Torrance, CA Remote Support from Certified Network Troubleshooting Experts
Progent's network technical support services can provide your Torrance, CA company budget-friendly and consistent support from enterprise-class IT engineers. By delivering network consulting service when you need it, providing advanced knowledge for mission-critical applications, offering unique services such as 24x7 server monitoring, and invoicing only for support you use, Progent offers your Torrance, California company an economical option for maximizing the business value of small-scale business networks. If you have an on-premises system, connect to cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to create and maintain a robust and safe information network and to benefit from quick availability of the skilled help typically restricted to businesses who can set up a large in-house IT staff.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house IT support team. Co-sourcing can save money and help meet schedules for big projects like software programming, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can in addition offer access to accredited consultants to assist your company to plan and execute a sensible cloud computing strategy.

Main Technical Areas Serviced by Progent for Businesses in Torrance, California
Progent provides the services of certified experts for all aspects of information technology found in small and midsize companies. Products and technologies supported by Progent's consultants include:

Service Delivery Options for Torrance, California Businesses
Progent has a variety of options for providing small companies with affordable IT services for technical support, system architecture, hosting, and network management. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Helpdesk Service Mechanism ensures rapid response, comprehensive service records, reliable follow-up, and strict cost monitoring for an array of network service delivery alternatives that include remote troubleshooting, in-person help, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can help clients to analyze and fix hardware and software issues without the cost or time loss of in-person service calls. The experience of Progent's network consultants allows them to handle most IT problems rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based registration process for new clients to address urgent network problems and Progent charges per minute with no startup charges or time minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out more details concerning Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's online service engineers to give small and midsize companies the best of both worlds: in-person service professionals when you need them plus the on-line help of Progent's seasoned team of network engineers, security professionals, and business application programmers. The wait time for in-person support visits is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more concerning how to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for all businesses and local governments who require fast and dependable access to an online Contact Center with efficient phone support, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Since small and midsize companies usually are constrained by limited information technology funds and can spare little management attention for handling IT support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to ensure that business computer systems are always up and running. Read more details concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent provides small companies affordable availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant it system engineering, virtual server strategies, plus configuration, programming and training for business software such as accounting, operations, reporting, sales automation, and office productivity software. Progent can help with short-term projects including site moves and major software migrations, extended projects such as business reporting software programming and customization, relational database application development and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications such as Microsoft Exchange Server and MS SQL to provide small and midsize businesses with higher levels of availability, protection, and performance than is feasible with the type of internal data center that is practical for most small organizations. Since Progent uses the same facilities that support the gear of many of the planet's biggest information technology companies, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions stay current, security and performance is constantly tracked, and systems and data files are regularly backed up and ready for full and rapid recovery. Find out additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is in addition convenient for clients to migrate to another support firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit small businesses with mixed networks to save significantly on the expense of hardware, system maintenance, and network management while achieving enterprise-class availability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can handle the mixed- OS and non- standardized environments typical of smaller companies, and keeps ownership of the software in the client's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online support services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly from a ransomware incident. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Torrance, California Businesses
Progent's staff size, depth of technical skill, and familiarity with enterprise IT support enable small and midsize businesses to sidestep the problems associated with excessive reliance on thinly staffed support firms or freelance consultants.

Working with Progent's Experts enables your company to:

  • Prevent Excessive Dependence on Freelance Consultants
    For network support, smaller businesses often rely heavily on individual consultants. Although freelance support providers have lower overhead than more substantial IT service firms and can afford to charge nominally lower fees, freelancers are often too busy to react quickly to urgent network problems. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of backup personnel may force your business to go without assistance during a crisis. The more your small business expands, system downtime or difficulties with critical programs become more expensive. The dollars you believed you were conserving on an independent consultant can be eaten up fast due to lost productivity. In addition, when independent engineers encounter unfamiliar problems, the unavailability of a large engineering group to fall back on for assistance requires them to train in place while your business ends up footing the bill for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated IT Issues
    The majority of smaller support organizations or freelance engineers specializing in small business network consulting may excel at delivering routine fixes but don't have the seasoning to deal cost-effectively with complicated network configurations that have mixed platforms, multiple offices, Voice over IP systems, remote clients, integrated accounting and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's extensive staff of experts can be valuable to your business because enterprise environments are characteristically complicated, support issues demand thorough knowledge in many technical areas, and achieving an acceptable degree of robustness, availability, and security calls for enterprise-proven processes.

  • Build a Solid Foundation for Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Lacking a solid basis, a series of band-aid fixes often get tossed on top of a tenuous foundation. As a company grows, reliability and expandability issues can obstruct the success of the business. Such environments need proper evaluation, smart strategic analysis, and broad-based experience to migrate to an IT environment that can act as the solid basis to handle current business needs and ease downstream expansion.

  • Team with Solution Providers, Not Resellers
    Smaller companies need direction and insight to work through an increasingly complicated maze of technology options available for enabling growth and enhancing productivity. They do not need an IT engineer or support organization that attempts to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent offers services and expertise only. This allows Progent to match consulting services with the real interests of clients. Mixing network consulting and product selling can lead to a conflict where the recommended solution is built around a preselected vendor instead of being based on the actual requirements of a small business.

How to Contact Progent
In case your Torrance, California company wants to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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