Affordable Computer Help from Microsoft and Cisco Qualified Consultants for Businesses in Thornton, CO
By delivering professional know-how whenever you require it, providing in-depth knowledge for key applications, offering innovative services like virtual data center hosting, billing only for help delivered, and requiring no setup fees or retainers for standard services, Progent helps you to increase the competitive value of your information network and minimize service expenses. Progent appreciates that network security, dependability, and performance are as important to small companies as to large enterprises but that small organizations don't have the economy of scale to spend heavily in computer networks and internal service staffs. Progent's fundamental competitive advantage is that no IT consulting firm can match Progent's capability to deliver the IT support your business needs whenever you need it and at a cost you can afford.

For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house IT support team. This can save money and minimize technical risks for big projects like software programming, business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of accredited experts to assist your company to plan and execute a sensible cloud strategy.

Core Technical Areas Supported by Progent for Office Networks in Thornton, Colorado
Progent's nationwide team of certified consultants offers support for all facets of information technology found in companies of any size. Practice areas supported by Progent in Thornton include:

Support Delivery Alternatives for Thornton, Colorado Businesses
Progent has a selection of alternatives for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for providing network support services is based on the Call Center operational structure common to big IT groups. Progent's Help Desk Service Mechanism ensures fast support, comprehensive activity documentation, reliable follow-up, and strict cost control across a range of network support delivery modes that include remote repairs, in-person support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can assist clients to analyze and repair hardware and software issues without the expense or delay of on-premises service calls. The experience of Progent's IT engineers allows them to handle most network problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup process for first-time customers to address emergency situations and Progent bills by the minute with zero startup fees or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn more information concerning Progent's remote computer support services.

  • Onsite Service
    Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote support experts to give small businesses the optimal solution: hands-on support technicians when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The wait time for on-site service calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more concerning why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who require prompt and reliable access to an online Help Desk Call Center with efficient phone support, online repair tools, and sufficient technical depth for all needed problem escalation. Because small and midsize companies typically have tight information technology budgets and can spare little management attention for dealing with IT support tasks, Progent's Help Desk Call Center Services could be the most efficient way to make sure that small business information systems are always productive. Learn more details about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small companies budget-friendly availability of world-class IT professionals who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network security consulting, non-stop network consulting, virtualization strategies, plus integration, customization and support for business programs such as financials, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can help with one-time projects including office relocations and major software migrations, longer term projects such as management analytics software programming and support, relational database application development and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host vital business applications such as Exchange and Microsoft SQL in order to provide small businesses with greater degrees of reliability, security, and recoverability than is possible with the type of in-house data center that is practical for most small and midsize companies. Because Progent utilizes the same data centers that host the gear of some of the planet's largest IT companies, Progent can eliminate the expense of building and managing the systems needed for world-class cooling, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and service packs stay current, security and efficiency is constantly monitored, and systems are consistently backed up and ready for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest degree of availability and extensibility but that is also easy for clients to migrate to another support firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that allow businesses with mixed networks to save dramatically on the expense of capital equipment, system maintenance, and network management while getting world-class availability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered solution, can support the multi- OS and non- standardized environments common with small businesses, and keeps control of the licenses in the client's possession so that migrating to a different virtual system is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert online consulting services to help organizations of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine local IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent offers a portfolio of low-cost, fixed-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to deliver centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS managed backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital computers that power your information system. When ProSight Systems Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight Systems Watch server and desktop management consulting.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on system protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory mandates for network information protection and reporting.

The breadth and depth of Progent's engineering team bring a unique set of advantages to companies wishing to maximize the productivity of their IT system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, at the front lines of IT service, performing a wide variety of IT projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not only expert technical capability, but also a support engineer with field-tested methods for repairing actual IT problems rapidly. Read more details about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help by the minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during normal working hours. Many support firms impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids major invoices for fast repairs. An additional benefit of granular billing is that customers are not tempted to permit minor issues to stay unaddressed until they become major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation sent by each staff member to every customer. The practice of documenting and organizing service records results in more effective support and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Small businesses who utilize freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and productive. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Thornton, Colorado company wants to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Support
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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