Immediate, Affordable Remote Computer Network Assistance for Syracuse, New York Small Companies
For over twenty years, Progent has specialized in providing world-class IT support services to clients with small-company IT budgets. Progent has built a unique support solution that includes a cost-effective, tightly connected virtual office infrastructure, custom remote repair technology, a substantial team of engineers accredited in a broad range of IT practice areas, a Call Center service structure that promotes efficiency and guarantees follow-through, a worldwide group of remote support experts, in-person service options for the majority of most zip codes in the United States, and a company culture focused on solving network problems in the least time and at the least cost to clients.

For larger companies, Progent offers co-sourcing and project management support to supplement the skills of your internal IT support staff. This can save money and help meet schedules for big IT initiatives like application development, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified consultants to assist your business to plan and implement a sensible cloud strategy.

Primary Technologies Serviced by Progent's Consultants for Business Networks in Syracuse, New York
Progent's nationwide group of industry certified support professionals offers assistance for virtually all aspects of network technology deployed by organizations of any size. Technologies served by Progent in and around Syracuse include:

Service Delivery Options for Syracuse, New York Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for delivering computer support is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Contact Center Service Mechanism promotes fast response, thorough activity records, reliable follow-up, and strict cost control across a range of IT service delivery modes that include remote troubleshooting, onsite support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can assist clients to analyze and repair network problems without the cost or time loss of on-premises support calls. The background of Progent's IT engineers allows them to resolve most network issues rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for new customers to address emergency network problems and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security professionals. Learn more information about Progent's remote network support services.

  • On-site Service
    Progent provides on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to deliver small businesses the optimal solution: onsite service technicians when you require them as well as the on-line help of Progent's worldwide team of network consultants, security professionals, and business software developers. The response time for in-person support visits is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning how to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for small and midsize companies who require fast and reliable access to a professional Help Desk Call Center with efficient phone assistance, remote repair tools, and sufficient technical depth for all needed escalation. Because small and midsize businesses typically are constrained by limited IT funds and can provide scant executive bandwidth for dealing with network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to ensure that small business computer networks are always up and running. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security consulting, non-stop it system consulting, virtual server strategies, plus configuration, customization and support for small business programs including accounting, operations, reporting, CRM, and office productivity packages. Progent can help with short-term projects such as office relocations and major system upgrades, longer term projects like management reporting application development and customization, relational database software programming and administration support, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network management, or urgent services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host vital applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher levels of dependability, security, and performance than is possible with the type of internal data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same data centers that support the equipment of many of the world's largest information technology companies, Progent can save you the investment in building and managing the systems required for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and service packs remain current, protection and efficiency is constantly tracked, and systems and data files are consistently archived and available for full and prompt restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest degree of availability and expandability but that is also convenient for customers to migrate to a different service provider or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow businesses with mixed environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and network administration while getting enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can handle the multi- OS and loosely standardized networks common with smaller companies, and retains control of the software licenses in the client's possession so that moving to a new virtual host is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote support services to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize physical resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to provide centralized management and world-class security for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to block or recover quickly after a ransomware incident. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide view of network security and can assist with advanced security programs such as SIEM solutions to help enterprises meet industry standards and government requirements for network data protection and incident reporting.

The breadth and size of Progent's engineering team offer a unique array of benefits to customers trying to maximize the business value of their IT system within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry experience, in the trenches of IT support, executing a broad range of technical projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not just world-class technical help, but also a support engineer with proven methods for repairing real-world IT problems quickly. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for remote support and on-premises help by the minute. As a result, you pay just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no registration fee and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity does away with major bills for fast fixes. Another advantage of by-the-minute pricing is that you are less inclined to allow less critical issues to fester until they become big problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by every consultant to every customer. The practice of detailing and organizing support records results in more effective support and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Small businesses who utilize freelance service providers or who employ internal IT staffs gain when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient. Read more about Progent's knowledge transfer services.

Contact Progent
In case your Syracuse, New York company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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