Stamford, CT Online Support from World-class Computer Service Professionals
Progent's computer network technical support services can provide your Stamford, CT company low cost and dependable access to Microsoft and Cisco certified information technology professionals. By providing network consulting help when you need it, providing advanced expertise for key applications, offering unique support such as 24x7 server monitoring, and billing only for services you use, Progent gives your Stamford, Connecticut company an economical alternative for optimizing the productivity of small-scale business networks. If you have a local system, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to build and support a robust and safe information system and to benefit from quick availability of the seasoned support ordinarily available only to enterprises who can set up a sizeable in-house IT group.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the skills of your internal IT service staff. This can save money and minimize technical risks for big projects like software development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to accredited consultants to help your business to plan and implement your cloud computing strategy.

Core Technologies Serviced by Progent for Office Networks in Stamford, Connecticut
Progent provides the services of accredited consultants for all facets of information technology deployed in small and midsize organizations. Products and technologies serviced by Progent include:

Support Delivery Options for Stamford, Connecticut Companies
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and network administration. Progent's model for delivering IT support is based on the Call Center structure common to big IT groups. Progent's Helpdesk Service Model ensures fast support, comprehensive activity records, reliable follow-up, and strict expense control for a range of IT service delivery modes that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can assist clients to analyze and repair hardware and software problems without the expense or delay of travel for onsite service calls. The background of Progent's network engineers makes it possible to handle most network problems rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for new clients to address urgent network problems and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn more information about Progent's online network troubleshooting expertise.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to deliver small companies the best of both worlds: onsite support technicians when you need them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The response time for on-site support visits is typically under one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more concerning how to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Helpdesk Services are intended for all businesses and local governments who need prompt and reliable support from an online Helpdesk with efficient telephone support, remote troubleshooting tools, and sufficient technical depth for full problem escalation. Because small and midsize companies usually are constrained by limited IT funds and can spare little management bandwidth for handling IT support, Progent's Help Desk Outsourcing Services can be the most cost-effective way to make sure that small business computer systems stay productive. Read more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly access to world-class consultants who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security consulting, fault tolerant network engineering, virtualization solutions, plus configuration, programming and support for business software including financials, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can help with short-term projects such as site moves and massive system migrations, extended initiatives such as management reporting software development and support, relational database application development and administration support, and web design, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent services such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and MS SQL to provide small and midsize companies with higher degrees of availability, security, and recoverability than is feasible with the class of internal data center that is practical for most small companies. Because Progent utilizes the same data centers that host the gear of many of the planet's largest information technology organizations, Progent can eliminate the investment in building and maintaining the systems required for world-class cooling, power failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, protection and performance is constantly tracked, and systems are regularly backed up and available for full and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small company's servers in an environment that not only delivers the top degree of availability and expandability but that is also simple for clients to migrate to another service firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow companies with multi-vendor environments to save dramatically on the expense of hardware, infrastructure support, and IT management while getting enterprise-class dependability and an unprecedented degree of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can support the mixed- OS and non- standardized networks common with smaller companies, and retains control of the licenses in the customer's hands so that migrating to a different virtualized host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote consulting support to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize physical resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness to stop or recover rapidly after a ransomware attack. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide perspective on network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government requirements for IT data security and reporting.

The scope and size of Progent's engineering staff bring a unique set of advantages to customers wishing to maximize the business value of their information system within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, in the trenches of IT service, performing a broad range of technical projects for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This means that you get not just expert technical skills, but also a consultant with field-tested approaches for repairing real-world IT problems efficiently. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or priority support, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many service organizations impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids major bills for fast fixes. An additional advantage of by-the-minute billing is that customers are less inclined to permit simple issues to stay unaddressed until they become big problems. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support organizations who provide scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each staff member to every client. The discipline of detailing and archiving service records results in more effective service and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Small companies who utilize freelance consultants or who maintain internal support staffs gain when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and productive. Learn more details about Progent's knowledge transfer services.

Contact Progent
If your Stamford, Connecticut business wants to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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