Urgent Remote Technical Support for St. Paul UNIX, Linux, or Solaris SystemsFor small companies in St. Paul or anywhere in the state of Minnesota, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided online support to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.

Progent's online technical support services offer excellent leverage because they are equipped with the real-world background and the advanced tools to resolve most network problems rapidly. Efficient support reduces direct costs since solutions take up a smaller number of billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with indirect costs by reducing or eliminating network downtime and related costs due to business discontinuity, upset clients, unproductive employees, and distracted management.

Progent's pricing policy for remote help is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the services that you receive. Unlike typical remote service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple policy for pricing do away with situations where quick fixes manage to end up as substantial bills. Progent's skill at disposing of technical issues quickly translates into your business spending less cash.

Progent's Remote Service Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested processes which promote the highest level of efficiency for online help and repair for small and midsize business information networks. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to connect to your company's computer system without breaching corporate security.

Progent's highly evolved technical support reporting system includes comprehensive histories of all service that Progent's clients have received. Progent's authorized engineers have access to the records of assistance provided to every Progent customer by every engineer. This database of problems and solutions is stored as a readily exploitable internal database that allows Progent's online technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and close partnerships with key industry leaders including Cisco and Microsoft permit access to other vast technical databases and permit fast response from manufacturers' internal support staff with the result that Progent's online service specialists can arrive at optimal resolutions promptly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Help from Progent
To get started with Progent's remote support in St. Paul or anywhere in Minnesota or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, visit Immediate Urgent Support.

Online Support Services Offered Progent
Progent's online technical support engineers offer certified skills in a comprehensive array of disciplines. This wide range of IT skills permits Progent's consultants to handle practically any problem likely to take place in a small or midsize business network. Certifications earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.

To support clients with mixed-operating system environments, Progent also offers access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP experts, and Information System Security Architecture Professional engineers.

Online technical support services provided by Progent to customers in St. Paul and throughout the state of Minnesota include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X remote support services cover a wide spectrum of information technology such as system infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified management, and migration from legacy applications to the latest Windows or Linux-powered environments. Progent's team-oriented approach to solving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.

    Progent's UNIX/Linux support engineers can offer emergency online help for troubleshooting problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:

    Important Linux variants for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco CCIE Engineers for St. Paul, MinnesotaThe Cisco CCIE credential is the premier recognition for networking professionals, and indicates a consultant's technical knowledge at the master level. Cisco qualified CCIEs can resolve even the most intractable challenges surrounding network infrastructure planning, deployment, management, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness since their depth of experience allows them to solve even the most difficult problems quickly. In typical instances, less experienced engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Few consulting organizations make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get urgent assistance for serious network infrastructure problems that are lowering worker productivity but are not within the scope of your ordinary IT service resources. Progent's CCIE consultants can interface to your computer system via the latest on-line troubleshooting technology in order to perform fast, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling selection of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst switches, as well as VPN products.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Support for St. Paul, MinnesotaProgent's Microsoft-certified remote support engineers can deliver network repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the expertise of support professionals who can help your company with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 management, SharePoint 2013 design, Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad array of online desktop consulting and support services including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Qualified System Security Professionals
    CISSP Qualified System Security Specialists for St. Paul, MinnesotaProgent's qualified CISM and CISSP security engineers offer a range of system protection services to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to clean up rapidly following a serious breach. Security consulting services available from Progent include: thorough network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; setting up firewalls; designing safe architectures for remote and mobile access; protecting your messaging infrastructure against spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support services to help businesses of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize physical IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects that small companies frequently need. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows customers to execute critical projects economically and on schedule. Progent's special online consulting services include:
  • Call Center Support
    Progent's Call Center service options for small companies with environments based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are designed for smaller companies who don't have the money or time to support an in-house Help Desk Call Center but who require quick communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a transparent reinforcement of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle the toughest network problems, or be ready in hectic situations when your regular resources are swamped.

    Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk or improving your established organization, selecting or modifying Call Center application software to address the unique requirements of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk team during high-demand events like software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center staff of seasoned network consultants gives your computer users in St. Paul or anywhere in the state of Minnesota rapid contact with a dependable support resource with substantial background providing telephone-based consulting and online troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a major driver of company performance, and Progent's aim is to resolve rather than simply annotate IT issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Group can supply remote and in-depth engineering expertise and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft business applications such as CRM, Project, Microsoft Office Word, and Microsoft Excel. To learn more information about Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can nurture the imaginative facets of Macintosh systems by delivering remote consulting services and education in graphics, sound, and video. Progent's support professionals can provide help in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio/video or putting together an audio/video production facility.

    Remote Network and Server Monitoring Services
    Progent can provide companies in St. Paul, or anywhere in the state of Minnesota, online network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your IT maintenance is proactive and automated. By uncovering potential issues before they expand into full-scale emergencies, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows systems, or systems that support a variety of platforms.

How Your St. Paul Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.

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