Immediate Online Technical Support for St. Paul Information Networks
Immediate Phone Consulting for St. Paul NetworksFor businesses located in St. Paul or anywhere in the state of Minnesota, Progent offers remote help for computer systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISSP-certified security consultants to help with high-level security design and diagnostic issues.

Progent's online support engineers offer excellent leverage because they have the real-world background and have access to the sophisticated tools necessary to resolve most information system problems quickly. This lowers immediate expenses because service calls accumulate fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company benefits additionally with indirect costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is especially valuable for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe just for the services that you actually get. Unlike many remote service companies, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and clean model for pricing save you from scenarios where speedy. minor solutions manage to end up as substantial bills. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and field-tested processes that permit the maximum level of effectiveness for remote consulting and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to link to your company's system remotely without violating network security.

Progent's powerful service reporting application maintains detailed histories for the support that Progent's clients have been provided. Progent's staff consultants have access to the records of assistance provided to every Progent customer by any engineer. This archive of problems and resolutions is structured as a conveniently searchable proprietary database that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and formal relationships with important vendors such as Cisco and Microsoft open up other massive technical support databases and permit priority response from manufacturers' internal engineering staff so Progent's remote service specialists are able to come up with the best solutions in the least time.

Online technical services available from Progent to clients in St. Paul and anywhere in the state of Minnesota include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. The ProSight suite of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special areas of computer technology allows customers to execute critical projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for businesses who don't have the money or time to support an in-house Help Desk but who need fast response from a reliable Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is intended for larger companies and operates as a transparent addition to your current Helpdesk team. Progent's Virtual Help Desk can act as a an escalation alternative for complex network issues, or be available in those circumstances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk staff of seasoned information technology experts provides your customers in St. Paul or anywhere in the state of Minnesota rapid communication with a large technical support group with extensive background delivering phone help and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center perception as a solid driver of business success, and Progent's policy is to resolve and not merely track network issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts staff offers phone-based professional consulting support and education in specific application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To learn more on Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in St. Paul, or anywhere in the state of Minnesota, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your business so your IT maintenance is proactive and automated. By uncovering possible problems before they evolve into network outages, remote monitoring can minimize inconvenient and costly service crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows environments, or networks based on a combination of operating systems.
How Your St. Paul Business Can Contact Progent's Online Support Experts
To contact Progent about urgent remote help with Microsoft, Mac OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in St. Paul or throughout the state of Minnesota, Progent's phone-based network support engineers can deliver expert and cost-effective system help whenever your organization has to have it. More than a decade of providing remote technical assistance has earned Microsoft Gold status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to repair IT problems rapidly while eliminating the cost and lost productivity that comes with in-person service visits.

Even if your St. Paul company has a regular freelance consultant or maintains an in-house IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants can still provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to solve sudden network emergencies or especially tough integration problems.

Features of Progent's Remote Network Support for St. Paul
Progent's online help, Internet-based repair, system security consulting, and network administration services give companies in St. Paul or anywhere in the state of Minnesota the greatest leverage for your support investment. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's experts can deliver your organization world class IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of technical expertise, refined remote support software, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry experience, in the trenches of IT support, executing a broad variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not just world-class technical help, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits by the minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent can focus on providing hard-to-find services where Progent faces few competitors. Companies who utilize trusted independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can save your information network from painful and costly service losses.
How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















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