Immediate Remote Troubleshooting for Tampa Networks
Urgent Remote Consulting for Tampa SystemsFor businesses in Tampa or anywhere in Florida, Progent provides remote support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online support engineers offer exceptional leverage because they possess the real-world experience and are equipped with the advanced tools required to resolve the majority of information system issues quickly. This lowers direct expenses because solutions use up minimal billable minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more with incidental costs by reducing or eliminating system outages and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is especially important in environments that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online support is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you pay just for the support that you receive. Unlike many online support companies, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast repairs manage to end up as large bills. Progent's skill at solving problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized technologies and proven processes which allow the highest level of effectiveness for remote help and troubleshooting for information networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your environment remotely without violating system security.

Progent's powerful service database system keeps extensive histories describing all support that Progent's clients have been provided. Progent's team engineers have access to the specifics of assistance delivered to each Progent client by any Progent consultant. This database of trouble tickets and resolutions is structured as a conveniently exploitable support knowledge base that permits Progent's online technical professionals to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft make available other vast support databases and permit fast response from manufacturers' internal product engineers so Progent's remote consulting experts can come up with the most efficient solutions in the least time.

Online services provided by Progent to businesses in Tampa and throughout the state of Florida include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to execute major initiatives economically and on schedule. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the budget to support an in-house Call Center but who need quick communication with an effective Help Desk with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent's Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or enhancing your current organization, evaluating or customizing Call Center application software to handle the particular demands of your company, or providing occasional phone support staff to reinforce your internal Help Desk team to handle high-demand situations like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center team of veteran network professionals provides your clients in Tampa or anywhere in the state of Florida instant assistance from an effective support group with extensive experience providing phone help and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a major enabler of company productivity, and Progent's goal is to resolve and not simply record IT issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts staff offers phone-based and in-depth engineering expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Tampa, or anywhere in the state of Florida, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your network maintenance is proactive and automated. By anticipating looming issues before they evolve into network outages, proactive monitoring can minimize inconvenient and costly information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks powered by a combination of platforms.
How Your Tampa Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Tampa or anywhere in the state of Florida, Progent's phone-based computer support engineers can provide professional and affordable IT help whenever your business has to have it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to repair computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Tampa organization deals with a local independent consultant or employs a full time IT staff that can deal with common network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to address sudden network emergencies or especially complex integration projects.

Details of Progent's Remote Computer Support for Tampa
Progent's online support, Internet-based repair, network security consulting, and system administration services give offices in Tampa or throughout the state of Florida unparalleled leverage for your support investment. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can provide your company world class network support while permitting you to avoid the cost and hassle of carrying a large internal IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical knowledge, refined support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry background, at the front lines of IT service, executing a wide variety of technical tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert technical help, but also a support engineer with proven methods for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation sent by every consultant to each client. The discipline of detailing and organizing service records allows more efficient support and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who wonít release vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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