Immediate Online Technical Support for Tampa Computer Networks
Urgent Remote Technical Support for Tampa NetworksFor organizations located in Tampa or anywhere in the state of Florida, Progent provides online support for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex networking issues, as well as the services of CISSP and CISM-certified security engineers to help with advanced security architecture and troubleshooting issues.

Progent's online support engineers offer exceptional value due to the fact that they have the real-world experience and have access to the sophisticated technology needed to solve most network problems quickly. This reduces immediate expenses since service calls require fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your company saves additionally with incidental costs by reducing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive remote consulting expertise is especially valuable in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you pay only for the support that you receive. Unlike typical remote support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing save you from situations where quick repairs somehow turn into large invoices. Progent's skill at solving technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized tools and proven processes which ensure the maximum level of efficiency for online help and repair for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's Technical Response Center to access your company's environment without compromising system security.

Progent's powerful customer support reporting system maintains thorough histories of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of all help delivered to every customer by every Progent engineer. This archive of problems and solutions is structured as a readily retrievable support knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and formal relationships with major technology companies including Cisco and Microsoft make available additional extensive technical support databases and permit quick access to vendors' internal support staff with the result that Progent's remote consulting specialists are able to determine the best resolutions quickly.

Remote support services provided by Progent to customers in Tampa and throughout the state of Florida include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced technology used by many of the industry's leading corporations. The ProSight line of outsourced network management services addresses all key aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, and network infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including filtering, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center support programs for organizations with environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who don't have the budget to support an internal Help Desk Call Center but who need fast response from an efficient Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Call Center consulting expertise can support you in establishing an effective new Call Center or revamping your established organization, selecting or customizing Help Desk application software to meet the particular requirements of your corporation, or adding temporary online staff to work with your existing Call Center team to deal with demanding events such as software transitions, major updates, or installing new applications.

    Progent's Call Center staff of experienced information technology consultants provides your clients in Tampa or anywhere in the state of Florida rapid communication with a reliable network service resource with extensive background delivering telephone-based consulting and remote repair service for computer environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a key contributor to business success, and Progent's aim is to resolve rather than just annotate IT issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based professional engineering support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and MS Office Excel. To read additional information on Progent's expertise, custom development, and education services, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Tampa, or anywhere in the state of Florida, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your computer support is proactive and automated. By spotting emerging trouble spots before they grow into downtime, remote monitoring can avoid disruptive and costly information system breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or networks based on a mix of platforms.
How Your Tampa Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online help with Microsoft Windows, Apple Mac, or Linux environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Tampa or throughout the state of Florida, Progent's phone-based network support specialists can deliver effective and economical system help the instant your organization has to have it. Long experience offering online tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to solve IT problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.

Even if your Tampa company deals with a local independent support technician or employs an in-house organization that know how to handle the majority of network issues, Progentís Microsoft certified consultants can offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the experience to resolve sudden system emergencies or especially challenging integration projects.

Features of Progent's Online Computer Support for Tampa
Progent's online help, Internet-based repair, network security expertise, and network administration services give companies in Tampa or throughout the state of Florida unparalleled leverage for your support budget. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk outsourcing support and network management, Progent's experts can provide your company world class network support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, breadth of IT experience, refined remote support tools, and understanding of corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Entire Range of Server Platforms
    Progent can provide in-depth expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 support, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help by the minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no retainer for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be tempted to permit simple problems to fester.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each consultant to every client. The practice of detailing and organizing service activity results in more effective service and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote tracking services powered by MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, network monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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