Immediate Online Consulting for Tampa UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Tampa or anywhere in the state of Florida, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and disaster recovery planning.

Progent's online support engineers represent exceptional value due to the fact that they are equipped with the real-world background and the sophisticated tools to solve most information system problems rapidly. Efficient support lowers immediate costs because service calls take up fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in incidental expenses by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's pricing policy for online support is structured to get the most out of your IT service investment. Progent bills per minute for phone consulting, so you pay only for the support that you actually get. Unlike typical online service firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate scenarios where speedy. minor fixes manage to turn into big invoices. Progent's skill at disposing of problems quickly results in your business spending less cash.

Progent's Remote Support Technologies
Through years of experience, Progent has developed a set of customized tools and proven processes which allow the highest level of efficiency for online consulting and repair for small and midsize business computer networks. Progent offers protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to communicate with your computer system without breaching network security.

Progent's advanced service database application includes comprehensive documentation of the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of services provided to each client by every Progent consultant. This database of problems and fixes is organized as a conveniently searchable internal database that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available additional extensive support databases and permit priority response from vendors' internal support staff with the result that Progent's remote consulting experts are able to determine optimal resolutions quickly.

Get Online UNIX, Linux, Solaris, or Mac OS X Technical Help from Progent
To get started with Progent's phone services in Tampa or anywhere in Florida or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT support, go to Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's remote technical support experts offer certified skills in a comprehensive set of products and technologies. This breadth of IT skills allows Progent's engineers to address almost any problem that may occur in a small company network. Certifications earned by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Professional.

To provide assistance to businesses with mixed-platform environments, Progent also provides the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP experts, and Information System Security Architecture Professional consultants.

Remote support available from Progent to companies in Tampa and throughout the state of Florida include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a wide spectrum of computer technology including network architecture, messaging solutions, system and operational security, UNIX and Windows integration, virtual server technologies for server consolidation and simplified administration, and transitioning from older applications to current MS Windows or Linux environments. Progent's team-oriented methodology for resolving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX such as:

    Important Linux variants for which Progent offers expert support include:

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Tampa, FloridaThe Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most difficult problems occurring in network infrastructure planning, installation, management, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with Cisco IOS network administration tools and coming up with workarounds or locating software updates. CCIEs are an excellent cost-effectiveness since their broad expertise allows them to fix the most complex problems rapidly. In many cases, less experienced service providers can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Few consulting providers make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide fast phone contact with a Cisco CCIE so your company can get urgent assistance for severe network issues that are crippling business efficiency but are not within the scope of your local computer support resources. Progent's CCIE consultants can interface to your network by means of advanced on-line support technology in order to provide fast, secure, and affordable diagnosis and remediation. Progent's CCIEs can provide consulting for the complete line of Cisco's popular family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Certified Windows Support
    MS Windows Expertise for Tampa, FloridaProgent's Microsoft-qualified online service engineers can provide computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help your company with a broad variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 design, Microsoft Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad range of remote desktop support such as Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Qualified Network Security Engineers
    CISSP Qualified System Security Experts for Tampa, FloridaProgent's accredited CISSP and ISSAP network security engineers offer a variety of security services that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist you to recover quickly after a damaging penetration. Security consulting services available from Progent include: in depth security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; building safe techniques for off-site and mobile communication; protecting your email system from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online support to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special projects that small companies frequently need. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:
  • Help Desk Services
    Progent's Call Center service options for small companies with networks based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small businesses who lack the budget to support an in-house Call Center but who want quick communication with a reliable Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a seamless addition to your current Call Center staff. Progent's Virtual Help Desk can operate as an escalation resource to resolve complex network challenges, or be available in those situations when your regular service providers are too busy.

    Progent's Call Center consulting expertise can guide you in building an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Call Center application software to handle the special needs of your company, or providing temporary online personnel to work with your in-house Help Desk Call Center group to deal with unusually busy scenarios such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your workers in Tampa or anywhere in the state of Florida instant contact with an effective network service resource with years of background delivering phone help and remote diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial driver of business success, and Progent's policy is to solve and not merely document IT issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Group can supply remote and in-depth consulting expertise and education in key application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and Excel. To find out more concerning Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac professionals can support the artistic aspect of Apple Mac systems by providing remote consulting support and education in imaging, audio, and video. Progent's support professionals offer expertise in a variety of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs like capturing or digitizing audio or video or setting up an audio/video post production lab.

    Remote Network Monitoring Services
    Progent offers companies in Tampa, or anywhere in the state of Florida, online network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so your network maintenance is proactive and automated. By spotting potential issues before they cause downtime, remote monitoring can avoid disruptive and expensive service failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows environments, or systems powered by a mix of OS platforms.

How Your Tampa Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple Mac computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.

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