Fast, Affordable Online Computer Network Assistance for Sunnyvale, California Small Companies
For more than two decades, Progent has specialized in delivering world-class computer support to customers who have small-business budgets. Progent has built a unique support system that includes a cost-effective, tightly connected virtual office network, sophisticated online repair tools, a substantial pool of consultants certified in a broad range of IT practice areas, a Call Center operational model that maximizes responsiveness and guarantees follow-up, a global team of remote service experts, on-site service dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to resolving technical issues in the least time and at the least cost to customers.

For mid-size and large companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house network service staff. Co-sourcing can cut costs and help meet schedules for major IT initiatives like application programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to certified consultants to help your company to design and execute a sensible cloud strategy.

Primary Technologies Supported by Progent for Business Networks in Sunnyvale, California
Progent's team of world-class experts provides assistance for virtually all aspects of network technology used by companies of any size. Practice areas served by Progent in Sunnyvale include:

Support Delivery Alternatives Available for Sunnyvale, California Businesses
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for providing network support services is built on the Help Desk Call Center operational structure common to big IT groups. Progent's Help Desk Call Center Service Model ensures rapid support, comprehensive service documentation, dependable follow-up, and tight cost control across an array of network service delivery alternatives that include online repairs, in-person support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine online service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and fix network problems without the cost or delay of travel for onsite support calls. The background of Progent's network engineers allows them to handle the majority of IT problems rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for new clients to address emergency network problems and Progent charges per minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out more details concerning Progent's online network troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote service experts to deliver small and midsize companies the best of both worlds: in-person service technicians when you require them as well as the on-line help of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for on-site support visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more concerning how to register for Progent's in-person network support.

  • Phone Support
    Progent's Helpdesk Services are designed for all businesses who require prompt and dependable access to a professional Contact Center with efficient telephone support, remote repair tools, and enough technical depth for all needed escalation. Because smaller companies usually are constrained by tight information technology funds and can spare little executive bandwidth for dealing with network support tasks, Progent's Helpdesk Services could be the most efficient way to ensure that business information networks stay productive. Read more about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small businesses budget-friendly access to world-class IT professionals who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network protection engineering, high availability network consulting, virtual server strategies, plus configuration, programming and training for small business programs such as financials, ERP, management reporting, sales automation, and productivity suites. Progent can help with one-time projects including site relocations and major software upgrades, longer term initiatives like management reporting application development and customization, database application programming and DBA services, and web design, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network administration, or urgent response such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host mission-critical applications like Exchange and Microsoft SQL in order to provide small businesses with higher levels of reliability, security, and recoverability than is feasible with the class of internal data center that is achievable for most small and midsize businesses. Because Progent uses the same data centers that host the equipment of many of the planet's largest information technology companies, Progent can save you the investment in creating and maintaining the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs remain updated, security and performance is continually tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the highest degree of dependability and extensibility but that is also easy for clients to migrate to a different service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure support, and network management while achieving world-class dependability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered solution, can handle the multi- OS and loosely standardized environments typical of small businesses, and keeps ownership of the licenses in the client's hands so that moving to a different virtual host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online support to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly after a ransomware attack. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide view of system protection and can assist with complex security projects such as SIEM solutions to help companies comply with business guidelines and statutory regulations for network data security and reporting.

The scope and depth of Progent's consulting staff bring a powerful array of advantages to organizations wishing to maximize the business value of their information network within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional experience, at the front lines of IT service, performing a wide variety of IT tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This means that you get not only world-class technical skills, but also a support engineer with field-tested approaches for fixing real-world IT problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for phone service and on-site visits by the minute. As a result, you pay only for received support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and asks no monthly commitment for support services delivered during normal business hours. Many support organizations impose large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids big bills for fast fixes. Another benefit of by-the-minute invoicing is that clients won't be tempted to allow incipient problems to stay unaddressed until they become big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to every client. The practice of documenting and archiving support records results in more effective support and avoids a variety of typical problems such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Small businesses who work with freelance service providers or who employ internal IT personnel gain when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient. Find out more about Progent's knowledge transfer services.

How to Contact Progent
In case your Sunnyvale, California company wants to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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