Affordable Network Support from Microsoft and Cisco Certified Consultants for Businesses in Sunnyvale, CA
By offering professional know-how when you require it, providing specialized knowledge for key applications, providing innovative services like virtual data center hosting, billing solely for services you receive, and requiring no sign-up fees or retainers for standard services, Progent enables your company to maximize the business value of your information system and minimize service expenses. Progent recognizes that network protection, dependability, and performance are just as critical to small companies as to large corporations but that small companies don't have the leverage to spend aggressively in computer networks and in-house support groups. Progent's fundamental competitive advantage is that no network support organization can match Progent's ability to provide the IT support expertise your business requires when you need it and at a cost you can justify.

For larger companies, Progent can provide co-sourcing support to supplement the technical skills of your internal IT service staff. This can reduce expenses and help meet schedules for big projects like application development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to certified consultants to assist your company to plan and execute a sensible cloud computing strategy.

Primary Technical Areas Serviced by Progent for Sunnyvale, California Businesses
A Microsoft Certified Gold Partner consulting company with a world-class team of Cisco certified CCIE network infrastructure consultants and Apple Computer certified engineers, Progent provides urgent troubleshooting and affordable remote consulting to Sunnyvale, CA companies for a wide range of information technologies including:

Service Delivery Options for Sunnyvale, California Companies
Progent has a variety of options for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing IT support services is built on the Help Desk operational structure familiar to big IT support groups. Progent's Contact Center Service Model promotes rapid response, thorough activity records, reliable follow-up, and strict cost control for a range of IT support delivery alternatives that include online repairs, onsite support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to troubleshoot and fix network problems without the expense or delay of travel for onsite service visits. The experience of Progent's network engineers allows them to handle most network problems quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for new customers to accommodate emergency situations and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn additional information about Progent's online network troubleshooting services.

  • Onsite Service
    Progent provides onsite computer assistance for registered clients in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online service experts to deliver small and midsize businesses the best of both worlds: on-premises support professionals when you need them plus the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business software developers. The response time for in-person service visits is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more concerning why to register for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize businesses and local governments who need fast and dependable support from an online Helpdesk with effective telephone assistance, remote repair capability, and sufficient technical depth for all needed escalation. Because smaller businesses usually have tight information technology funds and can provide little executive attention for handling network support tasks, Progent's Help Desk Outsourcing Services could be the most efficient way to ensure that business computer networks stay productive. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network security consulting, fault tolerant network consulting, server virtualization solutions, plus integration, customization and support for small business applications such as financials, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects including office relocations and massive system upgrades, extended initiatives like management information software development and customization, database application programming and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications such as Exchange and Microsoft SQL to provide small businesses with higher levels of availability, protection, and recoverability than is feasible using the type of internal data center that is practical for the majority of small and midsize organizations. Since Progent utilizes the same facilities that host the gear of many of the world's largest information technology organizations, Progent can eliminate the expense of building and managing the infrastructure required for world-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and revisions remain current, protection and performance is constantly monitored, and systems are regularly backed up and ready for full and rapid restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's production servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is in addition easy for customers to transfer to a different service provider or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server techniques that permit small businesses with mixed networks to benefit significantly on the costs of hardware, system maintenance, and IT management while getting world-class reliability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can handle the multi- OS and loosely standardized environments typical of small businesses, and retains control of the licenses in the client's hands so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online support to help companies of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

Special Benefits of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of network products including firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on system protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory mandates for IT data protection and reporting.

The breadth and depth of Progent's consulting staff offer a unique set of advantages to customers wishing to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world professional experience, at the front lines of network support, performing a wide range of technical tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This means that you get not only world-class technical help, but also a support engineer with field-tested methods for repairing real-world IT problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for online service and in-person visits by the minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no sign-up charge and requires no retainer for services provided during regular working hours. Many support firms impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with big invoices for fast repairs. Another advantage of granular invoicing is that your company won't be tempted to allow minor problems to fester until they become big problems. Find out more about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small service organizations who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by each staff member to every customer. The discipline of documenting and archiving service activity allows more effective support and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can concentrate on delivering high-value services where Progent faces little competition. Small businesses who work with independent service providers or who employ internal support personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Sunnyvale, California company needs to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Network Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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