Expert Online Troubleshooting for St Petersburg, Florida Small Business Computers from Microsoft Certified Consultants
Small companies have traditionally been underserved by major network service organizations. Many small companies allow themselves to grow dangerously reliant on freelance engineers or small consulting firms who lack the size or extensive skill sets to react quickly or effectively to network emergencies. Still other small businesses resort to mass-market support firms staffed with technicians trained to provide standardized solutions to ordinary problems but who do not have the experience and versatility to handle the variety of environments and absence of standardization typical of small business information networks.

Progent's time-tested approach to providing low-cost and successful technical support to small companies has made Progent among the most respected Microsoft IT service organizations in the United States. Progent has provided remote help to small businesses in every state in the United States and can dispatch onsite technical support in almost all zip codes.

For larger businesses, Progent offers co-sourcing support to supplement the skills of your internal network support team. This can reduce expenses and minimize technical risks for major projects like software programming, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of certified experts to help your business to design and implement your cloud strategy.

Core Practice Areas Supported by Progent for Businesses in St Petersburg, Florida
Progent provides the services of accredited consultants for all aspects of network technology found in small organizations. Technologies serviced by Progent's consultants include:

Support Delivery Options Available for St Petersburg, Florida Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for providing IT support services is built on the Help Desk structure familiar to larger IT support groups. Progent's Helpdesk Service Mechanism promotes rapid support, thorough service records, dependable follow-up, and tight cost monitoring across an array of network service delivery options that include remote troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can assist customers to analyze and fix hardware and software issues without the cost or delay of in-person support visits. The experience of Progent's IT consultants allows them to handle the majority of network issues quickly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration process for new customers to address urgent network problems and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out more details about Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides onsite technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support experts to deliver small companies the best of both worlds: hands-on service professionals when you require them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business software developers. The response time for on-site support calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more details about how and why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for all companies who require fast and reliable support from a professional Help Desk Call Center with efficient phone support, online repair capability, and enough technical strength for full problem escalation. Since smaller companies usually have tight information technology budgets and can spare scant management bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to make sure that small business information networks stay up and running. Learn more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable access to enterprise-class consultants who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security consulting, fault tolerant it system consulting, server virtualization strategies, plus integration, programming and training for small business applications such as accounting, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can help with one-shot projects including site moves and massive software upgrades, longer term projects like management analytics software programming and support, relational database software development and DBA support, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network administration, or urgent services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange Server and Microsoft SQL Server to provide small companies with greater levels of dependability, protection, and performance than is possible with the type of in-house data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the equipment of some of the world's largest information technology companies, Progent can eliminate the expense of building and maintaining the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay current, security and efficiency is constantly tracked, and systems and data files are regularly archived and available for complete and rapid restoration. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the top level of dependability and expandability but that is in addition easy for customers to transfer to a different service provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow businesses with mixed environments to save dramatically on the costs of capital equipment, system support, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered service, can handle the mixed- platform and non- standardized networks typical of smaller businesses, and retains ownership of the software licenses in the customer's hands so that moving to a different virtual host is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert remote consulting services to help companies of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine physical IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so all potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to block or recover quickly from a ransomware incident. Progent will work with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for St Petersburg, Florida Businesses
Progent's size, depth of information technology skill, and familiarity with corporate network consulting enable small and midsize businesses to sidestep the problems related to excessive dependence on small service organizations or freelance consultants.

Working with Progent's Experts allows your business to:

  • Prevent Over Dependence on Individual Support Consultants
    For IT support, small companies often depend heavily on freelance engineers. Though freelance support providers carry lower overhead than larger IT service organizations and can typically charge apparently smaller fees, freelancers are sometimes too busy to react rapidly to critical network problems. If a freelance engineer is occupied with another client, ill, on travelling, or in training, the lack of backup staff may require your company to wait for help in case of a crisis. As your small business expands, network downtime or difficulties with critical programs become more expensive. The dollars you believed you were saving on a freelancer can disappear fast due to lower output. In addition, when independent engineers encounter unfamiliar technologies, the unavailability of a big consulting group to count on for advice forces them to train with the meter running while your business winds up with the bill for their continuing education.

  • Gain Access to Experts in Complex Network Solutions
    The majority of smaller service organizations or freelance consultants focused on small business IT support are capable of providing routine solutions but don't have the experience to work efficiently with complicated IT infrastructures with mixed platforms, many locations, Voice over IP systems, mobile workforces, integrated accounting and analytical applications, data-driven web sites, and custom business software. Progent's experience with global enterprises and Progent's large staff of experts can be valuable to your small business because big-company networks are inherently complicated, support problems require thorough knowledge in many technical disciplines, and achieving a high level of stability, reliability, and protection requires enterprise-proven leading practices.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically begin with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of ad hoc fixes often get tossed on top of a weak foundation. As a business evolves, reliability and scalability problems can obstruct the success of the organization. These environments need thorough assessment, smart strategic planning, and broad-based expertise to upgrade to a network environment that will provide the solid foundation to meet critical business requirements and support downstream expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller businesses need direction and insight to navigate through an ever more complex array of technology alternatives available for accelerating growth and improving productivity. Businesses do not need a network consultant or service firm that attempts to promote products. Progent eliminates conflicted motives by not reselling any products. Progent offers consulting and services only. This allows Progent to match consulting services with the real interests of clients. Combining IT consulting and product selling can lead to a conflict where the proposed solution is based on a preselected technology rather than being based on the true needs of a client.

How to Contact Progent
In case your St Petersburg, Florida business wants to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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