Fast Remote Help for Tampa IT Networks
Fast Phone Consulting for Tampa NetworksFor organizations located in Tampa or anywhere in the state of Florida, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the services of CISSP-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers offer excellent value because they have the practical experience and are equipped with the advanced tools needed to solve the majority of network issues quickly. This reduces direct expenses because service calls require minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support expertise is especially helpful for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged only for the services that you actually get. In contrast to many online support organizations, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where fast fixes somehow turn into large bills. Progent's skill at disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized technologies and proven processes which allow the maximum degree of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's Technical Response Center to interface to your network remotely without breaching corporate security.

Progent's advanced service reporting system stores comprehensive documentation for all service that Progent's customers have received. Progent's staff consultants have access to the history of support rendered to every customer by any engineer. This archive of issues and fixes is structured as a conveniently exploitable proprietary knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft open up other massive technical support knowledge bases and permit priority access to vendors' in-house engineering staff with the result that Progent's online service experts are able to find the best resolutions quickly.

Remote services offered by Progent to businesses in Tampa and anywhere in the state of Florida include:

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows clients to execute major projects economically and on time. Progent's special remote engineering services include:
  • Help Desk Support
    Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who want fast access to a dependable Help Desk with proficient telephone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Call Center consulting services can assist you in establishing an effective new Help Desk or improving your established one, selecting or enhancing Help Desk application software to handle the particular needs of your corporation, or providing occasional online personnel to supplement your existing Help Desk team during high-demand situations like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk staff of experienced network consultants provides your workers in Tampa or anywhere in the state of Florida fast access to a large network service group with substantial experience delivering phone help and remote troubleshooting for computer environments powered by Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a solid enabler of business success, and Progent's policy is to fix rather than merely track technical problems.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply remote professional consulting support and education in special application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for Microsoft applications including Microsoft CRM, MS Project, Word, and Excel. To read additional information on Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Services.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard Spam Filtering, Virus Defense, Email Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like IPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services managed cloud backup and recovery.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Tampa, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so your network support is proactive rather than reactive. By spotting looming problems before they cause network outages, automated monitoring can head off inconvenient and costly information system crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or networks that support a combination of OS platforms.
How Your Tampa Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online expertise with Microsoft Windows, Mac OS X, or Linux environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Tampa or anywhere in the state of Florida, Progent's online network support engineers are ready to deliver professional and cost-effective system support the moment your organization needs it. Long experience delivering online repair services has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve computer problems rapidly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Tampa organization has a local freelance support technician or maintains an in-house organization that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to resolve sudden network emergencies or especially complex integration problems.

Details of Progent's Remote Computer Services for Tampa
Progent's online support, remote troubleshooting, system security consulting, and network administration services offer businesses in Tampa or anywhere in the state of Florida the greatest leverage for your support budget. Whether you need occasional telephone support and remote network repair or ongoing Help Desk Call Center support and system management, Progent's professionals can provide your business enterprise-level IT support while permitting you to eliminate the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of IT background, fine tuned remote support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world professional background, at the forefront of network support, executing a broad range of technical projects for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This means that you get not only world-class IT help, but also a support engineer with proven methods for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person help per minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for support services provided during normal business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on offering high-value services where Progent has few competitors. Companies who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from painful and costly service losses.
How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.















© 2002- 2017 Progent Corporation. All rights reserved.