Remote Computer Network Support Services for Toledo Small Business Network Systems
For small organizations and startups in Toledo or throughout the state of Ohio, Progent's online computer support engineers can provide professional and cost-effective IT help the instant your organization has to have it. More than a decade of delivering remote repair services has led to Microsoft Gold status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the expense and lost time that comes with in-person support calls.
Even if your Toledo office relies on a regular independent support technician or maintains an in-house IT staff that can deal with day-to-day network issues, Progent’s Microsoft and Cisco certified engineers offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve sudden network crises or particularly challenging integration projects.
Features of Progent's Online Computer Services for Toledo
Progent's online help, Internet-based repair, network security consulting, and network management services offer small companies in Toledo or anywhere in the state of Ohio the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk Call Center support and system management, Progent's experts can provide your company enterprise-level network support while permitting you to avoid the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:
Fast Phone Access to Microsoft Qualified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to small offices in Toledo and is also ideal for networks in geographic regions of Ohio that lack consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and on-going training.
By the Minute Billing to Minimize Costs
Progent offers remote help on a per-minute billing plan, so you pay only for the services you use. Progent requires no minimum fee for phone help and asks for no monthly subscription fee. This saves you from paying big bills for simple fixes.
Access to Cisco Network Infrastructure Experts
As a Registered Partner for Cisco Systems, Progent can provide access to on-staff professionals with expertise in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.
Application Experts Group
Progent's core consulting services include technology integration, MS Exchange expertise, network security design, and Help Desk outsourcing services. Progent's Application Experts Team offers in-depth consulting support in specific business applications. Support available from the Application Experts staff covers:
By offering a convenient centralized source for network generalists and application experts, Progent can deliver fast, cost-effective, and thorough IT solutions that align with the specific requirements of your company.
Advanced Online Connectivity Software
Secure remote connectivity permits Progent's service professionals to observe precisely what your users see. This makes it easier to find fast fixes to problems that could otherwise demand a costly personal service call. State-of-the-art remote access tools and experienced technicians together allow Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network analysis.
Compatibility with Popular VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Round-the-Clock Support for Maximum Network Uptime
For small businesses with vital applications, Progent can provide 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce maximum system uptime.
Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-constrained small offices whose workers need instant access to a Help Desk service with effective phone support and complete escalation ability.
Advantages of Progent's Network Help for Small Companies in Toledo
Progent's remote IT consulting services allow your City# small business to enjoy the advantages of immediate, world-class IT support without the expense of managing a full-time IT staff. Your information system will derive added strategic worth by being more available, efficient, and secure. Advantages to your company include:
Convenient remote extension of your on-site support resources
For most small companies in Toledo and throughout Ohio, local computer service providers, whether consisting of independent consultants or a full-time IT staff, can solve typical technical issues. On the other hand, IT crises may strike when local support personnel are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite support personnel. In these situations, Progent's online support professionals provide a convenient, quick, and economical solution to supplement your local resources and to convey useful information to improve your capability to resolve downstream issues locally.
Reduced Dependence on Individual Service Providers
For IT support, small businesses commonly depend on independent freelance service providers. Although freelance consultants carry less internal costs than larger consulting companies and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of backup help may force your business to go without assistance during an emergency. As your company grows, system downtime and trouble with critical software become more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of backup service experts to insure your IT system remains up and running.
Build a Scalable Foundation for Seamless Expansion
Small businesses often begin with an information system implemented on a modest budget. Lacking a scalable infrastructure, band-aid fixes often get piled onto a shaky foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. These poorly built environments require careful assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a network architecture that can provide the stable foundation to handle critical business demands and facilitate downstream growth.
Work with Problem Solvers Rather Than Product Vendors
Small businesses require guidance and technical education to navigate through an increasingly complex maze of product alternatives capable of promoting business success and enhancing efficiency. Businesses do not need a network engineer who is attempting to sell a certain vendor's technology. Network consulting and product sales can lead to a situation where the recommended
solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match IT expertise with the best needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, range of technical knowledge, refined support tools, and understanding of corporate IT allow small companies to escape the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or over=stretched internal IT help.
Best Practices
Progent’s staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry experience, at the front lines of IT support, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This ensures that you get not only world-class technical help, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world IT problems efficiently.
Value Pricing
Progent's pricing model is to charge for phone service and on-site visits by the minute. Consequently, you pay only for received services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with big bills for quick solutions so you will not be forced to allow minor problems to fester.
Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by each consultant to each customer. The practice of documenting and archiving support records allows more efficient service and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who won’t release vital service information.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent faces few competitors. Companies who work with familiar freelance consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.
Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer 24x7 system tracking services powered by Microsoft Operations Manager. MOM allows your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT help, visit Immediate Emergency Support.
important features of Microsoft Great Plains software include a modular design that lets you buy just the functionality you require, a standards-based foundation based on Microsoft technologies to protect your investment and provide a highly interconnected environment, advanced reporting services that allow you to track all operations, revenues and expenses and sales trends, compatibility with Microsoft Office to enable access to corporate information, the ability to integrate data from almost any database or workstation software into Microsoft GP, and an open design that makes it easy to create specialized programs. Progent can help you configure and support a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP, and can provide experienced Great Plains support professionals to help you turn the advanced features of Great Plains software into a productive business solution.
Progent's UNIX platform consulting services offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that operate with Microsoft-powered technology. Progent can give your business contact with UNIX consultants, support professionals qualified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad range of expertise offers you a convenient one-stop consulting firm to show you how to create and maintain a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft interoperability by integrating Windows with popular variants of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux derivatives including RedHat Linux, SUSE, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Progent can provide small companies with an information management professional who can function as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you integrate sensible IT products to improve business operations so they match better with your business objectives. Your business can create and implement a well thought out information technology strategy without absorbing the expense of a full-time senior IT executive.
Progent's Linux support experts offer small companies and developers support for managing and supporting Linux systems that coexist with Microsoft-based networks. Progent can give your business access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of experience provides you with an easy single source to help you build and manage a protected and robust mixed-platform network and communications solution that allows Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux derivatives including RedHat, SUSE, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progent's Linux consulting services offer small and mid-size companies and software developers support for administering and maintaining Linux computers that coexist with Microsoft-based networks. Progent offers your business access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide range of experience offers you a convenient single source to help you build and maintain a protected and reliable mixed-platform network and communications infrastructure that allows Linux and Microsoft interoperability by combining Windows with major Linux platforms such as RedHat Linux, SUSE Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
For large organizations, Progent can supplement internal IT staffs by providing world-class background in deploying critical Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2003 support, Systems Management Server (SMS) expertise, and SQL Server consulting. For the nationwide or global enterprise with branch offices in the Bay Area, Progent can act as a seamless nearby extension of enterprise IT management. Progent’s enterprise consulting services include company-wide security, remote branch office support, network design, Sarbox compliance, project planning, and top-level support for multiple location network environments powered by Enterprise Windows 2000. Progent can provide field consultants and specialists to assist with a site move or branch move, or a network designer to help with setting up or utilizing an Internet Data Center or co-location site.
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the rapid development of a new generation of high-end applications that can give your company a significant competitive edge. Microsoft SQL Server 2000 features core support for XML and the ability to query across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in planning, installing and supporting Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET environment.
NextWeb provides high-speed fixed wireless connectivity that can be installed in days rather than a month. NextWeb provides a selection of wireless data transports such as NextWeb wireless T1, wireless DS3, and special occasion wireless Internet connections. Progent has an agent relationship with NextWeb and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to show you how to incorporate NextWeb wireless data services to build a world-class, cohesive communications solution on a small-business budget.
Progent’s Microsoft qualified consultants provide small and medium-size companies expert consulting services for Microsoft Operations Manager (MOM 2005) and Microsoft Operations Manager 2000. MOM 2005 offers extensible and scalable high-end operational management by featuring detailed event management, 24x7 monitoring and alerts, reporting and tendency analysis, and system and application-specific heuristics and routines to improve the manageability of Windows Server System environments. Through internal application profiles, Microsoft MOM 2005 helps you identify your system reliability problems before they grow into disasters, improve the payback of your IT operations via specified best practices, and support your network operations and senior management through sharing critical service level and capacity information. Progent’s MOM consulting engineers have broad field-proven experience with MOM 2000 and MOM 2005 and can help your company install and configure MOM in order to maximize the availability and productivity of your IT system.
Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-powered systems through introducing Feature Packs. Feature Packs reduce the overall operational expense of managing and configuring software products by making it simpler to copy system images, manage mobile computers, and operate management tools. In addition to alerting you about ways to save management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and implement IT tasks that cover processes that Feature Packs are designed to streamline. Progent's adoption and update services can minimize spending and reduce business disruption as you transition to new operating systems and programs. Progent's wireless consulting experts can show you how to develop sensible procedures and policies to manage handheld computers and intelligent mobile phones so your field force remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a security strategy that incorporates policies, procedures and technologies to keep your IT computer system protected.
Progent's Microsoft-certified consulting team can provide network troubleshooting and information technology consulting services for Microsoft Operations Manager and for the growing family of Application Management Packs that extend the power of MOM to a wide range of vital applications. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to give small business networks maximum availability, security and speed. Progent can help you take full advantage of Microsoft Operations Manager by providing requirements analysis, installation, configuration, customization, technical support, Help Desk support, security consulting, and administration. With over five years of background with the NetIQ platform upon which MOM is built, Progent's IT consulting experts can offer small companies enterprise-class support for MOM.
Progent is one of the most qualified IT support firms in Northern California for integrating email and messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small companies get all the benefits of Exchange Server 2000 for typical scenarios including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and outsourcing your Exchange 2000 support.
