Fast Online Help for St. Paul Networks
Urgent Online Support for St. Paul NetworksFor businesses in St. Paul or anywhere in the state of Minnesota, Progent provides remote support for networks based on any mix of Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-certified security engineers to help with high-level security design and troubleshooting issues.

Progent's remote support engineers offer excellent leverage because they have the practical experience and are equipped with the advanced tools required to resolve the majority of information system problems rapidly. This lowers immediate expenses because solutions accumulate fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and related losses due to business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote technical support expertise is particularly helpful in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you are charged just for the services that you actually get. In contrast to typical remote service firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick solutions manage to end up as major bills. Progent's skill at handling problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies which permit the maximum degree of efficiency for remote consulting and troubleshooting for information systems of any size. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's remote service group to connect to your company's system without breaching corporate security.

Progent's advanced service reporting system keeps extensive histories for all support that Progent's customers have been provided. Progent's staff engineers have access to the records of services rendered to each client by any Progent engineer. This archive of problems and fixes is structured as a quickly searchable proprietary knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft open up other massive technical support databases and allow priority access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can determine the most efficient resolutions quickly.

Online support available from Progent to customers in St. Paul and anywhere in the state of Minnesota include:

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special areas of information technology allows customers to complete major projects within budget and on schedule. Progent's special online consulting services include:
  • Help Desk Support
    Progent's Call Center service offerings for businesses with environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing services are designed for organizations who lack the resources to support an internal Help Desk Call Center but who need fast communication with a dependable Call Center with professional phone support plus the ability to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or revamping your established organization, evaluating or modifying Help Desk Call Center software products to meet the unique needs of your company, or providing temporary phone support personnel to reinforce your existing Call Center resources during unusually busy scenarios such as software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology experts gives your workers in St. Paul or anywhere in the state of Minnesota immediate assistance from an efficient technical support resource with extensive experience offering phone consulting and online diagnostics for IT systems based on Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a key contributor to company efficiency, and Progent's intent is to resolve rather than just report technical problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Team can supply online advanced consulting expertise and education in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Excel. To learn more information concerning Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Network and Server Monitoring Services
    Progent offers companies in St. Paul, or anywhere in the state of Minnesota, online computer system monitoring support based on System Center Operations Manager, configured by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging issues before they cause full-scale emergencies, proactive monitoring can head off disruptive and expensive network failures. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft systems, or environments that incorporate a mix of platforms.
How Your St. Paul Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online expertise with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in St. Paul or anywhere in the state of Minnesota, Progent's online computer support engineers are ready to provide professional and cost-effective IT support whenever your business has to have it. Long experience providing remote repair services has earned Microsoft Gold status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to repair computer problems quickly while eliminating the expense and lost time that comes with on-site service visits.

Even if your St. Paul business works with a regular independent support technician or employs a full time IT staff that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to handle sudden network emergencies or particularly tough integration problems.

Details of Progent's Online Network Services for St. Paul
Progent's phone help, Internet-based repair, system security expertise, and system management services offer businesses in St. Paul or throughout the state of Minnesota unparalleled leverage for your support budget. Whether you require occasional telephone support and remote network repair or ongoing Help Desk outsourcing services and system management, Progent's experts can deliver your business enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Full Line of Server Platforms
    Progent offers world-class support for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 R2 integration, Windows 2003 maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits by the minute. Consequently, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup charge and requires no retainer for services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be forced to permit simple problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every staff member to each customer. The practice of documenting and archiving service records allows more efficient service and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 network monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from painful and expensive availability losses.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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