Quick, Affordable Online Network Support for Stamford, Connecticut Small Businesses
For over two decades, Progent has specialized in delivering enterprise-quality IT support services to customers who have small-business budgets. Progent has developed a unique service solution that includes a streamlined, tightly connected virtual office infrastructure, custom remote repair technology, a large team of consultants accredited in a wide array of IT disciplines, a Help Desk service model that promotes responsiveness and guarantees follow-through, a global group of remote service professionals, in-person service dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to solving network problems in the least time and at the least cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house network service group. Co-sourcing can save money and minimize technical risks for major projects like software design and development, disaster recover/business continuity planning, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited experts to assist your company to design and implement a sensible cloud computing strategy.

Main Technical Areas Serviced by Progent for Office Networks in Stamford, Connecticut
Progent's team of world-class support professionals offers support for virtually all aspects of network technology found in companies of all sizes. Technologies supported by Progent in Stamford include:

Service Delivery Alternatives Available for Stamford, Connecticut Businesses
Progent offers a variety of options for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for delivering computer support services is built on the Help Desk structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism ensures rapid response, thorough service records, consistent follow-through, and strict cost control for an array of IT support delivery alternatives that include online troubleshooting, on-premises support, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can assist customers to analyze and repair hardware and software problems without the cost or time loss of travel for onsite support calls. The experience of Progent's network consultants allows them to handle the majority of IT issues rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for new customers to address urgent situations and Progent charges per minute with no sign-up charges or time minimums, so you pay only for the support you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out additional information about Progent's remote computer support expertise.

  • On-site Support
    Progent provides onsite technical assistance for signed-up customers in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's online service experts to give small businesses the optimal solution: on-premises support professionals when you require them as well as the on-line help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The wait time for in-person support visits is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more concerning how and why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Helpdesk Services are designed for all companies who need prompt and reliable access to an online Help Desk with effective telephone assistance, remote troubleshooting capability, and enough technical strength for full escalation. Since smaller companies usually have tight IT funds and can provide little executive bandwidth for handling IT support tasks, Progent's Help Desk Services can be the most efficient way to ensure that small business information networks are always up and running. Read more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small companies affordable availability of world-class IT professionals who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection engineering, high availability network consulting, server virtualization strategies, plus configuration, customization and support for small business programs such as accounting, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including site moves and massive software migrations, longer term initiatives like business analytics software development and customization, database application development and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and network management, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent can host vital business applications such as Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of reliability, security, and recoverability than is possible with the class of internal data center that is achievable for most small organizations. Because Progent utilizes the same facilities that host the gear of many of the world's biggest information technology companies, Progent can save you the cost of creating and managing the systems needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is continually monitored, and systems and data files are regularly archived and ready for complete and rapid restoration. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top degree of availability and scalability but that is also convenient for customers to migrate to a different support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow companies with multi-vendor environments to benefit dramatically on the expense of hardware, infrastructure support, and IT management while getting enterprise-class reliability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can support the mixed- OS and loosely standardized environments common with small companies, and retains control of the software in the client's possession so that moving to a different virtual host is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated collection of network products such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a company-wide view of network protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and statutory requirements for network data security and reporting.

The scope and size of Progent's engineering team bring a unique array of advantages to organizations trying to maximize the productivity of their IT network within a realistic budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional experience, at the front lines of network service, executing a broad variety of IT projects for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This means that you get not only world-class IT skills, but also a support engineer with proven approaches for resolving real-world network problems quickly. Read additional information about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for remote service and in-person help by the minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no registration fee and requires no retainer for services provided during normal business hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids king-size bills for fast solutions. An additional benefit of granular pricing is that clients will be less inclined to allow simple problems to fester until they grow into major problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by every consultant to each customer. The discipline of detailing and archiving support activity results in more effective service and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent has little competition. Small businesses who work with independent consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Stamford, Connecticut company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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