Immediate Remote Technical Support for Toledo UNIX, Linux, or Solaris SystemsFor small businesses in Toledo or anywhere in Ohio, Progent offers help for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security design and disaster recovery preparedness.

Progent's online technical support services offer excellent value due to the fact that they have the practical experience and the advanced technology to resolve most information system problems quickly. This reduces immediate expenses since solutions take up fewer billable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves additionally in indirect costs by minimizing or avoiding system outages and related losses due to business disruption, upset customers and vendors, idle workers, and de-focused management.

Progent's billing model for online help is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike many remote support companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with situations where speedy. minor solutions somehow end up as big bills. Progent's skill at disposing of technical issues quickly results in your business saving cash.

Progent's Online Technical Support Technologies
Over the years, Progent has developed a set of optimized tools and field-proven methodologies that promote the maximum level of efficiency for remote consulting and repair for small and midsize business information systems. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the experts of Progent's Technical Response Center to access your system without breaching corporate security.

Progent's sophisticated technical support database application includes comprehensive records of the service that Progent's customers have received. Progent's staff consultants have the benefit of the records of services delivered to every customer by any Progent consultant. This archive of trouble tickets and repairs is stored as a conveniently searchable proprietary knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft make available additional extensive technical knowledge bases and allow quick access to manufacturers' internal product engineers with the result that Progent's online consulting specialists can find the most efficient solutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple Mac OS X Network Support from Progent
To get started with Progent's remote support in Toledo or anywhere in Ohio or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.

Remote Network Support Services Offered Progent
Progent's phone-based technical support experts possess certified skills in a comprehensive set of products and technologies. This breadth of IT skills allows Progent's consultants to resolve almost any crisis that may crop up in a small company information system. Credentials awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to customers with mixed-OS networks, Progent also offers the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Online technical support services available from Progent to companies in Toledo and throughout the state of Ohio include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a broad spectrum of information technology including network infrastructure, email systems, network and process security, UNIX and Windows coexistence, VMware products for server hardware economization and easy administration, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX/Linux consultants can offer emergency phone-based assistance for resolving problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:

    Important Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco CCIE Consultants for Toledo, OhioThe Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and indicates a person's networking skills at the expert level. CCIEs can handle the most complex problems occurring in network infrastructure planning, installation, management, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or locating program updates. CCIEs provide exceptional value since their broad experience permits them to fix the most complex problems rapidly. In many cases, less qualified service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Few consulting providers make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so you can receive timely help for severe network issues that are impacting business productivity but are beyond the comfort zone of your regular computer maintenance providers. Progent's Cisco CCIE support experts can interface to your environment by means of state-of-the-art remote support tools to perform efficient, safe, and economical analysis and remediation. Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network products.

  • Certified Windows Expertise
    Windows Support for Toledo, OhioProgent's Microsoft-certified online service professionals can deliver computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the assistance of support professionals who can assist your company with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server application development, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide array of remote PC desktop support and troubleshooting services such as Windows 7 integration, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Qualified Network Security Specialists
    CISSP Qualified System Security Consultants for Toledo, OhioProgent's certified CISSP and ISSAP network security consultants can provide a variety of system protection services to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist your business to clean up quickly after a serious penetration. Security services available from Progent include: in depth network security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm assaults; installing firewalls; building safe architectures for off-site and mobile communication; defending your messaging system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract projects that small companies often need. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special areas of information technology enables customers to execute major projects within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Support
    Progent's Help Desk support alternatives for small companies with networks that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller companies who lack the budget to build and maintain an internal Help Desk Call Center but who require fast communication with an effective Call Center with professional phone support plus the in-depth expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent supplement to your existing Call Center staff. Progent's Virtual Help Desk Call Center can serve as an escalation alternative for complex network challenges, or be ready in hectic circumstances when your other support engineers are too busy.

    Progent's Help Desk consulting expertise can guide you in building an efficient new Call Center or enhancing your current one, identifying or modifying Call Center application software to handle the special requirements of your corporation, or providing occasional online staff to reinforce your existing Help Desk Call Center team to deal with unusually busy events like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of seasoned network professionals offers your computer users in Toledo or anywhere in the state of Ohio immediate assistance from an effective network service resource with substantial background offering telephone-based help and remote troubleshooting for IT systems powered by UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's charter is to earn the Call Center the reputation as a significant driver of business efficiency, and Progent's goal is to solve and not just annotate IT problems.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Group provides online and in-depth consulting support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Project, Office Word, and Excel. To learn more information on Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac consultants can promote the imaginative aspect of Apple Mac environments by offering remote help services and training in imaging, audio, and video. Progent's consultants can provide help in a variety of Macintosh creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common projects such as capturing or digitizing audio/video or setting up an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent offers companies in Toledo, or anywhere in the state of Ohio, remote network monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By anticipating potential trouble spots before they expand into crashes, proactive monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X systems, Microsoft environments, or systems that incorporate multiple OS platforms.

How Your Toledo Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote support with UNIX/Linux, Solaris, or Apple Mac environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.

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