Fast and Affordable Online Technical Support for Tampa Computer Networks
Fast Online Consulting for Tampa SystemsFor organizations in Tampa or anywhere in the state of Florida, Progent provides online technical support for networks powered by Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the assistance of CISSP-certified security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide exceptional value due to the fact that they have the practical background and are equipped with the sophisticated technology required to solve the majority of information system issues rapidly. Efficient support lowers immediate expenses since solutions accumulate fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your company saves additionally in incidental costs by minimizing or eliminating system outages and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support experience is especially important for businesses that depend on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to typical remote service companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing prevent scenarios where quick solutions manage to turn into substantial bills. Progent's skill at disposing of technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested methodologies that allow the maximum degree of efficiency for online help and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your system without violating corporate security.

Progent's advanced service database application includes extensive records for all support that Progent's clients have received. Progent's team service personnel have access to the specifics of services provided to every client by any engineer. This database of problems and responses is structured as a readily exploitable proprietary database that permits Progent's remote technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with key vendors including Cisco and Microsoft open up other vast technical support knowledge bases and permit priority access to manufacturers' in-house engineering staff so Progent's online consulting experts are able to arrive at the best solutions promptly.

Online technical services provided by Progent to clients in Tampa and throughout the state of Florida include:

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's special online engineering services include:
  • Help Desk Services
    Progent's Help Desk support programs for organizations with environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who lack the resources to support an internal Help Desk but who want fast communication with an effective Help Desk with proficient phone support plus the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk or revamping your existing one, identifying or customizing Help Desk application software to meet the unique demands of your corporation, or providing temporary online staff to supplement your internal Call Center team during demanding scenarios such as software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of experienced information technology experts offers your customers in Tampa or anywhere in the state of Florida quick access to a large technical support resource with substantial background providing phone help and online diagnostics for networks powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk the reputation as a key enabler of company success, and Progent's aim is to resolve instead of simply record network problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides phone-based professional consulting expertise and education in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting, programming, and education for Microsoft business applications including Microsoft CRM, MS Project, MS Office Word, and Office Excel. To learn additional information about Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Network and Server Monitoring Support
    Progent offers companies in Tampa, or anywhere in the state of Florida, remote network and server monitoring services powered by System Center Operations Manager, configured by Progent to fit your environment so that your network support is proactive rather than reactive. By spotting potential issues before they evolve into full-scale emergencies, proactive monitoring can ward off disruptive and expensive service failures. Progent can also assist with system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows systems, or environments powered by multiple operating systems.
How Your Tampa Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft, Apple Mac, or Linux computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Tampa or throughout the state of Florida, Progent's phone-based computer support specialists are ready to deliver expert and affordable system support the instant your organization requires it. More than 15 years of offering online repair services has led to Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online access tools to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Tampa office works with a regular freelance consultant or employs a full time organization that can handle typical computer issues, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to solve unexpected system emergencies or especially tough integration projects.

Details of Progent's Remote Network Services for Tampa
Progent's online help, Internet-based troubleshooting, system security consulting, and system management services give businesses in Tampa or throughout the state of Florida the greatest leverage for your IT investment. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk outsourcing support and system management, Progent's experts can deliver your business world class IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

  • Fast Telephone Access to Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified technicians can provide fast and economical expertise to businesses in Tampa and is also ideal for networks in more remote areas of Florida that lack consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a wide array of Microsoft support utilities, service databases, and continuing training.

  • By the Minute Billing to Minimize Expenses
    Progent offers online support on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum fee for online support and requires no ongoing retainer for support services delivered during regular working hours. This keeps you from paying big bills for quick repairs.

  • Availability of Cisco Network Infrastructure Professionals
    As a Registered Partner for Cisco, Progent offers help from on-staff specialists who have expertise in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected infrastructure for fixed and mobile networking.

  • Application Experts Consulting
    Progent's basic support offerings consist of system integration, MS Exchange expertise, network security planning, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting support for specific business applications. Help available from the Application Experts Group covers:
    Dynamics GP Consulting and Customization
    Microsoft Project Training
    Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Microsoft Office 365 Word Consulting
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Support
    SQL Server 2016 Software Development and SQL Server 2014 Application Programming and Troubleshooting
    Oracle Management Support and Software Development
    MySQL Management Support and Software Design
    Apple Macintosh Help
    Amazon Marketplace Web Service (Amazon MWS) Programming

    By providing a convenient one-stop resource for network generalists and application experts, Progent is able to tailor timely, affordable, and thorough IT solutions that align with the special requirements of your company.

  • Sophisticated Online Connectivity Software
    Protected remote connectivity permits Progent's support experts to observe precisely what your users see. This makes it possible to produce quick solutions to problems that might otherwise demand an expensive onsite service call. Sophisticated remote connectivity tools and experienced technicians together enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated system monitoring.

  • Support for Mainstream VPN Products
    Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.

  • Round-the-Clock Service for Maximum System Uptime
    For companies with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system availability.

  • Help Desk Call Center
    Progent's Help Desk Call Center services are designed specifically for budget-constrained offices whose clients need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Complete Line of Servers
    Progent offers in-depth support for Microsoft’s popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces little competition. Companies who work with familiar independent consultants or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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