Immediate, Low-cost Remote Computer Network Help for Thousand Oaks, California Small Companies
For more than two decades, Progent has focused on delivering world-quality computer support to customers with small-company budgets. Progent has built a powerful service solution that features a cost-effective, tightly connected virtual office network, custom online repair tools, a substantial pool of engineers certified in a broad array of IT practice areas, a Help Desk Call Center operational structure that promotes efficiency and guarantees follow-through, a global team of remote service professionals, on-site support availability for the majority of most zip codes in the U.S., and a company ethos committed to resolving network issues in the least time and at the least cost to clients.

For larger companies, Progent can provide co-sourcing support to supplement the technical skills of your in-house IT service group. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application development, business continuity planning, network security audits, merging datacenters, or software migrations.

Progent can also offer access to accredited consultants to assist your business to plan and implement a sensible cloud strategy.

Core Products and Technologies Supported by Progent for Thousand Oaks, California Business Networks
As a Microsoft-certified Partner IT service company with a large group of Cisco qualified CCIE network infrastructure consultants and Apple accredited consultants, Progent provides emergency troubleshooting and affordable online consulting to Thousand Oaks, CA companies for a wide array of computer technologies such as:

Service Delivery Alternatives Available for Thousand Oaks, California Companies
Progent offers a variety of alternatives for providing small and midsize companies with cost-effective IT services for technical support, consulting, hosting, and network administration. Progent's model for providing computer support is based on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid support, comprehensive activity documentation, dependable follow-through, and strict expense monitoring for an array of IT service delivery alternatives that include online repairs, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can help customers to analyze and repair hardware and software problems without the cost or time loss of on-premises support visits. The background of Progent's network consultants allows them to resolve the majority of IT problems quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new clients to address urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn more details about Progent's remote computer support services.

  • Onsite Service
    Progent offers onsite technical support for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to give small and midsize businesses the ideal combination: in-person support technicians when you need them plus the remote expertise of Progent's seasoned team of network consultants, security specialists, and business software programmers. The wait time for in-person support calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details concerning why to register for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses who need fast and dependable support from a professional Helpdesk with effective telephone assistance, online repair capability, and sufficient technical strength for all needed escalation. Because small and midsize businesses typically have limited information technology budgets and can spare little executive attention for dealing with network support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective option to ensure that business information systems are always up and running. Read more about Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly access to enterprise-class consultants who can deliver help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, non-stop it system engineering, server virtualization solutions, plus configuration, customization and support for business applications such as accounting, operations, business analytics, sales automation, and office productivity software. Progent can help with short-term projects such as office moves and massive software upgrades, extended projects such as management reporting application programming and support, database application programming and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system administration, or emergency services like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange and Microsoft SQL Server to provide small companies with higher levels of dependability, protection, and recoverability than is possible using the class of on-site data center that is practical for most small and midsize companies. Since Progent utilizes the same facilities that host the gear of many of the world's biggest IT organizations, Progent can eliminate the expense of building and maintaining the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs remain current, security and efficiency is continually tracked, and systems and data files are consistently archived and available for complete and prompt restoration. Find out more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small organization's servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is also convenient for customers to transfer to a different service provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that allow businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure maintenance, and network administration while getting world-class reliability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed service, can support the multi- OS and loosely standardized networks common with smaller companies, and retains control of the software in the customer's hands so that moving to a new virtual system is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online consulting services to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly from a ransomware attack. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Thousand Oaks, California Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with enterprise IT support allow small companies to avoid the pitfalls associated with over dependence on thinly staffed support organizations or individual consultants.

Teaming with Progent enables your business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For network services, small companies often rely heavily on independent engineers. Though individual support engineers have lower overhead than larger IT service firms and can afford to charge apparently smaller fees, freelancers are occasionally spread too thin to react rapidly to urgent network problems. If a freelance engineer is busy with different customer, sick, on travelling, or in training, the lack of replacement staff may require your business to wait for help in case of a crisis. As your small business expands, system unavailability or problems with critical programs become more expensive. The dollars you believed you were conserving on a freelancer can be eaten up quickly because of lost productivity. In addition, when independent engineers encounter new technologies, the unavailability of a big consulting team to depend on for advice forces them to train with the meter running while your business winds up with the costs for their ongoing education.

  • Have Access to Expertise in Complex Network Solutions
    The majority of small support firms or independent engineers focused on small company network consulting may excel at delivering routine fixes but lack the seasoning to work cost-effectively with complex IT configurations that have a variety of platforms, numerous locations, VoIP systems, remote workers, integrated accounting and analytical software, data-driven web sites, and specialized line-of-business software. Progent's experience with global companies and Progent's extensive team of experts can be valuable to your company because big-company environments are inherently complex, integration problems require in-depth understanding of in many technical areas, and reaching an acceptable level of robustness, availability, and security requires enterprise-tested best practices.

  • Build a Solid Foundation for Growth
    Small companies often begin with an IT system implemented on a tight budget. Without a proper architecture, a sequence of ad hoc fixes commonly get tossed on top of a tenuous foundation. As a business grows, stability and scalability issues can obstruct the success of the business. Such networks require thorough evaluation, intelligent strategic planning, and in-depth expertise to migrate to a network infrastructure that will provide the reliable foundation to handle current business requirements and support future growth.

  • Partner with Solution Providers, Not Resellers
    Smaller businesses require direction and insight to navigate through an ever more complicated maze of IT options offered for enabling business growth and enhancing efficiency. Businesses do not need an IT consultant or service firm that tries to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This allows Progent to align consulting services with the genuine needs of clients. Mixing IT support and product reselling can lead to a conflict where the recommended solution is based on a preselected technology rather than being based on the true needs of a client.

How to Contact Progent
If your Thousand Oaks, California company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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