Tempe, AZ Online Help from World-class Computer Troubleshooting Professionals
Progent's computer help services can deliver your Tempe, AZ company low cost and reliable access to world-class IT professionals. By providing network consulting help when you require it, providing specialized expertise for critical applications, offering value-added support such as 24x7 server monitoring, and billing only for support you use, Progent offers your Tempe, Arizona business an economical option for maximizing the productivity of small-scale office networks. Whether you have an on-premises datacenter, rely on cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses to create and manage a reliable and secure information system and to benefit from fast availability of the seasoned support usually restricted to businesses who can support a large internal information technology organization.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house network service group. This can reduce expenses and help meet schedules for major projects like software development, business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited consultants to assist your business to design and implement a sensible cloud computing strategy.

Key IT Areas Supported by Progent for Business Networks in Tempe, Arizona
Progent's team of industry certified consultants offers support for virtually all aspects of information systems used by businesses of any size. Areas served by Progent in and around Tempe include:

Service Delivery Options for Tempe, Arizona Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and IT management. Progent's model for delivering IT support is based on the Help Desk operational structure common to big IT organizations. Progent's Helpdesk Support Model promotes fast response, comprehensive activity documentation, dependable follow-through, and tight cost control for an array of network support delivery alternatives that include online repairs, in-person support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can help clients to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to resolve the majority of network issues quickly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for first-time customers to address emergency situations and Progent charges by the minute with zero sign-up charges or minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out additional information concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize companies the optimal solution: onsite support technicians when you need them plus the remote help of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The response time for on-site service visits is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more about why to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Helpdesk Services are intended for all businesses and local governments who need fast and reliable access to an online Help Desk Call Center with effective telephone assistance, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Because smaller companies typically have limited IT funds and can spare little management attention for handling network support tasks, Progent's Help Desk Services can be the most cost-effective way to ensure that small business information systems are always productive. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to world-class consultants who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop network engineering, virtual server solutions, plus integration, customization and training for small business applications such as accounting, operations, management reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects including office moves and major system upgrades, longer term projects like management information application programming and support, relational database software development and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications like Exchange and Microsoft SQL to provide small and midsize businesses with higher levels of reliability, security, and recoverability than is feasible with the type of in-house data center that is practical for most small businesses. Because Progent utilizes the same facilities that support the equipment of some of the world's largest IT organizations, Progent can eliminate the expense of building and maintaining the infrastructure required for world-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs remain updated, protection and efficiency is continually monitored, and systems are consistently backed up and available for full and prompt restoration. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's production servers in an environment that not only provides the top degree of dependability and scalability but that is also easy for clients to migrate to another service provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit small businesses with mixed networks to save dramatically on the costs of capital equipment, system maintenance, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can support the multi- OS and non- standardized networks common with smaller businesses, and retains ownership of the software in the client's hands so that moving to a different virtual host is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced remote consulting services to help businesses of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to block or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of network products such as firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of network security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory mandates for IT information security and incident reporting.

The scope and depth of Progent's consulting staff offer a unique set of advantages to clients wishing to maximize the business value of their information network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world professional experience, in the trenches of network service, performing a wide variety of technical projects for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only world-class technical skills, but also a support engineer with field-tested methods for resolving actual IT problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for online service and on-premises visits per minute. As a result, you are charged just for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services provided during regular business hours. Many service organizations demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates major bills for fast solutions. An additional advantage of granular invoicing is that clients are less inclined to permit less critical problems to fester until they grow into big ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports given by each consultant to each customer. The discipline of detailing and organizing support records results in more effective service and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent has little competition. Small businesses who utilize independent service providers or who employ internal IT personnel gain when Progent passes on information about new technology and tested methodologies to make their networks more reliable, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Tempe, Arizona company needs to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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