Expert Online Technical Support for Syracuse, New York Computer Networks from Microsoft Certified Engineers
Small businesses have typically been ignored by major IT support organizations. Many small companies permit themselves to become dangerously reliant on individual engineers or small consulting organizations who lack the size or extensive knowledge to respond promptly or efficiently to network emergencies. Still other small businesses resort to giant support providers staffed with technicians taught to offer standardized solutions to ordinary problems but who do not have the experience and technical scope to deal with the diversity of environments and lack of standardization typical of small business IT systems.

Progent's time-tested approach to providing affordable and effective network service to small companies has made Progent one of the premiere Microsoft network service organizations in the industry. Progent has provided remote help to businesses in every state in the United States and can dispatch onsite help in almost all zip codes.

For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal network service team. This can reduce expenses and help meet schedules for big IT initiatives such as software design and development, business continuity planning, security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to accredited experts to assist your business to plan and execute a sensible cloud computing strategy.

Core Products and Technologies Serviced by Progent for Syracuse, New York Business Networks
As a Microsoft Gold Certified Partner consulting company that maintains a large group of Cisco CCIE network infrastructure experts and Apple certified consultants, Progent provides urgent assistance and affordable online consulting to Syracuse, NY small businesses for a wide range of information technologies including:

Support Delivery Options Available for Syracuse, New York Companies
Progent has a selection of alternatives for providing small companies with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's model for delivering computer support services is built on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Service Model ensures fast support, comprehensive service documentation, consistent follow-up, and strict expense monitoring for an array of IT service delivery options that include remote repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can help clients to analyze and repair network problems without the cost or delay of on-premises support calls. The background of Progent's IT consultants makes it possible to handle most network issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup process for first-time clients to address urgent situations and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn more details about Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides on-site technical support for registered clients in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's online support experts to deliver small companies the ideal combination: hands-on service professionals when you require them plus the remote help of Progent's worldwide team of IT consultants, security professionals, and business application developers. The response time for on-site service visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more details concerning how and why to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Help Desk Services are intended for all businesses who require prompt and reliable support from an online Contact Center with efficient phone support, remote troubleshooting tools, and enough technical depth for all needed escalation. Because smaller companies typically have limited IT funds and can spare scant executive attention for handling IT support tasks, Progent's Help Desk Services can be the most cost-effective option to ensure that small business computer systems are always up and running. Learn more about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small companies affordable availability of world-class IT professionals who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system consulting, virtual server solutions, plus configuration, customization and training for business applications such as accounting, ERP, reporting, sales automation, and productivity software. Progent can help with one-shot projects including office relocations and major system upgrades, extended initiatives like business analytics application development and customization, database application development and DBA services, and web development, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host vital business applications like Exchange and MS SQL to provide small and midsize companies with higher degrees of dependability, protection, and performance than is feasible using the type of in-house data center that is achievable for most small businesses. Since Progent uses the same data centers that support the gear of some of the world's biggest information technology organizations, Progent can save you the cost of building and managing the systems needed for enterprise-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, protection and performance is continually monitored, and systems are consistently backed up and available for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small company's production servers in a setting that not only provides the highest level of availability and extensibility but that is in addition convenient for clients to migrate to a different support provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow companies with multi-vendor environments to save dramatically on the costs of capital equipment, system support, and IT administration while achieving enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can handle the multi- OS and non- standardized environments common with small companies, and retains control of the licenses in the client's possession so that moving to a different virtualized host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert online consulting to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to block or recover quickly after a ransomware incident. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Syracuse, New York Small Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with corporate IT consulting enable small and midsize businesses to sidestep the pitfalls related to over dependence on small support firms or freelance consultants.

Working with Progent's Experts allows your small business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network services, small businesses sometimes rely heavily on freelance consultants. Although freelance service engineers carry lower expenses than larger support firms and can typically charge nominally lower rates, they are occasionally unable to respond rapidly to urgent problems. If a freelance engineer is occupied with different customer, ill, on travelling, or in class, the lack of replacement staff may require your company to go without assistance in case of a crisis. As your small business expands, network unavailability or problems with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast due to lower productivity. Also, when independent engineers encounter new problems, the unavailability of a large consulting group to fall back on for assistance requires them to learn on the job while your company winds up with the costs for their continuing training.

  • Have Access to Certified Professionals in Sophisticated Network Solutions
    Many small service organizations or freelance engineers who concentrate on small company IT support may excel at delivering connect-the-dots solutions but lack the experience to deal efficiently with complex IT configurations that have mixed operating systems, multiple sites, VoIP implementations, mobile workforces, integrated financial and operational software, data-driven web sites, and custom business applications. Progent's background with worldwide enterprises and Progent's large staff of experts can be valuable to your business because big-company networks are characteristically complicated, integration issues demand thorough understanding of in many technical disciplines, and reaching a high level of robustness, availability, and security calls for enterprise-tested best practices.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system implemented on a tight budget. Without a carefully designed architecture, a series of ad hoc repairs commonly get tossed onto of a tenuous foundation. As a company evolves, stability and expandability problems can hinder the success of the organization. Such networks need thorough assessment, intelligent strategic planning, and broad-based experience to migrate to an IT infrastructure that can act as the reliable basis to meet current business needs and ease future growth.

  • Team with Solution Providers, Not Resellers
    Small companies need direction and education to work through an increasingly complex maze of technology alternatives available for accelerating growth and enhancing productivity. They do not need a network consultant or service organization that tries to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides services exclusively. This permits Progent to match consulting support services with the genuine needs of customers. Combining IT consulting and product selling can result in a situation where the recommended solution is built around a predetermined vendor instead of being based on the actual needs of a client.

Contact Progent
In case your Syracuse, New York business needs to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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