Fast Phone Help for Tampa UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Tampa or anywhere in Florida, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.

Progent's online support services offer excellent value because they have the real-world experience and the advanced tools to solve the majority of information system problems quickly. This reduces direct expenses because service calls require a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company benefits even more with incidental costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management.

Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the support that you actually get. Unlike typical online service firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent scenarios where quick repairs manage to end up as big invoices. Progent's penchant for disposing of problems quickly results in your business spending less cash.

Progent's Online Support Tools
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies which promote the highest degree of efficiency for online help and troubleshooting for small and midsize company information networks. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's remote service group to access your company's environment remotely without violating network security.

Progent's advanced service database application maintains comprehensive histories of all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of services rendered to each customer by any Progent engineer. This archive of problems and solutions is structured as a quickly exploitable support database that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft permit access to additional massive technical support databases and allow quick access to vendors' internal support staff so Progent's online service specialists are able to determine the best solutions promptly.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Tampa or anywhere in Florida or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's online technical support experts have credentials in an extensive set of technologies. This broad scope of capability allows Progent's engineers to resolve practically any crisis that may occur in a small or midsize business information system. Certificates earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help companies with mixed-operating system networks, Progent also provides the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Phone-based technical services Offered by Progent to clients in Tampa and throughout the state of Florida include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad array of computer technology such as network infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:

    Major Linux versions for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Engineers for Tampa, FloridaThe Cisco Certified Internetwork Expert certification is the highest recognition for networking professionals, and certifies an individual's networking knowledge at the master level. Cisco CCIEs know how to handle the most stubborn challenges associated with network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management tools and developing workarounds or identifying software patches. CCIEs are an exceptional cost-effectiveness because their broad experience enables them to solve the most complex problems quickly. In many instances, less qualified consultants can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Few consulting firms make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent can provide fast phone contact with a CCIE so your company can get immediate support for complex network infrastructure problems that are impacting business efficiency but are beyond the experience of your ordinary IT maintenance personnel. Progent's CCIE support experts can tie into your network by means of sophisticated on-line troubleshooting technology to provide efficient, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

  • Certified Windows Support
    Windows Experts for Tampa, FloridaProgent's Microsoft-qualified remote support engineers offer network problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a broad variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server 2013 design, Skype for Business migration consulting, Lync Server integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also can deliver a full array of online PC desktop support services including Microsoft Windows 7 migration support, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Certified Network Security Professionals
    CISSP Qualified Network Security Professionals for Tampa, FloridaProgent's certified CISM and CISSP security engineers can provide a range of system protection services to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help you to recover rapidly after a serious penetration. Security services available from Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; setting up firewalls; designing safe architectures for remote and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize physical IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT projects that small companies frequently request. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special online engineering services include:
  • Help Desk Support
    Progent's Help Desk support alternatives for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are intended for smaller organizations who lack the resources to support an in-house Help Desk but who need fast communication with an effective Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is intended for larger companies and acts as a transparent addition to your established Help Desk team. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to resolve the toughest network challenges, or be available in those instances when your regular support engineers are overwhelmed.

    Progent's Help Desk consulting services can assist you in building an efficient new Call Center or improving your existing organization, selecting or customizing Call Center software to address the special requirements of your business, or providing occasional online personnel to work with your internal Help Desk Call Center resources to deal with high-demand scenarios like software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced information technology professionals offers your clients in Tampa or anywhere in the state of Florida immediate assistance from a dependable support group with extensive background providing telephone-based support and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a major driver of business efficiency, and Progent's policy is to fix and not simply document network problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Team can supply remote advanced consulting support and training in specific business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, Microsoft Project, MS Word, and Microsoft Excel. To read more on Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac professionals can promote the imaginative facets of Macintosh systems by delivering phone-based help support and education in imaging, audio, and video. Progent's consultants can provide help in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio/video or integrating an audio/video production studio.

    Remote Network Monitoring Support
    Progent offers companies in Tampa, or anywhere in the state of Florida, online network and server monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so that your IT support is proactive and automated. By detecting emerging problems before they evolve into downtime, proactive monitoring can ward off stressful and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or environments that support a mix of platforms.

How Your Tampa Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.

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