Fast and Affordable Online Troubleshooting for Tucson Information Networks
Urgent Remote Help for Tucson NetworksFor companies in Tucson or anywhere in the state of Arizona, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online support engineers provide excellent leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology needed to resolve the majority of network issues rapidly. This lowers direct expenses because solutions require fewer billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves additionally in indirect costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support experience is particularly important for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online help is designed to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced only for the services that you receive. In contrast to typical online service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate situations where speedy. minor fixes somehow turn into major bills. Progent's penchant for solving problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes which allow the highest level of effectiveness for remote technical support and repair for information networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's online support team to communicate with your system remotely without breaching corporate security.

Progent's advanced service database system includes detailed documentation for the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of support provided to every Progent client by any engineer. This archive of trouble tickets and repairs is stored as a readily searchable support knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional vast technical support databases and permit quick response from vendors' internal product engineers with the result that Progent's remote service experts are able to come up with the most efficient solutions promptly.

Remote support available from Progent to clients in Tucson and anywhere in the state of Arizona include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight line of IT management outsourcing services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to block or recover quickly after a ransomware incident. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who don't have the budget to support an internal Help Desk Call Center but who need quick communication with an efficient Help Desk Call Center with professional phone support plus the ability to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a seamless supplement to your established Call Center staff. Progent's Virtual Help Desk can operate as a an escalation option for the most difficult network issues, or be ready in hectic situations when your ordinary resources are overwhelmed.

    Progent's Call Center team of seasoned information technology professionals offers your customers in Tucson or anywhere in the state of Arizona instant access to a dependable technical support resource with extensive background offering phone help and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a crucial contributor to company efficiency, and Progent's goal is to fix and not just track technical problems.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Team provides remote professional engineering support and education in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, MS Word, and Microsoft Excel. To read more concerning Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Tucson, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so your IT maintenance is proactive rather than reactive. By spotting emerging problems before they expand into downtime, remote monitoring can head off stressful and costly service crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems powered by a combination of operating systems.
How Your Tucson Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Tucson or throughout the state of Arizona, Progent's phone-based computer support specialists can deliver expert and cost-effective system help the instant your business requires it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to repair computer problems rapidly while eliminating the expense and lost time that comes with in-person service calls.

Even if your Tucson organization has a local freelance support technician or maintains an in-house IT staff that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers can offer an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the availability or the expertise to handle sudden network crises or particularly challenging integration problems.

Details of Progent's Online Network Services for Tucson
Progent's phone support, Internet-based troubleshooting, network security expertise, and network administration services offer offices in Tucson or throughout the state of Arizona unparalleled leverage for your support investment. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's experts can provide your business enterprise-level IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:

  • Fast Phone Access to Microsoft Qualified Experts
    Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Tucson and is also ideal for networks in more remote regions of Arizona that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide selection of Microsoft support utilities, service information, and continuing training.

  • Per Minute Rates to Reduce Expenses
    Progent offers online support on a by-the-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum fee for phone support and imposes no ongoing subscription fee for services delivered during normal business hours. This keeps you from paying big invoices for simple fixes.

  • Access to Cisco Certified Network Architecture Professionals
    Progent's registered experts for Cisco offers help from authorized specialists who have skill in designing, deploying, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for local and remote networking.

  • Application Specialists Consulting
    Progent's core support offerings include system integration, Microsoft Exchange expertise, system security design, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting expertise for critical application areas. Help offered by the Application Experts staff includes:
    Microsoft Dynamics GP/Great Plains Support and Programming
    MS Project Training
    Office Excel and Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Help
    Business Information (BI) Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Help
    Microsoft SQL 2016 Application Development and Microsoft SQL Server 2014 Software Programming and Debugging
    Oracle Management and Software Development
    MySQL Project Management and Software Programming
    Mac Help
    Amazon Marketplace Web Service Programming and Debugging

    By offering a full service one-stop source for network generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that address the specific requirements of your business.

  • State of the Art Online Connectivity Tools
    Secure remote connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it possible to find fast fixes to issues that might otherwise require a costly personal service call. Effective remote access software and experienced engineers combine to enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in online support and automated network monitoring.

  • Support for Mainstream VPN Products
    Progent supports secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

  • 24x7 Service for High Network Availability
    For offices with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure maximum network availability.

  • Help Desk Outsourcing
    Progent's Help Desk support services are designed especially for budget-constrained businesses whose workers require immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical experience, fine tuned support software, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Entire Family of Server Platforms
    Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site visits by the minute. As a result, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by each consultant to each client. The practice of documenting and archiving service records allows more efficient service and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.















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