Fast and Affordable Remote Help for Toledo Computer Networks
Immediate Online Support for Toledo SystemsFor organizations in Toledo or anywhere in the state of Ohio, Progent offers online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex networking problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's online support experts offer excellent value due to the fact that they possess the practical background and are equipped with the advanced technology necessary to resolve the majority of network problems rapidly. This lowers direct costs because solutions use up fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with indirect expenses by minimizing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support know-how is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to many online service firms, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid situations where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for disposing of problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized tools and proven methodologies which ensure the maximum degree of efficiency for remote technical support and repair for information systems of all sizes. Progent offers safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's online support team to link to your environment remotely without compromising network security.

Progent's advanced service reporting system includes thorough histories describing the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of assistance delivered to each Progent client by any consultant. This database of issues and repairs is structured as a readily retrievable proprietary knowledge base that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft open up other vast technical knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's online service specialists are able to determine optimal resolutions quickly.

Online technical support services available from Progent to companies in Toledo and throughout the state of Ohio include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. Progent's ProSight series of outsourced network management services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to stop or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the money or time to support an in-house Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with professional phone support as well as the ability to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting expertise can assist you in creating an effective new Call Center or improving your established organization, selecting or customizing Help Desk Call Center application software to address the special demands of your corporation, or providing occasional online personnel to work with your in-house Help Desk Call Center group to handle demanding situations like software transitions, major updates, or rolling out new applications.

    Progent's Call Center team of experienced network experts provides your clients in Toledo or anywhere in the state of Ohio quick communication with an effective network service group with years of experience offering phone help and remote repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of company productivity, and Progent's intent is to fix rather than simply document technical problems.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply remote professional consulting expertise and training in key business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, customization, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Toledo, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so your IT maintenance is proactive rather than reactive. By uncovering potential trouble spots before they cause downtime, system monitoring can avoid inconvenient and expensive service crises. Progent can also deploy network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems that incorporate a variety of operating systems.
How Your Toledo Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Toledo or throughout the state of Ohio, Progent's phone-based computer support engineers can provide expert and cost-effective IT help the instant your organization needs it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Toledo company has a regular freelance consultant or employs a full time organization that can deal with the majority of computer issues, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the time or the expertise to fix sudden system crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Businesses in Toledo
Progent's online network troubleshooting services enable your Toledo business to have the advantages of immediate, world-class network support without the expense of managing a full-time IT organization. Your information system will acquire added strategic value by becoming increasingly available, efficient, and secure. Benefits to your company include:

  • Convenient remote extension of your local support resources
    For most businesses in Toledo or anywhere in Ohio, nearby network service resources, whether made up of freelance consultants or an internal maintenance staff, can handle typical technical issues. However, major troubles might spring up when your regular support personnel are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service experts offer a convenient, quick, and affordable way to supplement your local help and to convey useful knowledge to improve your capability to resolve downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller businesses commonly depend on independent freelance consultants. Although independent consultants have smaller overhead than larger service firms and can often charge marginally less, they are often overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of backup personnel may force your business to go without help during an IT crisis. As your business grows, network downtime and trouble with vital applications are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve support experts to insure your IT system stays up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations typically start with an information system created on a shoestring budget. Without a strong infrastructure, slap-dash fixes often get piled on top of a weak foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. These badly designed systems need careful assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a network architecture able to provide the solid foundation to handle vital business demands and ease future growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller businesses require advice and technical education to negotiate an ever more complicated maze of technology options capable of promoting business growth and enhancing efficiency. Businesses do not need a network engineer who is trying to sell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a profitable technology instead of the true needs of a business. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to align technical consulting with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical expertise, fine tuned support tools, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, at the forefront of network support, executing a broad range of technical projects for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This means that you get not only expert IT skills, but also a support engineer with field-tested methods for using technical knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be forced to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent can focus on offering high-value services where Progent faces few competitors. Companies who work with trusted freelance service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.















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