Greater Twin Cities Metro Area Contact Information:

Boston Onsite IT Consulting
Progent locations in the Greater Twin Cities Metro Area

City Street Address Contact Information
Minneapolis, MN 100 South Fifth Street
Suite 1900
Minneapolis, Minnesota, 55402
Sales Phone: 331-251-1422

Link: Minneapolis Network Support Services

Immediate Remote Help for St. Paul Computer Systems
Urgent Online Consulting for St. Paul SystemsFor companies in St. Paul or anywhere in Minnesota, Progent provides remote help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the services of CISSP-certified security experts to help with advanced security architecture and diagnostic jobs.

Progent's remote support experts provide excellent value because they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. This lowers immediate expenses because solutions accumulate minimal billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally with indirect expenses by reducing or avoiding network downtime and related costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is especially important in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to typical remote service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with situations where quick fixes somehow end up as substantial invoices. Progent's penchant for handling problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized tools and proven processes which permit the maximum degree of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to connect to your network without violating system security.

Progent's proven technical support database system keeps detailed documentation for all service that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of services rendered to each Progent client by any consultant. This history of problems and fixes is organized as an easily accessible internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft open up other extensive support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's online consulting experts are able to arrive at the most efficient solutions quickly.

Remote technical services provided by Progent to businesses in St. Paul and anywhere in the state of Minnesota include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of outsourced network management services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so any looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover quickly from a ransomware incident. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows customers to complete critical projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing services are intended for companies who lack the resources to assemble and manage an internal Help Desk but who require quick communication with an effective Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless reinforcement of your current Helpdesk team. Progent's Virtual Call Center can serve as a an escalation alternative to handle complex technical problems, or be available in those instances when your regular resources are swamped.

    Progent's Help Desk Call Center team of veteran information technology consultants offers your workers in St. Paul or anywhere in the state of Minnesota instant access to a large technical support resource with years of background delivering telephone-based support and online troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a solid driver of company efficiency, and Progent's intent is to solve rather than just report IT issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts staff provides remote professional engineering support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, programming, and education offerings, see Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in St. Paul, or anywhere in the state of Minnesota, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so your IT maintenance is proactive rather than reactive. By exposing potential problems before they cause network outages, remote monitoring can ward off disruptive and costly information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or networks based on a mix of OS platforms.
How Your St. Paul Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in St. Paul or throughout the state of Minnesota, Progent's online network support engineers can provide effective and cost-effective IT help the moment your business needs it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while eliminating the cost and lost time associated with on-site service calls.

Even if your St. Paul company deals with a local independent consultant or maintains an in-house organization that can handle common network issues, Progentís Microsoft certified engineers can offer a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to deal with sudden network crises or especially challenging integration projects.

Details of Progent's Online Network Services for St. Paul
Progent's online support, remote repair, system security expertise, and network administration services offer businesses in St. Paul or throughout the state of Minnesota unparalleled leverage for your IT budget. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's experts can provide your organization world class IT support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT experience, refined support tools, and understanding of corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry background, in the trenches of IT support, executing a broad variety of technical projects for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not just expert IT skills, but also a support engineer with field-tested methods for applying technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to allow less critical problems to fester.

  • Full Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small support organizations who offer scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by every staff member to every customer. The practice of detailing and archiving support activity allows more efficient service and avoids a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide 24x7 system tracking services based on MS Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your information network from painful and costly availability losses.
How Does My Business Begin Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.















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