Remote Computer Support for

Progent's online support experts provide excellent value because they possess the real-world background and are equipped with the advanced technology needed to resolve most network issues quickly. Efficient support reduces immediate expenses because service calls accumulate minimal billable minutes. Remote help also avoids the cost of sending an engineer to your location. Your company saves even more with indirect costs by reducing or avoiding system outages and related losses stemming from business disruption, upset clients, idle workers, and de-focused executives.

Progent's pricing model for remote help is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you pay exclusively for the support that you actually get. Unlike many remote support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate scenarios where fast fixes somehow turn into large bills. Progent's skill at solving problems efficiently results in your business saving cash.

Progent's Online Technical Support Tools
Over time, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that ensure the highest degree of efficiency for remote help and troubleshooting for small and midsize company IT systems. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology enables the experts of Progent's online support team to interface to your network without compromising network security.

Progent's advanced technical support reporting application keeps comprehensive histories for all service that Progent's clients have received. Progent's staff consultants have access to the specifics of services rendered to every customer by any consultant. This archive of issues and solutions is stored as an easily retrievable support knowledge base that enables Progent's online support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and formal partnerships with major industry leaders including Cisco and Microsoft permit access to additional extensive technical support databases and to manufacturers' in-house product engineers so that Progent's online consulting engineers can determine the best resolutions quickly.

Phone-based technical services Offered by Progent to companies in Tucson and anywhere in the state of Arizona include:

• Certified Windows Experts
  Progent's Microsoft-certified online service experts can deliver computer system troubleshooting and consulting help for all Microsoft server and application products. Progent is a Microsoft Gold Certified Partner network support firm and can provide your organization the services of support professionals who can assist to deploy, support and manage the entire suite of MS Servers such as Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Microsoft BizTalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange 2007 Server, Microsoft Application Center, SharePoint Server, Virtual Server, and System Center Operations Manager 2007 and 2005.

• Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and validates a person's network technology skills at the master level. Cisco CCIEs know how to handle the most stubborn issues occurring in network design, installation, administration, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco System's internal product support engineers in analyzing anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep expertise allows them to fix even the most difficult problems rapidly. In many cases, less qualified engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes.

  Few service providers make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide quick telephone access to a CCIE so your company can receive urgent help for serious network infrastructure problems that are hurting worker productivity but are not within the comfort zone of your local computer maintenance resources. Progent's Cisco CCIE support experts can interface to your computer system using the latest on-line troubleshooting technology in order to perform quick, safe, and affordable diagnosis and remediation.

• CISM and CISSP Certified System Security Consultants
  Progent's certified CISSP and ISSAP network security consultants offer a range of system protection services that can enhance the immunity of your Windows, Apple Mac, or Linux environment against attacks or assist you to recuperate rapidly following a serious breach. Security consulting services offered by Progent include: comprehensive security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; building safe mechanisms for remote and mobile communication; protecting your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.

• UNIX/Linux, Solaris, and Mac OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Mac OS X online support services cover a wide array of information technologies including network infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified management, and migration from older applications to Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical issues promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.

  Progent's UNIX/Linux support engineers can offer emergency remote help analyzing problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:

  • Apple Mac OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs that small businesses frequently need. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:

• Help Desk Call Center Expertise
  Progent's Help Desk service offerings for small and midsize businesses with networks that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for smaller businesses who lack the money or time to support an internal Call Center but who need quick response from an efficient Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging tasks to high-level consultants.

  Progent’s Virtual Call Center is intended for bigger companies and acts as a transparent extension of your established Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve complex computer system issues, or be available in overflow circumstances when your regular service providers are swamped.

  Progent's Call Center staff of veteran network experts provides your clients in Tucson or anywhere in the state of Arizona quick communication with a dependable network service group with extensive background providing telephone-based consulting and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's concentration is to give the Help Desk perception as a crucial enabler of business productivity, and Progent's intent is to resolve rather than just report IT issues.

• Business Applications Support: Education, Custom Development, and Troubleshooting
  Progent's Applications Consulting staff offers online advanced consulting expertise and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for Microsoft applications including Microsoft CRM, Project, MS Word, and MS Office Excel. For more information on Progent's expertise, customization, and training offerings, see Progent's Applications Experts Group.

  Online Network and Server Monitoring Support
  Progent offers companies in Tucson, or anywhere in the state of Arizona, online network monitoring support centered around Microsoft Operations Manager 2007, adapted by Progent for your business so that your IT maintenance is proactive and automated. By spotting potential issues before they result in network outages, proactive monitoring can head off disruptive and expensive network crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or networks that support a combination of OS platforms.

How Your Tucson Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or send email to information@progent.com. For small businesses and new ventures in Tucson or throughout the state of Arizona, Progent's online computer support engineers are ready to deliver effective and affordable IT help whenever your business has to have it. Long experience offering online repair services has led to Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to fix computer problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Tucson office works with a regular independent consultant or maintains an in-house IT staff that know how to deal with common network problems, Progent’s Microsoft and Cisco certified engineers offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the time or the experience to fix sudden network crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Small Organizations in Tucson
Progent's remote network troubleshooting services enable your City# small business to experience the benefits of on-call, expert network support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic value by being increasingly reliable, productive, and protected. Advantages to your business include:

• Seamless virtual expansion of your on-site IT resources
  For most small companies in Tucson or anywhere in Arizona, nearby network support resources, whether made up of independent consultants or an in-house maintenance staff, can take care of the majority of technical issues. However, IT crises might strike when local resources are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your local service personnel. In these instances, Progent's on-call support specialists offer an easy, quick, and economical way to supplement your local help and to pass on valuable information to improve your capability to resolve downstream issues locally.

• Reduced Reliance on Individual Consultants
  For IT support, small businesses commonly rely on independent freelance service providers. While independent service people have smaller internal costs than larger service firms and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of fallback help may require your company to go without assistance during an IT crisis. As your small business expands, system unavailability and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your network is always up and running.

• Create a Solid Basis for Seamless Expansion
  Small organizations typically start with an IT system created on a shoestring budget. Lacking a proper framework, band-aid repairs can get piled on top of a weak foundation. When a company grows, reliability and scalability problems can impede the success of the organization. Such badly designed systems require proper assessment, smart strategic planning, and wide IT expertise to upgrade to a network infrastructure that can deliver the stable foundation to meet critical business requirements and simplify future expansion.

• Work with Solution Providers Instead of Technology Sellers
  Small offices require advice and technical training to navigate through an increasingly complex array of product options available for promoting business growth and improving efficiency. These companies hardly need a network consultant who is motivated to resell a specific vendor's products. IT support and product sales can result in a situation where the recommended solution is designed around a predetermined technology instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to match IT consulting with the real interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, breadth of technical background, fine tuned remote support software, and understanding of corporate IT allow small companies to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over=stretched in-house resources.

Progent stands out by providing:

• In-depth Knowledge of Microsoft's Full Line of Server Platforms
  Progent can provide in-depth support for Microsoft’s popular server platforms with services such as Microsoft Windows 2003 expertise, Windows 2000 upgrades, Windows NT upgrades, Microsoft Exchange 2003 Server consulting, Exchange 5.5 Server and Exchange 2000 Server migration, and Microsoft SQL Server 2005 integration.

• Value Pricing
  Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with large invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

• Full Documentation of IT Services
  Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or local support organizations who offer minimal documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to every client. The practice of documenting and organizing service activity allows more effective support and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who won’t let go of vital service information.

• 24x7 Server Monitoring with Microsoft System Center Operations Manager 2007
  Progent is one of the only IT service firms to offer 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from stressful and expensive service disruptions.

How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network help, visit Immediate Emergency Support.