Fast Online Technical Support for Toledo Information Networks
Fast Online Support for Toledo NetworksFor organizations in Toledo or anywhere in Ohio, Progent offers remote support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.

Progent's online support engineers provide exceptional leverage because they possess the real-world background and have access to the sophisticated tools necessary to solve most information system issues quickly. Efficient support lowers immediate costs because service calls require fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support expertise is especially valuable for businesses that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are charged only for the support that you actually get. In contrast to typical online service organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where quick solutions somehow turn into large bills. Progent's skill at disposing of technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized technologies and field-tested processes that allow the maximum level of efficiency for online engineering help and repair for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's remote service group to link to your company's system without compromising network security.

Progent's advanced service database application stores comprehensive records for the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of support delivered to each customer by every Progent engineer. This database of issues and fixes is structured as an easily retrievable support knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with important technology companies including Cisco and Microsoft open up additional vast support databases and allow quick response from manufacturers' internal engineering staff with the result that Progent's remote service experts are able to determine optimal solutions promptly.

Online technical services available from Progent to customers in Toledo and anywhere in the state of Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability to block or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are designed for companies who lack the resources to assemble and manage an internal Help Desk Call Center but who require quick response from a dependable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting expertise can assist you in creating an efficient new Help Desk or improving your established one, identifying or customizing Call Center software products to meet the special demands of your company, or providing occasional phone support personnel to supplement your existing Call Center resources to handle demanding events like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk team of seasoned network consultants gives your clients in Toledo or anywhere in the state of Ohio rapid communication with a dependable technical support group with substantial background delivering telephone-based consulting and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a solid contributor to business productivity, and Progent's target is to fix and not just report network issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Group offers phone-based and in-depth engineering support and education in key business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Toledo, or anywhere in the state of Ohio, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your business so your computer support is proactive rather than reactive. By uncovering potential problems before they cause network outages, proactive monitoring can minimize stressful and expensive network breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks based on a variety of OS platforms.
How Your Toledo Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Toledo or anywhere in the state of Ohio, Progent's online network support engineers are ready to deliver professional and affordable IT support the instant your organization has to have it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Toledo business relies on a local independent support technician or employs a full time IT staff that can handle day-to-day computer issues, Progentís Microsoft certified engineers can still offer an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected network crises or particularly complex integration projects.

Advantages of Progent's Network Help for Businesses in Toledo
Progent's remote support services allow your Toledo organization to experience the benefits of on-call, expert network support without the expense of managing an in-house IT organization. Your information system will acquire added business value by becoming increasingly available, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    For most companies in Toledo and throughout Ohio, local computer service resources, whether consisting of outside consultants or an in-house maintenance staff, can solve the majority of network issues. On the other hand, major troubles may strike when local support personnel are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's online service specialists offer an easy, fast, and budget-friendly way to augment your local resources and to convey useful information to increase your capability to handle downstream issues locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller businesses commonly depend on individual freelance consultants. While independent service people carry less overhead than big service firms and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the lack of fallback personnel may require your business to wait for assistance during an emergency. As your business grows, system unavailability and problems with critical applications are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support experts to make sure your IT system remains up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Companies often start with an IT architecture implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes can get thrown onto a shaky foundation. When a company grows, reliability and expandability issues can hinder the success of the business. These badly designed systems require careful analysis, intelligent long-term planning, and wide IT knowledge to evolve to a network architecture able to provide the solid foundation to handle current business demands and simplify future expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller companies need guidance and technical training to navigate through an ever more complicated array of technology options available for promoting business growth and improving productivity. Businesses do not need a network consultant who is motivated to resell a specific vendor's technology. Network consulting and product sales can result in a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match IT consulting with the real needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT knowledge, refined support tools, and understanding of enterprise networking allow companies to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Line of Server Platforms
    Progent can provide in-depth support for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 expertise, Windows 2003 maintenance, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be forced to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by every consultant to each customer. The practice of detailing and archiving support records allows more efficient service and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.















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