Professional Remote Technical Support for Sunnyvale, California Networks from Microsoft Certified Consultants
Small businesses have traditionally been overlooked by large network service firms. Some small businesses allow themselves to grow overly dependent on freelance engineers or small support organizations who lack the bandwidth or broad skill sets to react promptly or efficiently to technical crises. Still other small companies turn to mass-market service firms staffed with technicians able to offer standardized fixes for ordinary problems but who do not have the background and versatility to deal with the diversity of environments and lack of standardization typical of small company information systems.

Progent's proven methodology for providing low-cost and effective network support to small businesses has made Progent among the premiere Microsoft-certified network service firms in the country. Progent has delivered online support to small businesses in every state in the U.S. (refer to Progent's customer testimonials).

For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network support team. This can cut costs and help meet schedules for major projects like application design and development, disaster recovery preparedness, security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to certified experts to help your business to design and implement your cloud computing strategy.

Primary Technical Areas Serviced by Progent for Sunnyvale, California Office Networks
A Microsoft-certified Partner computer support company that maintains a world-class team of Cisco CCIE networking experts and Apple Computer accredited engineers, Progent provides urgent assistance and affordable online consulting to Sunnyvale, CA companies for a broad range of information technologies including:

Support Delivery Alternatives Available for Sunnyvale, California Companies
Progent has a selection of alternatives for providing small companies and local governments with affordable IT services for technical support, consulting, hosting, and network administration. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Helpdesk Support Model ensures fast response, comprehensive service documentation, dependable follow-up, and strict expense control across an array of IT service delivery modes that include online repairs, on-premises support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite support calls. The background of Progent's network consultants allows them to handle the majority of network issues quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time customers to accommodate emergency network problems and Progent charges per minute with no sign-up charges or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn more information about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical assistance for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the ideal combination: hands-on support technicians when you require them plus the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business application programmers. The wait time for in-person service visits is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more details concerning why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for small and midsize businesses who require prompt and dependable support from a professional Help Desk with effective phone assistance, remote repair capability, and enough technical depth for full problem escalation. Since smaller companies typically have tight IT budgets and can spare scant management bandwidth for handling IT support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to ensure that small business computer systems are always productive. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network security consulting, non-stop it system design, server virtualization solutions, plus configuration, programming and support for business software including financials, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with short-term projects such as site moves and massive system migrations, extended projects like business reporting software development and support, database application programming and DBA services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host key applications like Exchange Server and SQL Server to provide small businesses with greater levels of availability, protection, and performance than is possible with the type of on-site data center that is realistically affordable for most small and midsize businesses. Since Progent uses the same data centers that host the equipment of some of the planet's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs remain current, protection and efficiency is constantly tracked, and systems and data files are regularly archived and available for complete and rapid restoration. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small company's production servers in a setting that not only delivers the highest level of dependability and expandability but that is in addition easy for customers to migrate to a different service firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and network management while getting world-class availability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can support the mixed- platform and non- standardized networks common with small companies, and keeps ownership of the software licenses in the customer's possession so that migrating to a new virtual system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote support to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to block or recover rapidly from a ransomware attack. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of network technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-certified cybersecurity experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government regulations for IT data security and incident reporting.

The breadth and size of Progent's consulting staff bring a unique set of benefits to clients trying to increase the business value of their information network within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, at the front lines of network support, executing a broad range of IT projects for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested approaches for solving real-world IT problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no sign-up charge and requires no monthly commitment for services provided during normal working hours. Many service organizations impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major invoices for quick repairs. Another advantage of granular invoicing is that clients will not be tempted to allow incipient problems to stay unaddressed until they grow into big problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer scant documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by every staff member to each customer. The practice of detailing and archiving support records results in more efficient support and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Small businesses who utilize freelance consultants or who maintain internal support staffs gain when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and productive. Read more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Sunnyvale, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Help
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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