Fast, Low-cost Online Network Help for Syracuse, New York Small Businesses
For more than twenty years, Progent has focused on providing world-class IT support to customers with small-company IT budgets. Progent has built a unique service system that includes a streamlined, seamless virtual office infrastructure, sophisticated online troubleshooting tools, a large team of consultants accredited in a wide range of IT disciplines, a Help Desk operational model that promotes efficiency and guarantees follow-through, a worldwide team of on-line troubleshooting professionals, in-person service dispatching for the majority of most zip codes in the United States, and a corporate culture focused on solving technical problems in the shortest time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the technical skills of your internal IT support staff. This can reduce expenses and minimize technical risks for major IT initiatives like software programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of certified experts to assist your business to design and implement your cloud computing strategy.

Primary Technologies Supported by Progent for Business Networks in Syracuse, New York
Progent's nationwide team of certified support professionals offers support for all aspects of network systems deployed by companies of any size. Areas served by Progent in Syracuse include:

Service Delivery Alternatives for Syracuse, New York Businesses
Progent offers a selection of alternatives for providing small companies with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's model for delivering computer support is built on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough service records, consistent follow-through, and tight cost control for an array of IT service delivery options that include online repairs, onsite help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist clients to analyze and repair hardware and software issues without the cost or time loss of in-person service calls. The experience of Progent's IT consultants makes it possible to handle the majority of network problems quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for new customers to accommodate urgent situations and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn additional information concerning Progent's online network support expertise.

  • Onsite Support
    Progent provides onsite computer support for signed-up customers in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's remote support experts to deliver small businesses the ideal combination: in-person service professionals when you require them plus the remote expertise of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The response time for in-person service calls is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for all businesses who require prompt and dependable access to an online Help Desk Call Center with effective phone support, online troubleshooting capability, and sufficient technical strength for full escalation. Since small and midsize businesses typically are constrained by tight information technology funds and can provide scant executive attention for dealing with IT support, Progent's Help Desk Call Center Services could be the most cost-effective option to make sure that small business information networks stay productive. Learn more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, high availability network consulting, server virtualization strategies, plus integration, programming and training for small business programs including accounting, operations, business analytics, CRM, and office productivity software. Progent can help with one-shot projects such as office relocations and major system migrations, longer term initiatives such as management information software programming and customization, database application programming and administration support, and web development, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency services such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher degrees of reliability, protection, and recoverability than is possible using the class of in-house data center that is practical for most small businesses. Since Progent utilizes the same data centers that support the gear of some of the planet's biggest IT organizations, Progent can eliminate the expense of creating and managing the systems required for world-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs remain updated, security and efficiency is continually monitored, and systems and data files are regularly archived and ready for complete and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the highest degree of availability and scalability but that is in addition easy for clients to transfer to a different support firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit small businesses with mixed environments to save significantly on the expense of hardware, system maintenance, and IT administration while getting world-class availability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can support the mixed- OS and non- standardized networks typical of small businesses, and retains control of the software in the customer's possession so that migrating to a new virtual system is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a collection of affordable, fixed-price monthly services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as IPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS managed backup and recovery.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex array of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of network protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government regulations for IT information protection and reporting.

The breadth and size of Progent's engineering team bring a powerful array of advantages to clients trying to maximize the business value of their information network within a reasonable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world professional background, at the front lines of IT service, performing a broad range of technical projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This means that you get not just expert technical skills, but also a support engineer with field-tested approaches for solving actual IT problems quickly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you owe exclusively for received services. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no sign-up fee and requires no retainer for services delivered during regular working hours. Many support firms demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with major bills for quick fixes. An additional benefit of granular billing is that you will not be tempted to allow less critical issues to stay unaddressed until they become major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every consultant to each client. The discipline of detailing and organizing service activity results in more effective support and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who work with freelance consultants or who employ internal IT staffs gain when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient. Find out more about Progent's knowledge transfer services.

How to Contact Progent
In case your Syracuse, New York business wants to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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