Topeka, KS Online Support from World-class Computer Service Experts
Progent's computer technical support services can provide your Topeka, KS business affordable and dependable access to enterprise-class computer engineers. By delivering network consulting help when you require it, offering advanced expertise for critical technologies, offering value-added support such as 24x7 server monitoring, and charging only for services you use, Progent offers your Topeka, Kansas business an economical alternative for optimizing the profitability of small office information systems. If you maintain an on-premises system, rely on cloud resources, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses to build and support a robust and secure information system and to benefit from fast access to the skilled consulting usually restricted to corporations who are able to support a sizeable in-house IT group.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the technical skills of your internal IT service team. Co-sourcing can save money and help meet schedules for big projects such as application programming, business continuity planning, network security audits, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to assist your business to plan and implement your cloud strategy.

Core Products and Technologies Serviced by Progent for Topeka, Kansas Office Networks
As a Microsoft-certified Partner consulting company with a large team of Cisco certified CCIE network experts and Apple accredited consultants, Progent offers urgent troubleshooting and affordable online consulting to Topeka, KS small businesses for a wide range of information technologies including:

Support Delivery Options Available for Topeka, Kansas Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for providing IT support is built on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Support Model promotes fast response, comprehensive service documentation, dependable follow-through, and strict cost control across a range of network support delivery options that include online repairs, onsite help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help clients to troubleshoot and repair hardware and software issues without the cost or time loss of on-premises service calls. The experience of Progent's IT consultants allows them to handle most network issues rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible registration process for first-time customers to address urgent network problems and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's remote network support expertise.

  • On-site Service
    Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to deliver small businesses the best of both worlds: on-premises support professionals when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application developers. The response time for on-site service calls is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite support. Find out more details concerning why to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize businesses who require fast and dependable access to a professional Helpdesk with effective telephone assistance, remote repair tools, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses usually have tight IT budgets and can provide scant management bandwidth for dealing with network support tasks, Progent's Contact Center Outsourcing Services could be the most efficient option to ensure that business information networks stay productive. Read more concerning Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network security consulting, non-stop network design, server virtualization strategies, plus integration, customization and support for small business programs including financials, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can help with short-term projects such as office moves and major software upgrades, longer term initiatives such as business reporting application development and customization, database software development and administration services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency services like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher degrees of dependability, protection, and performance than is feasible with the type of on-site data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of some of the planet's largest information technology organizations, Progent can eliminate the investment in creating and maintaining the systems required for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and revisions stay updated, security and performance is continually tracked, and systems are regularly backed up and available for full and prompt recovery. Find out more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small company's servers in an environment that not only delivers the top degree of fault-tolerance and extensibility but that is also easy for customers to transfer to a different service provider or to move internally when your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that allow businesses with mixed networks to save significantly on the expense of hardware, infrastructure support, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered package, can support the mixed- OS and loosely standardized environments common with small companies, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote support services to help organizations of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize physical resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's ability to block or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Topeka, Kansas Small Businesses
Progent's size, depth of information technology skill, and experience with enterprise network support allow small companies to sidestep the pitfalls associated with over dependence on thinly staffed support organizations or independent consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT services, small businesses often depend excessively on individual engineers. Although individual support engineers have lower overhead than larger IT service firms and can afford to bill apparently lower rates, they are sometimes too busy to react quickly to urgent problems. If a freelance engineer is busy with different client, ill, on vacation, or in training, the lack of replacement staff may require your company to wait for help during a crisis. The more your small business expands, network unavailability or difficulties with critical programs get more costly. The dollars you believed you were conserving on an independent consultant can evaporate fast because of lost output. Also, when independent consultants encounter new problems, the unavailability of a big engineering group to rely on for assistance requires them to train with the meter running while your business ends up with the costs for their continuing education.

  • Have Access to Certified Professionals in Complex Information Technology Issues
    Many smaller support firms or freelance engineers who concentrate on small company IT support are capable of delivering routine fixes but lack the background to deal efficiently with complicated IT infrastructures that have mixed platforms, many sites, VoIP implementations, mobile workers, interconnected accounting and operational applications, data-driven web sites, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive group of specialists can be valuable to your business because enterprise networks are characteristically complex, integration issues require thorough knowledge in many technical disciplines, and achieving a high level of stability, availability, and security requires enterprise-tested best practices.

  • Create a Solid Basis for Seamless Growth
    Small companies often start with an IT system cobbled together on a shoestring budget. Lacking a strong basis, a series of ad hoc fixes commonly get tossed on top of a marginal foundation. As a business grows, reliability and scalability problems can undermine the productivity of the business. These networks require proper assessment, intelligent business planning, and broad-based expertise to upgrade to a network infrastructure that will act as the reliable basis to handle current business requirements and ease downstream growth.

  • Partner with Solution Providers, Not Resellers
    Small companies require guidance and education to work through an ever more complex maze of IT alternatives offered for accelerating business growth and improving productivity. Businesses do not need an IT consultant or support firm that attempts to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers consulting and services exclusively. This allows Progent to align consulting support with the genuine needs of customers. Mixing IT support and product reselling can lead to a conflict where the proposed solution is built around a predetermined vendor rather than being based on the true needs of a small business.

How to Contact Progent
If your Topeka, Kansas company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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