Fast, Affordable Remote Computer Network Technical Support for Sterling Heights, Michigan Small Companies
For more than two decades, Progent has specialized in providing world-class network support services to customers with small-business IT budgets. Progent has developed a unique service solution that includes a streamlined, tightly connected virtual office infrastructure, custom online repair tools, a substantial team of consultants certified in a wide array of IT practice areas, a Help Desk operational model that promotes efficiency and ensures follow-through, a global team of on-line troubleshooting professionals, in-person service dispatching for the majority of most zip codes in the United States, and a company ethos focused on solving network problems in the least time and at the lowest cost to clients.

For mid-size and large companies, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal IT support staff. This can reduce expenses and minimize technical risks for big projects like software design and development, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to certified experts to assist your business to design and execute your cloud strategy.

Key Technical Areas Serviced by Progent for Business Networks in Sterling Heights, Michigan
Progent's team of industry certified support professionals provides help for virtually all aspects of network technology used by companies of all sizes. Areas served by Progent in Sterling Heights include:

Support Delivery Options Available for Sterling Heights, Michigan Businesses
Progent has a variety of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting, and IT management. Progent's model for providing computer support is built on the Call Center structure familiar to big IT organizations. Progent's Help Desk Support Model ensures rapid support, comprehensive service records, dependable follow-through, and tight expense control for a range of network support delivery alternatives that include remote repairs, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can help clients to analyze and repair hardware and software problems without the cost or delay of travel for onsite service visits. The background of Progent's IT consultants allows them to resolve the majority of network issues quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to accommodate emergency network problems and Progent charges per minute with no sign-up fees or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Learn more information about Progent's remote computer support services.

  • On-site Service
    Progent provides onsite technical support for signed-up clients in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online service engineers to deliver small companies the ideal combination: in-person service professionals when you require them as well as the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The wait time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more concerning how and why to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who require prompt and reliable support from an online Help Desk with efficient telephone assistance, remote repair capability, and enough technical depth for full problem escalation. Because small and midsize companies usually are constrained by tight IT funds and can provide scant executive attention for handling network support tasks, Progent's Contact Center Services can be the most cost-effective option to make sure that small business computer systems stay up and running. Read more details about Progent's Contact Center services.

  • Consulting Services
    Progent offers small businesses affordable access to world-class consultants who can provide assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network protection consulting, high availability network design, virtual server strategies, plus configuration, customization and support for small business programs such as accounting, ERP, reporting, sales automation, and productivity packages. Progent can help with short-term projects such as site moves and massive software migrations, longer term projects like business analytics application development and customization, database application programming and DBA services, and web design, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system administration, or emergency response like data restoration and virus removal.

  • Application Hosting
    Progent can host vital business applications like Exchange and SQL Server in order to provide small companies with greater levels of availability, protection, and performance than is possible using the class of internal data center that is achievable for most small and midsize organizations. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest information technology companies, Progent can eliminate the expense of creating and maintaining the systems required for world-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and revisions remain current, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and available for full and prompt restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize organization's production servers in an environment that not only provides the highest level of availability and scalability but that is also simple for customers to migrate to another support provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that permit companies with mixed environments to benefit dramatically on the costs of hardware, infrastructure support, and IT management while getting world-class reliability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered solution, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and retains control of the software in the client's hands so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote consulting support to help companies of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to stop or recover quickly from a ransomware incident. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated collection of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can assist with advanced security projects like SIEM solutions to help enterprises comply with business standards and statutory mandates for IT data protection and reporting.

The breadth and depth of Progent's engineering team bring a unique set of benefits to clients trying to maximize the business value of their IT network within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world industry experience, in the trenches of IT support, executing a wide variety of technical projects for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not just expert technical skills, but also a support engineer with field-tested approaches for resolving real-world network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for online service and in-person help per minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for support services delivered during normal working hours. Many service firms impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids major bills for fast solutions. An additional advantage of granular billing is that customers are less inclined to permit incipient problems to fester until they grow into big ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local service firms who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by every consultant to each client. The discipline of detailing and archiving support activity results in more effective service and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who wonít release vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Small companies who work with freelance service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and productive. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Sterling Heights, Michigan company wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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