Affordable Network Support from Microsoft and Cisco Qualified Professionals for Businesses in Torrance, CA
By delivering professional support when you require it, making available specialized knowledge for critical business applications, providing high-value services such as virtual data center hosting, billing only for help delivered, and charging no setup or retainer fees for standard services, Progent allows your company to increase the business value of your information system and minimize support costs. Progent recognizes that information system security, reliability, and performance are just as important to small companies as to large corporations but that small companies don't have the leverage to invest aggressively in computer networks and in-house support staffs. Progent's fundamental value proposition is that no IT consulting firm can equal Progent's ability to deliver the IT support your business requires whenever you need it and at prices you can justify.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal IT support group. This can reduce expenses and help meet schedules for big IT initiatives such as application programming, disaster recover/business continuity planning, security audits, office consolidations, or software migrations and upgrades.

Progent can also provide the services of certified experts to assist your business to design and implement your cloud strategy.

Primary IT Areas Supported by Progent for Torrance, California Office Networks
A Microsoft Gold Certified Partner computer support company that maintains a large team of Cisco certified CCIE network consultants and Apple certified engineers, Progent offers emergency troubleshooting and low-cost remote consulting to Torrance, CA small businesses for a wide range of information technologies including:

Service Delivery Options Available for Torrance, California Companies
Progent offers a selection of options for providing small businesses with affordable computer services for technical support, consulting, hosting services, and IT management. Progent's paradigm for delivering IT support is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Model promotes fast response, thorough activity records, reliable follow-up, and strict cost monitoring across a range of network support delivery modes that include remote repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can help customers to troubleshoot and fix network issues without the expense or time loss of in-person service visits. The background of Progent's network consultants makes it possible to resolve the majority of IT issues rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration process for first-time clients to address emergency network problems and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn additional information about Progent's remote computer support expertise.

  • Onsite Service
    Progent provides onsite computer assistance for signed-up customers in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote support engineers to deliver small and midsize businesses the best of both worlds: hands-on service technicians when you require them plus the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The response time for in-person support visits is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite support. Find out more details about why to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who need fast and reliable support from an online Help Desk Call Center with effective phone assistance, remote troubleshooting capability, and enough technical strength for all needed escalation. Because small and midsize businesses usually have tight IT budgets and can provide little management attention for handling network support, Progent's Contact Center Services could be the most cost-effective option to make sure that small business computer systems are always up and running. Read more details concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, high availability it system engineering, server virtualization strategies, plus integration, programming and training for business applications including financials, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including site relocations and major software migrations, extended projects like management reporting software programming and customization, database application development and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications like Exchange and Microsoft SQL Server to provide small businesses with higher degrees of availability, security, and recoverability than is possible with the class of in-house data center that is achievable for the majority of small organizations. Since Progent utilizes the same facilities that host the gear of some of the planet's largest information technology organizations, Progent can save you the expense of building and managing the infrastructure required for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and revisions stay current, protection and efficiency is continually tracked, and systems and data files are regularly archived and available for full and rapid recovery. Learn more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is in addition easy for customers to transfer to a different support firm or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that allow small businesses with multi-vendor networks to save significantly on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered solution, can handle the mixed- platform and non- standardized environments common with small businesses, and retains control of the software in the customer's possession so that migrating to a new virtual system is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote support to help companies of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine local resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring managed service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

Why Progent Offers the Smart Alternative for Torrance, California Small Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate IT support enable small and midsize companies to avoid the problems associated with over reliance on thinly staffed service organizations or individual engineers.

Working with Progent allows your company to:

  • Avoid Over Dependence on Individual Consultants
    For network support, smaller businesses often rely heavily on independent consultants. Though freelance service engineers carry lower overhead than more substantial support firms and can afford to bill nominally lower rates, they are often unable to react rapidly to critical network problems. If an independent engineer is busy with different client, sick, on travelling, or in class, the absence of backup personnel may require your company to wait for help in case of an emergency. The more your small business expands, network unavailability or difficulties with line-of-business programs become more expensive. The money you believed you were conserving on an independent consultant can disappear fast because of lower output. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a large engineering group to fall back on for help requires them to train with the meter running while your organization ends up footing the costs for their ongoing education.

  • Have Access to Experts in Sophisticated Information Technology Issues
    Many small service organizations or freelance engineers specializing in small company network support may excel at delivering routine solutions but lack the experience to deal cost-effectively with complex network configurations that have a variety of platforms, many sites, Voice over IP implementations, mobile clients, integrated accounting and analytical software, eCommerce, and custom business software. Progent's background with global enterprises and Progent's extensive team of experts can be valuable to your small business because big-company networks are characteristically complicated, integration problems demand thorough understanding of in numerous technical areas, and achieving an acceptable degree of stability, reliability, and security calls for industry-proven best practices.

  • Create a Solid Basis for Growth
    Small businesses often start with an IT system cobbled together on a tight budget. Without a strong architecture, a series of ad hoc fixes commonly get thrown on top of a tenuous foundation. As a company grows, reliability and expandability problems can obstruct the success of the organization. These environments need proper assessment, intelligent strategic planning, and in-depth expertise to migrate to a network environment that can provide the reliable foundation to handle current business requirements and support future growth.

  • Partner with Solution Providers, Not Product Resellers
    Small businesses need guidance and education to navigate through an ever more complicated maze of technology options offered for enabling business growth and improving productivity. They do not need an IT engineer or support organization that tries to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers consulting and services exclusively. This permits Progent to match consulting services with the genuine interests of customers. Combining IT support and product reselling can lead to a situation where the recommended solution is built around a predetermined technology rather than being driven by the actual requirements of a client.

Contact Progent
If your Torrance, California company wants to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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