Fast and Affordable Remote Technical Support for Toledo Networks
Immediate Phone Help for Toledo SystemsFor businesses located in Toledo or anywhere in the state of Ohio, Progent provides remote technical support for computer systems based on Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified professionals have provided remote support to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the assistance of CISSP-certified security consultants to handle advanced security design and diagnostic issues.

Progent's remote support engineers offer exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools required to resolve most network problems rapidly. This lowers direct costs because solutions require fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization saves even more with incidental costs by reducing or avoiding network downtime and related losses stemming from business disruption, upset clients, idle employees, and distracted management. Progent's advanced remote consulting expertise is particularly important in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's pricing model for online help is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent scenarios where quick solutions manage to end up as substantial tabs. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and proven methodologies that promote the highest degree of effectiveness for remote technical support and repair for information systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to connect to your environment remotely without violating system security.

Progent's proven technical support reporting application maintains thorough documentation describing the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of assistance provided to each client by every consultant. This database of trouble tickets and fixes is stored as a readily searchable support knowledge base that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to find the most efficient solutions quickly.

Remote technical support services available from Progent to clients in Toledo and throughout the state of Ohio include:

Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:
  • Help Desk Support
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the resources to support an internal Help Desk but who need quick communication with a dependable Help Desk with professional telephone assistance as well as the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is intended for larger companies and acts as a seamless supplement to your established Help Desk team. Progent's Virtual Help Desk can act as a an escalation option for complex network problems, or be ready in overflow instances when your regular resources are swamped.

    Progent's Help Desk team of veteran information technology consultants offers your clients in Toledo or anywhere in the state of Ohio immediate communication with an efficient support group with extensive background delivering telephone-based consulting and remote repair service for networks that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a key contributor to company performance, and Progent's target is to resolve and not just record technical problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team offers online and in-depth engineering expertise and education in key business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Word, and MS Office Excel. For more information on Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Services.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as IPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services managed cloud backup and recovery.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Toledo, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your computer support is proactive and automated. By anticipating looming trouble spots before they grow into network outages, proactive monitoring can ward off stressful and expensive information system failures. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X networks, Windows environments, or networks based on a mix of OS platforms.
How Your Toledo Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote support with Microsoft Windows, Apple Mac, or Linux networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Toledo or throughout the state of Ohio, Progent's phone-based network support engineers are ready to provide effective and affordable IT help whenever your business has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine online access tools to solve IT problems quickly while eliminating the expense and lost time associated with on-site support visits.

Even if your Toledo office relies on a local freelance support technician or employs an in-house organization that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the availability or the expertise to handle sudden system crises or particularly complicated integration problems.

Benefits of Progent's IT Support for Offices in Toledo
Progent's remote network troubleshooting services allow your Toledo company to have the advantages of on-call, enterprise-level network support without the cost of maintaining an in-house IT organization. Your network will acquire greater business worth by being more available, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your on-site support resources
    For most offices in Toledo and throughout Ohio, nearby network support providers, whether consisting of outside consultants or a full-time IT staff, can handle typical network problems. However, major troubles sometimes spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite support technicians. In these cases, Progent's on-call support experts provide an easy, quick, and budget-friendly way to supplement your local help and to pass on valuable information to improve your ability to resolve downstream issues locally.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller businesses often depend on independent freelance consultants. While freelance service people have smaller overhead than larger consulting firms and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the absence of fallback personnel may require your business to go without assistance during an emergency. As your network grows, network unavailability and trouble with critical software become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of reserve service expertise to insure your network is always up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations typically start with an information system created on a modest budget. Without a robust framework, band-aid repairs often get thrown on top of a weak foundation. When a company grows, reliability and scalability problems can hinder the productivity of the business. Such poorly designed environments need careful analysis, intelligent strategic planning, and broad-based technical expertise to evolve to a system architecture able to deliver the solid foundation to meet vital business requirements and facilitate downstream growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller organizations require advice and technical training to navigate through an increasingly complicated maze of technology alternatives capable of promoting business success and enhancing efficiency. They do not need a computer consultant who is trying to resell a certain vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is built around a profitable product instead of the true requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align IT expertise with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, breadth of technical background, refined remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

© 2002- 2017 Progent Corporation. All rights reserved.