For small offices and new businesses in Tacoma or anywhere in the state of Washington, Progent's online computer support specialists can deliver professional and affordable IT support whenever your business requires it. More than a decade of delivering online repair services has led to Microsoft Gold certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to fix network problems quickly while avoiding the cost and lost time that comes with in-person support visits.
Even if your Tacoma small business has a regular independent consultant or employs an in-house IT staff that can deal with day-to-day computer problems, Progent’s Microsoft certified engineers provide an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the time or the expertise to deal with sudden system emergencies or particularly challenging integration problems.
Details of Progent's Remote Network Support for Tacoma
Progent's online support, remote repair, network security expertise, and network administration services give small offices in Tacoma or throughout the state of Washington unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk Call Center support and network management, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support program include:
Immediate Telephone Access to Microsoft Qualified Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to small offices in Tacoma and is also ideal for customers in more remote areas of Washington that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has the advantage of a wide selection of Microsoft support utilities, technical information, and continuing training.
Per Minute Rates to Minimize Costs
Progent provides online help on a per-minute basis, so you pay only for the support you receive. Progent has no minimum fee for phone service and requires no periodic subscription fee. This protects you from paying big bills for quick repairs.
Availability of Cisco Certified Network Infrastructure Experts
As a Certified Partner for Cisco, Progent offers access to on-staff professionals with skill in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
Application Experts Team
Progent's basic support offerings consist of system integration, MS Exchange expertise, system security design, and Help Desk outsourcing support. Progent's Experts Team offers world-class consulting expertise in specific application areas. Help available from the Application Experts Team includes:
By offering a convenient one-stop source for network generalists and application experts, Progent can tailor timely, affordable, and thorough information technology solutions that align with the unique needs of your company.
Sophisticated Remote Access Software
Secure online connectivity permits Progent's service professionals to observe precisely what your users see. This makes it easier to produce fast solutions to problems that could otherwise require an expensive personal service call. Cutting-edge online access software and expert technicians together allow Progent to resolve most network problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated system analysis.
Support for Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
24x7 Service for High Network Availability
For small organizations with mission-critical applications, Progent offers round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce high network uptime.
Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-constrained small companies whose workers require immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
Advantages of Progent's Network Help for Small Businesses in Tacoma
Progent's remote technical help services enable your City# small business to have the advantages of immediate, expert network support without the expense of maintaining a full-time IT staff. Your information system will derive added business worth by becoming increasingly available, efficient, and protected. Advantages to your business include:
Seamless virtual extension of your local support resources
With most small companies in Tacoma and throughout Washington, nearby computer service providers, whether represented by outside consultants or an internal maintenance staff, can solve typical technical issues. However, serious problems may spring up when local support personnel are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your usual service people. In these instances, Progent's online service professionals offer an easy, fast, and economical solution to supplement your regular help and to pass on useful information to increase your capability to handle downstream problems in-house.
Reduced Dependence on Individual Consultants
For IT support, small organizations commonly rely on individual freelance consultants. While freelance consultants have smaller internal costs than larger service companies and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of backup personnel may require your company to wait for assistance during an IT crisis. As your small business grows, system downtime and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of reserve support expertise to insure your network stays up and running.
Build a Scalable Basis for Seamless Growth
Small businesses typically begin with an IT architecture created on a shoestring budget. Without a strong infrastructure, band-aid repairs can get piled on top of a weak foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. These poorly designed environments require careful analysis, smart strategic planning, and wide technical expertise to upgrade to a system architecture that can provide the stable foundation to meet critical business requirements and simplify future expansion.
Interact with Problem Solvers Instead of Technology Resellers
Small businesses need advice and technical education to navigate through an ever more complex array of technology alternatives available for accelerating business growth and improving productivity. They hardly need a computer engineer who is trying to earn a commission on a certain vendor's technology. Network support and product selling can lead to a situation where the recommended
solution is designed around a predetermined technology rather than the true requirements of a small business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to align IT consulting with the best needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, depth of technical experience, refined support tools, and familiarity with enterprise networking allow small offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over=stretched in-house resources.
Proven Methodology
Progent’s team of Microsoft and Cisco certified consultants average more than a decade of real-world professional background, in the trenches of network service, performing a wide variety of IT tasks for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This means that you get not just world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to fix actual IT problems quickly.
Value Pricing
Progent's pricing model is to charge for online support and in-person visits by the minute. Consequently, you pay just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no retainer. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.
Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every staff member to each customer. The discipline of detailing and archiving support records allows more effective support and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who won’t release the keys to the kingdom.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Companies who work with trusted independent consultants or who employ internal support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
Remote Server Monitoring with Microsoft MOM
Progent is one of the only IT service companies to offer round-the-clock network monitoring services based on Microsoft Operations Manager. This package allows your network maintenance to be proactive rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network help, visit Immediate Emergency Support.
Progent's certified Internet Security and Acceleration Server consultants have extensive experience developing Microsoft-based security solutions for information systems with multiple sites, mobile workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small business design and implement a configuration of ISA Server 2004 that supports your information protection requirements without limiting your productivity.
Progent offers Windows 2003 Cluster Server assistance to help your organization utilize non-stop clustered servers that can deliver 24x7 operation. Windows cluster servers for non-stop networks include Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster Server. By assisting you t create high availability clustered server solutions powered by Microsoft Windows Server 2003 Cluster, Progent’s qualified Windows professionals ensure that your high availability server clusters are configured to maximize the competitive advantage of your computer system.
Progent’s IT outsourcing packages offer economical network support for mid-size companies. Whether it includes designing network architecture, creating an internal Help Desk or outsourcing a one, deploying an updated email system, monitoring your system, or developing a web-based business solution, outsourcing your network technical services can reduce expenses and minimize uncertainties, permitting network support expenses to grow in a more moderate and manageable fashion than is feasible by amassing a large, knowledgeable internal network support organization. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to build a protected and robust network architecture for your critical Windows-powered applications such as Office XP, Office 2003, and Office 2000.
Progent is among the most qualified network support firms in Northern California for integrating email and messaging systems based on Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size companies receive the full benefits of Microsoft Exchange 2000 for typical scenarios including upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server management.
Progent's UNIX platform consulting services provide small companies and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of experience offers you a convenient one-stop consulting firm to help you create and maintain a protected and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, AIX, HP-UX, BSD, SCO UNIX and SGI/Irix or major Linux platforms such as RedHat Linux, SuSE Linux, Debian-GNU and Mandrake.
Microsoft Great Plains accounting offers analytics and reporting capabilities that let you track all operations, sales and spending, and sales trends with integrated drill-down, inquiry, and reporting capabilities. Progent's Microsoft Great Plains reporting support expertise can enable you to design reports that let you analyze your business more completely, converting uncooked data into useful management information. Progent can enhance your reporting and analytics by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and application experience with VBasic, XML and other development environments in order to deliver custom line-of-business software development and web commerce applications that work seamlessly with Microsoft Great Plains.
Progent is among the most qualified information technology consulting firms in Northern California for creating e-mail systems powered by Exchange 2000. Progent specializes in helping small companies get the full benefits of Microsoft Exchange 2000 under typical situations such as upgrading from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 administration.
Progent’s Cisco-certified network experts can provide help for Cisco routers that includes configuration and maintenance services plus experienced Cisco IOS software help. Progent's services for Cisco routers include support for redundancy, automatic fail-through, and redundant power for better fault tolerance and system uptime. Cisco routers for small to medium sized organizations include Cisco 800 Series Routers, Cisco 1700 Series Routers, the Cisco 1750 Modular Access Router, the Cisco 1751 Modular Access Router, the Cisco 1760 Access Router, Cisco 2500 Router, Cisco 2600 Series Routers, Cisco 3600 Routers, and Cisco 3700 Series Routers. The Cisco 800 Router Series securely connects small offices and remote workers to the Internet or to the company network via ISDN, DSL, Ethernet or serial lines. Cisco 1700 Router Series modular access routers are designed to provide a cost-effective, complete e-business solution for small and midsize companies. They deliver flexibility and ease of management to handle complex e-business requirements, such as seamless data/voice/video/fax integration, high-speed broadband Internet connectivity, and full-featured security solutions. Cisco 2600 Routers are a line of modular multiservice access routers for branch offices, providing versatile LAN and WAN options, multiple security selections, and an array of high performance CPUs. The Cisco 3700 Router Series is a family of scalable, multiservice connection platforms for medium and large-sized offices. With over 70 available interface components, the Cisco 3700 family delivers solutions for data, voice video, hybrid dial access, VPNs, and multiprotocol data routing.
Microsoft Live Communications Server delivers Instant Messaging and presence in an extensible, world-class package offering advanced security, seamless integration with popular Microsoft software, an extendable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Your organization can benefit from lower costs and elevated business efficiencies, enhanced worker productivity, and better IP security with this simple-to-manage, highly available solution. Effective deployments of LCS require careful planning and thought prior to roll out. Progent's Microsoft-authorized consultants can provide the expertise necessary to realize all the advantages of LCS throughout your entire organization.
Progent can supply companies in Northern California and select cities nationwide with an expert with knowledge of the new improvements in MS Office Word 2007. A consultant from Progent's Experts Team can help you integrate Microsoft Word's productivity enhancing features into the operations of your business, assist with designing templates and writing time-saving macros, or provide on-site education to keep your business current on Microsoft Office Word. Progent's engineers can help your business integrate and manage a protected, robust network and communications infrastructure to run your Microsoft Word applications.
Progent provides the services of Microsoft and Cisco-certified IT support experts to offer customers affordable ways to help businesses maximize the benefits of Microsoft and Cisco technology. For environments that range from small offices to large enterprises, Progent's expert consultants can assist you to improve your network's e-mail infrastructure, security, reliability, performance, and network administration.
If your office network mixes UNIX, Linux or Sun Solaris platforms with Windows, Progent can help you to incorporate your computers into a cohesive network that allows all your OS platforms to coexist for simple administration, seamless dataflow, high dependability, enhanced performance, and tight protection. Progent's UNIX and MS Windows integration assistance services feature IT architecture integration and service, support for Windows services for UNIX, online network monitoring and administration, remote technical support and troubleshooting, on-site technical support, and help desk call center support.
MS Live Communications Server delivers IM and Real Presence as part of a scalable, world-class package featuring enhanced security, transparent integration with additional Microsoft software, an expandable, industry-standard development platform, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can realize lower costs and elevated operational efficiencies, enhanced worker productivity, and stronger IP security with this easy-to-manage, fault-tolerant IM platform. Effective deployments of LCS call for careful planning and thought prior to installation. Progent's Microsoft-authorized consultants can provide the skill needed to realize all the advantages of LCS across your entire organization.
