Fast and Affordable Remote Support for Tucson Networks
Immediate Phone Technical Support for Tucson SystemsFor companies located in Tucson or anywhere in the state of Arizona, Progent offers remote support for information systems based on Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified professionals have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and diagnostic issues.

Progent's online support experts offer exceptional leverage because they possess the real-world experience and have access to the sophisticated technology needed to solve the majority of information system problems rapidly. This reduces direct costs because service calls use up fewer chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting know-how is especially important in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online help is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical remote service firms, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where quick repairs manage to turn into substantial invoices. Progent's skill at handling technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that allow the highest degree of effectiveness for remote technical support and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to interface to your environment remotely without breaching corporate security.

Progent's advanced technical support database system maintains comprehensive histories describing all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of all help provided to each Progent customer by any Progent engineer. This archive of issues and responses is organized as a conveniently searchable proprietary knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's advanced certifications and formal partnerships with important vendors including Cisco and Microsoft make available additional extensive technical support databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to come up with optimal solutions promptly.

Remote services available from Progent to businesses in Tucson and anywhere in the state of Arizona include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of network monitoring and management services covers all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical data, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are well suited for organizations who lack the money or time to build and maintain an in-house Help Desk but who want fast communication with a reliable Help Desk Call Center with proficient phone support plus the expertise to escalate complex problems to high-level consultants.

    Progent's Call Center consulting services can assist you in building an effective new Call Center or improving your existing organization, evaluating or customizing Help Desk Call Center software to handle the unique demands of your company, or providing occasional phone support personnel to work with your internal Help Desk Call Center resources to deal with unusually busy events such as software transitions, major updates, or installing brand new business software.

    Progent's Call Center staff of veteran network consultants offers your workers in Tucson or anywhere in the state of Arizona immediate assistance from an efficient support group with years of background providing telephone-based help and remote repair service for IT systems based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center the reputation as a solid driver of business efficiency, and Progent's goal is to solve rather than simply track technical problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts staff provides remote professional engineering expertise and education in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft business applications including CRM, MS Office Project, MS Office Word, and Microsoft Excel. To read more about Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Tucson, or anywhere in the state of Arizona, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your network support is proactive rather than reactive. By detecting looming trouble spots before they cause crashes, automated monitoring can avoid disruptive and expensive service breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows systems, or environments powered by a mix of operating systems.
How Your Tucson Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online expertise with Windows, Apple Mac, or Linux computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Tucson or throughout the state of Arizona, Progent's online network support specialists can deliver effective and economical system support the moment your business has to have it. More than a decade of offering remote technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems rapidly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Tucson company works with a regular independent consultant or employs an in-house IT staff that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to handle unexpected network crises or especially challenging integration problems.

Details of Progent's Remote Computer Support for Tucson
Progent's online support, Internet-based repair, network security expertise, and network administration services give offices in Tucson or throughout the state of Arizona the greatest leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help services include:

  • Immediate Telephone Access to Microsoft Certified Experts
    Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Tucson and is also ideal for customers in more remote regions of Arizona that lack consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has the use of a wide array of Microsoft support utilities, technical databases, and continuing education.

  • Per Minute Rates to Reduce Costs
    Progent offers online support on a per-minute basis, so you are charged only for the support you use. Progent has no minimum charge for online service and imposes no periodic subscription fee for support services delivered during normal business hours. This saves you from paying big invoices for quick repairs.

  • Access to Cisco Network Design Specialists
    As a Certified Partner for Cisco, Progent can provide the services of authorized professionals with experience in designing, implementing, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.

  • Application Specialists Group
    Progent's core consulting offerings consist of technology integration, Microsoft Exchange expertise, network security design, and Help Desk outsourcing services. Progent's Experts Team can provide in-depth consulting support in specific business applications. Help available from the Application Experts Team covers:
    Microsoft Dynamics GP Support and Programming
    Microsoft Office Project Support
    Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Consulting
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL Server 2016 Software Programming and Microsoft SQL 2014 Software Development and Troubleshooting
    Oracle DBA Services and Application Programming
    MySQL DBA Services and Application Development
    Mac Support
    Amazon Marketplace Web Service Application Development

    By offering a convenient one-stop resource for network generalists and application experts, Progent can tailor timely, inexpensive, and thorough information technology solutions that fit the specific requirements of your business.

  • State of the Art Online Access Tools
    Protected remote access allows Progent's support professionals to observe precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise demand a costly personal service call. Sophisticated online connectivity software and experienced engineers combine to enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite support and automated system monitoring.

  • Compatibility with Mainstream VPN Products
    Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

  • 24-hour Service for Maximum Network Availability
    For businesses with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum network uptime.

  • Help Desk Outsourcing
    Progent's Help Desk support services are designed specifically for budget-conscious companies whose workers need immediate access to a Help Desk service with effective telephone support and full escalation capability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of IT background, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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