For small office networks located throughout the state of Texas, Progent's Microsoft and Cisco certified technicians can provide remote phone support and troubleshooting to repair your computer network troubles quickly and cost effectively. Progent has acquired enterprise-class skills, software tools, and support databases to identify and repair network problems without the expense and time delays associated with onsite service dispatches.

If your Texas business is situated outside of the larger metro areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your nearby computer network support options may be limited in technical expertise, or unavailable during a crisis. This can result in a network environment that is unusable or causing productivity loss due to technical problems persisting for too long. Progent’s staff of expert network consultants average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a diverse range of customers. This means you obtain not only the technical know how needed for the task, but an expert with demonstrated methods for applying those skills to assist with affordable network solutions.

Planning and Deployment Support for Meraki Cloud-managed Wireless Access Points
Progent's Meraki Wi-Fi access point consultants provide remote and on-premises support services to help businesses of any size to plan, install, manage, expand or repair Wi-Fi networks that include Cisco Meraki cloud-managed APs. Progent can help you to configure and manage Cisco's Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a branch office to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco technology such as Catalyst, Nexus and Meraki switches, routers and firewalls to build a seamless network infrastructure that delivers the same access, performance, security, manageability and uptime for wired and wireless users regardless of their location or device. (See Meraki switches consulting and troubleshooting services.)

Microsoft Exchange 2016 Upgrade Services
Progent's Microsoft Exchange Server 2016 migration consultants can help your business in any and all phases of your migration to Exchange 2016 including planning high availability system topology for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; determining storage requirements for your virtual machines, databases and log files; setting up HLB for high-availability client access services; planning, setting up and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web.

Common Examples of Remote Consulting Services Offered by Progent for Cisco Routers
Some of the popular online Cisco router consulting services offered by Progent are configuring domain name, DHCP, routing tables, clock, security logon banner and user accounts; setting up HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; fixing NAT configurations, routing maps, and line settings; installing current IOS image; setting up and confirming router failover; fixing VPN problems; creating a network diagram and documenting router setup; plus policy and business recovery strategy.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, originally branded CallManager, or with Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM apps that include Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, integrating SIP trunks and CUBE session border controllers, installing ISR routers with CUBE internetworking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.

World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s elite team of Cisco certified CCIE consultants have been awarded a certification reserved for only the most capable specialists for planning, programming, installing, and debugging a diverse range of Cisco networking and interconnectivity products. There are only 7,000 CCIE’s worldwide, and attaining certification requires extensive verification of competency via written examinations and hands-on lab testing to ensure that CCIE’s can apply theory to real-world situations. CCIE’s have a foundational understanding of root networking technologies and protocols that enable rapidly creating multi-vendor solutions.

Expert Wireless Engineering and Support Services
Progent's wireless solutions consultants offer broad backgrounds in the implementation and maintenance of wireless networking technology and can help your IT team to design, install, administer and repair wireless ecosystems that are compliant, resilient, expandable, simple to manage and use, ready to handle your critical applications, and seamlessly incorporated into hybrid cloud environments. Online and on-premises support available from Progent span a selection of wireless solutions and include smartphone and tablet integration and management, Wi-Fi infrastructure design and deployment, wireless site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless integration.

Altaro VM Backup Software for Backup and Disaster Recovery
Altaro VM Backup software provides small organizations a dependable and affordable solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also enables low-cost backup to Azure storage. Top features include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup intervals as low as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, granular restore capability for individual files and emails, support for Windows Cluster Shared Volumes and for vCenter for handling large-scale deployments, and the ability to leverage Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is an Altaro partner and can provide a broad array of services to help you to plan, install, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup. To learn more, go to Altaro VM Backup Consulting Services.

Microsoft Windows 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Hyper-V 2016 incorporates core technologies first developed for and refined on Azure, among the world's largest public clouds. This dramatically improves the ability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, expandability, manageability, dependability and recoverability. Progent’s Microsoft-certified Windows Server 2016 Hyper-V specialists can help you to evaluate the advantages of Hyper-V 2016 for your business, set up pilot environments to verify the ability of Hyper-V 2016 to support your vital workloads, design a cost-effective network topology for a cloud-centric or hybrid installation, create and carry out a non-disruptive upgrade plan, educate your IT administration and support staff, and deliver ongoing consulting and troubleshooting services to ensure that your Hyper-V 2016 investment gives you maximum business value.

Video Conferencing Consultants
Progent offers the support of a certified video conferencing engineer with expertise deploying technology from the leading telepresence vendors such as Cisco, Polycom, LifeSize and Radvision and can help your company to plan, install, expand, or maintain a telepresence environment that protects your current investment and maximizes the strategic value of your information network. Progent also offers the expertise of network infrastructure consultants who can assist companies of all sizes to create and maintain a network that provides the speed, dependability, protection, and scalability required to accommodate your video conferencing/telepresence solution.

Contact a Progent Network Consultant
To see how to get in touch with a Progent network consultant for remote or onsite help in , phone 1-800-993-9400 or go to Online Network Help.














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