Expert Online Troubleshooting for St Petersburg, Florida Networks from Certified Consultants
Small businesses have typically been ignored by major network support firms. Many small companies allow themselves to become excessively reliant on individual engineers or small consulting organizations who lack the size or extensive knowledge to react quickly or effectively to network emergencies. Still other small companies turn to giant service firms that employ technicians able to offer by-the-numbers solutions to common problems but who are missing the experience and technical scope to deal with the diversity of configurations and absence of standards that characterizes small company information networks.

Progent's proven methodology for providing affordable and successful technical service to small businesses has made Progent among the most respected Microsoft network consulting firms in the United States. Progent has delivered remote support to businesses in every state in the U.S. and offers in-person technical support in almost all zip codes.

For medium-size and enterprise companies, Progent offers co-sourcing services to add to the subject matter expertise of your internal network service personnel. Co-sourcing can save money and help meet schedules for major IT initiatives such as software design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations.

Progent can also offer the services of accredited consultants to assist your business to plan and execute your cloud strategy.

Key IT Areas Supported by Progent for Office Networks in St Petersburg, Florida
Progent offers the services of accredited experts for all facets of information technology deployed in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Options for St Petersburg, Florida Companies
Progent has a selection of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk structure familiar to big IT groups. Progent's Help Desk Service Mechanism promotes rapid response, comprehensive activity documentation, dependable follow-through, and tight expense control across a range of network service delivery options that include online repairs, on-premises support, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can help clients to analyze and fix hardware and software issues without the expense or delay of on-premises support calls. The background of Progent's IT engineers makes it possible to resolve most IT problems quickly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent charges by the minute with no startup charges or time minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out additional information about Progent's online network support services.

  • Onsite Support
    Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online service engineers to give small businesses the ideal combination: in-person support professionals when you need them as well as the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The wait time for in-person support visits is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more details concerning why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who need prompt and dependable support from an online Help Desk Call Center with effective phone support, online repair capability, and sufficient technical strength for full problem escalation. Because small and midsize companies usually have tight IT funds and can provide little management attention for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient option to make sure that business information systems stay productive. Read more about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can provide assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network security engineering, fault tolerant it system design, server virtualization solutions, plus configuration, customization and support for small business software such as accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can provide assistance with one-time projects including site relocations and massive software migrations, extended projects like business information application development and customization, database application development and DBA support, and web development, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like data restoration and malware cleanup.

  • Application Hosting
    Progent can host critical business applications such as Exchange and MS SQL in order to provide small and midsize businesses with higher degrees of dependability, protection, and performance than is possible using the class of on-site data center that is achievable for most small and midsize companies. Because Progent utilizes the same data centers that host the gear of many of the planet's largest IT organizations, Progent can eliminate the expense of building and maintaining the infrastructure needed for world-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs remain updated, security and performance is constantly monitored, and systems are regularly backed up and available for complete and prompt recovery. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize company's servers in a setting that not only provides the top level of dependability and extensibility but that is also convenient for customers to migrate to another support firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that allow small businesses with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed package, can support the mixed- OS and non- standardized environments typical of smaller businesses, and keeps ownership of the software in the customer's hands so that moving to a different virtualized system is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote support to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine on-premises resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight Systems Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight Systems Watch server and desktop management consulting.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of infrastructure products including firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a company-wide view of system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet industry standards and government regulations for IT data protection and reporting.

The scope and depth of Progent's consulting team offer a unique array of advantages to clients trying to increase the business value of their information system within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry background, at the forefront of network support, executing a broad variety of IT tasks for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not just expert IT skills, but also a consultant with proven approaches for repairing real-world IT problems quickly. Learn more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids major invoices for fast repairs. An additional benefit of granular billing is that you will be less inclined to allow incipient issues to stay unaddressed until they grow into big problems. Read more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports given by each staff member to each client. The discipline of documenting and archiving service activity allows more effective support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Small companies who utilize independent service providers or who employ in-house support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

Contact Progent
In case your St Petersburg, Florida business wants to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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