Fast, Low-cost Remote Computer Network Assistance for Tallahassee, Florida Small Companies
For over twenty years, Progent has focused on delivering enterprise-class IT support to customers with small-business budgets. Progent has developed a powerful service solution that includes a streamlined, seamless virtual office network, custom online troubleshooting technology, a large team of consultants accredited in a wide range of technical practice areas, a Help Desk Call Center operational structure that maximizes efficiency and guarantees follow-through, a global team of remote troubleshooting experts, in-person support availability for the majority of most zip codes in the United States, and a company ethos focused on resolving network issues in the shortest time and at the least cost to clients.

For larger businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house network support staff. This can reduce expenses and minimize technical risks for big projects like software development, disaster recovery preparedness, network security audits, merging datacenters, or software migrations.

Progent can also offer the services of certified experts to assist your company to plan and implement your cloud computing strategy.

Primary Products and Technologies Serviced by Progent for Office Networks in Tallahassee, Florida
Progent's group of industry certified consultants offers assistance for all aspects of information systems deployed by companies of all sizes. Technologies served by Progent in and around Tallahassee include:

Service Delivery Alternatives for Tallahassee, Florida Businesses
Progent has a variety of alternatives for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting, and network management outsourcing. Progent's model for providing network support services is built on the Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Support Mechanism ensures rapid support, comprehensive service documentation, dependable follow-up, and strict cost control for a range of network support delivery options that include online troubleshooting, onsite support, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and repair hardware and software issues without the expense or time loss of on-premises support calls. The experience of Progent's network engineers allows them to resolve most network problems quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based signup process for first-time clients to accommodate urgent network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online service experts to give small businesses the ideal combination: hands-on support technicians when you require them as well as the remote help of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The response time for on-site support visits is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more about how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Contact Center Services are designed for small and midsize businesses who need prompt and reliable access to an online Help Desk Call Center with efficient telephone assistance, remote repair tools, and sufficient technical depth for full escalation. Since small and midsize companies usually are constrained by tight information technology budgets and can provide little executive bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that business information systems stay productive. Learn more concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable availability of world-class IT professionals who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security engineering, fault tolerant network consulting, server virtualization solutions, plus configuration, programming and training for small business programs such as financials, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and major software upgrades, extended projects like management reporting software programming and support, relational database application development and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher levels of dependability, protection, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same data centers that host the gear of some of the world's biggest information technology organizations, Progent can save you the cost of building and managing the systems needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and revisions stay updated, security and performance is continually monitored, and systems are consistently archived and available for full and prompt restoration. Learn additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small company's production servers in a setting that not only provides the top level of dependability and expandability but that is also convenient for clients to migrate to a different service firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit businesses with multi-vendor environments to save dramatically on the costs of hardware, infrastructure maintenance, and network administration while getting world-class reliability and an unprecedented level of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed service, can support the mixed- OS and loosely standardized networks typical of small businesses, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized host is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote consulting services to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine local resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness either to block or recover rapidly after a ransomware attack. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Tallahassee, Florida Businesses
Progent's size, scope of information technology skill, and familiarity with corporate network support enable small and midsize businesses to sidestep the pitfalls associated with over reliance on thinly staffed service organizations or freelance consultants.

Teaming with Progent enables your business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT support, small businesses sometimes depend excessively on freelance consultants. Although freelance service providers have lower overhead than larger support firms and can afford to bill nominally smaller fees, they are frequently unable to respond rapidly to critical problems. If a freelance consultant is occupied with different customer, ill, on travelling, or in training, the lack of backup personnel may require your company to go without assistance during an emergency. The more your small business expands, network unavailability or problems with line-of-business applications get more costly. The money you believed you were conserving on an independent consultant can disappear fast because of lower productivity. In addition, when independent consultants encounter new technologies, the lack of a big engineering team to depend on for assistance requires them to learn on the job while your organization ends up with the costs for their ongoing education.

  • Gain Access to Experts in Sophisticated Information Technology Solutions
    Many small support firms or freelance consultants focused on small business IT support may excel at providing connect-the-dots fixes but lack the experience to work efficiently with complex IT environments with mixed platforms, numerous locations, VoIP systems, remote workers, integrated financial and operational software, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive team of experts can be valuable to your business because enterprise environments are inherently complex, integration problems require thorough knowledge in many technical areas, and reaching a high degree of stability, availability, and protection calls for enterprise-tested processes.

  • Build a Firm Basis for Seamless Growth
    Small companies often start with a network cobbled together on a tight budget. Lacking a solid basis, a series of band-aid fixes commonly get thrown on top of a marginal foundation. As a company grows, reliability and expandability issues can obstruct the success of the business. These environments need proper assessment, smart business planning, and broad-based expertise to upgrade to a network environment that will provide the solid foundation to meet critical business requirements and support downstream growth.

  • Partner with Solution Finders, Not Resellers
    Smaller companies need direction and education to navigate through an ever more complex array of IT alternatives offered for accelerating business growth and enhancing productivity. They do not need a network consultant or support organization that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent sells services exclusively. This permits Progent to match consulting services with the real needs of clients. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a preselected vendor instead of being based on the true requirements of a customer.

Contact Progent
In case your Tallahassee, Florida business needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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