Immediate Remote Support for Tampa UNIX, Linux, or Solaris SystemsFor small companies located in Tampa or anywhere in the state of Florida, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.

Progent's remote support services represent excellent value because they are equipped with the real-world background and the sophisticated tools to solve most information system issues quickly. Efficient support reduces immediate expenses because solutions require a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization saves even more in incidental expenses by reducing or avoiding system downtime and related losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you are invoiced only for the support that you receive. Unlike many online support companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where quick repairs manage to end up as large invoices. Progent's penchant for dealing with technical issues efficiently translates into your company conserving money.

Progent's Remote Technical Support Technologies
Over time, Progent has refined an arsenal of customized tools and field-tested processes that permit the highest degree of efficiency for remote engineering help and repair for small and midsize business computer networks. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to connect to your computer system remotely without compromising corporate security.

Progent's proprietary customer support reporting application stores extensive histories of all support that Progent's clients have been provided. Progent's authorized service personnel have access to the details of all help delivered to every customer by any Progent consultant. This database of problems and responses is stored as a readily retrievable internal database that enables Progent's online technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close partnerships with major industry leaders such as Cisco and Microsoft make available additional extensive support databases and allow fast access to vendors' in-house product engineers with the result that Progent's online consulting specialists can arrive at optimal solutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or Apple Mac OS X Network Assistance from Progent
To get started with Progent's phone services in Tampa or anywhere in Florida or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's online consulting experts offer advanced credentials in a comprehensive set of technologies. This broad scope of technical skills permits Progent's engineers to manage almost any crisis that may take place in a small or midsize business information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To support companies with multi-platform environments, Progent also offers the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical services Offered by Progent to clients in Tampa and anywhere in the state of Florida include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote consulting services address a wide range of computer technology such as system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified administration, and transitioning from older systems to the latest MS Windows or Linux-based environments. Progent's group-based approach to resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support costs.

    Progent's UNIX/Linux consultants can provide emergency online assistance for troubleshooting problems within UNIX/Linux systems based on popular derivatives of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Tampa, FloridaThe Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking engineers, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most complex problems encountered in network design, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or identifying software updates. Cisco CCIEs represent an excellent value because their broad expertise allows them to solve the most intractable problems rapidly. In typical instances, less qualified consultants can wrestle for many hours or days with the same problems that a CCIE can resolve in a few minutes. Few consulting organizations make CCIEs available to help small and medium sized companies. Progent can provide fast phone contact with a CCIE so your company can get immediate assistance for serious network infrastructure issues that are impacting worker efficiency but are outside the experience of your local IT support providers. Progent's CCIE consultants can connect to your network using state-of-the-art on-line support technology in order to provide quick, safe, and affordable analysis and repair. Progent's CCIEs can provide expertise in all of Cisco's top-selling family of networking devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Experts for Tampa, FloridaProgent's Microsoft-certified online service engineers can deliver network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server development, Skype for Business Server migration support, Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full range of online PC desktop support including Microsoft Windows 7 integration, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Certified System Security Experts
    CISSP Qualified Network Security Engineers for Tampa, FloridaProgent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of system protection services to improve the protection of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or assist your business to recuperate quickly following a serious penetration. Security support services available from Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm assaults; setting up firewalls; establishing safe mechanisms for remote and mobile connectivity; guarding your email infrastructure against spam and DHA attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support services to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects that small businesses often need. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology allows clients to execute major projects economically and on time. Progent's special remote engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk programs for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are ideal for smaller businesses who lack the money or time to build and maintain an in-house Help Desk but who require fast access to an efficient Call Center with professional phone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a transparent reinforcement of your current Help Desk team. Progent's Virtual Help Desk can operate as an escalation option for the toughest technical problems, or be available in hectic situations when your other service providers are too busy.

    Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Call Center or enhancing your current organization, evaluating or enhancing Help Desk software products to handle the particular requirements of your business, or providing temporary phone support staff to supplement your internal Help Desk Call Center resources to deal with high-demand scenarios like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of experienced information technology experts gives your computer users in Tampa or anywhere in the state of Florida instant assistance from a reliable support resource with substantial background offering telephone-based consulting and remote repair service for IT systems based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk perception as a solid driver of business success, and Progent's policy is to solve instead of simply annotate technical problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Group offers online advanced consulting expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Word, and Excel. For additional information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Mac consultants can nurture the imaginative elements of Mac computing by offering remote help support and education in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio or video or integrating an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent offers businesses in Tampa, or anywhere in the state of Florida, remote network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so your IT support is proactive and automated. By anticipating potential trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and costly network crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows environments, or networks that support a variety of operating systems.

How Your Tampa Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote help with UNIX, Linux, Sun Solaris, or Mac OS X environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.

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