Low-cost Network Troubleshooting from Microsoft and Cisco Certified Professionals for Companies in Tempe, AZ
By delivering world-class know-how when you require it, making available in-depth knowledge for critical business applications, offering innovative services like virtual server hosting, billing solely for services you receive, and requiring no setup or retainer fees for standard services, Progent helps you to increase the competitive value of your information system and cut service expenses. Progent understands that information system protection, dependability, and performance are as important to small companies as to major corporations but that smaller companies don't have the leverage to invest aggressively in computer technology and internal service groups. Progent's basic value proposition is that no IT support firm can match Progent's capability to provide the IT support your business requires whenever you require it and at a cost you can afford.

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house IT service staff. This can cut costs and minimize technical risks for major projects like software design and development, business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer access to certified experts to help your business to design and execute a sensible cloud strategy.

Core IT Areas Supported by Progent for Tempe, Arizona Office Networks
A Microsoft-certified Partner computer support company with a large team of Cisco CCIE networking experts and Apple Computer certified consultants, Progent offers emergency assistance and affordable online consulting to Tempe, AZ companies for a wide array of information technologies including:

Support Delivery Options for Tempe, Arizona Companies
Progent offers a selection of alternatives for providing small businesses with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's model for delivering computer support services is built on the Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Service Model ensures rapid support, thorough service records, consistent follow-through, and tight expense monitoring across an array of IT service delivery options that include online troubleshooting, in-person help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can help clients to analyze and repair network issues without the expense or time loss of on-premises support visits. The experience of Progent's IT consultants allows them to resolve most IT problems rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based signup procedure for new clients to address emergency situations and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's remote network support services.

  • Onsite Service
    Progent provides on-site computer support for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to deliver small businesses the ideal combination: in-person support technicians when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business software developers. The wait time for in-person service visits is typically under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details concerning how and why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Contact Center Services are intended for small and midsize businesses who need fast and dependable access to an online Contact Center with effective phone support, remote troubleshooting capability, and enough technical strength for all needed problem escalation. Because smaller companies usually have tight IT budgets and can spare scant management bandwidth for dealing with IT support, Progent's Helpdesk Services could be the most cost-effective way to make sure that small business information systems are always productive. Learn more details concerning Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent offers small businesses affordable availability of world-class consultants who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant network design, virtualization strategies, plus configuration, customization and support for small business applications such as financials, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects including site relocations and major software migrations, extended initiatives such as business information application development and customization, relational database software development and DBA support, and web development, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications such as Exchange Server and SQL Server to provide small and midsize businesses with greater degrees of reliability, security, and performance than is possible using the type of on-site data center that is practical for most small companies. Since Progent utilizes the same data centers that support the equipment of many of the world's biggest information technology companies, Progent can save you the investment in building and managing the infrastructure required for world-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs stay updated, security and performance is continually monitored, and systems are consistently backed up and available for complete and prompt restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is also simple for clients to migrate to a different support firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit businesses with mixed networks to benefit dramatically on the expense of hardware, system support, and IT management while getting world-class availability and an unparalleled level of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered solution, can handle the multi- platform and loosely standardized networks common with small businesses, and keeps control of the licenses in the client's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online consulting services to help companies of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to provide centralized control and world-class security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that any looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly from a ransomware incident. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of infrastructure products such as firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a company-wide view of network protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory regulations for IT data security and reporting.

The breadth and depth of Progent's engineering staff offer a unique set of advantages to organizations trying to increase the productivity of their IT system within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world professional experience, at the front lines of network service, executing a wide variety of IT tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This means that you get not just world-class IT capability, but also a support engineer with field-tested approaches for repairing real-world network problems quickly. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no registration charge and asks no monthly commitment for support services provided during regular business hours. Many support firms impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates big bills for quick repairs. Another benefit of granular pricing is that your company will not be inclined to permit less critical problems to fester until they grow into big problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation given by every staff member to every client. The practice of documenting and organizing service records allows more effective service and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent has little competition. Small companies who work with independent consultants or who employ internal support personnel gain when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and productive. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Tempe, Arizona business wants to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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