Professional Remote Troubleshooting for Sterling Heights, Michigan Networks from World-class Engineers
Small companies have typically been ignored by major IT support organizations. Many small companies permit themselves to grow overly reliant on freelance consultants or small consulting organizations who lack the bandwidth or comprehensive knowledge to react promptly or effectively to network emergencies. Still other small businesses resort to mass-market support providers that employ personnel trained to provide standardized fixes for common issues but who do not have the experience and technical scope to deal with the diversity of configurations and lack of standards that characterizes small business information networks.

Progent's time-tested approach to delivering low-cost and effective network service to small businesses has made Progent one of the premiere Microsoft Gold IT service firms in the industry. Progent has delivered remote help to businesses in every state in the U.S. and offers in-person technical support in most zip codes.

For mid-size and large companies, Progent offers co-sourcing support to reinforce the technical skills of your internal IT support team. This can save money and help meet schedules for big IT initiatives such as software development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified experts to assist your business to design and implement your cloud strategy.

Key Products and Technologies Serviced by Progent for Office Networks in Sterling Heights, Michigan
Progent provides the support of certified consultants for all facets of information technology deployed in small companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Options for Sterling Heights, Michigan Businesses
Progent has a variety of alternatives for providing small companies with affordable computer services for technical support, system architecture, hosting, and IT management. Progent's paradigm for providing IT support is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Helpdesk Support Mechanism ensures fast response, thorough activity documentation, dependable follow-up, and tight cost control across an array of IT support delivery options that include online troubleshooting, in-person help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can assist customers to analyze and fix hardware and software issues without the cost or time loss of on-premises service visits. The background of Progent's IT engineers allows them to resolve most network issues rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup procedure for new clients to address urgent network problems and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Learn more details concerning Progent's remote computer support services.

  • Onsite Service
    Progent provides onsite technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support experts to deliver small companies the ideal combination: in-person support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The wait time for in-person service calls is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more about how and why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Helpdesk Services are designed for all businesses who require prompt and reliable support from a professional Contact Center with effective telephone assistance, remote repair tools, and sufficient technical depth for full problem escalation. Because small and midsize businesses typically are constrained by tight information technology funds and can provide little management attention for handling IT support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective way to ensure that small business computer networks are always productive. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small companies affordable availability of world-class IT professionals who can provide assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, high availability network engineering, server virtualization solutions, plus integration, customization and support for small business programs including accounting, ERP, reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as office moves and massive system migrations, extended initiatives like management analytics software development and support, relational database application development and administration support, and web development, continuing support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and network management, or urgent services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Exchange and Microsoft SQL to provide small and midsize businesses with higher degrees of dependability, protection, and recoverability than is feasible using the class of in-house data center that is practical for most small and midsize businesses. Because Progent utilizes the same facilities that host the gear of many of the world's biggest IT organizations, Progent can eliminate the expense of building and managing the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is continually tracked, and systems are regularly backed up and ready for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small organization's production servers in an environment that not only delivers the top level of dependability and scalability but that is in addition simple for customers to migrate to another support firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit businesses with mixed environments to save dramatically on the expense of capital equipment, infrastructure support, and network administration while achieving enterprise-class availability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can support the multi- OS and non- standardized networks common with smaller companies, and retains ownership of the software in the customer's possession so that migrating to a new virtual system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert online consulting services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including filtering, detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so that all potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Why Progent Offers the Right Choice for Sterling Heights, Michigan Businesses
Progent's staff size, breadth and depth of technical skill, and experience with enterprise IT consulting allow small businesses to avoid the problems related to over dependence on thinly staffed service organizations or freelance engineers.

Teaming with Progent's Experts allows your small business to:

  • Prevent Over Reliance on Individual Consultants
    For IT support, small businesses sometimes rely excessively on individual engineers. Though freelance support engineers carry lower overhead than more substantial support organizations and can typically charge nominally lower fees, individuals are sometimes stretched to far to react quickly to urgent network problems. If an independent consultant is busy with another client, sick, on travelling, or in class, the lack of replacement personnel may require your company to wait for assistance in case of an emergency. The more your small business expands, network downtime or difficulties with line-of-business applications get more costly. The dollars you believed you were saving on an independent consultant can evaporate fast due to lower output. In addition, when independent engineers confront unfamiliar technologies, the lack of a large consulting team to depend on for help requires them to train in place while your organization winds up with the bill for their ongoing education.

  • Have Access to Expertise in Complex Network Issues
    Many smaller service organizations or freelance engineers specializing in small business IT consulting are capable of providing connect-the-dots fixes but lack the background to deal cost-effectively with complex IT environments that have a variety of platforms, many offices, VoIP systems, mobile clients, integrated financial and operational applications, data-driven web sites, and custom line-of-business applications. Progent's background with global companies and Progent's large group of specialists can be valuable to your small business because enterprise networks are characteristically complicated, support problems require in-depth knowledge in many technical disciplines, and reaching a high degree of robustness, reliability, and security calls for enterprise-proven processes.

  • Build a Firm Basis for Seamless Growth
    Small companies typically begin with a network implemented on a shoestring budget. Without a carefully designed basis, a series of ad hoc fixes often get piled on top of a tenuous foundation. As a business evolves, stability and scalability problems can hinder the productivity of the business. These environments need proper assessment, intelligent strategic planning, and broad-based experience to upgrade to an IT infrastructure that will act as the solid foundation to meet current business needs and support downstream growth.

  • Partner with Solution Consultants, Not Product Resellers
    Small companies require direction and education to work through an ever more complex array of technology alternatives available for enabling growth and enhancing efficiency. Businesses do not need a network engineer or support firm that tries to promote products. Progent eliminates conflicts of interest by not selling any products. Progent sells services only. This allows Progent to align technical support with the genuine interests of customers. Combining IT consulting and product reselling can lead to a situation where the recommended solution is based on a preselected vendor rather than being based on the true requirements of a client.

Get in Touch with Progent
If your Sterling Heights, Michigan business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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