Expert Remote Technical Support for Tallahassee, Florida Computer Networks from World-class Consultants
Small companies have traditionally been overlooked by major IT support organizations. Many small businesses permit themselves to grow dangerously dependent on freelance consultants or small support firms who don't have the bandwidth or comprehensive skill sets to respond promptly or efficiently to technical emergencies. Still other small companies resort to mass-market support firms that employ technicians able to provide standardized solutions to common issues but who are missing the experience and versatility to handle the variety of configurations and absence of standards that characterizes small company IT systems.

Progent's time-tested approach to delivering affordable and effective technical service to small companies has made Progent among the premiere Microsoft-certified network service firms in the industry. Progent has provided online support to businesses in every state in the country (refer to Progent's customer testimonials).

For larger companies, Progent can provide co-sourcing and project management support to supplement the skills of your in-house network support group. This can reduce expenses and minimize technical risks for major IT initiatives such as software development, business continuity planning, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to accredited consultants to help your company to plan and execute a sensible cloud strategy.

Core Areas of Expertise Serviced by Progent's Consultants for Companies in Tallahassee, Florida
Progent's nationwide group of industry certified experts offers support for virtually all facets of information systems found in businesses of any size. Practice areas served by Progent in Tallahassee include:

Service Delivery Alternatives Available for Tallahassee, Florida Companies
Progent has a variety of options for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering computer support is based on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid support, thorough activity documentation, consistent follow-through, and tight cost monitoring across a range of network support delivery options that include remote repairs, on-premises help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can help customers to troubleshoot and repair network problems without the expense or delay of on-premises service calls. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For complex problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup process for first-time customers to accommodate urgent situations and Progent charges per minute with no startup charges or minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn additional information about Progent's online computer support services.

  • On-site Support
    Progent provides onsite computer support for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support experts to give small companies the ideal combination: on-premises support professionals when you need them plus the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business software developers. The response time for in-person support calls is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more details about how and why to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who need prompt and dependable support from an online Helpdesk with efficient telephone support, remote troubleshooting capability, and enough technical depth for full problem escalation. Because small and midsize companies usually have tight information technology funds and can provide little executive bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that small business information networks are always up and running. Learn more details concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small companies affordable access to enterprise-class IT professionals who can provide help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security consulting, non-stop it system design, virtual server solutions, plus integration, programming and support for small business software such as financials, ERP and MRP, business analytics, CRM, and productivity suites. Progent can provide assistance with one-time projects including site relocations and major system upgrades, extended projects like management reporting software development and support, relational database application programming and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications like Microsoft Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is feasible using the type of on-site data center that is achievable for the majority of small and midsize companies. Since Progent uses the same facilities that host the gear of some of the world's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the systems needed for enterprise-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and revisions remain current, security and efficiency is continually monitored, and systems and data files are consistently archived and ready for full and rapid restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's servers in a setting that not only provides the top level of availability and expandability but that is in addition simple for customers to migrate to a different service firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and network management while getting enterprise-class reliability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered solution, can support the multi- platform and loosely standardized environments common with small companies, and keeps ownership of the software in the client's hands so that moving to a new virtualized system is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers expert remote support to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is intended to assess your organization's ability either to block or recover quickly after a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Tallahassee, Florida Small Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with corporate network consulting enable small companies to sidestep the problems associated with over dependence on thinly staffed service firms or individual engineers.

Teaming with Progent's Experts enables your company to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT support, small companies sometimes depend excessively on independent consultants. Although individual support engineers have lower overhead than more substantial support firms and can afford to bill apparently smaller fees, individuals are frequently unable to react quickly to critical network problems. If a freelance consultant is occupied with different client, ill, on travelling, or in class, the lack of replacement staff may require your business to wait for help in case of an emergency. The more your company grows, system unavailability or problems with critical programs become more costly. The money you thought you were conserving on an independent consultant can be eaten up quickly due to lost productivity. In addition, when freelance consultants confront new technologies, the lack of a big engineering team to rely on for help requires them to learn in place while your company winds up footing the costs for their ongoing education.

  • Have Access to Experts in Complex Network Issues
    Many smaller support organizations or freelance consultants specializing in small company IT consulting are capable of delivering routine solutions but don't have the experience to deal cost-effectively with complex network configurations with mixed operating systems, multiple sites, Voice over IP systems, mobile clients, integrated accounting and analytical applications, data-driven web sites, and custom business applications. Progent's experience with global companies and Progent's extensive team of experts can be valuable to your company because enterprise networks are inherently complicated, integration issues demand in-depth knowledge in many technical areas, and reaching an acceptable degree of stability, reliability, and security calls for industry-tested leading practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Lacking a carefully designed architecture, a series of band-aid repairs commonly get piled on top of a weak structure. As a business grows, stability and scalability issues can undermine the success of the organization. These networks need thorough evaluation, intelligent business analysis, and broad-based expertise to migrate to an IT environment that can provide the reliable foundation to meet current business needs and ease downstream expansion.

  • Team with Solution Finders, Not Product Resellers
    Smaller businesses need guidance and insight to work through an ever more complicated maze of IT alternatives offered for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or service organization that tries to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides services only. This allows Progent to match technical support with the genuine interests of customers. Mixing IT support and product reselling can result in a conflict where the proposed solution is based on a predetermined technology instead of being driven by the true needs of a small business.

How to Contact Progent
In case your Tallahassee, Florida company needs to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.