Expert Remote Service for Thornton, Colorado Networks from Certified Engineers
Small businesses have typically been ignored by major network support firms. Some small businesses permit themselves to become excessively reliant on freelance engineers or small support firms who lack the bandwidth or broad knowledge to respond promptly or efficiently to technical crises. Other small businesses turn to giant support providers that employ personnel able to provide standardized solutions to ordinary issues but who do not have the experience and versatility to deal with the diversity of configurations and lack of standards that characterizes small company information systems.

Progent's proven approach to delivering low-cost and effective technical service to small companies has made Progent among the most respected Microsoft IT consulting firms in the industry. Progent has provided online help to small businesses in every state in the country and can dispatch onsite help in almost all zip codes.

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal IT service personnel. This can cut costs and minimize technical risks for major IT initiatives like software design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can in addition provide access to accredited consultants to assist your business to plan and implement your cloud computing strategy.

Key Products and Technologies Supported by Progent for Businesses in Thornton, Colorado
Progent's nationwide team of world-class support professionals offers support for virtually all facets of information technology used by companies of all sizes. Areas supported by Progent in and around Thornton include:

Support Delivery Alternatives for Thornton, Colorado Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure common to big IT organizations. Progent's Help Desk Support Model ensures fast support, thorough activity records, reliable follow-up, and tight cost monitoring across a range of IT service delivery alternatives that include online troubleshooting, in-person support, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to analyze and fix network problems without the expense or delay of in-person support visits. The experience of Progent's IT consultants makes it possible to resolve the majority of network problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based registration process for first-time customers to address emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out more details concerning Progent's online network support expertise.

  • On-site Service
    Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to give small businesses the best of both worlds: on-premises service professionals when you need them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for in-person support calls is usually under one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details about how to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who require fast and dependable support from an online Contact Center with effective phone support, online troubleshooting capability, and sufficient technical depth for all needed problem escalation. Since smaller companies typically are constrained by tight IT funds and can spare little executive bandwidth for handling IT support tasks, Progent's Helpdesk Services could be the most cost-effective option to make sure that business information networks are always productive. Learn more about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of world-class consultants who can provide assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network protection consulting, fault tolerant network engineering, server virtualization strategies, plus integration, customization and training for business programs such as financials, ERP, business analytics, CRM, and office productivity software. Progent can provide assistance with one-shot projects including site moves and major software upgrades, longer term projects like management reporting application programming and support, database application programming and administration services, and web development, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system management, or urgent response like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of dependability, protection, and performance than is possible with the type of in-house data center that is achievable for most small organizations. Because Progent utilizes the same data centers that host the equipment of many of the planet's largest IT organizations, Progent can eliminate the expense of creating and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions stay current, security and efficiency is continually monitored, and systems are consistently archived and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small organization's servers in an environment that not only delivers the highest level of availability and extensibility but that is in addition simple for clients to migrate to another service firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit companies with mixed environments to save dramatically on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can support the mixed- OS and loosely standardized networks common with smaller companies, and keeps control of the software licenses in the customer's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote consulting to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize physical resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of network security and can assist with complex security projects such as SIEM solutions to help enterprises meet industry guidelines and statutory mandates for IT information protection and reporting.

The breadth and size of Progent's consulting team bring a powerful set of benefits to customers wishing to increase the business value of their IT network within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, at the forefront of IT support, performing a broad variety of technical tasks for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT help, but also a consultant with field-tested methods for fixing actual IT problems rapidly. Find out more about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for phone service and on-site help by the minute. Consequently, you are billed only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services provided during normal working hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with major bills for fast fixes. Another advantage of granular invoicing is that your company are not inclined to allow incipient issues to fester until they become big problems. Read more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation given by every staff member to each client. The discipline of detailing and archiving service activity results in more efficient support and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Small companies who work with freelance service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and efficient. Read more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Thornton, Colorado business wants to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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