Fast and Affordable Remote Technical Support for Tampa Information Networks
Immediate Remote Support for Tampa NetworksFor businesses in Tampa or anywhere in the state of Florida, Progent provides online help for computer systems based on Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, plus the services of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional value because they possess the real-world background and are equipped with the advanced tools required to solve the majority of information system problems rapidly. This reduces immediate expenses because service calls use up minimal chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your company benefits even more with incidental costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting know-how is especially helpful for businesses that depend on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to many remote support firms, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate situations where speedy. minor repairs somehow end up as major bills. Progent's penchant for solving technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized technologies and proven methodologies which allow the maximum degree of efficiency for online consulting and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to connect to your company's network without compromising system security.

Progent's advanced service database application keeps detailed records of all service that Progent's customers have received. Progent's team service personnel have the benefit of the records of assistance delivered to each Progent client by any Progent engineer. This history of anomalies and resolutions is organized as an easily retrievable internal knowledge base that permits Progent's online support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with major industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority access to manufacturers' in-house engineering staff so Progent's online consulting specialists can determine optimal resolutions in the least time.

Remote support services available from Progent to companies in Tampa and anywhere in the state of Florida include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight series of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to block or recover quickly from a ransomware attack. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Billing charges for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows clients to execute major projects economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for companies with networks that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the money or time to build and maintain an in-house Help Desk but who require fast response from an effective Help Desk Call Center with professional phone support plus the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a seamless addition to your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve complex computer system issues, or be available in hectic instances when your regular resources are too busy.

    Progent's Help Desk Call Center team of veteran network consultants provides your customers in Tampa or anywhere in the state of Florida fast communication with an efficient support group with extensive background offering phone support and online diagnostics for IT systems based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center the reputation as a key contributor to company performance, and Progent's policy is to solve rather than merely document IT issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply online advanced consulting expertise and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and Excel. To learn more concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Tampa, or anywhere in the state of Florida, remote hybrid network monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By detecting possible trouble spots before they cause full-scale emergencies, system monitoring can avoid inconvenient and expensive information system failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Windows environments, or systems that support multiple operating systems.
How Your Tampa Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple Mac, or Linux environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Tampa or throughout the state of Florida, Progent's online computer support engineers can deliver effective and economical system help the instant your organization has to have it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve computer problems quickly while avoiding the cost and lost time associated with in-person service calls.

Even if your Tampa company has a local freelance consultant or maintains an in-house IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to resolve unexpected network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Businesses in Tampa
Progent's remote support services enable your Tampa organization to have the benefits of on-call, world-class network support without the cost of managing an in-house IT organization. Your network will derive added business value by being more reliable, productive, and protected. Advantages to your business include:

  • Convenient virtual extension of your local support resources
    For most offices in Tampa or anywhere in Florida, nearby computer support providers, whether made up of outside consultants or an in-house IT staff, can resolve the majority of network issues. On the other hand, serious problems might strike when your regular resources are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite support personnel. In these cases, Progent's on-call service professionals offer a convenient, quick, and affordable solution to supplement your regular resources and to convey useful knowledge to increase your ability to handle future problems locally.

  • Less Dependence on Individual Service Providers
    For IT support, smaller companies commonly depend on independent freelance service providers. While freelance service people carry less overhead than big service organizations and can often charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may require your business to wait for help during an IT crisis. As your business expands, system unavailability and trouble with vital software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of backup service expertise to insure your network remains up and running.

  • Create a Scalable Basis for Smooth Growth
    Businesses often start with an information architecture created on a shoestring budget. Without a scalable framework, slap-dash repairs often get piled onto a weak foundation. When a network grows, stability and scalability issues can hinder the success of the business. Such badly designed systems need careful analysis, smart strategic planning, and broad-based technical knowledge to evolve to a system infrastructure that can deliver the stable foundation to handle current business demands and ease downstream growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller businesses need advice and technical training to negotiate an ever more complicated array of technology alternatives available for accelerating business growth and improving efficiency. Businesses do not need a network engineer who is motivated to sell a specific vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align IT expertise with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT knowledge, refined remote support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Entire Family of Server Platforms
    Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 support, Windows 2003 Server upgrades, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help by the minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for services delivered during regular working hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports transmitted by every consultant to every customer. The practice of documenting and organizing support activity results in more effective support and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, system monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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