Torrance, CA Online Help from World-class Computer Troubleshooting Experts
Progent's network technical support services can provide your Torrance, CA business budget-friendly and dependable access to world-class information technology engineers. By delivering IT consulting help when you need it, offering advanced expertise for critical technologies, offering unique services such as 24x7 server monitoring, and charging only for support you receive, Progent gives your Torrance, California company an affordable alternative for maximizing the productivity and profitability of small office information systems. If you have a local datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations to build and manage a robust and secure IT system and to have fast access to the skilled support typically available only to enterprises who are able to set up a large in-house IT group.

For larger companies, Progent offers co-sourcing and project management services to reinforce the skills of your in-house IT support staff. Co-sourcing can cut costs and help meet schedules for major projects like software design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of accredited experts to assist your business to design and implement a sensible cloud computing strategy.

Primary Practice Areas Supported by Progent for Office Networks in Torrance, California
Progent provides the services of qualified experts for all aspects of network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:

Service Delivery Alternatives for Torrance, California Companies
Progent has a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Contact Center Service Model promotes fast response, comprehensive activity records, consistent follow-through, and tight cost control across an array of IT service delivery modes that include online repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support experts can help clients to troubleshoot and repair network issues without the cost or time loss of travel for onsite support visits. The background of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based signup process for new clients to address emergency situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Find out additional information concerning Progent's online network support services.

  • Onsite Service
    Progent provides on-site computer support for registered clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to give small and midsize companies the ideal combination: onsite support technicians when you need them plus the remote help of Progent's worldwide staff of network consultants, security specialists, and business software developers. The wait time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite service. Learn more details concerning how and why to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Contact Center Services are designed for small and midsize businesses who need fast and dependable access to an online Help Desk Call Center with efficient telephone support, online repair capability, and sufficient technical depth for all needed escalation. Because small and midsize companies typically are constrained by tight information technology budgets and can provide scant executive bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective way to make sure that business computer networks stay productive. Read more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small businesses affordable access to enterprise-class IT professionals who can provide help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, fault tolerant it system design, server virtualization solutions, plus configuration, programming and support for small business applications including accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can help with one-time projects such as office moves and major system migrations, longer term projects such as management reporting software programming and support, relational database software programming and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host vital applications like Microsoft Exchange Server and SQL Server in order to provide small companies with higher degrees of availability, security, and recoverability than is possible using the type of internal data center that is practical for the majority of small and midsize organizations. Since Progent uses the same facilities that support the gear of many of the planet's biggest information technology companies, Progent can eliminate the cost of building and managing the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions remain current, protection and performance is constantly tracked, and systems and data files are regularly archived and available for complete and prompt recovery. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for all of a small organization's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition simple for customers to transfer to a different support firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is built around mature virtual server techniques that permit small businesses with mixed environments to benefit dramatically on the expense of hardware, system support, and IT administration while getting enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered solution, can support the multi- platform and non- standardized networks common with small companies, and retains control of the licenses in the customer's possession so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting support to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize local IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so that all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to block or recover quickly from a ransomware incident. Progent will consult with you directly to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Torrance, California Businesses
Progent's staff size, depth of technical expertise, and familiarity with enterprise IT support enable small and midsize companies to avoid the pitfalls related to excessive dependence on thinly staffed service firms or freelance consultants.

Teaming with Progent allows your business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network support, smaller companies sometimes rely heavily on freelance consultants. Though freelance service engineers have lower overhead than more substantial support organizations and can typically bill apparently smaller fees, freelancers are often too busy to respond quickly to critical situations. If a freelance consultant is occupied with different customer, ill, on travelling, or in training, the lack of backup staff may require your company to wait for help in case of a crisis. As your company grows, system unavailability or problems with critical programs become more expensive. The dollars you thought you were saving on an independent consultant can evaporate fast because of lower output. Also, when independent consultants encounter new problems, the lack of a big consulting group to rely on for help requires them to train in place while your company winds up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Sophisticated Network Issues
    The majority of smaller support organizations or independent engineers who concentrate on small company network consulting may excel at providing routine fixes but don't have the seasoning to deal cost-effectively with complicated IT environments with a variety of operating systems, multiple locations, Voice over IP systems, mobile workers, interconnected accounting and operational applications, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's large group of specialists can benefit your business because big-company networks are by nature complex, integration issues demand in-depth knowledge in numerous technical disciplines, and achieving a high degree of robustness, reliability, and security requires industry-proven processes.

  • Build a Firm Foundation for Seamless Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Lacking a solid architecture, a sequence of improvised repairs often get tossed onto of a marginal foundation. As a business grows, stability and expandability issues can undermine the success of the organization. Such environments need thorough evaluation, smart strategic planning, and in-depth experience to upgrade to a network environment that will provide the solid basis to meet critical business requirements and ease downstream expansion.

  • Team with Solution Consultants, Not Product Vendors
    Smaller companies need direction and insight to work through an ever more complex maze of IT options offered for accelerating business growth and enhancing efficiency. They do not need an IT consultant or service firm that tries to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services and expertise only. This permits Progent to match technical services with the genuine needs of customers. Combining IT support and product reselling can lead to a conflict where the proposed solution is built around a preselected technology rather than being driven by the true needs of a client.

Get in Touch with Progent
In case your Torrance, California company needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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