Immediate Remote Technical Support for Tucson Networks
Fast Phone Support for Tucson SystemsFor businesses located in Tucson or anywhere in Arizona, Progent offers online support for information systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex infrastructure problems, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers offer excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated tools required to solve the majority of network problems quickly. Efficient support reduces direct costs since solutions require minimal chargeable minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves additionally with incidental costs by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is especially helpful for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you owe only for the support that you receive. In contrast to many online service firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where quick solutions manage to end up as big tabs. Progent's penchant for dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of customized technologies and field-proven methodologies that permit the maximum level of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to connect to your computer system without breaching system security.

Progent's sophisticated service database system includes thorough histories for the service that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of assistance provided to every Progent client by every consultant. This history of anomalies and resolutions is structured as a readily accessible support database that permits Progent's remote support professionals to share their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and formal relationships with major vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to come up with the most efficient resolutions quickly.

Remote support services provided by Progent to companies in Tucson and throughout the state of Arizona include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same advanced technology used by many of the world's top corporations. Progent's ProSight series of outsourced network management services addresses all key areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight Systems Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt productivity Learn more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for companies with networks based on Windows, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are well suited for organizations who lack the money or time to build and maintain an in-house Help Desk Call Center but who want quick access to an efficient Help Desk Call Center with proficient telephone assistance plus the ability to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless reinforcement of your existing Call Center resources. Progent's Virtual Help Desk Call Center can operate as a an escalation option to handle complex network problems, or be available in those situations when your ordinary service providers are swamped.

    Progent's Call Center team of experienced information technology experts gives your customers in Tucson or anywhere in the state of Arizona quick communication with an efficient technical support group with substantial experience offering telephone-based help and online repair service for networks that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a solid enabler of business productivity, and Progent's intent is to resolve instead of just report IT problems.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based advanced consulting support and training in specific application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications including CRM, MS Office Project, Word, and MS Excel. To learn additional information about Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Tucson, or anywhere in the state of Arizona, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so your network support is proactive rather than reactive. By detecting possible issues before they expand into full-scale emergencies, remote monitoring can avoid inconvenient and costly service failures. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Windows networks, or systems that incorporate a combination of OS platforms.
How Your Tucson Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online support with Windows, Apple Mac, or Linux networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Tucson or anywhere in the state of Arizona, Progent's online network support engineers can provide professional and affordable IT support the instant your company needs it. Long experience offering remote tech support has led to Microsoft Gold certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to solve network problems rapidly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Tucson business relies on a regular independent consultant or employs a full time organization that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to solve sudden network crises or particularly complicated integration projects.

Advantages of Progent's IT Support for Organizations in Tucson
Progent's online IT consulting services allow your Tucson organization to experience the benefits of timely, expert IT support without the cost of maintaining an in-house IT staff. Your network will derive greater strategic worth by being more reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most offices in Tucson and throughout Arizona, local network service providers, whether consisting of outside consultants or an in-house IT staff, can resolve the majority of network issues. On the other hand, IT crises might spring up when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service people. In these cases, Progent's on-call support specialists give you a convenient, quick, and budget-friendly solution to supplement your regular help and to convey valuable information to improve your ability to handle future problems in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller companies commonly rely on independent freelance consultants. While freelance consultants have smaller internal costs than big service organizations and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the lack of backup help may require your company to wait for help during an IT crisis. As your business grows, network unavailability and problems with vital software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve service expertise to make sure your network remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically begin with an information system implemented on a modest budget. Lacking a strong framework, slap-dash fixes can get thrown on top of a weak foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. Such badly built environments need proper analysis, smart strategic planning, and broad-based technical expertise to evolve to a system infrastructure that can provide the stable foundation to meet critical business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller businesses require advice and technical education to navigate through an ever more complex array of product options capable of promoting business success and enhancing efficiency. They hardly need a network consultant who is trying to earn a commission on a certain vendor's products. Network support and product sales can lead to a situation where the recommended solution is built around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match technical expertise with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, range of IT expertise, fine tuned support software, and understanding of corporate IT allow companies to escape the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Entire Range of Server Platforms
    Progent offers in-depth support for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 R2 migration, Windows 2003 maintenance, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help by the minute. As a result, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be tempted to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who work with trusted independent consultants or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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