Fast Online Help for Toledo Networks
Immediate Online Consulting for Toledo NetworksFor businesses located in Toledo or anywhere in the state of Ohio, Progent offers online support for computer systems powered by Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the assistance of CISA and CISM-certified security engineers to help with advanced security design and diagnostic jobs.

Progent's online technical support experts provide excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to resolve most information system problems quickly. This lowers immediate expenses since service calls require minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization saves even more in incidental expenses by reducing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting experience is especially helpful in environments that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing model for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to typical online support firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor repairs somehow turn into major invoices. Progent's skill at solving technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized tools and proven processes which ensure the highest level of effectiveness for online help and repair for IT networks of any size. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's Technical Response Center to interface to your system without violating system security.

Progent's powerful service database system maintains extensive documentation for all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of assistance delivered to every Progent client by any Progent consultant. This archive of problems and solutions is stored as an easily accessible proprietary database that enables Progent's online technical engineers to share their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close partnerships with key vendors including Cisco and Microsoft open up other massive support databases and permit quick access to vendors' internal support staff with the result that Progent's remote consulting experts can come up with the best resolutions in the least time.

Remote technical support services available from Progent to companies in Toledo and anywhere in the state of Ohio include:

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote engineering services include:
  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the money or time to assemble and manage an in-house Call Center but who want fast access to an effective Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Call Center consulting services can support you in creating an effective new Help Desk or revamping your current organization, selecting or customizing Help Desk Call Center software products to handle the special demands of your corporation, or adding temporary phone support personnel to reinforce your in-house Help Desk resources to handle high-demand events such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of experienced network professionals gives your customers in Toledo or anywhere in the state of Ohio quick communication with a large support group with years of background delivering phone help and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to business success, and Progent's policy is to resolve rather than just track IT issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Group offers remote advanced consulting expertise and training in special application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Word, and MS Office Excel. To find out more information on Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Toledo, or anywhere in the state of Ohio, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your business so your IT maintenance is proactive rather than reactive. By uncovering possible issues before they result in crashes, automated monitoring can ward off inconvenient and expensive service crises. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows networks, or networks that incorporate a combination of OS platforms.
How Your Toledo Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online support with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Toledo or anywhere in the state of Ohio, Progent's phone-based network support engineers are ready to provide professional and economical IT support whenever your business has to have it. More than a decade of delivering online tech support has led to Microsoft Gold status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Toledo business deals with a regular freelance consultant or employs a full time organization that can handle typical network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your local resources in cases when your usual service personnel either lack the time or the expertise to handle sudden system emergencies or particularly complicated integration projects.

Details of Progent's Online Computer Services for Toledo
Progent's phone help, remote troubleshooting, network security expertise, and network administration services offer companies in Toledo or anywhere in the state of Ohio the greatest leverage for your support investment. Whether you need occasional phone support and remote network repair or ongoing Help Desk Call Center support and system administration, Progent's professionals can deliver your organization world class network support while allowing you to eliminate the expense and hassle of running a full-service internal IT staff. Key features of Progent's online help services include:

  • Immediate Telephone Contact with Microsoft Certified Professionals
    Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Toledo and is also ideal for customers in more remote regions of Ohio that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting firm, Progent has access to a broad range of Microsoft support utilities, service information, and on-going training.

  • Per Minute Rates to Minimize Costs
    Progent provides remote support on a by-the-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for online help and imposes no periodic subscription fee for support services provided during regular working hours. This keeps you from facing big invoices for simple repairs.

  • Access to Cisco Network Architecture Specialists
    As a Registered Partner for Cisco, Progent can provide help from on-staff professionals who have expertise in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for wireline and wireless networking.

  • Application Specialists Team
    Progent's core support services consist of technology integration, Microsoft Exchange consulting, system security design, and Help Desk outsourcing support. Progent's Application Experts Team offers world-class consulting support in specific business applications. Help available from the Application Experts staff includes:
    Microsoft Dynamics GP Consulting and Programming
    Microsoft Project Training
    Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Consulting
    BI Reporting Development and Training
    UNIX, Linux and Sun Solaris Support
    Microsoft SQL Server 2016 Software Programming and SQL Server 2014 Software Programming and Debugging
    Oracle Management Support and Application Programming
    MySQL Management and Application Programming
    Mac Integration
    Amazon Marketplace Web Service Programming and Debugging

    By providing a full service centralized source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that meet the special requirements of your business.

  • State of the Art Online Access Software
    Protected online access permits Progent's support professionals to see precisely what your users see. This makes it easier to produce fast fixes to issues that could otherwise demand an expensive onsite service call. Cutting-edge remote access tools and expert engineers together enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated system tracking.

  • Support for Leading VPN Products
    Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.

  • 24-hour Support for High Network Availability
    For organizations with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce high system uptime.

  • Help Desk Services
    Progent's Help Desk outsourcing services are designed especially for budget-constrained businesses whose workers require instant recourse to a Help Desk service with effective telephone support and complete escalation ability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, depth of technical expertise, refined support software, and understanding of corporate IT enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the forefront of network support, performing a wide variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This means that you get not just world-class IT help, but also a consultant with field-tested approaches for using technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site visits by the minute. As a result, you are billed just for received support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for services delivered during normal business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you won't be forced to permit simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports transmitted by every consultant to each client. The practice of detailing and archiving service records allows more effective support and avoids a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock system monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from stressful and costly service losses.
How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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