Expert Remote Service for Sterling Heights, Michigan Small Business Computers from Certified Engineers
Small companies have traditionally been overlooked by large network support firms. Many small businesses permit themselves to become overly reliant on freelance engineers or small support organizations who don't have the size or extensive knowledge to react promptly or efficiently to network crises. Still other small businesses resort to mass-market support firms that employ personnel trained to offer standardized solutions to common issues but who do not have the experience and versatility to deal with the diversity of environments and lack of standardization that characterizes small company information networks.

Progent's proven methodology for providing low-cost and successful technical service to small businesses has made Progent among the premiere Microsoft Gold IT service organizations in the United States. Progent has provided online support to small businesses in every state in the country and can dispatch onsite technical support in almost all zip codes.

For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the skills of your internal network support staff. Co-sourcing can reduce expenses and help meet schedules for major projects such as application development, business continuity planning and testing, network security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to certified experts to assist your company to design and implement your cloud computing strategy.

Core Practice Areas Serviced by Progent for Businesses in Sterling Heights, Michigan
Progent's group of certified support professionals provides help for virtually all facets of information technology found in businesses of any size. Areas served by Progent in Sterling Heights include:

Support Delivery Options Available for Sterling Heights, Michigan Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for delivering IT support is based on the Help Desk operational structure common to big IT support groups. Progent's Contact Center Support Mechanism promotes rapid support, thorough service records, consistent follow-through, and tight expense control for a range of IT support delivery alternatives that include remote troubleshooting, in-person support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can help clients to troubleshoot and repair network problems without the expense or time loss of on-premises support visits. The background of Progent's network consultants allows them to resolve the majority of network problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time clients to accommodate emergency situations and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Learn additional information concerning Progent's online network troubleshooting services.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's online service engineers to give small companies the ideal combination: hands-on support technicians when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application developers. The wait time for on-site service visits is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about how to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for small and midsize companies who require fast and dependable access to an online Help Desk with effective phone support, online troubleshooting tools, and enough technical depth for full escalation. Since smaller businesses typically are constrained by tight information technology funds and can provide little executive attention for handling IT support tasks, Progent's Help Desk Services could be the most efficient option to make sure that business computer networks stay productive. Learn more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable access to enterprise-class consultants who can deliver help with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network security consulting, non-stop it system design, server virtualization solutions, plus configuration, programming and training for small business applications including financials, ERP and MRP, reporting, CRM, and office productivity software. Progent can help with one-time projects such as office relocations and major software migrations, extended initiatives like management information software programming and support, relational database application programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host critical applications like Exchange and SQL Server in order to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is feasible with the class of on-site data center that is realistically affordable for most small and midsize businesses. Because Progent utilizes the same data centers that host the equipment of many of the world's biggest information technology organizations, Progent can save you the expense of building and managing the infrastructure needed for enterprise-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also see to it that patches and service packs remain current, security and efficiency is continually monitored, and systems are consistently backed up and available for full and rapid restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is also simple for clients to migrate to a different service provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit companies with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and network management while achieving world-class dependability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and retains control of the licenses in the client's hands so that migrating to a different virtual system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online support to help businesses of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.

Why Progent Offers the Right Alternative for Sterling Heights, Michigan Small Businesses
Progent's staff size, breadth of information technology skill, and experience with corporate IT consulting enable small and midsize businesses to sidestep the pitfalls related to excessive reliance on thinly staffed service organizations or independent engineers.

Teaming with Progent allows your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network support, smaller companies often depend heavily on independent consultants. Though individual service engineers carry lower overhead than larger support firms and can typically charge apparently smaller fees, individuals are often too overworked to respond rapidly to urgent network problems. If an independent consultant is occupied with different customer, sick, on travelling, or in training, the lack of backup staff may force your company to wait for assistance in case of an emergency. As your small business expands, network downtime or difficulties with line-of-business programs become more costly. The dollars you thought you were saving on an independent consultant can evaporate fast due to lower output. Also, when freelance consultants encounter new technologies, the unavailability of a large engineering team to depend on for help requires them to train on the job while your organization ends up with the bill for their continuing education.

  • Gain Access to Expertise in Sophisticated Network Issues
    Many small service organizations or freelance consultants specializing in small business network support may excel at delivering routine fixes but lack the background to deal cost-effectively with complicated network environments with a variety of platforms, multiple offices, VoIP implementations, mobile workers, interconnected financial and analytical software, data-driven web sites, and specialized business software. Progent's background with global companies and Progent's extensive staff of experts can benefit your small business because enterprise environments are inherently complicated, support issues demand thorough understanding of in many technical disciplines, and achieving an acceptable level of robustness, availability, and security calls for enterprise-tested leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small businesses often start with a network implemented on a shoestring budget. Lacking a carefully designed basis, a sequence of improvised repairs often get piled onto of a marginal structure. As a company grows, reliability and expandability problems can undermine the productivity of the business. Such environments require proper assessment, smart business planning, and in-depth expertise to migrate to a network environment that will provide the reliable foundation to meet current business needs and ease downstream growth.

  • Team with Solution Providers, Not Resellers
    Small businesses need direction and education to navigate through an increasingly complicated maze of technology options available for enabling business growth and enhancing efficiency. They do not need an IT consultant or support firm that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers services only. This permits Progent to align technical support with the real interests of customers. Combining IT consulting and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than being driven by the true requirements of a customer.

Get in Touch with Progent
In case your Sterling Heights, Michigan company wants to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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