Low-cost Network Tech Support from Microsoft and Cisco Certified Experts for Businesses in Tallahassee, FL
By offering professional know-how whenever you need it, making available specialized expertise for key business applications, offering high-value services like virtual server hosting, invoicing only for services you receive, and charging no setup or retainer fees for standard services, Progent allows you to increase the business value of your It system and minimize support costs. Progent recognizes that network security, reliability, and efficiency are as critical to small companies as to major enterprises but that smaller companies lack the economy of scale to invest heavily in computer networks and in-house service groups. Progent's basic value proposition is that no IT consulting firm can equal Progent's capability to provide the network support expertise your business needs when you require it and at prices you can afford.

For larger companies, Progent offers co-sourcing and project management services to add to the technical skills of your internal IT service personnel. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like software design and development, disaster recovery planning, security evaluations, office consolidations, or technology migrations.

Progent can also provide the services of accredited experts to assist your company to plan and implement a sensible cloud strategy.

Main Technologies Supported by Progent for Companies in Tallahassee, Florida
Progent's national team of industry certified support professionals offers assistance for all aspects of information systems found in organizations of all sizes. Practice areas supported by Progent in and around Tallahassee include:

Support Delivery Alternatives Available for Tallahassee, Florida Companies
Progent has a variety of options for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for providing network support is built on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Helpdesk Support Mechanism ensures fast support, comprehensive activity records, reliable follow-up, and strict cost control for an array of IT support delivery options that include remote repairs, in-person support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can help customers to analyze and repair hardware and software issues without the expense or delay of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to handle most network problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible registration process for new clients to address emergency situations and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn more information concerning Progent's online network support expertise.

  • Onsite Support
    Progent provides onsite technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote support experts to give small and midsize businesses the best of both worlds: onsite service technicians when you need them as well as the remote expertise of Progent's worldwide team of network consultants, security professionals, and business application developers. The response time for on-site support visits is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more concerning how to register for Progent's in-person computer support.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who require fast and reliable support from an online Contact Center with effective phone support, remote repair capability, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses typically are constrained by tight information technology funds and can spare little executive attention for dealing with IT support tasks, Progent's Help Desk Call Center Services could be the most cost-effective option to ensure that small business information networks are always up and running. Read more concerning Progent's Help Desk services.

  • Consulting Expertise
    Progent offers small companies budget-friendly availability of world-class consultants who can provide help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection engineering, non-stop network engineering, server virtualization strategies, plus configuration, customization and support for business programs including accounting, ERP and MRP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects such as office moves and massive software migrations, longer term initiatives such as business information software programming and support, relational database software development and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange Server and MS SQL in order to provide small businesses with greater degrees of dependability, protection, and performance than is possible using the class of in-house data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same facilities that support the gear of many of the planet's biggest IT companies, Progent can eliminate the investment in building and managing the systems required for enterprise-class cooling, electrical failover, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs stay current, security and efficiency is continually tracked, and systems and data files are regularly backed up and available for full and prompt restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small company's production servers in an environment that not only provides the top level of availability and scalability but that is also easy for customers to transfer to another support firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtual server technologies that allow businesses with multi-vendor environments to save dramatically on the expense of hardware, system support, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered solution, can support the mixed- OS and non- standardized environments common with small companies, and retains ownership of the licenses in the client's hands so that moving to a new virtual host is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced remote consulting services to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine physical resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security companies to provide centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of system protection and can help with complex security projects such as SIEM solutions to help enterprises meet business standards and statutory regulations for network data security and reporting.

The scope and size of Progent's engineering team bring a powerful set of benefits to companies trying to increase the business value of their information network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, at the front lines of IT service, performing a wide variety of technical tasks for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT skills, but also a consultant with field-tested approaches for resolving real-world network problems efficiently. Find out more concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for remote service and on-premises visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services delivered during normal business hours. Many service organizations demand large minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity does away with major bills for quick repairs. Another benefit of granular billing is that your company are not tempted to allow incipient issues to stay unaddressed until they become big ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports sent by each consultant to each customer. The practice of detailing and organizing support activity results in more efficient support and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent faces little competition. Small companies who work with independent service providers or who maintain in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and efficient. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Tallahassee, Florida business needs to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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