Overview of Progent's Consulting Services for RIM BlackBerry Technology
RIM BlackBerry Consulting and Support ExpertiseWireless access to email, address books, calendars, and web applications has become a critical feature of IT networks for businesses of all sizes. RIM BlackBerry handhelds are among the most popular devices for maintaining mobile communications. But the network architecture required to support RIM BlackBerry smartphones has become steadily more complex as the demand for fault tolerance and and air-tight security has heightened. Progent's RIM certified engineers specialize in providing small businesses enterprise-class IT expertise and technical services that are economical and effective.

As a Microsoft Gold Partner with more than a decade of background consulting on MS Exchange, Progent can give you access to in-depth assistance in integrating BlackBerry and Microsoft products by delivering services like Exchange 2010 Server support and by providing related services like Lync Server deployment and MS Office Communications Server consulting to help control Instant Messaging and Presence. Progent's MS SQL Server 2016 integration consultants and Microsoft SQL Server 2014 experts can set up and repair your SQL database system to work efficiently with BES Server, and Progent's Microsoft Data Protection Manager experts can help your company to design archiving and recovery procedures to guard your data and reduce productivity loss in the event of a crash of your messaging solution.

Progent also retains a staff of Cisco certified CCIE network engineers who are accessible online to provide advanced assistance for designing and repairing your company's network so it supports your BlackBerry system with a high degree of resilience, scalability, security, and manageability. Cisco Certified Internetwork Experts are recognized network gurus who are awarded this prestigious certification only through intense testing by Cisco. CCIEs can handle even the most complex problems surrounding network architecture, deployment, repair, and maintenance.

Technical Support Services for BlackBerry Enterprise Server
BlackBerry BES Server simplifies administration and support of BlackBerry devices, providing a single solution for handling critical jobs such as smartphone installation, updates, and deactivation and also offering a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry users and supports wireless synchronization.

BlackBerry Enterprise Server Configuration Assistance

BlackBerry Enterprise Server features a variety of security options starting with automatic encryption of messages transmitted between a BlackBerry smartphone and BES Server using AES or Triple Data Encryption Standard. BES Server also permits great flexibility in adjusting degrees of security to match the specific requirements of your environment. Progent's BlackBerry certified consultants can assist your company to select powerful security features and activate them wirelessly. Samples of these over-the-air selectable security settings include:

  • Disable a smartphone
  • Erase data from a missing BlackBerry device
  • Lock out Bluetooth functionality
  • Enable internal defenses against malicious attacks

BlackBerry BES Server also provides versatility in selecting mechanisms to keep mobile users from installing or running unsecure or unauthorized applications. Progent can help you to choose blocking techniques such as:

  • List exactly which applications are allowed on the device
  • Prevent third-party programs from allocating persistent memory on the smartphone
  • Determine which functions external software can access on the device
  • Limit the kinds of access third-party software running on the BlackBerry smartphone can initialize
  • Prevent all external programs from being loaded or executed on the BlackBerry device

Progent's Online BlackBerry-Certified Consulting Services is Quick and Economical
For companies in Tacoma, Washington who need fast and economical access to an authorized RIM BlackBerry support expert, Progent provides efficient online help from a veteran network support team who have provided network solutions to organizations in each state in the United States. (Refer to Progent's customer testimonials.)

Remote support eliminates travel costs and allows consultants to fix problems quickly, allowing you to minimize lost productivity. Progent's BlackBerry consultants have been awarded accreditations in the entire range of BlackBerry technologies and offer professional support in areas including resolving synchronization issues, configuring BlackBerry Enterprise Server, and creating a secure, fault-tolerant system architecture for BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can assist your business to perform common technical operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned experts can also assist your business to troubleshoot a broad array of problems concerning synchronization, handset detection, email reconciliation, web browsing, wireless connections, Instant Messaging, desktop software configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online technical assistance for small office IT networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless support expenses at a minimum and, by resolving issues promptly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified consultant has support skills in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone users on Exchange Server and Windows Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and maintain storage groups, configure permissions, install the MDS and IM, implement access control lists, control Microsoft Exchange data flow, generate, update, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry include business and network requirements analysis, solution design, installation planning and execution, performance optimization, configuration of a high-availability architecture, information backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to design a wireless solution that fits within your information technology budget and aligns with your business plans. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to support a BlackBerry BES Server, assist your organization to determine which administration approach and equipment match your needs, and evaluate your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed decisions about alternatives for software editions, server hardware and storage, network topology, and application set up.

To optimize system protection, Progent's BlackBerry consultant can help your company to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security specialists to perform network-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry solution.

Contact Progent for Assistance from a BlackBerry-Qualified Specialist
In order to contact Progent about professional support for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.
















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