Fast Online Help for St. Paul UNIX or Linux NetworksFor small companies located in St. Paul or anywhere in Minnesota, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISA and CISM-accredited security engineers to handle advanced security design and disaster recovery preparedness.

Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world background and the sophisticated technology to resolve most information system issues rapidly. Efficient support lowers direct expenses because service calls require fewer billable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your company benefits additionally with incidental expenses by minimizing or avoiding system outages and associated costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's billing model for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay just for the services that you receive. Unlike many online service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid situations where quick solutions somehow turn into big invoices. Progent's skill at solving problems efficiently results in your company conserving money.

Progent's Remote Service Tools
Over the years, Progent has developed a collection of optimized tools and field-tested methodologies that ensure the highest level of effectiveness for online consulting and repair for small and midsize company computer systems. Progent offers protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the engineers of Progent's online support team to connect to your company's environment remotely without breaching system security.

Progent's advanced customer support reporting application includes comprehensive records of the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of support delivered to each customer by every engineer. This history of trouble tickets and resolutions is organized as an easily searchable internal knowledge base that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close partnerships with important industry leaders including Cisco and Microsoft permit access to other massive technical databases and allow fast response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to come up with the most efficient solutions in the least time.

Initiate Online UNIX/Linux, Solaris, or Apple Mac OS X Computer Support from Progent
To access Progent's remote support in St. Paul or anywhere in Minnesota or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's phone-based technical support experts possess certified skills in an extensive set of products and technologies. This wide range of technical skills permits Progent's consultants to manage almost any crisis that may crop up in a small or midsize business network. Credentials held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To support customers with multi-OS networks, Progent also offers access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Online support Offered by Progent to customers in St. Paul and throughout the state of Minnesota include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X online consulting services cover a wide range of information technology including network architecture, messaging systems, system and operational security, UNIX and Windows coexistence, virtual server technologies for server economization and simplified management, and migration from older applications to the latest Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX/Linux support engineers can offer urgent online help for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:

    Important Linux variants for which Progent offers expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco CCIE Consultants for St. Paul, MinnesotaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking engineers, and indicates a person's technical knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn challenges associated with network planning, installation, administration, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer exceptional value since their broad expertise enables them to solve even the most intractable problems rapidly. In typical cases, less qualified consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Few consulting providers make Cisco-qualified CCIEs available to support small and mid-size companies. Progent offers quick phone access to a Cisco CCIE so your company can receive immediate help for serious network infrastructure issues that are lowering business efficiency but are outside the experience of your local computer service group or consultant. Progent's Cisco CCIE engineers can tie into your computer system using state-of-the-art remote support tools to perform fast, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as Virtual Private Network products.

  • Authorized Windows Experts
    MS Windows Expertise for St. Paul, MinnesotaProgent's Microsoft-certified online service experts can deliver network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of support professionals who can help your company with a wide range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 migration, Exchange 2013 integration, Exchange 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also can deliver a broad array of remote desktop support such as Microsoft Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified System Security Experts
    CISSP Certified System Security Experts for St. Paul, MinnesotaProgent's qualified CISSP and ISSAP network security consultants offer a range of system protection services that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to recover quickly after a damaging penetration. Security solutions available from Progent cover comprehensive network security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm assaults; configuring firewalls; building safe mechanisms for off-site and mobile access; guarding your email infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that combine local IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special projects that small businesses frequently request. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based remote consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center service options for small businesses with environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing support services are ideal for small organizations who don't have the budget to support an in-house Help Desk Call Center but who need fast communication with a dependable Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a transparent addition to your existing Call Center team. Progent's Virtual Call Center can operate as an escalation option for the toughest computer system issues, or be available in those circumstances when your ordinary support engineers are swamped.

    Progent's Call Center consulting support can guide you in creating an efficient new Call Center or enhancing your established organization, identifying or modifying Call Center software products to handle the special demands of your business, or providing occasional online staff to work with your internal Call Center group to handle high-demand situations like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced information technology experts offers your customers in St. Paul or anywhere in the state of Minnesota rapid contact with an efficient support resource with years of experience providing telephone-based support and remote repair service for networks powered by UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a key contributor to company efficiency, and Progent's intent is to resolve and not merely record technical problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides remote advanced consulting expertise and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, MS Office Word, and MS Excel. To read more on Progent's consulting, custom programming, and training offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can support the artistic facets of Mac environments by offering remote consulting support and training in graphics, sound, and motion video. Progent's consultants can provide help in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs like scanning or digitizing audio/video or putting together an audio/video post production lab.

    Online Network and Server Monitoring Services
    Progent can provide companies in St. Paul, or anywhere in the state of Minnesota, remote network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so your IT maintenance is proactive rather than reactive. By spotting possible trouble spots before they evolve into downtime, remote monitoring can head off inconvenient and expensive service crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or networks based on a mix of OS platforms.

How Your St. Paul Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.

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