Professional Remote Troubleshooting for St Petersburg, Florida Small Business Computers from Certified Engineers
Small businesses have typically been ignored by large IT support organizations. Some small companies allow themselves to become overly dependent on individual engineers or small consulting firms who lack the bandwidth or comprehensive knowledge to react promptly or efficiently to network crises. Other small companies resort to giant support firms staffed with personnel trained to offer standardized solutions to ordinary problems but who are missing the background and versatility to deal with the diversity of environments and lack of standardization that characterizes small company information networks.

Progent's proven methodology for providing affordable and effective network support to small businesses has made Progent among the top Microsoft-certified IT service firms in the country. Progent has provided online help to companies in every state in the U.S. (refer to Progent's customer testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house network service personnel. This can cut costs and help meet schedules for major projects such as application design and development, disaster recovery planning, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your business to plan and execute your cloud computing strategy.

Core IT Areas Supported by Progent for Office Networks in St Petersburg, Florida
Progent's nationwide team of world-class experts provides help for virtually all facets of network systems deployed by companies of any size. Practice areas served by Progent in St Petersburg include:

Support Delivery Alternatives for St Petersburg, Florida Businesses
Progent offers a variety of options for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting, and network administration. Progent's model for delivering network support is based on the Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive service documentation, dependable follow-through, and tight expense monitoring for an array of network support delivery modes that include online troubleshooting, onsite help, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can assist customers to troubleshoot and repair hardware and software issues without the cost or time loss of in-person support visits. The background of Progent's network consultants allows them to resolve most IT issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to address emergency network problems and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out additional details about Progent's online network troubleshooting expertise.

  • On-site Support
    Progent provides on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote service experts to give small companies the ideal combination: on-premises support professionals when you need them as well as the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The response time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more concerning how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Contact Center Services are designed for small and midsize businesses who need prompt and reliable access to an online Contact Center with effective telephone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses usually are constrained by tight information technology budgets and can spare scant executive bandwidth for handling IT support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to make sure that business computer networks stay up and running. Learn more concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network protection engineering, high availability network design, virtual server strategies, plus integration, customization and support for small business programs including financials, operations, reporting, sales automation, and productivity software. Progent can help with one-shot projects such as site moves and massive software upgrades, extended projects such as management analytics software development and customization, database software programming and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host critical business applications like Exchange and SQL Server to provide small businesses with higher degrees of dependability, protection, and recoverability than is feasible with the class of on-site data center that is practical for the majority of small and midsize organizations. Since Progent uses the same facilities that host the gear of many of the planet's largest IT organizations, Progent can save you the investment in creating and managing the systems needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions stay current, security and performance is constantly monitored, and systems are consistently archived and ready for complete and rapid recovery. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small organization's production servers in a setting that not only provides the highest level of dependability and expandability but that is also easy for clients to transfer to another service firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered package, can handle the mixed- OS and non- standardized networks typical of small companies, and retains ownership of the software in the client's possession so that migrating to a new virtualized host is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online support services to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine physical resources as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their networking appliances like switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for St Petersburg, Florida Small Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with enterprise IT consulting enable small and midsize businesses to avoid the pitfalls related to over dependence on small support firms or individual engineers.

Teaming with Progent's Experts enables your company to:

  • Prevent Over Reliance on Freelance Support Consultants
    For network services, small businesses sometimes depend heavily on individual consultants. Although individual support providers carry lower expenses than larger support organizations and can typically charge apparently smaller rates, they are often unable to react quickly to critical problems. If a freelance consultant is occupied with another customer, sick, on travelling, or in training, the absence of replacement staff may require your company to go without assistance in case of an emergency. The more your small business grows, network unavailability or difficulties with critical applications become more expensive. The money you believed you were saving on a freelancer can evaporate fast because of lower productivity. Also, when freelance consultants confront new problems, the unavailability of a large consulting team to fall back on for help requires them to learn in place while your business winds up footing the bill for their ongoing education.

  • Gain Access to Expertise in Advanced IT Solutions
    The majority of small support firms or independent engineers specializing in small business IT support may excel at providing routine solutions but don't have the experience to deal cost-effectively with complicated IT environments that have mixed operating systems, numerous sites, Voice over IP systems, mobile workers, interconnected accounting and operational software, eCommerce, and specialized line-of-business software. Progent's background with global companies and Progent's extensive group of experts can be valuable to your small business because big-company networks are inherently complex, support issues require thorough understanding of in many technical areas, and reaching a high degree of robustness, reliability, and security calls for industry-tested processes.

  • Create a Solid Basis for Growth
    Small companies often start with a network cobbled together on a shoestring budget. Without a carefully designed architecture, a series of improvised repairs often get piled onto of a marginal structure. As a business evolves, reliability and expandability issues can hinder the productivity of the business. Such environments require proper assessment, smart business planning, and in-depth experience to migrate to a network environment that can provide the solid basis to meet current business requirements and ease future expansion.

  • Team with Solution Providers, Not Product Resellers
    Smaller companies need guidance and education to work through an increasingly complex array of technology alternatives available for enabling business growth and improving efficiency. Businesses do not need an IT engineer or service firm that attempts to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent provides services and expertise exclusively. This permits Progent to match consulting services with the real needs of customers. Mixing IT consulting and product selling can lead to a situation where the recommended solution is based on a preselected vendor rather than being based on the true requirements of a small business.

Get in Touch with Progent
In case your St Petersburg, Florida business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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