Quick, Low-cost Remote Computer Network Assistance for Torrance, California Small Companies
For over two decades, Progent has specialized in delivering world-quality network support to customers who have small-company budgets. Progent has developed a powerful support system that includes a streamlined, tightly connected virtual office network, sophisticated online troubleshooting technology, a substantial team of engineers certified in a broad array of technical practice areas, a Help Desk Call Center operational model that promotes efficiency and guarantees follow-up, a worldwide group of remote troubleshooting experts, in-person support availability for the majority of most zip codes in the U.S., and a company ethos committed to fixing network issues in the least time and at the least cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network support group. This can reduce expenses and minimize technical risks for big projects such as application programming, disaster recovery preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your company to plan and execute your cloud computing strategy.

Primary Technical Areas Supported by Progent for Businesses in Torrance, California
Progent's team of certified support professionals provides assistance for virtually all facets of network technology found in businesses of all sizes. Areas supported by Progent in Torrance include:

Support Delivery Options for Torrance, California Companies
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering network support is based on the Help Desk operational structure common to big IT groups. Progent's Contact Center Service Mechanism promotes fast response, comprehensive activity records, consistent follow-through, and strict expense monitoring for a range of IT service delivery options that include remote repairs, on-premises support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises service visits. The experience of Progent's IT engineers makes it possible to handle the majority of network issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration procedure for new customers to address urgent network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out more details concerning Progent's remote computer support expertise.

  • On-site Service
    Progent offers onsite technical support for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online service experts to deliver small and midsize businesses the ideal combination: on-premises service professionals when you need them as well as the remote help of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The wait time for in-person support calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more about how and why to register for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who need prompt and dependable access to a professional Helpdesk with effective phone assistance, online repair tools, and sufficient technical depth for full problem escalation. Because small and midsize businesses usually have limited IT budgets and can spare little executive attention for dealing with network support, Progent's Help Desk Call Center Services could be the most efficient way to make sure that business information networks are always up and running. Read more details concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class consultants who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network protection engineering, fault tolerant network design, virtualization solutions, plus integration, programming and support for business applications such as accounting, operations, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects including office moves and massive system upgrades, longer term initiatives like management information application development and support, relational database software programming and DBA services, and web design, continuing support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host critical business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small businesses with greater levels of reliability, protection, and performance than is possible using the class of internal data center that is practical for the majority of small and midsize organizations. Since Progent uses the same facilities that support the gear of some of the planet's largest information technology organizations, Progent can save you the expense of creating and managing the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and revisions stay current, protection and performance is continually tracked, and systems and data files are consistently backed up and available for complete and prompt recovery. Find out more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of dependability and scalability but that is in addition easy for customers to transfer to a different support firm or to move in-house when your situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that allow small businesses with mixed networks to benefit dramatically on the costs of hardware, system support, and network management while achieving world-class reliability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can support the multi- OS and loosely standardized networks common with smaller businesses, and keeps ownership of the licenses in the customer's hands so that moving to a different virtual host is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online consulting to help businesses of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly after a ransomware incident. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Torrance, California Businesses
Progent's size, breadth of information technology expertise, and experience with corporate network support allow small businesses to sidestep the problems associated with excessive reliance on thinly staffed support firms or independent consultants.

Teaming with Progent enables your small business to:

  • Prevent Over Dependence on Individual Consultants
    For network services, small businesses sometimes rely excessively on independent engineers. Though individual service engineers have lower overhead than more substantial support organizations and can afford to bill apparently smaller rates, individuals are often too overworked to respond rapidly to urgent network problems. If a freelance consultant is busy with another customer, ill, on travelling, or in class, the absence of backup personnel may require your company to go without assistance in case of an emergency. The more your company grows, network downtime or problems with critical programs get more expensive. The money you thought you were conserving on an independent consultant can evaporate fast due to lost productivity. Also, when freelance engineers encounter unfamiliar problems, the lack of a large consulting team to fall back on for advice requires them to train on the job while your company ends up footing the costs for their continuing education.

  • Gain Access to Certified Professionals in Complex Network Solutions
    The majority of small support firms or freelance consultants focused on small company network consulting are capable of delivering routine fixes but don't have the experience to deal cost-effectively with complicated network configurations that have a variety of platforms, numerous locations, Voice over IP implementations, mobile clients, integrated financial and operational applications, eCommerce, and specialized business software. Progent's background with global enterprises and Progent's large group of specialists can be valuable to your company because big-company networks are characteristically complex, integration problems require thorough understanding of in numerous technical areas, and reaching a high degree of stability, availability, and protection calls for industry-tested processes.

  • Create a Firm Basis for Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Without a proper basis, a sequence of band-aid fixes commonly get thrown onto of a weak structure. As a business grows, reliability and scalability issues can obstruct the success of the organization. Such networks require proper evaluation, intelligent strategic analysis, and in-depth expertise to upgrade to a network infrastructure that can provide the solid basis to handle current business requirements and support future expansion.

  • Partner with Solution Finders, Not Product Resellers
    Smaller companies need guidance and insight to work through an ever more complex array of technology alternatives available for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or service organization that tries to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers consulting and services exclusively. This allows Progent to align technical services with the genuine interests of customers. Mixing network consulting and product selling can lead to a situation where the proposed solution is built around a preselected vendor rather than being based on the true needs of a customer.

Get in Touch with Progent
In case your Torrance, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Help
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.