Topeka, KS Online Support from World-class Computer Network Troubleshooting Professionals
Progent's computer support services can provide your Topeka, KS company cost-effective and reliable support from enterprise-class IT experts. By delivering network support service when you require it, offering specialized expertise for vital applications, delivering unique services such as automated network monitoring, and charging only for support you receive, Progent offers your Topeka, Kansas company an affordable option for optimizing the profitability of small office information systems. Whether you have a local system, connect to cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent way for organizations to build and support a robust and safe information system and to benefit from fast access to the experienced help typically restricted to corporations who are able to set up a sizeable internal IT group.

For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the skills of your internal network service group. Co-sourcing can save money and minimize technical risks for big IT initiatives such as software development, business continuity planning, security audits, office consolidations, or technology migrations.

Progent can in addition offer access to certified experts to assist your company to design and execute your cloud computing strategy.

Primary Technologies Supported by Progent for Topeka, Kansas Businesses
A Microsoft-certified Partner IT service company that maintains a world-class group of Cisco qualified CCIE network infrastructure consultants and Apple Computer certified engineers, Progent provides urgent troubleshooting and affordable online consulting to Topeka, KS small businesses for a wide range of information technologies including:

Service Delivery Options for Topeka, Kansas Companies
Progent offers a variety of options for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for providing computer support is built on the Call Center operational structure common to big IT organizations. Progent's Contact Center Support Model ensures fast support, thorough service documentation, reliable follow-up, and strict cost monitoring for an array of network support delivery alternatives that include online troubleshooting, in-person support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the cost or time loss of on-premises support visits. The background of Progent's IT consultants allows them to handle the majority of IT issues quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent bills per minute with zero startup fees or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn additional details concerning Progent's remote computer support services.

  • On-site Support
    Progent offers onsite computer support for registered clients in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online support engineers to give small and midsize companies the best of both worlds: in-person support technicians when you require them as well as the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business software developers. The response time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more about how to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for small and midsize businesses and local governments who require prompt and dependable support from a professional Helpdesk with effective phone assistance, online repair tools, and enough technical strength for full escalation. Since small and midsize businesses typically have tight information technology funds and can spare scant management bandwidth for handling IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that business computer systems stay productive. Learn more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly access to world-class consultants who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection consulting, high availability it system engineering, virtual server solutions, plus integration, customization and training for business applications such as accounting, ERP, management reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as office relocations and major software migrations, extended projects like management analytics application development and support, relational database application development and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange and SQL Server to provide small and midsize businesses with higher levels of dependability, protection, and performance than is possible with the type of internal data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same facilities that support the gear of some of the planet's biggest IT companies, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions remain updated, protection and efficiency is constantly tracked, and systems are regularly backed up and ready for full and rapid recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for all of a small company's production servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is in addition simple for customers to transfer to a different service provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtual server techniques that allow companies with mixed networks to save significantly on the expense of capital equipment, system maintenance, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered service, can support the mixed- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the client's possession so that moving to a new virtualized host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert online consulting support to help companies of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine on-premises IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to block or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Topeka, Kansas Businesses
Progent's staff size, scope of technical skill, and experience with enterprise network consulting allow small businesses to avoid the pitfalls related to excessive reliance on thinly staffed service firms or independent engineers.

Teaming with Progent enables your business to:

  • Prevent Excessive Reliance on Individual Consultants
    For IT support, smaller companies sometimes rely excessively on independent engineers. Though freelance service providers carry lower expenses than more substantial IT service firms and can typically bill nominally lower rates, they are occasionally unable to respond quickly to critical situations. If a freelance engineer is busy with another customer, sick, on travelling, or in class, the lack of backup personnel may require your business to wait for help during an emergency. The more your small business expands, system downtime or difficulties with line-of-business applications get more costly. The dollars you believed you were conserving on a freelancer can disappear quickly because of lost productivity. In addition, when freelance consultants encounter new technologies, the lack of a big engineering group to count on for help requires them to learn on the job while your company ends up footing the bill for their ongoing education.

  • Gain Access to Experts in Sophisticated Information Technology Issues
    Many small service organizations or independent engineers specializing in small business IT consulting are capable of delivering connect-the-dots solutions but lack the experience to work cost-effectively with complicated network infrastructures with mixed operating systems, many locations, Voice over IP systems, mobile workers, integrated financial and operational applications, eCommerce, and specialized business applications. Progent's experience with worldwide companies and Progent's extensive team of specialists can benefit your small business because enterprise networks are by nature complex, support problems require in-depth knowledge in many technical disciplines, and reaching an acceptable level of stability, reliability, and security requires industry-proven processes.

  • Create a Solid Foundation for Growth
    Small businesses often start with an IT system implemented on a tight budget. Without a proper architecture, a series of improvised fixes commonly get piled on top of a marginal structure. As a company evolves, reliability and scalability issues can obstruct the success of the business. These environments need thorough evaluation, intelligent business analysis, and in-depth experience to migrate to a network infrastructure that will provide the solid basis to handle current business needs and ease future expansion.

  • Work with Solution Providers, Not Resellers
    Smaller businesses need direction and education to navigate through an increasingly complex array of IT options offered for enabling business growth and improving efficiency. They do not need a network consultant or support organization that tries to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services exclusively. This permits Progent to match consulting support with the real interests of clients. Mixing network support and product selling can lead to a conflict where the proposed solution is built around a preselected technology rather than being driven by the true requirements of a small business.

Get in Touch with Progent
If your Topeka, Kansas business wants to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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