Professional Online Technical Support for Syracuse, New York Small Business Computers from World-class Engineers
Small businesses have typically been underserved by major IT service organizations. Many small businesses allow themselves to become excessively dependent on individual consultants or small support organizations who don't have the bandwidth or comprehensive skill sets to react quickly or efficiently to network crises. Still other small businesses turn to giant support firms that employ personnel able to offer standardized fixes for ordinary issues but who do not have the background and technical scope to handle the variety of environments and absence of standardization that characterizes small company IT systems.

Progent's proven methodology for delivering low-cost and successful network service to small businesses has made Progent one of the most respected Microsoft-certified IT consulting organizations in the United States. Progent has delivered online help to businesses in every state in the country (See Progent's customer testimonials).

For larger companies, Progent offers co-sourcing and project management services to supplement the skills of your internal network service personnel. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application design and development, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited consultants to assist your business to plan and execute your cloud strategy.

Key IT Areas Serviced by Progent for Businesses in Syracuse, New York
Progent's nationwide team of world-class experts offers support for all aspects of network technology found in companies of all sizes. Areas served by Progent in and around Syracuse include:

Support Delivery Alternatives Available for Syracuse, New York Businesses
Progent has a variety of alternatives for providing small businesses with affordable IT services for technical support, system architecture, hosting, and IT management. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures fast support, comprehensive service documentation, consistent follow-through, and strict cost control across an array of network service delivery options that include online repairs, onsite support, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can help customers to analyze and repair network problems without the cost or delay of in-person service visits. The experience of Progent's network consultants allows them to resolve the majority of IT issues rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible registration process for first-time customers to address emergency network problems and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out additional information concerning Progent's online network troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online support experts to give small businesses the ideal combination: onsite support professionals when you need them as well as the remote help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The wait time for in-person support calls is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more about how and why to register for Progent's in-person network support.

  • Help Desk
    Progent's Contact Center Services are designed for all businesses and local governments who require prompt and reliable access to an online Help Desk Call Center with effective telephone support, online troubleshooting capability, and enough technical depth for all needed escalation. Since small and midsize businesses usually are constrained by tight information technology budgets and can spare little executive attention for dealing with IT support, Progent's Help Desk Call Center Services could be the most efficient way to ensure that small business information systems stay productive. Learn more details about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network protection consulting, fault tolerant it system design, virtualization strategies, plus configuration, customization and support for business programs such as financials, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including office relocations and massive software migrations, extended initiatives like management information application programming and customization, relational database application programming and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications like Exchange and MS SQL in order to provide small and midsize companies with higher degrees of reliability, protection, and performance than is feasible with the class of in-house data center that is achievable for most small organizations. Since Progent utilizes the same data centers that host the equipment of many of the world's largest IT organizations, Progent can save you the expense of building and managing the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and service packs stay current, protection and efficiency is constantly tracked, and systems and data files are consistently archived and available for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's servers in a setting that not only delivers the top level of dependability and scalability but that is also convenient for customers to transfer to a different support firm or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow small businesses with mixed networks to save dramatically on the costs of capital equipment, system maintenance, and network management while achieving world-class reliability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can handle the mixed- OS and loosely standardized networks typical of small businesses, and retains ownership of the software in the client's hands so that moving to a different virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote consulting to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to block or recover quickly after a ransomware incident. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Syracuse, New York Small Businesses
Progent's size, scope of information technology skill, and familiarity with enterprise network support allow small businesses to sidestep the pitfalls related to over reliance on thinly staffed support firms or individual engineers.

Teaming with Progent allows your company to:

  • Avoid Over Reliance on Individual Consultants
    For network support, smaller businesses often depend heavily on individual engineers. Although freelance service providers carry lower expenses than more substantial IT service organizations and can afford to charge apparently smaller fees, individuals are frequently spread too thin to respond rapidly to urgent network problems. If an independent engineer is busy with another customer, ill, on vacation, or in class, the absence of backup staff may require your company to wait for assistance during an emergency. As your small business expands, network unavailability or problems with line-of-business applications get more costly. The money you believed you were conserving on an independent consultant can disappear fast due to lost output. In addition, when independent engineers confront unfamiliar problems, the lack of a large engineering group to fall back on for assistance requires them to learn on the job while your organization winds up with the costs for their ongoing training.

  • Have Access to Experts in Sophisticated Information Technology Issues
    The majority of smaller service organizations or freelance engineers who concentrate on small business IT support may excel at providing connect-the-dots solutions but lack the seasoning to work efficiently with complex IT infrastructures with mixed platforms, multiple sites, Voice over IP implementations, mobile workforces, integrated accounting and analytical software, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide companies and Progent's large group of specialists can benefit your small business because enterprise networks are by nature complex, support problems demand thorough understanding of in many technical disciplines, and achieving a high level of robustness, reliability, and security calls for industry-tested best practices.

  • Create a Solid Foundation for Growth
    Small businesses typically start with an IT system implemented on a tight budget. Lacking a carefully designed basis, a sequence of improvised fixes commonly get thrown onto of a weak foundation. As a business evolves, reliability and expandability issues can undermine the success of the business. These networks require proper evaluation, intelligent strategic analysis, and in-depth expertise to migrate to an IT environment that can provide the reliable basis to handle current business requirements and ease future expansion.

  • Work with Solution Consultants, Not Product Vendors
    Smaller companies need direction and education to navigate through an increasingly complicated array of technology alternatives offered for accelerating business growth and improving productivity. Businesses do not need a network engineer or service firm that tries to promote a product. Progent avoids conflicted motives by not selling any products. Progent provides consulting and services only. This permits Progent to align technical services with the real interests of customers. Combining IT support and product reselling can lead to a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the true requirements of a customer.

Get in Touch with Progent
In case your Syracuse, New York business needs to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2019 Progent Corporation. All rights reserved.