Texas Network System Consultant for Office Computer Networks: Online Phone Consultation and Troubleshooting
For small business networks located anywhere in the state of Texas, Progent's Microsoft and Cisco certified professionals can provide online support and troubleshooting to resolve your network issues fast and cost effectively. Progent has developed top-notch expertise, advanced software tools and support knowledge bases to troubleshoot and fix network problems absent the expense and delays associated with onsite service dispatches.
If your Texas company is situated beyond the larger metropolitan areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your local computer support options may be limited in expertise, or unavailable during a crisis. This can result in a office network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s group of seasoned network consultants average more than 10 years of real-world industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a varied range of customers. This means you obtain not just the technical expertise needed for the task, but an expert with proven methods for applying that expertise to assist with affordable network solutions.
VPN Access Support for Leading Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert engineers resort to untrained or inexperienced local consultants for critical network support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a broad range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
Nationwide Remote Support for Microsoft Windows and Cisco-based Networking Environments
Progent’s Technical Response Center offers expert remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and resolve tough network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required.
Sophisticated Remote Access Tools
Efficient remote access tools and experienced technicians and engineers combine to enable Progent to solve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support utilities, technical personnel, and extensive on-going education.
Application Support Services
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, cost effective and comprehensive IT solutions that fit the unique needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM help and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Immediate Assistance for Urgent Issues
With Progent’s remote support services, you can get immediate help for issues that are causing wasted productivity without the long wait for an on-site service engineer. For day-to-day network administration work, Progent’s remote support engineers can complete most jobs within minutes of a request, instead of requiring you to wait for hours or days.
Sun Solaris Services
Progent offers your organization access to expert certified Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISM certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between UNIX and Windows-based environments.
Round the Clock Support for Maximum Network Availability
For companies with line-of-business network applications, Progent can provide online support services on a 24x7 basis. Combined with Progent's automated 24x7 server monitoring offering, this service can help ensure the maximum network availability.
Extensive Information Network Security Auditing and Testing
Progent’s CISM certified security team members can efficiently perform comprehensive network security audits, firewall evaluation and stealth penetration testing on mission-critical small business information networks.
Affordable Network Support Solutions
Many small businesses utilize poor metrics when shopping for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate experience can take many times longer to perform the same job than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a deal. Still worse, a poorly architected or implemented IT infrastructure that is unstable can cost a small business many times over its’ price in lost productivity.
Experience with a Wide Range of Small and Mid-size Business Networks
Progent’s certified expert team members have provided IT support services to thousands of companies in hundreds of diverse industries, giving Progent a unique real-world perspective on what IT solutions work and which ones don’t.
One-stop Shopping for Comprehensive Network Support Services
Progent can act as a single source for most IT support needs for businesses. While focused on supporting solutions from Microsoft and Cisco, Progent consultants frequently work with installing, supporting, integrating and troubleshooting technologies from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Network Monitoring Services
Progent offers a range of Network Support Packages based on the advanced monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies problems before they can disrupt your network.
Stealth intrusion testing is an important part of any overall network security plan. Progent’s security experts can perform extensive penetration checks without the awareness of your organization's internal network support resources. Unannounced penetration checking uncovers whether current security defense tools such as intrusion incident warnings and event log analysis are properly set up and consistently monitored.
Even if your company has a minimal network services group and a modest technology budget, your information network can still feature the same high availability and responsiveness that once needed a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-qualified and Cisco-certified network professionals, the most recent system management products for 24x7 monitoring and threshold alarms, and economical support programs such as a help desk call center to keep your vital network applications and hardware up and running. Progent's 24x7 Network Management Services include round-the-clock system monitoring, server monitoring, and program monitoring to reduce support costs, fix trouble spots quickly, and anticipate problems before they degrade system performance. Progent is expert at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to perform complete event management. Progent supports Microsoft Operations Manager 2000 and MOM 2005 to give small business networks enterprise-class availability, protection and performance.
Progent's Symantec consultants can assist you to support older versions of Symantec Firewall and Symantec VPN appliances including the Raptor and Symantec VelociRaptor family or show you how to upgrade to more recent technology from Symantec or other vendors. Progent can also help you design and execute a comprehensive security plan that can incorporate Firewall/VPN appliances and utilities, outsourced security and virus protection services, system monitoring products, and formal policies and processes. Progent has the skill to be your one-stop source for on-going network support, maintenance, training, and security expertise.
If your business network mixes Linux technology with Windows, Progent can assist you to incorporate your computers into a cohesive environment that allows all your OS platforms to run side by side for easy management, transparent information exchange, high reliability, superior throughput, and tight security. Progent's Linux and MS Windows coexistence assistance services feature IT infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote network help and troubleshooting, in-person technical support, and help desk call center outsourcing.
Progent's certified Windows 2000 consultants can show you how to optimize the functionality of your current Windows 2000 Servers and can streamline network management, provide technical support and troubleshooting, and enhance security. Progent can also show you how to design, justify, and implement a strategy to upgrade from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is expert in designing pilot installations to eliminate the technical risk involved with migrating to Windows Server 2003 by identifying possible hardware and application compatibility problems.
Microsoft SQL Server 2005 delivers indispensable, familiar tools to IT experts and network users, reducing the difficulty of creating, deploying, managing, and using enterprise data and database applications on platforms ranging from mobile devices to corporate information networks. The sophistication and integration requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on experience and broad knowledge in designing and deploying information-based, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Progent's Microsoft-certified professionals have more than a decade of background delivering e-mail, digital messaging, and e-mail-telephony integration support for small businesses and big enterprises. Progent provides affordable Exchange 2003 Server support to enhance email and virus security, design fault tolerant email systems, and implement off-site and mobile email access. Progent’s Microsoft Exchange support services can help you in designing and executing a move from an outdated SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2003. Progent offers XP and Vista desktop Microsoft e-mail consulting for Microsoft Exchange and Microsoft Outlook and can help you configure Microsoft Outlook 2000 and Outlook Web Access (OWA). For e-mail virus defense and spam filtering, Progent offers expertise with Postini's Perimeter Manager and Trend Micro's security products. Progent is an authorized Postini MSP. As a Postini reseller, Progent can help small companies benefit from Postini’s corporate-class spam filtering technology.
Progent's Apple Mac networking engineers can assist you with a wide array of network infrastructure issues such as network architecture, remote and mobile access, internetwork compatibility, protection, and emerging technologies including Voice over IP and high-speed wireless connectivity. For business networks built exclusively on Mac OS X or for environments that use a combination of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the knowledge and depth to handle the challenge of planning, configuring, and supporting a system architecture that is reliable, safe, efficient and aligned with your corporate goals. Progent can help you deploy Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage products, and Apple's Xsan storage area network solution. Progent can also give you access to certified professionals to help you with Cisco routers and switches.
Progent’s Cisco VoIP professionals can provide expert planning, integration and troubleshooting services for Cisco VoIP products. Cisco AVVID technology supplies the infrastructure and feature set for creating a single converged system that can handle voice, video, and data traffic at the same time. AVVID provides this functionality while preserving a high degree of network uptime, Quality of Service, and security. Important advantages of IP communications systems based on Cisco AVVID VoIP architecture include a versatile, open migration strategy that permits you to select IP Communications products that address your current needs, while providing a smooth route for accelerating IP deployment, Quality of Service structures that help deliver optimal voice quality via tight control of delay, loss and jitter, and network management tools that provide system administration, operations, repair, configuring, fault monitoring, and element management. Progent’s Cisco-certified technology consultants can show you how to implement a robust Voice over IP phone system built around Cisco IP PBX and Cisco IP Telephony technology. Progent’s VoIP consultants can help you pick and install Cisco software that makes sense for your small or mid-size organization, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
Our Experts Team provides support in important technologies such as Apple OS networking and programs; Support for Linux-powered, UNIX-based, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM expertise; Line-of-business and specialized application help; Chief Information Officer, business analyst, and project management outsourcing; Special program development and deployment; Web, electronic business, Electronic Data Interchange, and customer portal development and integration; Database management and performance consulting; Business information consulting; and Telecom architecture support.
