Low-cost Network Troubleshooting from Microsoft and Cisco Qualified Professionals for Businesses in Tallahassee, FL
By offering professional support when you need it, making available in-depth knowledge for key business applications, offering high-value services such as virtual server hosting, billing only for help delivered, and requiring no sign-up fees or retainers for standard services, Progent helps you to increase the business value of your information network and cut support expenses. Progent understands that information system security, reliability, and efficiency are just as critical to small companies as to large enterprises but that smaller companies don't have the economy of scale to spend heavily in information technology and internal service staffs. Progent's basic competitive advantage is that no IT consulting organization can match Progent's ability to provide the IT support your company needs whenever you need it and at prices you can afford.

For mid-size and large companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network service personnel. This can cut costs and minimize technical risks for major IT initiatives like software development, disaster recovery preparedness, security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to accredited consultants to help your company to design and implement your cloud computing strategy.

Primary Products and Technologies Supported by Progent for Businesses in Tallahassee, Florida
Progent's group of certified support professionals provides help for all facets of network systems deployed by businesses of all sizes. Practice areas supported by Progent in Tallahassee include:

Service Delivery Options Available for Tallahassee, Florida Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering network support services is built on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Contact Center Support Model ensures fast response, thorough service records, consistent follow-up, and tight expense control for an array of network service delivery modes that include online repairs, on-premises support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to analyze and fix hardware and software problems without the expense or time loss of in-person support calls. The experience of Progent's IT consultants makes it possible to resolve most network issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration process for first-time customers to accommodate emergency situations and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in conjunction with Progent's remote support experts to deliver small and midsize companies the ideal combination: on-premises support technicians when you need them as well as the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business application developers. The response time for in-person service calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite service. Find out more details concerning why to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who need fast and reliable support from a professional Help Desk with effective phone assistance, remote troubleshooting tools, and sufficient technical depth for full problem escalation. Because small and midsize businesses typically are constrained by tight information technology funds and can spare little executive bandwidth for dealing with network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that small business computer systems are always productive. Read more concerning Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small companies affordable availability of enterprise-class IT professionals who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection engineering, high availability it system consulting, virtual server solutions, plus configuration, programming and support for small business software such as financials, ERP and MRP, reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects including site relocations and massive software migrations, extended projects like business information software programming and support, relational database application programming and administration services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Exchange and SQL Server in order to provide small companies with greater levels of dependability, security, and recoverability than is feasible using the class of internal data center that is practical for the majority of small companies. Because Progent utilizes the same data centers that host the equipment of some of the planet's biggest IT companies, Progent can eliminate the expense of building and managing the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that upgrades and revisions remain updated, security and performance is continually monitored, and systems and data files are consistently archived and ready for complete and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition convenient for customers to transfer to a different support firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow small businesses with multi-vendor environments to save dramatically on the expense of capital equipment, system support, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed package, can support the mixed- OS and non- standardized environments typical of smaller businesses, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtual host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote consulting services to help companies of any size connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Information Security
Progent offers a collection of low-cost, set-price monthly services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as IPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services managed cloud backup and recovery.

Special Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of network technologies such as firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a business-wide perspective on system security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and statutory mandates for IT data protection and reporting.

The breadth and depth of Progent's engineering staff offer a powerful array of advantages to clients trying to maximize the business value of their IT system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world professional background, in the trenches of IT service, performing a broad range of IT tasks for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This means that you get not just world-class IT capability, but also a consultant with field-tested approaches for resolving actual network problems quickly. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you are invoiced only for received support. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during regular business hours. Many support firms impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size invoices for fast fixes. Another benefit of granular billing is that clients are not inclined to permit simple problems to stay unaddressed until they grow into big problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation given by every consultant to each client. The practice of detailing and organizing support activity allows more efficient service and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Small companies who work with independent service providers or who maintain internal support personnel gain when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and productive. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Tallahassee, Florida company wants to contact Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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