Fast Remote Technical Support for Toledo IT Networks
Immediate Online Consulting for Toledo SystemsFor organizations located in Toledo or anywhere in the state of Ohio, Progent offers online help for computer systems based on Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's remote support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools needed to resolve most network issues rapidly. This reduces immediate expenses since service calls accumulate minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is especially important for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are billed just for the support that you receive. In contrast to many online service companies, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and simple model for billing save you from scenarios where fast repairs somehow end up as big bills. Progent's penchant for handling problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized technologies and field-proven processes that ensure the maximum degree of efficiency for remote technical support and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to interface to your computer system without violating system security.

Progent's advanced customer support reporting application keeps comprehensive documentation for all support that Progent's clients have been provided. Progent's team engineers have the benefit of the details of services provided to each customer by any engineer. This history of trouble tickets and resolutions is organized as a conveniently exploitable support knowledge base that enables Progent's remote technical engineers to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and formal partnerships with major technology companies including Cisco and Microsoft make available other vast technical support databases and allow fast response from vendors' in-house product engineers so Progent's remote service experts can determine optimal solutions quickly.

Remote technical services offered by Progent to customers in Toledo and anywhere in the state of Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology used by some of the world's leading enterprises. The ProSight line of IT management outsourcing services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, and infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of critical assets that power your business network. When ProSight Systems Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight Systems Watch server and desktop management consulting.

Special Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables customers to execute major initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who don't have the money or time to build and maintain an internal Help Desk but who need fast communication with an effective Call Center with proficient telephone support as well as the ability to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Call Center is intended for bigger businesses and operates as a transparent reinforcement of your established Helpdesk staff. Progent's Virtual Call Center can act as a an escalation option to handle complex network challenges, or be ready in overflow situations when your regular service providers are too busy.

    Progent's Help Desk Call Center team of veteran information technology experts provides your customers in Toledo or anywhere in the state of Ohio instant communication with a dependable technical support group with substantial background offering telephone-based help and remote repair service for IT systems powered by Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a solid enabler of business productivity, and Progent's target is to resolve rather than just report technical problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts staff provides remote professional consulting support and education in key business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for Microsoft business applications such as CRM, Office Project, Office Word, and Microsoft Excel. To learn additional information on Progent's consulting, customization, and training services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Toledo, or anywhere in the state of Ohio, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By detecting emerging issues before they grow into full-scale emergencies, system monitoring can minimize stressful and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X environments, Microsoft networks, or networks based on a mix of OS platforms.
How Your Toledo Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based support with Windows, Apple Mac, or Linux computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Toledo or anywhere in the state of Ohio, Progent's online network support engineers are ready to deliver expert and affordable IT support the moment your organization requires it. More than a decade of offering online technical assistance has earned Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to solve computer problems quickly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Toledo business has a local freelance support technician or maintains an in-house organization that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to solve sudden system crises or especially complicated integration projects.

Benefits of Progent's Network Help for Companies in Toledo
Progent's online support services enable your Toledo company to have the advantages of on-call, expert network support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic worth by becoming increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    For most offices in Toledo and throughout Ohio, nearby computer service providers, whether consisting of outside consultants or an internal maintenance staff, can solve the majority of technical problems. However, major troubles can spring up when your regular resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's online service experts give you an easy, fast, and budget-friendly solution to supplement your regular resources and to pass on useful knowledge to increase your capability to resolve downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller offices often depend on individual freelance service providers. While freelance service people have less overhead than big consulting organizations and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the lack of fallback help may require your business to wait for help during an IT crisis. As your company grows, system downtime and problems with vital applications become more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system remains up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations often begin with an information system created on a shoestring budget. Without a robust infrastructure, slap-dash fixes often get piled on top of an unstable foundation. When a company grows, reliability and scalability issues can impede the success of the organization. Such poorly built environments need proper analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a network architecture that can offer the stable foundation to handle vital business requirements and ease downstream growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller organizations need advice and technical training to navigate through an ever more complex array of technology options capable of promoting business success and improving productivity. Businesses hardly need a computer engineer who is attempting to earn a commission on a specific vendor's technology. Network support and product selling can result in a situation where the recommended solution is designed around a profitable technology rather than the genuine requirements of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align IT consulting with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned remote support tools, and understanding of corporate IT enable offices to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of network service, performing a broad range of IT projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not only world-class technical skills, but also a support engineer with proven approaches for applying computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help per minute. As a result, you are charged exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be tempted to allow less critical problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by every consultant to every customer. The discipline of documenting and organizing support records allows more efficient support and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your information network from painful and costly service losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.















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