Tempe, AZ Online Help from World-class Computer Service Consultants
Progent's computer network help services can deliver your Tempe, AZ business low cost and consistent support from enterprise-class information technology professionals. By providing network support service when you need it, providing specialized knowledge for critical technologies, offering value-added services such as automated server monitoring, and billing only for services you use, Progent offers your Tempe, Arizona company an affordable option for maximizing the profitability of small office networks. If you maintain a local system, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses to build and maintain a robust and safe information system and to have fast access to the experienced support typically available only to corporations who can maintain a large internal IT group.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the technical skills of your in-house network support team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application development, business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to accredited consultants to help your company to design and execute your cloud computing strategy.

Core Technologies Supported by Progent for Tempe, Arizona Business Networks
As a Microsoft Gold Partner computer support firm with a large group of Cisco CCIE networking consultants and Apple Computer certified engineers, Progent provides urgent assistance and affordable remote consulting to Tempe, AZ companies for a broad array of computer technologies including:

Service Delivery Alternatives Available for Tempe, Arizona Businesses
Progent has a variety of options for providing small companies with cost-effective computer services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for providing IT support services is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Helpdesk Service Model ensures rapid response, comprehensive activity documentation, consistent follow-up, and strict expense control for a range of network support delivery options that include remote repairs, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can help clients to troubleshoot and repair hardware and software problems without the cost or time loss of in-person support calls. The experience of Progent's IT engineers allows them to resolve most network issues quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup process for first-time clients to accommodate emergency situations and Progent charges per minute with zero startup fees or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn more information concerning Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent provides onsite technical support for registered customers in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online support experts to give small companies the best of both worlds: in-person support professionals when you require them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business software developers. The response time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more about why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Helpdesk Services are intended for small and midsize businesses and local governments who need fast and dependable access to a professional Help Desk with efficient telephone assistance, remote troubleshooting tools, and enough technical depth for full problem escalation. Since smaller businesses usually are constrained by tight IT funds and can provide little executive attention for dealing with network support, Progent's Help Desk Services can be the most cost-effective way to make sure that small business information systems stay productive. Read more details about Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small companies budget-friendly access to enterprise-class consultants who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network protection consulting, non-stop it system design, virtualization strategies, plus configuration, programming and training for business software such as accounting, operations, business analytics, CRM, and office productivity packages. Progent can help with one-shot projects including office moves and major system upgrades, longer term initiatives such as management information application development and support, database application programming and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency services such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical business applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher degrees of dependability, security, and recoverability than is feasible using the class of in-house data center that is realistically affordable for most small and midsize businesses. Since Progent utilizes the same data centers that host the gear of some of the world's biggest IT companies, Progent can eliminate the expense of creating and managing the systems needed for world-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is continually tracked, and systems and data files are regularly backed up and available for complete and rapid restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition simple for clients to migrate to another service firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtualization technologies that permit companies with multi-vendor environments to benefit significantly on the costs of hardware, system support, and network management while achieving enterprise-class availability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed service, can support the mixed- OS and loosely standardized networks common with small companies, and keeps ownership of the licenses in the client's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote consulting to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine local resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent's affordable ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services managed backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of vital assets that drive your information system. When ProSight Systems Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight Systems Watch server and desktop management consulting.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of infrastructure products including firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide view of network security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government mandates for network data security and reporting.

The breadth and size of Progent's consulting team bring a powerful set of advantages to clients trying to maximize the business value of their IT network within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional experience, at the forefront of network support, executing a broad range of IT tasks for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This means that you get not just expert IT capability, but also a consultant with field-tested methods for repairing real-world network problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for phone service and on-site help by the minute. As a result, you are charged just for received services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no sign-up charge and asks no monthly commitment for support services provided during regular working hours. Many service firms impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with big bills for quick repairs. Another advantage of granular invoicing is that clients are less inclined to permit minor issues to fester until they grow into major problems. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports given by every staff member to each customer. The practice of documenting and organizing support activity allows more effective support and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Small businesses who work with freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, protected, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Tempe, Arizona company needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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