Fast Online Support for Tampa Computer Networks
Urgent Online Consulting for Tampa SystemsFor companies in Tampa or anywhere in Florida, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft certified engineers have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent value due to the fact that they have the practical experience and have access to the sophisticated tools required to resolve most information system problems quickly. This reduces direct costs since service calls accumulate minimal billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally in incidental costs by reducing or avoiding system outages and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is especially important in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged just for the services that you actually get. In contrast to typical remote support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid scenarios where speedy. minor fixes somehow turn into major tabs. Progent's penchant for dealing with problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes that permit the maximum level of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's Technical Response Center to access your computer system without violating system security.

Progent's advanced service database application includes extensive documentation describing all support that Progent's clients have been provided. Progent's team engineers have the benefit of the records of support rendered to each Progent client by every consultant. This database of issues and repairs is stored as a conveniently searchable internal database that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and formal relationships with key industry leaders including Cisco and Microsoft open up additional vast technical support databases and permit quick access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to find the most efficient solutions promptly.

Remote technical services provided by Progent to companies in Tampa and anywhere in the state of Florida include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's leading corporations. ProSight network management outsourcing cover all critical facets of modern networking such as email content filtering, security and compliance, disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight Systems Watch detects a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who lack the budget to build and maintain an internal Help Desk but who want fast access to an efficient Help Desk with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your current one, selecting or customizing Call Center software products to handle the unique requirements of your business, or providing occasional online staff to reinforce your in-house Call Center team to handle unusually busy events like software transitions, major updates, or rolling out new applications.

    Progent's Help Desk team of veteran network experts gives your customers in Tampa or anywhere in the state of Florida quick assistance from an efficient support resource with extensive background offering telephone-based support and remote diagnostics for IT systems powered by Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk perception as a solid enabler of business productivity, and Progent's aim is to fix and not merely annotate IT problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting staff provides remote and in-depth engineering expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft business applications such as CRM, Project, Office Word, and Microsoft Excel. To learn additional information concerning Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Tampa, or anywhere in the state of Florida, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By detecting potential problems before they grow into crashes, automated monitoring can ward off stressful and costly network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft networks, or systems that support a mix of OS platforms.
How Your Tampa Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote assistance with Windows, Apple Mac, or Linux computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Tampa or throughout the state of Florida, Progent's phone-based computer support engineers are ready to provide effective and affordable IT help the moment your organization requires it. More than 15 years of offering remote tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix network problems quickly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Tampa company deals with a local independent support technician or employs a full time IT staff that can deal with typical computer issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to resolve unexpected system emergencies or especially challenging integration problems.

Details of Progent's Remote Computer Services for Tampa
Progent's online support, remote repair, system security expertise, and network administration services give companies in Tampa or anywhere in the state of Florida unparalleled leverage for your support investment. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk Call Center services and network administration, Progent's professionals can provide your organization enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, depth of technical experience, refined remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Complete Family of Servers
    Progent can provide world-class support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 support, Microsoft Windows 2003 upgrades, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you are billed exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be tempted to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local support firms who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every consultant to each client. The practice of documenting and organizing service activity allows more effective support and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible problems before they result in downtime, network monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.















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