Fast Online Help for Tampa UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses located in Tampa or anywhere in Florida, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISA and CISSP-accredited security engineers to handle advanced security design and business continuity preparedness.

Progent's online technical support engineers offer excellent value due to the fact that they have the real-world experience and the sophisticated tools to solve most information system issues quickly. This reduces direct costs because service calls require a smaller number of billable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company benefits additionally with indirect expenses by minimizing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the services that you actually get. Unlike many online service organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for billing do away with situations where speedy. minor repairs manage to turn into big tabs. Progent's skill at disposing of problems quickly translates into your business conserving money.

Progent's Remote Service Tools
Over the years, Progent has developed an array of customized tools and field-proven processes that allow the maximum level of efficiency for online consulting and repair for small company computer systems. Progent provides protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to interface to your computer system remotely without breaching corporate security.

Progent's sophisticated service reporting system keeps comprehensive records for the service that Progent's customers have been provided. Progent's staff engineers have access to the records of all help provided to each client by every Progent engineer. This database of problems and repairs is stored as a readily searchable support knowledge base that enables Progent's online technical experts to share their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and close partnerships with key vendors such as Cisco and Microsoft permit access to additional extensive technical support databases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to come up with the best resolutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Mac OS X Network Assistance from Progent
To access Progent's phone support in Tampa or anywhere in Florida or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's online technical support professionals have credentials in an extensive set of technologies. This wide range of IT skills enables Progent's engineers to manage practically any problem likely to occur in a small company network. Certificates awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To help clients with mixed-operating system environments, Progent also offers the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and Information System Security Architecture Professional engineers.

Remote services Offered by Progent to clients in Tampa and throughout the state of Florida include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online support services cover a wide spectrum of computer technology such as network architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and transitioning from legacy systems to the latest Windows or Linux solutions. Progent's group-based methodology for solving network problems enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for analyzing problems within UNIX/Linux systems powered by leading versions of UNIX such as:

    Important Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Tampa, FloridaThe Cisco CCIE certification is the top accreditation for networking professionals, and indicates an individual's technical skills at the expert level. Cisco CCIEs can deal with even the most intractable challenges surrounding network design, integration, management, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network management tools and developing workarounds or locating software updates. CCIEs represent an excellent cost-effectiveness since their depth of experience allows them to solve even the most intractable problems quickly. In typical instances, less seasoned engineers can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few consulting providers make CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone access to a Cisco CCIE so your company can receive urgent help for serious network issues that are impacting worker efficiency but are beyond the experience of your local computer support personnel. Progent's CCIE consultants can connect to your environment by means of advanced on-line troubleshooting tools in order to provide fast, safe, and economical diagnosis and repair. Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading family of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized Windows Experts
    Microsoft Windows Expertise for Tampa, FloridaProgent's Microsoft-qualified online support experts can deliver computer troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your organization the assistance of support professionals who can assist you with a wide variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server design, Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of remote PC desktop consulting and support services such as Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Consultants
    CISSP Qualified Network Security Engineers for Tampa, FloridaProgent's accredited CISM and CISSP network security engineers can provide a variety of security services to strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help your business to recover quickly following a damaging penetration. Security services available from Progent include: thorough network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting support to help companies of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract projects that small companies often need. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
  • Call Center Services
    Progent's Call Center service options for small organizations with networks based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are well suited for smaller businesses who lack the budget to support an in-house Help Desk Call Center but who need quick access to an efficient Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless extension of your current Helpdesk organization. Progent's Virtual Call Center can operate as an escalation alternative for the most difficult technical issues, or be available in those situations when your ordinary resources are overwhelmed.

    Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or enhancing your existing one, selecting or enhancing Call Center software to handle the special demands of your corporation, or adding occasional online personnel to work with your existing Help Desk Call Center resources during high-demand scenarios like software migrations, major updates, or installing new business software.

    Progent's Help Desk team of seasoned network experts provides your clients in Tampa or anywhere in the state of Florida quick communication with a dependable technical support group with substantial experience delivering phone consulting and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center perception as a crucial contributor to business performance, and Progent's target is to fix rather than merely report network problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Group provides remote advanced consulting expertise and education in specific business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and training for popular Microsoft business applications such as CRM, MS Office Project, MS Office Word, and MS Office Excel. To read additional information on Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Mac consultants can support the creative elements of Mac environments by offering phone-based help services and training in imaging, audio, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio or video or integrating an audio/video post production facility.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Tampa, or anywhere in the state of Florida, remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your computer maintenance is proactive and automated. By uncovering potential problems before they result in crashes, system monitoring can avoid disruptive and expensive network failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows networks, or systems based on a variety of operating systems.

How Your Tampa Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or Apple Mac environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.

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