Introduction to Progent's Consulting Expertise for BlackBerry Technology
RIM BlackBerry Consulting and Support ExpertiseMobile access to email, address books, schedules, and the web is a critical feature of IT networks for companies of any type. RIM BlackBerry handhelds are among the most popular devices for maintaining mobile connectivity. But the infrastructure required to support BlackBerry smartphones has grown steadily more sophisticated as the insistence on high availability and rock-solid security has increased. Progent's RIM certified consultants focus in providing small businesses enterprise-class network support and troubleshooting services that are affordable and effective.

Being a Microsoft Gold Partner with years of experience consulting on Microsoft Exchange Server, Progent's consultants can give you access to broad expertise for incorporating BlackBerry and Microsoft products by offering support services such as Microsoft Exchange 2010 Server consulting and by delivering related support services such as Microsoft Lync Server 2010 deployment and MS Office Communications Server support to manage Instant Messaging and rich presence. Progent's Microsoft SQL 2016 integration consultants and Microsoft SQL Server 2014 consultants can set up and repair your SQL database system to operate optimally with BlackBerry BES Server, and Progent's Microsoft Data Protection Manager specialists can help your company to develop backup and recovery processes to guard your messaging data and minimize productivity loss in the event of a crash of your messaging solution.

Progent also maintains a staff of Cisco certified CCIE network consultants who are accessible remotely to offer expert assistance for architecting and repairing your network infrastructure so that it accommodates your BlackBerry solution with enterprise levels of fault tolerance, scalability, security, and manageability. CCIEs are recognized network experts who earn this prestigious status only as a result of thorough testing by Cisco. CCIEs are able to resolve even the most complicated issues surrounding network planning, setup, repair, and support.

Technical Expertise for BlackBerry Enterprise Server (BES)
RIM's high-end solution for administering large groups of BlackBerry smartphones is the BlackBerry BES Server. This powerful software allows Exchange Server, Lotus, or Novell GroupWise clients to transmit and receive emails that are encrypted in wireless transit to ensure maximum data protection. BlackBerry BES Server also streamlines a broad variety of crucial administrative tasks ranging from smartphone deployment and upgrades to wireless security and fault tolerance.

BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-certified engineers can help you use BlackBerry Enterprise Server to perform routine tasks like:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Upgrade BlackBerry device firmware remotely
  • Control client settings with BES Server's vast library of policies

Progent's BlackBerry-qualified engineers can also assist you to use BES Server to implement key procedures not supported by the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Set up and manage BES Server's fault-tolerant infrastructure based on virtualization
  • Deploy BlackBerry devices remotely
  • Establish specialized administration roles
  • Automatically track and report on the overall health of your BlackBerry system

Expert BlackBerry Technical Support Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available remotely to deliver prompt technical help to businesses in the Tucson region or throughout the state of Arizona. Progent's experienced online technical support team has helped IT organizations resolve computer problems and cut support expenses in each state in the United States and established a substantial base of satisfied clients. (Refer to Progent's customer testimonials.)

Progent offers online consulting support for a wide array of issues related to RIM BlackBerry software and devices such as synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Major BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can assist you to perform basic support operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters, editing user profiles, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned service professionals can also help you to resolve a broad range of problems associated with synchronization, device recognition, messaging reconciliation, web access, mobile connections, Instant Messaging, workstation software installation, and Desktop Redirector.

As a top innovator in delivering nationwide remote support for small office IT networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your mobile technical support expenses low and, by solving problems quickly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, troubleshoot, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class engineering services for BlackBerry technology include business and technology requirements analysis, solution design, installation strategy and execution, performance optimization, design of a high-availability environment, data backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational goals and to create a wireless environment that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to support a BlackBerry BES Server, help your organization to decide which administration approach and equipment meet your needs, and analyze your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software versions, server hardware and storage, network architecture, and application set up.

To optimize system security, Progent's BlackBerry consultant can assist you to choose and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security engineers to perform company-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry solution.

Call or Email Progent for Assistance from a BlackBerry-Certified Expert
If you wish to get in touch with Progent about technical assistance for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.
















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