Sunnyvale, CA Remote Support from Certified Computer Troubleshooting Experts
Progent's computer tech support services can deliver your Sunnyvale, CA business affordable and consistent support from enterprise-class consulting professionals. By providing IT support service when you require it, offering advanced expertise for vital technologies, offering value-added support such as 24x7 server monitoring, and charging only for support you receive, Progent gives your Sunnyvale, California company an economical option for maximizing the business value of small-scale business information systems. Whether you have a local system, rely on cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent way for businesses and local governments to create and manage a robust and safe information system and to have quick access to the skilled help ordinarily available only to businesses who are able to afford a sizeable in-house IT organization.

For larger businesses, Progent offers co-sourcing support to supplement the skills of your in-house network service personnel. This can save money and help meet schedules for major projects like application development, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of certified experts to help your company to design and execute your cloud computing strategy.

Key Products and Technologies Supported by Progent for Businesses in Sunnyvale, California
Progent offers the support of accredited experts for all aspects of business network technology found in small companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Options Available for Sunnyvale, California Companies
Progent offers a variety of options for providing small companies with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for providing computer support is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Helpdesk Service Model promotes rapid support, thorough service documentation, reliable follow-up, and tight expense monitoring for a range of network support delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can assist customers to analyze and fix hardware and software problems without the cost or time loss of travel for onsite support calls. The background of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible signup process for new customers to accommodate urgent network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Learn more details about Progent's online computer support services.

  • Onsite Service
    Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online support experts to give small and midsize companies the ideal combination: in-person service professionals when you need them plus the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The response time for in-person service calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more details concerning how to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize companies who need fast and dependable access to an online Help Desk with efficient telephone support, online repair tools, and enough technical strength for full problem escalation. Since small and midsize companies usually have limited IT budgets and can provide little executive attention for handling IT support tasks, Progent's Contact Center Services can be the most cost-effective option to ensure that small business information systems are always up and running. Learn more concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network security consulting, high availability network design, virtualization solutions, plus integration, customization and training for small business software such as accounting, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-time projects including site moves and massive software upgrades, longer term projects like business reporting software development and customization, database application development and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network administration, or urgent services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host vital applications like Exchange and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of availability, protection, and performance than is feasible using the class of in-house data center that is practical for most small businesses. Because Progent uses the same data centers that support the equipment of many of the planet's biggest information technology organizations, Progent can save you the investment in building and managing the systems required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is continually tracked, and systems and data files are consistently archived and ready for full and prompt restoration. Learn more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize company's servers in an environment that not only provides the highest level of dependability and expandability but that is in addition convenient for clients to migrate to a different service firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow companies with mixed networks to save significantly on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed package, can handle the mixed- platform and non- standardized environments typical of smaller companies, and keeps ownership of the licenses in the customer's possession so that moving to a different virtualized host is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online consulting support to help businesses of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and debug their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so that any potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover rapidly after a ransomware attack. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of system protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government mandates for IT data protection and reporting.

The scope and depth of Progent's consulting team offer a powerful array of advantages to companies wishing to maximize the productivity of their information network within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, at the forefront of network support, performing a broad variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This means that you get not only expert technical skills, but also a consultant with proven methods for fixing real-world network problems quickly. Find out more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for online service and on-premises visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no registration charge and asks no retainer for support services provided during regular business hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids big bills for quick solutions. Another advantage of granular invoicing is that your company are not tempted to permit minor problems to fester until they grow into big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by each staff member to every client. The practice of detailing and organizing support records allows more effective support and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent can focus on offering high-value services where Progent faces few competitors. Small companies who work with independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Sunnyvale, California company needs to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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