Immediate Online Technical Support for Tucson Computer Systems
Immediate Remote Consulting for Tucson SystemsFor organizations in Tucson or anywhere in Arizona, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-qualified security consultants to help with advanced security design and diagnostic jobs.

Progent's online support engineers provide excellent leverage because they possess the real-world background and have access to the sophisticated technology required to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because service calls accumulate minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits additionally in incidental costs by minimizing or avoiding network outages and related costs due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is especially important for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to many remote service organizations, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where fast fixes manage to turn into big invoices. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized technologies and field-proven processes that ensure the maximum level of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to connect to your company's environment without compromising corporate security.

Progent's advanced customer support reporting application keeps comprehensive histories for all service that Progent's clients have received. Progent's staff service personnel have access to the history of assistance provided to every Progent customer by every consultant. This database of trouble tickets and repairs is stored as an easily searchable proprietary database that enables Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit fast access to manufacturers' internal engineering staff so Progent's online consulting specialists can find the best solutions in the least time.

Remote technical services offered by Progent to businesses in Tucson and throughout the state of Arizona include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so all potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover quickly from a ransomware incident. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Help Desk support alternatives for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are designed for businesses who lack the budget to assemble and manage an internal Call Center but who require fast communication with a reliable Call Center with proficient telephone support as well as the expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless addition to your current Call Center organization. Progent's Virtual Call Center can operate as a an escalation alternative for the toughest technical challenges, or be available in those circumstances when your other resources are too busy.

    Progent's Help Desk Call Center team of veteran network consultants provides your computer users in Tucson or anywhere in the state of Arizona immediate assistance from a dependable network service resource with years of background providing telephone-based support and online diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk the reputation as a solid driver of company performance, and Progent's aim is to solve and not simply report technical problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online and in-depth consulting support and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, programming, and education services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Tucson, or anywhere in the state of Arizona, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they evolve into downtime, automated monitoring can head off inconvenient and expensive service failures. Progent can also use system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks based on a combination of platforms.
How Your Tucson Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Tucson or throughout the state of Arizona, Progent's online computer support engineers can deliver professional and economical IT support whenever your business needs it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to repair IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Tucson organization has a regular freelance support technician or maintains a full time IT staff that can handle typical network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to fix unexpected network emergencies or particularly tough integration projects.

Features of Progent's Remote Network Support for Tucson
Progent's online help, Internet-based repair, network security expertise, and system management services give offices in Tucson or anywhere in the state of Arizona unparalleled leverage for your IT budget. Whether you require one-time telephone help and remote network repair or full-time Help Desk Call Center support and network management, Progent's experts can provide your company enterprise-level network support while permitting you to eliminate the cost and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical background, refined support tools, and understanding of enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional background, at the forefront of IT service, executing a wide range of technical projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical help, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises help by the minute. Consequently, you pay exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for services delivered during normal business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to allow less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation transmitted by each consultant to every customer. The discipline of detailing and organizing service records allows more efficient service and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.















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