UNIX, Linux, Solaris, and Apple Mac OS X Online Consulting for
St. Paul Small Office Networks
For small businesses in St. Paul or anywhere in Minnesota, Progent provides 24x7 remote support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. Progent also can furnish the expertise of Cisco Systems CCIE-certified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security consultants to handle high-level security design and troubleshooting issues.
Progent's online support engineers offer exceptional leverage due to the fact that they are equipped with the real-world background and the advanced tools to resolve most information system issues quickly. This lowers direct costs since solutions accumulate fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves even more in incidental costs by minimizing or avoiding network downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for online support is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you receive. Unlike many remote service organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and simple model for billing prevent scenarios where speedy. minor solutions manage to turn into major tabs. Progent's skill at handling technical issues quickly results in your company conserving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-proven methodologies which promote the maximum level of efficiency for remote help and repair for small and midsize company IT systems. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Secure VPN connectivity allows the engineers of Progent's online support team to connect to your system without violating corporate security.
Progent's proprietary service reporting system maintains comprehensive histories of the service that Progent's customers have been provided. Progent's staff consultants have access to the details of services rendered to every Progent customer by every Progent consultant. This archive of problems and responses is stored as an easily exploitable proprietary knowledge base that enables Progent's remote support experts to share their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft make available additional extensive technical databases as well as to manufacturers' internal engineering staff so Progent's remote service experts are able to determine optimal resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or Mac OS X Network Help from Progent
To get started with Progent's phone services in St. Paul or anywhere in Minnesota or to find out additional information about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If your company has a critical need for IT support, visit Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's online network support professionals have certified skills in an extensive set of products and technologies. This broad range of IT skills permits Progent's consultants to resolve practically any crisis that may crop up in a small company information system. Credentials awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco Systems credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
Remote support Offered by Progent to companies in St. Paul and throughout the state of Minnesota include:
UNIX/Linux, Solaris, and Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online consulting services address a broad range of information technology including system architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving network issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance troubleshooting problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Contact a Cisco CCIE for Complex Network Problem Solving The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and certifies an individual's network technology skills at the master level. CCIEs can deal with even the most intractable issues surrounding network planning, integration, administration, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco System's internal support staff in isolating problems with IOS network management utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs represent an excellent value because their broad expertise permits them to find solutions for the most intractable problems rapidly. In typical cases, less experienced consultants can wrestle for hours or even days with the same problems that a CCIE can fix in minutes.
Few service firms make Cisco CCIEs available to assist small and mid-size companies. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can receive timely support for severe network infrastructure problems that are lowering business efficiency but are beyond the scope of your local network support personnel. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of advanced on-line support technology to perform efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs have consulting for the entire range of Cisco's top-selling selection of infrastructure products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points and bridges, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Certified MS Windows Experts Progent's Microsoft-certified online support experts can deliver network repair and consulting assistance for the complete line of Microsoft server and application products. Progent is a Microsoft Gold Certified Partner consulting company and can provide your organization the expertise of consulting professionals who can show you how to deploy, troubleshoot and manage the extensive family of MS Servers such as Windows 2003 Server, SQL Server, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft Virtual Server 2005, and Operations Manager 2007 and 2005.
CISM and CISSP Certified Network Security Engineers Progent's qualified CISSP and ISSAP network security consultants can provide a range of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or help your business to recuperate quicky after a damaging breach. Security solutions available from Progent cover thorough security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile communication; securing your email infrastructure from viruses, spam, and directory harvest attacks; and establishing 24x7 proactive monitoring.
Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects that small businesses often need. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's special online engineering services include:
Help Desk Services
Progent's Help Desk Call Center service offerings for small organizations with environments based on UNIX/Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are well suited for small organizations who don't have the resources to support an internal Call Center but who require quick access to a dependable Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progent’s Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent extension of your existing Helpdesk team. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for complex computer system issues, or be ready in hectic circumstances when your ordinary service providers are swamped.
Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk or revamping your established organization, identifying or modifying Call Center software to meet the special needs of your corporation, or adding temporary phone support staff to supplement your existing Call Center team to handle demanding situations like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of experienced information technology consultants provides your workers in St. Paul or anywhere in the state of Minnesota instant access to an efficient network service resource with years of experience delivering phone support and online troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a key enabler of company success, and Progent's policy is to solve and not simply report network problems.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Group can supply remote advanced consulting support and training in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, MS Project, Word, and Excel. To learn more concerning Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac professionals can support the creative components of Apple Mac systems by offering remote help support and education in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio or video or setting up an audio/video production studio.
Remote Network Monitoring Support
Progent can provide companies in St. Paul, or anywhere in the state of Minnesota, online computer system monitoring support powered by MS Operations Manage (MOM), customized by Progent to suit your business so your computer maintenance is proactive and automated. By uncovering potential trouble spots before they result in downtime, automated monitoring can avoid stressful and costly network breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X environments, Windows networks, or networks that support a variety of operating systems.
How Your St. Paul Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online support with UNIX/Linux, Sun Solaris, or Apple Mac environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or e-mail information@progent.com.
Progent's Check Point Software consultants can show you how to select and deploy Check Point Firewall and VPN software and appliances powered by Check Point Software's security platform to offer an affordable and efficient security defense for your corporate network. Progent can also show you how to integrate other Check Point products such as ZoneAlarm and Check Point NGX VPN with protection products from other vendors and offer a single source for continuing technical support, maintenance, training, and consulting expertise.
Progent's Microsoft certified consultants can help you define and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that avoids network disruption, simplifies ongoing service demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-location upgrades, Progent has the experience to complete your move rapidly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and consulting offerings include assistance with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions based on Exchange 2007 Server.
Progent’s Cisco VoIP professionals offer experienced planning, integration and support help for Cisco VoIP products. Cisco AVVID platform provides the infrastructure and tools for building a seamless integrated network that can manage voice, video, and data traffic at the same time. AVVID offers this capability while maintaining a high degree of network availability, QoS, and security. Key advantages of IP communications solutions based on Cisco AVVID VoIP architecture include a versatile, open upgrade ability that allows you to select IP Communications products that meet your current needs, while offering a smooth path for accelerating IP adoption, QoS structures that help ensure high voice quality via tight control of delay, loss and jitter, and system management products that provide system administration, operations, troubleshooting, set up, fault monitoring, and element management. Progent’s Cisco-certified network experts can help you design a reliable Voice over IP phone system built around Cisco IP PBX and Cisco IP Telephony products. Progent’s Voice over IP experts can help you select and install Cisco software that makes sense for your small or mid-size organization, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
Progent's Juniper Networks consultants can show you how to configure and support Juniper NetScreen Firewalls and Juniper VPN appliances and NetScreen Security Manager utilities for Netscreen Firewalls. In addition to providing configuration support for
Juniper Firewalls and Juniper VPN technology, Progent's CISSP qualified security consultants and CISM certified consultants can show you how to create a comprehensive security strategy and design protection into your business operations.
Progent's certified Windows 2000 consulting staff can show you how to enhance the capability of your existing Windows 2K Servers and can streamline system management, offer technical support and repair, and strengthen security. Progent can also help you create, rationalize, and implement a strategy to upgrade from Microsoft Windows Server 2000 to Windows 2003 Server. Progent is expert in designing test programs to reduce the technical risk involved with migrating to Windows Server 2003 by identifying potential hardware and software compatibility issues.
Progent's Microsoft-certified consulting team can provide network help and information technology consulting services for Microsoft Operations Manager and for the expanding line of Application Management Packs that bring the benefits of MOM to a wide range of vital services. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to bring small to mid-size information networks ultra-high availability, protection and speed. Progent can help you benefit from Microsoft Operations Manager by performing needs assessment, deployment, setup, special programming, troubleshooting, Help Desk support, security consulting, and administration. With over five years of background with the NetIQ technology upon which Microsoft Operations Manager is based, Progent's network consulting experts can offer small companies enterprise-class expertise with MOM.
Progent's Cisco-qualified network engineers can help you to run Cisco's management utilities along with a selection of powerful third-party products to create a comprehensive network management strategy to keep your environment running reliably, conserve expensive resources, guard your data, revive rapidly from device breakdown or deliberate assaults, and enable you to expand or repurpose valuable resources intelligently and affordably as your company grows.
Progent can provide small companies with an IT management professional who can function as a part-time CIO. This part-time CIO can provide strategic direction to help you deploy sensible IT products to improve business processes so they align better with your business goals. Your business can develop and install a well conceived information technology strategy without incurring the expense of a full-time senior IT executive.
NextWeb provides high-speed fixed wireless connectivity that can be set up in days instead of weeks. NextWeb offers a selection of wireless data transports including NextWeb wireless T1, wireless DS3, and special event wireless Internet access. Progent has an agency relationship with NextWeb and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to show you how to integrate NextWeb wireless data services to build a world-class, cohesive communications solution on a down-to-earth budget.
Speakeasy is a national provider of broadband data Voice over IP services. Speakeasy provides a diverse selection of data services such as Speakeasy DSL, IDSL, T1, and Dedicated Line services. In addition, Speakeasy Business offers VoIP service. Progent has an agency relationship with Speakeasy and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to show you how to integrate Speakeasy carrier services to create a world-class, cohesive communications solution on a small-business budget.
Cisco's security and remote connectivity technology for small to medium sized businesses represent a complete array of easy-to-administer protection products to let you protect your wired and wireless information system. Cisco's Virtual Private Network line includes switches, firewalls, and VPN solutions. Progent's expert consulting staff includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can assist your organization to select Cisco VPN, Cisco RADIUS Security, and other Cisco protection technologies that fit most closely with your business goals.
Progent's Microsoft-certified experts can provide network help and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2003. Progent’s consulting professionals can show you how to plan, deploy, maintain and manage the entire suite of Windows .NET Servers including Microsoft Windows 2000 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, Microsoft Commerce Server, Content Management Server, Small Business Server, Exchange Server, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft SharePoint Services, Microsoft Virtual Server 2005, Project Server, and Operations Manager 2007 and 2005.
Progent's expert support team can show you how to define and implement an efficient in-place Exchange Server 2007 migration plan that avoids network downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-location upgrades, Progent offers the experience to finish your project rapidly and economically. Progent's Exchange Server 2007 support, troubleshooting, and design offerings include assistance with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging implementations based on Exchange Server 2007.
For small businesses in St. Paul or anywhere in Minnesota, Progent provides 24x7 remote support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. Progent also can furnish the expertise of Cisco Systems CCIE-certified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security consultants to handle high-level security design and troubleshooting issues.
The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and certifies an individual's network technology skills at the master level. CCIEs can deal with even the most intractable issues surrounding network planning, integration, administration, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco System's internal support staff in isolating problems with IOS network management utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs represent an excellent value because their broad expertise permits them to find solutions for the most intractable problems rapidly. In typical cases, less experienced consultants can wrestle for hours or even days with the same problems that a CCIE can fix in minutes.
Progent's Microsoft-certified online support experts can deliver network repair and consulting assistance for the complete line of Microsoft server and application products. Progent is a 
Progent's qualified CISSP and ISSAP network security consultants can provide a range of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or help your business to recuperate quicky after a damaging breach. Security solutions available from Progent cover thorough security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile communication; securing your email infrastructure from viruses, spam, and directory harvest attacks; and establishing 24x7 proactive monitoring.
