Thornton, CO Online Support from Certified Computer Network Service Professionals
Progent's computer support services can deliver your Thornton, CO company budget-friendly and consistent access to enterprise-class consulting professionals. By providing IT consulting service when you need it, providing advanced knowledge for critical technologies, offering unique support such as automated server monitoring, and billing only for services you use, Progent gives your Thornton, Colorado company an affordable option for maximizing the productivity of small-scale office information systems. Whether you have a local system, connect to cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to create and maintain a reliable and secure IT network and to have fast availability of the seasoned help typically restricted to enterprises who can afford a sizeable internal IT organization.

For mid-size and large businesses, Progent can provide co-sourcing support to supplement the skills of your internal IT support staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application design and development, business continuity planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can in addition provide the services of certified consultants to assist your business to design and execute a sensible cloud computing strategy.

Main Practice Areas Serviced by Progent for Businesses in Thornton, Colorado
Progent's nationwide team of world-class experts offers support for virtually all facets of network systems deployed by companies of any size. Practice areas supported by Progent in Thornton include:

Support Delivery Options for Thornton, Colorado Companies
Progent has a selection of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering computer support services is based on the Call Center operational structure common to larger IT support organizations. Progent's Helpdesk Service Model promotes fast response, thorough service documentation, consistent follow-through, and tight expense monitoring across a range of network service delivery modes that include remote repairs, onsite help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can help customers to analyze and repair hardware and software problems without the cost or time loss of in-person service visits. The experience of Progent's network consultants allows them to handle most IT issues rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup procedure for first-time customers to address urgent network problems and Progent bills by the minute with no startup fees or time minimums, so you pay only for the support you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn more information concerning Progent's remote network support expertise.

  • On-site Support
    Progent provides on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's remote service experts to give small businesses the best of both worlds: on-premises support professionals when you need them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The wait time for on-site support calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite support. Learn more concerning how and why to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses who require prompt and reliable access to an online Helpdesk with efficient telephone support, remote repair tools, and enough technical depth for all needed escalation. Since smaller companies usually are constrained by limited information technology budgets and can spare little management attention for handling network support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient way to make sure that small business information networks stay productive. Read more about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small companies affordable availability of world-class IT professionals who can provide help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection engineering, non-stop network consulting, virtualization solutions, plus configuration, customization and training for business programs including financials, ERP, business analytics, sales automation, and productivity software. Progent can provide assistance with short-term projects such as site moves and massive software migrations, extended projects such as business reporting software programming and support, relational database software development and DBA support, and web development, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system administration, or urgent services such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL Server to provide small companies with greater levels of availability, protection, and recoverability than is feasible using the class of in-house data center that is practical for most small and midsize companies. Because Progent utilizes the same facilities that host the gear of some of the world's largest information technology organizations, Progent can save you the expense of building and managing the systems required for world-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is continually tracked, and systems are consistently backed up and ready for full and prompt recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small company's production servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is in addition convenient for customers to migrate to a different service firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that permit small businesses with mixed environments to benefit significantly on the expense of capital equipment, system maintenance, and network management while getting enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered service, can support the multi- OS and loosely standardized networks common with smaller businesses, and retains ownership of the software licenses in the customer's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote consulting to help businesses of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize local resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly from a ransomware incident. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Thornton, Colorado Businesses
Progent's size, depth of information technology skill, and familiarity with corporate IT support enable small and midsize businesses to sidestep the pitfalls related to excessive dependence on small support organizations or freelance consultants.

Working with Progent allows your company to:

  • Prevent Over Reliance on Individual Support Consultants
    For IT support, small businesses sometimes rely heavily on independent engineers. Though individual service engineers have lower overhead than more substantial support firms and can typically charge apparently smaller fees, freelancers are occasionally spread too thin to respond rapidly to critical situations. If an independent consultant is busy with different client, ill, on vacation, or in training, the lack of replacement personnel may require your business to wait for help during an emergency. The more your company expands, network downtime or problems with line-of-business programs become more expensive. The dollars you believed you were conserving on an independent consultant can be eaten up quickly because of lost productivity. In addition, when freelance engineers encounter unfamiliar problems, the unavailability of a large engineering team to depend on for help forces them to train in place while your company ends up with the bill for their ongoing education.

  • Gain Access to Expertise in Sophisticated Network Solutions
    The majority of smaller support organizations or freelance engineers who concentrate on small company IT support are capable of providing connect-the-dots fixes but don't have the seasoning to deal efficiently with complex IT infrastructures that have mixed operating systems, numerous locations, Voice over IP implementations, remote workforces, interconnected accounting and analytical software, eCommerce, and custom business software. Progent's experience with global enterprises and Progent's large staff of specialists can benefit your small business because enterprise environments are inherently complicated, support issues demand thorough understanding of in many technical areas, and reaching an acceptable degree of stability, reliability, and protection requires enterprise-proven best practices.

  • Create a Solid Foundation for Growth
    Small businesses typically start with a network implemented on a tight budget. Without a solid architecture, a sequence of ad hoc fixes commonly get thrown on top of a marginal structure. As a business grows, reliability and expandability problems can hinder the productivity of the organization. Such environments need thorough assessment, smart strategic analysis, and broad-based expertise to migrate to a network infrastructure that will provide the solid foundation to handle current business needs and ease downstream expansion.

  • Work with Solution Finders, Not Product Resellers
    Small businesses require direction and insight to work through an increasingly complex maze of technology alternatives offered for enabling growth and improving efficiency. They do not need an IT engineer or service firm that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent offers services and expertise only. This allows Progent to match technical support with the genuine interests of customers. Combining network consulting and product reselling can lead to a situation where the proposed solution is based on a predetermined technology instead of being based on the actual requirements of a small business.

How to Contact Progent
In case your Thornton, Colorado business wants to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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