Immediate Remote Help for Tacoma Computer Networks
Immediate Remote Technical Support for Tacoma NetworksFor businesses located in Tacoma or anywhere in the state of Washington, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's remote technical support engineers offer excellent value because they have the practical background and have access to the sophisticated tools necessary to solve most network issues quickly. Efficient support lowers direct expenses because solutions require fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization saves even more with indirect expenses by reducing or avoiding network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support expertise is particularly valuable in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for remote support is structured to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged only for the services that you receive. Unlike typical remote service companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with situations where fast solutions somehow turn into big bills. Progent's penchant for handling technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes that ensure the highest degree of effectiveness for online help and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to communicate with your system without compromising network security.

Progent's advanced technical support database system stores comprehensive records describing all support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of support delivered to each Progent client by every consultant. This archive of issues and fixes is stored as an easily accessible proprietary knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with important technology companies including Cisco and Microsoft make available other extensive technical support databases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to determine the most efficient solutions promptly.

Online technical services offered by Progent to clients in Tacoma and anywhere in the state of Washington include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover quickly from a ransomware incident. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are ideal for companies who lack the budget to build and maintain an internal Call Center but who want quick communication with a reliable Help Desk with proficient phone support as well as the ability to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent addition to your existing Helpdesk team. Progent's Virtual Call Center can act as a an escalation alternative for the most difficult network problems, or be ready in those instances when your ordinary service providers are too busy.

    Progent's Help Desk staff of experienced information technology consultants provides your customers in Tacoma or anywhere in the state of Washington immediate communication with a large technical support group with extensive background delivering phone support and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a crucial enabler of business productivity, and Progent's policy is to fix and not merely report network issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team offers phone-based professional consulting expertise and education in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, customization, and training services, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Tacoma, or anywhere in the state of Washington, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so that your computer maintenance is proactive rather than reactive. By detecting possible problems before they cause downtime, system monitoring can minimize inconvenient and expensive information system failures. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate a mix of OS platforms.
How Your Tacoma Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Tacoma or anywhere in the state of Washington, Progent's online computer support specialists can provide professional and affordable IT help the moment your organization requires it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix IT problems quickly while avoiding the expense and lost productivity associated with in-person support visits.

Even if your Tacoma business relies on a local freelance consultant or employs a full time organization that can handle the majority of network problems, Progentís Microsoft certified consultants are available to offer an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to solve sudden system crises or especially complex integration projects.

Advantages of Progent's Network Help for Offices in Tacoma
Progent's online network troubleshooting services allow your Tacoma business to experience the advantages of immediate, enterprise-level network support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most organizations in Tacoma and throughout Washington, nearby network support providers, whether represented by independent consultants or a full-time IT staff, can deal with the majority of network problems. However, IT crises might occur when local resources are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local support personnel. In these situations, Progent's on-call service specialists give you a convenient, quick, and economical solution to augment your regular help and to convey valuable information to improve your ability to resolve future problems locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller businesses often depend on individual freelance service providers. Although freelance consultants carry less internal costs than larger consulting companies and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the lack of reserve help may require your company to wait for help during an IT crisis. As your company grows, network unavailability and problems with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of backup support experts to make sure your network remains available.

  • Build a Scalable Basis for Smooth Growth
    Businesses typically begin with an information system implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs often get thrown onto an unstable foundation. When a network grows, stability and scalability problems can hinder the productivity of the business. Such badly designed environments need proper analysis, intelligent strategic planning, and wide IT knowledge to evolve to a system architecture able to offer the solid foundation to meet current business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices need advice and technical education to negotiate an ever more complex maze of technology alternatives available for accelerating business growth and improving productivity. Businesses do not need a network consultant who is motivated to sell a certain vendor's products. Network support and product selling can result in a situation where the recommended solution is designed around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to match IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT background, refined remote support tools, and familiarity with corporate IT allow offices to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, at the forefront of IT support, performing a wide variety of technical tasks for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not only world-class technical help, but also a consultant with proven approaches for using technical knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you are charged only for received support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces few competitors. Businesses who utilize familiar independent service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, secure, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from painful and costly service losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















© 2002- 2019 Progent Corporation. All rights reserved.