Affordable Computer Tech Support from Microsoft and Cisco Qualified Experts for Companies in St Petersburg, FL
By offering world-class know-how when you require it, providing in-depth knowledge for key business applications, offering innovative services like virtual data center hosting, invoicing solely for services you receive, and charging no sign-up or retainer fees for standard services, Progent enables you to increase the competitive value of your It network and minimize support expenses. Progent understands that network security, reliability, and efficiency are just as critical to small companies as to major corporations but that smaller companies lack the economy of scale to spend heavily in computer technology and in-house service groups. Progent's basic competitive advantage is that no IT consulting organization can match Progent's capability to deliver the network support expertise your business needs when you require it and at a cost you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal IT support personnel. This can save money and minimize technical risks for big projects like software development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations.

Progent can also offer the services of accredited consultants to assist your company to plan and execute your cloud computing strategy.

Core Technologies Supported by Progent for Business Networks in St Petersburg, Florida
Progent's team of certified engineers offers assistance for all facets of network technology used by businesses of any size. Technologies served by Progent in and around St Petersburg include:

Service Delivery Alternatives Available for St Petersburg, Florida Businesses
Progent offers a selection of alternatives for providing small businesses with affordable IT services for troubleshooting, consulting, hosting services, and IT management. Progent's model for delivering IT support is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Service Model promotes fast support, comprehensive service documentation, dependable follow-through, and strict expense monitoring for an array of IT service delivery alternatives that include online troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can assist customers to analyze and repair network issues without the cost or delay of on-premises support visits. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup process for new clients to address urgent situations and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's remote network support services.

  • On-site Service
    Progent provides on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service engineers to give small businesses the optimal solution: onsite service professionals when you need them as well as the remote help of Progent's worldwide staff of network engineers, security specialists, and business application developers. The response time for in-person support visits is typically less than one business day. There is no start-up or retainer charge for becoming a Progent client for onsite support. Learn more concerning why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for small and midsize businesses who need prompt and reliable support from an online Help Desk Call Center with effective telephone assistance, remote troubleshooting tools, and enough technical strength for full escalation. Because smaller businesses typically have limited information technology funds and can spare scant executive attention for dealing with network support, Progent's Helpdesk Services could be the most cost-effective way to make sure that business computer networks are always up and running. Read more about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class consultants who can deliver assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, high availability network consulting, server virtualization strategies, plus integration, programming and support for small business applications such as financials, ERP and MRP, business analytics, CRM, and productivity packages. Progent can help with one-shot projects including site relocations and massive software migrations, extended projects like management reporting application programming and support, database software programming and DBA services, and web design, continuing services including network monitoring and network administration, or urgent response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher degrees of reliability, protection, and performance than is feasible with the class of in-house data center that is achievable for the majority of small businesses. Since Progent utilizes the same data centers that support the gear of some of the world's biggest information technology companies, Progent can eliminate the cost of creating and maintaining the systems needed for world-class environmental control, electrical failover, and redundant Internet access. For managed applications, Progent can also see to it that patches and service packs stay updated, security and efficiency is constantly tracked, and systems are regularly backed up and available for complete and prompt restoration. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's production servers in a setting that not only delivers the highest degree of dependability and extensibility but that is also simple for customers to migrate to another service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow businesses with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure support, and network administration while getting enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed package, can support the mixed- platform and non- standardized environments typical of smaller businesses, and retains control of the licenses in the client's hands so that migrating to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote support to help businesses of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more complex collection of network products including firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on network security and can help with advanced security projects such as SIEM solutions to help enterprises comply with business guidelines and statutory mandates for network data security and reporting.

The scope and depth of Progent's consulting staff offer a unique array of advantages to organizations trying to increase the productivity of their information system within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world industry background, at the forefront of network service, performing a broad variety of technical projects for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not only expert IT help, but also a consultant with proven methods for solving real-world IT problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person visits per minute. Consequently, you are billed only for received services. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no registration fee and requires no retainer for support services provided during normal business hours. Many support firms impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates big bills for fast fixes. Another benefit of by-the-minute pricing is that clients are less inclined to permit less critical problems to fester until they become big ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small support firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by every consultant to every client. The practice of documenting and organizing service records results in more efficient service and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has little competition. Small businesses who utilize independent service providers or who employ internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your St Petersburg, Florida business wants to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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