Even if your Tacoma company works with a regular freelance support technician or maintains an in-house IT staff that know how to handle common computer problems, Progent’s Microsoft certified consultants offer an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to resolve sudden network crises or especially challenging integration projects.

Details of Progent's Online Computer Support for Tacoma
Progent's phone support, remote repair, system security consulting, and network administration services offer small offices in Tacoma or throughout the state of Washington unparalleled leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your company world class IT support while permitting you to avoid the cost and hassle of running a large in-house IT staff. Key features of Progent's online help services include:

• Immediate Telephone Access to Microsoft Certified Professionals
  Progent's team of Microsoft-certified engineers can provide fast and economical expertise to small offices in Tacoma and is also ideal for customers in more remote regions of Washington that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a wide array of Microsoft support tools, service information, and continuing training.

• Per Minute Rates to Minimize Expenses
  Progent provides remote support on a by-the-minute basis, so you pay only for the support you use. Progent requires no minimum charge for online service and requires no monthly subscription fee. This keeps you from facing big invoices for routine repairs.

• Availability of Cisco Network Infrastructure Professionals
  As a Registered Partner for Cisco, Progent offers help from on-staff specialists with expertise in planning, implementing, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you create fast, reliable, and secure infrastructure for wireline and wireless networking.

• Application Specialists Consulting
  Progent's core consulting services include system integration, Microsoft Exchange consulting, corporate security design, and Help Desk outsourcing services. Progent's Application Experts group can provide world-class consulting support in critical business applications. Help available from the Application Experts Group covers:
  • Great Plains Software Consulting and Programming
  • Microsoft Customer Relationship Management Help
  • Microsoft Project Expertise
  • MS Office Excel Consulting
  • Microsoft Word Help
  • Crystal Reports, MS Access, and FRx Custom Reports
  • UNIX, Linux and Solaris Support
  • Apple Macintosh Consulting
  By providing a full service centralized source for IT generalists and application experts, Progent can tailor timely, cost-effective, and thorough information technology solutions that fit the specific requirements of your business.

• Advanced Online Access Tools
  Secure online access allows Progent's support professionals to see precisely what your customers see. This makes it easier to find quick fixes to issues that could otherwise require an expensive personal service call. Cutting-edge remote connectivity tools and expert technicians together enable Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated network analysis.

• Compatibility with Popular VPN Gateways
  Progent supports secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.

• Round-the-Clock Support for High System Uptime
  For small organizations with mission-critical applications, Progent can provide 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high network availability.

• Help Desk Outsourcing
  Progent's Help Desk support services are intended especially for budget-conscious small businesses whose clients require immediate recourse to a Help Desk service with effective telephone support and complete escalation capability.

Benefits of Progent's IT Support for Small Offices in Tacoma
Progent's online support services allow your City# small company to have the advantages of on-call, expert network support without the cost of managing a full-time IT organization. Your network will derive greater strategic value by being more available, productive, and protected. Benefits to your company include:

• Seamless virtual expansion of your local IT resources
  With most small businesses in Tacoma and throughout Washington, local computer support providers, whether made up of outside consultants or a full-time IT staff, can handle typical network issues. On the other hand, major troubles sometimes spring up when local support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your usual service personnel. In these situations, Progent's on-call support professionals provide a convenient, fast, and economical way to supplement your regular resources and to pass on valuable information to increase your capability to deal with downstream issues in-house.

• Reduced Dependence on Individual Service Providers
  For network support, small companies commonly rely on independent freelance service providers. While freelance service people have less internal costs than big service companies and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the absence of fallback help may require your business to wait for assistance during an emergency. As your network expands, system unavailability and trouble with vital applications become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve support experts to insure your network remains up and running.

• Create a Scalable Foundation for Seamless Expansion
  Small organizations typically start with an information architecture created on a shoestring budget. Without a strong framework, slap-dash repairs often get piled onto a shaky foundation. As a company grows, stability and scalability problems can hinder the productivity of the organization. Such poorly built systems need careful assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure that can deliver the solid foundation to handle vital business requirements and facilitate downstream growth.

• Work with Problem Solvers Rather Than Technology Sellers
  Small companies require guidance and technical education to negotiate an ever more complex maze of technology alternatives available for promoting business growth and improving productivity. These companies hardly need a computer consultant who is motivated to resell a certain vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align technical expertise with the best needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, range of IT background, refined remote support tools, and familiarity with corporate IT allow small offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

• Certified Expertise in Microsoft's Complete Family of Server Platforms
  Progent can provide world-class expertise for Microsoft’s powerful server platforms with services such as Windows Server 2003 help, Microsoft Windows 2000 upgrades, Microsoft Windows NT Server migration, Exchange Server 2003 help, Microsoft Exchange 5.5 Server and Microsoft Exchange 2000 Server moves, and SQL Server 2005 consulting.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified experts average more than ten years of hands-on industry background, in the trenches of IT service, performing a broad variety of IT tasks for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This ensures that you get not just world-class technical help, but also a consultant with proven methods for applying computer knowledge to solve actual IT problems quickly.

• Value Pricing
  Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.

• Complete Documentation of IT Services
  Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to each client. The discipline of documenting and organizing support records allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Companies who work with trusted freelance service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.

• 24x7 Server Monitoring with Microsoft MOM
  Progent is one of the only consulting companies to provide 24x7 remote tracking services based on Microsoft Operations Manager. This package allows your computer support to be proactive rather than reactive. By revealing potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.

How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network support, visit Immediate Urgent Support.