Minneapolis/St Paul, MN Metro Area Contact Information:

City Street Address Contact Information
Minneapolis, MN 100 South Fifth Street
Suite 1900
Minneapolis, Minnesota, 55402
Sales Phone: 612-444-2140

Link: Minneapolis Network Support Services
Saint Paul, MN 445 Minnesota Street
Suite 1500
St. Paul, Minnesota, 55101
Sales Phone: 651-333-4229

Link: Saint Paul Network Support Services

Immediate Online Technical Support for St. Paul IT Networks
Urgent Phone Technical Support for St. Paul NetworksFor organizations in St. Paul or anywhere in the state of Minnesota, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's online support engineers offer excellent leverage because they have the practical experience and have access to the advanced technology required to resolve the majority of network issues quickly. Efficient support reduces immediate costs since service calls use up fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in indirect expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online technical support know-how is particularly helpful in environments that depend on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to many online support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid situations where fast solutions somehow end up as large invoices. Progent's penchant for disposing of technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized technologies and proven methodologies that allow the highest degree of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to link to your system remotely without breaching network security.

Progent's advanced service database application keeps detailed histories describing the support that Progent's customers have received. Progent's staff service personnel have access to the records of assistance delivered to every Progent client by any consultant. This database of issues and solutions is structured as a conveniently accessible support database that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's extensive list of accreditations and close associations with key vendors such as Cisco and Microsoft make available additional vast technical databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to come up with the best resolutions promptly.

Remote support provided by Progent to companies in St. Paul and anywhere in the state of Minnesota include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. The ProSight series of network management outsourcing services covers all critical facets of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly from a ransomware incident. Progent will consult with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who don't have the budget to support an internal Help Desk Call Center but who need quick communication with a reliable Call Center with proficient telephone assistance plus the ability to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless reinforcement of your existing Helpdesk staff. Progent's Virtual Help Desk can act as a an escalation alternative to resolve the toughest technical problems, or be available in hectic situations when your regular resources are swamped.

    Progent's Call Center team of seasoned information technology experts offers your customers in St. Paul or anywhere in the state of Minnesota rapid assistance from a reliable network service resource with substantial experience delivering telephone-based help and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center perception as a crucial contributor to business productivity, and Progent's goal is to solve rather than just report IT problems.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply online and in-depth engineering expertise and education in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in St. Paul, or anywhere in the state of Minnesota, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your business so your network support is proactive rather than reactive. By spotting emerging problems before they expand into crashes, automated monitoring can ward off disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that support a combination of platforms.
How Your St. Paul Business Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in St. Paul or anywhere in the state of Minnesota, Progent's online network support specialists are ready to provide effective and affordable IT support the moment your organization requires it. More than 15 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix computer problems quickly while avoiding the cost and lost time associated with on-site support calls.

Even if your St. Paul business relies on a local freelance support technician or maintains an in-house IT staff that know how to deal with common computer problems, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to resolve unexpected network crises or particularly tough integration projects.

Benefits of Progent's Network Help for Offices in St. Paul
Progent's remote support services allow your St. Paul business to realize the advantages of timely, enterprise-level network support without the cost of managing a full-time IT staff. Your information system will acquire greater business worth by being more available, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your local support resources
    With most companies in St. Paul and throughout Minnesota, local network support providers, whether consisting of outside consultants or an in-house maintenance staff, can solve the majority of technical issues. However, IT crises might strike when local resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your onsite service personnel. In these cases, Progent's online support experts give you a convenient, fast, and affordable way to supplement your regular resources and to transfer useful information to improve your capability to deal with future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller offices often depend on individual freelance service providers. Although independent service people have smaller internal costs than big consulting companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of backup personnel may force your business to wait for assistance during an emergency. As your network grows, system unavailability and trouble with vital applications become more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of reserve support expertise to insure your IT system remains up and running.

  • Build a Solid Foundation for Smooth Expansion
    Companies typically begin with an IT system implemented on a shoestring budget. Without a proper infrastructure, slap-dash fixes can get piled onto a weak foundation. When a company grows, reliability and expandability problems can impede the success of the business. Such badly designed environments require careful assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a system architecture that can deliver the solid foundation to meet critical business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller offices require guidance and technical training to navigate through an ever more complicated array of technology alternatives capable of promoting business growth and enhancing efficiency. They do not need a network engineer who is attempting to earn a commission on a certain vendor's products. IT support and product selling can lead to a situation where the proposed solution is designed around a predetermined product rather than the genuine needs of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align IT expertise with the real interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical expertise, fine tuned remote support tools, and understanding of corporate IT enable offices to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Full Family of Servers
    Progent offers world-class support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 integration, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 migration, SQL Server 2014 support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for support services provided during regular working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be forced to allow minor problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to each customer. The discipline of detailing and organizing support activity results in more efficient service and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can save your information network from stressful and costly availability losses.
How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.















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