Fast and Affordable Remote Help for Toledo IT Networks
Immediate Remote Technical Support for Toledo NetworksFor organizations in Toledo or anywhere in Ohio, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote support experts provide exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated technology required to solve most information system issues quickly. Efficient support reduces immediate expenses because solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company benefits additionally with indirect costs by reducing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote consulting expertise is particularly important for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you actually get. Unlike many remote service organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast solutions somehow end up as large bills. Progent's skill at solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven methodologies that allow the maximum degree of effectiveness for online technical support and troubleshooting for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to access your network remotely without violating corporate security.

Progent's sophisticated service reporting application includes detailed documentation of all support that Progent's clients have been provided. Progent's team service personnel have access to the specifics of services rendered to each customer by any Progent consultant. This database of issues and fixes is structured as a readily searchable support knowledge base that enables Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft open up other extensive technical knowledge bases and allow fast access to manufacturers' internal support staff so Progent's online consulting experts can determine optimal resolutions promptly.

Remote support services available from Progent to clients in Toledo and anywhere in the state of Ohio include:

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to execute major projects economically and on time. Progent's project-based remote consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center programs for organizations with environments based on Microsoft, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who lack the budget to assemble and manage an in-house Help Desk Call Center but who require quick response from a dependable Help Desk with proficient telephone support plus the ability to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless reinforcement of your current Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to handle the most difficult network issues, or be ready in those situations when your regular resources are too busy.

    Progent's Help Desk Call Center staff of experienced information technology experts provides your clients in Toledo or anywhere in the state of Ohio instant contact with a reliable network service resource with extensive experience delivering phone consulting and online repair service for networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center recognition as a major driver of business productivity, and Progent's target is to solve rather than just record technical problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts staff can supply remote advanced engineering expertise and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, customization, and training for Microsoft applications such as CRM, MS Project, Office Word, and MS Office Excel. To read more on Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Network Monitoring Support
    Progent can provide companies in Toledo, or anywhere in the state of Ohio, remote computer system monitoring support based on Microsoft System Center Operations Manager, enhanced by Progent to fit your environment so your IT support is proactive rather than reactive. By exposing looming issues before they result in full-scale emergencies, remote monitoring can avoid inconvenient and expensive network breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows environments, or systems that incorporate a combination of platforms.
How Your Toledo Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote assistance with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Toledo or anywhere in the state of Ohio, Progent's online computer support engineers are ready to deliver expert and economical IT support the moment your company needs it. Long experience delivering online tech support has led to Microsoft Gold certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Toledo business has a local freelance support technician or employs a full time organization that know how to handle common network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to solve unexpected network emergencies or especially complicated integration problems.

Features of Progent's Remote Network Support for Toledo
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services give offices in Toledo or throughout the state of Ohio the greatest leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your business enterprise-level network support while permitting you to avoid the cost and hassle of carrying a large in-house IT organization. Highlights of Progent's online help program include:

  • Immediate Phone Access to Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Toledo and is also ideal for customers in geographic regions of Ohio that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Partner support firm, Progent has the advantage of a broad selection of Microsoft support utilities, technical databases, and on-going training.

  • Per Minute Billing to Reduce Costs
    Progent provides remote help on a by-the-minute basis, so you pay only for the support you receive. Progent requires no minimum fee for phone support and asks for no ongoing retainer for services delivered during normal working hours. This protects you from paying big bills for routine repairs.

  • Access to Cisco Network Infrastructure Specialists
    As a Registered Partner for Cisco, Progent can provide help from on-staff professionals who have skill in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and protected connectivity for wireline and wireless networking.

  • Application Experts Consulting
    Progent's core support services include system integration, MS Exchange consulting, network security planning, and Help Desk outsourcing services. Progent's Application Experts Team offers in-depth consulting expertise in critical business applications. Support offered by the Application Experts Group covers:
    Microsoft Dynamics GP/Great Plains Support and Programming
    Microsoft Office Project Expertise
    Office Excel and Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Help
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL 2016 Application Design and Microsoft SQL Server 2014 Application Development and Debugging
    Oracle DBA Services and Application Development
    MySQL Project Management and Application Programming
    Mac Support
    Amazon MWS Software Integration

    By providing a convenient centralized source for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough IT solutions that match the special requirements of your company.

  • Sophisticated Remote Access Tools
    Protected online access allows Progent's support professionals to observe exactly what your customers see. This makes it easier to find quick fixes to issues that could otherwise demand a costly onsite visit. Cutting-edge online connectivity tools and experienced technicians combine to allow Progent to repair most network problems quickly and affordably. Progent is a pioneer in offsite support and automated network analysis.

  • Compatibility with Leading VPN Products
    Progent supports safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.

  • Round-the-Clock Support for High Network Uptime
    For companies with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum network availability.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center services are intended especially for budget-conscious businesses whose workers require immediate access to a Help Desk service with expert telephone support and complete escalation ability.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of IT knowledge, refined remote support tools, and understanding of corporate IT enable companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Complete Range of Servers
    Progent offers world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 migration, Windows Server 2003 maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help per minute. As a result, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during normal working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be forced to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has few competitors. Companies who utilize familiar freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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