Immediate Phone Help for Tacoma UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Tacoma or anywhere in Washington, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.

Progent's online support engineers represent exceptional leverage due to the fact that they have the practical background and the advanced tools to resolve most network issues quickly. This reduces immediate expenses because solutions accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally in incidental costs by reducing or avoiding system outages and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management.

Progent's pricing policy for online support is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the services that you actually get. Unlike many online service companies, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple model for pricing prevent situations where quick repairs somehow turn into large bills. Progent's skill at disposing of technical issues quickly translates into your company spending less cash.

Progent's Remote Service Technologies
Over time, Progent has refined a collection of customized tools and field-tested methodologies which ensure the highest degree of efficiency for remote consulting and repair for small and midsize business computer systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the staff of Progent's online support team to link to your company's network without violating corporate security.

Progent's highly evolved technical support database application keeps extensive records for the support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of services provided to every customer by any Progent consultant. This history of issues and fixes is organized as an easily searchable proprietary database that enables Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and formal relationships with key vendors including Cisco and Microsoft make available other massive technical support databases and allow fast response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can arrive at optimal resolutions quickly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Help from Progent
To access Progent's phone services in Tacoma or anywhere in Washington or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.

Phone-based Technical Support Services Offered Progent
Progent's phone-based technical support experts possess credentials in an extensive array of technologies. This wide range of IT skills permits Progent's consultants to tackle almost any problem likely to occur in a small business information system. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.

To help businesses with multi-platform networks, Progent also offers access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP experts, and ISSAP consultants.

Phone-based technical support services Offered by Progent to companies in Tacoma and anywhere in the state of Washington include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services address a broad array of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified administration, and transitioning from legacy applications to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux support engineers can provide emergency remote help for diagnosing problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:

    Major Linux platforms for which Progent offers expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Engineers for Tacoma, WashingtonThe Cisco CCIE certification is the premier accreditation for network engineers, and indicates an individual's networking knowledge at the master level. CCIEs can deal with even the most intractable challenges occurring in network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software patches. CCIEs are an excellent value since their broad experience enables them to fix the most intractable problems quickly. In typical instances, less experienced consultants can wrestle for hours or days with the same tasks that a CCIE can resolve in a few minutes. Few service providers make CCIEs available to support small and medium sized businesses. Progent can provide quick phone contact with a CCIE so you can get urgent help for severe network infrastructure issues that are crippling business efficiency but are outside the scope of your local IT support personnel. Progent's Cisco-qualified CCIE engineers can communicate with your environment using the latest on-line support tools to provide efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN technology.

  • Authorized Microsoft Windows Expertise
    Windows Expertise for Tacoma, WashingtonProgent's Microsoft-certified online service experts can deliver computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your business the assistance of consulting professionals who can assist your company with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server design, Microsoft Skype for Business migration support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a broad array of remote desktop consulting and support services including Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified System Security Experts
    CISSP Qualified System Security Engineers for Tacoma, WashingtonProgent's accredited CISM and CISSP security consultants offer a variety of security services to enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help your company to clean up quickly after a serious penetration. Security solutions offered by Progent cover in depth security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; integrating firewalls; designing secure mechanisms for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting support to help organizations of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine local resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies frequently request. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables customers to complete critical projects economically and on time. Progent's project-based remote consulting services include:
  • Call Center Services
    Progent's Help Desk support programs for small businesses with networks that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for smaller organizations who lack the budget to build and maintain an internal Call Center but who require fast access to an efficient Help Desk with proficient telephone support as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for larger companies and operates as a seamless reinforcement of your established Helpdesk staff. Progent's Virtual Help Desk can operate as an escalation resource to resolve complex computer system issues, or be ready in overflow circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or revamping your existing one, selecting or enhancing Help Desk software to handle the particular demands of your company, or adding temporary online staff to supplement your existing Help Desk group to handle demanding situations like software migrations, mass updates, or rolling out new applications.

    Progent's Call Center team of experienced information technology professionals provides your workers in Tacoma or anywhere in the state of Washington immediate assistance from an effective support group with substantial experience delivering phone consulting and remote repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's focus is to earn the Call Center the reputation as a significant driver of company efficiency, and Progent's goal is to solve rather than simply annotate technical issues.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff provides phone-based advanced engineering expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. To read more about Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Mac consultants can support the imaginative components of Macintosh computing by delivering remote consulting support and training in imaging, sound, and motion video. Progent's support professionals can provide help in a large selection of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio or video or integrating an audio/video production studio.

    Remote Network Monitoring Services
    Progent can provide businesses in Tacoma, or anywhere in the state of Washington, online computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your network maintenance is proactive and automated. By detecting looming issues before they grow into network outages, remote monitoring can ward off stressful and costly network crises. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows systems, or systems powered by a variety of OS platforms.

How Your Tacoma Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple Mac environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.

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