Immediate Remote Help for Tampa Information Networks
Fast Phone Technical Support for Tampa NetworksFor businesses located in Tampa or anywhere in the state of Florida, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified professionals have provided remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle complex networking issues, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and diagnostic issues.

Progent's online technical support engineers provide exceptional value because they possess the real-world experience and have access to the advanced tools needed to solve most information system issues quickly. This reduces direct expenses because service calls use up minimal billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves even more with incidental expenses by reducing or avoiding system downtime and related losses due to business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive remote consulting experience is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online help is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you owe just for the support that you receive. In contrast to many remote support companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing save you from situations where quick solutions somehow turn into big invoices. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized technologies and field-tested processes which permit the maximum degree of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to link to your company's computer system without violating system security.

Progent's proven customer support reporting system includes thorough documentation of all support that Progent's customers have received. Progent's team service personnel have access to the specifics of support rendered to each Progent customer by every Progent engineer. This database of anomalies and solutions is organized as a quickly exploitable internal knowledge base that permits Progent's online support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and formal partnerships with key vendors such as Cisco and Microsoft open up additional extensive support knowledge bases and permit priority access to vendors' in-house support staff so Progent's remote service specialists can determine the most efficient solutions in the least time.

Online technical support services provided by Progent to customers in Tampa and anywhere in the state of Florida include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services covers all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables customers to complete major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are intended for companies who don't have the money or time to support an in-house Call Center but who require quick communication with an efficient Call Center with professional telephone support as well as the ability to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk Call Center or enhancing your current organization, evaluating or modifying Call Center application software to meet the particular needs of your corporation, or providing occasional online staff to supplement your in-house Call Center resources to handle high-demand events like software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your computer users in Tampa or anywhere in the state of Florida rapid communication with an effective support group with extensive background providing telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center the reputation as a solid contributor to company productivity, and Progent's goal is to solve rather than simply report IT issues.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers phone-based and in-depth consulting expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Excel. For more about Progent's consulting, custom development, and training services, see Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Tampa, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so your network maintenance is proactive rather than reactive. By spotting looming issues before they result in network outages, proactive monitoring can ward off stressful and costly information system crises. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X networks, Microsoft environments, or systems that support a mix of operating systems.
How Your Tampa Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple Mac, or Linux environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Tampa or anywhere in the state of Florida, Progent's online computer support engineers are ready to deliver effective and affordable IT support the instant your company has to have it. Long experience offering remote tech support has led to Microsoft Gold status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Tampa office works with a regular independent consultant or maintains an in-house organization that can handle typical network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to solve unexpected network crises or especially challenging integration problems.

Details of Progent's Online Network Services for Tampa
Progent's phone help, remote troubleshooting, system security consulting, and network administration services offer companies in Tampa or anywhere in the state of Florida unparalleled leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk Call Center support and network management, Progent's professionals can provide your office enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:

  • Fast Phone Contact with Microsoft Qualified Support Specialists
    Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Tampa and is also ideal for networks in more remote areas of Florida that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner consulting firm, Progent has access to a broad range of Microsoft support tools, service information, and continuing education.

  • Per Minute Rates to Minimize Expenses
    Progent offers online support on a per-minute basis, so you pay only for the support you use. Progent requires no minimum fee for phone help and imposes no ongoing retainer for support services provided during regular working hours. This saves you from paying big invoices for quick fixes.

  • Access to Cisco Network Architecture Specialists
    As a Certified Partner for Cisco, Progent can provide access to on-staff specialists with expertise in planning, deploying, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for wireline and wireless networking.

  • Application Experts Consulting
    Progent's basic consulting offerings include technology integration, Microsoft Exchange Server expertise, system security planning, and Help Desk Call Center services. Progent's Experts group can provide in-depth consulting expertise for specific application areas. Help available from the Application Experts Team covers:
    Dynamics GP Support and Programming
    MS Project Expertise
    Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Office 365 Word Consulting
    BI Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Support
    Microsoft SQL 2016 Application Design and Microsoft SQL Server 2014 Application Programming and Debugging
    Oracle DBA Services and Software Programming
    MySQL Management and Application Design
    Mac Consulting
    Amazon Marketplace Web Service Software Integration

    By providing a full service one-stop resource for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and comprehensive IT solutions that address the unique requirements of your business.

  • Sophisticated Online Connectivity Tools
    Secure online connectivity allows Progent's support professionals to observe exactly what your users see. This makes it easier to produce fast fixes to issues that could otherwise require an expensive personal visit. Sophisticated online connectivity tools and experienced engineers together enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in online troubleshooting and remote system monitoring.

  • Compatibility with Popular VPN Products
    Progent supports safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

  • Round-the-Clock Service for High System Uptime
    For businesses with vital applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high system availability.

  • Help Desk Outsourcing
    Progent's Help Desk support services are intended specifically for budget-conscious offices whose workers require instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of technical background, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Entire Range of Server Platforms
    Progent can provide world-class expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 R2 integration, Windows Server 2003 upgrades, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help by the minute. Consequently, you are invoiced just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for support services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent has few competitors. Businesses who work with trusted freelance consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your IT network from painful and costly service losses.
How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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