Remote Computer Consulting for St. Paul Small Business Computer Networks
For small offices and startups in St. Paul or anywhere in the state of Minnesota, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective system help the instant your business has to have it. More than 10 years of delivering remote repair services has led to Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to fix computer problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your St. Paul small business works with a local independent consultant or employs an in-house organization that can deal with the majority of network issues, Progent’s Microsoft certified consultants offer an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to handle unexpected network emergencies or particularly complicated integration projects.
Details of Progent's Remote Computer Services for St. Paul
Progent's phone support, remote repair, system security expertise, and system administration services give small offices in St. Paul or anywhere in the state of Minnesota the greatest leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk Call Center services and system management, Progent's professionals can deliver your small business world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help program include:
Fast Telephone Access to Microsoft Qualified Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to small offices in St. Paul and is also ideal for customers in more remote areas of Minnesota that lack technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has access to a broad array of Microsoft support utilities, technical information, and on-going training.
By the Minute Billing to Reduce Expenses
Progent offers online support on a per-minute billing plan, so you are charged only for the support you receive. Progent has no minimum fee for phone support and imposes no ongoing retainer. This protects you from facing big invoices for simple repairs.
Availability of Cisco Network Infrastructure Professionals
As a Certified Partner for Cisco, Progent offers the services of authorized professionals with experience in planning, deploying, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for fixed and mobile networking.
Application Experts Consulting
Progent's basic support offerings include system integration, MS Exchange Server expertise, corporate security design, and Help Desk outsourcing support. Progent's Application Experts Team offers world-class consulting support in specific application areas. Support offered by the Application Experts Team covers:
By providing a full service centralized resource for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that address the specific needs of your business.
Advanced Online Access Tools
Protected online connectivity permits Progent's support professionals to see exactly what your users see. This makes it easier to produce quick fixes to issues that might otherwise demand a costly personal service call. Sophisticated online connectivity tools and expert engineers combine to allow Progent to repair most network issues quickly and economically. Progent is a pioneer in offsite support and automated network analysis.
Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
24-hour Service for High Network Availability
For small organizations with vital applications, Progent offers 24x7 online support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high system uptime.
Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-constrained small businesses whose workers need instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.
Advantages of Progent's IT Support for Small Companies in St. Paul
Progent's online network troubleshooting services enable your City# small business to experience the benefits of immediate, expert IT support without the expense of maintaining an in-house IT organization. Your network will derive added business value by being increasingly available, productive, and secure. Benefits to your company include:
Seamless remote expansion of your local support resources
For most small offices in St. Paul or anywhere in Minnesota, local network service resources, whether made up of outside consultants or a full-time IT staff, can resolve typical network issues. On the other hand, major troubles sometimes occur when local resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local support personnel. In these instances, Progent's on-call service experts give you a convenient, quick, and affordable way to supplement your local resources and to pass on useful knowledge to increase your capability to deal with future problems in-house.
Reduced Reliance on Freelance Consultants
For network maintenance, small offices often rely on independent freelance consultants. While freelance service people carry less internal costs than larger service organizations and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of reserve personnel may require your company to go without help during an IT crisis. As your small business grows, system unavailability and problems with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve service experts to make sure your IT system remains available.
Create a Scalable Basis for Smooth Growth
New organizations often begin with an IT architecture created on a modest budget. Lacking a proper infrastructure, slap-dash repairs often get piled onto an unstable foundation. When a company grows, stability and expandability issues can hinder the success of the organization. Such poorly built environments require careful assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a system architecture that can offer the solid foundation to handle critical business demands and simplify downstream growth.
Interact with Solution Providers Rather Than Product Sellers
Small companies need advice and technical education to negotiate an increasingly complicated maze of product options capable of accelerating business success and improving productivity. These companies do not need a computer engineer who is trying to resell a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed
solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match IT expertise with the best interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, range of IT experience, fine tuned support software, and familiarity with corporate IT enable small companies to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Proven Methodology
Progent’s staff of Microsoft and Cisco certified experts average more than ten years of real-world professional background, at the front lines of IT support, performing a broad range of IT projects for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to repair real-world network problems efficiently.
Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits per minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be tempted to permit simple problems to fester.
Complete Records of IT Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each staff member to each customer. The practice of detailing and archiving support records allows more efficient support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces little competition. Companies who utilize familiar freelance consultants or who employ in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide 24x7 network monitoring services powered by Microsoft Operations Manager. This package allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT support, visit Immediate Urgent Support.
Progent's company culture will allow you to become a better consultant by enhancing your technical knowledge and increasing the satisfaction of your clients. Progent makes good on this commitment by recruiting the top consulting talent for you to work with, offering an advanced system infrastructure, running proprietary application tools to deliver the maximum level of service, and by streamlining proven operational structures for finding and retaining clients.
Microsoft Windows Server 2008 represents an important step forward in making IT networks more secure and available, simpler to virtualize and manage, faster, and able to provide a better platform for web hosting and development. Progent can help your company benefit fully from the enhancements built into Microsoft Windows Server 2008 by providing consulting, support, training, staffing, network monitoring, and security services.
Progent provides national online phone support and troubleshooting services for companies that operate Solaris environments or whose IT systems feature a combination of Sun Solaris and Microsoft products. Online technical support provides maximum leverage for your IT budget by preserving user efficiency and limiting the hours billed for network repair services. Sophisticated remote access technology and experienced service specialists and consultants allow Progent to handle most network problems without wasting time and expense by traveling to your site. In the vast majority of cases your network issues can be remediated over the phone or through a mix of phone support and remote connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISM qualified security specialists to assist you with the most challenging system problems.
Progent's certified Microsoft Windows 2000 consulting staff can help you enhance the capability of your current Windows 2K Servers and can simplify network management, offer tech support and repair, and strengthen security. Progent can also help you design, rationalize, and implement a strategy to migrate from Microsoft Windows Server 2000 to Microsoft Windows 2003 Server. Progent is experienced in setting up test programs to reduce the technical risk associated with moving to Windows Server 2003 by identifying potential hardware and application compatibility issues.
Progent’s Microsoft-certified consultants offer small and midsize businesses IT consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, groups and information. SharePoint Portal Server provides a central spot for your employees or clients to access, manage, distribute and interact with relevant data, documents, and software and to interact with one another. It enables quicker and better decisions, more efficient sharing across groups and more economical business practices. The primary objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of knowledge accessible inside and without an organization. Windows SharePoint Services connect workers, clients, workgroups and projects with the data they’ve created in a way that makes data easy to locate, retrieve and re-use.
When performing IT tasks for enterprise clients, Progent follows a structured approach driven by specified milestones so as to meet financial, scheduling and technical goals while minimizing productivity disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards derived from the best practices described by the Microsoft MSF methodology which specifies requirements definition, design recommendations, pilots, design adjustments, and expert implementation. All facets are documented to make available a comprehensive summary of IT services performed and to help in downstream network support.
Progent can provide small companies with an information management expert who can act as a part-time Chief Information Officer. This part-time CIO can offer long-term direction to help you integrate appropriate IT products to enhance business processes so they match more closely with your corporate objectives. Your business can create and implement a well thought out IT strategy without absorbing the cost of a full-time Chief Technology Officer.
The technical demands of the Microsoft .NET products bundled with Microsoft Small Business Server 2003 calls for a computer support expert with hands-on experience planning and integrating cohesive, end-to-end business network environments. Progent's Microsoft SBS Server consultants have an average of more than a decade of background supporting computer networks powered by Microsoft products. This experience ensures you results in deploying, managing, and troubleshooting IT solutions that incorporate the Microsoft Small Business Server 2003 suite of servers and applications.
Progent can help you plan an efficient WiFi architecture, recommend sensible components, and integrate wireless access points, 802.11 network adapters, wireless bridges, radio antennas and other wireless appliances. Progent can also show you how to build a complete 802.11 wireless system security plan that is well aligned with the security plan for your entire corporate network.
Progent's certified Internet Security and Acceleration Server consultants have broad experience creating corporate security designs for IT networks with multiple sites, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small company plan and deploy a configuration of ISA Server 2004 that supports your IT security needs without restricting your productivity.
For custom program development, Progent can supply programming experts to produce line-of-business applications in areas such as eCommerce, web development, Microsoft Business Solutions products including Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent’s experts can use Internet Information Services to build company-specific eCommerce applications based on Microsoft ASP.NET. In addition, Progent offers expertise in a broad range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
The experience of Progent's certified Windows Server consulting team, with an average of over 11 years of support in Microsoft technology, assures you success in selecting the version and configuration of Windows 2003 Server that matches best with your business goals. Progent can also help you with designing, deploying, managing and supporting powerful information technology applications based on Windows Server, and can streamline your migration from Windows 2000 Server or Windows NT.
Cisco's latest network devices and tools support a new generation of data center design that permits ongoing improvements in processor, storage, network framework, and application solutions in a manageable and cost-effective manner. Progent can assist you to select and deploy Cisco's network technology to build a firm foundation for your data center and improve your data center functionality in vital areas such as processor and disk utilization, comprehensive protection, processor consolidation, regulatory issues, and disaster recovery.
Progent can help you to design and execute a smooth transition from a Sun Solaris-powered IT environment to a network powered by Windows and suited for running Microsoft's popular office productivity suites, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco consultants and application specialists can show you how to guard your data and reduce productivity disruption by developing an efficient transition plan that preserves your existing investments in Sun Solaris application and technology. UNIX-to-Windows transition consulting services available from Progent include analysis of current environment, migration planning and validation, Microsoft Exchange migration expertise, data and application software porting, and server and mass storage migration and economization.
