Immediate Remote Technical Support for Toledo Networks
Immediate Remote Technical Support for Toledo SystemsFor organizations in Toledo or anywhere in the state of Ohio, Progent provides online help for information systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support experts offer exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools required to solve the majority of information system issues rapidly. This reduces immediate expenses since solutions use up minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your company benefits even more in incidental costs by reducing or avoiding system downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is especially helpful for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the services that you receive. In contrast to many online support companies, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for billing prevent scenarios where quick repairs somehow end up as large bills. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven processes that promote the highest degree of efficiency for remote technical support and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to interface to your computer system remotely without violating corporate security.

Progent's powerful customer support database system keeps extensive histories of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of services provided to every Progent client by any Progent consultant. This database of problems and resolutions is organized as a conveniently accessible internal database that enables Progent's remote support experts to share their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's advanced accreditations and formal partnerships with important industry leaders such as Cisco and Microsoft open up other vast technical support databases and permit quick response from vendors' in-house support staff with the result that Progent's online service experts are able to find the best resolutions quickly.

Online support services available from Progent to clients in Toledo and throughout the state of Ohio include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight suite of outsourced network management services addresses all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who don't have the budget to create an internal Help Desk Call Center but who want quick response from a dependable Help Desk with proficient phone support plus the ability to escalate the most challenging problems to advanced consultants.

    Progent's Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your current one, selecting or enhancing Call Center software to address the particular requirements of your corporation, or adding occasional online personnel to reinforce your internal Call Center team during high-demand scenarios such as software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk team of veteran information technology consultants gives your customers in Toledo or anywhere in the state of Ohio instant contact with a large support resource with substantial background offering phone help and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a key contributor to business performance, and Progent's goal is to fix instead of simply annotate network issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team offers remote and in-depth engineering support and education in special application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Office Word, and Microsoft Excel. For more on Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Toledo, or anywhere in the state of Ohio, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your business so your network support is proactive rather than reactive. By exposing potential problems before they evolve into network outages, proactive monitoring can minimize inconvenient and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows systems, or systems that incorporate a mix of OS platforms.
How Your Toledo Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote assistance with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Toledo or throughout the state of Ohio, Progent's online network support specialists can provide effective and affordable IT help the instant your organization requires it. More than 15 years of providing online technical assistance has earned Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix IT problems rapidly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Toledo office works with a regular independent support technician or employs a full time IT staff that can handle ordinary network problems, Progentís Microsoft certified consultants are available to offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to fix unexpected system emergencies or particularly challenging integration projects.

Details of Progent's Remote Computer Services for Toledo
Progent's phone help, Internet-based troubleshooting, network security expertise, and network management services offer companies in Toledo or throughout the state of Ohio the greatest leverage for your IT investment. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's professionals can provide your organization world class IT support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, breadth of technical expertise, fine tuned support software, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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