Affordable Computer Support from Microsoft Qualified Experts for Businesses in Topeka, KS
By offering world-class know-how when you require it, making available in-depth knowledge for key business applications, offering innovative services like virtual server hosting, invoicing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent helps you to maximize the business value of your It system and minimize service costs. Progent understands that information system protection, dependability, and efficiency are just as important to small companies as to large corporations but that small organizations lack the economy of scale to invest heavily in computer technology and internal service staffs. Progent's fundamental competitive advantage is that no network consulting firm can equal Progent's capability to deliver the IT support expertise your company needs whenever you require it and at a cost you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the technical skills of your internal IT support group. Co-sourcing can cut costs and minimize technical risks for big projects like application development, disaster recovery planning and testing, security audits, office consolidations, or software migrations.

Progent can also provide access to certified consultants to help your business to design and execute your cloud computing strategy.

Key IT Areas Supported by Progent for Office Networks in Topeka, Kansas
Progent provides the support of qualified consultants for all facets of business network technology found in small and midsize companies. Products and technologies serviced by Progent include:

Service Delivery Alternatives for Topeka, Kansas Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support services is built on the Help Desk operational structure familiar to big IT groups. Progent's Help Desk Service Mechanism ensures fast response, comprehensive activity records, dependable follow-up, and tight expense control across an array of IT service delivery options that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of travel for onsite support visits. The experience of Progent's network consultants allows them to resolve most IT issues quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration procedure for first-time clients to accommodate emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out additional information concerning Progent's remote network support services.

  • Onsite Service
    Progent provides on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online service experts to give small businesses the ideal combination: hands-on service professionals when you need them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The wait time for in-person support visits is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more concerning how and why to register for Progent's in-person computer service.

  • Phone Support
    Progent's Helpdesk Services are intended for all companies who need fast and reliable access to an online Helpdesk with effective telephone support, online repair capability, and enough technical depth for full problem escalation. Since smaller companies typically have tight IT funds and can spare scant management bandwidth for handling network support tasks, Progent's Help Desk Services could be the most efficient way to make sure that small business computer networks stay up and running. Learn more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to enterprise-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, non-stop it system consulting, virtualization solutions, plus configuration, programming and training for business programs such as financials, operations, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including site moves and massive software migrations, extended initiatives like business analytics application programming and support, relational database software development and administration support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is possible with the class of in-house data center that is achievable for most small and midsize organizations. Since Progent uses the same data centers that host the gear of some of the planet's largest IT organizations, Progent can eliminate the expense of creating and maintaining the systems needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions remain current, protection and performance is constantly tracked, and systems are regularly archived and ready for complete and rapid restoration. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is also simple for clients to transfer to a different support firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit small businesses with multi-vendor networks to save dramatically on the costs of hardware, system support, and IT administration while achieving world-class availability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can handle the mixed- OS and loosely standardized networks typical of small businesses, and retains control of the software in the customer's hands so that migrating to a different virtualized host is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote consulting support to help organizations of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to provide centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to stop or recover rapidly after a ransomware incident. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of network products including firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on network security and can help with complex security projects like SIEM solutions to help enterprises comply with business standards and government regulations for network information security and reporting.

The scope and size of Progent's engineering staff offer a unique set of advantages to clients wishing to maximize the business value of their IT network within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, at the front lines of IT support, performing a wide range of technical projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert IT skills, but also a consultant with proven approaches for fixing actual IT problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal working hours. Many support firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size bills for quick repairs. Another benefit of by-the-minute billing is that customers are less tempted to allow minor problems to stay unaddressed until they become major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by every staff member to every customer. The discipline of documenting and archiving service records allows more effective support and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces little competition. Small businesses who utilize independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
If your Topeka, Kansas business wants to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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