Sterling Heights, MI Remote Support from World-class Computer Service Professionals
Progent's computer support services can deliver your Sterling Heights, MI business cost-effective and consistent support from enterprise-class computer engineers. By delivering IT support help when you require it, providing advanced expertise for vital applications, offering value-added support such as 24x7 network monitoring, and charging only for services you receive, Progent gives your Sterling Heights, Michigan business an economical solution for optimizing the profitability of small-scale business information systems. If you have a local datacenter, rely on cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations and local governments to create and maintain a reliable and secure IT system and to have quick availability of the seasoned support typically restricted to businesses who are able to maintain a sizeable internal IT organization.

For larger businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT support staff. Co-sourcing can save money and help meet schedules for big projects such as application programming, disaster recover/business continuity planning, network security audits, office consolidations, or software migrations.

Progent can in addition offer access to certified experts to help your company to design and execute a sensible cloud computing strategy.

Core Products and Technologies Supported by Progent for Office Networks in Sterling Heights, Michigan
Progent's nationwide team of world-class consultants offers help for virtually all aspects of network technology found in companies of all sizes. Practice areas supported by Progent in and around Sterling Heights include:

Service Delivery Alternatives Available for Sterling Heights, Michigan Companies
Progent has a selection of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for delivering IT support services is based on the Call Center operational structure common to big IT support groups. Progent's Contact Center Support Model ensures rapid response, comprehensive service records, dependable follow-up, and tight cost monitoring for a range of IT service delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and repair network issues without the cost or delay of travel for onsite support calls. The background of Progent's IT engineers makes it possible to resolve most network problems quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to accommodate urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Find out more information about Progent's remote network support services.

  • Onsite Support
    Progent offers onsite technical support for signed-up customers in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's remote service experts to deliver small companies the best of both worlds: hands-on support technicians when you require them plus the on-line help of Progent's seasoned staff of network consultants, security professionals, and business software developers. The wait time for in-person service visits is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more details concerning how and why to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for all businesses and local governments who need fast and reliable access to an online Helpdesk with effective phone support, remote troubleshooting capability, and enough technical depth for all needed escalation. Since smaller businesses typically are constrained by limited IT funds and can provide scant management bandwidth for dealing with IT support, Progent's Contact Center Services could be the most cost-effective option to make sure that business information networks are always productive. Read more details concerning Progent's Contact Center services.

  • Consulting Services
    Progent offers small companies affordable availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network protection consulting, non-stop it system consulting, virtualization strategies, plus integration, programming and training for small business applications including financials, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as office moves and major software migrations, longer term initiatives such as business analytics application development and customization, database application programming and DBA support, and web design, continuing services such as server monitoring and network administration, or urgent services like data restoration and malware removal.

  • Application Hosting
    Progent can host key business applications such as Microsoft Exchange Server and MS SQL in order to provide small businesses with greater levels of reliability, protection, and performance than is feasible using the type of in-house data center that is achievable for most small and midsize businesses. Because Progent utilizes the same facilities that support the gear of some of the world's largest information technology companies, Progent can save you the expense of building and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is constantly tracked, and systems are consistently backed up and available for full and rapid restoration. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small company's production servers in a setting that not only provides the top level of fault-tolerance and expandability but that is in addition easy for clients to migrate to another support firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is based on mature virtualization techniques that allow companies with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed service, can handle the mixed- platform and loosely standardized environments typical of smaller businesses, and retains ownership of the software in the customer's hands so that migrating to a different virtual system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert online support services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine local IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure technologies including firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide perspective on network security and can assist with advanced security projects such as SIEM solutions to help enterprises meet industry standards and statutory mandates for network information protection and incident reporting.

The scope and depth of Progent's consulting staff bring a powerful set of benefits to clients wishing to maximize the productivity of their IT system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, at the front lines of network service, performing a broad range of technical tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested approaches for resolving actual IT problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for after-hours or priority service, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for services provided during normal business hours. Many service firms impose large minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with king-size bills for quick repairs. Another advantage of by-the-minute pricing is that customers won't be inclined to permit simple problems to stay unaddressed until they grow into big problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation given by every staff member to every client. The practice of detailing and archiving service records results in more efficient service and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has few competitors. Small businesses who work with independent service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient. Read more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Sterling Heights, Michigan company wants to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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