Fast Remote Troubleshooting for Tampa Information Networks
Immediate Phone Technical Support for Tampa NetworksFor businesses located in Tampa or anywhere in the state of Florida, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the services of CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote support engineers provide excellent value because they possess the real-world experience and have access to the advanced tools needed to solve the majority of information system issues rapidly. This lowers direct costs since service calls require fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company benefits additionally in incidental costs by reducing or avoiding network outages and associated costs due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is particularly important in environments that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online help is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the support that you actually get. In contrast to typical online service companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where fast fixes somehow turn into big bills. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized technologies and field-tested methodologies which promote the maximum degree of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to communicate with your company's system remotely without compromising system security.

Progent's powerful technical support database application keeps comprehensive records describing the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of assistance delivered to each customer by every consultant. This history of anomalies and fixes is structured as an easily exploitable internal database that enables Progent's online support professionals to share their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft open up other vast support knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's remote service specialists are able to find optimal resolutions quickly.

Remote support services available from Progent to customers in Tampa and anywhere in the state of Florida include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same advanced technology used by some of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity hardware like routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness to block or recover quickly from a ransomware attack. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who don't have the resources to build and maintain an in-house Help Desk but who require fast response from an efficient Help Desk Call Center with proficient phone support as well as the ability to escalate complex tasks to high-level engineers.

    Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Call Center or revamping your established one, selecting or modifying Help Desk Call Center software products to handle the special needs of your business, or providing temporary online staff to supplement your in-house Help Desk Call Center team during high-demand events like software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of experienced information technology experts gives your clients in Tampa or anywhere in the state of Florida rapid contact with an effective network service group with extensive background providing phone help and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center the reputation as a significant contributor to business performance, and Progent's intent is to solve and not merely document technical problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff can supply phone-based advanced engineering support and training in specific business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Tampa, or anywhere in the state of Florida, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so that your computer maintenance is proactive and automated. By detecting looming problems before they evolve into network outages, automated monitoring can ward off inconvenient and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments powered by a mix of operating systems.
How Your Tampa Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Tampa or throughout the state of Florida, Progent's phone-based computer support engineers are ready to deliver professional and economical IT support whenever your organization requires it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to solve IT problems rapidly while avoiding the expense and lost time associated with on-premises service calls.

Even if your Tampa organization works with a regular freelance support technician or maintains a full time organization that can handle typical computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to fix sudden network emergencies or particularly tough integration projects.

Details of Progent's Remote Computer Support for Tampa
Progent's phone support, Internet-based repair, system security consulting, and system administration services give businesses in Tampa or throughout the state of Florida unparalleled leverage for your support budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, fine tuned support tools, and familiarity with corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry experience, in the trenches of network support, executing a wide range of IT tasks for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This means that you get not just expert IT capability, but also a consultant with proven methods for applying technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits per minute. As a result, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be tempted to permit minor problems to fester.

  • Full Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local service firms who provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to every customer. The practice of detailing and archiving service activity results in more efficient service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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