Sterling Heights, MI Online Help from Certified Network Service Experts
Progent's network help services can provide your Sterling Heights, MI company low cost and consistent access to Microsoft and Cisco certified information technology experts. By delivering network support help when you require it, providing advanced knowledge for key technologies, delivering value-added services such as automated server monitoring, and invoicing only for services you receive, Progent gives your Sterling Heights, Michigan business an affordable option for maximizing the business value of small-scale business information systems. If you have a local datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations and local governments to build and maintain a robust and secure IT system and to have quick access to the experienced consulting ordinarily restricted to corporations who are able to maintain a large in-house information technology staff.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your internal IT support team. This can cut costs and help meet schedules for major projects such as application programming, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can in addition provide the services of accredited consultants to help your business to plan and implement a sensible cloud strategy.

Key Practice Areas Supported by Progent for Companies in Sterling Heights, Michigan
Progent's national team of world-class support professionals offers help for all facets of network systems used by businesses of all sizes. Practice areas served by Progent in Sterling Heights include:

Service Delivery Options Available for Sterling Heights, Michigan Companies
Progent offers a selection of options for providing small businesses with affordable IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing network support services is based on the Help Desk operational structure common to larger IT support organizations. Progent's Contact Center Service Mechanism promotes rapid response, comprehensive activity records, reliable follow-up, and tight expense control for a range of network support delivery options that include online troubleshooting, in-person help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can assist customers to troubleshoot and repair hardware and software issues without the cost or time loss of on-premises service calls. The experience of Progent's IT engineers makes it possible to handle the majority of network issues quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for new customers to accommodate emergency situations and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more information about Progent's online network troubleshooting expertise.

  • On-site Support
    Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote support experts to deliver small companies the best of both worlds: hands-on service professionals when you require them as well as the on-line help of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for on-site support calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who need prompt and reliable access to an online Help Desk Call Center with effective phone support, online repair tools, and sufficient technical depth for full problem escalation. Because small and midsize businesses usually have tight information technology funds and can provide little executive attention for handling network support, Progent's Contact Center Services could be the most cost-effective way to make sure that small business computer networks are always up and running. Learn more about Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small businesses affordable availability of enterprise-class consultants who can provide assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop it system engineering, virtualization solutions, plus configuration, programming and support for business software such as financials, operations, management reporting, CRM, and productivity software. Progent can provide assistance with one-time projects including site relocations and major system migrations, longer term initiatives such as management analytics application programming and support, relational database application development and DBA services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency services such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for key business applications such as Microsoft Exchange Server and MS SQL to provide small and midsize companies with greater levels of availability, protection, and recoverability than is possible with the class of in-house data center that is achievable for most small and midsize organizations. Because Progent uses the same facilities that support the gear of some of the world's largest information technology companies, Progent can save you the investment in building and maintaining the systems needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and service packs stay current, protection and efficiency is constantly tracked, and systems and data files are regularly backed up and available for complete and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small organization's production servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is also convenient for customers to transfer to a different service provider or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that allow companies with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while getting enterprise-class dependability and an unparalleled level of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed package, can handle the multi- OS and non- standardized networks common with smaller companies, and keeps control of the software in the client's hands so that moving to a different virtual host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting support to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire threat progression including protection, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly after a ransomware incident. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and productivity programs used by most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of system protection and can help with complex security programs like SIEM solutions to help companies comply with business standards and statutory requirements for network information protection and incident reporting.

The breadth and size of Progent's consulting staff offer a unique array of advantages to clients wishing to maximize the productivity of their information network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on industry experience, in the trenches of network service, performing a broad variety of technical projects for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This means that you get not only expert IT capability, but also a support engineer with proven methods for solving real-world network problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for online service and in-person help by the minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no registration charge and requires no monthly commitment for support services provided during normal working hours. Many support organizations impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major invoices for quick repairs. Another benefit of by-the-minute invoicing is that you won't be inclined to permit minor problems to stay unaddressed until they become major ones. Read more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local service organizations who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation given by every staff member to each client. The practice of documenting and organizing support activity allows more effective service and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent faces little competition. Small businesses who work with freelance service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive. Learn more about Progent's knowledge transfer services.

How to Contact Progent
If your Sterling Heights, Michigan company wants to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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