Low-cost Network Help from Microsoft and Cisco Qualified Consultants for Companies in Tempe, AZ
By offering professional know-how when you require it, making available in-depth expertise for key applications, offering high-value services like virtual server hosting, billing only for services you receive, and requiring no setup or retainer fees for standard services, Progent enables your company to increase the competitive value of your information system and minimize support expenses. Progent recognizes that information system security, reliability, and efficiency are just as important to small businesses as to large enterprises but that smaller companies lack the leverage to invest heavily in information technology and in-house service staffs. Progent's basic value proposition is that no network support organization can equal Progent's capability to provide the IT support your business needs when you need it and at a cost you can afford.

For mid-size and large companies, Progent can provide co-sourcing services to add to the subject matter expertise of your internal network support personnel. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application programming, business continuity preparedness, security audits, merging datacenters, or technology migrations.

Progent can in addition provide the services of accredited experts to assist your company to plan and implement your cloud strategy.

Core Products and Technologies Serviced by Progent for Businesses in Tempe, Arizona
Progent provides the support of qualified experts for all facets of information technology found in small companies. Products and technologies supported by Progent's consultants include:

Support Delivery Options for Tempe, Arizona Companies
Progent offers a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for providing IT support services is based on the Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Service Model ensures rapid response, thorough activity documentation, dependable follow-up, and tight cost control for an array of IT support delivery options that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help clients to troubleshoot and repair hardware and software issues without the expense or delay of in-person service visits. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration procedure for new customers to address emergency network problems and Progent bills by the minute with zero startup fees or minimums, so you pay only for the support you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out more details concerning Progent's online network troubleshooting services.

  • On-site Service
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the optimal solution: in-person support professionals when you require them plus the on-line help of Progent's worldwide staff of network engineers, security professionals, and business software developers. The response time for on-site service calls is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more details concerning how to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need fast and dependable support from a professional Contact Center with effective phone assistance, remote troubleshooting capability, and enough technical depth for full problem escalation. Since smaller companies typically have tight information technology budgets and can spare little executive bandwidth for dealing with IT support, Progent's Help Desk Outsourcing Services could be the most cost-effective way to ensure that small business computer systems are always up and running. Learn more details concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to world-class consultants who can provide assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, fault tolerant network design, server virtualization solutions, plus integration, programming and training for small business applications such as financials, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-time projects including site moves and major system upgrades, extended projects like business reporting software development and support, database application programming and DBA services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and SQL Server to provide small businesses with greater levels of dependability, protection, and recoverability than is possible using the type of internal data center that is practical for most small and midsize organizations. Since Progent uses the same facilities that support the equipment of many of the world's largest IT organizations, Progent can eliminate the investment in creating and managing the systems needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay updated, security and efficiency is continually monitored, and systems are regularly backed up and available for complete and rapid restoration. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the highest level of dependability and expandability but that is in addition simple for customers to transfer to another service provider or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit small businesses with mixed networks to save significantly on the costs of capital equipment, system maintenance, and IT administration while achieving world-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can support the multi- platform and non- standardized environments common with small companies, and retains ownership of the software in the client's possession so that migrating to a different virtual system is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online support services to help companies of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a portfolio of low-cost, set-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the entire threat progression including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as IPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services managed backup and recovery.

Why Progent Offers the Right Choice for Tempe, Arizona Small Businesses
Progent's staff size, breadth of information technology skill, and familiarity with corporate network consulting enable small companies to avoid the problems related to excessive dependence on small service organizations or independent engineers.

Working with Progent's Experts enables your small business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For network support, small companies often rely heavily on individual engineers. Though individual service engineers have lower overhead than more substantial support firms and can typically charge apparently smaller rates, they are frequently too busy to respond quickly to urgent network problems. If a freelance engineer is occupied with another customer, sick, on travelling, or in training, the lack of backup staff may force your company to wait for help in case of an emergency. As your company grows, system downtime or problems with critical applications get more costly. The money you believed you were saving on an independent consultant can disappear quickly due to lower productivity. Also, when independent engineers encounter new problems, the lack of a big consulting group to fall back on for assistance forces them to learn on the job while your organization winds up footing the costs for their ongoing education.

  • Have Access to Experts in Sophisticated Information Technology Issues
    The majority of smaller service firms or independent consultants specializing in small business IT consulting may excel at delivering routine fixes but lack the background to work efficiently with complicated network environments with mixed operating systems, many locations, VoIP implementations, remote workforces, integrated accounting and operational applications, eCommerce, and specialized business applications. Progent's background with worldwide companies and Progent's large staff of specialists can benefit your business because big-company environments are by nature complicated, integration problems require thorough understanding of in many technical disciplines, and reaching an acceptable level of robustness, availability, and security requires industry-tested processes.

  • Build a Solid Foundation for Seamless Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Without a solid basis, a sequence of improvised fixes often get tossed onto of a weak structure. As a business grows, reliability and expandability problems can obstruct the productivity of the business. These networks require thorough evaluation, intelligent business planning, and broad-based expertise to upgrade to an IT infrastructure that will provide the solid basis to handle current business requirements and ease downstream expansion.

  • Team with Solution Providers, Not Product Vendors
    Smaller businesses need guidance and education to work through an ever more complex array of technology options available for enabling growth and improving productivity. They do not need an IT consultant or support organization that tries to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent offers consulting and services only. This allows Progent to match consulting support with the real interests of customers. Combining IT support and product reselling can result in a situation where the recommended solution is based on a preselected vendor instead of being based on the true needs of a customer.

Contact Progent
If your Tempe, Arizona business wants to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Support
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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