Affordable Network Tech Support from Microsoft Certified Experts for Businesses in Stamford, CT
By offering world-class support when you need it, providing specialized knowledge for key business applications, offering innovative services like virtual server hosting, invoicing only for services you receive, and requiring no setup or retainer fees for standard services, Progent allows your company to increase the competitive value of your It network and reduce support costs. Progent appreciates that information system security, dependability, and performance are as critical to small companies as to major corporations but that small companies don't have the leverage to spend heavily in information technology and in-house support staffs. Progent's basic value proposition is that no network consulting firm can equal Progent's ability to provide the IT support expertise your company requires whenever you require it and at a cost you can afford.

For larger companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal IT support staff. Co-sourcing can save money and minimize technical risks for big projects like software design and development, disaster recovery preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of certified experts to assist your company to design and implement a sensible cloud strategy.

Core Technologies Supported by Progent for Office Networks in Stamford, Connecticut
Progent's team of world-class support professionals provides assistance for virtually all aspects of network technology deployed by companies of any size. Areas supported by Progent in Stamford include:

Service Delivery Alternatives for Stamford, Connecticut Companies
Progent has a selection of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for providing network support is built on the Call Center structure common to larger IT support groups. Progent's Contact Center Service Mechanism promotes fast response, comprehensive service records, reliable follow-up, and tight cost monitoring for a range of IT support delivery modes that include online troubleshooting, on-premises help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled online service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can help clients to analyze and fix hardware and software issues without the expense or time loss of in-person support visits. The experience of Progent's network engineers allows them to resolve most IT problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time clients to address urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn additional details concerning Progent's remote network support expertise.

  • On-site Support
    Progent provides onsite computer support for registered customers in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: in-person service professionals when you need them plus the remote expertise of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for in-person service visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning why to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and dependable access to a professional Contact Center with effective telephone assistance, online repair tools, and sufficient technical strength for all needed escalation. Since smaller businesses usually have tight information technology funds and can provide little executive attention for handling network support tasks, Progent's Helpdesk Services can be the most cost-effective way to make sure that business computer systems are always up and running. Read more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can deliver help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection consulting, non-stop network design, virtualization strategies, plus integration, programming and support for small business applications such as accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can help with short-term projects such as site relocations and massive software migrations, extended initiatives such as business reporting application programming and customization, relational database software programming and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host mission-critical applications such as Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher degrees of dependability, security, and performance than is feasible using the class of on-site data center that is practical for the majority of small and midsize companies. Because Progent uses the same data centers that host the equipment of some of the planet's biggest IT companies, Progent can save you the investment in building and managing the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions remain current, security and efficiency is continually monitored, and systems and data files are regularly backed up and available for complete and rapid recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for the entirety of a small company's servers in a setting that not only delivers the top degree of availability and scalability but that is in addition easy for clients to transfer to another support provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that allow small businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving world-class reliability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed solution, can handle the multi- platform and non- standardized environments common with smaller companies, and keeps ownership of the licenses in the client's possession so that moving to a new virtualized host is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert remote consulting to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that combine physical resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of network security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government mandates for network information protection and incident reporting.

The breadth and depth of Progent's consulting team offer a unique array of benefits to clients trying to maximize the business value of their IT system within a reasonable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, at the front lines of network service, executing a broad variety of technical tasks for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not just expert technical help, but also a consultant with field-tested methods for repairing actual IT problems rapidly. Find out more about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for online service and on-premises help by the minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids major bills for quick fixes. Another advantage of granular invoicing is that you will not be tempted to permit less critical issues to stay unaddressed until they grow into major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by every staff member to each customer. The practice of documenting and organizing support records allows more effective service and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small companies who work with independent service providers or who employ internal support personnel gain when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Stamford, Connecticut company wants to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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