For business networks located within the state of Texas, Progent's Microsoft qualified engineers can provide remote phone help and remote troubleshooting to solve your computer system issues quickly and affordably. Progent has developed enterprise-grade expertise, software utilities, and support knowledge bases to diagnose and repair computer network problems while avoiding the expense and time delays normally associated with on-site technical service dispatches.

If your Texas small business is located outside of the larger urban areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your nearby network support options may be limited in technical capability, or not available during an emergency. This results in a office network that is unstable or causing productivity loss due to technical problems continuing for too long. Progentís team of network engineers average more than twelve years of real-world computer industry experience, in the trenches of network systems support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not only the technical expertise needed for the task, but a consultant with proven methods for applying those skills to provide cost effective network solutions.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification awarded exclusively to the highest tier of companies that work closely with Microsoft, have proven their IT skills, and have confirmed customer references. Microsoft Gold Partners are required to maintain large staffs of Information Technology professionals who have undergone extensive certification testing. Microsoft Gold Partners are provided access to special support and training programs from Microsoft and early exposure to beta software for training and piloting purposes.

Oracle Database Administration Support and Software Programming
Progent can provide the services of an Oracle certified expert for Oracle database administration expertise or an Oracle software programmer for building database applications. Progent's Oracle DBAs can help you to streamline critical Oracle management activities such as database tuning, backup/recovery strategies, and information security. Progent's Oracle application programmers can assist your company to design, tune, troubleshoot, or migrate Oracle programs based on PL/SQL. Progent offers experience using SQL Developer, SQL *Plus, and JDeveloper tools and can assist you to tune existing SQL programs using Oracle's SQL Tuning Advisor.

Online Training Classes for Popular Desktop Apps
Progent provides live online education for popular client programs and operating systems such as Excel, Word, Publisher, Outlook, Adobe Acrobat, Photoshop CS, Crystal Reports, and Microsoft Windows 10 and Windows 8. Webinar-based learning provides all the benefits of traditional in-person seminars, including immediate interaction between clients and teachers, but avoids the expenses of transportation and the challenge of trying to accommodate the schedules of multiple workers.

Convenient Payment via Credit Card
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment alternatives for urgent network help include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 terms are available for recurring accounts.

Progent's Online Consulting, Programming and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's Microsoft-certified Excel and Office 365 Excel consultants can provide a broad variety of remote support services to help your organization to plan, develop, test, deploy, manage, and troubleshoot applications powered by any release of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can help you to migrate your current Excel applications to the newest releases of Excel, support Excel on iOS and Google Android mobile devices, and resolve compatibility issues between various versions of Office Excel. Progent can provide on-demand help to clients looking for a fast fix to a specific issue related to Office Excel and Progent also offers comprehensive project management support for upgrading or developing mission-critical application software based on Excel. Progent's cost-effective online training classes for Office Excel can be customized to address the special requirements of individual users or teams.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering along with continual replication to provide rapid, zero RPO disaster recovery (DR) between sites located up to 185 miles apart from each other. Progent offers the skills of a NetApp MetroCluster consultant who can assist you to plan, configure, administer, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that aligns with your functional requirements and budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by providing guidance with tasks such as assigning disk pools and shelf IDs, determining aggregate layout, setting up volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker, designing a configuration replication network, and verifying your disaster recovery system to prove adherence with industry standards and regulatory mandates.

IT Support for Local Governments
Progent has extensive experience providing a full-spectrum of remote IT support and emergency troubleshooting services to local governments and school districts across the United States. Progent is among the industryís pioneers in delivering advanced remote IT consulting and has delivered network solutions to clients in all 50 states. Progent's remote IT consulting for local governments saves travel costs and resolves problems faster than onsite support.

ZENO Monitoring and Reporting for IP-based Assets
ZENO is Progentís monitoring and reporting service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of all vital IP-based assets that make up your network environment. When ZENO detects a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt or crash your network.

Planning Help for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 planning and migration consultants can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from an older version of Microsoft Windows. Remote and onsite evaluation and migration support for Microsoft Windows 10 offered by Progent's experts include ROI analysis, project management, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, teleworker connectivity, data and identity security, streamlined provisioning and administration, network design, Wi-Fi support, disaster recovery planning, custom training for network management personnel and end users, and post-migration Call Center support services.

Collaborative Approach to Support and Problem Escalation
Information technologies have become ever more sophisticated. At the same time, typical small business computer networks integrate software and hardware from many different suppliers. All this makes computer integration and maintenance increasingly challenging. It is unfeasible for even the most talented engineer to have deep knowledge in all aspects of computer technology, or broad practical experience in the thousands of brands, models, and updates that small companies incorporate in their IT systems. Progent follows a team methodology to computer consulting and depends on application experts to bring in-depth knowledge when necessary to fix complex problems effectively, at the least cost to your company.

Configuration Support for Lync 2013
Microsoft Lync 2013 allows businesses of all sizes to create a manageable and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing model with instant messaging (IM). instant messaging, presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP and PSTN telephony across a wide range of desktop and mobile endpoints. Progent's Microsoft-certified Lync 2013 experts can help you to evaluate the business benefits of Lync 2013, create an on-premises, cloud-resident (via Lync Online) or hybrid model suitable for your current and long-term plans, deploy Lync 2013 so as to speed up your ROI, and deliver custom online and onsite training to your IT staff and end users. Progent offers in-depth expertise in critical components of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync 2013 with key Microsoft Office and Office 365 applications including Outlook, Word and PowerPoint. If your organization are currently running Lync, Progent's Skype for Business experts can assist you to plan and carry out a smooth migration to Skype for Business.

64-bit Processing Migration Support Services
Progentís 64-bit migration support experts can help your organization to enhance your servers and desktop PCs affordably from 32 bits to 64 bits. Progent can assist you to calculate the risks and advantages of migrating to 64-bit processing, design a cost-effective migration process that reduces business interruptions, and deliver responsive online help to aid your company to configure 64-bit operating systems and applications on your existing computers. Progent's Microsoft Gold certified computing engineers can help your company to integrate the 64-bit versions of Microsoft products such as Microsoft Windows Server 2008, SQL Server, Windows 7, and Office Excel.

Microsoft Exchange Server 2010 Upgrade Support
Progent's Microsoft Gold-certified Exchange 2010 Server consultants can assist you to evaluate the value of Microsoft Exchange 2010 for your business and can help your IT staff to design and carry out an affordable migration to Microsoft Exchange 2010 from Exchange 2003 or Exchange 2K that will offer quick payback by increasing your productivity, lowering the cost of equipment and support, streamlining administration, and integrating your key communications technologies.

Contact a Progent Computer Support Expert
To learn how to contact a Progent network support expert for remote or on-premises help in , phone 1-800-993-9400 or go to Remote Computer Help.














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