Quick, Low-cost Online Network Support for Syracuse, New York Small Companies
For over twenty years, Progent has specialized in delivering enterprise-quality computer support services to customers with small-company IT budgets. Progent has developed a unique support solution that features a cost-effective, seamless virtual office network, sophisticated remote repair tools, a substantial pool of consultants accredited in a broad range of technical practice areas, a Help Desk Call Center service structure that promotes efficiency and ensures follow-through, a global team of on-line support professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a company ethos committed to solving network problems in the least time and at the least cost to customers.

For larger companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal IT support group. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as software design and development, business continuity preparedness, security audits, merging datacenters, or software migrations.

Progent can also provide access to certified consultants to assist your company to plan and implement a sensible cloud computing strategy.

Popular Products and Technologies Serviced by Progent's Consultants for Businesses in Syracuse, New York
Progent's nationwide team of industry certified support professionals offers help for virtually all aspects of network systems deployed by businesses of all sizes. Practice areas served by Progent in and around Syracuse include:

Service Delivery Options for Syracuse, New York Companies
Progent has a selection of options for providing small companies with affordable computer services for technical support, consulting, hosting services, and network management. Progent's paradigm for providing IT support services is built on the Help Desk Call Center structure familiar to big IT groups. Progent's Helpdesk Support Model ensures rapid support, comprehensive service documentation, dependable follow-through, and tight expense monitoring for a range of IT support delivery alternatives that include remote repairs, onsite support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair network problems without the cost or delay of travel for onsite support calls. The background of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for new clients to address emergency network problems and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn more information about Progent's online computer support services.

  • Onsite Service
    Progent offers onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote support engineers to give small and midsize companies the optimal solution: onsite support technicians when you need them plus the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business software programmers. The response time for in-person service visits is usually under one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning how and why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses who need fast and reliable access to a professional Contact Center with effective telephone support, remote repair tools, and sufficient technical depth for all needed escalation. Since smaller companies usually have tight information technology budgets and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Help Desk Services could be the most efficient option to make sure that business computer networks stay up and running. Learn more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security engineering, fault tolerant network consulting, server virtualization solutions, plus configuration, programming and support for business programs such as accounting, ERP, management reporting, sales automation, and office productivity packages. Progent can help with one-time projects such as office relocations and major software migrations, extended initiatives such as management information application programming and customization, database application development and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or emergency response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange and Microsoft SQL in order to provide small and midsize businesses with higher levels of availability, security, and recoverability than is feasible using the class of on-site data center that is achievable for most small organizations. Because Progent uses the same facilities that host the equipment of some of the world's largest IT organizations, Progent can eliminate the expense of building and managing the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and revisions stay current, security and efficiency is constantly tracked, and systems and data files are regularly archived and available for full and rapid recovery. Find out more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small organization's production servers in a setting that not only delivers the top degree of dependability and expandability but that is in addition convenient for clients to migrate to a different service firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that allow companies with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can support the mixed- platform and loosely standardized environments typical of small companies, and retains control of the licenses in the client's hands so that migrating to a new virtualized host is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote consulting support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine physical resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more complex array of network technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide view of system protection and can help with advanced security programs like SIEM solutions to help companies meet industry standards and government requirements for network information security and incident reporting.

The breadth and size of Progent's consulting staff bring a unique set of benefits to organizations trying to maximize the business value of their IT network within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on industry experience, at the front lines of IT service, performing a wide range of technical projects for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not only expert technical capability, but also a support engineer with field-tested approaches for fixing real-world IT problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you owe only for received services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no registration fee and asks no retainer for support services delivered during normal working hours. Many service organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major bills for quick solutions. Another benefit of granular pricing is that you won't be tempted to permit incipient issues to stay unaddressed until they grow into big ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation given by every consultant to every customer. The practice of detailing and organizing support activity allows more effective support and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent can focus on delivering high-value services where Progent faces little competition. Small companies who utilize freelance service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Syracuse, New York company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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