Expert Remote Service for St Petersburg, Florida Networks from Microsoft Certified Engineers
Small companies have typically been underserved by major IT service organizations. Some small companies permit themselves to become dangerously dependent on individual consultants or small consulting organizations who don't have the size or broad knowledge to react quickly or efficiently to network emergencies. Other small companies resort to giant service firms staffed with personnel taught to provide by-the-numbers solutions to ordinary problems but who do not have the background and versatility to handle the variety of environments and absence of standardization typical of small business information networks.

Progent's proven methodology for providing affordable and successful network service to small businesses has made Progent among the premiere Microsoft-certified network consulting organizations in the industry. Progent has provided remote help to businesses in every state in the U.S. (See Progent's client testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house network service group. This can save money and minimize technical risks for big IT initiatives like software development, business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to accredited consultants to help your company to plan and execute your cloud computing strategy.

Core Practice Areas Serviced by Progent for Office Networks in St Petersburg, Florida
Progent provides the support of certified consultants for all aspects of information technology deployed in small organizations. Products and technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for St Petersburg, Florida Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering network support services is based on the Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, comprehensive activity records, consistent follow-up, and strict cost control across an array of network service delivery options that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can assist clients to troubleshoot and repair network issues without the expense or delay of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to handle the majority of IT problems quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration procedure for new clients to accommodate urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out additional information concerning Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site technical assistance for registered customers in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's online service engineers to give small companies the optimal solution: on-premises service technicians when you need them as well as the remote help of Progent's seasoned team of network consultants, security specialists, and business software developers. The wait time for in-person service visits is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite support. Find out more about how and why to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for all businesses who need fast and reliable access to an online Contact Center with efficient phone assistance, remote repair capability, and enough technical depth for full escalation. Because smaller businesses usually are constrained by limited IT budgets and can provide little management bandwidth for dealing with network support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to make sure that business information systems stay productive. Read more details about Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent provides small businesses budget-friendly availability of world-class consultants who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security engineering, fault tolerant network engineering, virtualization solutions, plus configuration, customization and support for small business programs such as financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with short-term projects such as office moves and major software upgrades, longer term projects such as business reporting software programming and support, relational database application development and administration services, and web development, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent services such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Exchange and SQL Server in order to provide small and midsize businesses with greater levels of dependability, protection, and performance than is possible with the class of internal data center that is realistically affordable for most small and midsize businesses. Since Progent utilizes the same facilities that support the equipment of many of the planet's largest information technology companies, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and service packs stay updated, protection and efficiency is constantly monitored, and systems and data files are consistently archived and available for complete and prompt restoration. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is also simple for clients to transfer to another service firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that allow businesses with multi-vendor environments to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving world-class dependability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can support the mixed- platform and loosely standardized environments common with small companies, and retains control of the software licenses in the customer's possession so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote consulting support to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine on-premises IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat progression including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to stop or recover quickly from a ransomware incident. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for St Petersburg, Florida Businesses
Progent's staff size, breadth of technical expertise, and familiarity with enterprise network consulting allow small and midsize businesses to avoid the problems associated with excessive dependence on small service firms or independent consultants.

Teaming with Progent's Experts enables your small business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For network services, small businesses often depend excessively on individual consultants. Though freelance service engineers carry lower expenses than more substantial IT service firms and can afford to charge nominally smaller rates, they are frequently unable to react rapidly to urgent problems. If a freelance engineer is busy with different customer, ill, on travelling, or in class, the lack of replacement staff may require your business to go without help during an emergency. The more your company grows, system unavailability or problems with line-of-business applications get more costly. The dollars you thought you were saving on a freelancer can be eaten up quickly due to lost productivity. In addition, when independent consultants confront unfamiliar problems, the lack of a large engineering team to count on for advice requires them to train on the job while your organization ends up footing the costs for their ongoing training.

  • Gain Access to Expertise in Complex IT Issues
    The majority of smaller support firms or independent engineers who concentrate on small company network consulting may excel at providing routine solutions but don't have the experience to work efficiently with complicated IT configurations that have a variety of platforms, numerous locations, Voice over IP implementations, mobile workers, interconnected financial and analytical software, eCommerce, and specialized business software. Progent's experience with global companies and Progent's large group of specialists can be valuable to your business because big-company environments are by nature complicated, integration issues demand in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of robustness, reliability, and security requires industry-tested leading practices.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system implemented on a tight budget. Lacking a carefully designed architecture, a sequence of band-aid repairs often get piled onto of a marginal structure. As a company evolves, stability and scalability issues can obstruct the productivity of the organization. Such networks need thorough assessment, smart strategic analysis, and in-depth expertise to upgrade to an IT infrastructure that can act as the reliable foundation to handle critical business requirements and ease downstream growth.

  • Partner with Solution Providers, Not Product Vendors
    Small businesses need direction and education to work through an ever more complicated array of technology options offered for accelerating growth and improving efficiency. They do not need an IT engineer or support firm that attempts to promote products. Progent eliminates conflicted motives by not reselling any products. Progent provides consulting and services exclusively. This allows Progent to align consulting services with the real needs of customers. Mixing network support and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of being based on the true needs of a client.

Contact Progent
If your St Petersburg, Florida business wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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