Quick, Affordable Online Computer Help for Thornton, Colorado Small Businesses
For over twenty years, Progent has focused on delivering world-quality network support services to customers with small-business IT budgets. Progent has built a unique service solution that includes a streamlined, seamless virtual office infrastructure, sophisticated online repair technology, a substantial team of consultants accredited in a wide array of IT practice areas, a Call Center service structure that maximizes efficiency and ensures follow-through, a global group of on-line troubleshooting experts, on-site support options for the majority of most zip codes in the U.S., and a company ethos focused on fixing network problems in the shortest time and at the least cost to customers.

For larger businesses, Progent offers co-sourcing support to add to the skills of your internal network service staff. Co-sourcing can save money and help meet schedules for major IT initiatives such as application design and development, disaster recovery planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited consultants to help your business to design and execute your cloud strategy.

Core Technologies Serviced by Progent for Office Networks in Thornton, Colorado
Progent's nationwide team of world-class experts provides help for virtually all aspects of information systems used by businesses of all sizes. Practice areas supported by Progent in and around Thornton include:

Support Delivery Alternatives for Thornton, Colorado Companies
Progent offers a selection of options for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering IT support services is based on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Call Center Support Model ensures rapid response, thorough service documentation, consistent follow-through, and strict expense monitoring for a range of network support delivery modes that include online troubleshooting, in-person support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and fix network issues without the cost or delay of on-premises support visits. The background of Progent's network consultants makes it possible to resolve most network issues rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to accommodate emergency situations and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn additional details about Progent's online network support expertise.

  • Onsite Service
    Progent provides onsite technical assistance for registered clients in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's online support engineers to give small and midsize businesses the best of both worlds: on-premises support professionals when you require them plus the on-line help of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for in-person support calls is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more about how to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all companies who need fast and dependable access to an online Helpdesk with effective phone assistance, online troubleshooting capability, and enough technical depth for all needed problem escalation. Because smaller businesses typically have tight IT funds and can provide little executive attention for dealing with IT support, Progent's Help Desk Call Center Services can be the most efficient option to ensure that small business computer networks stay productive. Learn more about Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, non-stop network consulting, virtual server solutions, plus configuration, customization and training for small business programs such as accounting, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as office moves and major system upgrades, longer term initiatives such as management reporting application programming and support, database application programming and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications such as Exchange and Microsoft SQL Server in order to provide small businesses with greater levels of reliability, security, and recoverability than is feasible with the class of in-house data center that is realistically affordable for the majority of small businesses. Since Progent uses the same facilities that support the equipment of many of the world's largest IT organizations, Progent can save you the cost of building and managing the systems needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs remain current, security and performance is constantly tracked, and systems are consistently archived and ready for complete and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest level of dependability and scalability but that is also simple for clients to migrate to another service firm or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that allow small businesses with mixed networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT management while getting world-class dependability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed service, can support the multi- platform and loosely standardized environments typical of small businesses, and retains ownership of the software licenses in the customer's possession so that moving to a new virtual system is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote support services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to block or recover quickly after a ransomware incident. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex array of network technologies including firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of system security and can assist with advanced security projects like SIEM solutions to help companies comply with business guidelines and government mandates for network data protection and incident reporting.

The scope and size of Progent's consulting staff bring a powerful array of advantages to companies trying to increase the business value of their information network within a realistic budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, at the front lines of network service, performing a broad range of IT projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This ensures that you get not just world-class technical help, but also a consultant with proven methods for fixing real-world network problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for online support and on-premises help per minute. Consequently, you pay only for received support. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for support services provided during normal business hours. Many support organizations impose large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids king-size invoices for quick repairs. Another benefit of granular pricing is that customers will be less inclined to permit simple problems to stay unaddressed until they become major ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports given by every staff member to every client. The discipline of documenting and organizing service activity allows more effective support and avoids a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent has little competition. Small businesses who utilize freelance service providers or who maintain internal support staffs gain when Progent transfers information about critical technology and proven methodologies to make their networks more robust, protected, and efficient. Read additional information about Progent's knowledge transfer services.

Contact Progent
If your Thornton, Colorado company wants to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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