Affordable Computer Support from Microsoft Qualified Consultants for Companies in Thousand Oaks, CA
By delivering professional support whenever you need it, making available specialized expertise for key business applications, providing high-value services such as virtual data center hosting, invoicing only for help you receive, and charging no sign-up or retainer fees for standard services, Progent allows your company to maximize the business value of your It network and cut support costs. Progent understands that network protection, reliability, and performance are just as important to small businesses as to large corporations but that small organizations lack the economy of scale to invest aggressively in information networks and internal service groups. Progent's basic value proposition is that no network support organization can equal Progent's capability to deliver the IT support your business needs whenever you need it and at prices you can justify.

For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the skills of your in-house IT service personnel. This can save money and help meet schedules for big projects such as software design and development, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can in addition provide the services of certified experts to help your company to plan and implement a sensible cloud computing strategy.

Main Technical Areas Serviced by Progent for Business Networks in Thousand Oaks, California
Progent offers the services of qualified experts for all facets of information technology found in small companies and local governments. Technologies supported by Progent's consultants include:

Support Delivery Alternatives for Thousand Oaks, California Businesses
Progent has a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support is built on the Call Center structure familiar to big IT support groups. Progent's Helpdesk Service Model ensures rapid support, comprehensive activity records, dependable follow-through, and strict expense monitoring for a range of network support delivery modes that include online troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or delay of travel for onsite support calls. The experience of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out additional information concerning Progent's remote network support services.

  • On-site Support
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote service engineers to give small and midsize businesses the ideal combination: in-person service technicians when you require them plus the remote help of Progent's seasoned team of network engineers, security specialists, and business application developers. The response time for in-person service calls is typically under one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more details concerning how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Contact Center Services are designed for small and midsize companies who need fast and dependable access to an online Help Desk with effective phone assistance, remote repair capability, and sufficient technical depth for full escalation. Because smaller businesses typically have limited IT budgets and can provide little management attention for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to make sure that small business information systems are always productive. Learn more details about Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small companies affordable access to world-class IT professionals who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network protection consulting, non-stop network engineering, virtualization solutions, plus integration, customization and training for small business programs such as accounting, ERP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-time projects including site moves and major system upgrades, extended projects such as management information software development and support, relational database software development and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or emergency response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of availability, security, and recoverability than is feasible using the type of on-site data center that is realistically affordable for most small and midsize companies. Since Progent utilizes the same data centers that host the equipment of some of the planet's biggest information technology organizations, Progent can save you the cost of building and maintaining the systems required for world-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions remain updated, security and performance is continually monitored, and systems are consistently archived and ready for complete and rapid restoration. Learn more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest level of availability and expandability but that is also easy for clients to transfer to a different service firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server technologies that permit businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed solution, can support the mixed- platform and non- standardized networks common with small businesses, and retains control of the licenses in the client's possession so that moving to a new virtual host is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced online consulting services to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that combine physical resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly from a ransomware attack. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Thousand Oaks, California Businesses
Progent's staff size, scope of technical expertise, and experience with enterprise IT consulting enable small and midsize businesses to sidestep the problems associated with over dependence on small support firms or freelance engineers.

Teaming with Progent enables your company to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT support, smaller companies sometimes depend heavily on independent engineers. Although freelance service providers have lower expenses than larger support organizations and can typically charge nominally smaller rates, individuals are sometimes spread too thin to react rapidly to critical problems. If a freelance consultant is occupied with different client, sick, on vacation, or in training, the absence of backup personnel may force your business to go without help during an emergency. As your small business expands, system downtime or problems with critical programs get more costly. The money you believed you were conserving on a freelancer can be eaten up fast because of lower output. Also, when freelance consultants encounter new technologies, the unavailability of a large consulting group to fall back on for assistance requires them to train in place while your business winds up footing the bill for their continuing education.

  • Have Access to Certified Professionals in Sophisticated IT Issues
    Many smaller service organizations or freelance consultants focused on small company IT consulting are capable of delivering connect-the-dots solutions but lack the background to work efficiently with complicated network environments with a variety of operating systems, many offices, Voice over IP systems, mobile workforces, integrated financial and analytical applications, data-driven web sites, and custom business software. Progent's background with worldwide companies and Progent's extensive team of specialists can benefit your small business because big-company networks are inherently complex, integration problems require in-depth understanding of in many technical disciplines, and achieving an acceptable level of robustness, availability, and security requires enterprise-proven processes.

  • Build a Solid Basis for Seamless Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Lacking a strong basis, a sequence of ad hoc repairs commonly get tossed onto of a weak foundation. As a business grows, stability and expandability problems can obstruct the productivity of the business. Such environments require proper evaluation, intelligent strategic analysis, and in-depth experience to upgrade to a network environment that can act as the reliable foundation to meet critical business needs and support future expansion.

  • Team with Solution Finders, Not Resellers
    Smaller businesses need guidance and insight to navigate through an ever more complex maze of technology options offered for enabling growth and improving efficiency. Businesses do not need a network engineer or service firm that tries to promote products. Progent avoids conflicts of interest by not reselling any products. Progent offers consulting and services exclusively. This permits Progent to match technical support services with the real needs of customers. Combining IT consulting and product selling can lead to a conflict where the proposed solution is based on a preselected technology instead of being driven by the actual requirements of a small business.

Contact Progent
If your Thousand Oaks, California company wants to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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