Remote Computer Network Support Services for Tucson Small Business IT Networks
For small organizations and startups in Tucson or throughout the state of Arizona, Progent's online network support specialists are ready to deliver effective and affordable system support the instant your organization has to have it. Long experience offering remote tech support has led to Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair computer problems quickly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Tucson office deals with a local independent support technician or maintains a full time IT staff that know how to deal with typical network problems, Progent’s Microsoft certified engineers offer an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the time or the expertise to fix unexpected system emergencies or especially complex integration problems.
Details of Progent's Online Computer Support for Tucson
Progent's phone support, Internet-based troubleshooting, system security expertise, and system administration services offer small companies in Tucson or throughout the state of Arizona unparalleled leverage for your IT investment. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk outsourcing services and network management, Progent's experts can provide your office world class IT support while permitting you to eliminate the expense and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support services include:
Immediate Phone Contact with Microsoft Qualified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to small businesses in Tucson and is also ideal for networks in geographic regions of Arizona that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and on-going training.
Per Minute Billing to Reduce Expenses
Progent offers remote help on a minute-by-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for phone service and imposes no ongoing retainer. This saves you from facing big bills for simple repairs.
Availability of Cisco Certified Network Infrastructure Specialists
As a Registered Partner for Cisco, Progent can provide access to on-staff professionals with expertise in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for wireline and wireless networking.
Application Specialists Team
Progent's basic support services consist of technology integration, Microsoft Exchange expertise, system security design, and Help Desk outsourcing support. Progent's Experts group can provide in-depth consulting expertise for critical business applications. Support offered by the Application Experts Group includes:
By providing a full service one-stop resource for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that meet the unique requirements of your company.
Advanced Online Access Tools
Protected remote connectivity permits Progent's support professionals to observe exactly what your customers see. This makes it easier to find fast solutions to issues that might otherwise demand a costly personal visit. State-of-the-art online connectivity software and experienced engineers combine to allow Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite support and automated network analysis.
Compatibility with Popular VPN Products
Progent can provide secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
24-hour Support for High System Uptime
For small offices with line-of-business applications, Progent can provide 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high system uptime.
Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-constrained small businesses whose clients require instant recourse to a Help Desk service with expert telephone support and full escalation capability.
Advantages of Progent's IT Support for Small Companies in Tucson
Progent's online support services allow your City# small business to experience the benefits of on-call, world-class IT support without the expense of maintaining an in-house IT organization. Your network will derive added business value by being more reliable, efficient, and secure. Advantages to your business include:
Seamless virtual extension of your local support resources
For most small businesses in Tucson or anywhere in Arizona, local network service resources, whether made up of independent consultants or a full-time IT staff, can solve typical network issues. On the other hand, serious problems sometimes spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite service personnel. In these cases, Progent's online support experts give you an easy, quick, and affordable way to augment your local resources and to transfer valuable information to increase your ability to resolve future issues locally.
Less Dependence on Individual Service Providers
For IT maintenance, small organizations commonly depend on individual freelance service providers. Although independent service people have less overhead than big consulting companies and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the absence of fallback personnel may require your company to wait for assistance during an emergency. As your small business expands, system unavailability and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service expertise to insure your IT system is always available.
Build a Scalable Foundation for Smooth Expansion
Small businesses typically start with an IT architecture created on a modest budget. Lacking a strong framework, slap-dash repairs often get piled onto a weak foundation. When a network grows, reliability and scalability problems can impede the productivity of the business. Such poorly designed systems need careful assessment, smart long-term planning, and broad-based IT knowledge to evolve to a network architecture able to offer the solid foundation to meet current business requirements and ease downstream expansion.
Interact with Problem Solvers Rather Than Technology Vendors
Small companies need guidance and technical education to negotiate an increasingly complicated array of product options available for accelerating business success and enhancing productivity. Businesses hardly need a network engineer who is attempting to resell a certain vendor's technology. Network consulting and product selling can result in a scenario where the proposed
solution is built around a predetermined technology instead of the genuine needs of a client. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to match technical expertise with the real interests of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, depth of technical experience, fine tuned remote support software, and familiarity with enterprise networking enable small offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over=stretched internal IT help.
Proven Methodology
Progent’s team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the front lines of IT service, performing a wide range of technical tasks for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This means that you get not only world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to solve actual network problems rapidly.
Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits per minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no retainer. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be forced to permit simple problems to fester.
Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports transmitted by every staff member to each customer. The discipline of documenting and archiving support records results in more effective support and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who won’t release vital service information.
Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Businesses who utilize trusted independent service providers or who employ internal IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, protected, and efficient.
Remote Server Monitoring with Microsoft MOM
Progent is one of the only consulting companies to offer round-the-clock remote tracking services based on Microsoft Operations Manager. This package allows your computer support to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, go to Immediate Emergency Support.
Progent's certified Windows 2003 Server engineers can provide network help and IT consulting services for the entire family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows Server 2000. Progent's Microsoft Windows Server 2003 migration, integration, administration, and maintenance offerings include network planning, installation, project management, in-person and remote network support and repair, Call Center outsourcing, expert security services, turn-key outsourcing, and cost-effective co-sourcing.
Even if your business has a small network support group and a limited IT budget, your information network can still feature the same high reliability and performance that once needed a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-certified network consultants, the latest network management software for 24x7 monitoring and alerts, and cost-effective support programs such as a help desk call center to keep your mission-critical network applications and servers operating. Progent's 24x7 Network Management Services include remote network monitoring, server monitoring, and program monitoring to cut support costs, fix problems quickly, and anticipate problems before they degrade system performance. Progent is expert at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to perform complete process management. Progent can help with Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to offer small company networks enterprise-class availability, security and capacity.
Progent’s Cisco-qualified network consultants offer professional PIX Firewall support services encompassing architecture, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack security, and secure connectivity services. Ranging from compact, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible combination of security, performance and availability for information environments of all sizes. PIX firewalls are build around a proven, purpose-built operating system, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPSec VPN networking, intelligent networking services, and flexible administrative tools. Progent’s network experts can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent's Linux support services offer small companies and software developers assistance with administering and maintaining Linux systems that run with Microsoft-powered technology. Progent offers your business access to Linux consultants, consulting professionals qualified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad range of experience provides you with a convenient single consulting firm to help you create and maintain a secure and robust mixed-platform network and communications environment that supports Linux and Microsoft coexistence by integrating MS Windows with leading Linux derivatives including RedHat, SUSE, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progent's Microsoft-certified ISA Server consultants have extensive backgrounds developing Microsoft ISA Server-based security solutions for information systems with multiple offices, remote workers, and line-of-business web applications. Progent's Microsoft Firewall consultants are available to help your small business in planning and implementing an installation of ISA 2000 Server or ISA Server 2004 that meets your network security needs without adversely limiting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Progent's Microsoft and Cisco qualified network support engineers offer a broad array of expertise covering the fundamental computer technologies required for small business IT systems. Progent's main services include network configuration, Microsoft Exchange help, network protection expertise, and Help Desk services. Progent's Application Experts Team can supply in-depth consulting support in specific application areas including ERP, MRP, accounting system customization, Customer Relationship Management, Microsoft CRM, Microsoft Project, Microsoft Word, and Excel. Progent can also supply small organizations with part-time CIO services.
Progent has agent arrangements with some of the industry's leading data and voice carriers and can provide your company the same communications services you can get by dealing direct. Progent can also assist you to determine the service packages that make the best sense for your company and can deliver professional consulting support to help you integrate your data and voice services into a cohesive system that maximizes the productivity of your IT network. Service providers whose services are available by Progent include AT&T, Speakeasy, and New Edge Networks.
Progent’s management reporting professionals offer experience in Crystal Reports, FRx, and Microsoft Access reporting tools. Progent can also help you configure the server, communications and protection infrastructure needed to support a cutting-edge reporting system. Progent’s reporting specialists can be particularly useful in assisting you to integrate information from various data repositories including Access, Excel, XML, OLAP, SQL and a broad array of accounting packages and corporate management software.
Progent's Sun Solaris platform consulting experts offer small companies and software developers support for administering and supporting Sun Solaris environments that coexist with Microsoft-based networks. Progent offers your organization contact with Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of experience offers you a convenient one-stop consulting firm to help you build and manage a secure and reliable mixed-platform network and communications environment that allows Sun Solaris and Microsoft interoperability by integrating Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat, SUSE, Mandrake/Mandriva, Debian-GNU, and Slackware.
Microsoft Dynamics Great Plains can help you expand and manage your company better by delivering deep access to decision-driving information and a rapid return on investment. Microsoft Dynamics GP offers important business benefits including its ability to expand the reach of your organization, handle your financials, computerize financial operations, standardize processes across your business, improve inventory control, increase order accuracy, grow revenue and shorten turnaround time, and increase cash flow. Progent can show you how to set up and manage a reliable, safe server and communications foundation to support Great Plains, and can offer expert Microsoft Dynamics Great Plains support professionals to help you derive the full benefits of your Microsoft Great Plains accounting.
Progent's certified Microsoft Windows 2000 consultants can show you how to optimize the functionality of your current Windows 2000 Servers and can simplify system administration, provide technical support and repair, and enhance security. Progent can also help you design, rationalize, and implement a strategy to migrate from Microsoft Windows Server 2000 to Microsoft Windows 2003 Server. Progent is experienced in designing pilot installations to reduce the technical risk involved with moving to Windows Server 2003 by identifying potential hardware and software compatibility issues.
Microsoft Windows Server 2008 is an important step forward in making information networks more protected and fault tolerant, simpler to virtualize and manage, higher performing, and able to offer an improved environment for web hosting and development. Progent can assist your company get the most from the improvements incorporated into Microsoft Windows Server 2008 by delivering certified consulting, tech support, training, staffing, network monitoring, and security engineering expertise.
Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you pay only for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no retainer. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be forced to permit simple problems to stay unaddressed.
