Immediate Online Technical Support for Tampa Networks
Fast Online Help for Tampa SystemsFor businesses in Tampa or anywhere in the state of Florida, Progent provides online support for networks based on any mix of Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure problems, as well as the services of CISSP and CISM-certified security engineers to help with high-level security design and troubleshooting jobs.

Progent's online support experts provide exceptional value because they possess the real-world background and are equipped with the advanced technology required to resolve the majority of information system issues rapidly. This reduces direct expenses since solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits even more in incidental expenses by reducing or eliminating system outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote consulting experience is especially valuable in environments that depend on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing model for online help is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you pay just for the support that you actually get. Unlike many remote support companies, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where speedy. minor solutions somehow turn into major tabs. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized technologies and field-proven processes which allow the highest level of effectiveness for remote technical support and repair for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to access your environment remotely without breaching system security.

Progent's proven technical support reporting system includes extensive histories for all support that Progent's customers have received. Progent's authorized service personnel have access to the records of services provided to every Progent client by any consultant. This archive of trouble tickets and responses is structured as a readily retrievable proprietary database that enables Progent's online support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close partnerships with major vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's remote service experts are able to arrive at the most efficient solutions in the least time.

Online services offered by Progent to customers in Tampa and throughout the state of Florida include:

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows clients to execute critical projects within budget and on schedule. Progent's special online engineering services include:
  • Call Center Expertise
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who lack the budget to support an internal Help Desk but who require quick access to a dependable Help Desk Call Center with proficient phone support as well as the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a seamless reinforcement of your existing Call Center staff. Progent's Virtual Call Center can operate as a an escalation option to resolve the most difficult technical issues, or be ready in overflow situations when your other resources are swamped.

    Progent's Help Desk team of veteran information technology professionals provides your clients in Tampa or anywhere in the state of Florida instant communication with a dependable network service resource with extensive experience delivering phone help and online troubleshooting for IT systems based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk perception as a solid driver of company efficiency, and Progent's intent is to solve and not just report network issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides online professional consulting expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, MS Office Word, and Office Excel. To find out additional information concerning Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Team.

  • Online Network and Server Monitoring Support
    Progent can provide businesses in Tampa, or anywhere in the state of Florida, online computer system monitoring support based on Microsoft System Center Operations Manager, customized by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By spotting possible trouble spots before they cause network outages, remote monitoring can head off stressful and costly service failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or systems based on multiple platforms.
How Your Tampa Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote expertise with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Tampa or anywhere in the state of Florida, Progent's online network support engineers are ready to provide professional and affordable system support the moment your company has to have it. Long experience offering remote repair services has earned Microsoft Gold certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix computer problems quickly while eliminating the cost and lost time associated with on-site support visits.

Even if your Tampa business has a local freelance consultant or maintains an in-house organization that know how to deal with typical network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to handle unexpected system crises or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Tampa
Progent's online technical help services enable your Tampa business to realize the advantages of timely, enterprise-grade network support without the expense of managing a full-time IT staff. Your network will acquire greater strategic worth by being increasingly available, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your local IT resources
    With most businesses in Tampa and throughout Florida, nearby network service providers, whether made up of independent consultants or an internal maintenance staff, can resolve the majority of network problems. On the other hand, major troubles can strike when your regular support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local support personnel. In these cases, Progent's online support professionals give you an easy, fast, and budget-friendly way to augment your regular resources and to pass on useful information to improve your capability to deal with downstream issues locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller businesses commonly rely on independent freelance service providers. Although freelance service people have less overhead than big support companies and can often charge marginally less, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of reserve help may force your business to go without assistance during an emergency. As your network grows, network downtime and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve support expertise to make sure your network is always available.

  • Build a Solid Foundation for Smooth Expansion
    Organizations typically begin with an IT system implemented on a modest budget. Lacking a strong infrastructure, slap-dash fixes can get piled onto a shaky foundation. As a network grows, reliability and expandability problems can impede the success of the business. Such poorly designed systems need proper assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a system architecture that can deliver the stable foundation to handle critical business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller organizations require guidance and technical training to navigate through an ever more complicated maze of technology alternatives capable of promoting business success and enhancing efficiency. They hardly need a computer engineer who is motivated to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is built around a profitable product instead of the true needs of a business. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match IT expertise with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, depth of IT knowledge, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Full Family of Server Platforms
    Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Windows 2000 upgrades, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises visits per minute. As a result, you are billed exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Companies who work with familiar freelance service providers or who employ internal IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in downtime, system monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

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