Consulting Support Services for RIM BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless smartphones from Research in Motion are one of the most successful solutions for maintaining location-independent connectivity to email, scheduling, web-based applications, and other critical business information. As the complexity of small business IT technology has increased, and as the need for enterprise-class protection, reliability, and recoverability has become the norm for businesses of all sizes, effective deployment and maintenance of RIM BlackBerry technology has become increasingly difficult. To handle areas like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and shared databases, small businesses often resort to outside support firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based solutions economically and efficiently, dispensing with the necessity for an internal BlackBerry technology specialist and lowering the cost and hassle of supporting wireless work groups. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of experience, coupled with Progent's proven online support model, gives small companies a budget-friendly alternative for integrating RIM BlackBerry technology seamlessly into their business information system.

Progent's engineers can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft technology, configure easy-to-use management tools to help you monitor and control BlackBerry smartphones across your company, define security policies that are right for your company, develop custom wireless applications, and make sure that your network infrastructure is properly configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your regular backup procedures so that it can be recovered rapidly and thoroughly.

Consulting and Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and support of BlackBerry wireless handsets, providing a centralized solution for controlling key tasks such as device deployment, updates, and retirement while also providing a solid foundation for security and fault tolerance. BlackBerry BES Server delivers seamless communication between Microsoft Exchange, Novell GroupWise, or Domino email servers and BlackBerry smartphones and supports remote synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Help

BlackBerry Enterprise Server offers a wealth of data protection capabilities beginning with automatic encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits excellent versatility in adjusting degrees of security to match the specific needs of your mobile environment. Progent's BlackBerry certified consultants can assist you to select powerful security features and activate them wirelessly. Examples of these wirelessly configurable security features are:

  • Lock down a device
  • Wipe information from a missing or stolen device
  • Lock out Bluetooth
  • Activate internal protection against malware

BlackBerry BES Server also offers versatility in selecting mechanisms to keep users from loading or executing unsecure or unauthorized software. Progent can help you to select blocking processes such as:

  • List exactly which applications are permitted on the device
  • Block third-party programs from using non-volatile memory on the BlackBerry device
  • Determine what resources third-party programs can access on the smartphone
  • Restrict the types of access external software running on the smartphone can establish
  • Block all third-party programs from being installed or run on the BlackBerry smartphone

Professional RIM BlackBerry Consulting and Technical Support Services Offered Online from Progent
Progent's certified BlackBerry support specialists are available remotely to provide prompt technical help to companies in the St. Paul area or throughout the state of Minnesota. Progent's experienced online technical support experts have helped businesses resolve computer problems and reduce IT service costs in each state in the country and established a large following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide online help for a wide array of technologies related to RIM BlackBerry products including wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening wireless security. Major RIM BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help your company to carry out common support operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters and auto-signature, modifying user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned experts can in addition help you to troubleshoot a wide range of issues associated with synchronization, handset recognition, email reconciliation, web access, wireless connectivity, Instant Messaging, PC software configuration, and Desktop Redirector.

As a leader in providing countrywide online technical assistance for small office IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless technical support expenses at a minimum and, by handling problems promptly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can help you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important procedures such as resolving enterprise activation issues, adding and deleting BlackBerry smartphone clients, activating passwords, implementing over-the-air program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry consultants can also help you to operate management software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and utilizing WiFi for activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and help your company to define and install appropriate security options.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email environment powered by Exchange Server. Progent's BlackBerry-certified consultant offers expertise in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to add and delete BlackBerry smartphone users on Exchange Server and Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and Instant Messaging, install access control lists, control Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Specialist
To contact Progent about consulting expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or go to Contact Progent.

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