Fast Online Troubleshooting for Tampa Computer Networks
Fast Remote Support for Tampa SystemsFor businesses in Tampa or anywhere in the state of Florida, Progent offers remote help for information systems based on Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security architecture and troubleshooting jobs.

Progent's online support experts offer exceptional leverage because they have the real-world experience and have access to the advanced technology needed to solve most information system issues quickly. This lowers immediate costs because solutions use up minimal billable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization saves even more with incidental costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online consulting experience is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's billing model for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the services that you receive. In contrast to typical online support companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor solutions manage to end up as substantial bills. Progent's skill at disposing of technical issues efficiently means you saves money.

Progent's Online Service Tools
Through years of experience, Progent has refined a collection of optimized technologies and proven methodologies which allow the maximum level of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's Technical Response Center to link to your environment without violating corporate security.

Progent's proven technical support reporting application maintains extensive histories of the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of all help rendered to each Progent client by every Progent engineer. This history of trouble tickets and resolutions is structured as a quickly exploitable support knowledge base that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft open up other massive technical support databases and permit quick access to manufacturers' in-house support staff so Progent's online consulting experts can find optimal resolutions in the least time.

Online support offered by Progent to customers in Tampa and throughout the state of Florida include:

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk support programs for companies with environments based on Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who lack the budget to create an internal Help Desk Call Center but who need fast response from an efficient Help Desk Call Center with professional telephone support plus the ability to escalate the most challenging problems to high-level consultants.

    Progent’s Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless extension of your established Help Desk resources. Progent's Virtual Help Desk can operate as a an escalation resource for the toughest network problems, or be ready in those situations when your ordinary resources are overwhelmed.

    Progent's Call Center team of experienced network experts gives your customers in Tampa or anywhere in the state of Florida fast communication with a large network service resource with years of experience delivering telephone-based support and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a solid driver of company productivity, and Progent's goal is to fix instead of just record technical issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group offers remote professional consulting support and training in key business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Excel. For more on Progent's consulting, custom development, and education services, go to Progent's Applications Experts Team.

  • Remote Network Monitoring Services
    Progent can provide businesses in Tampa, or anywhere in the state of Florida, remote network monitoring services based on System Center Operations Manager (SCOM), configured by Progent to accommodate your business so your computer support is proactive rather than reactive. By detecting potential trouble spots before they grow into downtime, proactive monitoring can avoid inconvenient and costly service crises. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows systems, or environments powered by a variety of OS platforms.
How Your Tampa Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online assistance with Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Tampa or anywhere in the state of Florida, Progent's phone-based network support engineers can provide effective and cost-effective IT support the moment your business needs it. More than 15 years of delivering remote repair services has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to solve computer problems quickly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Tampa office works with a regular independent consultant or employs a full time IT staff that know how to handle the majority of network issues, Progent’s Microsoft certified consultants can offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the time or the experience to handle sudden network crises or particularly challenging integration problems.

Details of Progent's Online Network Services for Tampa
Progent's online support, remote troubleshooting, system security expertise, and network administration services give offices in Tampa or throughout the state of Florida unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote network repair or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:

  • Fast Phone Access to Microsoft Certified Professionals
    Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Tampa and is also ideal for customers in geographic regions of Florida that lack consultants with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has access to a wide array of Microsoft support tools, service information, and continuing training.

  • Per Minute Rates to Minimize Expenses
    Progent offers online support on a by-the-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for phone help and imposes no periodic retainer for support services delivered during normal business hours. This keeps you from paying big invoices for routine repairs.

  • Availability of Cisco Certified Network Design Specialists
    As a Registered Partner for Cisco, Progent can provide access to on-staff professionals with skill in planning, deploying, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected infrastructure for wireline and wireless networking.

  • Application Experts Team
    Progent's core support offerings consist of system integration, MS Exchange consulting, network security design, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting support in critical business applications. Help offered by the Application Experts staff covers:
    Dynamics GP Consulting and Customization
    Microsoft Office Project and Project Online Expertise
    Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Microsoft Office 365 Word Help
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL Server 2016 Application Design and Microsoft SQL 2014 Software Programming and Debugging
    Oracle DBA Services and Software Programming
    MySQL DBA Services and Software Development
    Apple Mac Integration
    Amazon Marketplace Web Service (Amazon MWS) Software Integration

    By offering a convenient centralized source for IT generalists and specialists, Progent can deliver timely, affordable, and thorough information technology solutions that meet the unique requirements of your business.

  • State of the Art Remote Access Software
    Protected online connectivity allows Progent's support professionals to observe precisely what your users see. This makes it possible to produce quick solutions to problems that might otherwise require a costly personal service call. State-of-the-art online access software and expert technicians together enable Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated network monitoring.

  • Support for Popular VPN Products
    Progent supports secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

  • 24x7 Support for Maximum Network Uptime
    For organizations with mission-critical applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum network uptime.

  • Help Desk Call Center
    Progent's Help Desk support services are intended specifically for budget-constrained organizations whose workers need instant recourse to a Help Desk service with effective telephone support and full escalation capability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, range of IT knowledge, refined remote support software, and familiarity with corporate IT enable companies to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional experience, in the trenches of network support, performing a wide variety of technical tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested approaches for using technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises help by the minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by each consultant to every client. The discipline of detailing and organizing service records allows more effective support and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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