help you to decide which administration approach and hardware products meet your requirements, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed choices about options for software versions, processors and storage, network design, and application set up.

To optimize network security, Progent's BlackBerry-certified expert can assist you to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security engineers to perform network-wide security assessment and compliance testing and recommend enhancements to support your BlackBerry environment.

Contact Progent for Assistance from a BlackBerry-Certified Expert
If you wish to get in touch with Progent about professional support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.
















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