For small organizations and startups in Tampa or throughout the state of Florida, Progent's phone-based computer support engineers are ready to provide expert and economical IT support whenever your company has to have it. More than 10 years of providing online technical assistance has earned Microsoft Gold certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve IT problems rapidly while avoiding the cost and lost productivity associated with on-site support calls.
Even if your Tampa small business has a regular freelance consultant or maintains a full time IT staff that know how to handle common network problems, Progent’s Microsoft and Cisco certified consultants provide an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the time or the expertise to solve unexpected network crises or especially challenging integration problems.
Features of Progent's Online Network Support for Tampa
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services offer small businesses in Tampa or anywhere in the state of Florida the greatest leverage for your support investment. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can deliver your organization world class network support while permitting you to avoid the cost and hassle of running a large internal IT staff. Key features of Progent's online help services include:
Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to small companies in Tampa and is also ideal for customers in more remote areas of Florida that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has the use of a broad array of Microsoft support utilities, technical information, and continuing education.
By the Minute Rates to Minimize Expenses
Progent provides remote help on a per-minute billing plan, so you are charged only for the services you receive. Progent has no minimum charge for phone help and asks for no monthly subscription fee. This keeps you from paying big bills for quick repairs.
Access to Cisco Certified Network Design Specialists
As a Registered Partner for Cisco Systems, Progent can provide access to authorized specialists who have expertise in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for fixed and mobile networking.
Application Specialists Group
Progent's core consulting services consist of technology integration, Microsoft Exchange Server consulting, network security design, and Help Desk outsourcing services. Progent's Application Experts group offers in-depth consulting support for specific application areas. Support available from the Application Experts staff includes:
By providing a convenient one-stop resource for network generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that match the unique requirements of your company.
State of the Art Remote Access Tools
Secure remote access permits Progent's support experts to see exactly what your customers see. This makes it possible to find quick solutions to issues that might otherwise require an expensive onsite visit. Effective online access tools and experienced engineers together allow Progent to repair most IT issues quickly and economically. Progent is a pioneer in online troubleshooting and remote network analysis.
Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
24-hour Service for Maximum System Uptime
For small organizations with mission-critical applications, Progent can provide round-the-clock online support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum network uptime.
Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-constrained small organizations whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
Benefits of Progent's Network Help for Small Companies in Tampa
Progent's remote network troubleshooting services allow your City# small business to enjoy the advantages of on-call, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic worth by becoming increasingly available, productive, and secure. Benefits to your business include:
Seamless remote extension of your on-site support resources
With most small offices in Tampa and throughout Florida, local network support resources, whether consisting of outside consultants or an in-house maintenance staff, can take care of the majority of network problems. On the other hand, IT crises can occur when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your local service people. In these situations, Progent's online service experts give you a convenient, quick, and affordable way to supplement your regular resources and to transfer useful knowledge to increase your capability to resolve downstream problems in-house.
Less Dependence on Freelance Consultants
For IT maintenance, small organizations commonly rely on independent freelance service providers. Although independent service people have smaller internal costs than big support companies and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the absence of backup help may require your company to go without assistance during an IT crisis. As your company grows, network unavailability and trouble with vital software become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup support expertise to make sure your network is always available.
Build a Solid Foundation for Seamless Expansion
New businesses often start with an information system implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash repairs often get piled on top of a shaky foundation. When a company grows, stability and scalability problems can impede the success of the organization. These poorly designed systems require careful assessment, smart strategic planning, and broad-based IT expertise to evolve to a network architecture that can deliver the stable foundation to handle vital business demands and simplify future expansion.
Work with Problem Solvers Rather Than Technology Vendors
Small companies need guidance and technical education to negotiate an increasingly complex array of technology alternatives capable of promoting business success and enhancing productivity. Businesses hardly need a network consultant who is attempting to resell a specific vendor's products. IT support and product sales can result in a scenario where the recommended
solution is built around a profitable technology rather than the true needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match IT consulting with the best interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, range of IT background, refined support software, and understanding of corporate IT enable small offices to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.
Proven Methodology
Progent’s team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the front lines of network service, executing a broad variety of IT projects for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert IT skills, but also a support engineer with proven approaches for using technical knowledge to resolve real-world IT problems efficiently.
Value Pricing
Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be forced to allow minor problems to fester.
Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local service firms who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every consultant to each customer. The discipline of detailing and organizing service records allows more effective support and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.
Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on providing high-value services where Progent faces little competition. Companies who work with trusted freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
Remote Server Monitoring with Microsoft MOM
Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MOM allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT support, visit Immediate Emergency Support.
Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has little competition. Small businesses who work with trusted independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, secure, and productive.
Progent’s Microsoft qualified experts provide small and medium-size businesses experienced support services for Microsoft Operations Manager (MOM 2005) and MOM 2000. Microsoft Operations Manager 2005 offers open and scalable enterprise-class system management by featuring comprehensive event management, proactive monitoring and threshold alarms, reporting and trend analysis, and system and program-specific intelligence and routines to improve the control of Windows Server System environments. Through internal application profiles, Microsoft Operations Manager 2005 helps you identify your IT reliability issues before they become disasters, increase the efficiency of your IT operations via specified best practices, and support your IT operations and senior administrative staff through sharing critical service level and performance data. Progent’s MOM consulting engineers have broad hands-on experience with MOM 2000 and MOM 2005 and can help your business install and configure MOM in order to optimize the reliability and efficiency of your IT network.
Progent’s IT outsourcing services offer economical computer consulting for small companies. Whether it includes planning system architecture, creating an internal Help Desk or outsourcing a one, deploying a new email platform, monitoring your system, or creating an on-line business application, outsourcing your network engineering services can contain costs and minimize risks, permitting IT service expenses to grow in a more linear and manageable manner than is feasible by building up a bulky, all-purpose internal IT organization. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to build a secure and highly available network foundation for your vital applications powered by Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Office 2000.
Progent's UNIX family consulting services provide small companies and developers assistance with administering and supporting UNIX, Linux or Solaris systems that operate with Microsoft-based technology. Progent can give your organization contact with UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad range of expertise provides you with a convenient single source to help you build and maintain a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft interoperability by combining MS Windows with popular versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SUSE, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Access to External Support Databases Networking Consultant Network Assessments
Progent’s staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry background, at the forefront of IT service, performing a wide range of IT projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This guarantees that you get not only expert IT capability, but also a consultant with field-tested methods for applying computer knowledge to fix actual network problems efficiently.
Progent's compensation structure is built on revenue sharing, so just like being a freelance consultant, your income is directly tied to your generated revenue. Certain of our support staff focus on quality of life and choose to work at an easy pace, using our self-determined calendar to follow personal pursuits like hiking, car racing, skiing, surfing, vacations, or spending free time with relatives and friends. Other consultants use the opportunity to make big dollars through hard effort and extended hours. Progent completely supports both ends of the spectrum and any point in the middle.
Progent's Exchange Hosting Support offer a world-class data center with backed-up power and environmental control systems, round-the-clock staffed security and IT support center, plus failover connections to tier-1 Internet service companies. Hosted Microsoft Exchange servers are ser up as virtual machines for fault-tolerance, smooth expandability, and fast recovery. Services include complete incorporation with your business network, access to mobile communication devices, automated tracking of performance and network security, spam and virus protection, security update and service pack management, Help Desk support, daily backup, and comprehensive messaging administration services.
Progent has agent relationships with several of the industry's top data/voice carriers and can provide your small business the same communications packages you can get by buying direct. Progent can also help you to determine the service packages that make the best sense for your environment and can deliver professional consulting support to help you integrate your data and voice services into a cohesive solution that maximizes the productivity of your IT network. Service providers whose connections are available by Progent include AT&T, Speakeasy, and NextWeb.
Microsoft Mac Office allows Apple Macintosh users to run the world's most popular business applications. Progent's Apple-certified Macintosh experts can show you how to configure Mac Office on a multi-vendor environment combining Apple OS X and Windows-powered computers so that Macintosh users can take advantage of the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who run Windows. Progent's consultants have expertise with both Mac and Windows platforms and can support environments that mix Apple Macintosh with Microsoft Windows systems with complete resource sharing, or networks which carefully restrict collaboration between Mac and Windows systems.
