Affordable Network Tech Support from Microsoft and Cisco Certified Professionals for Companies in Tallahassee, FL
By offering world-class know-how whenever you require it, providing specialized knowledge for critical applications, providing innovative services like virtual data center hosting, invoicing only for services you receive, and charging no setup or retainer fees for standard services, Progent allows your company to maximize the business value of your It network and minimize service costs. Progent recognizes that information system security, reliability, and performance are just as important to small companies as to large corporations but that smaller organizations don't have the economy of scale to invest heavily in computer technology and in-house service staffs. Progent's fundamental value proposition is that no network support firm can match Progent's ability to deliver the network support expertise your company needs whenever you require it and at a cost you can justify.

For mid-size and large companies, Progent can provide co-sourcing support to supplement the skills of your internal IT service team. This can cut costs and help meet schedules for big projects like application programming, disaster recovery preparedness, security audits, merging datacenters, or technology migrations.

Progent can also provide access to accredited consultants to assist your company to design and execute your cloud computing strategy.

Core Practice Areas Supported by Progent for Business Networks in Tallahassee, Florida
Progent's national team of world-class experts offers assistance for virtually all aspects of network systems deployed by organizations of all sizes. Technologies served by Progent in Tallahassee include:

Service Delivery Options Available for Tallahassee, Florida Companies
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's model for providing IT support services is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Helpdesk Support Model promotes fast response, comprehensive service records, reliable follow-up, and tight cost control for a range of network support delivery options that include online repairs, onsite help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or time loss of in-person support visits. The experience of Progent's IT consultants allows them to resolve the majority of network issues quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based signup process for first-time clients to address urgent network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service engineers to give small businesses the best of both worlds: in-person service professionals when you need them as well as the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The wait time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details concerning how and why to register for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize companies who require fast and dependable support from a professional Help Desk with effective phone assistance, online troubleshooting capability, and enough technical depth for all needed problem escalation. Since small and midsize companies typically have limited IT funds and can spare little management bandwidth for dealing with IT support tasks, Progent's Help Desk Services can be the most efficient option to ensure that small business information networks are always up and running. Read more details about Progent's Helpdesk services.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, high availability network consulting, server virtualization strategies, plus integration, programming and training for business applications such as accounting, ERP and MRP, reporting, sales automation, and productivity suites. Progent can help with one-shot projects including office moves and major software migrations, extended initiatives like management information software programming and customization, relational database software development and DBA support, and web development, continuing support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and SQL Server in order to provide small businesses with greater levels of dependability, security, and recoverability than is possible using the class of in-house data center that is achievable for most small and midsize companies. Because Progent utilizes the same data centers that support the gear of many of the planet's biggest information technology organizations, Progent can eliminate the expense of building and managing the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and revisions remain updated, protection and efficiency is continually monitored, and systems and data files are regularly archived and available for complete and prompt restoration. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top level of dependability and expandability but that is in addition easy for customers to migrate to a different service provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow companies with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class reliability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can support the mixed- platform and non- standardized environments typical of small businesses, and retains ownership of the licenses in the client's possession so that migrating to a new virtualized system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online consulting to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine local IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services managed backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their networking appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring managed service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

Why Progent Is the Right Choice for Tallahassee, Florida Small Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with enterprise network support allow small businesses to sidestep the pitfalls associated with over reliance on small service organizations or individual consultants.

Working with Progent enables your small business to:

  • Avoid Over Reliance on Individual Consultants
    For network support, smaller companies sometimes rely excessively on independent consultants. Although freelance support providers have lower expenses than larger support firms and can afford to charge apparently smaller rates, they are sometimes unable to react rapidly to urgent situations. If a freelance engineer is busy with different client, ill, on vacation, or in class, the lack of backup personnel may force your business to wait for assistance during an emergency. As your small business grows, system downtime or problems with critical programs get more expensive. The money you thought you were conserving on a freelancer can evaporate quickly because of lower output. In addition, when independent consultants encounter new technologies, the lack of a large consulting group to fall back on for advice forces them to train in place while your business ends up with the costs for their continuing training.

  • Gain Access to Certified Professionals in Advanced Network Issues
    Many small service firms or independent consultants focused on small business IT support are capable of providing connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complicated IT configurations that have a variety of platforms, multiple offices, Voice over IP implementations, mobile workforces, integrated financial and analytical applications, data-driven web sites, and custom business software. Progent's experience with global companies and Progent's large staff of experts can be valuable to your small business because enterprise networks are inherently complex, integration problems require thorough understanding of in many technical areas, and achieving a high level of robustness, reliability, and protection calls for industry-proven best practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses typically begin with an IT system cobbled together on a tight budget. Lacking a proper architecture, a sequence of improvised fixes commonly get thrown on top of a weak foundation. As a company grows, stability and expandability issues can hinder the success of the organization. These environments need proper assessment, smart business planning, and in-depth expertise to upgrade to an IT environment that can provide the solid foundation to meet critical business needs and ease downstream expansion.

  • Work with Solution Providers, Not Resellers
    Smaller companies need guidance and education to navigate through an increasingly complex maze of technology alternatives offered for accelerating growth and improving efficiency. They do not need an IT consultant or service organization that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers consulting and services only. This permits Progent to align technical support services with the genuine needs of clients. Mixing IT consulting and product selling can lead to a conflict where the proposed solution is based on a predetermined vendor instead of being based on the actual requirements of a customer.

How to Contact Progent
In case your Tallahassee, Florida business wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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