Fast Online Help for Tampa Computer Systems
Immediate Remote Help for Tampa SystemsFor businesses in Tampa or anywhere in the state of Florida, Progent provides remote support for networks based on Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex networking problems, plus the services of CISSP and CISM-accredited security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers offer excellent value due to the fact that they possess the real-world background and are equipped with the advanced technology needed to resolve the majority of network issues rapidly. This lowers direct costs because solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally in indirect costs by minimizing or eliminating network outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are charged only for the support that you receive. In contrast to typical online support firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where quick fixes manage to turn into major invoices. Progent's skill at disposing of technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized tools and proven methodologies that allow the highest level of effectiveness for online engineering help and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's remote service group to communicate with your computer system without violating system security.

Progent's sophisticated customer support reporting application keeps extensive records of all support that Progent's clients have received. Progent's staff consultants have the benefit of the history of support delivered to each customer by any engineer. This archive of anomalies and responses is stored as a readily retrievable support database that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's extensive list of certifications and formal relationships with important vendors including Cisco and Microsoft make available other massive technical databases and allow priority access to vendors' internal support staff with the result that Progent's remote service specialists are able to determine optimal resolutions quickly.

Online support services offered by Progent to clients in Tampa and anywhere in the state of Florida include:

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based online engineering services include:
  • Call Center Services
    Progent's Call Center support alternatives for businesses with environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who lack the money or time to support an in-house Help Desk Call Center but who require quick communication with an efficient Help Desk with proficient phone assistance plus the expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is intended for bigger businesses and operates as a transparent supplement to your established Helpdesk team. Progent's Virtual Call Center can operate as a an escalation alternative to handle complex computer system problems, or be ready in overflow instances when your other service providers are too busy.

    Progent's Help Desk Call Center staff of veteran network experts offers your computer users in Tampa or anywhere in the state of Florida immediate access to an effective network service group with extensive experience providing telephone-based help and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to earn the Help Desk perception as a significant enabler of company efficiency, and Progent's goal is to resolve instead of just document technical problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based and in-depth engineering expertise and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. For more information concerning Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Group.

  • Remote Network Monitoring Services
    Progent offers companies in Tampa, or anywhere in the state of Florida, remote computer system monitoring support powered by Microsoft System Center Operations Manager, customized by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By spotting potential problems before they cause network outages, system monitoring can avoid inconvenient and costly information system crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or environments based on a combination of platforms.
How Your Tampa Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online assistance with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Tampa or anywhere in the state of Florida, Progent's online network support specialists can provide effective and affordable IT help the moment your organization needs it. Long experience providing remote repair services has earned Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to repair computer problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Tampa office deals with a local independent support technician or employs a full time organization that know how to deal with the majority of network problems, Progentís Microsoft certified consultants can offer a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to deal with sudden network crises or especially complicated integration projects.

Details of Progent's Remote Computer Support for Tampa
Progent's online support, remote troubleshooting, system security consulting, and network administration services give businesses in Tampa or anywhere in the state of Florida the greatest leverage for your support investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk outsourcing support and system administration, Progent's experts can provide your company world class network support while permitting you to eliminate the cost and hassle of carrying a large in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of IT experience, refined support software, and familiarity with corporate IT enable companies to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, at the front lines of IT support, executing a wide variety of IT projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for applying technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises help per minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer for services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local support organizations who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports transmitted by every staff member to every client. The discipline of detailing and organizing support activity allows more efficient service and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 system tracking services based on MS Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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