Professional Remote Help for Thousand Oaks, California Small Business Computers from Microsoft Certified Consultants
Small companies have typically been overlooked by major network support firms. Many small businesses allow themselves to grow excessively dependent on freelance consultants or small support organizations who don't have the bandwidth or broad knowledge to respond quickly or efficiently to network emergencies. Still other small businesses resort to giant support firms that employ technicians trained to provide by-the-numbers solutions to ordinary issues but who do not have the background and versatility to deal with the diversity of configurations and absence of standards that characterizes small business IT systems.

Progent's time-tested approach to providing low-cost and successful network service to small companies has made Progent one of the top Microsoft network service organizations in the industry. Progent has provided online help to businesses in every state in the U.S. and can dispatch in-person help in almost all zip codes.

For larger companies, Progent can provide co-sourcing and project management support to add to the skills of your in-house IT support team. Co-sourcing can cut costs and minimize technical risks for major projects such as application development, business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide the services of certified experts to help your company to design and execute a sensible cloud computing strategy.

Main Technologies Supported by Progent for Businesses in Thousand Oaks, California
Progent's team of industry certified experts provides help for all facets of network technology found in businesses of any size. Technologies supported by Progent in Thousand Oaks include:

Service Delivery Options Available for Thousand Oaks, California Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network administration. Progent's model for delivering computer support is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive service documentation, consistent follow-through, and strict expense monitoring across an array of network support delivery options that include online troubleshooting, on-premises help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified support professionals can help customers to analyze and repair hardware and software problems without the expense or delay of in-person service visits. The background of Progent's network engineers allows them to handle most network problems quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new customers to accommodate urgent situations and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out more information concerning Progent's online computer troubleshooting services.

  • Onsite Support
    Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's online support engineers to give small and midsize businesses the best of both worlds: on-premises support technicians when you need them as well as the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The response time for on-site support calls is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more concerning how and why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Contact Center Services are intended for all businesses who require fast and reliable support from an online Help Desk Call Center with efficient telephone assistance, remote troubleshooting tools, and sufficient technical depth for all needed escalation. Since small and midsize businesses usually are constrained by tight IT funds and can provide little executive attention for handling IT support tasks, Progent's Contact Center Outsourcing Services could be the most efficient way to make sure that business information systems are always up and running. Learn more about Progent's Helpdesk services.

  • Consulting Services
    Progent provides small businesses affordable access to enterprise-class consultants who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network protection consulting, fault tolerant it system engineering, virtual server strategies, plus configuration, customization and support for small business applications such as accounting, operations, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as site moves and massive system migrations, extended projects such as management analytics application development and support, database software programming and administration services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network management, or emergency services like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for vital applications like Exchange and MS SQL in order to provide small businesses with greater levels of reliability, security, and performance than is feasible with the class of in-house data center that is practical for the majority of small organizations. Because Progent uses the same data centers that support the gear of some of the world's largest IT companies, Progent can eliminate the expense of building and maintaining the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and service packs stay current, security and efficiency is constantly monitored, and systems and data files are consistently backed up and ready for full and prompt recovery. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize organization's servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is also simple for customers to migrate to a different support provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit companies with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class availability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can support the multi- platform and loosely standardized networks common with smaller companies, and retains ownership of the software in the customer's possession so that moving to a new virtualized system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting to help businesses of any size connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that utilize physical resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to stop or recover rapidly after a ransomware incident. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Thousand Oaks, California Businesses
Progent's staff size, breadth of information technology skill, and familiarity with corporate network support enable small and midsize businesses to avoid the pitfalls associated with over dependence on thinly staffed service organizations or independent engineers.

Working with Progent enables your company to:

  • Prevent Excessive Dependence on Individual Consultants
    For network support, smaller companies sometimes depend heavily on individual engineers. Though freelance support engineers have lower expenses than larger support organizations and can afford to bill nominally lower fees, freelancers are frequently spread too thin to react rapidly to critical situations. If an independent engineer is busy with different customer, sick, on travelling, or in training, the absence of replacement staff may force your business to wait for assistance during an emergency. The more your company expands, system unavailability or difficulties with critical applications get more costly. The money you thought you were conserving on an independent consultant can be eaten up fast due to lost productivity. In addition, when independent engineers confront new problems, the unavailability of a big consulting group to depend on for help forces them to train with the meter running while your organization winds up footing the costs for their continuing training.

  • Gain Access to Certified Professionals in Complex IT Solutions
    The majority of small support firms or freelance consultants who concentrate on small business IT support are capable of providing connect-the-dots fixes but don't have the experience to deal cost-effectively with complex network environments that have mixed operating systems, multiple offices, VoIP implementations, mobile workers, integrated financial and analytical software, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's large team of experts can benefit your business because enterprise networks are characteristically complicated, support issues require in-depth understanding of in many technical areas, and reaching an acceptable degree of stability, reliability, and security calls for enterprise-proven processes.

  • Create a Firm Foundation for Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Without a proper basis, a sequence of ad hoc repairs commonly get tossed onto of a marginal foundation. As a company grows, stability and scalability problems can obstruct the success of the business. Such environments need proper assessment, intelligent business analysis, and broad-based experience to migrate to an IT environment that can act as the solid basis to meet current business needs and ease future expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller companies need direction and education to work through an ever more complex array of technology alternatives offered for accelerating business growth and improving productivity. Businesses do not need an IT consultant or service organization that attempts to promote products. Progent eliminates conflicted motives by not reselling any products. Progent offers consulting and services only. This permits Progent to match consulting support with the genuine interests of clients. Mixing network support and product selling can result in a situation where the recommended solution is built around a predetermined vendor rather than being based on the actual requirements of a small business.

Get in Touch with Progent
In case your Thousand Oaks, California business needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Support
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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