Immediate Online Consulting for Toledo UNIX or Linux NetworksFor small and midsize companies located in Toledo or anywhere in Ohio, Progent offers help for networks based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.

Progent's remote technical support engineers represent exceptional value because they are equipped with the practical background and the sophisticated technology to solve most network issues rapidly. This lowers immediate expenses because solutions take up a smaller number of billable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company benefits even more in indirect expenses by minimizing or eliminating system outages and associated losses resulting from business disruption, upset clients, idle employees, and de-focused management.

Progent's pricing model for online support is designed to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged just for the services that you actually get. Unlike typical online support organizations, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate situations where speedy. minor fixes manage to end up as large invoices. Progent's penchant for solving technical issues quickly results in your business saving money.

Progent's Remote Support Technologies
Over time, Progent has developed an array of optimized technologies and field-tested methodologies that promote the maximum level of efficiency for online engineering help and repair for small business computer networks. Progent provides secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to communicate with your company's system without breaching corporate security.

Progent's highly evolved service database application stores thorough histories of all support that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance rendered to each Progent client by every engineer. This database of issues and resolutions is structured as a readily searchable proprietary database that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft permit access to other massive support knowledge bases and allow fast access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to come up with optimal resolutions promptly.

Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Toledo or anywhere in Ohio or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.

Remote Technical Services Provided by Progent
Progent's remote technical support engineers have certified skills in an extensive set of disciplines. This broad range of technical skills enables Progent's consultants to tackle virtually any crisis likely to crop up in a small company information system. Certifications awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To support customers with multi-OS networks, Progent also provides the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support Offered by Progent to customers in Toledo and throughout the state of Ohio include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of information technology including system infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from older applications to current MS Windows or Linux environments. Progent's group-oriented methodology for solving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer emergency phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:

    Important Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Toledo, OhioThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking engineers, and validates an individual's networking knowledge at the master level. Cisco CCIEs know how to handle even the most complex challenges associated with network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional value since their broad expertise enables them to resolve even the most complex problems rapidly. In typical instances, less qualified service providers can wrestle for hours or even days with the same tasks that a CCIE can resolve in a few minutes. Few support firms make CCIEs accessible to support small and medium sized companies. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can receive immediate support for complex network problems that are hurting worker efficiency but are beyond the experience of your ordinary network support resources. Progent's Cisco CCIE engineers can tie into your network via sophisticated on-line support technology in order to perform efficient, safe, and economical analysis and repair. Progent's CCIEs offer assistance with all of Cisco's top-selling family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN technology.

  • Authorized Windows Support
    Microsoft Windows Experts for Toledo, OhioProgent's Microsoft-qualified remote support professionals can provide computer system problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help your company with a broad variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server design, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide range of remote PC desktop support such as Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Certified System Security Consultants
    CISSP Qualified Network Security Specialists for Toledo, OhioProgent's certified CISSP and ISSAP security engineers offer a variety of system protection solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to recover quickly after a serious breach. Security consulting services available from Progent include: comprehensive security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious attacks; setting up firewalls; building safe architectures for off-site and mobile communication; defending your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting to help businesses of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that utilize physical IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects that small companies often need. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important fields of information technology enables customers to execute critical projects within budget and on schedule. Progent's special remote engineering services include:
  • Help Desk Call Center Support
    Progent's Call Center programs for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are designed for small organizations who lack the money or time to build and maintain an in-house Help Desk Call Center but who require fast communication with an efficient Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is designed for bigger businesses and operates as a transparent supplement to your established Call Center organization. Progent's Virtual Help Desk can operate as an escalation alternative for complex computer system challenges, or be ready in hectic situations when your ordinary support engineers are overwhelmed.

    Progent's Help Desk consulting support can support you in building an efficient new Call Center or enhancing your established organization, identifying or enhancing Help Desk Call Center application software to handle the unique requirements of your corporation, or providing temporary phone support staff to supplement your internal Help Desk group to handle unusually busy events like software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced information technology professionals offers your workers in Toledo or anywhere in the state of Ohio instant assistance from a large network service group with substantial experience providing telephone-based consulting and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a crucial contributor to company success, and Progent's policy is to resolve instead of just record network issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff provides online professional engineering support and education in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. For more on Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac experts can nurture the artistic facets of Macintosh environments by delivering phone-based consulting support and education in imaging, audio, and video. Progent's support professionals can provide assistance in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common projects such as capturing or digitizing audio/video or building an audio/video post production facility.

    Online Network Monitoring Services
    Progent can provide companies in Toledo, or anywhere in the state of Ohio, online computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so that your IT maintenance is proactive and automated. By detecting emerging problems before they cause downtime, automated monitoring can avoid stressful and costly service breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks based on a mix of platforms.

How Your Toledo Business Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.















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