Fast, Affordable Remote Network Support for Tempe, Arizona Small Businesses
For over two decades, Progent has focused on delivering enterprise-class network support to customers who have small-company IT budgets. Progent has built a unique support solution that includes a cost-effective, seamless virtual office infrastructure, custom online repair tools, a large team of consultants accredited in a broad array of technical disciplines, a Call Center service structure that promotes responsiveness and ensures follow-up, a global team of remote troubleshooting experts, in-person service options for the majority of most zip codes in the United States, and a company ethos committed to resolving network problems in the least time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service personnel. This can save money and minimize technical risks for big IT initiatives such as application design and development, business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified consultants to assist your business to design and execute a sensible cloud computing strategy.

Core Technical Areas Supported by Progent for Businesses in Tempe, Arizona
Progent's team of certified support professionals provides support for all aspects of information systems found in businesses of all sizes. Technologies served by Progent in and around Tempe include:

Support Delivery Alternatives Available for Tempe, Arizona Businesses
Progent has a selection of options for providing small companies with cost-effective computer services for technical support, system architecture, hosting services, and network administration. Progent's model for delivering IT support is based on the Call Center structure common to big IT support groups. Progent's Helpdesk Service Mechanism promotes fast response, comprehensive activity documentation, consistent follow-through, and tight expense control for a range of network support delivery modes that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software issues without the expense or delay of on-premises support calls. The background of Progent's network consultants allows them to resolve most IT issues quickly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to address emergency situations and Progent bills by the minute with zero startup fees or time minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn more details concerning Progent's online computer troubleshooting services.

  • Onsite Service
    Progent provides on-site computer assistance for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote support engineers to give small and midsize companies the best of both worlds: in-person support technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The response time for in-person service calls is usually under one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details concerning why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who require fast and reliable access to an online Help Desk with efficient phone support, online troubleshooting capability, and sufficient technical depth for full escalation. Since smaller companies typically have limited information technology funds and can spare little executive bandwidth for handling network support tasks, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that small business computer systems are always productive. Read more concerning Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can provide assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security consulting, non-stop network consulting, virtualization strategies, plus integration, customization and support for business applications such as accounting, ERP, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site moves and massive software upgrades, extended projects such as management information software development and support, database application development and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent services such as data restoration and virus removal.

  • Application Hosting
    Progent can host vital applications like Exchange Server and SQL Server to provide small and midsize companies with higher degrees of availability, security, and recoverability than is possible with the type of internal data center that is practical for most small and midsize organizations. Because Progent uses the same facilities that host the gear of some of the world's biggest IT organizations, Progent can save you the investment in creating and managing the infrastructure required for world-class cooling, power failover, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, protection and performance is continually tracked, and systems and data files are consistently backed up and available for complete and prompt recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of availability and expandability but that is in addition simple for customers to transfer to a different service firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit businesses with multi-vendor networks to save dramatically on the expense of hardware, infrastructure support, and network management while achieving world-class dependability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can handle the mixed- platform and non- standardized environments common with smaller companies, and keeps control of the licenses in the customer's hands so that moving to a different virtual system is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote support services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

Why Progent Offers the Smart Choice for Tempe, Arizona Businesses
Progent's size, depth of technical expertise, and experience with corporate IT consulting enable small businesses to avoid the pitfalls associated with excessive dependence on small service firms or independent consultants.

Working with Progent enables your company to:

  • Prevent Over Dependence on Individual Consultants
    For network services, small businesses sometimes depend excessively on independent engineers. Although individual service providers carry lower overhead than larger support firms and can typically bill nominally lower fees, freelancers are sometimes too busy to react quickly to critical situations. If a freelance consultant is busy with different customer, ill, on vacation, or in training, the lack of replacement personnel may require your company to wait for help in case of a crisis. The more your company grows, network downtime or difficulties with critical programs become more expensive. The money you thought you were saving on a freelancer can disappear quickly due to lost productivity. Also, when independent consultants encounter unfamiliar technologies, the unavailability of a large engineering team to fall back on for advice forces them to train with the meter running while your company winds up with the bill for their continuing training.

  • Have Access to Expertise in Sophisticated IT Solutions
    The majority of small service organizations or independent engineers focused on small company IT consulting are capable of providing connect-the-dots fixes but lack the seasoning to work efficiently with complicated IT configurations that have mixed operating systems, numerous sites, VoIP systems, remote workforces, integrated accounting and analytical applications, data-driven web sites, and specialized business software. Progent's background with worldwide companies and Progent's extensive team of specialists can benefit your company because big-company environments are characteristically complicated, support issues require thorough knowledge in numerous technical disciplines, and achieving a high degree of robustness, availability, and protection calls for enterprise-proven processes.

  • Create a Firm Foundation for Growth
    Small companies often start with a network implemented on a shoestring budget. Lacking a strong basis, a sequence of ad hoc repairs commonly get piled onto of a marginal structure. As a company grows, reliability and scalability problems can hinder the productivity of the organization. Such networks need proper assessment, smart strategic analysis, and in-depth expertise to upgrade to a network environment that will act as the reliable basis to meet critical business requirements and ease downstream expansion.

  • Partner with Solution Providers, Not Product Resellers
    Small businesses need direction and insight to work through an increasingly complicated maze of technology alternatives available for accelerating growth and improving efficiency. Businesses do not need a network engineer or service firm that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells consulting and services only. This permits Progent to align consulting support services with the genuine needs of customers. Combining IT consulting and product selling can result in a conflict where the proposed solution is based on a predetermined vendor instead of being based on the actual needs of a small business.

Get in Touch with Progent
In case your Tempe, Arizona company needs to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2018 Progent Corporation. All rights reserved.