Immediate, Affordable Online Computer Network Assistance for Thornton, Colorado Small Companies
For over twenty years, Progent has specialized in delivering enterprise-quality IT support services to customers who have small-company IT budgets. Progent has developed a powerful support system that includes a low-overhead, tightly connected virtual office network, custom remote troubleshooting technology, a large pool of consultants accredited in a wide range of technical practice areas, a Help Desk Call Center service model that promotes responsiveness and ensures follow-through, a worldwide team of remote troubleshooting experts, in-person service options for the majority of most zip codes in the United States, and a corporate ethos focused on fixing technical issues in the shortest time and at the lowest cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house network support group. Co-sourcing can cut costs and minimize technical risks for big projects like application design and development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or technology migrations.

Progent can also provide the services of certified experts to assist your company to plan and implement a sensible cloud computing strategy.

Primary IT Areas Supported by Progent for Businesses in Thornton, Colorado
Progent's nationwide team of industry certified consultants provides assistance for all facets of network systems used by companies of any size. Areas supported by Progent in and around Thornton include:

Service Delivery Alternatives for Thornton, Colorado Companies
Progent has a selection of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting, and network management. Progent's model for delivering network support services is based on the Call Center structure familiar to big IT support organizations. Progent's Contact Center Support Mechanism ensures fast response, thorough activity records, consistent follow-up, and strict cost control across a range of network service delivery options that include online repairs, onsite support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and fix hardware and software issues without the cost or delay of in-person service visits. The experience of Progent's IT engineers makes it possible to handle most network issues quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup procedure for new clients to accommodate emergency situations and Progent bills per minute with no startup charges or minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out more details about Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers onsite computer support for registered customers in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote support engineers to give small and midsize businesses the best of both worlds: on-premises support professionals when you need them as well as the on-line help of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The wait time for in-person support calls is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more details about how to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Helpdesk Services are designed for all companies who require fast and reliable access to a professional Contact Center with efficient telephone assistance, remote troubleshooting tools, and enough technical depth for full escalation. Since small and midsize businesses typically are constrained by limited IT budgets and can spare little management attention for handling IT support, Progent's Help Desk Services could be the most cost-effective option to ensure that business information systems stay productive. Read more details about Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable availability of world-class consultants who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection consulting, fault tolerant it system engineering, server virtualization strategies, plus configuration, customization and support for business software including accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-time projects such as site relocations and major system upgrades, extended projects like management analytics application development and support, relational database software programming and administration support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host critical business applications like Exchange and MS SQL to provide small and midsize companies with greater degrees of reliability, security, and recoverability than is possible using the class of in-house data center that is practical for the majority of small and midsize companies. Because Progent uses the same data centers that support the gear of many of the world's biggest IT organizations, Progent can save you the expense of creating and managing the systems required for enterprise-class environmental control, power backup, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and service packs remain current, protection and efficiency is continually monitored, and systems and data files are regularly archived and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of fault-tolerance and extensibility but that is also simple for customers to transfer to a different support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow small businesses with mixed networks to save significantly on the costs of hardware, system support, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed solution, can support the multi- platform and non- standardized networks typical of smaller companies, and keeps control of the software licenses in the client's possession so that migrating to a new virtual host is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online support to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine physical resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Why Progent Is the Right Alternative for Thornton, Colorado Small Businesses
Progent's staff size, breadth of technical skill, and experience with enterprise network consulting enable small and midsize businesses to sidestep the problems related to over dependence on thinly staffed support firms or freelance consultants.

Teaming with Progent's Experts enables your business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT services, smaller businesses sometimes rely excessively on freelance engineers. Though freelance service providers carry lower expenses than more substantial IT service organizations and can typically charge nominally lower fees, individuals are frequently too overworked to react quickly to urgent problems. If an independent engineer is occupied with another client, sick, on travelling, or in training, the absence of replacement personnel may require your business to go without assistance in case of an emergency. As your company expands, system downtime or problems with critical applications become more costly. The dollars you believed you were conserving on an independent consultant can evaporate quickly because of lost productivity. In addition, when independent engineers encounter new technologies, the unavailability of a large engineering team to rely on for help forces them to learn with the meter running while your company winds up footing the bill for their continuing training.

  • Gain Access to Expertise in Complex Information Technology Issues
    The majority of smaller service organizations or freelance consultants who concentrate on small business IT support are capable of providing connect-the-dots fixes but don't have the experience to deal cost-effectively with complex IT infrastructures with mixed platforms, many sites, Voice over IP systems, remote workers, interconnected accounting and operational applications, eCommerce, and specialized business applications. Progent's background with worldwide enterprises and Progent's extensive team of specialists can benefit your small business because big-company environments are characteristically complex, support problems demand thorough knowledge in many technical disciplines, and reaching an acceptable degree of stability, availability, and protection requires industry-tested best practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Without a proper basis, a sequence of band-aid repairs often get thrown on top of a tenuous structure. As a business evolves, reliability and expandability problems can obstruct the success of the organization. These networks need proper assessment, intelligent strategic analysis, and in-depth expertise to migrate to a network environment that can provide the reliable basis to handle critical business requirements and support downstream expansion.

  • Partner with Solution Finders, Not Resellers
    Small companies need guidance and insight to work through an increasingly complicated maze of technology options offered for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or service firm that tries to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent offers services exclusively. This allows Progent to match consulting services with the real interests of clients. Mixing network support and product selling can result in a conflict where the recommended solution is built around a preselected vendor instead of being based on the actual requirements of a customer.

Contact Progent
In case your Thornton, Colorado business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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