World-class Remote Consulting and Support Services for BlackBerry Environments
RIM BlackBerry Online Integration AssistanceSecure and uninterrupted connectivity from smartphones to messaging systems like Exchange, IBM Lotus Domino, or Groupwise has become a necessity for companies of any size who want to maximize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server (BES) are among the premiere technologies for building and administering mobile communications. But, maintaining productive BlackBerry environments is increasingly complex due to the advanced tools available to fulfill the demand for world-class security and fault tolerance. Progent's BlackBerry qualified engineers are expert at providing online consulting and support services for BlackBerry environments, reducing service expenses and resolving issues more quickly than is feasible with traditional on-premises consulting.

Progent has a large team of remote consultants certified to support IT system that incorporate products from all popular suppliers. (Refer to industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can help you to resolve complex issues with your network environment. Progent's Apple qualified experts can assist you to interface Macintosh computers with your wireless communications environment and can provide help with iPhone integration. Progent's Linux specialists can provide help for managing application servers powered by various distributions of Linux including RedHat Linux, SUSE, Debian GNU/Linux, CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo. This range of expertise permits Progent to act as a convenient source for consulting assistance required in multi-platform networks and avoids the blame game that small businesses commonly encounter when looking for computer help.

Progent's IT security consultants have earned top security certifications including CISM and Information System Security Architecture Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include two ultra-affordable security inventory testing service packages that enable small companies to get an impartial security evaluation from a Progent security consultant to determine potential weaknesses in the security posture you expose inside and outside your firewall.

Integration Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and support of BlackBerry wireless handsets, providing a centralized platform for controlling key tasks like smartphone installation, updates, and retirement and offering a strong infrastructure for data protection and fault tolerance. BlackBerry BES Server delivers seamless integration between Exchange Server, Novell GroupWise, or Domino email platforms and BlackBerry smartphones and allows remote synchronization.

RIM BlackBerry Enterprise Server Configuration Assistance

BES Server includes a variety of security options starting with advanced encryption of information transmitted between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows great versatility in selecting levels of protection to match the specific needs of your company's environment. Progent's BlackBerry certified engineers can assist your company to select powerful security features and activate them wirelessly. Samples of these wirelessly configurable security settings are:

  • Disable a BlackBerry device
  • Wipe information from a lost device
  • Disable Bluetooth
  • Activate built-in protection against malware

BlackBerry Enterprise Server also provides versatility in determining how to keep users from installing or running unsecure or prohibited software. Progent can assist you to select blocking processes such as:

  • Specify exactly what programs are permitted on the device
  • Block external applications from allocating persistent storage on the smartphone
  • Select what resources third-party software can use on the smartphone
  • Restrict the kinds of connections external software running on the BlackBerry device can establish
  • Prevent all external applications from being loaded or run on the BlackBerry device

Progent's Online BlackBerry-Qualified Consulting Services is Quick and Economical
For businesses in Tampa, Florida who require fast and economical access to a certified BlackBerry support expert, Progent provides efficient remote assistance from a veteran network support team who have delivered network solutions to companies in each state in the country. (See Progent's client testimonials.)

Remote consulting services avoids travel costs and lets engineers resolve technical issues rapidly, allowing you to minimize wasted productivity. Progent's RIM BlackBerry consultants have been awarded certifications in all BlackBerry technologies and can provide expert support in areas including resolving synchronization problems, deploying BlackBerry Enterprise Server (BES), and designing a secure, high-availability system infrastructure for RIM BlackBerry users. Credentials held and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and produce documentation for a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology requirements assessment, system architecture, roll-out planning and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to design a mobile wireless system that fits within your information technology budget and supports your business strategy. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to support a BlackBerry BES Server, assist you to determine which management model and physical components match your needs, and evaluate your messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed decisions about alternatives for software editions, server hardware and storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry-certified consultant can assist you to choose and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security engineers to perform network-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email environment powered by Exchange. Progent's BlackBerry engineer has support skills in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to install and delete BlackBerry smartphone clients on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and client accounts, back up and maintain storage groups, apply permissions, set up the MDS and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent to Get Assistance from a RIM BlackBerry-Qualified Specialist
If you wish to get in touch with Progent about technical help for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.

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