Fast and Affordable Online Troubleshooting for St. Paul Networks
Fast Remote Consulting for St. Paul NetworksFor businesses in St. Paul or anywhere in Minnesota, Progent offers online help for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the services of CISA and CISSP-certified security engineers to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to solve the majority of information system problems quickly. Efficient support reduces direct expenses since solutions accumulate fewer billable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits even more in incidental expenses by reducing or avoiding network outages and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is especially helpful in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to typical remote service organizations, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast repairs manage to end up as big bills. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized tools and proven methodologies which promote the maximum level of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's online support team to access your network remotely without breaching network security.

Progent's proven service database application maintains extensive histories for all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of all help rendered to every customer by every engineer. This archive of trouble tickets and resolutions is organized as a readily retrievable proprietary database that permits Progent's online technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast access to vendors' internal product engineers so Progent's online service specialists are able to determine optimal resolutions quickly.

Remote technical support services available from Progent to clients in St. Paul and anywhere in the state of Minnesota include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's top corporations. The ProSight suite of outsourced network management services addresses all key facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness to stop or recover rapidly after a ransomware incident. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special fields of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for companies who don't have the money or time to create an internal Help Desk but who require fast communication with an efficient Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent extension of your existing Call Center resources. Progent's Virtual Help Desk can operate as a an escalation resource for the most difficult network problems, or be available in those circumstances when your regular service providers are swamped.

    Progent's Help Desk team of experienced information technology experts offers your computer users in St. Paul or anywhere in the state of Minnesota quick access to a large support group with years of background providing telephone-based consulting and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk perception as a key driver of company success, and Progent's intent is to fix and not merely record network problems.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based advanced engineering expertise and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in St. Paul, or anywhere in the state of Minnesota, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your computer support is proactive and automated. By uncovering emerging problems before they result in network outages, system monitoring can minimize stressful and costly service crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that support a combination of OS platforms.
How Your St. Paul Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in St. Paul or anywhere in the state of Minnesota, Progent's online computer support specialists can provide expert and economical IT support the moment your organization has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to solve network problems quickly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your St. Paul business deals with a local freelance support technician or maintains a full time IT staff that know how to deal with common computer problems, Progentís Microsoft certified consultants can provide an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to deal with unexpected system emergencies or especially complex integration problems.

Features of Progent's Online Computer Support for St. Paul
Progent's phone support, Internet-based repair, system security expertise, and network management services offer offices in St. Paul or anywhere in the state of Minnesota the greatest leverage for your support investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk outsourcing support and system administration, Progent's experts can provide your office world class network support while allowing you to eliminate the cost and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT background, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, at the front lines of IT support, executing a broad variety of IT projects for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person visits by the minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for services delivered during regular business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Businesses who utilize trusted independent consultants or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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