Overview of Progent's Support Services for BlackBerry Technology
BlackBerry Consulting and Support ExpertiseWireless access to messages, contacts, calendars, and the web is a critical capability of IT networks for companies of all sizes. RIM BlackBerry smartphones are among the most powerful devices for maintaining location-independent communications. However the infrastructure needed to accommodate RIM BlackBerry smartphones has become steadily more sophisticated as the demand for high availability and rock-solid security has increased. Progent's RIM qualified consultants specialize in providing small companies enterprise-class network support and technical services that are affordable and efficient.

As a Microsoft Gold Partner with years of background consulting on MS Exchange Server, Progent's consultants can give you access to broad expertise for integrating RIM BlackBerry and Microsoft products by offering services such as Microsoft Exchange 2010 consulting and by offering related support services like Lync Server 2010 deployment and Microsoft Office Communications Server consulting to help control IM and rich presence. Progent's MS SQL 2016 consultants and MS SQL 2014 consultants can configure and repair your SQL database server to work efficiently with BES Server, and Progent's Microsoft Data Protection Manager experts can help your company to design backup and restore processes to safeguard your messaging data and minimize productivity disruption in case of a breakdown of your messaging system.

Progent also maintains a large team of Cisco qualified CCIE network consultants who are available online to offer advanced support for designing and troubleshooting your IT network so it supports your BlackBerry solution with a high degree of fault tolerance, expandability, security, and maintainability. CCIEs are elite networking professionals who earn this prestigious classification only through thorough examination by Cisco. CCIEs are able to resolve even the most complicated problems associated with network planning, setup, troubleshooting, and maintenance.

Integration Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines management and support of RIM BlackBerry smartphones, providing a single solution for handling critical tasks like smartphone deployment, upgrades, and retirement and also providing a strong foundation for security and high availability. BlackBerry BES Server supports transparent communication between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry users and supports over-the-air synchronization.

RIM BlackBerry BES Server Integration Help

BES Server provides a wealth of security capabilities beginning with advanced encryption of information sent between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple DES. BES Server also allows excellent flexibility in selecting levels of security to meet the special needs of your company's network. Progent's BlackBerry authorized engineers can assist your company to select advanced security features and activate them wirelessly. Examples of these wirelessly selectable security settings include:

  • Lock down a BlackBerry smartphone
  • Erase information from a missing device
  • Disable Bluetooth functionality
  • Enable built-in defenses against malware

BlackBerry Enterprise Server also provides flexibility in selecting ways to prevent users from installing or executing unsafe or prohibited software. Progent can help you to select protective processes like:

  • Specify precisely what applications are permitted on the device
  • Prevent third-party programs from using non-volatile storage on the smartphone
  • Select what functions external software can access on the device
  • Restrict the kinds of connections external programs running on the BlackBerry device can initialize
  • Prevent all third-party software from being installed or executed on the smartphone

Expert RIM BlackBerry Consulting Support Services Available Online from Progent
Progent's authorized BlackBerry support specialists are available online to deliver prompt technical help to companies in the Tacoma region or anywhere in the state of Washington. Progent's experienced online technical support team has helped IT organizations solve computer issues and cut support costs in every state in the country and established a large base of satisfied clients. (See Progent's client testimonials.)

Progent offers online help for a wide selection of issues associated with RIM BlackBerry products including synchronization, integration with Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Major RIM BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can assist your business to perform basic support functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters, modifying user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company email software. Progent's seasoned experts can in addition assist your business to troubleshoot a broad array of problems associated with synchronization, handset recognition, messaging reconciliation, web access, wireless connections, Instant Messaging, desktop software configuration, and Desktop Redirector.

As a leader in delivering nationwide online consulting services for small office IT networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless support costs at a minimum and, by dealing with issues quickly, maximizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical procedures including resolving enterprise activation problems, adding and deleting BlackBerry smartphone users, setting activation passwords, configuring wireless software loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified consultants can also show you how to use administration software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using wireless LANs for activation. Also, Progent can explain the function of operational policies in the BlackBerry BES system and assist you to select and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant offers expertise in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone users on Exchange Server and Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, deploy access control lists, manage Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Contact Progent for Help from a RIM BlackBerry-Certified Consultant
In order to ask Progent about engineering expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.

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