Immediate Online Technical Support for Toledo Computer Systems
Immediate Phone Technical Support for Toledo NetworksFor businesses located in Toledo or anywhere in the state of Ohio, Progent provides online support for networks based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer excellent value because they possess the real-world experience and have access to the sophisticated tools needed to resolve most information system issues quickly. Efficient support reduces immediate costs because service calls accumulate minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves even more with indirect expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. In contrast to typical online service organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid scenarios where speedy. minor repairs somehow turn into big tabs. Progent's skill at disposing of problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and field-proven methodologies which permit the highest degree of effectiveness for online consulting and repair for information systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to access your company's computer system remotely without compromising system security.

Progent's powerful customer support reporting system maintains detailed histories describing the service that Progent's customers have received. Progent's team service personnel have the benefit of the history of assistance provided to each Progent client by every Progent engineer. This database of trouble tickets and responses is structured as a quickly exploitable proprietary database that permits Progent's online technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and close partnerships with key industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast access to vendors' internal engineering staff with the result that Progent's online consulting experts can find the best resolutions in the least time.

Remote technical support services provided by Progent to customers in Toledo and anywhere in the state of Ohio include:

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Billing rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Expertise
    Progent's Call Center programs for businesses with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for businesses who lack the money or time to assemble and manage an in-house Help Desk Call Center but who require fast access to a reliable Call Center with professional phone assistance plus the ability to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent addition to your established Call Center team. Progent's Virtual Help Desk Call Center can operate as a an escalation option to handle complex computer system challenges, or be ready in those situations when your regular support engineers are swamped.

    Progent's Help Desk staff of seasoned network experts provides your workers in Toledo or anywhere in the state of Ohio immediate access to an effective support group with years of experience providing telephone-based consulting and online repair service for computer environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a major contributor to company performance, and Progent's intent is to resolve and not merely document technical problems.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers remote professional consulting expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, MS Word, and Office Excel. For more on Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Team.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as IPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Toledo, or anywhere in the state of Ohio, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so your computer maintenance is proactive and automated. By uncovering looming trouble spots before they expand into crashes, system monitoring can head off disruptive and costly information system failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows environments, or networks that incorporate multiple platforms.
How Your Toledo Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Mac OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Toledo or throughout the state of Ohio, Progent's phone-based network support engineers are ready to provide professional and economical IT support whenever your organization has to have it. More than a decade of providing remote tech support has earned Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to solve computer problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Toledo office relies on a local freelance consultant or maintains a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the time or the experience to handle sudden system emergencies or particularly complex integration problems.

Details of Progent's Online Computer Services for Toledo
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services give offices in Toledo or throughout the state of Ohio unparalleled leverage for your support investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's professionals can deliver your business world class IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of IT expertise, refined remote support software, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, at the forefront of IT service, executing a wide variety of IT tasks for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This means that you get not only expert technical skills, but also a support engineer with field-tested approaches for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for support services provided during regular working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Businesses who utilize familiar independent consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.















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