Fast Online Help for Tampa UNIX, Linux, or Solaris NetworksFor small companies in Tampa or anywhere in the state of Florida, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.

Progent's remote support engineers represent exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to solve the majority of information system issues quickly. Efficient support lowers direct costs because service calls require fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves additionally in indirect costs by minimizing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.

Progent's billing model for remote support is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike typical remote service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent scenarios where quick repairs manage to turn into large tabs. Progent's penchant for handling problems efficiently results in your company spending less money.

Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a set of optimized technologies and field-proven methodologies which allow the maximum level of effectiveness for online help and troubleshooting for small and midsize company IT systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to interface to your network without breaching corporate security.

Progent's advanced service database system keeps extensive documentation of the service that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance rendered to every customer by every engineer. This archive of issues and repairs is organized as a readily retrievable support database that allows Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft permit access to other vast technical support databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can find the most efficient resolutions quickly.

Initiate Remote UNIX, Linux, Solaris, or Mac OS X Computer Assistance from Progent
To get started with Progent's phone support in Tampa or anywhere in Florida or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's remote technical support professionals possess advanced credentials in a comprehensive set of disciplines. This wide range of IT skills permits Progent's consultants to tackle virtually any crisis that may occur in a small business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.

To provide assistance to businesses with multi-platform networks, Progent also provides the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional experts, and ISSAP engineers.

Phone-based technical support services provided by Progent to small businesses in Tampa and throughout the state of Florida include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote support services cover a wide range of information technology including system architecture, messaging systems, network and process security, UNIX and Windows coexistence, virtual server products for server economization and simplified management, and migration from older applications to current MS Windows or Linux-based solutions. Progent's group-based approach to resolving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.

    Progent's UNIX/Linux support engineers can provide emergency remote assistance for troubleshooting anomalies within UNIX/Linux networks powered by leading derivatives of UNIX including:

    Important Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Engineers for Tampa, FloridaThe Cisco CCIE credential is the top accreditation for networking consultants, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs can deal with the most stubborn issues encountered in network planning, installation, administration, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal support staff in isolating anomalies with IOS network management utilities and developing workarounds or locating software patches. CCIEs represent an exceptional value since their broad experience enables them to find solutions for the most difficult problems quickly. In common instances, less seasoned consultants can wrestle for many hours or days with identical tasks that a CCIE can fix in a few minutes. Few service providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so you can get immediate support for complex network infrastructure issues that are impacting business productivity but are outside the scope of your local IT support resources. Progent's Cisco CCIE support experts can connect to your environment via sophisticated on-line troubleshooting tools in order to provide fast, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

  • Authorized Microsoft Windows Support
    Windows Expertise for Tampa, FloridaProgent's Microsoft-certified online support professionals can provide computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of consulting professionals who can help you with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 Server migration, Exchange 2013 integration, Exchange 2010 management, SharePoint 2013 design, Microsoft Skype for Business planning and deployment support, Lync Server integration and Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a wide array of remote PC desktop support including Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Certified System Security Experts
    CISSP Certified Network Security Experts for Tampa, FloridaProgent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recover quickly following a damaging breach. Security solutions available from Progent include: thorough network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recovery from malicious assaults; configuring firewalls; building secure mechanisms for remote and mobile communication; securing your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special projects that small companies frequently request. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete major projects economically and on time. Progent's project-based online consulting services include:
  • Call Center Services
    Progent's Help Desk Call Center support programs for small companies with networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are well suited for small organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who want quick communication with a reliable Help Desk with professional telephone assistance as well as the available expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a seamless extension of your established Helpdesk team. Progent's Virtual Help Desk can serve as an escalation option to resolve complex technical challenges, or be available in those situations when your other resources are too busy.

    Progent's Help Desk consulting services can guide you in creating an effective new Call Center or improving your current one, evaluating or enhancing Call Center application software to handle the special needs of your business, or adding occasional online staff to supplement your existing Call Center team to deal with demanding events such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk team of veteran network experts gives your customers in Tampa or anywhere in the state of Florida rapid communication with a large support resource with substantial experience offering telephone-based consulting and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a major enabler of company performance, and Progent's aim is to fix and not just record IT problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based professional consulting support and education in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft applications such as Microsoft CRM, Project, MS Word, and Office Excel. To learn more on Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Apple Mac professionals can nurture the creative facets of Macintosh computing by delivering remote consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio/video or putting together an audio/video post production lab.

    Online Network and Server Monitoring Services
    Progent offers businesses in Tampa, or anywhere in the state of Florida, remote network monitoring support powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so your computer support is proactive and automated. By exposing looming issues before they result in downtime, remote monitoring can head off stressful and costly information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows environments, or systems based on a variety of operating systems.

How Your Tampa Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based help with UNIX/Linux, Solaris, or Mac OS X environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.

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