Immediate, Affordable Online Computer Network Assistance for Stamford, Connecticut Small Businesses
For more than twenty years, Progent has focused on providing enterprise-class computer support to customers with small-company budgets. Progent has developed a powerful support system that features a low-overhead, seamless virtual office infrastructure, custom remote repair technology, a large team of engineers certified in a broad array of technical disciplines, a Call Center service structure that maximizes responsiveness and guarantees follow-through, a global group of on-line troubleshooting experts, in-person service dispatching for the majority of most zip codes in the United States, and a corporate culture focused on solving technical problems in the shortest time and at the lowest cost to clients.

For larger businesses, Progent offers co-sourcing support to add to the subject matter expertise of your in-house IT service staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application development, business continuity planning, network security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to accredited experts to help your business to plan and implement a sensible cloud strategy.

Primary Practice Areas Supported by Progent for Office Networks in Stamford, Connecticut
Progent's team of world-class support professionals offers support for virtually all aspects of information systems used by companies of any size. Practice areas supported by Progent in Stamford include:

Service Delivery Alternatives Available for Stamford, Connecticut Companies
Progent has a selection of options for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for providing network support services is based on the Help Desk operational structure familiar to larger IT groups. Progent's Contact Center Support Model promotes rapid support, comprehensive service records, consistent follow-through, and tight cost monitoring across an array of network service delivery options that include online troubleshooting, on-premises help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can help clients to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to resolve most network problems quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible registration procedure for new customers to address urgent network problems and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the help you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out additional information about Progent's online computer support services.

  • On-site Service
    Progent provides on-site technical support for registered clients in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote service engineers to give small businesses the ideal combination: in-person support technicians when you need them plus the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The response time for in-person service visits is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more concerning why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Helpdesk Services are intended for small and midsize companies who need prompt and dependable access to an online Contact Center with effective telephone support, online repair tools, and sufficient technical depth for full problem escalation. Since smaller businesses typically have limited information technology funds and can provide little executive attention for dealing with network support, Progent's Contact Center Services can be the most efficient option to make sure that small business information networks stay productive. Read more details concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to world-class consultants who can deliver assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network security consulting, non-stop network design, virtual server strategies, plus configuration, programming and support for business software including accounting, ERP and MRP, business analytics, CRM, and productivity suites. Progent can help with one-shot projects including site moves and major system migrations, longer term initiatives like management information application programming and support, database software programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency response such as disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with higher levels of dependability, security, and performance than is feasible using the type of in-house data center that is realistically affordable for the majority of small businesses. Because Progent uses the same facilities that host the gear of some of the world's biggest information technology companies, Progent can save you the cost of building and maintaining the infrastructure needed for enterprise-class cooling, electrical backup, and redundant Internet access. For managed applications, Progent can also see to it that patches and revisions stay updated, protection and efficiency is continually monitored, and systems are consistently backed up and available for complete and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's servers in a setting that not only delivers the top level of dependability and extensibility but that is also convenient for clients to transfer to a different service provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization technologies that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered service, can support the mixed- OS and loosely standardized networks common with small businesses, and retains control of the software licenses in the customer's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced remote support to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent offers a portfolio of low-cost, set-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, identification, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight Systems Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any looming problems can be addressed before they can impact your network Find out more details about ProSight Systems Watch server and desktop remote monitoring and management services.

Why Progent Is the Right Choice for Stamford, Connecticut Small Businesses
Progent's size, breadth of technical skill, and familiarity with enterprise IT support allow small businesses to avoid the problems related to over reliance on small support firms or independent engineers.

Working with Progent enables your small business to:

  • Prevent Over Reliance on Individual Consultants
    For IT services, smaller businesses sometimes depend heavily on independent consultants. Though individual service providers have lower overhead than more substantial IT service firms and can afford to bill apparently lower fees, individuals are sometimes too overworked to react rapidly to urgent situations. If a freelance engineer is occupied with different client, sick, on vacation, or in training, the absence of backup staff may force your business to wait for help during a crisis. As your small business expands, network downtime or difficulties with line-of-business applications get more costly. The dollars you believed you were conserving on an independent consultant can evaporate fast due to lost productivity. Also, when freelance consultants confront new problems, the unavailability of a large engineering team to fall back on for assistance forces them to learn in place while your business ends up footing the bill for their continuing education.

  • Have Access to Expertise in Sophisticated Network Solutions
    Many small service organizations or independent consultants focused on small company IT support are capable of providing connect-the-dots solutions but lack the seasoning to deal efficiently with complex network infrastructures with mixed operating systems, multiple locations, VoIP implementations, mobile clients, interconnected financial and operational applications, data-driven web sites, and specialized business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of experts can benefit your business because enterprise networks are characteristically complicated, integration issues require in-depth knowledge in numerous technical areas, and achieving an acceptable degree of robustness, reliability, and protection calls for industry-tested leading practices.

  • Build a Firm Basis for Growth
    Small businesses often begin with a network implemented on a shoestring budget. Lacking a strong basis, a sequence of improvised repairs commonly get tossed onto of a weak structure. As a business grows, reliability and scalability issues can hinder the productivity of the organization. Such environments require thorough evaluation, smart business planning, and broad-based expertise to upgrade to an IT environment that can provide the solid basis to handle current business requirements and support future growth.

  • Partner with Solution Providers, Not Product Vendors
    Smaller businesses require direction and education to navigate through an ever more complicated maze of IT alternatives available for enabling growth and improving efficiency. They do not need a network consultant or service organization that tries to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides consulting and services only. This allows Progent to align consulting services with the genuine needs of customers. Combining IT support and product selling can result in a situation where the proposed solution is based on a preselected vendor instead of being driven by the actual needs of a customer.

Contact Progent
If your Stamford, Connecticut business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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