Low-cost Network Tech Support from Microsoft and Cisco Qualified Professionals for Companies in Sterling Heights, MI
By offering professional know-how when you need it, providing specialized knowledge for critical applications, offering high-value services like virtual server hosting, billing solely for services delivered, and charging no setup fees or retainers for standard services, Progent enables you to increase the competitive value of your It network and reduce support expenses. Progent appreciates that network protection, reliability, and efficiency are just as important to small companies as to large enterprises but that smaller organizations lack the economy of scale to invest heavily in computer technology and internal service groups. Progent's basic competitive advantage is that no IT consulting organization can equal Progent's ability to deliver the IT support expertise your company requires whenever you require it and at prices you can justify.

For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house IT service personnel. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as application development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to help your business to design and implement a sensible cloud strategy.

Popular Practice Areas Serviced by Progent's Consultants for Companies in Sterling Heights, Michigan
Progent's national team of world-class consultants provides support for virtually all aspects of information systems deployed by organizations of all sizes. Practice areas supported by Progent in Sterling Heights include:

Support Delivery Options Available for Sterling Heights, Michigan Companies
Progent offers a selection of options for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for providing IT support is built on the Call Center structure familiar to larger IT organizations. Progent's Helpdesk Support Model ensures fast response, comprehensive service records, reliable follow-up, and tight expense control across an array of network service delivery options that include remote troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified support experts can help clients to troubleshoot and fix hardware and software problems without the cost or delay of on-premises service calls. The experience of Progent's IT consultants allows them to handle most IT problems rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's online network support services.

  • On-site Support
    Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote service experts to give small and midsize businesses the best of both worlds: in-person support professionals when you need them plus the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The response time for on-site service visits is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more about why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Services are designed for all businesses who require prompt and dependable access to a professional Contact Center with efficient telephone support, remote repair tools, and sufficient technical strength for all needed problem escalation. Since small and midsize companies typically have tight IT budgets and can provide little management bandwidth for dealing with network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that business information systems are always up and running. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small companies budget-friendly access to enterprise-class consultants who can provide assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, high availability network design, virtualization strategies, plus integration, customization and training for business applications including accounting, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including office moves and massive system migrations, longer term initiatives such as management analytics application development and support, relational database software programming and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system management, or urgent services like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for key business applications like Exchange and Microsoft SQL Server to provide small companies with greater levels of dependability, security, and performance than is feasible with the type of on-site data center that is practical for most small and midsize organizations. Since Progent utilizes the same facilities that host the gear of many of the world's biggest information technology companies, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for full and prompt recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small organization's servers in a setting that not only provides the top level of availability and extensibility but that is also easy for clients to transfer to a different service provider or to move internally when your situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server technologies that allow small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system support, and network management while getting world-class availability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered package, can support the mixed- platform and loosely standardized networks common with smaller companies, and keeps ownership of the licenses in the customer's possession so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert remote consulting to help organizations of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's ability to block or recover quickly after a ransomware attack. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Sterling Heights, Michigan Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with corporate IT support allow small businesses to avoid the problems related to excessive reliance on small support firms or individual consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Over Reliance on Individual Support Consultants
    For IT support, smaller companies often rely excessively on independent engineers. Although freelance support providers carry lower overhead than more substantial support organizations and can afford to charge nominally smaller rates, freelancers are occasionally too busy to respond quickly to urgent problems. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of backup personnel may require your company to go without help in case of an emergency. The more your company expands, network unavailability or difficulties with critical applications become more expensive. The money you believed you were saving on an independent consultant can be eaten up quickly due to lost output. Also, when freelance consultants confront unfamiliar problems, the unavailability of a big consulting group to depend on for advice forces them to learn on the job while your organization ends up footing the bill for their continuing education.

  • Have Access to Expertise in Sophisticated IT Solutions
    The majority of small service firms or independent engineers who concentrate on small company network support are capable of delivering connect-the-dots solutions but don't have the experience to work cost-effectively with complicated IT infrastructures that have a variety of operating systems, many sites, Voice over IP implementations, mobile clients, interconnected accounting and operational applications, data-driven web sites, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive team of specialists can benefit your small business because enterprise environments are inherently complicated, integration issues demand in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of stability, reliability, and protection requires enterprise-tested processes.

  • Build a Firm Foundation for Seamless Growth
    Small companies often begin with an IT system cobbled together on a tight budget. Without a proper basis, a sequence of ad hoc repairs commonly get tossed onto of a marginal foundation. As a company evolves, stability and scalability issues can hinder the productivity of the organization. Such networks need thorough assessment, smart business planning, and broad-based expertise to migrate to an IT environment that can act as the reliable foundation to meet current business requirements and ease future expansion.

  • Team with Solution Finders, Not Product Vendors
    Small businesses need direction and insight to navigate through an increasingly complicated array of technology alternatives available for enabling business growth and improving efficiency. Businesses do not need an IT consultant or service firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent provides consulting and services only. This permits Progent to align consulting support with the genuine interests of clients. Mixing IT consulting and product selling can lead to a conflict where the proposed solution is built around a preselected technology rather than being based on the actual needs of a customer.

How to Contact Progent
In case your Sterling Heights, Michigan business wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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