Fast Remote Help for Tacoma UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Tacoma or anywhere in the state of Washington, Progent offers technical support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, plus the services of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery planning.

Progent's remote support services offer excellent leverage due to the fact that they have the real-world background and the advanced technology to solve the majority of network issues quickly. Efficient support lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits even more in indirect expenses by minimizing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management.

Progent's billing policy for remote support is designed to get the most out of your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to many remote support organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for billing save you from situations where fast fixes somehow turn into major invoices. Progent's penchant for solving technical issues quickly translates into your company spending less money.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned a set of optimized technologies and proven methodologies that promote the highest level of effectiveness for online help and troubleshooting for small and midsize company information systems. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access enables the engineers of Progent's online support team to interface to your computer system without breaching system security.

Progent's sophisticated service reporting application stores comprehensive records describing the service that Progent's clients have received. Progent's team service personnel have access to the records of all help delivered to each Progent customer by every consultant. This history of issues and solutions is organized as a conveniently retrievable proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and formal partnerships with important vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick access to manufacturers' internal product engineers so Progent's remote consulting experts are able to come up with the most efficient resolutions promptly.

Start Receiving Online UNIX, Linux, Solaris, or Mac OS X Network Help from Progent
To access Progent's phone support in Tacoma or anywhere in Washington or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's online support professionals possess certified skills in a comprehensive set of disciplines. This wide range of technical skills enables Progent's engineers to resolve virtually any problem likely to take place in a small or midsize business information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.

To provide assistance to businesses with mixed-operating system environments, Progent also offers the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional experts, and ISSAP engineers.

Remote support services Offered by Progent to clients in Tacoma and throughout the state of Washington include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based consulting services cover a wide array of information technology including system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux consultants can offer emergency online assistance for diagnosing anomalies within UNIX/Linux systems based on popular variants of UNIX including:

    Important Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco Consultants for Tacoma, WashingtonThe Cisco CCIE certification is the top accreditation for networking professionals, and indicates a person's technical knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most difficult challenges associated with network design, installation, management, protection, and problem solving. CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco CCIEs are an exceptional value because their deep expertise permits them to find solutions for the most intractable problems rapidly. In typical cases, less qualified engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few consulting organizations make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone contact with a CCIE so you can get immediate assistance for severe network problems that are lowering business productivity but are not within the scope of your regular computer maintenance group or consultant. Progent's CCIE support experts can connect to your computer system via advanced remote troubleshooting tools to perform fast, secure, and economical analysis and repair. Progent's CCIEs can provide assistance with all of Cisco's industry-leading family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN products.

  • Authorized Microsoft Windows Expertise
    MS Windows Expertise for Tacoma, WashingtonProgent's Microsoft-qualified online support professionals can provide network problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of support engineers who can help you with a broad variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2013 application development, Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad array of remote desktop support including Microsoft Windows 7 integration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Qualified Network Security Professionals
    CISSP Qualified Network Security Engineers for Tacoma, WashingtonProgent's qualified CISSP and ISSAP security engineers can provide a variety of system protection solutions to improve the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or assist you to clean up rapidly following a damaging penetration. Security services available from Progent cover thorough security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies frequently request. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology enables customers to complete major projects economically and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Expertise
    Progent's Call Center support alternatives for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are a convenient solution for small organizations who don't have the budget to create an in-house Help Desk but who want fast access to a dependable Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless extension of your existing Call Center organization. Progent's Virtual Call Center can operate as an escalation resource for the most difficult computer system challenges, or be available in overflow instances when your other service providers are too busy.

    Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk Call Center or revamping your established organization, evaluating or enhancing Call Center software products to handle the special needs of your business, or providing temporary online personnel to supplement your existing Help Desk Call Center team to deal with unusually busy events such as software transitions, major updates, or rolling out new business software.

    Progent's Call Center staff of veteran information technology consultants gives your customers in Tacoma or anywhere in the state of Washington immediate access to a reliable support resource with substantial background providing phone support and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center perception as a significant contributor to business efficiency, and Progent's policy is to solve rather than simply track network problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Team can supply online and in-depth consulting expertise and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for popular Microsoft applications including CRM, Office Project, MS Word, and MS Office Excel. To learn more on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Mac consultants can support the creative facets of Apple Mac systems by providing phone-based help support and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures like capturing or digitizing audio or video or putting together an audio/video production studio.

    Remote Network Monitoring Services
    Progent offers businesses in Tacoma, or anywhere in the state of Washington, remote network and server monitoring support based on Microsoft Operations Manager network monitoring, enhanced by Progent to suit your business so your computer support is proactive rather than reactive. By detecting emerging problems before they evolve into network outages, proactive monitoring can head off inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows networks, or networks based on a variety of operating systems.

How Your Tacoma Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.

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