Fast and Affordable Online Technical Support for Tucson IT Networks
Immediate Remote Help for Tucson NetworksFor organizations located in Tucson or anywhere in the state of Arizona, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide excellent value because they have the practical experience and have access to the sophisticated technology required to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses since service calls require fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your location. Your company saves even more with indirect costs by reducing or avoiding system outages and associated losses stemming from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is particularly valuable for businesses that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike many online service organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent situations where fast fixes manage to end up as large invoices. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested processes which allow the maximum level of effectiveness for online consulting and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to link to your computer system without breaching network security.

Progent's advanced technical support database system maintains extensive records for all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of all help rendered to every Progent client by any engineer. This database of anomalies and fixes is stored as a conveniently searchable proprietary knowledge base that enables Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to determine optimal solutions in the least time.

Online support services provided by Progent to businesses in Tucson and throughout the state of Arizona include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the world's top enterprises. The ProSight series of network management outsourcing services addresses all key areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover quickly after a ransomware attack. Progent will consult with you directly to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are designed for businesses who lack the budget to build and maintain an internal Call Center but who require quick response from an efficient Help Desk with professional telephone assistance plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless extension of your existing Help Desk organization. Progent's Virtual Help Desk can act as a an escalation alternative to handle the most difficult network issues, or be available in overflow instances when your other resources are too busy.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your computer users in Tucson or anywhere in the state of Arizona instant communication with a reliable network service resource with substantial experience providing phone consulting and remote diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's aim is to solve and not simply annotate technical problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts staff can supply online and in-depth consulting support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Tucson, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so your IT support is proactive and automated. By anticipating potential issues before they result in crashes, system monitoring can ward off inconvenient and expensive service breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems powered by a combination of platforms.
How Your Tucson Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Tucson or anywhere in the state of Arizona, Progent's online computer support specialists are ready to deliver expert and economical IT help the moment your organization requires it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix computer problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Tucson organization deals with a regular independent support technician or maintains a full time organization that can deal with day-to-day computer problems, Progentís Microsoft certified consultants can still provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to fix unexpected network crises or especially challenging integration problems.

Benefits of Progent's IT Support for Organizations in Tucson
Progent's remote technical help services allow your Tucson business to enjoy the advantages of timely, enterprise-level IT support without the expense of managing an in-house IT organization. Your network will derive greater business worth by being increasingly available, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    With most offices in Tucson and throughout Arizona, local computer service providers, whether made up of freelance consultants or an in-house maintenance staff, can handle typical network problems. However, major troubles sometimes occur when local resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your usual support technicians. In these cases, Progent's on-call service experts provide an easy, fast, and economical way to supplement your regular help and to pass on useful information to improve your ability to handle downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller organizations often rely on independent freelance service providers. While freelance consultants carry smaller internal costs than larger service firms and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the lack of backup help may require your business to go without help during an emergency. As your company expands, network unavailability and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of reserve support experts to insure your network remains up and running.

  • Build a Solid Foundation for Smooth Expansion
    Companies often start with an IT system implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get piled on top of an unstable foundation. When a network grows, reliability and expandability problems can hinder the productivity of the organization. Such poorly designed systems need proper assessment, smart strategic planning, and wide technical expertise to upgrade to a network architecture able to deliver the solid foundation to meet vital business demands and facilitate future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller companies need guidance and technical education to navigate through an increasingly complicated maze of product options available for promoting business growth and improving efficiency. They hardly need a network consultant who is attempting to sell a certain vendor's products. IT support and product selling can result in a scenario where the proposed solution is designed around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to match technical expertise with the best needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical experience, refined support software, and familiarity with enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Range of Server Platforms
    Progent can provide in-depth expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 upgrades, Windows Server 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help per minute. Consequently, you pay only for received services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for support services provided during normal working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be forced to allow less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local support firms who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation transmitted by every consultant to each customer. The discipline of documenting and organizing service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your information network from stressful and costly service losses.
How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















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