Fast and Affordable Remote Technical Support for Tampa Computer Networks
Fast Phone Help for Tampa SystemsFor organizations in Tampa or anywhere in Florida, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISSP-accredited security engineers to handle high-level security architecture and diagnostic issues.

Progent's online support experts provide excellent value due to the fact that they have the real-world background and are equipped with the sophisticated technology needed to solve most network problems rapidly. Efficient support reduces immediate costs since solutions require fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves even more with indirect costs by reducing or eliminating network downtime and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online support is designed to leverage your network support dollar. Progent bills per minute for phone consulting, so you owe just for the support that you actually get. Unlike many online service companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where speedy. minor solutions manage to turn into major tabs. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized technologies and field-tested methodologies which permit the highest level of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's online support team to interface to your environment remotely without violating system security.

Progent's sophisticated service database system keeps extensive records describing all support that Progent's clients have been provided. Progent's authorized consultants have access to the history of services provided to each Progent client by any consultant. This archive of trouble tickets and fixes is structured as a quickly retrievable support knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close partnerships with major vendors including Cisco and Microsoft make available additional massive technical databases and allow priority access to vendors' internal engineering staff with the result that Progent's online service experts are able to come up with the best solutions quickly.

Remote support provided by Progent to customers in Tampa and anywhere in the state of Florida include:

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables customers to complete major projects economically and on time. Progent's special online engineering services include:
  • Help Desk Call Center Support
    Progent's Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are well suited for companies who lack the resources to create an internal Help Desk Call Center but who want fast response from an effective Help Desk with professional phone support as well as the expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for larger companies and operates as a seamless addition to your established Help Desk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation option to handle complex computer system problems, or be available in those circumstances when your regular support engineers are swamped.

    Progent's Help Desk team of experienced network professionals gives your computer users in Tampa or anywhere in the state of Florida instant contact with an effective support group with substantial experience providing phone consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center recognition as a solid driver of company productivity, and Progent's target is to fix and not simply report technical issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts staff provides online advanced consulting expertise and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for Microsoft applications including CRM, MS Project, Office Word, and Microsoft Office Excel. To learn additional information concerning Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Services.

  • Remote Network Monitoring Support
    Progent can provide businesses in Tampa, or anywhere in the state of Florida, online network and server monitoring services centered around System Center Operations Manager (SCOM), customized by Progent to suit your business so your network maintenance is proactive and automated. By spotting possible trouble spots before they grow into crashes, automated monitoring can ward off disruptive and expensive service breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows networks, or environments that incorporate a variety of operating systems.
How Your Tampa Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based help with Microsoft, Mac OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Tampa or anywhere in the state of Florida, Progent's phone-based computer support specialists can provide professional and economical IT support whenever your business has to have it. Long experience delivering online tech support has led to Microsoft Gold Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems quickly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Tampa business relies on a local freelance consultant or maintains an in-house IT staff that know how to handle ordinary network problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to solve unexpected system emergencies or especially complicated integration problems.

Benefits of Progent's IT Support for Companies in Tampa
Progent's online network troubleshooting services allow your Tampa business to enjoy the benefits of timely, expert network support without the cost of managing a full-time IT organization. Your information system will acquire added strategic value by being more reliable, productive, and secure. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    For most organizations in Tampa or anywhere in Florida, nearby computer support resources, whether consisting of outside consultants or an internal maintenance staff, can take care of typical technical issues. On the other hand, IT crises might strike when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local support technicians. In these cases, Progent's online service specialists offer an easy, fast, and budget-friendly solution to augment your regular resources and to transfer useful knowledge to increase your capability to resolve downstream issues in-house.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller businesses commonly depend on individual freelance service providers. Although independent consultants carry smaller overhead than big consulting firms and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the absence of backup help may force your company to go without help during an emergency. As your business expands, system downtime and problems with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support experts to insure your network remains available.

  • Create a Solid Basis for Seamless Growth
    Companies often begin with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid fixes can get piled onto a weak foundation. When a network grows, stability and expandability problems can impede the productivity of the business. These poorly built environments need careful analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a network infrastructure able to offer the stable foundation to handle current business requirements and simplify future growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller companies need advice and technical training to navigate through an ever more complex array of product alternatives available for accelerating business success and enhancing efficiency. These companies do not need a computer engineer who is attempting to earn a commission on a certain vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined technology instead of the true requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align technical expertise with the real needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of technical background, refined remote support software, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, in the trenches of network service, performing a wide range of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This means that you get not only world-class IT help, but also a consultant with proven methods for using technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person help by the minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be forced to permit minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by every consultant to every client. The practice of documenting and archiving service activity allows more effective support and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service losses.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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