Affordable Network Support from Microsoft and Cisco Certified Experts for Businesses in Tempe, AZ
By delivering professional know-how whenever you need it, making available specialized expertise for key business applications, providing innovative services such as virtual data center hosting, invoicing solely for help you receive, and charging no setup fees or retainers for standard services, Progent helps you to maximize the competitive value of your information network and cut support expenses. Progent understands that network security, dependability, and performance are as critical to small businesses as to major corporations but that small companies don't have the leverage to spend heavily in computer networks and internal service staffs. Progent's fundamental value proposition is that no network consulting organization can match Progent's capability to deliver the IT support your company requires when you need it and at prices you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the skills of your in-house IT support group. This can cut costs and help meet schedules for big IT initiatives such as software programming, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of certified consultants to help your business to plan and execute a sensible cloud strategy.

Primary Technologies Serviced by Progent for Office Networks in Tempe, Arizona
Progent's team of certified support professionals provides help for all facets of network technology found in companies of all sizes. Practice areas served by Progent in and around Tempe include:

Service Delivery Options Available for Tempe, Arizona Companies
Progent has a selection of options for providing small companies with affordable IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Service Mechanism promotes fast response, comprehensive service records, dependable follow-up, and strict cost monitoring for an array of network support delivery alternatives that include remote troubleshooting, in-person help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist clients to troubleshoot and fix hardware and software issues without the cost or delay of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle the majority of network issues quickly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration procedure for new customers to address emergency network problems and Progent charges per minute with no startup charges or minimums, so you pay only for the support you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out more information concerning Progent's remote network support services.

  • Onsite Service
    Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote service experts to deliver small companies the best of both worlds: onsite support technicians when you require them plus the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The wait time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more details concerning why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Helpdesk Services are intended for all companies who require fast and dependable support from an online Helpdesk with efficient phone support, online troubleshooting capability, and enough technical strength for all needed escalation. Because smaller companies typically are constrained by tight information technology funds and can provide scant management bandwidth for handling IT support, Progent's Help Desk Call Center Services could be the most efficient option to ensure that small business information systems are always up and running. Read more about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network security engineering, high availability it system consulting, virtualization solutions, plus integration, customization and training for small business programs such as financials, ERP and MRP, reporting, CRM, and office productivity software. Progent can help with short-term projects such as site moves and major software migrations, extended initiatives like business reporting application development and customization, relational database application programming and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent response such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key business applications such as Exchange and Microsoft SQL to provide small and midsize companies with higher levels of availability, protection, and recoverability than is feasible with the class of on-site data center that is practical for the majority of small and midsize organizations. Because Progent uses the same data centers that support the equipment of some of the world's biggest IT organizations, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and available for complete and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's servers in a setting that not only provides the highest level of availability and scalability but that is also easy for customers to transfer to another support firm or to move internally if your situation warrants it. Progent's Private Cloud hosting is built around mature virtualization technologies that permit small businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can handle the mixed- OS and loosely standardized networks common with small companies, and keeps ownership of the software in the client's hands so that migrating to a different virtualized system is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote support services to help businesses of any size connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize physical resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover quickly from a ransomware incident. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Tempe, Arizona Small Businesses
Progent's size, breadth and depth of technical skill, and familiarity with corporate IT consulting allow small businesses to sidestep the pitfalls related to excessive dependence on small service firms or freelance consultants.

Teaming with Progent enables your small business to:

  • Avoid Excessive Reliance on Freelance Consultants
    For network services, small businesses often rely heavily on freelance engineers. Although freelance service engineers have lower expenses than more substantial IT service organizations and can typically bill nominally smaller fees, freelancers are sometimes spread too thin to respond quickly to urgent network problems. If an independent consultant is occupied with another customer, ill, on travelling, or in training, the absence of backup staff may require your business to go without help in case of an emergency. The more your small business expands, network unavailability or difficulties with critical applications get more expensive. The money you thought you were conserving on an independent consultant can evaporate quickly due to lost productivity. In addition, when freelance consultants encounter new technologies, the lack of a large engineering group to depend on for assistance requires them to train on the job while your business ends up footing the bill for their ongoing education.

  • Gain Access to Experts in Advanced Information Technology Solutions
    The majority of smaller service firms or independent consultants specializing in small company network consulting may excel at providing connect-the-dots solutions but lack the seasoning to deal efficiently with complex network configurations with mixed operating systems, multiple locations, Voice over IP implementations, mobile workforces, interconnected financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's large group of experts can benefit your company because big-company environments are characteristically complicated, support problems demand thorough understanding of in many technical areas, and achieving a high level of robustness, availability, and security calls for enterprise-tested best practices.

  • Build a Solid Basis for Seamless Growth
    Small companies typically begin with a network implemented on a tight budget. Without a carefully designed architecture, a series of band-aid fixes commonly get tossed on top of a weak structure. As a company grows, stability and expandability problems can obstruct the productivity of the business. Such networks require proper assessment, smart business planning, and in-depth experience to upgrade to an IT infrastructure that will provide the solid foundation to handle current business requirements and support downstream growth.

  • Work with Solution Finders, Not Product Vendors
    Smaller businesses require direction and insight to work through an increasingly complicated maze of IT alternatives offered for accelerating growth and enhancing productivity. They do not need a network consultant or service firm that attempts to promote products. Progent avoids conflicts of interest by not reselling any products. Progent sells services and expertise exclusively. This allows Progent to align technical support with the genuine needs of clients. Combining IT consulting and product reselling can result in a conflict where the proposed solution is built around a preselected technology instead of being based on the actual needs of a client.

Get in Touch with Progent
If your Tempe, Arizona company wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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