For small business network systems located throughout the state of Texas, Progent's Microsoft and Cisco qualified professionals can provide remote phone support and remote troubleshooting to solve your computer network problems quickly and cost effectively. Progent has developed top-notch skills, advanced software utilities, and support databases to diagnose and fix network problems without the cost and time delays normally associated with on-site service visits.

If your Texas company is situated outside of the larger metro areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your local computer support options may be limited in technical expertise, or not available during a crisis. This results in a network environment that is unpredictable or causing wasted time due to technical problems persisting for too long. Progentís staff of network engineers average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a broad range of technical projects for a varied range of customers. This means you get not only the technical expertise needed for the job, but a consultant with demonstrated methods for applying that expertise to deliver excellent network solutions.

Unified CM and Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager, previously branded CallManager, functions as the heart of Cisco's communications and collaboration solution. CUCM and Cisco Unified CM Express (CME) offer a borderless IP-PBX solution by integrating closely with apps like Cisco Unified Communications Manager IM and Presence Service, Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's CCIE-certified CUCM experts can help with any facet of Unified Communications Manager support and debugging in areas that include integrating VoIP phones and video phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE support, creating Cisco UCS server failover systems for high availability, and integration with Microsoft Exchange Server and Skype for Business.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing service offers complete hosting of a small or mid-size company's production servers in an environment that gives the highest degree of availability and expandability and is in addition easy to move to any data center. Progent's Private Cloud hosting services are built upon mature virtualization platforms that allow small companies with multi- platform environments to economize dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while benefiting from world-class reliability and an unmatched level of vendor flexibility. Find out about Progent's ProSight family of managed services for small and mid-size organizations.

Citrix Virtual Desktop Consulting
Progent's Citrix virtual desktop experts can assist you to plan, install, administer, and support a virtualized Windows application delivery and management system by offering XenDesktop consulting and XenApp support services. Progent's Cisco-certified CCIE network engineers can help you enhance your infrastructure for distributing server and client-side applications, and Progent's datacenter management and support experts can help you to administer and support an off-site datacenter that features high uptime, advanced protection, and rapid disaster recovery. Progent can also assist you with additional virtualization solutions from Citrix by offering Citrix XenServer consulting services and Citrix Essentials for Hyper-V integration.

Cisco Voice over IP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Unified CM, formerly known as CallManager, or with Unified CM Express to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent can deliver expertise with any facet of Cisco IP Phone integration including designing dial plans, resolving QoS, configuring SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE internetworking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.

Broad Experience with Microsoft's Popular Server Software
Progent's group of IT consulting experts can help large businesses to plan, deploy, and support major rollouts of key Microsoft technology by providing support such as Microsoft Active Directory configuration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 troubleshooting, SharePoint Server 2013 design and installation, Microsoft Skype for Business migration support and Microsoft Lync Server integration, plus Microsoft SQL Server 2016 integration and development and SQL Server 2014 database administration. Progent has helped some of the world's largest organizations to integrate technology based on Microsoft servers and can provide branch office technical assistance for enterprises with local offices in Silicon Valley and the San Francisco Bay Area or major cities across the United States.

Some Examples of Online Consulting Services Offered by Progent for Cisco Routers
Some of the popular remote Cisco router support services offered by Progent's certified Cisco experts include setting up domain name, DHCP, routing maps, logging, security logon banner and user accounts; setting up iBGP and HSRP, aggregation, static to EIGRP redistribution, and static route injection into OSPF; troubleshooting NAT configurations, routing configuration, and BGP peering arrangements; installing current IOS image; validating failover; fixing VPN tunnel and routing issues; producing a network diagram and documenting configuration; plus security and disaster recovery strategy.

Hybrid Cloud Solutions Design and Integration
Progent's hybrid cloud solutions consultants can provide advanced online support services to help businesses of any size to integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in hybrid network models that seamlessly combine local IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange and Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi network appliances includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi devices installed on multiple venues with thousands of APs can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, management, optimization, debugging, monitoring, and analytics. Progent can provide the skills of seasoned Wi-Fi professionals who can help you to determine the benefits of UniFi technology for your business and assist you to design, install, administer, and troubleshoot your UniFi ecosystem. For details, visit Ubiquiti UniFi Wi-Fi access points consulting and wireless LAN integration.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure experts and CUBE integration experts can assist your business to design, deploy, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks. Progent offers cost-effective remote or on-premises expertise to help businesses to migrate smoothly to an advanced unified communications network that delivers fast return on investment. Progent's certified Microsoft unified communications consultants can help you to set up connections between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business Server or Lync for connectivity to a SIP-based IP PSTN trunk.

Barracuda Backup Multi-site and Cloud Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription-based backup/restore platform for small and mid-size organizations. A Barracuda Backup deployment can include a custom-designed physical storage device manufactured by Barracuda or a software-based appliance with similar functionality but which utilizes your own storage infrastructure. Barracuda Backup protects vital company data generated locally, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting support services to assist your business to plan, integrate, manage and repair a backup and disaster recovery system built on Barracuda technology. For more information, visit Barracuda Backup and disaster recovery consultants.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting services to assist organizations of any size to plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the business value of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

Advanced Server Monitoring with System Center Operations Manager Operations Manager
Progent offers a selection of Network Support Packages built around the proactive problem solving abilities of System Center Operations Manager, a cutting-edge network management software platform that tracks the reliability, speed and security of your information system and detects anomalies before they can bring down your system. To give you additional insight concerning the performance and robustness of your system infrastructure, Progent can help you deploy and manage leading network monitoring software powered by the Linux OS.

ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

Contact a Progent Computer Support Expert
To find out how you can access a Progent network consultant for online or onsite assistance in , call 1-800-993-9400 or visit Online Computer Help.














© 2002- 2018 Progent Corporation. All rights reserved.