Torrance, CA Online Support from Certified Computer Troubleshooting Experts
Progent's computer network tech support services can provide your Torrance, CA company affordable and consistent access to enterprise-class IT professionals. By providing IT support service when you require it, providing advanced knowledge for vital applications, delivering value-added support such as 24x7 server monitoring, and billing only for support you receive, Progent offers your Torrance, California business an affordable alternative for maximizing the productivity of small-scale office information systems. If you run a local datacenter, connect to cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for businesses and local governments to build and maintain a robust and secure information system and to benefit from fast availability of the experienced help typically available only to corporations who can maintain a large in-house information technology organization.

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house IT support team. This can save money and help meet schedules for major IT initiatives like application design and development, business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to help your business to plan and execute your cloud strategy.

Primary Technologies Supported by Progent for Torrance, California Business Networks
A Microsoft Gold Certified Partner consulting firm with a world-class group of Cisco qualified CCIE network infrastructure consultants and Apple Computer certified engineers, Progent provides urgent assistance and affordable online consulting to Torrance, CA companies for a broad range of computer technologies including:

Support Delivery Options Available for Torrance, California Businesses
Progent offers a variety of alternatives for providing small companies with affordable IT services for troubleshooting, consulting, hosting services, and IT management. Progent's model for providing IT support is based on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Service Mechanism promotes fast support, thorough activity records, reliable follow-through, and strict cost monitoring across a range of IT service delivery alternatives that include remote repairs, in-person support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can help customers to troubleshoot and repair hardware and software issues without the cost or delay of travel for onsite support calls. The experience of Progent's network consultants allows them to resolve the majority of network problems quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for new clients to accommodate urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn additional details concerning Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online support experts to deliver small businesses the ideal combination: on-premises support professionals when you need them plus the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software developers. The wait time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more concerning how to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who need fast and reliable access to a professional Contact Center with efficient telephone support, remote troubleshooting tools, and enough technical strength for all needed escalation. Because small and midsize companies usually have tight IT funds and can spare little executive bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that small business information systems stay up and running. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection consulting, high availability it system design, virtualization solutions, plus configuration, customization and support for business programs including financials, operations, reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as site moves and major software migrations, longer term projects such as management information application programming and customization, relational database software development and DBA support, and web design, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Exchange and MS SQL to provide small and midsize businesses with greater degrees of availability, security, and recoverability than is possible using the type of in-house data center that is realistically affordable for most small and midsize companies. Since Progent utilizes the same data centers that host the equipment of many of the world's biggest IT companies, Progent can save you the investment in creating and managing the systems needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and revisions stay current, protection and performance is continually monitored, and systems and data files are consistently archived and available for complete and rapid restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small company's servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to a different service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtualization technologies that permit businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed solution, can handle the mixed- OS and non- standardized networks typical of small companies, and keeps ownership of the software in the client's possession so that moving to a new virtualized host is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert online support to help companies of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine physical IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent offers a collection of low-cost, fixed-price monthly services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like IPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS managed cloud backup and recovery.

Special Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated array of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on network protection and can help with advanced security programs like SIEM solutions to help enterprises comply with industry guidelines and government mandates for IT information security and reporting.

The scope and size of Progent's engineering team bring a unique array of benefits to organizations wishing to increase the business value of their information system within an affordable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of hands-on professional background, at the forefront of network service, performing a wide range of technical tasks for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This ensures that you get not only world-class technical capability, but also a support engineer with proven approaches for repairing actual network problems efficiently. Read additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for phone service and on-site visits by the minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no registration charge and requires no monthly commitment for support services provided during regular business hours. Many support firms impose large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with king-size bills for fast fixes. Another benefit of by-the-minute billing is that your company will be less tempted to allow simple issues to stay unaddressed until they grow into major problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports given by every staff member to each customer. The practice of detailing and archiving service records results in more efficient service and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces few competitors. Small companies who utilize independent consultants or who employ internal support staffs gain when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Torrance, California business needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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