UNIX, Linux, Sun Solaris, Mac OS X Remote Consulting for Tacoma Small Office IT Networks
For small companies located in Tacoma or anywhere in the state of Washington, Progent offers round-the-clock phone technical support for information systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in every state in the U.S. In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.
Progent's online technical support services offer excellent value due to the fact that they are equipped with the practical background and the advanced technology to solve the majority of information system problems quickly. This reduces direct expenses because solutions require a smaller number of chargeable minutes. Online help also avoids the cost of sending a consultant to your site. Your company saves additionally in incidental expenses by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management.
Progent's billing model for remote support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to many remote service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from scenarios where fast solutions somehow end up as substantial bills. Progent's skill at dealing with problems efficiently results in your company saving money.
Progent's Remote Support Technologies
Over time, Progent has refined an array of optimized tools and field-proven methodologies which allow the maximum degree of efficiency for remote help and troubleshooting for small and midsize company information networks. Progent provides protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco Systems, Netscreen and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to access your company's system without compromising system security.
Progent's proprietary technical support database application includes thorough records of the service that Progent's customers have received. Progent's authorized consultants have access to the history of all help rendered to each Progent client by any consultant. This database of anomalies and resolutions is stored as an easily accessible internal database that permits Progent's remote support professionals to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level accreditations and formal partnerships with key industry leaders including Cisco Systems and Microsoft make available other extensive technical support databases and to vendors' internal support staff so Progent's remote service experts are able to find optimal solutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Mac OS X Network Support. Assistance from Progent
To get started with Progent's phone support in Tacoma or anywhere in Washington or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have a critical requirement for network help, visit Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online technical support professionals offer advanced credentials in a comprehensive array of products and technologies. This breadth of IT skills enables Progent's engineers to resolve practically any emergency that may crop up in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
Remote services available from Progent to small businesses in Tacoma and anywhere in the state of Washington include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based consulting services cover a broad array of computer technology including system infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and simplified administration, and migration from older systems to MS Windows or Linux environments. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency online assistance resolving anomalies within UNIX/Linux systems powered by leading versions of UNIX including:
Contact a Cisco CCIE for Complex Network Problem Solving The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and indicates an individual's technical knowledge at the expert level. CCIEs can deal with the most stubborn challenges surrounding network infrastructure design, installation, management, security, and problem solving. CCIEs work closely with Cisco System's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their depth of expertise allows them to fix the most intractable problems quickly. In typical instances, less experienced service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few service firms make CCIEs accessible to help small and medium sized companies. Progent offers quick telephone access to a Cisco CCIE so your company can get immediate assistance for severe network problems that are crippling worker productivity but are beyond the experience of your local IT maintenance resources. Progent's Cisco CCIE consultants can interface to your computer system via sophisticated remote support technology to provide quick, safe, and affordable analysis and remediation.
Progent's CCIEs have consulting for the complete line of Cisco's market leading selection of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Certified Windows Expertise Progent's Microsoft-certified remote support professionals offer network problem solving and consulting assistance for all Microsoft server and office productivity technology. Progent is a Microsoft Gold Certified Partner network support company and can provide your business the help of consulting professionals who can show you how to integrate, troubleshoot and manage the entire family of Microsoft Servers including Windows 2003 Server, SQL Server, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Microsoft Application Center, Microsoft SharePoint Services, Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISM and CISSP Qualified System Security Consultants Progent's accredited CISM and CISSP network security engineers offer a variety of security solutions to strengthen the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or help you to recover quicky after a serious penetration. Security support available from Progent include: thorough security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; installing firewalls; designing secure techniques for remote and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and initiating round-the-clock network monitoring.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology programs that small companies frequently need. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to execute major projects economically and on schedule. Progent's project-based online consulting solutions include:
Help Desk Support
Progent's Help Desk support alternatives for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small companies who lack the resources to support an internal Help Desk Call Center but who need quick communication with a reliable Call Center with professional telephone support plus the technical depth to escalate complex problems to advanced consultants.
Progent’s Virtual Help Desk Call Center is intended for larger businesses and acts as a transparent addition to your existing Help Desk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation resource for complex network problems, or be available in hectic circumstances when your other service providers are too busy.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or improving your established one, selecting or enhancing Help Desk Call Center application software to meet the special needs of your company, or adding temporary online personnel to work with your in-house Call Center resources during demanding situations like software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of veteran network experts provides your clients in Tacoma or anywhere in the state of Washington fast access to a reliable network service group with substantial experience delivering telephone-based help and online troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center perception as a solid driver of company productivity, and Progent's aim is to fix and not simply track network problems.
Applications Services: Training, Development, and Integration
Progent's Applications Experts Group can supply online professional engineering support and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and MS Excel. To learn more information on Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac experts can nurture the imaginative aspect of Macintosh environments by delivering remote help services and education in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio/video or putting together an audio/video production studio.
Online Network Monitoring Services
Progent can provide companies in Tacoma, or anywhere in the state of Washington, remote network and server monitoring services powered by MS Operations Manager, enhanced by Progent for your environment so that your IT support is proactive and automated. By spotting emerging trouble spots before they grow into crashes, proactive monitoring can ward off stressful and costly network crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X environments, Microsoft Windows networks, or networks based on a combination of operating systems.
How Your Tacoma Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online support with UNIX/Linux, Sun Solaris, or Mac OS X environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or send email to information@progent.com.
Progent can provide a selection of data transport packages from top service providers including AT&T, Speakeasy, and NextWeb. Data communications services offered through Progent include Dial-up, DSL, Frame Relay over DSL, Full or Fractional T1, Burstable T1, DS3, plus stationary and moving wireless. Progent can assist you with all facets of designing and implementing a cost-effective data communications system that maximizes the business value of your IT network. Progent can also provide consulting and support services ranging from system repair to full IT outsourcing to ensure that your data transport strategy can succeed.
Progent's certified Windows Server 2003 engineers can provide network help and expert consulting services for the entire line of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Microsoft Windows Server 2000. Progent's Windows Server 2003 upgrade, integration, administration, and support offerings include network design, deployment, project management, on-site and off-site technical support and troubleshooting, Help Desk outsourcing, CISM-certified security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Progent believes that a carefully designed and executed network can be a pivotal factor for enabling a company's growth, and Progent follows this credo in our own system environment. We have built a fault-tolerant virtual office network that enables our staff consultants and certified contractors to offer rapid and effective support, collaborate closely on sophisticated jobs, and experience professional and personal growth by being a member of a dynamic business culture of self motivation and freedom.
Progent offers the services of CISM certified security consultants. The Certified Information Security Manager committee defines the core capabilities and international standards of skill that IT security professionals are expected to master. CISM provides executive management the confidence that consultants who have qualified for their CISM certification possess the experience and capability to provide effective security administration and support services.
Progent offers nationwide urgent help and consulting services for companies that run UNIX, Linux, or Solaris networks or whose IT systems include a mix of UNIX/Linux and Microsoft technology. Remote IT help offers maximum leverage for your information technology budget by extending user efficiency and limiting the hours charged for computer repair services. Sophisticated online access tools and skilled technicians and engineers combine to enable Progent to solve most IT problems without wasting time and money by traveling to your site. In the vast majority of situations your IT issues can be remediated by telephone or via a combination of telephone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to assist with the most challenging system problems.
Microsoft Dynamics Great Plains allows you to expand and control your business better by delivering easy availability of strategic information and a fast ROI. Microsoft Dynamics Great Plains confers important productivity benefits including its ability to extend the reach of your company, handle your financials, computerize financial operations, standardize processes throughout your company, improve inventory control, increase order accuracy, grow sales and shorten lead-time, and increase free cash flow. Progent can show you how to configure and manage a robust, safe server and network infrastructure to support Great Plains, and can offer expert Microsoft Great Plains support professionals to make sure you derive the full benefits of your Microsoft Dynamics GP software.
Small to middle size businesses can now get all the advantages of MOM and also have quick access to Progent’s Microsoft and Cisco certified IT consulting experts. With Progent's economically priced network service programs, mid-size organizations can choose a simple MOM-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to offer small business networks enterprise-class reliability, protection and productivity.
If your business computer system mixes Linux-based products platforms with MS Windows, Progent can show you how to integrate your servers into a cohesive network that permits all your OS platforms to run side by side for easy management, seamless information exchange, high dependability, superior performance, and strong protection. Progent's UNIX/Linux and MS Windows integration assistance services feature IT architecture configuration and service, consulting for Windows services for UNIX, remote network monitoring and management, online technical help and repair, on-site technical support, and help desk support.
Progent’s Microsoft qualified experts provide small and medium-size businesses experienced support services for Microsoft Operations Manager (MOM 2005) and MOM 2000. MOM 2005 offers open and scalable high-end operational management by providing comprehensive event management, 24x7 monitoring and alerts, reporting and tendency profiling, and network and program-specific heuristics and routines to improve the control of Windows Server System networks. Through built-in application profiles, Microsoft Operations Manager 2005 allows you to identify your system health problems before they grow into disasters, improve the payback of your network operations via actionable best practices, and support your IT operations and senior management by sharing key service level and performance information. Progent’s MOM consulting engineers have extensive field-proven experience with MOM 2000 and MOM 2005 and can help your company install and configure MOM in order to maximize the availability and productivity of your information network.
If your business computer system combines Sun Solaris platforms with Windows, Progent can assist you to integrate your IT resources into a cohesive network that permits all your operating systems to coexist for easy management, transparent dataflow, high reliability, superior throughput, and tight security. Progent's Solaris and Microsoft Windows coexistence assistance offerings feature network infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote technical support and troubleshooting, in-person technical support, and help desk call center outsourcing.
NextWeb offers high-speed stationary wireless connectivity that can be deployed in days instead of a month. NextWeb provides a variety of wireless data services including NextWeb wireless Super-T, wireless DS3, and special occasion wireless Internet connections. Progent has an agent agreement with NextWeb and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to help you incorporate NextWeb wireless data services to build an enterprise-class, integrated communications network on a down-to-earth budget.
Progent's certified ISA Server consultants have extensive experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for IT networks with multiple sites, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can help your small business in planning and implementing an installation of ISA 2000 Server or ISA 2004 Server that supports your network protection needs without adversely limiting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date versions of Internet Security and Acceleration Server.
For small companies located in Tacoma or anywhere in the state of Washington, Progent offers round-the-clock phone technical support for information systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in every state in the U.S. In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and indicates an individual's technical knowledge at the expert level. CCIEs can deal with the most stubborn challenges surrounding network infrastructure design, installation, management, security, and problem solving. CCIEs work closely with Cisco System's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their depth of expertise allows them to fix the most intractable problems quickly. In typical instances, less experienced service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Progent's Microsoft-certified remote support professionals offer network problem solving and consulting assistance for all Microsoft server and office productivity technology. Progent is a 
Progent's accredited CISM and CISSP network security engineers offer a variety of security solutions to strengthen the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or help you to recover quicky after a serious penetration. Security support available from Progent include: thorough security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; installing firewalls; designing secure techniques for remote and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and initiating round-the-clock network monitoring.
