Fast Remote Consulting for St. Paul UNIX, Linux, or Sun Solaris SystemsFor small companies in St. Paul or anywhere in the state of Minnesota, Progent provides support for information systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, plus the services of CISSP and CISM-certified security consultants to help with advanced security design and business continuity planning.

Progent's online technical support services offer exceptional value because they have the real-world experience and the sophisticated tools to solve the majority of network issues rapidly. Efficient support lowers direct costs since service calls accumulate a smaller number of chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with indirect expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote service companies, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate situations where quick repairs manage to turn into large invoices. Progent's skill at disposing of technical issues efficiently translates into your business saving money.

Progent's Remote Technical Support Tools
Over the years, Progent has developed an array of optimized technologies and proven methodologies which allow the maximum level of efficiency for online help and troubleshooting for small company computer networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the experts of Progent's online support team to access your computer system without violating corporate security.

Progent's proprietary service database system keeps detailed histories of all support that Progent's clients have received. Progent's staff service personnel have access to the records of all help rendered to each customer by every Progent engineer. This history of problems and responses is stored as a readily searchable proprietary database that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and formal relationships with important technology companies such as Cisco and Microsoft make available additional extensive support databases and allow priority response from manufacturers' in-house engineering staff so Progent's remote consulting experts are able to arrive at the most efficient solutions quickly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple Mac OS X Computer Assistance from Progent
To access Progent's phone support in St. Paul or anywhere in Minnesota or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.

Phone-based Technical Support Services Offered Progent
Progent's online technical service engineers offer certified skills in a comprehensive array of products and technologies. This broad scope of IT skills allows Progent's consultants to address virtually any problem likely to crop up in a small or midsize company network. Certifications held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To help clients with mixed-OS environments, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

Remote support available from Progent to companies in St. Paul and anywhere in the state of Minnesota include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services cover a broad spectrum of computer technology including network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server economization and simplified administration, and transitioning from older applications to the latest Microsoft Windows or Linux-based environments. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide emergency remote help for resolving problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:

    Major Linux versions for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Consultants for St. Paul, MinnesotaThe Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and indicates a person's network technology skills at the master level. Cisco qualified CCIEs can resolve the most stubborn challenges occurring in network infrastructure design, integration, management, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs represent an excellent value because their broad expertise enables them to find solutions for even the most intractable problems rapidly. In typical cases, less experienced consultants can wrestle for many hours or days with the same tasks that a CCIE can fix in a few minutes. Few service providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers fast phone access to a Cisco authorized CCIE so you can get urgent support for serious network infrastructure issues that are crippling business efficiency but are beyond the experience of your ordinary computer support providers. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of state-of-the-art on-line troubleshooting technology in order to provide fast, safe, and economical diagnosis and remediation. Progent's CCIEs offer assistance with all of Cisco's market leading selection of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN technology.

  • Certified MS Windows Expertise
    MS Windows Support for St. Paul, MinnesotaProgent's Microsoft-certified remote support engineers can provide computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting professionals who can help you with a broad variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server design, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of online desktop support including Windows 7 integration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISM and CISSP Certified Network Security Experts
    CISSP Certified Network Security Specialists for St. Paul, MinnesotaProgent's qualified CISM and CISSP security consultants can provide a range of security solutions that can improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to recuperate quickly following a damaging penetration. Security services offered by Progent cover comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm attacks; integrating firewalls; designing secure architectures for off-site and mobile connectivity; guarding your email infrastructure against viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting services to help businesses of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize local IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special projects that small businesses often need. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk service offerings for small organizations with environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small companies who don't have the money or time to support an internal Help Desk Call Center but who want fast communication with an efficient Call Center with proficient telephone support plus the available expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless addition to your existing Help Desk staff. Progent's Virtual Help Desk can serve as an escalation resource for the most difficult computer system problems, or be available in those situations when your other support engineers are swamped.

    Progent's Help Desk consulting support can guide you in creating an efficient new Call Center or enhancing your established organization, evaluating or modifying Call Center software to address the particular requirements of your company, or adding temporary phone support staff to work with your internal Help Desk Call Center resources to deal with demanding scenarios such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center team of experienced information technology experts provides your customers in St. Paul or anywhere in the state of Minnesota quick communication with an efficient network service group with extensive experience providing telephone-based consulting and online repair service for networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a key driver of company efficiency, and Progent's policy is to fix and not just record network issues.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides online professional engineering support and education in key business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and MS Excel. To find out more on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can promote the imaginative elements of Macintosh environments by providing phone-based consulting services and training in imaging, sound, and video. Progent's support professionals can provide assistance in a variety of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as scanning or digitizing audio or video or establishing an audio/video post production facility.

    Remote Network Monitoring Support
    Progent can provide companies in St. Paul, or anywhere in the state of Minnesota, remote network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your computer support is proactive rather than reactive. By anticipating potential trouble spots before they grow into network outages, automated monitoring can head off stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Windows environments, or networks that support a mix of platforms.

How Your St. Paul Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Mac OS X environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.

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