Fast and Affordable Remote Technical Support for Toledo Networks
Urgent Remote Technical Support for Toledo NetworksFor companies located in Toledo or anywhere in the state of Ohio, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging networking issues, plus the assistance of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent leverage because they possess the real-world experience and have access to the advanced tools required to resolve the majority of network problems rapidly. Efficient support lowers immediate costs because service calls require minimal billable minutes. Remote support also avoids the expense of sending a consultant to your site. Your company saves additionally with incidental costs by minimizing or avoiding system outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support experience is especially valuable for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online help is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to typical remote service companies, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate scenarios where quick solutions somehow turn into major bills. Progent's penchant for dealing with problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized technologies and proven methodologies which promote the maximum level of effectiveness for online consulting and repair for IT systems of any size. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's online support team to communicate with your company's environment remotely without breaching corporate security.

Progent's proven technical support database system maintains comprehensive records for all service that Progent's customers have received. Progent's team consultants have the benefit of the history of support provided to each Progent client by every Progent consultant. This archive of issues and responses is stored as an easily retrievable internal knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with major technology companies including Cisco and Microsoft open up other vast technical knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote service specialists are able to determine the best solutions in the least time.

Remote technical support services available from Progent to businesses in Toledo and anywhere in the state of Ohio include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly after a ransomware attack. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for organizations with networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who don't have the budget to assemble and manage an in-house Help Desk Call Center but who want fast access to a dependable Help Desk with professional phone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting services can support you in building an effective new Call Center or enhancing your established organization, identifying or modifying Help Desk Call Center application software to handle the particular needs of your business, or providing temporary phone support personnel to work with your in-house Call Center group during high-demand events like software migrations, major updates, or installing new business software.

    Progent's Call Center staff of experienced information technology consultants gives your clients in Toledo or anywhere in the state of Ohio instant access to a reliable network service group with substantial background providing telephone-based support and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk recognition as a crucial contributor to business success, and Progent's intent is to solve rather than simply document technical issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team offers remote advanced engineering expertise and education in key business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To read additional information concerning Progent's expertise, customization, and education services, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Toledo, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your IT maintenance is proactive rather than reactive. By spotting looming problems before they evolve into network outages, remote monitoring can minimize inconvenient and costly service crises. Progent can also use network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows environments, or environments that incorporate a variety of platforms.
How Your Toledo Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online support with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Toledo or anywhere in the state of Ohio, Progent's online computer support specialists can deliver effective and affordable system help the moment your business requires it. More than 15 years of offering online technical assistance has earned Microsoft Gold status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to repair IT problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Toledo office has a local independent consultant or maintains an in-house organization that know how to handle common network issues, Progentís Microsoft certified consultants can still offer a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to resolve unexpected system crises or especially challenging integration problems.

Features of Progent's Remote Network Services for Toledo
Progent's phone help, Internet-based repair, system security expertise, and network management services offer companies in Toledo or throughout the state of Ohio unparalleled leverage for your IT investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, depth of technical experience, refined remote support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional experience, in the trenches of network support, performing a wide variety of technical tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This means that you get not only world-class technical help, but also a consultant with field-tested methods for using technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits by the minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation sent by every consultant to each customer. The discipline of documenting and archiving service records allows more effective support and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.