Greater Twin Cities Metro Area Contact Information:

Boston Onsite IT Consulting
Progent locations in the Greater Twin Cities Metro Area

City Street Address Contact Information
Minneapolis, MN 100 South Fifth Street
Suite 1900
Minneapolis, Minnesota, 55402
Sales Phone: 331-251-1422

Link: Minneapolis Network Support Services

Urgent Online Consulting for St. Paul UNIX, Linux, or Solaris SystemsFor small companies located in St. Paul or anywhere in the state of Minnesota, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISSP-certified security consultants to help with advanced security design and business continuity planning.

Progent's remote technical support engineers offer excellent value because they have the real-world background and the sophisticated technology to solve the majority of network problems rapidly. This reduces direct expenses since service calls take up fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with indirect costs by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused management.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike many remote service companies, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for billing prevent scenarios where fast solutions somehow end up as major invoices. Progent's skill at dealing with technical issues efficiently translates into your company saving money.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies that allow the maximum degree of efficiency for remote technical support and troubleshooting for small and midsize company IT networks. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the consultants of Progent's Technical Response Center to link to your environment without breaching system security.

Progent's proprietary customer support reporting application includes thorough documentation describing all support that Progent's clients have been provided. Progent's authorized consultants have access to the history of support rendered to every client by every Progent consultant. This archive of problems and fixes is stored as a readily searchable proprietary database that enables Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft permit access to additional vast support databases and allow quick access to manufacturers' in-house product engineers so Progent's online service specialists can arrive at the best solutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in St. Paul or anywhere in Minnesota or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.

Online Support Services Available from Progent
Progent's remote consulting professionals possess certified skills in a comprehensive set of disciplines. This broad range of capability permits Progent's engineers to manage almost any crisis likely to crop up in a small or midsize company network. Credentials held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.

To provide assistance to clients with mixed-operating system networks, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online support Offered by Progent to clients in St. Paul and throughout the state of Minnesota include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad range of computer technology including system architecture, messaging systems, system and operational security, UNIX and Windows integration, virtual server technologies for server economization and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux environments. Progent's group-oriented methodology for resolving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX/Linux consultants can offer urgent remote assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by leading variants of UNIX including:

    Important Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for St. Paul, MinnesotaThe Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and indicates a consultant's technical skills at the expert level. Cisco CCIEs know how to handle the most intractable problems surrounding network planning, integration, administration, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs provide exceptional value because their deep experience enables them to find solutions for even the most difficult problems quickly. In typical cases, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few support providers make CCIEs accessible to assist small and medium sized businesses. Progent can provide quick phone contact with a CCIE so you can get timely support for complex network problems that are hurting worker productivity but are outside the comfort zone of your ordinary network maintenance personnel. Progent's Cisco CCIE consultants can communicate with your environment by means of advanced remote support tools in order to provide quick, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling selection of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.

  • Authorized Windows Experts
    Microsoft Windows Support for St. Paul, MinnesotaProgent's Microsoft-certified remote support engineers can deliver network troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist your company with a wide range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint 2013 development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2017 Linux integration consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full range of remote PC desktop support services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Qualified System Security Experts
    CISSP Certified Network Security Engineers for St. Paul, MinnesotaProgent's accredited CISM and CISSP security consultants offer a range of security solutions to strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your business to recuperate rapidly after a damaging penetration. Security services offered by Progent include: comprehensive security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; designing safe mechanisms for remote and mobile access; defending your email system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine local resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract projects that small businesses often request. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller companies who lack the money or time to assemble and manage an internal Help Desk Call Center but who require fast access to an effective Help Desk with proficient telephone assistance plus the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a transparent supplement to your current Help Desk staff. Progent's Virtual Help Desk Call Center can serve as an escalation option for the toughest technical challenges, or be available in hectic instances when your other service providers are too busy.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Call Center or revamping your current organization, selecting or modifying Help Desk application software to address the particular needs of your corporation, or providing temporary online staff to reinforce your in-house Help Desk resources to handle demanding scenarios like software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center team of veteran information technology experts gives your workers in St. Paul or anywhere in the state of Minnesota instant contact with an efficient network service resource with extensive experience offering telephone-based support and remote diagnostics for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center the reputation as a solid contributor to company success, and Progent's goal is to solve instead of merely track technical issues.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Team can supply phone-based and in-depth consulting support and training in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, MS Office Word, and Microsoft Excel. To find out more on Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac experts can nurture the creative facets of Macintosh systems by providing phone-based consulting support and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures like scanning or digitizing audio/video or configuring an audio/video production studio.

    Remote Network Monitoring Support
    Progent offers businesses in St. Paul, or anywhere in the state of Minnesota, remote computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your IT maintenance is proactive and automated. By exposing emerging issues before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and expensive service failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems powered by multiple operating systems.

How Your St. Paul Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.

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