Fast and Affordable Online Troubleshooting for Tampa Computer Systems
Urgent Remote Technical Support for Tampa SystemsFor companies in Tampa or anywhere in Florida, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISSP-qualified security experts to handle high-level security design and diagnostic issues.

Progent's remote support engineers offer excellent value because they have the real-world background and have access to the sophisticated tools necessary to solve most network issues quickly. This reduces immediate costs since solutions require fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves even more in indirect expenses by minimizing or eliminating network downtime and related losses due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online consulting experience is particularly helpful for organizations that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for online help is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you pay just for the services that you actually get. In contrast to typical online support firms, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from situations where quick repairs somehow end up as substantial invoices. Progent's skill at solving problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized technologies and field-proven processes which permit the maximum level of efficiency for online engineering help and troubleshooting for information networks of any size. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to access your company's network without breaching network security.

Progent's proven technical support database application keeps extensive records of the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of support delivered to each Progent customer by every Progent consultant. This archive of problems and fixes is stored as an easily retrievable proprietary database that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft make available other extensive technical databases and allow quick access to manufacturers' in-house product engineers so Progent's remote consulting specialists are able to determine the best resolutions in the least time.

Online technical support services offered by Progent to clients in Tampa and throughout the state of Florida include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's leading corporations. The ProSight series of IT management outsourcing services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so any looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability to block or recover quickly after a ransomware incident. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows clients to complete critical projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who lack the resources to assemble and manage an internal Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with proficient phone assistance as well as the ability to escalate complex problems to high-level consultants.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a seamless addition to your established Call Center organization. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle the most difficult technical problems, or be available in overflow circumstances when your ordinary service providers are too busy.

    Progent's Call Center team of seasoned information technology professionals offers your computer users in Tampa or anywhere in the state of Florida instant contact with a dependable network service group with substantial experience offering telephone-based consulting and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a key enabler of business success, and Progent's policy is to resolve and not just document technical problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group provides online professional engineering expertise and education in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, programming, and training services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Tampa, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your network support is proactive and automated. By exposing emerging issues before they grow into full-scale emergencies, system monitoring can ward off stressful and expensive information system crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems that support multiple operating systems.
How Your Tampa Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Tampa or anywhere in the state of Florida, Progent's phone-based computer support specialists can deliver expert and economical IT support the moment your organization requires it. More than a decade of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair computer problems quickly while avoiding the cost and lost time associated with in-person service calls.

Even if your Tampa organization deals with a regular freelance support technician or maintains a full time organization that can deal with typical network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote extension of your local resources in cases when your usual service personnel either don't have the time or the knowledge to address sudden network emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Businesses in Tampa
Progent's online network troubleshooting services allow your Tampa organization to have the advantages of on-call, world-class network support without the expense of managing an in-house IT organization. Your network will derive added strategic value by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Convenient remote expansion of your on-site support resources
    With most businesses in Tampa and throughout Florida, nearby network service resources, whether represented by freelance consultants or a full-time IT staff, can solve typical technical issues. However, serious problems might spring up when local resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's online service specialists offer an easy, fast, and affordable solution to supplement your regular help and to convey valuable knowledge to increase your capability to deal with future issues in-house.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller organizations commonly depend on independent freelance service providers. Although freelance consultants have smaller overhead than big support companies and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the absence of fallback help may force your company to go without assistance during an emergency. As your company expands, network downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a ready source of backup support experts to insure your network remains up and running.

  • Build a Scalable Basis for Seamless Growth
    Companies often start with an IT architecture created on a modest budget. Without a strong infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a company grows, reliability and expandability problems can impede the success of the business. These badly built systems require careful analysis, smart strategic planning, and broad-based IT expertise to evolve to a system architecture that can deliver the solid foundation to meet critical business demands and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller businesses need advice and technical training to navigate through an ever more complex maze of technology alternatives capable of accelerating business success and improving efficiency. These companies hardly need a computer engineer who is motivated to sell a specific vendor's products. Network support and product sales can lead to a scenario where the recommended solution is built around a predetermined technology rather than the true requirements of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align IT consulting with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT experience, refined remote support software, and understanding of enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















© 2002- 2019 Progent Corporation. All rights reserved.