Fast Online Consulting for Toledo UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Toledo or anywhere in the state of Ohio, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISA and CISSP-certified security engineers to help with advanced security design and business continuity planning.

Progent's online support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced technology to resolve the majority of network issues quickly. Efficient support reduces direct costs since solutions accumulate a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with indirect expenses by minimizing or eliminating network downtime and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management.

Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to typical online service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from situations where quick repairs somehow turn into large tabs. Progent's skill at dealing with problems quickly results in your company spending less cash.

Progent's Online Support Technologies
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies that permit the highest degree of effectiveness for remote engineering help and troubleshooting for small business computer networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to connect to your environment without violating system security.

Progent's proprietary customer support reporting system keeps extensive records describing the support that Progent's clients have received. Progent's authorized consultants have access to the specifics of assistance provided to every Progent customer by every consultant. This history of issues and responses is organized as a conveniently accessible proprietary knowledge base that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft permit access to additional massive technical knowledge bases and allow quick response from manufacturers' internal support staff so Progent's remote consulting specialists can arrive at the best resolutions promptly.

Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Toledo or anywhere in Ohio or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.

Phone-based Support Services Provided by Progent
Progent's phone-based consulting engineers offer advanced credentials in an extensive set of products and technologies. This breadth of IT skills permits Progent's engineers to address almost any emergency that may crop up in a small company information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with multi-platform environments, Progent also provides the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support services Offered by Progent to clients in Toledo and anywhere in the state of Ohio include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad range of information technology such as system architecture, messaging solutions, network and operational security, UNIX and Windows integration, virtual server products for server consolidation and easy administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX and Linux consultants can provide urgent online help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:

    Important Linux versions for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Toledo, OhioThe Cisco Certified Internetwork Expert credential is the premier recognition for network engineers, and indicates an individual's networking skills at the expert level. CCIEs know how to deal with the most intractable issues encountered in network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide excellent value because their deep experience enables them to solve even the most difficult problems rapidly. In many cases, less qualified service providers can wrestle for hours or days with the same problems that a CCIE can dispose of in minutes. Few service providers make Cisco CCIEs accessible to help small and mid-size companies. Progent can provide fast telephone contact with a CCIE so you can receive immediate assistance for severe network infrastructure problems that are hurting business efficiency but are not within the comfort zone of your local network service resources. Progent's Cisco-qualified CCIE engineers can communicate with your environment via sophisticated remote troubleshooting technology to provide efficient, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer consulting for the entire range of Cisco's popular family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN technology.

  • Authorized Windows Support
    MS Windows Expertise for Toledo, OhioProgent's Microsoft-qualified online support professionals can deliver network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 management, SharePoint Server 2013 design, Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a full array of remote PC desktop services such as Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified System Security Consultants
    CISSP Certified Network Security Specialists for Toledo, OhioProgent's qualified CISSP and ISSAP security consultants offer a variety of security solutions that can improve the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help your business to clean up quickly following a serious penetration. Security solutions offered by Progent cover thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; installing firewalls; designing safe mechanisms for remote and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting services to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine local IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract projects that small companies often need. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology enables customers to complete critical projects within budget and on time. Progent's special online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center service options for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for small businesses who don't have the budget to support an in-house Help Desk Call Center but who want quick access to an effective Help Desk Call Center with professional phone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for larger companies and acts as a seamless extension of your established Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle the most difficult technical challenges, or be ready in those situations when your ordinary resources are overwhelmed.

    Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or improving your existing one, evaluating or enhancing Call Center application software to meet the unique demands of your company, or providing temporary phone support staff to supplement your internal Help Desk resources to deal with high-demand events like software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned network professionals offers your workers in Toledo or anywhere in the state of Ohio immediate access to a reliable network service group with extensive experience providing telephone-based consulting and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center recognition as a key driver of company productivity, and Progent's policy is to solve instead of merely track network issues.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff can supply remote advanced engineering expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for popular Microsoft applications such as CRM, MS Project, MS Office Word, and MS Office Excel. To read more about Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can nurture the imaginative elements of Apple Mac computing by offering remote consulting services and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a range of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs like capturing or digitizing audio/video or building an audio/video post production lab.

    Remote Network Monitoring Support
    Progent offers companies in Toledo, or anywhere in the state of Ohio, online network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your IT support is proactive rather than reactive. By exposing looming issues before they result in downtime, system monitoring can avoid disruptive and expensive information system crises. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems that incorporate multiple platforms.

How Your Toledo Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.

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