Syracuse, NY Remote Support from Certified Computer Troubleshooting Professionals
Progent's computer tech support services can deliver your Syracuse, NY business affordable and reliable support from enterprise-class consulting engineers. By delivering IT consulting help when you require it, providing advanced expertise for critical applications, delivering unique services such as automated server monitoring, and invoicing only for services you receive, Progent gives your Syracuse, New York company an affordable alternative for maximizing the profitability of small-scale office information systems. If you have an on-premises datacenter, connect to cloud resources, or have a hybrid cloud-and-local solution, Progent is the intelligent way for businesses and local governments to build and support a robust and secure IT system and to have quick availability of the experienced support typically available only to corporations who are able to afford a sizeable internal information technology staff.

For mid-size and large companies, Progent offers co-sourcing services to add to the subject matter expertise of your in-house network support personnel. This can save money and help meet schedules for big projects like software programming, disaster recovery preparedness, security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to accredited consultants to assist your business to design and implement your cloud computing strategy.

Key Technologies Supported by Progent for Office Networks in Syracuse, New York
Progent's nationwide team of world-class consultants provides help for all aspects of information technology used by businesses of all sizes. Areas served by Progent in and around Syracuse include:

Service Delivery Alternatives Available for Syracuse, New York Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering computer support services is based on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Call Center Support Model ensures rapid support, comprehensive activity records, dependable follow-through, and tight expense monitoring across a range of network support delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help clients to analyze and fix hardware and software problems without the cost or time loss of in-person support visits. The background of Progent's network consultants allows them to handle the majority of IT issues quickly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration process for new customers to accommodate emergency network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional details concerning Progent's remote computer troubleshooting services.

  • On-site Service
    Progent provides on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote support engineers to give small companies the ideal combination: onsite support professionals when you require them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The response time for in-person service visits is typically under one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more about how to register for Progent's in-person network service.

  • Help Desk
    Progent's Helpdesk Services are intended for small and midsize businesses who require fast and dependable access to a professional Help Desk with effective telephone assistance, online repair capability, and sufficient technical strength for full problem escalation. Because small and midsize companies typically have tight IT budgets and can spare scant executive bandwidth for dealing with network support, Progent's Helpdesk Services could be the most efficient way to make sure that small business information systems are always productive. Learn more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security consulting, non-stop network engineering, virtualization solutions, plus configuration, customization and support for business programs such as financials, operations, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and massive system upgrades, extended initiatives such as business analytics software programming and customization, relational database application development and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network management, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of dependability, protection, and recoverability than is feasible using the class of on-site data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same facilities that support the gear of many of the planet's biggest IT companies, Progent can eliminate the investment in building and maintaining the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs remain updated, security and performance is continually tracked, and systems are consistently backed up and ready for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize company's production servers in a setting that not only provides the top degree of dependability and expandability but that is in addition simple for clients to migrate to another service provider or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that allow small businesses with mixed networks to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered service, can handle the multi- OS and non- standardized networks common with smaller businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtual host is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online support services to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Information Security
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight Systems Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that any potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Why Progent Offers the Smart Choice for Syracuse, New York Small Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise network support allow small businesses to avoid the pitfalls associated with over dependence on small service firms or freelance engineers.

Working with Progent's Experts enables your business to:

  • Prevent Excessive Dependence on Individual Consultants
    For IT services, smaller businesses often rely heavily on freelance consultants. Though individual service engineers have lower overhead than more substantial IT service organizations and can typically bill apparently smaller fees, individuals are often unable to react rapidly to critical problems. If an independent engineer is occupied with another customer, sick, on vacation, or in training, the absence of replacement personnel may require your company to go without assistance during an emergency. The more your small business grows, network downtime or problems with critical applications get more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly due to lower productivity. In addition, when freelance consultants confront unfamiliar technologies, the lack of a large consulting group to count on for help forces them to train in place while your business winds up footing the bill for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated IT Solutions
    The majority of smaller service organizations or independent consultants focused on small business IT support may excel at delivering routine solutions but lack the background to work efficiently with complicated network infrastructures with mixed operating systems, multiple locations, VoIP implementations, remote clients, interconnected financial and operational applications, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide companies and Progent's extensive group of specialists can be valuable to your business because big-company environments are inherently complex, support problems demand in-depth understanding of in many technical areas, and reaching a high degree of stability, availability, and protection calls for industry-tested best practices.

  • Create a Firm Basis for Seamless Growth
    Small companies typically begin with a network implemented on a shoestring budget. Lacking a strong architecture, a sequence of band-aid fixes often get thrown on top of a weak structure. As a business grows, stability and scalability issues can undermine the productivity of the business. Such environments require proper assessment, intelligent strategic analysis, and in-depth expertise to migrate to an IT infrastructure that can provide the solid basis to handle critical business requirements and support future expansion.

  • Work with Solution Providers, Not Product Resellers
    Smaller companies need direction and insight to work through an ever more complicated array of technology alternatives offered for accelerating business growth and improving productivity. They do not need a network consultant or service firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers consulting and services only. This allows Progent to match technical support services with the genuine needs of clients. Mixing IT support and product selling can lead to a situation where the recommended solution is built around a predetermined vendor instead of being driven by the true requirements of a small business.

How to Contact Progent
In case your Syracuse, New York business needs to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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