Immediate, Affordable Remote Computer Troubleshooting for Topeka, Kansas Small Companies
For over twenty years, Progent has focused on delivering enterprise-class computer support to customers who have small-business budgets. Progent has developed a unique service system that features a low-overhead, tightly connected virtual office network, custom online repair tools, a substantial pool of engineers certified in a wide range of IT practice areas, a Help Desk Call Center service structure that promotes responsiveness and ensures follow-through, a worldwide team of remote support professionals, on-site service options for the majority of most zip codes in the United States, and a corporate ethos committed to resolving network problems in the least time and at the lowest cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house IT support personnel. This can reduce expenses and minimize technical risks for big IT initiatives such as software development, business continuity planning, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your company to plan and execute a sensible cloud strategy.

Core Products and Technologies Supported by Progent for Topeka, Kansas Businesses
A Microsoft-certified Partner consulting firm with a large group of Cisco CCIE network experts and Apple Computer accredited consultants, Progent provides emergency troubleshooting and low-cost remote consulting to Topeka, KS businesses for a broad range of computer technologies including:

Service Delivery Alternatives for Topeka, Kansas Businesses
Progent has a selection of options for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network management. Progent's model for delivering computer support services is built on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive activity documentation, consistent follow-through, and strict cost control across a range of network service delivery options that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can help customers to analyze and fix hardware and software issues without the expense or delay of on-premises support visits. The experience of Progent's IT engineers allows them to resolve most network issues rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based registration procedure for new clients to address emergency network problems and Progent charges by the minute with zero startup charges or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISA-certified security professionals. Find out more information about Progent's remote computer support expertise.

  • Onsite Service
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote support experts to give small and midsize businesses the best of both worlds: on-premises support technicians when you need them plus the remote help of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The response time for in-person support calls is usually less than one business day. There is no start-up or retainer charge for becoming a Progent client for onsite support. Find out more about how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize businesses who require prompt and dependable support from a professional Help Desk Call Center with efficient phone assistance, online repair tools, and sufficient technical depth for all needed problem escalation. Since small and midsize businesses usually are constrained by tight information technology funds and can provide little management bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that small business information systems stay up and running. Read more concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver help with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network security consulting, non-stop it system design, virtualization solutions, plus configuration, programming and training for business applications including accounting, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with one-time projects including site relocations and massive system upgrades, extended projects like business reporting software programming and support, relational database application programming and DBA support, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency response such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange Server and SQL Server in order to provide small companies with greater degrees of dependability, protection, and recoverability than is possible with the class of in-house data center that is realistically affordable for most small organizations. Since Progent uses the same data centers that host the gear of some of the planet's biggest IT organizations, Progent can eliminate the expense of building and maintaining the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and revisions remain updated, security and efficiency is continually tracked, and systems are regularly backed up and ready for full and prompt recovery. Find out more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small company's production servers in a setting that not only provides the top level of availability and expandability but that is in addition easy for customers to migrate to a different service provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system support, and network management while achieving world-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can support the mixed- OS and non- standardized environments typical of smaller businesses, and retains control of the software licenses in the customer's possession so that migrating to a different virtualized host is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers expert remote consulting support to help businesses of any size connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to block or recover quickly from a ransomware attack. Progent will work with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Topeka, Kansas Small Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with enterprise network support enable small companies to sidestep the problems related to excessive dependence on small support organizations or individual engineers.

Teaming with Progent's Experts enables your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network services, small companies often depend excessively on individual consultants. Although individual support engineers carry lower overhead than larger support organizations and can afford to bill apparently lower rates, they are occasionally spread too thin to react quickly to urgent problems. If an independent engineer is busy with another client, ill, on travelling, or in training, the lack of backup personnel may force your business to wait for help in case of an emergency. The more your company grows, system unavailability or difficulties with line-of-business programs get more expensive. The dollars you believed you were saving on a freelancer can be eaten up fast because of lost productivity. Also, when independent consultants encounter unfamiliar problems, the unavailability of a big consulting team to fall back on for assistance forces them to learn with the meter running while your business ends up with the bill for their ongoing education.

  • Have Access to Experts in Sophisticated Information Technology Solutions
    Many smaller service firms or independent consultants focused on small business IT consulting are capable of providing connect-the-dots solutions but don't have the experience to deal efficiently with complex network configurations that have a variety of operating systems, numerous sites, VoIP implementations, remote workforces, integrated financial and analytical software, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's extensive staff of specialists can benefit your small business because big-company environments are characteristically complicated, support issues demand thorough knowledge in numerous technical disciplines, and achieving a high level of stability, availability, and security calls for industry-proven best practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically start with an IT system implemented on a shoestring budget. Lacking a strong basis, a series of band-aid fixes commonly get piled on top of a marginal foundation. As a company evolves, reliability and expandability problems can undermine the productivity of the organization. Such networks need proper assessment, smart strategic analysis, and broad-based experience to upgrade to an IT infrastructure that can provide the reliable foundation to meet current business needs and support future expansion.

  • Work with Solution Providers, Not Resellers
    Small businesses require guidance and insight to navigate through an ever more complicated array of technology alternatives offered for enabling growth and improving productivity. Businesses do not need an IT engineer or support organization that attempts to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent sells consulting and services only. This permits Progent to align consulting services with the genuine interests of clients. Combining IT support and product selling can result in a conflict where the proposed solution is based on a preselected vendor instead of being driven by the actual needs of a client.

How to Contact Progent
If your Topeka, Kansas company wants to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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