Fast and Affordable Online Troubleshooting for Toledo IT Networks
Immediate Remote Help for Toledo SystemsFor businesses in Toledo or anywhere in Ohio, Progent provides online support for computer systems based on Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the assistance of CISSP-accredited security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer excellent leverage because they have the real-world background and are equipped with the advanced technology required to solve the majority of information system problems quickly. Efficient support reduces immediate costs since service calls accumulate minimal chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in incidental expenses by minimizing or avoiding network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is particularly valuable in environments that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for online help is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike typical online service organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid scenarios where speedy. minor fixes manage to end up as large bills. Progent's skill at dealing with technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized technologies and proven processes which allow the highest degree of efficiency for remote engineering help and repair for IT systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to interface to your network remotely without compromising corporate security.

Progent's sophisticated customer support database application maintains thorough histories for the service that Progent's customers have received. Progent's staff engineers have the benefit of the details of assistance rendered to every Progent client by any consultant. This database of anomalies and repairs is structured as a quickly accessible proprietary knowledge base that allows Progent's remote support professionals to share their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's advanced certifications and formal relationships with important vendors including Cisco and Microsoft open up additional vast technical knowledge bases and permit fast access to manufacturers' in-house support staff so Progent's online service experts can determine optimal resolutions quickly.

Online support services offered by Progent to customers in Toledo and throughout the state of Ohio include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top corporations. ProSight network management outsourcing address all key aspects of modern networking including email protection, security and compliance, backup/recovery, and infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight Systems Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so that all looming problems can be resolved before they can disrupt productivity Learn more details about ProSight Systems Watch server and desktop automated management services.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for organizations with environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are ideal for businesses who lack the resources to support an in-house Help Desk Call Center but who require quick response from an efficient Help Desk with proficient telephone support plus the expertise to escalate the most challenging problems to high-level engineers.

    Progent's Call Center consulting services can assist you in building an effective new Help Desk Call Center or improving your established organization, selecting or enhancing Help Desk application software to handle the particular requirements of your business, or adding temporary online staff to reinforce your internal Call Center resources to handle demanding situations such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced network experts provides your customers in Toledo or anywhere in the state of Ohio quick contact with a reliable technical support group with substantial background offering telephone-based consulting and online repair service for IT systems that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's mission is to give the Call Center perception as a key enabler of business productivity, and Progent's policy is to solve instead of simply track technical issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based advanced engineering expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, MS Office Word, and Office Excel. To find out additional information about Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Toledo, or anywhere in the state of Ohio, remote hybrid network monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your business so your IT support is proactive rather than reactive. By uncovering potential problems before they cause full-scale emergencies, system monitoring can head off inconvenient and costly service failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft environments, or systems powered by a variety of OS platforms.
How Your Toledo Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Toledo or throughout the state of Ohio, Progent's phone-based network support specialists are ready to deliver professional and affordable system help the instant your organization needs it. Long experience delivering remote tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access tools to solve computer problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Toledo office relies on a local independent support technician or employs a full time IT staff that know how to handle day-to-day network problems, Progentís Microsoft certified consultants can still offer an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to resolve unexpected network emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Companies in Toledo
Progent's online technical help services allow your Toledo business to enjoy the benefits of immediate, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your information system will derive added strategic value by being more reliable, efficient, and protected. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    For most organizations in Toledo or anywhere in Ohio, local network support providers, whether made up of independent consultants or a full-time maintenance staff, can deal with typical network problems. However, IT crises sometimes strike when local resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your local service technicians. In these situations, Progent's online support experts give you a convenient, quick, and economical solution to supplement your local help and to pass on valuable information to increase your ability to deal with downstream issues in-house.

  • Less Reliance on Freelance Service Providers
    For network support, smaller companies often rely on independent freelance service providers. Although independent consultants have smaller internal costs than larger service companies and can often charge lower rates, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the lack of backup help may force your business to go without assistance during an IT crisis. As your company grows, network downtime and trouble with vital applications are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your IT system remains available.

  • Create a Scalable Basis for Smooth Growth
    Companies often begin with an IT architecture created on a modest budget. Without a strong framework, slap-dash repairs often get piled on top of an unstable foundation. When a network grows, reliability and scalability problems can impede the success of the business. Such poorly designed systems require careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a system architecture that can provide the solid foundation to meet critical business requirements and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller companies require advice and technical education to negotiate an increasingly complex array of product options available for promoting business success and enhancing efficiency. These companies hardly need a computer consultant who is attempting to sell a specific vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is designed around a profitable product instead of the true needs of a business. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to align technical expertise with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry background, at the front lines of IT support, performing a broad range of technical tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not only expert IT capability, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits per minute. Consequently, you pay only for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no retainer for services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for quick solutions so you won't be forced to permit minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or local support firms who offer scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by every staff member to each client. The practice of documenting and archiving service activity allows more effective service and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

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