Fast Online Help for Toledo UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Toledo or anywhere in the state of Ohio, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online support to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, plus the services of CISA and CISSP-certified security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's online support services represent excellent value because they are equipped with the practical experience and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support lowers direct costs because service calls require fewer billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally in indirect costs by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.

Progent's billing policy for online support is structured to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike typical online service companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate scenarios where quick solutions manage to end up as substantial tabs. Progent's penchant for dealing with problems quickly translates into your company conserving money.

Progent's Remote Service Tools
Over time, Progent has developed an array of optimized technologies and proven processes that allow the maximum degree of efficiency for online engineering help and repair for small business IT systems. Progent offers secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access allows the consultants of Progent's Technical Response Center to link to your company's network without compromising network security.

Progent's advanced service reporting system stores extensive records for all service that Progent's clients have received. Progent's team consultants have access to the details of support provided to every customer by every engineer. This archive of anomalies and responses is structured as a quickly searchable internal knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit fast access to manufacturers' internal product engineers so Progent's remote service experts are able to find the most efficient solutions in the least time.

Initiate Online UNIX, Linux, Solaris, or Apple Mac OS X Technical Support from Progent
To access Progent's phone services in Toledo or anywhere in Ohio or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.

Phone-based Network Support Services Offered Progent
Progent's phone-based technical service engineers possess certified skills in an extensive set of technologies. This broad range of IT skills enables Progent's consultants to handle virtually any problem likely to occur in a small or midsize company information system. Certifications earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.

To support companies with mixed-operating system environments, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP experts, and Information System Security Architecture Professional consultants.

Phone-based services Offered by Progent to customers in Toledo and throughout the state of Ohio include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online consulting services address a broad range of information technology such as system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and easy management, and migration from older applications to the latest MS Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux consultants can provide urgent online assistance for diagnosing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

    Major Linux variants for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco CCIE Consultants for Toledo, OhioThe Cisco CCIE credential is the top accreditation for network consultants, and certifies a person's networking skills at the expert level. Cisco qualified CCIEs know how to handle even the most stubborn problems occurring in network infrastructure design, deployment, maintenance, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of expertise enables them to solve even the most difficult problems rapidly. In typical instances, less qualified service providers can struggle for many hours or even days with identical problems that a CCIE can fix in a few minutes. Few support providers make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers quick telephone access to a CCIE so you can receive urgent assistance for serious network infrastructure issues that are crippling business productivity but are outside the comfort zone of your ordinary network maintenance personnel. Progent's Cisco-qualified CCIE engineers can communicate with your environment via advanced on-line support tools to perform fast, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular selection of networking devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Certified Microsoft Windows Support
    Microsoft Windows Support for Toledo, OhioProgent's Microsoft-certified remote support professionals can provide network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the assistance of support professionals who can assist you with a wide variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 development, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, Small Business Server support, and Windows Essentials cloud integration.

    Progent also can deliver a broad range of remote desktop support including Microsoft Windows 7 migration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISM and CISSP Qualified Network Security Professionals
    CISSP Qualified System Security Consultants for Toledo, OhioProgent's qualified CISSP and ISSAP security engineers can provide a range of system protection solutions to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recover quickly after a serious penetration. Security consulting services offered by Progent cover comprehensive network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; building secure architectures for remote and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine local resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small businesses often need. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Call Center support programs for small businesses with environments that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller companies who don't have the money or time to support an internal Help Desk Call Center but who want quick response from a dependable Help Desk with professional phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless reinforcement of your existing Helpdesk staff. Progent's Virtual Call Center can act as an escalation alternative for the most difficult network issues, or be ready in overflow situations when your ordinary resources are too busy.

    Progent's Help Desk consulting services can support you in establishing an efficient new Call Center or revamping your existing organization, identifying or modifying Help Desk Call Center software products to handle the particular demands of your corporation, or providing temporary phone support personnel to reinforce your in-house Help Desk Call Center resources to deal with high-demand events such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your clients in Toledo or anywhere in the state of Ohio immediate communication with a reliable technical support resource with substantial background providing telephone-based consulting and online diagnostics for IT systems based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk the reputation as a significant driver of company success, and Progent's aim is to solve instead of merely document IT issues.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Team provides remote professional consulting support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications such as CRM, Project, Word, and MS Excel. For more information about Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac consultants can support the creative components of Mac environments by offering remote help support and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio or video or establishing an audio/video post production lab.

    Remote Network Monitoring Services
    Progent can provide businesses in Toledo, or anywhere in the state of Ohio, remote network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By exposing possible problems before they expand into full-scale emergencies, automated monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows systems, or networks that incorporate a mix of platforms.

How Your Toledo Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote help with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.















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