Professional Remote Troubleshooting for Topeka, Kansas Networks from Certified Engineers
Small companies have typically been ignored by major IT service organizations. Many small businesses allow themselves to become overly reliant on individual consultants or small consulting organizations who don't have the bandwidth or extensive skill sets to react quickly or effectively to technical emergencies. Still other small companies resort to giant service providers that employ technicians able to offer standardized solutions to ordinary problems but who do not have the background and versatility to handle the variety of configurations and absence of standards typical of small business IT systems.

Progent's proven methodology for delivering low-cost and effective network service to small businesses has made Progent among the premiere Microsoft network consulting firms in the United States. Progent has provided online help to companies in every state in the country and offers in-person technical support in most zip codes.

For mid-size and large companies, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network support personnel. This can reduce expenses and help meet schedules for big projects like application development, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to certified consultants to help your business to design and execute your cloud strategy.

Key Technologies Supported by Progent for Businesses in Topeka, Kansas
Progent's national team of world-class consultants offers support for virtually all facets of network systems found in companies of any size. Practice areas served by Progent in Topeka include:

Service Delivery Options Available for Topeka, Kansas Companies
Progent offers a selection of options for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management. Progent's model for providing network support services is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Service Mechanism ensures fast support, comprehensive service documentation, consistent follow-through, and tight expense monitoring across a range of IT support delivery modes that include remote repairs, in-person help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can assist clients to troubleshoot and repair network issues without the cost or time loss of in-person support calls. The experience of Progent's network engineers makes it possible to resolve the majority of IT problems rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based signup process for first-time customers to address urgent situations and Progent bills per minute with no startup charges or time minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out more information concerning Progent's online network support expertise.

  • Onsite Support
    Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online support experts to deliver small businesses the best of both worlds: hands-on support technicians when you require them as well as the on-line help of Progent's worldwide staff of network engineers, security specialists, and business application developers. The response time for in-person service visits is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details about why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for small and midsize companies who require fast and dependable support from a professional Help Desk Call Center with effective telephone assistance, online repair capability, and enough technical strength for all needed escalation. Since smaller businesses usually are constrained by tight IT budgets and can spare little executive attention for dealing with network support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to make sure that small business information networks stay productive. Learn more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can deliver help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection engineering, fault tolerant network engineering, server virtualization strategies, plus configuration, customization and training for business applications including financials, ERP, reporting, sales automation, and productivity packages. Progent can help with one-time projects such as office relocations and massive system upgrades, extended initiatives like management reporting application programming and customization, relational database software development and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host vital applications like Exchange and MS SQL in order to provide small and midsize businesses with greater degrees of availability, protection, and performance than is possible using the type of internal data center that is realistically affordable for the majority of small and midsize businesses. Since Progent uses the same data centers that host the gear of many of the world's largest IT companies, Progent can eliminate the expense of building and managing the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet access. For hosted applications, Progent can also ensure that patches and service packs remain updated, protection and performance is continually monitored, and systems are consistently archived and available for complete and prompt recovery. Learn more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's production servers in an environment that not only provides the highest level of dependability and scalability but that is in addition easy for clients to migrate to a different support provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that allow companies with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can support the multi- OS and loosely standardized environments typical of small businesses, and retains ownership of the software licenses in the client's possession so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online support services to help companies of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent offers a portfolio of low-cost, fixed-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security platform that uses the technology of top information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as IPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services managed backup and recovery.

Why Progent Is the Right Alternative for Topeka, Kansas Small Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with enterprise IT consulting allow small and midsize businesses to avoid the pitfalls related to over dependence on thinly staffed support organizations or individual consultants.

Teaming with Progent enables your small business to:

  • Avoid Excessive Dependence on Individual Consultants
    For IT services, small businesses sometimes depend heavily on freelance consultants. Though individual service providers have lower overhead than more substantial support firms and can typically bill nominally smaller fees, freelancers are sometimes too busy to respond rapidly to urgent problems. If a freelance consultant is occupied with another client, sick, on travelling, or in class, the absence of replacement personnel may force your business to go without help in case of an emergency. As your company grows, network downtime or problems with critical applications get more costly. The dollars you thought you were saving on a freelancer can be eaten up quickly because of lost output. In addition, when independent consultants encounter new technologies, the lack of a big engineering team to fall back on for assistance requires them to train on the job while your organization ends up with the costs for their ongoing training.

  • Have Access to Certified Professionals in Complex Information Technology Solutions
    The majority of smaller support firms or independent engineers focused on small business IT support are capable of delivering connect-the-dots solutions but don't have the seasoning to work cost-effectively with complicated network environments that have mixed platforms, many sites, Voice over IP implementations, mobile clients, interconnected accounting and analytical software, data-driven web sites, and custom business applications. Progent's background with worldwide companies and Progent's extensive team of experts can be valuable to your company because enterprise networks are by nature complicated, integration issues require thorough understanding of in many technical disciplines, and achieving an acceptable degree of robustness, reliability, and protection requires enterprise-proven best practices.

  • Build a Firm Basis for Growth
    Small companies often begin with a network implemented on a shoestring budget. Lacking a solid architecture, a series of improvised fixes often get tossed on top of a weak structure. As a business evolves, stability and expandability issues can obstruct the productivity of the business. These networks need proper assessment, intelligent business analysis, and in-depth experience to migrate to an IT infrastructure that can provide the solid basis to handle current business requirements and support future growth.

  • Partner with Solution Finders, Not Resellers
    Small companies require guidance and education to work through an ever more complex array of IT alternatives available for enabling business growth and improving productivity. Businesses do not need a network engineer or service organization that attempts to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent offers services exclusively. This permits Progent to align consulting support with the genuine needs of clients. Mixing IT consulting and product selling can lead to a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the actual requirements of a customer.

Contact Progent
If your Topeka, Kansas company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.