Tennessee Computer Support Services for Small Business Computer Networks: Online Phone Support and Troubleshooting
For office computer networks located throughout the state of Tennessee, Progent's Microsoft and Cisco certified consultants can provide phone support and troubleshooting to fix your computer network problems fast and cost effectively. Progent has developed world-class expertise, sophisticated tools and support databases to troubleshoot and repair network problems without the expense and delays normally associated with onsite service visits.
If your Tennessee company is situated beyond the larger metropolitan areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local network support options may be limited in skills, or unavailable during urgent situations. This results in a network environment that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progent’s group of seasoned network professionals average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a broad variety of technical projects for a diverse range of clients. This means you obtain not just the technical competency needed for the job, but a consultant with field proven methods for applying that expertise to deliver efficient network solutions.
World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most capable experts for designing, architecting, configuring, implementing, and debugging a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for rapidly crafting multi-vendor solutions.
Convenient Access to Progent's World-Class Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic regions that lack in-depth experience in Microsoft's latest line of server technologies. All Progent consultants have over ten years of experience working with the Microsoft family of technologies.
Best Practices Applied Nationwide
Many organizations located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical IT support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a broad range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given exclusively to the top class of businesses that operate closely with Microsoft, have demonstrated technical skills, and have confirmed client references. Microsoft Gold Partners are required to maintain large staffs of IT professionals who have undertaken comprehensive proficiency testing. Gold Certified Partners are provided access to exclusive support and training opportunities from Microsoft and early exposure to new software for training and piloting purposes.
VPN Access for Leading Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your network remotely without compromising system security.
Eliminate Reliance on Freelance Consultants
By building a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
Immediate Assistance for Urgent Issues
With Progent’s remote network support services, you can get immediate assistance for issues that are causing network disruption without the lengthy wait for an on-site service consultant. For day-to-day administration tasks, Progent’s online support consultants can complete most jobs within minutes of a request, instead of forcing you to wait for hours or days.
Simple Engagement and Billing Model
Progent makes it easy to be a customer. Progent requires no complicated contracts, no minimum commitment, no retainers, and no minimum support time. All support time is documented in detail and billed to the actual minutes used.
Expert Network Services for Data Centers
Progent provides network support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center nationwide. Progent’s long experience in working remotely with hosted data center environments allows us to help clients design and implement flexible and reliable remote support solutions that simplify the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in San Jose and Sacramento, and is fully supported remotely.
Expert Wireless Engineering and Support Services
Progent’s Wireless Consulting Services offer small businesses a fast, affordable way to select and integrate the latest wireless technology. Few small businesses have in-house Information Technology staffs with the expertise or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s long background both as an integrator and consumer of wireless technology makes it possible to offer expert consulting support for a broad range of wireless applications.
Detailed Documentation of Services
Progent provides complete and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support provider. Progent sends e-mail documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly billings for accounting purposes.
Virus and Spam Protection via Outsourced Services
Progent has partnered with Postini to offer a cost effective, comprehensive solution to keep your corporate mail server free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policy.
The open architecture of Microsoft Dynamics Great Plains makes it possible to design specialized applications that have all of the basic capability of proven Microsoft Dynamics Great Plains solutions but also meet the particular needs of your business. With use of the Modifier that comes with Microsoft Visual Basic for Applications, program designers can work with the most widely used programming environment in the industry to modify Microsoft GP information views, create or edit business logic, customize forms and reports, or extend interaction with Microsoft Office software. Progent's background with Microsoft .NET support, Microsoft SQL Server consulting, and development projects with VBasic, XML and other software environments make it possible to write custom line-of-business applications and web commerce solutions that work seamlessly with Microsoft GP.
Even if your company has a small computer support group and a modest technology budget, your information system can still feature the same high availability and responsiveness that once needed a substantial in-house service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-qualified and Cisco-certified network professionals, the most recent network management software for 24x7 monitoring and threshold alarms, and economical support programs such as a help desk call center to keep your mission-critical network applications and servers up and running. Progent's 24x7 Network Management Services include remote system monitoring, server monitoring, and application monitoring to cut support expenses, fix problems quickly, and anticipate issues before they impact network productivity. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to perform complete event management. Progent supports MOM 2000 and Microsoft Operations Manager 2005 to offer small business networks enterprise-class availability, protection and capacity.
Progent's Check Point experts can show you how to choose and configure Check Point Software Firewall and VPN utilities and hardware based on Check Point Software's security platform to provide an economical and efficient security defense for your corporate network. Progent can also help you integrate other Check Point products including Check Point ZoneAlarm and Check Point FireWall with protection products from other vendors and offer a single stop for on-going technical support, maintenance, education, and consulting expertise.
Progent offers small and medium size organizations expert consulting for Intrusion Protection products and IPSec VPN technology from leading firewall and Virtual Private Network security vendors including Check Point Software, Juniper Networks, and Symantec. Progent can help you create a comprehensive security plan and choose the right products from multiple suppliers to support your security objectives while staying within your spending limits.
Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2003 upgrade plan that avoids productivity downtime, reduces ongoing support demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multi-server or multi-site migrations, Progent has the experience to complete your move rapidly and economically. Progent's Microsoft Exchange 2003 help, troubleshooting, and design services include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business needs.
Progent’s National Support Center offers national remote troubleshooting for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-qualified support experts provide telephone help and remote secure computer access to isolate and repair technical problems quickly and affordably. The scope of technical expertise available from Progent's team of nationwide support engineers makes it possible to escalate even the toughest network issues to competent specialists as needed.
GIAC (Global Information Assurance Certification) was established in 1999 to validate the knowledge of information technology security experts. GIAC's goal is to assure that an accredited professional has the skills needed to deliver services in important categories of network, information, and application security. GIAC certifications are recognized by businesses and government organizations around the world including and the United States National Security Agency (NSA). Progent can provide the support of GIAC certified professionals for all of the network security disciplines addressed under GIAC accreditation topics such as auditing IT infrastructure, security incident handling, intrusion detection, and web-based application security.
Nagios and MRTG are powerful, free monitoring utilities that run with Linux and can be deployed to analyze UNIX/Linux environments, MS Windows systems, or mixed-OS networks where the Linux OS and Windows coexist. The Nagios monitor allows network support engineers to track system services including SMTP, HTTP, FTP, and NNTP. Multi Router Traffic Grapher permits you to graph the traffic in and out of SNMP network appliances such as servers, routers, and switches. Progent's system integration experts can help you utilize both these programs to streamline and troubleshoot your network.
Progent can provide companies in Northern California and select cities across the U.S. with consultants to help set up Microsoft Project, integrate the product with leading applications including Outlook and Microsoft Excel, and supply on-site training. Progent's engineers can help your business plan and support a secure, reliable IT system foundation to run your MS Project applications. Progent can also promote enterprise project management solutions by setting up Microsoft Project Server.
VMware Server is a free virtualization product that runs on Linux and Windows Servers. VMware Server allows IT departments to segment a physical server into multiple logical servers and to start realizing the advantages of virtualization with minimal monetary outlay. VMware Server is a robust yet simple to use solution for companies unfamiliar with server virtualization techniques and is powered by VMware’s time-tested platform. VMware Server is well suited for developers, departments, and satellite offices who wish to facilitate application development, evaluate software in economical virtual machines, run outdated operating systems, and simplify server provisioning. Progent's skilled virtual server engineers can assist you with VMware Virtual Server, VMware ESX Server, and VMware VirtualCenter so your business can benefit from VMware server optimization.
Progent's certified Microsoft Windows 2000 consulting staff can help you enhance the capability of your current Windows 2000 Servers and can simplify network management, offer technical support and troubleshooting, and enhance security. Progent can also show you how to create, rationalize, and execute a strategy to migrate from Windows Server 2000 to Windows Server 2003. Progent is expert in setting up pilot programs to reduce the obstacles involved with moving to Windows Server 2003 by uncovering potential hardware and application compatibility issues.
Progent’s Cisco-certified network consultants offer professional PIX Firewall consulting services covering design, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat protection, and safe connectivity services. Extending from small, plug-and-play desktop appliances for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls provide a sensible level of protection, speed and reliability for business networks of all sizes. PIX firewalls are build around a hardened, specially designed operating system, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPSec VPN networking, intelligent networking services, and extensive management tools. Progent’s Cisco consultants can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent's UNIX family support services provide small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of experience provides you with a convenient single source to help you build and maintain a secure and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent can provide convenient, immediate, and affordable access to CCIE Certified engineers. CCIEs are recognized networking experts who are awarded this top-level certification only as a result of thorough examination by Cisco. CCIEs are able to handle even the most complex problems associated with network design, deployment, repair, and service. Progent’s CCIE experts cooperate intimately with Cisco engineers in identifying problems with Cisco's IOS software and devising workarounds or acquiring patches to resolves problems. Progent offers fast access to a CCIE by telephone so that you can get immediate assistance for complex network troubles that are affecting worker efficiency but are beyond the scope of your local network service resources. Progent's CCIE consulting engineers can link to your network via advanced remote connectivity technology to provide timely and affordable analysis and repair of urgent network difficulties.
