Consulting and Technical Support Services for RIM BlackBerry Solutions
BlackBerry SupportBlackBerry wireless PDAs from Research in Motion are among today’s most successful solutions for maintaining mobile connectivity to messaging, calendars, web-based applications, and other critical business information. As the complexity of small company networks has increased, and as the demand for world-class security, dependability, and recoverability has grown to be the norm for companies of all sizes, successful deployment and support of BlackBerry technology has grown more difficult. To handle areas such as security, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging servers and shared databases, small businesses frequently resort to outside consulting firms who specialize in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-qualified engineers who can help small organizations to plan, manage, and repair BlackBerry-based environments economically and effectively, doing away with the necessity for an internal BlackBerry solutions expert and reducing the cost and stress of maintaining mobile workers. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This breadth of knowledge, combined with Progent's efficient online service delivery capabilities, provides small businesses an economical alternative for integrating RIM BlackBerry technology seamlessly into their information network.

Progent's consultants can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange setup so that your database and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you track and control BlackBerry smartphones throughout your company, define security policies that are right for your business, customize mobile applications, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored rapidly and safely.

Consulting and Technical Support Services for BlackBerry Enterprise Server
Research in Motion's advanced solution for managing big collections of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated software enables Exchange, Lotus Domino, or Novell GroupWise clients to send and receive emails that stay encrypted in transit to provide maximum security. BlackBerry Enterprise Server also streamlines a broad variety of key administrative jobs ranging from BlackBerry configuration and updates to mobile security and high availability.

BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-qualified engineers can help you utilize RIM BlackBerry Enterprise Server to perform routine tasks such as:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Upgrade BlackBerry device firmware wirelessly
  • Manage user and group configurations with BlackBerry's vast library of policies

Progent's BlackBerry-certified consultants can also assist your company to use BlackBerry Enterprise Server to implement important tasks not available with the entry-level BES Server Express. These tasks include:

  • Set up and manage BES Server's high-availability architecture based on virtualization
  • Deploy BlackBerry smartphones remotely
  • Establish custom administration roles
  • Automatically track and report on the health of your BlackBerry system

Expert BlackBerry Technical Services Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible remotely to deliver prompt technical help to companies in the Tucson area or throughout the state of Arizona. Progent's experienced online technical support experts have helped IT organizations solve computer problems and cut IT service expenses in each state in the United States and built a large following of satisfied customers. (See Progent's client testimonials.)

Progent can provide remote consulting support for a broad selection of issues associated with BlackBerry products including wireless synchronization, integration with Exchange, setting up BlackBerry BES Server, and improving wireless security. Major BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry engineer offers expertise in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to install and remove BlackBerry smartphone users on Microsoft Exchange and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, deploy push and pull access control lists, control Microsoft Exchange Server data flow, create, edit, and assign WLAN and VPN configuration sets, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of environments such as Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, repair, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class engineering services for BlackBerry technology include business and network requirements analysis, system design, installation strategy and implementation, performance tuning, design of a high-availability environment, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to design a wireless solution that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry BES Server, assist your organization to determine which management model and hardware products match your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices concerning alternatives for software editions, processors and mass storage, network design, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can help you to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security engineers to perform company-wide security vulnerability and compliance validation and suggest improvements to accommodate your BlackBerry environment.

Contact Progent to Get Support from a RIM BlackBerry-Qualified Specialist
To ask Progent about engineering assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.
















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