Topeka, KS Online Help from World-class Computer Troubleshooting Professionals
Progent's computer support services can provide your Topeka, KS business budget-friendly and reliable access to Microsoft and Cisco certified IT engineers. By providing IT support help when you need it, providing specialized knowledge for line-of-business applications, delivering value-added support such as 24x7 server monitoring, and invoicing only for services you use, Progent gives your Topeka, Kansas company an affordable option for maximizing the business value of small-scale business information systems. If you run an on-premises system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart choice for organizations to build and manage a robust and secure information network and to benefit from quick availability of the skilled support usually restricted to corporations who can maintain a sizeable in-house information technology group.

For larger companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal network service group. Co-sourcing can cut costs and help meet schedules for major projects such as application development, disaster recovery planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to accredited consultants to help your company to plan and execute a sensible cloud computing strategy.

Key Technologies Serviced by Progent for Topeka, Kansas Office Networks
A Microsoft Gold Certified Partner IT service firm with a large group of Cisco certified CCIE networking consultants and Apple Computer certified engineers, Progent provides emergency assistance and low-cost remote consulting to Topeka, KS companies for a wide range of computer technologies such as:

Support Delivery Options for Topeka, Kansas Companies
Progent has a selection of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network administration. Progent's model for providing IT support services is built on the Call Center structure common to larger IT groups. Progent's Help Desk Call Center Service Mechanism promotes rapid response, comprehensive activity documentation, consistent follow-up, and tight cost monitoring for a range of IT service delivery alternatives that include remote repairs, onsite help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can assist customers to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite support calls. The experience of Progent's IT engineers makes it possible to handle the majority of IT problems rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to address emergency situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the support you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out more information concerning Progent's remote computer support expertise.

  • On-site Support
    Progent provides onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service engineers to deliver small companies the best of both worlds: hands-on support technicians when you need them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The response time for on-site service visits is typically under one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more details concerning how to register for Progent's in-person network service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for all companies who need fast and dependable access to an online Help Desk with efficient phone assistance, online troubleshooting tools, and enough technical strength for full problem escalation. Since small and midsize businesses usually have limited information technology budgets and can provide scant executive bandwidth for handling IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective way to make sure that business information systems are always up and running. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, high availability network design, server virtualization solutions, plus configuration, customization and support for small business programs including financials, operations, business analytics, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive system upgrades, extended projects such as management reporting software programming and customization, relational database application programming and administration services, and web development, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host vital business applications like Exchange Server and MS SQL to provide small and midsize companies with higher degrees of dependability, protection, and performance than is possible using the class of in-house data center that is practical for the majority of small and midsize businesses. Because Progent uses the same facilities that support the equipment of many of the world's largest information technology companies, Progent can save you the cost of creating and managing the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs remain current, protection and performance is constantly monitored, and systems and data files are consistently backed up and ready for full and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is in addition convenient for clients to migrate to another service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit companies with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure support, and network management while achieving enterprise-class availability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can handle the multi- OS and loosely standardized networks typical of smaller businesses, and retains control of the software licenses in the customer's hands so that migrating to a new virtual system is fast, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online consulting support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize on-premises IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Information Assurance
Progent's affordable ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete threat progression including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight Systems Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight Systems Watch server and desktop management consulting.

Why Progent Is the Right Choice for Topeka, Kansas Small Businesses
Progent's size, depth of information technology expertise, and experience with corporate network support allow small businesses to avoid the problems associated with over reliance on thinly staffed service organizations or individual engineers.

Teaming with Progent allows your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT support, smaller businesses sometimes rely heavily on freelance engineers. Although freelance service engineers have lower expenses than larger support firms and can typically bill apparently lower fees, freelancers are frequently unable to respond rapidly to urgent problems. If a freelance consultant is busy with another customer, sick, on travelling, or in training, the lack of backup personnel may force your business to wait for assistance in case of a crisis. As your company grows, system downtime or problems with critical applications get more expensive. The dollars you thought you were conserving on a freelancer can evaporate quickly due to lower output. Also, when freelance engineers confront unfamiliar problems, the lack of a large engineering group to depend on for advice requires them to learn on the job while your business ends up footing the costs for their ongoing education.

  • Have Access to Experts in Sophisticated Network Issues
    Many small service firms or freelance consultants specializing in small company IT support may excel at delivering connect-the-dots solutions but don't have the background to deal cost-effectively with complicated IT environments with a variety of platforms, many offices, Voice over IP systems, mobile workforces, interconnected accounting and operational applications, eCommerce, and custom line-of-business software. Progent's background with global enterprises and Progent's large team of experts can be valuable to your business because enterprise environments are inherently complicated, support issues demand thorough knowledge in numerous technical disciplines, and achieving an acceptable degree of stability, reliability, and protection requires industry-tested best practices.

  • Build a Solid Foundation for Growth
    Small businesses typically begin with an IT system cobbled together on a shoestring budget. Lacking a strong basis, a sequence of improvised repairs commonly get piled onto of a tenuous structure. As a company grows, stability and expandability issues can obstruct the productivity of the organization. These networks require proper assessment, smart strategic analysis, and broad-based experience to upgrade to an IT environment that will act as the solid basis to handle current business needs and support future growth.

  • Work with Solution Consultants, Not Product Resellers
    Smaller businesses need guidance and education to navigate through an ever more complex maze of IT alternatives available for enabling growth and enhancing efficiency. Businesses do not need a network engineer or service organization that tries to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent offers services and expertise exclusively. This allows Progent to align technical support with the genuine interests of customers. Combining IT support and product reselling can result in a conflict where the recommended solution is based on a predetermined technology rather than being driven by the true requirements of a client.

Get in Touch with Progent
If your Topeka, Kansas company needs to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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