UNIX, Linux, Solaris, and Apple Mac OS X Remote Support for Toledo Small Office Networks
For small companies located in Toledo or anywhere in Ohio, Progent provides round-the-clock phone help for computer systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided online support to businesses in all 50 states in the United States. Progent also offers the consultation Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer excellent value because they have the real-world background and the advanced tools to resolve the majority of information system issues quickly. Efficient support lowers direct expenses since solutions accumulate fewer chargeable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your company benefits even more in incidental costs by minimizing or avoiding system outages and related costs resulting from business disruption, upset clients, unproductive workers, and distracted management.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the support that you actually get. Unlike many remote support companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent scenarios where speedy. minor repairs somehow end up as substantial invoices. Progent's skill at dealing with problems quickly results in your business conserving money.
Progent's Online Service Technologies
Over the years, Progent has fine tuned a collection of customized tools and field-proven methodologies which allow the maximum level of effectiveness for remote technical support and repair for small and midsize business computer networks. Progent provides secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to link to your company's network remotely without compromising system security.
Progent's proprietary technical support reporting system maintains detailed documentation for the service that Progent's customers have received. Progent's staff service personnel have access to the details of support provided to each client by every consultant. This history of problems and solutions is stored as a readily accessible internal database that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and close partnerships with important industry leaders including Cisco and Microsoft permit access to additional massive support databases and to vendors' in-house product engineers so that Progent's online consulting specialists are able to arrive at the most efficient resolutions promptly.
Get Remote UNIX, Linux, Solaris, or Mac OS X Technical Help from Progent
To get started with Progent's remote services in Toledo or anywhere in Ohio or to learn additional information about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has a critical requirement for network support, visit Immediate Emergency Support.
Online Technical Support. Network Support Services Provided by Progent
Progent's phone-based support engineers have certified skills in a comprehensive set of technologies. This broad scope of IT skills enables Progent's consultants to manage almost any crisis that may crop up in a small or midsize business network. Certifications held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco Systems certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
Online support Offered by Progent to companies in Toledo and anywhere in the state of Ohio include:
UNIX/Linux, Solaris, and Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a broad range of information technology such as system architecture, email systems, system and operational security, UNIX and Windows coexistence, virtual server products for server economization and easy administration, and migration from older applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for solving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent remote help diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and indicates a person's technical skills at the expert level. CCIEs know how to handle the most difficult problems surrounding network design, deployment, management, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating software updates. CCIEs offer exceptional value since their deep experience allows them to resolve the most complex problems rapidly. In typical instances, less experienced engineers can struggle for hours or days with the same tasks that a CCIE can resolve in minutes.
Few service firms make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers fast telephone contact with a CCIE so your company can get urgent support for serious network infrastructure problems that are impacting business efficiency but are beyond the comfort zone of your local IT service group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your environment via the latest remote troubleshooting tools to provide efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs have assistance with the entire range of Cisco's market leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Experts Progent's Microsoft-qualified remote service engineers offer network problem solving and consulting support for the complete line of Microsoft server and business application products. Progent is a Microsoft Gold Partner consulting firm and can offer your business the services of consulting engineers who can assist to integrate, troubleshoot and administer the entire family of Microsoft Windows Servers including Windows 2003 Server, Microsoft SQL Server, ISA Server, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange Server, Microsoft Application Center, Microsoft SharePoint Services, Project Server, and Operations Manager 2007 and MOM 2005.
CISM and CISSP Certified Network Security Experts Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of security services to strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to clean up rapidly after a damaging penetration. Security services offered by Progent include: in depth security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; building safe techniques for remote and mobile communication; protecting your email system against viruses, spam, and DHA attacks; and offering round-the-clock network monitoring.
Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for special IT programs that small businesses frequently need. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to execute critical projects economically and on time. Progent's special online consulting solutions include:
Call Center Services
Progent's Call Center support alternatives for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are intended for small organizations who lack the money or time to create an in-house Help Desk but who require quick access to a dependable Help Desk Call Center with professional phone support plus the expertise to escalate complex tasks to advanced consultants.
Progent’s Virtual Help Desk Call Center is intended for larger businesses and acts as a transparent supplement to your established Help Desk team. Progent's Virtual Call Center can operate as a an escalation alternative to handle the most difficult network challenges, or be ready in those circumstances when your ordinary resources are swamped.
Progent's Call Center consulting services can support you in building an efficient new Help Desk Call Center or enhancing your established one, identifying or customizing Help Desk Call Center software products to address the particular requirements of your business, or adding temporary phone support personnel to supplement your in-house Call Center resources during unusually busy scenarios such as software migrations, major upgrades, or installing new business software.
Progent's Call Center team of experienced network professionals offers your customers in Toledo or anywhere in the state of Ohio rapid assistance from an efficient technical support resource with substantial background delivering telephone-based support and remote diagnostics for computer environments based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial enabler of company success, and Progent's intent is to resolve rather than just annotate network issues.
Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group provides remote professional engineering expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, programming, and training for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and Excel. To learn additional information on Progent's consulting, customization, and training services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac consultants can nurture the creative elements of Apple Mac systems by providing remote consulting services and education in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as scanning or digitizing audio/video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Toledo, or anywhere in the state of Ohio, online network and server monitoring services centered around Microsoft Operations Manager, enhanced by Progent to fit your environment so that your computer support is proactive rather than reactive. By uncovering possible issues before they expand into downtime, remote monitoring can minimize stressful and costly service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or systems powered by multiple operating systems.
How Your Toledo Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online support with UNIX/Linux, Solaris, or Apple Mac computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or send email to information@progent.com.
Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Exchange Server 2007 upgrade plan that minimizes network disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-location migrations, Progent offers the experience to complete your move rapidly and economically. Progent's Exchange 2007 help, repair, and consulting offerings include assistance with the integration of third-party enhancements of Exchange 2007 Server that are best aligned to your business goals.
Progent provides national urgent technical support and troubleshooting services for businesses that run Apple Mac environments or whose information systems include a combination of Apple Mac OS X and Microsoft products. Remote network consulting provides optimum return for your IT dollar by protecting client productivity and limiting the time charged for computer analysis and repair. Advanced online support technology and skilled technicians and consultants combine to enable Progent to solve the majority of IT issues without wasting time and money by going to your location. In most of situations your IT problems can be remediated over the phone or via a combination of telephone support and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISM certified security professionals to assist with the toughest system issues.
For custom application creation, Progent can provide software design consultants to produce line-of-business applications in areas such as commercial transaction webs, web site design, Microsoft Business Solutions packages including Great Plains Software accounting system, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progent’s consultants can use Microsoft IIS to build company-specific eCommerce applications based on Microsoft ASP.NET. Also, Progent offers expertise in a broad range of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Progent can help you prepare and implement a smooth migration to Great Plains so that you retain your information, improve your protection, enhance your analytics, take complete advantage of Microsoft Office integration, and minimize productivity interruption by designing and executing a smart migration strategy. Progent can also help educate new Microsoft Dynamics Great Plains users so you don't lose productivity. Progent can enhance your financial reports and business analytics by providing Crystal Reports consulting, FRx programming, and Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to produce custom business software and eCommerce solutions that work transparently with Microsoft Dynamics Great Plains.
Progent’s data center support services are designed for businesses with hardware housed at IDCs or data center co-location hosting facilities and requiring timely in-person service at the colo site as well as off-site help from Microsoft and Cisco qualified experts. Progent provides a full range of data center and data center and colo support services such as system topology evaluation, Windows and UNIX server installation and maintenance, tech support for server and communications networking, design and installation of high availability systems, architecting and deploying layered security defenses, firewall integration and troubleshooting, configuring load balancing environments, and planning high-availability server and storage clustering systems.
Cisco's security and remote connection technology for small companies provide a comprehensive range of manageable security solutions to help safeguard your wired and wireless network infrastructure. Cisco's VPN product family includes switches, firewalls, intrusion detection systems and VPN concentrators. Progent's professional consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who are able to assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco wireless appliances, and other Cisco security technologies that fit best with your company objectives.
For enterprises with branches in Northern California or any region served by Progent's engineers, Progent's Microsoft-qualified IT support experts and authorized Cisco system specialists offer a variety of IT consulting services including project planning, SOX compliance, office relocations, corporate security, system architecture, local or remote branch office support, and technical support for collocation hosting environments. A Progent network architect can show you how to plan a multi-site network that makes smart use of colocation facilities and Internet hosting sites. Progent’s Microsoft certified consultants can help major corporations design, deploy and support major rollouts of updated versions of Microsoft products such as Enterprise Active Directory, Exchange Server, SMS Server, Microsoft SQL, and Enterprise Windows. Progent’s CCIE and CCNP consultants can help you configure Cisco products for connectivity solutions that combine basic, high-speed, integrated, and wireless networking.
Progent’s Microsoft certified consultants offer a variety of support services for Great Plains Business Software. Microsoft Dynamics GP is a Microsoft accounting platform and business management tool based, like all Microsoft financial tools, on the expandable and familiar foundation of Windows technology. Microsoft Dynamics GP 9.0, the latest edition of Microsoft financial software in the Microsoft Great Plains Accounting line, offers an affordable tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Microsoft Great Plains is simple to deploy and configure, and with its modular design you can license only the functions you currently need, with the option to add clients and increase functionality when necessary. Progent’s Microsoft Great Plains Software support experts can show you how to deploy, configure and administer Microsoft Dynamics GP 9.0 and also earlier editions of Great Plains such as Microsoft Great Plains 8.0 and Microsoft Great Plains 7.5.
Progent's Microsoft-certified experts have 18 years of experience providing e-mail, electronic messaging and telecommunications/email combination solutions for San Francisco Bay Area businesses. Progent provides economical Microsoft Exchange Server consulting services to enhance email security and virus defense, achieve high availability email, and implement remote and mobile email access. Progent’s Microsoft Exchange help and support services can aid you in planning and implementing a Microsoft Exchange update or a migration from a legacy SMPT system or outdated Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2003 or Microsoft Exchange Server 2000. Progent also provides Windows XP and Vista desktop Microsoft Mail consulting for Microsoft Exchange and Outlook and can help you configure Microsoft Outlook 2003, Microsoft Outlook 2000, Microsoft Outlook XP, and Outlook Web Access. For email virus protection and spam filtering, Progent supports Postini managed services and Trend Micro software. Progent is a Postini Managed Service Provider (Postini MSP). As a Postini aggregator, Progent is able to help small companies take advantage of Postini’s advanced spam blocking solutions.
Progent’s IT outsourcing services for small companies feature planning Server 2003, Microsoft .NET Server, and Microsoft BackOffice environments, managing upgrades to Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and on-site repair, fixing stubborn IT problems, and producing a company-wide security strategy. Progent can show you how to enhance system reliability and performance with fault-tolerant technologies, resilient network topology, and proactive network monitoring. Progent also offers project management assistance for large-scale migrations and can assist with requirements assessment, resource inventory, BOM production, sourcing selection, purchasing logistics, and full documentation. Progent’s IT outsourcing service also features training for office productivity software such as Office XP.
Exchange Servers and Apple Mac computers can work together efficiently. Progent's Mac and Microsoft certified experts can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to collaborate with teammates who use Microsoft Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can collaborate, enabling Mac users to get and send email, search the GAL, copy addresses, synchronize calendars, and alert fellow workers to meetings via your Exchange account. Progent will make sure that your Exchange Server is properly configured and that WebDAV and Outlook Web connectivity are enabled. Progent also offers customized one-on-one Entourage training.
If you are developing UNIX-based software on a network that includes Windows-based processors, desktops, and office applications, Progent can provide comprehensive network support outsourcing that allows you to focus on your area of high-value know-how while avoiding the continual distraction of maintaining your business network. By using smart server monitoring and by delivering remote and in-person support as your company needs it, Progent offers an economical alternative for maintaining an information system that provides high dependability, protection, and efficiency. Progent's developer support services feature full-service it outsourcing, virtual server infrastructure, remote and on-sitesupport and troubleshooting, 24x7 monitoring, and help desk services.
For small companies located in Toledo or anywhere in Ohio, Progent provides round-the-clock phone help for computer systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided online support to businesses in all 50 states in the United States. Progent also offers the consultation Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and troubleshooting issues.
The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and indicates a person's technical skills at the expert level. CCIEs know how to handle the most difficult problems surrounding network design, deployment, management, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating software updates. CCIEs offer exceptional value since their deep experience allows them to resolve the most complex problems rapidly. In typical instances, less experienced engineers can struggle for hours or days with the same tasks that a CCIE can resolve in minutes.
Progent's Microsoft-qualified remote service engineers offer network problem solving and consulting support for the complete line of Microsoft server and business application products. Progent is a 
Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of security services to strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to clean up rapidly after a damaging penetration. Security services offered by Progent include: in depth security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; building safe techniques for remote and mobile communication; protecting your email system against viruses, spam, and DHA attacks; and offering round-the-clock network monitoring.
