Even if your Tampa small business has a local independent consultant or employs an in-house organization that know how to deal with typical computer issues, Progent’s Microsoft certified engineers provide an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to address sudden system emergencies or especially tough integration problems.

Details of Progent's Remote Network Services for Tampa
Progent's phone support, Internet-based troubleshooting, system security expertise, and network management services offer small businesses in Tampa or anywhere in the state of Florida unparalleled leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk Call Center services and network management, Progent's experts can deliver your small business enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

• Immediate Telephone Access to Microsoft Qualified Experts
  Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to small companies in Tampa and is also ideal for networks in more remote areas of Florida that lack consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, technical databases, and continuing education.

• By the Minute Rates to Minimize Expenses
  Progent offers remote support on a by-the-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum fee for phone service and imposes no ongoing retainer. This keeps you from paying big invoices for quick fixes.

• Access to Cisco Network Design Professionals
  As a Certified Partner for Cisco Systems, Progent offers help from authorized professionals who have skill in designing, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and protected infrastructure for wireline and wireless networking.

• Application Specialists Team
  Progent's core support offerings consist of technology integration, MS Exchange Server expertise, network security design, and Help Desk outsourcing support. Progent's Application Experts Team can provide in-depth consulting support for specific application areas. Help available from the Application Experts Team covers:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft Dynamics CRM Consulting
  • MS Project Training
  • MS Excel Consulting
  • Microsoft Word Expertise
  • Crystal Reports, MS Access, and FRx Programming
  • UNIX, Linux and Solaris Support
  • Apple Mac Consulting
  By offering a full service centralized source for network generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough IT solutions that fit the special needs of your company.

• State of the Art Online Access Tools
  Protected online connectivity allows Progent's support experts to observe precisely what your customers see. This makes it easier to produce quick fixes to issues that could otherwise require an expensive onsite visit. Cutting-edge remote connectivity software and expert technicians combine to allow Progent to resolve most network problems rapidly and economically. Progent is a pioneer in online troubleshooting and remote system monitoring.

• Support for Mainstream VPN Gateways
  Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.

• Round-the-Clock Support for Maximum System Availability
  For small organizations with line-of-business applications, Progent offers round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft's MOM platform, this service can help ensure maximum network uptime.

• Help Desk Call Center
  Progent's Help Desk outsourcing programs are designed especially for budget-constrained small companies whose workers require instant recourse to a Help Desk service with effective telephone support and complete escalation ability.

Benefits of Progent's IT Support for Small Companies in Tampa
Progent's remote IT consulting services enable your City# small company to enjoy the benefits of on-call, expert network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic worth by becoming more reliable, productive, and protected. Advantages to your business include:

• Convenient remote extension of your local support resources
  With most small companies in Tampa and throughout Florida, nearby network support resources, whether represented by freelance consultants or a full-time maintenance staff, can solve typical network issues. However, IT crises sometimes spring up when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your usual support personnel. In these instances, Progent's on-call service experts offer a convenient, quick, and affordable way to supplement your regular help and to transfer valuable knowledge to increase your ability to deal with downstream issues locally.

• Less Dependence on Individual Service Providers
  For IT maintenance, small businesses often rely on independent freelance service providers. While freelance service people carry smaller internal costs than larger consulting firms and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the absence of backup help may require your business to go without help during an IT crisis. As your network grows, network unavailability and problems with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service experts to make sure your IT system stays up and running.

• Build a Solid Foundation for Seamless Expansion
  Small businesses typically start with an IT architecture created on a modest budget. Lacking a strong infrastructure, band-aid repairs can get piled on top of a weak foundation. As a company grows, reliability and expandability issues can impede the productivity of the organization. These poorly designed environments require careful analysis, intelligent strategic planning, and extensive technical expertise to evolve to a system infrastructure that can offer the solid foundation to handle critical business demands and ease downstream growth.

• Interact with Solution Providers Instead of Product Sellers
  Small offices need advice and technical education to navigate through an ever more complex maze of product options available for promoting business growth and improving efficiency. Businesses hardly need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined product rather than the true needs of a small business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align IT expertise with the real needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of IT expertise, refined remote support software, and familiarity with enterprise networking enable small companies to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

• Certified Knowledge of Microsoft's Complete Range of Servers
  Progent offers world-class support for Microsoft’s leading server products with services that include Windows 2003 support, Windows 2000 Server migration, Windows NT upgrades, Exchange 2003 Server support, Exchange 5.5 Server and Microsoft Exchange 2000 Server upgrades, and SQL Server 2005 integration.

• Best Practices
  Progent’s staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, in the trenches of IT service, performing a broad variety of IT tasks for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This ensures that you get not just expert IT capability, but also a support engineer with field-tested approaches for using technical knowledge to solve actual network problems efficiently.

• Value Pricing
  Progent's pricing policy is to bill for online support and in-person help per minute. As a result, you are charged only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no retainer. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity avoids big invoices for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.

• Complete Records of Delivered Services
  Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by each consultant to each client. The discipline of detailing and archiving support activity allows more efficient support and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Companies who work with trusted independent service providers or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the few support firms to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. MOM causes your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can save your IT network from stressful and costly service disruptions.

How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network support, visit Immediate Emergency Support.