Immediate Remote Support for Tacoma Computer Networks
Urgent Online Help for Tacoma NetworksFor businesses in Tacoma or anywhere in the state of Washington, Progent provides online help for networks based on Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to resolve most information system issues quickly. This lowers direct costs since solutions use up fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company benefits even more with incidental costs by minimizing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced online consulting expertise is especially valuable in environments that depend on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you pay exclusively for the services that you receive. In contrast to many remote support companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid scenarios where quick solutions somehow turn into large bills. Progent's skill at disposing of problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and field-tested processes that promote the highest level of effectiveness for online help and repair for computer systems of any size. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to interface to your computer system without violating corporate security.

Progent's sophisticated service reporting application maintains extensive documentation of the service that Progent's clients have been provided. Progent's team consultants have access to the details of services rendered to every Progent client by any engineer. This history of anomalies and fixes is organized as an easily exploitable internal database that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft make available other vast technical knowledge bases and permit fast response from manufacturers' internal product engineers so Progent's online consulting experts can come up with the best solutions quickly.

Remote technical services offered by Progent to customers in Tacoma and throughout the state of Washington include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's top enterprises. Progent's ProSight line of outsourced network management services covers all critical areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to stop or recover quickly after a ransomware incident. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are intended for companies who don't have the money or time to create an internal Call Center but who require quick access to an efficient Call Center with proficient phone assistance plus the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk consulting support can support you in creating an efficient new Help Desk or revamping your established one, evaluating or enhancing Help Desk software products to handle the unique needs of your company, or providing occasional online staff to supplement your in-house Help Desk team to deal with demanding events like software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk staff of veteran network consultants gives your computer users in Tacoma or anywhere in the state of Washington quick assistance from an efficient technical support group with substantial background offering telephone-based support and online troubleshooting for computer environments based on Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a major contributor to business efficiency, and Progent's goal is to fix rather than merely record network problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply remote and in-depth engineering expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Project, MS Word, and Excel. To find out additional information concerning Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Tacoma, or anywhere in the state of Washington, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By exposing emerging problems before they grow into network outages, system monitoring can avoid stressful and costly service failures. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows systems, or systems powered by multiple OS platforms.
How Your Tacoma Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote help with Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Tacoma or throughout the state of Washington, Progent's online network support specialists are ready to deliver effective and economical system support the moment your business needs it. More than a decade of offering remote repair services has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Tacoma organization works with a regular independent consultant or employs a full time IT staff that can deal with typical computer problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to solve unexpected system crises or especially complicated integration projects.

Features of Progent's Remote Computer Services for Tacoma
Progent's phone help, remote repair, network security consulting, and system administration services give companies in Tacoma or anywhere in the state of Washington the greatest leverage for your IT investment. Whether you need one-time telephone help and remote network repair or ongoing Help Desk outsourcing support and system administration, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, depth of IT knowledge, refined support tools, and understanding of enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Range of Server Platforms
    Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help per minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services delivered during normal business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Businesses who work with trusted freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can save your information network from painful and costly availability losses.
How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.















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