Low-cost Computer Troubleshooting from Microsoft and Cisco Qualified Experts for Businesses in Thousand Oaks, CA
By delivering professional support when you require it, providing in-depth expertise for key business applications, offering innovative services like virtual data center hosting, billing solely for help delivered, and requiring no sign-up or retainer fees for standard services, Progent allows you to increase the competitive value of your information system and minimize service expenses. Progent recognizes that information system protection, dependability, and efficiency are as important to small companies as to large corporations but that small companies lack the leverage to invest heavily in information technology and in-house support staffs. Progent's fundamental competitive advantage is that no IT consulting firm can match Progent's ability to provide the network support expertise your business requires whenever you require it and at a cost you can justify.

For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the skills of your in-house IT support personnel. This can save money and minimize technical risks for big IT initiatives like application programming, business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can in addition offer the services of certified consultants to help your business to design and implement a sensible cloud computing strategy.

Core IT Areas Supported by Progent for Thousand Oaks, California Office Networks
As a Microsoft Gold Certified Partner consulting company that maintains a large group of Cisco certified CCIE network experts and Apple certified consultants, Progent offers emergency troubleshooting and affordable remote consulting to Thousand Oaks, CA businesses for a broad array of computer technologies including:

Support Delivery Options Available for Thousand Oaks, California Businesses
Progent has a variety of options for providing small businesses with cost-effective IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for providing network support is built on the Call Center structure common to big IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive service documentation, consistent follow-up, and strict cost monitoring for a range of network support delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can assist customers to analyze and fix hardware and software problems without the expense or time loss of on-premises support visits. The background of Progent's IT engineers allows them to handle most IT problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate emergency situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Learn additional information concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service experts to deliver small businesses the ideal combination: onsite service technicians when you require them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software developers. The wait time for on-site service visits is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details about how to register for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for all businesses and local governments who require prompt and reliable support from a professional Help Desk Call Center with efficient phone support, remote repair capability, and enough technical strength for full problem escalation. Since smaller businesses typically have tight IT budgets and can spare little executive bandwidth for dealing with network support tasks, Progent's Contact Center Services can be the most cost-effective way to ensure that small business information networks stay up and running. Read more concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly access to world-class consultants who can provide assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network security consulting, non-stop network design, server virtualization solutions, plus configuration, customization and support for small business programs including financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with one-time projects such as office moves and major system migrations, longer term initiatives such as business analytics application development and support, relational database application programming and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response like disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with higher degrees of availability, security, and recoverability than is feasible using the class of internal data center that is achievable for most small organizations. Because Progent uses the same data centers that support the equipment of many of the planet's biggest IT companies, Progent can eliminate the cost of building and maintaining the infrastructure required for world-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that patches and service packs remain current, protection and efficiency is constantly monitored, and systems and data files are regularly archived and available for full and prompt restoration. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's production servers in an environment that not only delivers the highest degree of dependability and extensibility but that is also simple for customers to migrate to a different service firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit businesses with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and network administration while getting world-class dependability and an unparalleled degree of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can support the multi- OS and loosely standardized networks common with small businesses, and retains control of the licenses in the customer's possession so that migrating to a new virtualized system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote support services to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize local resources as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide view of network security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory regulations for network data security and incident reporting.

The scope and depth of Progent's engineering team bring a unique array of benefits to companies wishing to maximize the business value of their IT network within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, at the forefront of network service, executing a broad range of IT projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested approaches for fixing actual network problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and asks no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with major invoices for quick fixes. An additional advantage of by-the-minute invoicing is that customers won't be inclined to allow minor problems to stay unaddressed until they become big problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by every consultant to each customer. The practice of detailing and archiving support activity results in more efficient service and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has few competitors. Small businesses who work with independent consultants or who employ in-house IT personnel gain when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and productive. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Thousand Oaks, California business wants to contact Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2017 Progent Corporation. All rights reserved.