Immediate Online Help for Tacoma Computer Networks
Urgent Phone Support for Tacoma SystemsFor organizations in Tacoma or anywhere in Washington, Progent offers online support for computer systems based on Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified professionals have delivered remote support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent value because they have the practical experience and are equipped with the sophisticated tools needed to solve the majority of information system issues quickly. Efficient support lowers direct expenses because service calls use up minimal chargeable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company saves even more in incidental costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced online consulting experience is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for remote support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to many online support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent situations where quick solutions somehow end up as substantial tabs. Progent's penchant for dealing with technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized tools and field-tested processes that permit the highest level of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent provides secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's online support team to link to your environment without compromising system security.

Progent's powerful technical support database system includes detailed documentation of the support that Progent's clients have received. Progent's team consultants have access to the details of support provided to every Progent customer by any Progent engineer. This history of anomalies and resolutions is structured as an easily accessible proprietary database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and formal partnerships with important industry leaders including Cisco and Microsoft open up other extensive support databases and allow priority access to vendors' internal engineering staff so Progent's remote consulting experts can find the most efficient resolutions quickly.

Remote support services available from Progent to clients in Tacoma and anywhere in the state of Washington include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services covers all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, and network infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight Systems Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so any potential issues can be resolved before they can impact productivity Learn more about ProSight Systems Watch server and desktop management consulting.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables clients to complete major projects within budget and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing services are a convenient solution for companies who don't have the money or time to create an in-house Call Center but who need fast communication with a reliable Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a transparent addition to your existing Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve the toughest technical issues, or be ready in overflow situations when your other resources are swamped.

    Progent's Call Center staff of seasoned information technology consultants offers your customers in Tacoma or anywhere in the state of Washington instant communication with an efficient support resource with extensive experience delivering phone help and remote repair service for computer environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center the reputation as a major enabler of business performance, and Progent's intent is to fix instead of simply track technical issues.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Team can supply online and in-depth engineering support and training in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. To read more information concerning Progent's consulting, programming, and training services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Tacoma, or anywhere in the state of Washington, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your IT support is proactive rather than reactive. By exposing looming issues before they cause full-scale emergencies, system monitoring can minimize disruptive and expensive information system failures. Progent can also use network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows systems, or networks powered by a mix of operating systems.
How Your Tacoma Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Tacoma or throughout the state of Washington, Progent's phone-based network support specialists are ready to deliver effective and economical system help whenever your business requires it. Long experience providing online technical assistance has led to Microsoft Gold status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair IT problems rapidly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Tacoma business has a regular independent consultant or maintains an in-house organization that can handle ordinary network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to handle sudden network emergencies or especially challenging integration problems.

Features of Progent's Online Computer Services for Tacoma
Progent's online support, Internet-based repair, network security consulting, and system administration services give businesses in Tacoma or throughout the state of Washington unparalleled leverage for your support investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk Call Center support and system administration, Progent's professionals can provide your organization world class network support while permitting you to avoid the expense and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:

  • Immediate Telephone Access to Microsoft Qualified Experts
    Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Tacoma and is also ideal for networks in more remote areas of Washington that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support utilities, technical databases, and on-going training.

  • Per Minute Billing to Minimize Costs
    Progent provides online support on a by-the-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum charge for phone help and asks for no ongoing retainer for services delivered during normal working hours. This protects you from paying big bills for simple fixes.

  • Access to Cisco Network Architecture Professionals
    As a Certified Partner for Cisco, Progent offers access to on-staff professionals with skill in designing, deploying, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and secure connectivity for fixed and mobile networking.

  • Application Experts Group
    Progent's basic support services consist of system integration, Microsoft Exchange consulting, network security planning, and Help Desk Call Center services. Progent's Experts Team offers in-depth consulting support for specific business applications. Help available from the Application Experts Team includes:
    Dynamics GP Consulting and Programming
    MS Project and Project Online Support
    Office Excel and Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Consulting
    Business Information (BI) Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL 2016 Application Programming and SQL Server 2014 Software Programming and Debugging
    Oracle DBA Services and Application Programming
    MySQL Database Administration and Application Design
    Mac Help
    Amazon MWS Application Development

    By providing a full service one-stop source for network generalists and application experts, Progent can tailor fast, cost-effective, and thorough IT solutions that meet the special needs of your company.

  • Sophisticated Remote Access Tools
    Secure online access permits Progent's service professionals to see precisely what your customers see. This makes it possible to find quick fixes to problems that could otherwise require a costly personal service call. Effective remote connectivity software and expert technicians combine to enable Progent to repair most IT issues quickly and economically. Progent is a pioneer in offsite troubleshooting and automated system monitoring.

  • Compatibility with Mainstream VPN Gateways
    Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.

  • 24x7 Service for Maximum Network Uptime
    For organizations with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure high system availability.

  • Help Desk Services
    Progent's Help Desk Call Center services are intended specifically for budget-conscious businesses whose workers require instant recourse to a Help Desk service with effective phone support and complete escalation capability.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, range of technical expertise, fine tuned support software, and understanding of corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Entire Family of Servers
    Progent can provide in-depth support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 expertise, Windows 2003 Server maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help per minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by each staff member to each client. The practice of documenting and organizing support records results in more effective support and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 system monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















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