Fast and Affordable Remote Help for Tucson Computer Systems
Fast Remote Consulting for Tucson NetworksFor companies in Tucson or anywhere in Arizona, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they possess the real-world experience and have access to the advanced technology necessary to resolve most information system issues quickly. This lowers immediate costs because service calls accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization benefits even more in indirect costs by reducing or eliminating system outages and associated losses due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online technical support expertise is especially valuable for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online support is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are billed just for the services that you receive. In contrast to typical online service firms, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing avoid situations where speedy. minor fixes somehow turn into substantial invoices. Progent's penchant for dealing with problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized technologies and field-tested methodologies that permit the maximum level of effectiveness for online consulting and repair for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to access your system remotely without breaching network security.

Progent's advanced technical support database application includes thorough documentation for the support that Progent's customers have received. Progent's team engineers have the benefit of the details of services delivered to each client by every consultant. This archive of problems and fixes is structured as a conveniently exploitable internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft make available other vast technical knowledge bases and permit quick access to manufacturers' internal engineering staff so Progent's remote service specialists can come up with the most efficient resolutions in the least time.

Online technical services provided by Progent to businesses in Tucson and throughout the state of Arizona include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. The ProSight suite of network monitoring and management services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the entire threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver centralized management and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so all looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to stop or recover quickly after a ransomware incident. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk support programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the money or time to build and maintain an internal Help Desk but who require quick access to an effective Help Desk with professional telephone support plus the expertise to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk consulting services can aid you in building an efficient new Help Desk Call Center or enhancing your established organization, evaluating or customizing Call Center software to meet the unique requirements of your company, or providing occasional online staff to work with your existing Call Center team to deal with unusually busy scenarios such as software migrations, major updates, or rolling out brand new applications.

    Progent's Call Center staff of experienced information technology experts provides your clients in Tucson or anywhere in the state of Arizona immediate access to an efficient technical support group with years of experience delivering telephone-based support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a significant driver of business success, and Progent's target is to fix and not just record network problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Group offers phone-based advanced engineering support and education in special business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, programming, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Tucson, or anywhere in the state of Arizona, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so your computer support is proactive and automated. By exposing potential trouble spots before they cause full-scale emergencies, proactive monitoring can minimize disruptive and costly information system crises. Progent can also use network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments powered by a mix of operating systems.
How Your Tucson Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Tucson or throughout the state of Arizona, Progent's phone-based computer support specialists can provide professional and economical system help the moment your organization has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to fix IT problems quickly while eliminating the cost and lost time associated with on-site service calls.

Even if your Tucson organization works with a regular freelance consultant or maintains an in-house organization that know how to deal with common computer problems, Progentís Microsoft certified engineers can offer an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to address sudden system emergencies or especially challenging integration projects.

Benefits of Progent's IT Support for Organizations in Tucson
Progent's online network troubleshooting services allow your Tucson business to realize the benefits of on-call, expert network support without the expense of managing a full-time IT organization. Your information system will derive greater strategic worth by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local support resources
    For most offices in Tucson and throughout Arizona, local network support providers, whether represented by outside consultants or a full-time maintenance staff, can deal with the majority of network issues. On the other hand, serious problems sometimes strike when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite support people. In these instances, Progent's online support specialists give you an easy, quick, and budget-friendly solution to augment your local help and to convey valuable information to improve your capability to resolve downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller offices commonly depend on independent freelance service providers. Although freelance consultants have smaller overhead than larger service companies and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the lack of fallback help may force your business to go without assistance during an emergency. As your company expands, network unavailability and problems with critical software become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of backup support expertise to make sure your IT system stays up and running.

  • Build a Scalable Foundation for Smooth Growth
    Organizations typically begin with an IT system implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get piled onto a shaky foundation. When a network grows, reliability and scalability problems can hinder the productivity of the organization. These badly designed systems require careful assessment, smart strategic planning, and wide IT expertise to evolve to a network infrastructure that can provide the solid foundation to handle critical business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller businesses need guidance and technical education to navigate through an increasingly complicated array of product alternatives capable of promoting business success and enhancing efficiency. They do not need a computer engineer who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is built around a profitable product instead of the genuine requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align IT consulting with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical knowledge, refined remote support software, and understanding of enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world professional experience, at the forefront of IT service, performing a wide range of technical projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not just world-class IT help, but also a consultant with field-tested approaches for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help by the minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces little competition. Businesses who utilize trusted independent consultants or who employ internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential problems before they cause downtime, network monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.















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