For small company network systems located in the state of Texas, Progent's Microsoft qualified professionals can deliver phone support and troubleshooting to solve your computer system troubles fast and cost effectively. Progent has developed enterprise-grade skills, sophisticated utilities, and support knowledge bases to troubleshoot and resolve IT problems without the expense and time delays normally associated with in-person technical service dispatches.

If your Texas organization is located outside of the larger urban areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your nearby computer support choices may be limited in skills, or unavailable during a crisis. This results in a network environment that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progentís team of seasoned network consultants average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a varied range of clients. This means you obtain not only the technical competency needed for the job, but an expert with demonstrated methods for applying those skills to deliver efficient network solutions.

Design and Configuration Support for Cisco's Meraki Cloud-managed Wi-Fi Access Points
Progent's Meraki wireless access point consultants offer remote and on-premises support to assist organizations of any size to plan, deploy, maintain, expand or debug Wi-Fi systems that include Cisco Meraki APs. Progent can help your business to configure and manage Cisco's Meraki-based wireless networks for sites that can range from a teleworker's home or a remote office to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology including switches, routers and firewalls to build a seamless network infrastructure that provides identical access, responsiveness, security compliance, ease of management and uptime for wired and wireless clients regardless of their location or computing device. (See Meraki switches consulting and troubleshooting services.)

Some Examples of Online Support Services Available from Progent for Cisco Routers
Some of the common online Cisco router support services offered by Progent's certified Cisco experts include setting up hostname, DHCP, routing maps, logging, security logon banner and user accounts; setting up iBGP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; reviewing NAT configurations, routing configuration, and BGP peering arrangements; upgrading router's IOS image; configuring and testing router failover; troubleshooting VPN tunnel and routing issues; producing a network diagram and documenting configuration; plus policy and disaster recovery planning.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Defense
The ProSight Active Security Monitoring endpoint protection (EPP) solution utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's entire ProSight suite of low-cost managed services for small businesses.

Microsoft Exchange Server 2016 Migration Consulting
Progent's certified Microsoft Exchange 2016 migration consultants can assist you in all phases of your upgrade to Microsoft Exchange Server 2016 such as planning high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your virtual machines, mailbox databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

Online Training Classes for Popular Desktop Applications
Progent offers online instruction for popular client software. Progent's Online training covers topics such as Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA macro development, Publisher collaboration, Outlook calendar sharing, Office 365 Access rapid application development, Microsoft Dynamics GP customization, and Windows 10 management. Online learning provides all the advantages of traditional in-person sessions, such as immediate communication between clients and teachers, but eliminates the costs of transportation and the challenge of attempting to accommodate the availability of many students.

Progent is a Microsoft-certified Partner
Since Progent is a Certified Partner for Microsoft, every Progent support expert has access to the technical and educational resources needed to provide the best computer help possible. Progent's outsourcing, Help Desk Call Center, Office 365 integration support, and software programming services permit small business customers to benefit from the wide range of skills found in the IT departments of big companies without the significant expense and hassle of maintaining a large in-house network support staff.

Simple Sign-on and Pricing Structure
Progent's simple by-the-minute billing model requires no complicated contracts, retainers or hidden charges. Many other support companies have minimum billable time or other additional charges that increase service. For remote support from Progent during normal business hours, you only pay for the actual time spent resolving your problem. If it only requires ten minutes to resolve your problem, then you are only charged for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you are charged exclusively for the time when a Progent team member is actually on-site solving your issues. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you may have to pay for our expertís travel time, but never a higher emergency rate. Because Progent maintains a large pool of expert consultants located throughout the entire San Francisco Bay Area service territory, an available consultant is typically close by to help. Progent can also offer onsite service to most zip codes in the U.S. within 24 hours of receiving a support call. Progent's remote technical support team has delivered help to small companies in every state in the U.S (See Progent's nationwide testimonials.)

BI Reporting and Analytics Consulting and Development
Progentís business information reporting consultants can provide online and onsite consulting to help you with any facet of business intelligence (BI) reporting from debugging or enhancing applications to designing and deploying an advanced business intelligence solution. Progent's management reporting consultants can help you to maintain your current reporting environment, assist you to upgrade reports and databases from a discontinued reporting product to a current one, and provide custom online training to meet your specific requirements. Progentís business reporting consultants can provide experience in all popular business intelligence reporting platforms such as Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, and Report Builder.

Microsoft SQL Server 2012 Support Services
Progent offers the expertise of Microsoft-certified SQL Server 2012 consultants and seasoned database application developers, database administrators, project management experts, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and certified data security professionals to assist your business to manage your SQL Server 2012 solution and configure a cost-effective and secure IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012. In addition, Progent can help you to execute an efficient upgrade from SQL Server 2012 to a current version of SQL Server.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP trunk consultants and CUBE configuration consultants can assist organizations of any size to plan, deploy, manage, troubleshoot and enhance Cisco's SIP connectivity technology and Cisco's CUBE-based SIP trunks. Progent offers affordable online or on-premises expertise to help you to migrate efficiently to an advanced unified communications ecosystem that delivers fast ROI. Progent's certified Microsoft collaboration experts can help you to establish interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business or Lync Server for access to a SIP PSTN trunk.

Consulting and Support Expertise for System Center 2016 Operations Manager
System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and maximum availability for key workloads by providing centralized, cross-platform tracking of physical and virtual infrastructure installed throughout on-premises datacenters and private and public clouds. Progent's SCOM consulting group can provide world-class remote and onsite support to help organizations of all sizes to design, integrate, optimize, update and repair SCOM 2016 solutions. Progent's SCOM 2016 consulting experts can help you to migrate to SCOM 2016 from earlier versions of Operations Manager or from different monitoring platforms, or integrate multiple monitoring tools into a cohesive infrastructure management ecosystem. Progent can also show you how to extend your Operations Manager 2016 scope to incorporate infrastructure hosted on public clouds by providing Azure integration consulting and Amazon AWS hybrid cloud solutions.

Web Development Services
If you want to revamp your company Web site, develop internal web sites for functions such as HR or employee education, build a standout Web presence for a new venture, or build enterprise-class, database-driven web applications, Progent can provide skilled and seasoned web architects and developers. Progent's experts can also assist you to host your web solutions by designing and managing a protected, robust server and connectivity infrastructure that includes offsite and mobile access. Services offered by Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training for popular web site authoring platforms. For database-intensive web applications, Progent can provide the expertise of SQL Server developers, Oracle developers and database administrators, and MySQL experts.

ProSight Managed Services for Network Management
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, patch management, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual machine hosting, and IT asset documentation management. To read Progent's white paper about the benefits of ProSight managed services for small businesses, click:10 Benefits of ProSight Managed IT Services.

Microsoft Active Directory (AD) Planning and Troubleshooting Expertise
Progent's Microsoft-certified Active Directory experts have broad knowledge troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, damaged Active Directory objects, removal of legacy software configuration objects in production AD systems, and restoration of failed setups of AD and AD-dependent applications. Progent is also experienced in working with ďexpert onlyĒ AD tools like NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration techniques that address important issues such as AD naming conventions, hierarchical structure, IT administration structure, use and design of group policy objects, as well as protection and auditing specifications. Progent can also analyze the impacts of alternate server and service configurations on functionality and speed. Progent can assist businesses to design and roll out configurations of Active Directory Domain Services by providing Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud solutions.

Microsoft Windows Server 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 utilizes key features initially developed for and proven on Azure, among the world's biggest public clouds. This pedigree dramatically improves the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V specialists can assist you to evaluate the advantages of Hyper-V 2016 for your business, configure pilot environments to confirm the ability of Hyper-V 2016 to support your vital workloads, design an efficient network topology for a cloud-centric or hybrid installation, develop and execute a smooth migration plan, educate your IT administration and support personnel, and provide as-needed consulting and debugging support to make sure that your Hyper-V 2016 solution delivers the highest possible business value.

Get in Touch with a Progent Computer Consultant
To find out how you can access a Progent network support expert for online or onsite expertise in , call 1-800-993-9400 or go to Remote Network Help.

© 2002- 2019 Progent Corporation. All rights reserved.