Professional Online Technical Support for Thousand Oaks, California Networks from World-class Engineers
Small companies have typically been underserved by large IT support organizations. Some small businesses permit themselves to become excessively reliant on freelance consultants or small consulting organizations who lack the bandwidth or comprehensive skill sets to react promptly or efficiently to network emergencies. Other small companies resort to mass-market support providers staffed with technicians able to provide standardized fixes for ordinary issues but who are missing the experience and versatility to handle the diversity of environments and lack of standardization typical of small company information systems.

Progent's time-tested methodology for delivering low-cost and successful network support to small companies has made Progent one of the premiere Microsoft Gold IT consulting organizations in the industry. Progent has delivered online help to businesses in every state in the United States and can dispatch in-person technical support in almost all zip codes.

For larger companies, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house IT service personnel. This can reduce expenses and minimize technical risks for major projects such as application development, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of certified consultants to assist your company to plan and execute your cloud computing strategy.

Core Practice Areas Serviced by Progent for Thousand Oaks, California Business Networks
As a Microsoft Gold Partner consulting company that maintains a large team of Cisco qualified CCIE network consultants and Apple Computer accredited consultants, Progent offers urgent troubleshooting and affordable remote consulting to Thousand Oaks, CA small businesses for a wide range of computer technologies including:

Support Delivery Alternatives for Thousand Oaks, California Companies
Progent has a selection of alternatives for providing small businesses with affordable computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for delivering IT support is built on the Call Center operational structure common to big IT support groups. Progent's Help Desk Support Mechanism promotes rapid response, comprehensive service records, reliable follow-through, and strict expense monitoring across an array of network service delivery alternatives that include remote repairs, on-premises support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can assist customers to analyze and repair hardware and software problems without the cost or delay of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to handle most IT issues quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based registration procedure for first-time clients to address urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the help you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's online network troubleshooting services.

  • On-site Service
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to deliver small companies the best of both worlds: on-premises support professionals when you require them as well as the remote expertise of Progent's seasoned team of network consultants, security professionals, and business application developers. The response time for on-site service calls is usually less than one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more details about why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize companies who need fast and dependable access to a professional Helpdesk with effective telephone assistance, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Since small and midsize companies typically are constrained by limited IT budgets and can spare little executive bandwidth for dealing with network support tasks, Progent's Help Desk Services could be the most efficient way to make sure that small business information systems are always productive. Learn more details concerning Progent's Help Desk services.

  • Consulting Expertise
    Progent offers small businesses affordable access to world-class IT professionals who can provide help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system consulting, server virtualization strategies, plus integration, programming and training for small business software including accounting, ERP, reporting, sales automation, and productivity software. Progent can help with short-term projects such as site relocations and major software upgrades, longer term initiatives like management information software development and customization, relational database application programming and administration support, and web design, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for key applications such as Exchange Server and Microsoft SQL to provide small companies with greater levels of availability, security, and recoverability than is possible with the type of on-site data center that is achievable for the majority of small companies. Since Progent uses the same facilities that support the gear of many of the world's largest information technology companies, Progent can save you the expense of creating and maintaining the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and service packs stay updated, security and efficiency is continually monitored, and systems are regularly backed up and ready for full and rapid restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is in addition simple for clients to migrate to a different service provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that permit small businesses with mixed environments to save significantly on the costs of hardware, infrastructure support, and network management while achieving world-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed package, can support the multi- OS and loosely standardized networks typical of small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to address the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a business-wide view of system security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government regulations for network data protection and reporting.

The scope and size of Progent's engineering team offer a powerful set of advantages to companies trying to increase the business value of their information system within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, at the forefront of network service, performing a wide range of IT tasks for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This ensures that you get not only world-class IT help, but also a support engineer with field-tested methods for resolving actual network problems rapidly. Read more concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for phone service and on-site help per minute. As a result, you pay only for received support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for support services delivered during regular business hours. Many service firms impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with king-size invoices for fast solutions. An additional benefit of by-the-minute invoicing is that customers will be less tempted to allow simple issues to fester until they grow into big problems. Read more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation given by every staff member to each customer. The practice of documenting and organizing service activity allows more efficient support and avoids a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has little competition. Small businesses who utilize freelance consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Thousand Oaks, California business needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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