For small office networks located throughout the state of Texas, Progent's Microsoft and Cisco qualified professionals can provide phone assistance and remote troubleshooting to solve your network systems problems quickly and affordably. Progent has developed enterprise-class skills, advanced software utilities, and support knowledge bases to diagnose and repair computer network problems while avoiding the cost and time delays associated with onsite service visits.

If your Texas company is situated outside of the larger metro areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your nearby computer support choices may be limited in expertise, or not available during a crisis. This results in a network environment that is unusable or causing productivity loss due to technical issues going unresolved for too long. Progentís group of field proven network engineers average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical projects for a varied range of clients. This means you obtain not just the technical know how needed for the job, but a professional with proven methods for applying those skills to assist with efficient network solutions.

Private Cloud Hosting Services
Progent's Private Cloud Hosting support combines advanced virtual server technology, a state-of-the-art datacenter facility, plus the support experience of Progent's Microsoft Gold Certified consulting team to give small businesses a comprehensive IT outsourcing alternative that enhances network availability and protection, reduces management hassle, and lowers expenses. Under Progent's Private Cloud Hosting structure, the client owns the data, the OS platforms, and the software applications. Since the system is virtualized, it can be moved immediately to a different physical host without lengthy and risky reinstallation. With Private Cloud hosting, your business is not kept captive to a single hosting service.

ProSight DPS Managed Cloud Backup
Progent's ProSight Data Protection Services cloud backup and disaster recovery offers small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about Progent's complete ProSight line of low-cost network monitoring and management services for small businesses.

MySQL Application Development and DBA Services
Progent's certified MySQL RDBMS consultants offer a variety of economical online services to assist companies of all sizes to enhance the business benefit of MySQL technology. Support services available from Progent for MySQL environments include database administration services, software programming, and MySQL migration assistance.

High-level Project Management Consultants
For enterprise customers looking for advanced project management support, Progent offers the services of veteran IT experts with decades of experience in IT management, application development, and business process design for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer project management expertise to assist organizations to adhere to leading practices to ensure that strategic projects are successfully completed on schedule and within budget.

Temporary Chief Information Officer Services
Progent can supply companies with an IT management professional who can act as a temporary or part-time Chief Information Officer. This veteran technology executive can provide strategic direction to assist you to integrate sensible IT products to improve business operations so they match better with your corporate goals. Your company can create and install a well thought out information technology plan without incurring the cost of a full-time Chief Information Officer. Key tasks Progent's part-time Chief Information Officer can perform include strategic planning, establishing IT budgets, building models for Return on Investment, analyzing workflows, negotiating contracts with vendors, establishing security policies, cash flow management, streamlining data center administration, computer desktop management solutions, software revision control, and disaster recovery preparedness.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification given only to the top tier of companies that work closely with Microsoft, have demonstrated advanced IT skills, and have verified client references. Microsoft Gold Partners must maintain large staffs of Information Technology experts who have completed extensive proficiency testing. Microsoft Gold Certified Partners are given access to exclusive support and training opportunities from Microsoft and early exposure to beta software for training and study purposes.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX consultant to help your organization plan, deploy, administer and troubleshoot VMware vSphere-powered virtualization solution for on-premises networks, private and public clouds, or hybrid cloud systems. Progent's VMware vSphere consultants offer advanced expertise for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver high availability, fault tolerance, and disaster recovery.

Remote Support for Windows and Cisco-based Networking Environments
Progentís Technical Response Center provides expert remote technical support for Microsoft and Cisco-based systems anywhere in the U.S. Progent's certified professionals have the experience to assist you to analyze and resolve complex network problems quickly and affordably. The breadth of information technology expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult issues to the right subject matter experts as required. Whether you require one-time phone support and remote troubleshooting or continuing availability of a Help Desk Technical Response Center, Progent's engineers can provide your small business with enterprise-level expertise without the high cost and administrative hassle of maintaining a large in-house IT organization.

Some Examples of Online Consulting Services Offered by Progent for Cisco Routers
Some of the typical online Cisco router support services offered by Progent include setting up hostname, IP addressing, routing tables, NTP, and user accounts; configuring HSRP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; fixing policy based routing to MPLS, routing configuration, and BGP peering arrangements; installing current IOS image; validating router failover; fixing VPN tunnel and routing issues; creating a network diagram and documenting router setup; plus policy and disaster recovery strategy.

Failover Clustering Support for Windows Server 2016 and Windows Server 2012 R2
Progent offers Windows 2016 clustering integration, Microsoft Windows Server 2012 failover cluster expertise and Microsoft Windows Server 2008 clustering support services to help your IT organization design clustered server configurations that offer high availability, even for normal maintenance functions. This zero-downtime feature is possible because any server in a cluster can be brought off-line for servicing without affecting users. Clustering also allows support staff to install vital security enhancements during normal working hours without reducing user productivity.

Wireless IP Phone Integration
Successful integration of Cisco's wireless VoIP phones typically requires that you set up and optimize many components of your Wi-Fi environment such as wireless access points, routers, wireless LAN controllers, and network management tools. Progent's wireless IP phone configuration experts can provide online and on-premises support to help you build and maintain a Cisco wireless IP phone deployment by delivering services that range from troubleshooting the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.

Microsoft Exchange Server 2013 Upgrade Support
Progent can provide expert Microsoft Exchange 2013 migration support including ROI evaluation, outsourced or co-sourced project management, site analysis, cost estimates of all new software licenses and equipment required, preparing your Active Directory (AD) forest and its domains to work with your Exchange Server 2013 solution, designing Database Availability Groups that deliver HA and resilience to your mailbox servers, pilot verification at a client's location or at Progent's test facility, managing transitional coexistence between Microsoft Exchange 2013 and older editions of Exchange Server, implementation of the new Exchange environment, decommissioning the previous servers, and training for client's IT group and users.

Automated Server Monitoring with Microsoft System Center 2016 Operations Manager Operations Manager
Progent offers a selection of network support packages based on System Center Operations Manager services. Progent's automated, round-the-clock network monitoring makes your computer network management proactive rather than crisis-based. By identifying potential problems before they cause system disruptions, Progent's server monitoring can keep your network free of untimely and expensive service outages.

Progent's Integration and Development Services for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, merchants can broaden their market, reduce their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and get to market quickly.

Web Site Development Services
If you want to revamp your corporate Web site, develop internal Webs for applications like human resources or employee training, establish a standout Web presence for a new business, or create enterprise-class, data-driven web applications, Progent can provide talented and experienced web architects and programmers. Progent's experts can also assist you to support your web environment by designing and maintaining a protected, robust server and connectivity environment featuring remote and wireless access. Services offered by Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 classes for leading web site authoring tools. For data-intensive web sites, Progent can provide the expertise of certified Microsoft SQL Server programmers, Oracle programmers and database administrators, and MySQL experts.

Talk to a Progent Computer Support Expert
To find out how to get in touch with a Progent network consultant for online or onsite help in , call 1-800-993-9400 or go to Online Computer Help.

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