Professional Online Service for Thousand Oaks, California Computer Networks from World-class Consultants
Small businesses have typically been overlooked by major IT service firms. Many small businesses permit themselves to become overly dependent on freelance consultants or small consulting firms who don't have the bandwidth or extensive skill sets to respond quickly or efficiently to network emergencies. Still other small companies resort to mass-market service firms that employ technicians trained to provide by-the-numbers fixes for ordinary issues but who are missing the experience and technical scope to deal with the diversity of configurations and lack of standardization typical of small business IT systems.

Progent's time-tested methodology for providing affordable and effective technical service to small companies has made Progent one of the most respected Microsoft IT consulting organizations in the industry. Progent has provided remote help to companies in every state in the country and can dispatch in-person help in most zip codes.

For mid-size and large companies, Progent offers co-sourcing support to supplement the skills of your in-house network support personnel. This can reduce expenses and minimize technical risks for major projects such as software development, disaster recovery planning, security audits, office consolidations, or technology migrations.

Progent can in addition provide access to accredited consultants to help your company to design and execute your cloud strategy.

Main IT Areas Supported by Progent for Businesses in Thousand Oaks, California
Progent's nationwide team of certified support professionals offers assistance for virtually all aspects of information technology found in businesses of any size. Technologies supported by Progent in Thousand Oaks include:

Service Delivery Alternatives Available for Thousand Oaks, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for delivering computer support is based on the Help Desk operational structure familiar to larger IT support organizations. Progent's Help Desk Service Model ensures rapid response, thorough service records, reliable follow-through, and strict cost control for an array of IT support delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can assist customers to troubleshoot and fix network problems without the cost or time loss of in-person support calls. The background of Progent's IT consultants makes it possible to resolve most IT problems quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn more details about Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent provides onsite technical support for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote service experts to give small businesses the ideal combination: onsite service technicians when you need them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The response time for on-site support visits is usually under one business day. There is no start-up or retainer fee for registering as a Progent client for onsite service. Learn more details concerning how to register for Progent's in-person network support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all businesses and local governments who need prompt and reliable support from an online Help Desk Call Center with efficient phone support, online repair capability, and sufficient technical strength for all needed escalation. Because smaller companies typically have tight information technology budgets and can provide little executive bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services could be the most efficient option to ensure that small business information systems stay productive. Learn more details about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection engineering, high availability network consulting, virtual server solutions, plus integration, customization and support for small business applications such as accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can provide assistance with short-term projects such as office moves and massive system upgrades, extended projects such as management analytics application programming and customization, relational database application development and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent services like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host key applications like Exchange Server and MS SQL to provide small businesses with higher degrees of dependability, security, and performance than is possible using the type of internal data center that is realistically affordable for most small and midsize businesses. Since Progent utilizes the same facilities that host the gear of some of the world's largest information technology organizations, Progent can eliminate the expense of creating and managing the infrastructure required for world-class environmental control, electrical failover, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and service packs stay updated, security and performance is continually monitored, and systems are consistently archived and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize company's servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is also easy for clients to transfer to a different support provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that permit small businesses with mixed environments to save dramatically on the costs of hardware, system support, and network management while getting enterprise-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed solution, can handle the multi- OS and loosely standardized networks common with small companies, and retains ownership of the software in the customer's possession so that moving to a different virtualized host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote consulting support to help companies of any size connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that combine local IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent offers a selection of affordable, set-price monthly managed services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their networking appliances such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight Systems Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight Systems Watch server and desktop automated management consulting.

Why Progent Offers the Smart Choice for Thousand Oaks, California Small Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with corporate network consulting enable small and midsize businesses to avoid the pitfalls related to excessive dependence on thinly staffed service organizations or freelance engineers.

Working with Progent's Experts enables your business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For IT services, smaller companies often rely heavily on independent consultants. Although freelance service engineers carry lower overhead than more substantial IT service firms and can afford to charge nominally smaller fees, they are often too overworked to react quickly to critical problems. If a freelance consultant is busy with different customer, sick, on vacation, or in training, the absence of backup staff may require your company to wait for help during an emergency. As your small business grows, system unavailability or difficulties with critical applications become more costly. The dollars you believed you were conserving on a freelancer can disappear fast due to lost output. In addition, when independent engineers confront unfamiliar problems, the lack of a large engineering group to fall back on for help requires them to train on the job while your business ends up with the bill for their ongoing training.

  • Have Access to Expertise in Sophisticated Information Technology Solutions
    Many smaller support firms or independent engineers specializing in small company network consulting may excel at delivering routine fixes but lack the background to work efficiently with complicated network configurations with a variety of platforms, numerous sites, VoIP implementations, remote workers, integrated financial and analytical applications, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's large team of specialists can benefit your business because enterprise environments are characteristically complex, support issues demand thorough understanding of in numerous technical disciplines, and reaching a high level of robustness, availability, and security requires industry-tested leading practices.

  • Build a Firm Basis for Growth
    Small companies often begin with a network implemented on a shoestring budget. Without a carefully designed architecture, a series of improvised fixes commonly get tossed onto of a tenuous structure. As a company grows, stability and scalability problems can obstruct the productivity of the business. Such networks need proper assessment, smart business planning, and in-depth experience to upgrade to an IT environment that will provide the solid foundation to handle current business needs and ease downstream growth.

  • Team with Solution Consultants, Not Product Vendors
    Small businesses require guidance and insight to work through an increasingly complex array of technology alternatives available for accelerating growth and improving efficiency. They do not need an IT engineer or support firm that attempts to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services exclusively. This allows Progent to align technical support services with the genuine needs of clients. Combining IT consulting and product reselling can result in a conflict where the proposed solution is based on a preselected vendor instead of being driven by the true requirements of a client.

Get in Touch with Progent
In case your Thousand Oaks, California business needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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