Fast and Affordable Online Support for St. Paul Computer Systems
Fast Online Technical Support for St. Paul SystemsFor businesses located in St. Paul or anywhere in Minnesota, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft certified professionals have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional value because they have the practical background and have access to the advanced technology required to resolve the majority of information system issues quickly. Efficient support lowers direct costs since solutions accumulate fewer billable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company benefits even more with indirect costs by reducing or eliminating system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting experience is particularly helpful for businesses that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online help is designed to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to typical remote support firms, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate situations where fast solutions manage to end up as large bills. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized technologies and field-tested processes that promote the maximum level of efficiency for online help and repair for information networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to access your company's environment remotely without violating network security.

Progent's powerful technical support database system maintains extensive histories for the support that Progent's clients have received. Progent's staff engineers have access to the specifics of all help provided to each Progent customer by every engineer. This archive of problems and responses is stored as a readily exploitable support database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close partnerships with important industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and allow quick response from manufacturers' internal support staff with the result that Progent's online service experts can come up with the best resolutions promptly.

Remote technical support services provided by Progent to clients in St. Paul and anywhere in the state of Minnesota include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a line of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's leading corporations. These managed services cover all critical facets of modern networking such as email protection, security, disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical assets that power your information system. When ProSight Systems Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the money or time to create an internal Help Desk but who need quick communication with a reliable Call Center with professional telephone assistance as well as the expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Call Center is designed for bigger businesses and acts as a transparent addition to your established Helpdesk resources. Progent's Virtual Help Desk can act as a an escalation alternative to resolve the toughest computer system issues, or be available in overflow situations when your ordinary service providers are swamped.

    Progent's Help Desk Call Center staff of experienced information technology experts gives your computer users in St. Paul or anywhere in the state of Minnesota rapid communication with an efficient network service resource with substantial experience offering telephone-based support and remote diagnostics for networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a solid contributor to business success, and Progent's policy is to fix rather than just report IT issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting staff provides remote advanced engineering support and training in special application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Office Excel. To read more information concerning Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in St. Paul, or anywhere in the state of Minnesota, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your network support is proactive rather than reactive. By spotting potential issues before they grow into crashes, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows environments, or systems that incorporate multiple operating systems.
How Your St. Paul Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, Mac OS X, or Linux environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in St. Paul or throughout the state of Minnesota, Progent's online computer support specialists can deliver professional and affordable IT help the moment your company has to have it. More than a decade of delivering remote tech support has earned Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to solve network problems quickly while eliminating the cost and lost time that comes with on-site support visits.

Even if your St. Paul business has a local freelance consultant or employs an in-house IT staff that know how to deal with common network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either lack the time or the expertise to fix sudden system emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Organizations in St. Paul
Progent's online network troubleshooting services enable your St. Paul company to realize the benefits of timely, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business value by being more reliable, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your local support resources
    For most organizations in St. Paul or anywhere in Minnesota, nearby computer support providers, whether made up of freelance consultants or an internal maintenance staff, can take care of the majority of technical problems. On the other hand, major troubles sometimes occur when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your local service people. In these instances, Progent's online service professionals offer an easy, quick, and budget-friendly solution to augment your regular help and to convey useful knowledge to increase your ability to deal with future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller offices often depend on independent freelance service providers. Although freelance service people have smaller internal costs than larger support companies and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of reserve personnel may require your company to go without help during an IT crisis. As your company expands, system unavailability and problems with critical software become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your IT system remains available.

  • Create a Solid Basis for Seamless Growth
    Companies often begin with an information architecture implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes can get piled onto a weak foundation. When a company grows, stability and scalability issues can hinder the success of the organization. Such poorly designed environments need proper analysis, intelligent long-term planning, and wide technical expertise to evolve to a system infrastructure able to offer the solid foundation to handle critical business requirements and simplify downstream expansion.

  • Work with Solution Providers Instead of Product Sellers
    Smaller offices need advice and technical training to negotiate an ever more complicated array of product options capable of promoting business success and improving productivity. They hardly need a computer engineer who is motivated to resell a certain vendor's technology. IT consulting and product sales can lead to a situation where the proposed solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match IT expertise with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, range of technical knowledge, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Full Range of Server Platforms
    Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 R2 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site help per minute. As a result, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Businesses who utilize trusted independent service providers or who employ in-house IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

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