Fast Online Help for Toledo UNIX or Linux SystemsFor small businesses located in Toledo or anywhere in Ohio, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has provided online support to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity problems, plus the assistance of CISSP-accredited security engineers to help with high-level security design and disaster recovery planning.

Progent's remote support engineers offer excellent value due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of information system problems rapidly. Efficient support reduces immediate costs because solutions require a smaller number of billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company saves even more with indirect expenses by minimizing or avoiding network outages and associated losses due to business discontinuity, upset clients, unproductive workers, and distracted executives.

Progent's pricing policy for remote help is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you receive. Unlike many online support firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate scenarios where speedy. minor fixes manage to turn into major tabs. Progent's penchant for handling problems efficiently results in your business saving cash.

Progent's Online Technical Support Technologies
Over time, Progent has developed an array of optimized tools and proven processes that allow the maximum degree of effectiveness for online technical support and repair for small company information systems. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to access your environment remotely without compromising corporate security.

Progent's proprietary customer support database application keeps detailed histories for all service that Progent's clients have been provided. Progent's staff service personnel have access to the details of support rendered to each Progent client by any Progent consultant. This archive of issues and solutions is organized as a readily retrievable internal knowledge base that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft permit access to additional massive support databases and permit fast response from manufacturers' internal engineering staff so Progent's online service experts can come up with the most efficient resolutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or Mac OS X Network Help from Progent
To get started with Progent's remote services in Toledo or anywhere in Ohio or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.

Online Technical Support Services Provided by Progent
Progent's phone-based technical support experts have credentials in an extensive array of disciplines. This breadth of capability enables Progent's engineers to tackle almost any emergency that may occur in a small business network. Certifications awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Associate.

To help clients with multi-OS networks, Progent also offers the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support provided by Progent to customers in Toledo and throughout the state of Ohio include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online support services cover a broad range of computer technology including system infrastructure, email systems, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server economization and simplified management, and transitioning from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX/Linux consultants can provide emergency phone-based help for analyzing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:

    Major Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Toledo, OhioThe Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and indicates a person's technical knowledge at the master level. Cisco CCIEs know how to deal with the most stubborn issues surrounding network infrastructure design, installation, administration, security, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying program patches. CCIEs offer excellent value because their depth of experience allows them to solve even the most intractable problems rapidly. In common cases, less experienced consultants can struggle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Few consulting providers make CCIEs available to support small and medium sized businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can get timely assistance for serious network issues that are impacting worker efficiency but are not within the scope of your regular network service resources. Progent's Cisco CCIE consultants can interface to your environment by means of sophisticated remote troubleshooting technology to perform fast, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading family of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Certified MS Windows Expertise
    Microsoft Windows Expertise for Toledo, OhioProgent's Microsoft-certified remote service engineers can deliver computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a broad range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2013 application development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full array of online desktop support services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Professionals
    CISSP Certified Network Security Engineers for Toledo, OhioProgent's qualified CISSP and ISSAP network security consultants can provide a variety of security services to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or assist you to clean up quickly after a damaging penetration. Security consulting services available from Progent cover in depth security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; installing firewalls; establishing secure techniques for off-site and mobile access; guarding your messaging infrastructure from spam and DHA attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects that small businesses often request. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller businesses who don't have the resources to create an internal Help Desk Call Center but who need fast response from a dependable Help Desk with professional telephone assistance plus the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is designed for larger companies and acts as a transparent extension of your existing Help Desk resources. Progent's Virtual Help Desk can act as an escalation resource to resolve the toughest technical challenges, or be ready in hectic instances when your other service providers are overwhelmed.

    Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or enhancing your current one, selecting or enhancing Help Desk Call Center software to meet the unique demands of your company, or providing temporary online staff to work with your in-house Help Desk Call Center group to deal with high-demand situations like software transitions, major updates, or rolling out new applications.

    Progent's Help Desk staff of veteran network experts provides your customers in Toledo or anywhere in the state of Ohio instant assistance from an effective support group with substantial background delivering telephone-based consulting and online diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a key enabler of business performance, and Progent's aim is to fix rather than merely record technical problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based advanced engineering expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom development, and education for popular Microsoft applications including CRM, Office Project, MS Office Word, and Excel. For additional information on Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac consultants can support the artistic elements of Apple Mac systems by providing phone-based consulting support and training in imaging, audio, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special procedures like scanning or digitizing audio/video or building an audio/video production facility.

    Remote Network Monitoring Support
    Progent can provide businesses in Toledo, or anywhere in the state of Ohio, online network and server monitoring support powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they expand into crashes, system monitoring can ward off inconvenient and expensive service failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows environments, or networks that incorporate a combination of OS platforms.

How Your Toledo Company Can Contact Progent's Online Support Experts
To contact Progent about emergency remote assistance with UNIX/Linux, Solaris, or Apple Mac environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.