Fast Remote Troubleshooting for Toledo Computer Networks
Urgent Online Help for Toledo NetworksFor companies located in Toledo or anywhere in the state of Ohio, Progent offers remote help for computer systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they possess the real-world experience and have access to the advanced tools needed to resolve most information system problems rapidly. Efficient support lowers immediate expenses because solutions use up minimal billable consulting minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization benefits additionally in indirect costs by reducing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is particularly valuable for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are billed just for the support that you actually get. In contrast to typical online support organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid situations where quick repairs manage to turn into large tabs. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized technologies and field-tested methodologies which promote the maximum level of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to access your environment without violating system security.

Progent's proven service reporting application includes thorough records of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of assistance delivered to each client by any Progent engineer. This archive of trouble tickets and responses is structured as a quickly exploitable proprietary database that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit fast response from manufacturers' internal support staff with the result that Progent's online consulting specialists can arrive at the most efficient solutions quickly.

Online support services offered by Progent to businesses in Toledo and throughout the state of Ohio include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly after a ransomware attack. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete major initiatives economically and on time. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who lack the budget to create an internal Call Center but who want quick access to a reliable Help Desk with professional phone assistance plus the ability to escalate complex problems to high-level consultants.

    Progent's Help Desk consulting support can assist you in creating an efficient new Call Center or enhancing your existing one, evaluating or enhancing Call Center software products to address the particular demands of your company, or adding occasional online staff to work with your existing Help Desk Call Center resources during demanding situations such as software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran network experts gives your workers in Toledo or anywhere in the state of Ohio rapid access to a dependable network service resource with extensive experience delivering telephone-based help and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a major contributor to company productivity, and Progent's policy is to solve rather than simply track technical issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based professional engineering support and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Toledo, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so that your computer maintenance is proactive rather than reactive. By spotting emerging issues before they result in downtime, remote monitoring can head off disruptive and costly information system crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that support a variety of platforms.
How Your Toledo Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Toledo or throughout the state of Ohio, Progent's phone-based network support specialists can provide professional and cost-effective IT help whenever your company needs it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix IT problems rapidly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Toledo organization works with a local freelance consultant or employs a full time IT staff that can handle typical network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to address sudden system emergencies or particularly complex integration problems.

Features of Progent's Remote Computer Support for Toledo
Progent's online support, remote repair, system security consulting, and network administration services offer businesses in Toledo or throughout the state of Ohio unparalleled leverage for your IT investment. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk Call Center support and network administration, Progent's professionals can deliver your office world class network support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical knowledge, fine tuned support software, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Full Range of Servers
    Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you won't be tempted to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by every staff member to every client. The practice of documenting and organizing service records results in more effective support and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your information network from painful and costly service disruptions.
How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.















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