Immediate, Affordable Remote Computer Help for Sterling Heights, Michigan Small Businesses
For over two decades, Progent has specialized in delivering enterprise-quality computer support to customers with small-business budgets. Progent has built a powerful support solution that includes a cost-effective, seamless virtual office network, sophisticated remote repair tools, a substantial team of engineers certified in a wide array of technical practice areas, a Help Desk Call Center operational model that maximizes responsiveness and guarantees follow-through, a global team of on-line troubleshooting professionals, in-person support options for the majority of most zip codes in the United States, and a corporate ethos committed to resolving network problems in the shortest time and at the least cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the technical skills of your internal IT service personnel. Co-sourcing can reduce expenses and minimize technical risks for major projects such as application development, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations.

Progent can also offer the services of certified experts to help your company to plan and execute your cloud strategy.

Main Products and Technologies Supported by Progent for Businesses in Sterling Heights, Michigan
Progent's nationwide team of certified experts provides assistance for virtually all aspects of information technology deployed by companies of any size. Areas served by Progent in Sterling Heights include:

Service Delivery Alternatives Available for Sterling Heights, Michigan Companies
Progent offers a variety of options for providing small businesses with affordable IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering computer support services is built on the Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes rapid support, comprehensive service documentation, reliable follow-through, and strict cost monitoring across an array of IT support delivery alternatives that include remote troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service professionals can assist customers to troubleshoot and fix network problems without the expense or time loss of on-premises support calls. The experience of Progent's IT consultants allows them to resolve most IT issues quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address urgent situations and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Learn more information concerning Progent's online network troubleshooting expertise.

  • On-site Support
    Progent offers onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote service engineers to deliver small and midsize companies the ideal combination: in-person support technicians when you require them plus the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for on-site service calls is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more about how to register for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses who require prompt and reliable access to an online Help Desk Call Center with effective telephone support, online repair tools, and enough technical strength for full problem escalation. Since small and midsize companies usually are constrained by limited IT budgets and can spare little management bandwidth for handling IT support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to make sure that business information networks are always up and running. Read more details about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant network consulting, virtualization strategies, plus integration, programming and support for business software including accounting, ERP, reporting, sales automation, and office productivity software. Progent can help with one-shot projects including site moves and major software upgrades, extended projects such as business information application development and customization, relational database software programming and DBA services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Exchange and Microsoft SQL in order to provide small businesses with higher degrees of availability, security, and performance than is possible using the class of in-house data center that is realistically affordable for the majority of small and midsize businesses. Since Progent utilizes the same data centers that host the gear of many of the planet's largest information technology companies, Progent can save you the expense of building and managing the infrastructure required for enterprise-class cooling, power failover, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions stay current, security and efficiency is continually monitored, and systems are regularly archived and ready for full and prompt recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's production servers in an environment that not only provides the highest degree of dependability and extensibility but that is in addition convenient for clients to migrate to a different support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that allow businesses with multi-vendor networks to benefit significantly on the costs of hardware, system maintenance, and network management while getting world-class reliability and an unprecedented level of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed service, can handle the mixed- OS and non- standardized networks common with small businesses, and keeps control of the software in the client's hands so that migrating to a new virtual system is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote support to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a collection of affordable, fixed-price monthly services designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight Systems Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight Systems Watch server and desktop automated management services.

Why Progent Is the Smart Choice for Sterling Heights, Michigan Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise IT support enable small businesses to sidestep the pitfalls related to over reliance on small support firms or individual engineers.

Working with Progent's Experts allows your small business to:

  • Avoid Excessive Reliance on Freelance Consultants
    For network support, small businesses often rely excessively on individual consultants. Though freelance support engineers carry lower expenses than larger support organizations and can typically charge apparently smaller rates, individuals are occasionally unable to respond rapidly to urgent network problems. If an independent consultant is occupied with different customer, ill, on travelling, or in training, the absence of backup staff may require your company to go without help during an emergency. The more your small business expands, system unavailability or problems with critical applications get more costly. The dollars you thought you were saving on a freelancer can evaporate fast due to lost output. Also, when independent consultants confront new problems, the unavailability of a big consulting team to rely on for help forces them to train with the meter running while your organization ends up with the bill for their continuing training.

  • Have Access to Experts in Sophisticated IT Issues
    Many small service organizations or freelance engineers who concentrate on small business network consulting may excel at delivering connect-the-dots fixes but don't have the background to work efficiently with complicated network infrastructures with mixed platforms, numerous locations, Voice over IP systems, mobile clients, integrated accounting and analytical software, eCommerce, and custom business software. Progent's background with worldwide companies and Progent's large staff of experts can be valuable to your company because big-company networks are characteristically complex, integration problems require thorough understanding of in many technical disciplines, and achieving a high level of robustness, reliability, and protection requires enterprise-proven best practices.

  • Create a Firm Basis for Seamless Growth
    Small companies typically start with an IT system cobbled together on a shoestring budget. Lacking a carefully designed basis, a series of improvised repairs commonly get tossed onto of a weak structure. As a company grows, stability and scalability issues can obstruct the success of the business. These networks require proper evaluation, smart strategic planning, and broad-based experience to upgrade to a network environment that can act as the reliable basis to handle critical business needs and ease downstream growth.

  • Work with Solution Providers, Not Resellers
    Small companies need direction and education to work through an increasingly complex maze of IT alternatives offered for accelerating growth and improving efficiency. They do not need an IT engineer or support organization that tries to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent offers consulting and services exclusively. This allows Progent to match consulting services with the real interests of customers. Combining IT support and product reselling can lead to a situation where the recommended solution is built around a preselected vendor rather than being based on the true needs of a small business.

How to Contact Progent
In case your Sterling Heights, Michigan company wants to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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