Fast Phone Help for Toledo UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Toledo or anywhere in Ohio, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the services of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery preparedness.

Progent's remote support services represent excellent value because they have the practical experience and the advanced tools to resolve most information system problems quickly. This lowers direct costs because service calls accumulate a smaller number of billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset clients, idle workers, and de-focused executives.

Progent's billing model for remote support is designed to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to typical online support organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent scenarios where fast fixes manage to turn into large invoices. Progent's skill at dealing with problems quickly results in your company spending less cash.

Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that permit the maximum degree of efficiency for online help and troubleshooting for small and midsize company IT systems. Progent offers protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's remote service group to communicate with your system without breaching corporate security.

Progent's advanced service database application maintains extensive records for all service that Progent's customers have received. Progent's staff engineers have the benefit of the details of all help delivered to every client by every Progent engineer. This archive of issues and responses is organized as a conveniently accessible internal knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and formal relationships with major industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's online consulting experts can find the best resolutions promptly.

Get Online UNIX, Linux, Sun Solaris, or Mac OS X Computer Assistance from Progent
To get started with Progent's phone support in Toledo or anywhere in Ohio or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.

Online Support Services Available from Progent
Progent's phone-based consulting experts have certified skills in a comprehensive set of technologies. This broad range of capability enables Progent's engineers to manage virtually any problem likely to occur in a small business network. Credentials held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with mixed-OS environments, Progent also offers the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

Online support Offered by Progent to small businesses in Toledo and throughout the state of Ohio include:

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online support services cover a wide array of computer technology including system architecture, email systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and migration from legacy applications to current Microsoft Windows or Linux solutions. Progent's group-based approach to resolving network problems enables fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX/Linux consultants can provide emergency phone-based help for resolving problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:

    Important Linux versions for which Progent offers expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco CCIE Consultants for Toledo, OhioThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and certifies a person's networking skills at the master level. CCIEs know how to resolve even the most intractable problems occurring in network infrastructure design, deployment, administration, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs provide exceptional value because their depth of experience permits them to resolve even the most complex problems quickly. In common instances, less qualified engineers can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Few support organizations make CCIEs accessible to help small and medium sized businesses. Progent can provide quick telephone access to a CCIE so your company can receive immediate help for complex network infrastructure issues that are lowering business productivity but are outside the scope of your ordinary network maintenance providers. Progent's Cisco CCIE support experts can connect to your environment by means of sophisticated remote troubleshooting technology to provide fast, safe, and economical analysis and repair. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.

  • Certified MS Windows Expertise
    Windows Experts for Toledo, OhioProgent's Microsoft-certified remote service professionals offer network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting professionals who can help your company with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server application development, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server planning, Small Business Server support, and Windows Essentials cloud integration.

    Progent in addition can deliver a wide array of remote desktop consulting and support services including Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Certified System Security Professionals for Toledo, OhioProgent's accredited CISSP and ISSAP security engineers offer a variety of security services to bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help you to recover quickly following a damaging breach. Security support services available from Progent include: thorough security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious attacks; setting up firewalls; building safe architectures for remote and mobile communication; securing your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting to help companies of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract projects that small companies often need. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's special online engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller companies who don't have the money or time to support an in-house Help Desk Call Center but who need fast communication with a dependable Call Center with professional telephone support as well as the in-depth expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless reinforcement of your established Helpdesk organization. Progent's Virtual Help Desk can act as an escalation option for complex network issues, or be ready in hectic situations when your regular resources are swamped.

    Progent's Call Center consulting services can guide you in building an effective new Help Desk or improving your current one, evaluating or modifying Help Desk software to meet the special demands of your company, or providing temporary phone support staff to work with your in-house Call Center group to handle high-demand situations such as software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned information technology professionals offers your computer users in Toledo or anywhere in the state of Ohio rapid assistance from an effective support resource with extensive background offering telephone-based consulting and remote troubleshooting for networks based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's focus is to give the Call Center perception as a key enabler of business success, and Progent's goal is to fix instead of just track technical problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff can supply online and in-depth engineering expertise and training in special business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for Microsoft business applications including CRM, MS Project, MS Office Word, and MS Excel. For more about Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Mac professionals can promote the creative facets of Macintosh environments by offering remote consulting support and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as capturing or digitizing audio or video or establishing an audio/video post production studio.

    Online Network Monitoring Support
    Progent can provide businesses in Toledo, or anywhere in the state of Ohio, online network and server monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By anticipating potential trouble spots before they evolve into downtime, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Windows environments, or environments that incorporate a variety of OS platforms.

How Your Toledo Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple Mac computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.

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