Professional Online Troubleshooting for Thornton, Colorado Networks from Microsoft Certified Consultants
Small businesses have traditionally been ignored by large network support firms. Some small businesses permit themselves to become overly reliant on freelance engineers or small consulting organizations who don't have the size or comprehensive skill sets to react promptly or efficiently to network crises. Other small companies resort to mass-market service firms that employ technicians trained to offer by-the-numbers fixes for common problems but who do not have the experience and versatility to deal with the diversity of environments and lack of standardization that characterizes small company IT networks.

Progent's time-tested approach to delivering affordable and successful technical service to small companies has made Progent among the most respected Microsoft Gold network service organizations in the United States. Progent has provided online support to small businesses in every state in the country and offers onsite technical support in almost all zip codes.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the skills of your internal IT support group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application design and development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations.

Progent can also provide access to accredited consultants to help your business to design and implement your cloud computing strategy.

Main Products and Technologies Supported by Progent for Businesses in Thornton, Colorado
Progent provides the support of accredited consultants for all facets of business network technology found in small and midsize companies and local governments. Products and technologies serviced by Progent include:

Support Delivery Alternatives Available for Thornton, Colorado Businesses
Progent offers a selection of options for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for delivering network support services is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Contact Center Service Model promotes fast support, comprehensive service documentation, reliable follow-up, and tight cost monitoring for an array of network support delivery alternatives that include online repairs, in-person help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and repair network issues without the cost or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based registration process for new clients to address emergency situations and Progent charges per minute with no startup charges or time minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Find out more information about Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support engineers to give small and midsize businesses the optimal solution: onsite support technicians when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The wait time for in-person support visits is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more details about how and why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Helpdesk Services are intended for small and midsize companies who need prompt and reliable support from an online Help Desk Call Center with effective phone support, remote repair tools, and enough technical depth for all needed escalation. Since small and midsize companies typically are constrained by tight information technology budgets and can spare scant management bandwidth for handling IT support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to ensure that business computer systems stay up and running. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, non-stop network design, server virtualization strategies, plus integration, customization and support for small business programs such as financials, operations, reporting, CRM, and productivity software. Progent can provide assistance with one-time projects such as site moves and massive software migrations, extended initiatives such as business analytics application development and customization, database application development and administration services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network management, or emergency response like data restoration and malware cleanup.

  • Application Hosting
    Progent can host critical business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater levels of reliability, protection, and performance than is possible using the type of in-house data center that is practical for the majority of small businesses. Because Progent utilizes the same data centers that host the gear of some of the world's largest information technology companies, Progent can eliminate the investment in building and managing the systems needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is continually tracked, and systems and data files are consistently archived and available for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for all of a small company's production servers in a setting that not only provides the top level of dependability and scalability but that is in addition easy for customers to transfer to another support provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that allow small businesses with mixed networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can handle the multi- platform and non- standardized networks common with small businesses, and retains ownership of the software licenses in the customer's hands so that moving to a new virtualized host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote support to help companies of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so any looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to block or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of network products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory mandates for network information security and incident reporting.

The scope and size of Progent's engineering staff bring a unique set of benefits to organizations trying to increase the business value of their IT network within an affordable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, at the front lines of network support, executing a wide variety of technical tasks for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This means that you get not just expert IT skills, but also a consultant with field-tested approaches for solving real-world network problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for online service and on-premises visits per minute. Consequently, you are billed only for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during normal business hours. Many service firms impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with king-size invoices for quick fixes. An additional benefit of granular pricing is that you are not inclined to allow minor problems to stay unaddressed until they become major problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small service organizations who provide minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by each staff member to each customer. The discipline of documenting and organizing support activity results in more effective support and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces little competition. Small businesses who work with freelance consultants or who maintain in-house support staffs gain when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient. Find out more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Thornton, Colorado business wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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