Even if your Toledo company relies on a local freelance consultant or maintains a full time organization that know how to handle typical computer problems, Progent’s Microsoft certified engineers offer a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to deal with sudden system crises or particularly complicated integration problems.

Details of Progent's Online Computer Support for Toledo
Progent's online support, Internet-based troubleshooting, system security expertise, and system management services offer small offices in Toledo or anywhere in the state of Ohio the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk outsourcing support and system management, Progent's professionals can provide your company world class IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:

• Immediate Telephone Access to Microsoft Qualified Professionals
  Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to small businesses in Toledo and is also ideal for customers in geographic areas of Ohio that lack consultants with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has access to a broad range of Microsoft support tools, service databases, and continuing education.

• By the Minute Rates to Minimize Expenses
  Progent offers online help on a minute-by-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for phone help and imposes no monthly subscription fee. This saves you from facing big invoices for simple repairs.

• Availability of Cisco Certified Network Architecture Professionals
  As a Certified Partner for Cisco, Progent can provide the services of authorized specialists with experience in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.

• Application Experts Team
  Progent's core consulting services consist of system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk outsourcing services. Progent's Experts group can provide world-class consulting support for critical application areas. Support available from the Application Experts Group includes:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft Dynamics Customer Relationship Management Help
  • MS Project Training
  • MS Excel Consulting
  • Microsoft Word Help
  • Crystal Reports, MS Access, and FRx Programming
  • UNIX, Linux and Sun Solaris Integration
  • Apple Mac Support
  By providing a full service centralized source for network generalists and specialists, Progent is able to deliver timely, affordable, and thorough IT solutions that address the special requirements of your business.

• Sophisticated Remote Connectivity Software
  Protected online connectivity permits Progent's service professionals to observe exactly what your users see. This makes it possible to find fast fixes to problems that might otherwise demand an expensive personal visit. Effective online connectivity software and experienced technicians combine to enable Progent to repair most network issues quickly and affordably. Progent is an industry leader in online troubleshooting and automated system monitoring.

• Support for Mainstream VPN Products
  Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.

• Round-the-Clock Service for High System Availability
  For small companies with mission-critical applications, Progent offers round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft's MOM platform, this offering can help produce maximum network availability.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing programs are intended especially for budget-constrained small businesses whose workers need instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.

Benefits of Progent's Network Help for Small Offices in Toledo
Progent's online support services enable your City# small company to realize the advantages of on-call, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic worth by being more available, productive, and protected. Benefits to your business include:

• Convenient virtual expansion of your on-site IT resources
  With most small companies in Toledo and throughout Ohio, nearby computer service providers, whether represented by independent consultants or an in-house IT staff, can resolve the majority of network issues. On the other hand, IT crises might spring up when your regular resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your usual support technicians. In these situations, Progent's online service experts give you a convenient, quick, and budget-friendly way to supplement your local help and to convey useful information to increase your ability to deal with downstream issues in-house.

• Reduced Dependence on Freelance Service Providers
  For network maintenance, small offices often rely on independent freelance service providers. Although freelance service people carry less overhead than larger support organizations and can often charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of reserve personnel may require your business to wait for help during an IT crisis. As your network expands, network unavailability and trouble with vital software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of backup service expertise to make sure your IT system stays up and running.

• Create a Solid Basis for Seamless Expansion
  Small companies typically start with an information architecture implemented on a modest budget. Lacking a scalable framework, band-aid repairs often get thrown on top of an unstable foundation. As a company grows, stability and expandability issues can hinder the success of the business. Such poorly designed systems need careful analysis, intelligent strategic planning, and wide technical expertise to evolve to a system architecture able to provide the stable foundation to handle critical business demands and facilitate downstream expansion.

• Interact with Problem Solvers Instead of Technology Sellers
  Small companies need advice and technical education to navigate through an ever more complicated maze of product options available for accelerating business success and enhancing efficiency. They hardly need a computer engineer who is trying to sell a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the true needs of a small business. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align IT expertise with the best interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, depth of technical expertise, fine tuned support software, and familiarity with corporate IT enable small offices to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or over=stretched in-house resources.

Progent stands out by providing:

• In-depth Expertise in Microsoft's Entire Family of Servers
  Progent can provide world-class support for Microsoft’s popular server products with services such as Windows Server 2003 consulting, Microsoft Windows Server 2000 upgrades, Windows NT migration, Microsoft Exchange Server 2003 expertise, Exchange Server 5.5 and Exchange 2000 Server moves, and SQL Server expertise.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, at the front lines of network support, executing a broad range of technical projects for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not only expert technical skills, but also a consultant with proven approaches for applying computer knowledge to solve real-world IT problems rapidly.

• Value Pricing
  Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you are billed only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.

• Complete Documentation of IT Services
  Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support firms who provide scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by every staff member to each client. The discipline of documenting and archiving support activity results in more efficient support and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Companies who work with familiar freelance service providers or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.

• 24x7 Network Monitoring with Microsoft MOM
  Progent is one of the few IT service firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. This package causes your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, system monitoring can keep your information network from painful and costly service disruptions.

How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network help, go to Immediate Emergency Support.