Fast Remote Troubleshooting for Toledo IT Networks
Immediate Remote Help for Toledo SystemsFor companies located in Toledo or anywhere in Ohio, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with complex networking issues, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and diagnostic issues.

Progent's remote support experts offer excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to solve the majority of network problems quickly. This reduces immediate costs because solutions use up minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your company saves even more in incidental expenses by minimizing or avoiding network outages and associated costs resulting from business disruption, upset clients, idle workers, and distracted executives. Progent's advanced remote technical support experience is particularly helpful for businesses that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. Unlike many online service companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from situations where quick repairs somehow turn into substantial bills. Progent's penchant for disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that allow the highest degree of effectiveness for remote help and troubleshooting for information networks of any size. Progent provides protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's online support team to communicate with your company's system without compromising corporate security.

Progent's advanced technical support reporting application maintains thorough documentation describing the support that Progent's customers have been provided. Progent's staff consultants have access to the history of services delivered to every client by every consultant. This archive of trouble tickets and responses is structured as a quickly accessible proprietary knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft open up other massive technical support databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can determine the best solutions in the least time.

Online services available from Progent to businesses in Toledo and anywhere in the state of Ohio include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to block or recover rapidly after a ransomware incident. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's background in these important fields of computer technology allows customers to execute major projects economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who lack the money or time to create an internal Help Desk Call Center but who need quick response from an efficient Help Desk with proficient phone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or improving your existing one, identifying or customizing Help Desk software products to handle the particular demands of your corporation, or providing temporary phone support personnel to reinforce your in-house Call Center resources during high-demand situations like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your workers in Toledo or anywhere in the state of Ohio rapid assistance from a reliable network service resource with extensive background delivering telephone-based support and remote diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a crucial enabler of business success, and Progent's goal is to solve and not just track technical problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting staff provides remote and in-depth consulting expertise and education in special business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Toledo, or anywhere in the state of Ohio, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so your IT support is proactive and automated. By exposing emerging problems before they grow into full-scale emergencies, automated monitoring can head off stressful and expensive service breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or networks powered by a mix of operating systems.
How Your Toledo Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Toledo or anywhere in the state of Ohio, Progent's phone-based network support engineers can provide effective and economical system support whenever your company has to have it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve IT problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Toledo business deals with a regular freelance support technician or maintains a full time organization that can deal with typical computer issues, Progentís Microsoft certified engineers can still offer an easy and seamless remote extension of your local resources in cases when your regular service personnel either don't have the availability or the experience to resolve sudden network crises or especially complicated integration projects.

Details of Progent's Online Computer Support for Toledo
Progent's online support, remote troubleshooting, network security consulting, and system administration services offer companies in Toledo or throughout the state of Ohio unparalleled leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk outsourcing support and system management, Progent's professionals can deliver your business enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT expertise, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world professional experience, at the forefront of network service, executing a wide variety of IT tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for using technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by each consultant to every customer. The discipline of documenting and organizing service activity results in more efficient service and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.















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