Expert Remote Support for Torrance, California Small Business Computers from Microsoft Certified Consultants
Small companies have typically been ignored by major IT service firms. Some small businesses permit themselves to become excessively reliant on individual engineers or small support firms who don't have the size or extensive skill sets to respond promptly or efficiently to network crises. Other small businesses resort to mass-market service providers staffed with personnel able to offer standardized solutions to common issues but who do not have the experience and versatility to deal with the diversity of environments and absence of standards that characterizes small business information networks.

Progent's time-tested methodology for delivering affordable and successful network service to small businesses has made Progent one of the most respected Microsoft network consulting firms in the United States. Progent has provided online support to businesses in every state in the U.S. and can dispatch onsite help in almost all zip codes.

For larger companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal network service personnel. This can save money and minimize technical risks for big IT initiatives like application design and development, disaster recovery planning, security evaluations, merging datacenters, or technology migrations.

Progent can also provide the services of certified consultants to assist your business to design and implement a sensible cloud strategy.

Main Products and Technologies Supported by Progent for Torrance, California Business Networks
As a Microsoft Certified Gold Partner computer support firm with a large group of Cisco certified CCIE network infrastructure experts and Apple Computer certified engineers, Progent provides urgent assistance and affordable remote consulting to Torrance, CA companies for a broad range of computer technologies including:

Support Delivery Options for Torrance, California Companies
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting services, and network administration. Progent's model for providing network support is built on the Help Desk operational structure familiar to larger IT support groups. Progent's Contact Center Service Model promotes rapid support, thorough activity records, consistent follow-through, and tight expense monitoring across a range of network service delivery modes that include online repairs, on-premises help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can help clients to analyze and repair hardware and software problems without the cost or time loss of on-premises support visits. The background of Progent's IT engineers allows them to handle the majority of network problems quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup process for new clients to address emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn more details concerning Progent's online network troubleshooting services.

  • On-site Support
    Progent provides onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online support experts to give small companies the optimal solution: hands-on support technicians when you require them plus the remote expertise of Progent's seasoned team of network consultants, security specialists, and business application programmers. The wait time for in-person support visits is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more details concerning how to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Contact Center Services are designed for all companies who need fast and dependable support from an online Helpdesk with efficient telephone assistance, online repair tools, and enough technical strength for all needed escalation. Because smaller businesses typically have tight IT budgets and can spare little management bandwidth for handling IT support, Progent's Help Desk Outsourcing Services can be the most cost-effective option to ensure that small business information networks are always productive. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small businesses budget-friendly availability of world-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection engineering, fault tolerant it system engineering, virtualization solutions, plus configuration, customization and support for business software such as financials, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can help with short-term projects such as site moves and major system upgrades, extended initiatives such as management analytics software programming and support, relational database application programming and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system administration, or urgent response such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for vital business applications like Exchange and Microsoft SQL to provide small and midsize companies with higher levels of dependability, protection, and performance than is possible with the class of internal data center that is practical for the majority of small organizations. Since Progent uses the same data centers that host the gear of many of the world's biggest IT organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs stay updated, security and efficiency is continually monitored, and systems are consistently backed up and ready for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of availability and expandability but that is also convenient for customers to transfer to another service provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtual server technologies that permit businesses with mixed networks to save dramatically on the costs of hardware, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered package, can handle the mixed- platform and non- standardized networks typical of small businesses, and retains ownership of the software in the customer's hands so that moving to a different virtual host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote support services to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that utilize on-premises resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on network security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory mandates for network data security and incident reporting.

The scope and depth of Progent's consulting team bring a unique set of advantages to companies wishing to increase the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, at the forefront of IT support, performing a wide variety of IT tasks for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This means that you get not just expert technical skills, but also a support engineer with field-tested approaches for repairing real-world IT problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during regular business hours. Many support firms impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity does away with major invoices for quick repairs. Another benefit of granular pricing is that customers will not be inclined to permit minor problems to fester until they grow into major problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports given by each consultant to every client. The discipline of detailing and organizing service activity results in more efficient support and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Small companies who utilize freelance consultants or who maintain in-house support personnel gain when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and productive. Learn more details about Progent's knowledge transfer services.

Contact Progent
In case your Torrance, California business needs to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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