Introduction to Progent's Consulting Services for RIM BlackBerry Technology
BlackBerry Consulting ExpertiseWireless access to messages, contacts, calendars, and the web has become a critical feature of IT networks for businesses of any size. RIM BlackBerry handhelds are among the most powerful solutions for maintaining location-independent communications. However the network architecture required to accommodate BlackBerry smartphones has grown steadily more complex as the pressure high availability and rock-solid security has heightened. Progent's RIM certified consultants specialize in delivering small businesses world-class network expertise and troubleshooting services that are affordable and effective.

Being a Microsoft Gold Partner with years of experience working with Microsoft Exchange, Progent can give you access to in-depth expertise for incorporating RIM BlackBerry and Microsoft products by offering support services such as Microsoft Exchange 2010 support and by providing related support services like Microsoft Lync Server deployment and Microsoft Office Communications Server consulting to manage IM and rich presence. Progent's Microsoft SQL Server 2016 consultants and Microsoft SQL 2014 consultants can set up and repair your SQL system to work efficiently with BlackBerry BES Server, and Progent's MS Data Protection Manager experts can assist your company to develop archiving and recovery processes to safeguard your data and minimize productivity disruption in the event of a breakdown of your messaging solution.

Progent also maintains a staff of Cisco certified CCIE network engineers who are available remotely to offer expert assistance for designing and repairing your network so that it accommodates your BlackBerry solution with high levels of resilience, expandability, security, and maintainability. CCIEs are elite network consultants who earn this prestigious status only as a result of strenuous examination by Cisco. CCIEs are able to handle even the most complex issues surrounding network architecture, deployment, troubleshooting, and service.

BlackBerry Enterprise Server Consulting and Technical Services
The BlackBerry Enterprise Server gives businesses a centralized and safe source for integrating BlackBerry smartphones into their email, collaboration, and software application environment. BlackBerry Enterprise Server (BES) enables mobile BlackBerry clients to access Exchange Server, Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry smartphones with workstations to achieve consistent information for applications such a calendars, contact lists, tasks, instant messaging, and custom business software. Thanks to BlackBerry Enterprise Server support for Microsoft Exchange Server, users with BlackBerry handsets can have effortless connectivity with Exchange email as well as to instant messaging-enabled software via Microsoft Office Communications Server and Microsoft Lync Server integration.

BlackBerry Enterprise Server Consulting Services

Progent's BlackBerry-qualified consultants can assist you to design, implement, and maintain BlackBerry Enterprise Server (BES) so that you maximize the productivity of BlackBerry users, streamline the administration of a BlackBerry solution, and reduce the cost of maintaining mobile workers.

Professional RIM BlackBerry Consulting and Technical Support Offered Online from Progent
Progent's certified BlackBerry support specialists are accessible online to deliver prompt assistance to businesses in the Tampa region or anywhere in the state of Florida. Progent's seasoned online technical support team has helped IT organizations resolve computer problems and reduce support expenses in each state in the country and built a large following of satisfied customers. (Refer to Progent's client testimonials.)

Progent can provide remote assistance for a broad array of issues related to BlackBerry software and devices such as wireless synchronization, configuration with Exchange, managing BlackBerry Enterprise Server (BES), and strengthening wireless security. Major BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can help you to perform common technical operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, modifying user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned service professionals can also help your company to resolve a broad range of issues concerning synchronization, handset detection, email reconciliation, web browsing, wireless connectivity, IM, desktop software installation, and Desktop Redirector.

As a leader in delivering countrywide online support for small office IT networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry technical support costs at a minimum and, by handling issues quickly, optimizes the output of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment powered by Exchange Server. Progent's BlackBerry consultant offers support skills in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to install and delete BlackBerry device clients on Exchange and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and manage storage groups, configure permissions, install the MDS and Instant Messaging, install access control lists, manage Exchange Server data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and produce documentation for a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry include business and technology requirements analysis, solution design, roll-out planning and execution, performance tuning, configuration of a fault-tolerant environment, information backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to design a mobile wireless environment that fits within your information technology budget and supports your business strategy. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which management approach and equipment meet your requirements, and analyze your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions concerning options for software versions, server hardware and mass storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry-certified expert can help you to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-qualified security engineers to run company-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry environment.

Contact Progent to Get Support from a RIM BlackBerry-Certified Professional
In order to contact Progent about engineering support for BlackBerry wireless solutions, phone 1-800-993-9400 or visit Contact Progent.

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