Urgent Remote Help for St. Paul UNIX or Linux NetworksFor small businesses located in St. Paul or anywhere in Minnesota, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's online support services represent exceptional leverage because they are equipped with the practical experience and the sophisticated tools to solve the majority of information system issues quickly. This reduces direct costs since solutions take up a smaller number of billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits even more with incidental expenses by reducing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing model for online support is designed to get the most out of your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe only for the services that you actually get. Unlike typical online service firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent situations where quick fixes manage to end up as big invoices. Progent's skill at handling problems quickly results in your business conserving money.

Progent's Remote Support Technologies
Through years of experience, Progent has developed a collection of customized tools and field-tested methodologies which promote the highest degree of effectiveness for remote consulting and troubleshooting for small and midsize business computer networks. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to access your company's system remotely without violating system security.

Progent's sophisticated technical support database application stores thorough histories of the support that Progent's clients have received. Progent's authorized consultants have access to the history of assistance provided to each Progent customer by any consultant. This archive of problems and fixes is stored as a conveniently searchable internal database that permits Progent's online support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft make available other vast technical knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote service experts can determine optimal solutions quickly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Mac OS X Technical Help from Progent
To access Progent's remote services in St. Paul or anywhere in Minnesota or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's remote network support engineers have advanced credentials in an extensive set of technologies. This broad range of capability allows Progent's consultants to manage almost any emergency likely to crop up in a small or midsize business information system. Certificates held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To support clients with multi-platform environments, Progent also provides the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Online support Offered by Progent to customers in St. Paul and anywhere in the state of Minnesota include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote consulting services address a wide array of computer technology such as network architecture, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from legacy applications to the latest MS Windows or Linux solutions. Progent's team-oriented approach to solving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX and Linux consultants can offer emergency online help for diagnosing problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:

    Important Linux versions for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Engineers for St. Paul, MinnesotaThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and indicates an individual's technical knowledge at the master level. CCIEs know how to deal with even the most difficult problems occurring in network infrastructure planning, integration, administration, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or identifying program updates. CCIEs provide excellent value since their broad experience enables them to fix even the most intractable problems quickly. In typical cases, less qualified engineers can wrestle for many hours or days with the same tasks that a CCIE can dispose of in minutes. Few service organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers quick phone access to a Cisco CCIE so you can receive timely help for complex network infrastructure problems that are impacting worker efficiency but are beyond the comfort zone of your regular IT support personnel. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via advanced on-line troubleshooting tools in order to provide fast, safe, and affordable analysis and repair. Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus VPN solutions.

  • Authorized Windows Experts
    Windows Support for St. Paul, MinnesotaProgent's Microsoft-qualified online service experts can provide computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your company the expertise of consulting engineers who can help you with a wide variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2013 application development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a full array of online desktop support including Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified Network Security Experts
    CISSP Qualified System Security Consultants for St. Paul, MinnesotaProgent's certified CISSP and ISSAP security engineers offer a variety of security services that can improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recover rapidly following a serious breach. Security solutions available from Progent cover comprehensive security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; setting up firewalls; designing secure mechanisms for remote and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special IT projects that small companies frequently request. Billing rates for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for small businesses with environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are designed for small organizations who lack the resources to assemble and manage an internal Help Desk but who need fast communication with an efficient Help Desk with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless reinforcement of your current Help Desk staff. Progent's Virtual Call Center can serve as an escalation option for the most difficult technical issues, or be ready in overflow instances when your other support engineers are too busy.

    Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk or improving your established one, selecting or customizing Help Desk software products to address the particular demands of your business, or adding occasional online personnel to work with your internal Help Desk team during high-demand events such as software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Call Center staff of seasoned network experts gives your clients in St. Paul or anywhere in the state of Minnesota fast assistance from an efficient network service group with substantial background delivering telephone-based consulting and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a crucial enabler of company performance, and Progent's policy is to solve and not merely annotate network problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Group can supply remote and in-depth consulting support and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as CRM, MS Office Project, Office Word, and Microsoft Excel. To read more information on Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac consultants can nurture the artistic components of Apple Mac systems by delivering remote help services and training in graphics, audio, and motion video. Progent's consultants can provide help in a large selection of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs like capturing or digitizing audio/video or establishing an audio/video production studio.

    Remote Network and Server Monitoring Services
    Progent can provide companies in St. Paul, or anywhere in the state of Minnesota, online computer system monitoring support centered around MS System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so your computer maintenance is proactive and automated. By uncovering emerging issues before they grow into full-scale emergencies, automated monitoring can avoid disruptive and expensive information system failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows networks, or networks based on multiple OS platforms.

How Your St. Paul Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.

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