UNIX, Linux, Sun Solaris, Mac OS X Online Emergency Help for
Tampa Small Office Computer Networks
For small and midsize businesses located in Tampa or anywhere in the state of Florida, Progent provides round-the-clock remote technical support for information systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. Progent also offers the consultation Cisco Systems CCIE-certified network specialists for complex infrastructure problems, plus the services of CISSP and CISM-certified security engineers to handle high-level security architecture and troubleshooting jobs.
Progent's online support services represent excellent value due to the fact that they have the real-world background and the sophisticated tools to solve most information system issues quickly. This lowers immediate costs since service calls accumulate a smaller number of chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization saves even more with indirect costs by minimizing or avoiding system downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to many remote service organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for billing avoid scenarios where fast fixes somehow end up as big bills. Progent's skill at solving technical issues quickly results in your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has refined an array of optimized technologies and proven processes which ensure the maximum degree of effectiveness for online help and repair for small business IT networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to connect to your company's computer system remotely without violating corporate security.
Progent's highly evolved customer support database system maintains thorough records of the support that Progent's clients have been provided. Progent's staff service personnel have access to the details of support provided to each Progent client by any Progent engineer. This history of trouble tickets and responses is stored as a readily retrievable proprietary knowledge base that allows Progent's remote technical professionals to share their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level accreditations and close partnerships with important industry leaders including Cisco and Microsoft make available additional vast technical support databases and to manufacturers' in-house support staff so Progent's remote service experts can arrive at the most efficient resolutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or Mac OS X Computer Support. Assistance from Progent
To initiate Progent's phone services in Tampa or anywhere in Florida or to find out additional information about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has a critical requirement for network support, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's remote technical service professionals offer certified skills in an extensive set of products and technologies. This broad range of IT skills enables Progent's engineers to manage practically any problem likely to occur in a small or midsize business information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
Online services provided by Progent to clients in Tampa and throughout the state of Florida include:
UNIX, Linux, Solaris, and Apple Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a broad range of information technology including system architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy management, and transitioning from older applications to Windows or Linux environments. Progent's team-oriented methodology for solving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance diagnosing anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving The Cisco Certified Internetwork Expert credential is the highest accreditation for network engineers, and indicates a person's networking knowledge at the expert level. Cisco CCIEs know how to handle the most intractable challenges occurring in network design, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying software updates. CCIEs are an exceptional value since their depth of experience enables them to resolve the most complex problems quickly. In common cases, less qualified engineers can struggle for hours or even days with identical tasks that a CCIE can resolve in a few minutes.
Few support firms make CCIEs accessible to help small and medium sized businesses. Progent offers fast phone contact with a CCIE so your company can get urgent support for serious network problems that are hurting business efficiency but are outside the experience of your ordinary IT service personnel. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of state-of-the-art remote support tools in order to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs have consulting for the entire range of Cisco's popular family of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Experts Progent's Microsoft-certified remote service experts can deliver network troubleshooting and IT support for all Microsoft server and application technology. Progent is a Microsoft Gold Partner network support company and can offer your business the help of support professionals who can assist to integrate, maintain and administer the extensive family of Microsoft Windows Servers such as Microsoft Windows 2003 Server, Microsoft SQL Server, Microsoft ISA Server 2006, Biztalk Server, Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, SharePoint Services, Virtual Server, and System Center Operations Manager 2007 and 2005.
CISM and CISSP Certified Network Security Engineers Progent's qualified CISSP and ISSAP network security engineers offer a variety of system protection solutions that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to recuperate quicky after a damaging penetration. Security services available from Progent include: in depth network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; integrating firewalls; designing secure techniques for off-site and mobile connectivity; defending your messaging infrastructure against viruses, spam, and DHA attacks; and managing 24x7 proactive monitoring.
Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects that small companies often request. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows clients to complete critical projects economically and on time. Progent's special remote engineering services include:
Call Center Services
Progent's Help Desk Call Center service offerings for small businesses with networks that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for small organizations who lack the budget to support an in-house Call Center but who require fast access to an effective Help Desk with proficient phone support plus the technical depth to escalate the most challenging tasks to high-level engineers.
Progent’s Virtual Help Desk is intended for larger businesses and acts as a transparent addition to your established Call Center organization. Progent's Virtual Call Center can act as a an escalation alternative to resolve complex network challenges, or be available in those circumstances when your ordinary resources are overwhelmed.
Progent's Call Center consulting support can support you in creating an efficient new Help Desk or revamping your existing organization, selecting or enhancing Help Desk application software to meet the particular demands of your corporation, or providing temporary online staff to supplement your in-house Call Center resources during high-demand events such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk staff of experienced network experts provides your customers in Tampa or anywhere in the state of Florida immediate assistance from an effective support group with substantial experience providing telephone-based help and online diagnostics for IT systems based on UNIX, Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a key enabler of business performance, and Progent's target is to solve and not just document IT problems.
Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides online professional consulting support and training in key business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and MS Excel. To read more about Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can support the artistic elements of Mac computing by delivering remote help services and education in imaging, audio, and video. Progent's support professionals offer assistance in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as scanning or digitizing audio/video or putting together an audio/video post production lab.
Online Network Monitoring Services
Progent can provide companies in Tampa, or anywhere in the state of Florida, remote computer system monitoring support based on Microsoft Operations Manage (MOM), customized by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they cause full-scale emergencies, remote monitoring can ward off disruptive and expensive network breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X environments, Windows environments, or networks based on a mix of platforms.
How Your Tampa Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or Mac OS X computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or email information@progent.com.
Speakeasy is a nationwide carrier of high-speed data VoIP solutions. Speakeasy offers a wide variety of data services including Speakeasy DSL, SDSL, Full T1, and Bonded T1 services. In addition, Speakeasy Business provides VoIP service. Progent has an agent agreement with Speakeasy and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to incorporate Speakeasy carrier services to build a world-class, cohesive communications solution on a realistic budget.
Progent's Microsoft-certified professionals have more than 1o years of experience delivering e-mail, electronic messaging, and e-mail-telephony combination solutions for small businesses as well as large enterprises. Progent offers affordable Exchange Server 2003 support to strengthen email and virus protection, configure fault tolerant email environments, and facilitate remote and wireless email access. Progent’s Exchange support services can assist you in planning and carrying out a move from an outdated SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 5.5 to Exchange 2003 Server. Progent provides XP and Vista client-side Microsoft Mail consulting for Microsoft Exchange and Outlook and can help you integrate Microsoft Outlook 2003 and Microsoft Outlook XP. For email virus defense and spam filtering, Progent supports Postini's heuristic rules analysis and Trend Micro's security products. Progent is an authorized Postini Managed Service Provider. As a Postini reseller, Progent can help small businesses take advantage of Postini’s enterprise-class anti-spam solution.
Microsoft System Center 2005 offers integrated enterprise management by combining and enhancing the change, configuration, event, and performance management experience provided by Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 features powerful information management products such as Systems Management Server 2003 for change and configuration management, Microsoft Operations Manager 2005 to improve network productivity, and System Center Reporting Server to aggregate event and performance information. Progent has extensive experience providing Systems Management Server consulting and Microsoft Operations Manager help as well as a long background troubleshooting and administering mixed-vendor networks powered by Microsoft, Cisco, Unix/Linux, Mac and other technology vendors. This variety of hands-on consulting enables Progent to supply end-to-end IT management solutions that utilize the industry's most powerful software.
Progent’s IT outsourcing services offer affordable computer support for small businesses. Whether it includes planning system infrastructure, creating an internal Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your network, or creating an on-line business application, outsourcing your network engineering services can reduce expenses and eliminate uncertainties, allowing network service expenses to increase in a more linear and controlled fashion than is feasible by building up a bulky, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you create a protected and highly available network foundation for your critical applications based on Microsoft Windows such as Microsoft Office XP, Office 2003, and Office 2000.
Progent’s non-stop interoffice connectivity and fault tolerant system connection consultants can help small organizations achieve fault tolerant Interoffice connectivity via fully redundant system architectures featuring automatic failover. Progent’s Cisco Certified Internetwork Experts can plan and deploy fault tolerant Inter-office networks supported by fault tolerant EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and transparent fail-over offers economical non-stop interoffice networking.
Microsoft Dynamics GP 10.0 software is a full-featured business management and analytics platform that unifies information and processes across your business, interfaces seamlessly with other solutions, and brings together employees, clients and vendors unrestricted by time or location. Designed for small to mid-size companies, MS Dynamics GP 10.0 delivers functionality for financials, analytics and reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can show you how to set up and maintain a reliable, secure computer and network environment to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains professionals to help your business exploit the full potential of Great Plains Release 10.0.
Nextweb Wireless Data Services Consulting Data Services
NextWeb offers business class stationary wireless connectivity that can be deployed in days rather than weeks. NextWeb offers a variety of wireless data services such as NextWeb wireless Super-T, wireless T3, and special event wireless broadband access. Progent has an agent relationship with NextWeb and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to integrate NextWeb wireless data services to create an enterprise-class, cohesive communications infrastructure on a realistic budget.
Progent’s Microsoft certified experts offer small and mid-size businesses enterprise-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver critical applications quickly and automatically to specified users, reduce product costs and adhere to licensing agreements by determining patterns of usage, enhance Windows protection by improving your awareness of weak points and by delivering critical updates, manage your external workforce through industry standards independent of connection or location, and reduce operational costs by efficiently exploiting the management functions incorporated into Windows. Progent’s SMS engineers can show you how to use SMS economically for automated software and application deployment, security patch administration, and resource tracking management including software and hardware inventory.
Progent’s Microsoft certified consultants provide small and midsize businesses expert support services for Microsoft Operations Manager (MOM 2005) and MOM 2000. Microsoft Operations Manager 2005 offers open and scalable high-end system management by providing comprehensive event management, 24x7 monitoring and alerts, recording and tendency analysis, and system and program-specific intelligence and tasks to increase the control of Windows Server System environments. Through built-in application profiles, Microsoft MOM 2005 allows you to isolate your system health issues before they grow into crises, improve the efficiency of your network operations via specified best practices, and support your IT operations and senior management through sharing critical service level and capacity data. Progent’s MOM consulting experts have broad hands-on familiarity with MOM 2000 and MOM 2005 and can help your business install and customize MOM in order to optimize the availability and efficiency of your information network.
Progent's Apple OS X and Windows service specialists can show you how to combine Apple Macintosh and Windows computers into seamless environments with full sharing and collaboration support. Allowing efficient cooperation among a mix of servers and desktops powered by Apple OS X and Microsoft Windows requires broad knowledge of and background with Apple Macintosh and Windows technology. Progent's qualifications in Microsoft and Macintosh service makes it possible to offer expert assistance to companies that rely on these platforms to keep their strategic advantage.
Progent provides high availability load balancing consulting that addresses system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content delivery products such as F5 Networks 3DNS. non-stop load balancing technologies for which Progent offers consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and ACNS, and F5 Networks BIG-IP.
For small and midsize businesses located in Tampa or anywhere in the state of Florida, Progent provides round-the-clock remote technical support for information systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. Progent also offers the consultation Cisco Systems CCIE-certified network specialists for complex infrastructure problems, plus the services of CISSP and CISM-certified security engineers to handle high-level security architecture and troubleshooting jobs.
The Cisco Certified Internetwork Expert credential is the highest accreditation for network engineers, and indicates a person's networking knowledge at the expert level. Cisco CCIEs know how to handle the most intractable challenges occurring in network design, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying software updates. CCIEs are an exceptional value since their depth of experience enables them to resolve the most complex problems quickly. In common cases, less qualified engineers can struggle for hours or even days with identical tasks that a CCIE can resolve in a few minutes.
Progent's Microsoft-certified remote service experts can deliver network troubleshooting and IT support for all Microsoft server and application technology. Progent is a 
Progent's qualified CISSP and ISSAP network security engineers offer a variety of system protection solutions that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to recuperate quicky after a damaging penetration. Security services available from Progent include: in depth network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; integrating firewalls; designing secure techniques for off-site and mobile connectivity; defending your messaging infrastructure against viruses, spam, and DHA attacks; and managing 24x7 proactive monitoring.
