World-class Remote Support Services for BlackBerry Environments
RIM BlackBerry Online Troubleshooting SupportSafe and dependable connectivity from smartphones to collaborative messaging platforms like Exchange, IBM Lotus Domino, or Novell GroupWise has become a necessity for companies of any type who wish to optimize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry BES Server are some of the most popular technologies for building and managing wireless connectivity. However, maintaining efficient BlackBerry systems has become challenging due to the sophisticated mechanisms available to fulfill the demand for enterprise-class security and non-stop operation. Progent's BlackBerry qualified engineers are experienced at providing online support expertise for BlackBerry environments, reducing support expenses and taking care of issues more quickly than is possible via conventional on-site consulting.

Progent has a seasoned group of remote consultants qualified to support networks that incorporate technology from all major suppliers. (See technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE engineers can assist your company to resolve complex problems with your infrastructure. Progent's Apple qualified experts can help you to integrate Macs with your mobile communications solution and can provide expertise with iPhone integration and management. Progent's Linux engineers can provide assistance for managing servers based on various distributions of Linux such as RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo. This range of expertise allows Progent to act as a convenient source for any IT support needed in multi-platform networks and avoids the blame game that small companies often encounter when trying to find technical help.

Progent's network security engineers have been awarded prestigious security certifications including Certified Information Security Manager and CISSP. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include two economical security inventory scanning service packages that enable small businesses to receive an objective network security assessment from a Progent security consultant to determine possible weaknesses in the security posture you present inside and outside your firewall.

BlackBerry BES Server Integration Help
The BlackBerry BES Server offers businesses a centralized and secure mechanism for incorporating BlackBerry wireless devices into their email, collaboration, and application infrastructure. BlackBerry Enterprise Server (BES) enables mobile BlackBerry clients to connect to Exchange, Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry handsets with PC desktops to achieve data consistency for applications such a calendars, address books, tasks, instant messaging, and custom business programs. Due to BlackBerry Enterprise Server integration with Exchange, mobile workers carrying BlackBerry smartphones can have push-based access to Exchange messages as well as to instant messaging-capable applications via Microsoft Office Communications Server and Microsoft Lync Server integration.

BlackBerry Enterprise Server Consulting Support

Progent's BlackBerry-qualified engineers can show you how to plan, install, and support BlackBerry Enterprise Server (BES) so you can optimize the efficiency of BlackBerry users, streamline the administration of a BlackBerry environment, and reduce the expense of maintaining mobile workers.

How Progent Can Assist Your Business to Manage and Support Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned certifications from RIM in all major facets of BlackBerry technology. Progent's BlackBerry consulting skills range from troubleshooting synchronization problems to architecting wireless workforce solutions built around BlackBerry BES Server. These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can help you to carry out common technical functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters and auto-signature, editing user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company messaging solution. Progent's certified service professionals can also help you to troubleshoot a wide array of issues associated with synchronization, device detection, messaging reconciliation, web access, wireless connections, IM, desktop application installation, and Desktop Redirector.

As a leader in providing countrywide remote consulting services for small company networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry support expenses at a minimum and, by resolving problems quickly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, repair, and produce documentation for a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology needs analysis, system design, installation planning and execution, performance tuning, configuration of a high-availability environment, information backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to design a mobile wireless environment that fits within your IT budget and supports your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which management model and equipment meet your requirements, and analyze your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices concerning options for software versions, server hardware and storage, network design, and application set up.

To optimize system security, Progent's BlackBerry consultant can assist your company to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security specialists to perform network-wide security vulnerability and compliance validation and recommend improvements to support your BlackBerry environment.

Contact Progent for Help from a BlackBerry-Qualified Specialist
To get in touch with Progent about consulting assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.

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