Fast Online Help for St. Paul Networks
Urgent Online Support for St. Paul NetworksFor businesses in St. Paul or anywhere in the state of Minnesota, Progent provides remote support for networks based on any mix of Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-certified security engineers to help with high-level security design and troubleshooting issues.

Progent's remote support engineers offer excellent leverage because they have the practical experience and are equipped with the advanced tools required to resolve the majority of information system problems rapidly. This lowers immediate expenses because solutions accumulate fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and related losses due to business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote technical support expertise is particularly helpful in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you are charged just for the services that you actually get. In contrast to typical remote service firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick solutions manage to end up as major bills. Progent's skill at handling problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies which permit the maximum degree of efficiency for remote consulting and troubleshooting for information systems of any size. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's remote service group to connect to your company's system without breaching corporate security.

Progent's advanced service reporting system keeps extensive histories for all support that Progent's customers have been provided. Progent's staff engineers have access to the records of services rendered to each client by any Progent engineer. This archive of problems and fixes is structured as a quickly searchable proprietary knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft open up other massive technical support databases and allow priority access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can determine the most efficient resolutions quickly.

Online support available from Progent to customers in St. Paul and anywhere in the state of Minnesota include:

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special areas of information technology allows customers to complete major projects within budget and on schedule. Progent's special online consulting services include:
  • Help Desk Support
    Progent's Call Center service offerings for businesses with environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing services are designed for organizations who lack the resources to support an internal Help Desk Call Center but who need fast communication with a dependable Call Center with professional phone support plus the ability to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or revamping your established organization, evaluating or modifying Help Desk Call Center software products to meet the unique needs of your company, or providing temporary phone support personnel to reinforce your existing Call Center resources during unusually busy scenarios such as software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology experts gives your workers in St. Paul or anywhere in the state of Minnesota immediate assistance from an efficient technical support resource with extensive experience offering phone consulting and online diagnostics for IT systems based on Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a key contributor to company efficiency, and Progent's intent is to resolve rather than just report technical problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Team can supply online advanced consulting expertise and education in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Excel. To learn more information concerning Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Team.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like IPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in St. Paul, or anywhere in the state of Minnesota, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so your computer maintenance is proactive rather than reactive. By exposing possible trouble spots before they expand into network outages, automated monitoring can ward off disruptive and costly network breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X networks, Microsoft networks, or systems that incorporate a variety of OS platforms.
How Your St. Paul Business Can Contact Progent's Online Support Experts
To contact Progent about urgent online expertise with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in St. Paul or anywhere in the state of Minnesota, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective IT help the instant your company requires it. Long experience offering online tech support has led to Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to solve IT problems quickly while eliminating the expense and lost time associated with on-premises support visits.

Even if your St. Paul company relies on a local freelance consultant or employs a full time organization that know how to handle ordinary network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to address unexpected network crises or especially tough integration projects.

Features of Progent's Online Computer Support for St. Paul
Progent's phone support, Internet-based repair, system security expertise, and network management services give businesses in St. Paul or throughout the state of Minnesota unparalleled leverage for your IT budget. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk Call Center services and system management, Progent's experts can deliver your office enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a large internal IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, range of technical knowledge, refined support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, in the trenches of IT service, performing a broad variety of IT tasks for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT help, but also a consultant with proven methods for using technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization fee and asks no retainer for support services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent can focus on providing high-value skills where Progent faces little competition. Businesses who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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