Immediate Remote Support for Tacoma Information Networks
Immediate Online Technical Support for Tacoma NetworksFor organizations in Tacoma or anywhere in the state of Washington, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified professionals have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISSP-certified security engineers to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage because they have the practical background and have access to the advanced technology needed to resolve the majority of information system problems quickly. This lowers direct costs since service calls require fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves additionally with incidental expenses by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting know-how is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many online support companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and clean model for pricing do away with situations where speedy. minor fixes somehow end up as large bills. Progent's skill at handling problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized tools and field-proven methodologies that permit the maximum degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to interface to your system remotely without violating system security.

Progent's proven service database system stores thorough records for the support that Progent's clients have been provided. Progent's staff consultants have access to the records of assistance provided to each Progent customer by every Progent engineer. This database of anomalies and solutions is structured as a conveniently exploitable support database that enables Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and allow quick response from manufacturers' in-house engineering staff so Progent's online service experts are able to come up with the most efficient resolutions promptly.

Online support services available from Progent to clients in Tacoma and anywhere in the state of Washington include:

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are intended for businesses who don't have the money or time to build and maintain an in-house Help Desk Call Center but who want fast access to a reliable Help Desk with professional telephone support as well as the expertise to escalate complex problems to high-level consultants.

    Progent's Call Center consulting expertise can support you in creating an efficient new Call Center or improving your current organization, evaluating or customizing Call Center software to meet the particular demands of your corporation, or adding occasional online personnel to reinforce your in-house Call Center resources to deal with high-demand situations like software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk staff of veteran information technology consultants gives your customers in Tacoma or anywhere in the state of Washington immediate access to an efficient support group with extensive experience offering telephone-based consulting and remote repair service for networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a solid enabler of company performance, and Progent's aim is to fix and not just document IT problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group can supply remote and in-depth consulting expertise and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, MS Word, and Excel. To find out additional information on Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Network Monitoring Support
    Progent offers businesses in Tacoma, or anywhere in the state of Washington, remote network and server monitoring services based on System Center Operations Manager (SCOM), adapted by Progent to fit your business so that your IT support is proactive and automated. By anticipating potential trouble spots before they cause network outages, automated monitoring can head off inconvenient and expensive information system breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or environments powered by a combination of platforms.
How Your Tacoma Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote assistance with Microsoft, Apple Mac, or Linux environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Tacoma or throughout the state of Washington, Progent's phone-based computer support engineers are ready to provide professional and economical system support the instant your company needs it. More than a decade of offering remote tech support has led to Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to repair IT problems quickly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Tacoma business works with a local independent support technician or employs an in-house IT staff that know how to deal with typical network problems, Progent’s Microsoft certified engineers can offer a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the experience to solve sudden system emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Businesses in Tacoma
Progent's remote support services allow your Tacoma company to enjoy the advantages of timely, world-class IT support without the cost of maintaining an in-house IT staff. Your information system will acquire added strategic value by becoming increasingly available, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    With most companies in Tacoma and throughout Washington, local network support providers, whether represented by independent consultants or an internal IT staff, can handle the majority of network problems. On the other hand, serious problems sometimes spring up when local resources are too busy or unavailable, and some problems may involve technology that is beyond the scope of your onsite service personnel. In these situations, Progent's online support professionals offer a convenient, quick, and economical solution to supplement your regular resources and to pass on valuable knowledge to improve your capability to deal with downstream issues locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller businesses commonly rely on individual freelance service providers. While freelance consultants carry less internal costs than larger support firms and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of backup help may force your company to go without assistance during an IT crisis. As your company expands, network downtime and problems with critical software are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of reserve support expertise to make sure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often begin with an information system created on a modest budget. Lacking a scalable framework, band-aid fixes often get piled onto a weak foundation. When a network grows, reliability and expandability issues can hinder the success of the business. These poorly built systems need careful analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a system infrastructure that can deliver the stable foundation to handle critical business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller offices need guidance and technical education to navigate through an ever more complicated maze of technology options available for accelerating business success and enhancing productivity. These companies do not need a network consultant who is motivated to resell a specific vendor's technology. IT support and product selling can result in a scenario where the recommended solution is built around a profitable product instead of the true needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT consulting with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of IT expertise, fine tuned support software, and understanding of corporate IT allow offices to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Line of Server Platforms
    Progent offers in-depth support for Microsoft’s leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help per minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no retainer for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent has few competitors. Companies who work with trusted independent service providers or who employ internal support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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