Expert Remote Troubleshooting for Torrance, California Small Business Computers from Microsoft Certified Consultants
Small companies have typically been overlooked by major network support firms. Some small companies allow themselves to grow dangerously reliant on individual engineers or small support organizations who don't have the bandwidth or broad skill sets to respond quickly or efficiently to network crises. Still other small businesses resort to mass-market support providers that employ personnel trained to provide standardized fixes for common issues but who are missing the experience and technical scope to deal with the diversity of environments and lack of standardization that characterizes small company information networks.

Progent's time-tested methodology for providing low-cost and effective network support to small companies has made Progent among the most respected Microsoft-certified network consulting firms in the United States. Progent has delivered online help to small businesses in every state in the country (refer to Progent's customer testimonials).

For larger businesses, Progent can provide co-sourcing and project management services to add to the skills of your in-house IT support personnel. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like software programming, business continuity preparedness, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to certified consultants to help your company to design and implement a sensible cloud computing strategy.

Main Practice Areas Serviced by Progent for Companies in Torrance, California
Progent's nationwide group of world-class support professionals provides help for virtually all aspects of network technology found in organizations of all sizes. Practice areas supported by Progent in Torrance include:

Service Delivery Options Available for Torrance, California Businesses
Progent offers a variety of options for providing small companies and local governments with affordable computer services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering computer support is built on the Help Desk structure familiar to big IT support organizations. Progent's Contact Center Service Model promotes rapid response, comprehensive service documentation, reliable follow-up, and tight cost control for an array of network support delivery modes that include remote repairs, in-person support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to analyze and repair network problems without the expense or time loss of on-premises support calls. The experience of Progent's IT engineers allows them to handle most network problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for first-time clients to accommodate urgent network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out more information about Progent's remote computer support expertise.

  • On-site Service
    Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's online support experts to give small and midsize businesses the optimal solution: on-premises service technicians when you require them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business software programmers. The response time for on-site support calls is typically under one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more about why to register for Progent's in-person network support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for all companies who need prompt and dependable support from a professional Help Desk Call Center with efficient phone support, online repair tools, and enough technical strength for all needed problem escalation. Since smaller companies usually are constrained by tight IT budgets and can provide scant management attention for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient way to make sure that small business computer systems are always productive. Learn more about Progent's Helpdesk services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security engineering, non-stop network engineering, server virtualization solutions, plus configuration, customization and support for business applications such as accounting, ERP, reporting, sales automation, and productivity suites. Progent can help with short-term projects such as office relocations and massive system upgrades, longer term projects like business analytics software programming and customization, database software programming and administration support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network management, or urgent services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange Server and MS SQL to provide small companies with greater levels of availability, protection, and performance than is possible using the type of internal data center that is achievable for most small businesses. Because Progent utilizes the same data centers that support the equipment of many of the world's largest IT companies, Progent can save you the expense of building and managing the infrastructure required for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions remain current, protection and performance is constantly tracked, and systems are regularly backed up and ready for full and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for all of a small or midsize organization's production servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is in addition simple for clients to transfer to a different service provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that allow small businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure support, and network administration while getting enterprise-class dependability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can support the multi- OS and loosely standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the customer's possession so that migrating to a new virtualized host is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote consulting services to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that combine on-premises resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to provide web-based control and world-class security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability to stop or recover rapidly after a ransomware incident. Progent will work with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Torrance, California Businesses
Progent's size, depth of technical skill, and familiarity with corporate network consulting enable small businesses to avoid the pitfalls associated with excessive dependence on thinly staffed service firms or independent engineers.

Working with Progent's Experts allows your business to:

  • Prevent Excessive Reliance on Individual Consultants
    For IT support, small companies sometimes rely excessively on independent engineers. Although freelance support providers carry lower expenses than more substantial IT service firms and can afford to charge apparently lower rates, they are occasionally stretched to far to react rapidly to urgent situations. If an independent engineer is occupied with different customer, ill, on vacation, or in training, the absence of backup personnel may force your business to wait for help in case of a crisis. As your small business expands, system unavailability or difficulties with line-of-business programs get more costly. The dollars you thought you were saving on a freelancer can be eaten up quickly because of lost productivity. Also, when freelance consultants confront unfamiliar technologies, the unavailability of a large engineering team to depend on for assistance requires them to learn on the job while your company ends up footing the costs for their ongoing education.

  • Gain Access to Experts in Sophisticated Network Solutions
    Many small support firms or independent consultants who concentrate on small business network consulting may excel at delivering routine fixes but lack the seasoning to deal cost-effectively with complex IT environments with a variety of operating systems, numerous locations, Voice over IP systems, mobile clients, interconnected financial and analytical applications, eCommerce, and custom business software. Progent's experience with worldwide enterprises and Progent's extensive team of experts can benefit your company because big-company environments are inherently complicated, support problems require in-depth understanding of in many technical disciplines, and achieving a high degree of stability, reliability, and protection requires enterprise-proven leading practices.

  • Create a Firm Basis for Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Without a proper basis, a sequence of improvised fixes commonly get tossed onto of a weak foundation. As a company grows, reliability and scalability issues can undermine the productivity of the business. These environments need thorough evaluation, smart business planning, and broad-based experience to migrate to a network environment that can act as the reliable foundation to handle critical business needs and support downstream growth.

  • Team with Solution Consultants, Not Product Vendors
    Small companies need guidance and insight to navigate through an increasingly complicated array of IT options offered for enabling growth and improving productivity. Businesses do not need an IT consultant or service firm that tries to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers consulting and services exclusively. This permits Progent to match technical support services with the genuine needs of customers. Mixing network support and product selling can result in a conflict where the proposed solution is built around a preselected technology rather than being based on the true requirements of a small business.

How to Contact Progent
If your Torrance, California company needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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