Minneapolis/St Paul, MN Metro Area Contact Information:

City Street Address Contact Information
Minneapolis, MN 100 South Fifth Street
Suite 1900
Minneapolis, Minnesota, 55402
Sales Phone: 612-444-2140

Link: Minneapolis Network Support Services
Saint Paul, MN 445 Minnesota Street
Suite 1500
St. Paul, Minnesota, 55101
Sales Phone: 651-333-4229

Link: Saint Paul Network Support Services

Fast Online Support for St. Paul UNIX, Linux, or Solaris SystemsFor small and midsize companies in St. Paul or anywhere in Minnesota, Progent provides support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security architecture and business continuity preparedness.

Progent's remote support services represent excellent leverage because they have the real-world background and the sophisticated tools to solve most information system issues rapidly. This lowers immediate costs because solutions accumulate a smaller number of chargeable minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization saves even more in incidental costs by minimizing or avoiding system outages and related costs due to business disruption, upset clients, idle employees, and distracted executives.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you pay just for the support that you receive. In contrast to typical online service firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid situations where fast solutions somehow turn into large invoices. Progent's skill at handling technical issues efficiently results in your company conserving cash.

Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned an array of customized technologies and field-proven processes which ensure the highest degree of effectiveness for online engineering help and troubleshooting for small and midsize company information systems. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to interface to your system remotely without compromising system security.

Progent's highly evolved service reporting system keeps thorough histories for the service that Progent's customers have received. Progent's team engineers have access to the records of support delivered to each customer by every engineer. This history of anomalies and repairs is structured as a readily searchable proprietary database that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft make available additional massive support knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's online consulting experts can determine the best resolutions quickly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in St. Paul or anywhere in Minnesota or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.

Online Support Services Available from Progent
Progent's online technical service engineers offer certified skills in a comprehensive set of technologies. This broad scope of IT skills permits Progent's engineers to address virtually any emergency likely to take place in a small company information system. Credentials earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To help clients with multi-OS networks, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical services provided by Progent to small businesses in St. Paul and anywhere in the state of Minnesota include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of computer technology including network infrastructure, messaging systems, system and process security, UNIX and Windows integration, VMware technologies for server consolidation and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer urgent online assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:

    Important Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco Engineers for St. Paul, MinnesotaThe Cisco CCIE credential is the premier accreditation for networking consultants, and indicates a person's technical skills at the master level. Cisco qualified CCIEs know how to deal with even the most complex issues associated with network infrastructure planning, integration, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying software patches. CCIEs are an exceptional cost-effectiveness since their deep experience permits them to solve even the most complex problems rapidly. In many instances, less qualified service providers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes. Few support providers make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can receive urgent support for serious network problems that are hurting business efficiency but are beyond the experience of your regular network service group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your computer system via advanced remote support technology to provide fast, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Authorized Microsoft Windows Expertise
    Windows Support for St. Paul, MinnesotaProgent's Microsoft-certified remote support engineers offer network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist you with a broad range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server 2013 application development, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad array of remote PC desktop services including Windows 7 migration, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified Network Security Consultants
    CISSP Qualified System Security Experts for St. Paul, MinnesotaProgent's accredited CISSP and ISSAP network security consultants can provide a range of system protection services that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to recover rapidly after a serious penetration. Security consulting services available from Progent include: in depth network security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious assaults; integrating firewalls; establishing safe architectures for off-site and mobile access; guarding your email system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special projects that small companies often request. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology allows customers to complete major projects economically and on time. Progent's special online consulting services include:
  • Help Desk Call Center Support
    Progent's Call Center service options for small companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing services are intended for smaller organizations who lack the resources to assemble and manage an in-house Help Desk but who need fast response from an effective Call Center with professional telephone assistance as well as the available expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless addition to your established Help Desk organization. Progent's Virtual Help Desk can serve as an escalation alternative to resolve complex network problems, or be available in overflow circumstances when your regular resources are too busy.

    Progent's Call Center consulting services can guide you in establishing an efficient new Help Desk or improving your established organization, evaluating or customizing Help Desk application software to meet the unique requirements of your corporation, or adding temporary online staff to supplement your internal Help Desk Call Center resources during unusually busy situations like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced information technology experts provides your customers in St. Paul or anywhere in the state of Minnesota fast contact with a large support group with years of background providing phone support and remote troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a key contributor to company success, and Progent's intent is to solve rather than just track network problems.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based professional engineering support and training in key business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft applications including CRM, MS Project, Word, and MS Office Excel. To find out more information concerning Progent's expertise, customization, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac professionals can support the imaginative aspect of Macintosh environments by delivering phone-based consulting services and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio or video or establishing an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent offers companies in St. Paul, or anywhere in the state of Minnesota, remote network monitoring support based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your computer maintenance is proactive and automated. By exposing looming trouble spots before they cause full-scale emergencies, automated monitoring can ward off disruptive and expensive network crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that support multiple OS platforms.

How Your St. Paul Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.

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