Thornton, CO Online Support from Certified Computer Service Professionals
Progent's network help services can deliver your Thornton, CO company affordable and dependable support from enterprise-class IT professionals. By delivering network consulting service when you require it, offering advanced expertise for vital applications, offering unique services such as 24x7 server monitoring, and invoicing only for support you receive, Progent offers your Thornton, Colorado company an affordable option for optimizing the profitability of small business information systems. Whether you run an onsite datacenter, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations and local governments to create and manage a reliable and secure IT network and to benefit from quick availability of the skilled consulting ordinarily available only to businesses who can maintain a large in-house information technology group.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the skills of your in-house IT support personnel. This can cut costs and help meet schedules for big projects like application programming, business continuity planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can also provide access to certified experts to assist your business to plan and implement your cloud computing strategy.

Primary IT Areas Serviced by Progent for Businesses in Thornton, Colorado
Progent's group of industry certified engineers provides support for virtually all facets of network systems found in businesses of all sizes. Practice areas served by Progent in Thornton include:

Service Delivery Options Available for Thornton, Colorado Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for providing IT support services is based on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough service documentation, dependable follow-up, and tight expense monitoring across a range of network support delivery modes that include remote repairs, on-premises support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can help customers to troubleshoot and repair network issues without the expense or delay of travel for onsite service calls. The background of Progent's network engineers allows them to resolve the majority of IT problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based signup process for first-time customers to address emergency network problems and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out more details about Progent's remote computer support expertise.

  • Onsite Service
    Progent provides onsite technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to give small companies the best of both worlds: on-premises support technicians when you need them as well as the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The response time for on-site service visits is usually less than one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details concerning why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and reliable support from a professional Help Desk Call Center with efficient phone support, online repair tools, and sufficient technical strength for full problem escalation. Because small and midsize companies usually have limited IT funds and can spare little management bandwidth for handling network support tasks, Progent's Contact Center Services can be the most cost-effective option to make sure that small business computer systems stay productive. Read more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network protection engineering, non-stop network engineering, virtualization strategies, plus integration, customization and training for business software including accounting, ERP and MRP, business analytics, CRM, and office productivity software. Progent can help with short-term projects such as office moves and major system upgrades, extended initiatives like management analytics software development and support, database application development and administration services, and web development, continuing support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange Server and Microsoft SQL in order to provide small companies with higher levels of reliability, protection, and recoverability than is possible with the type of internal data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same facilities that host the gear of many of the planet's largest information technology organizations, Progent can eliminate the cost of building and maintaining the systems required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions remain updated, protection and performance is constantly tracked, and systems and data files are consistently backed up and ready for full and rapid recovery. Learn additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition simple for customers to transfer to another service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that allow small businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered solution, can handle the multi- OS and loosely standardized environments typical of smaller businesses, and keeps control of the software in the client's possession so that migrating to a different virtual host is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online support services to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to block or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies including firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of network security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory regulations for IT information protection and reporting.

The breadth and depth of Progent's consulting staff bring a unique array of advantages to organizations wishing to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional experience, in the trenches of IT support, performing a broad variety of IT tasks for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert technical help, but also a support engineer with proven approaches for solving actual network problems quickly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for phone support and on-premises visits by the minute. As a result, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no registration charge and asks no monthly commitment for support services delivered during normal working hours. Many service firms demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity avoids major bills for fast repairs. An additional advantage of granular pricing is that customers won't be tempted to allow less critical issues to fester until they become big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation given by each staff member to each customer. The discipline of detailing and organizing support activity results in more effective service and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has little competition. Small companies who utilize independent service providers or who maintain in-house support personnel gain when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and productive. Find out more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Thornton, Colorado company wants to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Support
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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