Fast and Affordable Remote Technical Support for Tucson Networks
Urgent Phone Support for Tucson NetworksFor businesses located in Tucson or anywhere in Arizona, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security design and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to solve the majority of network issues rapidly. This lowers immediate costs since solutions require fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more with indirect expenses by minimizing or eliminating system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting expertise is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the support that you actually get. In contrast to many online support organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for billing avoid situations where quick solutions manage to turn into big bills. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized tools and field-tested methodologies that allow the maximum degree of efficiency for online help and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to access your system remotely without compromising system security.

Progent's powerful technical support reporting application maintains comprehensive histories describing all support that Progent's clients have received. Progent's team engineers have the benefit of the records of assistance delivered to every customer by any consultant. This database of anomalies and solutions is structured as a quickly searchable internal database that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and formal relationships with major technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists can arrive at optimal solutions quickly.

Remote support provided by Progent to companies in Tucson and anywhere in the state of Arizona include:

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's special online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk programs for companies with environments based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the resources to support an in-house Help Desk Call Center but who need quick response from an effective Help Desk Call Center with proficient phone support as well as the ability to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless reinforcement of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to resolve the toughest network issues, or be available in hectic circumstances when your regular support engineers are too busy.

    Progent's Help Desk Call Center team of veteran network consultants provides your computer users in Tucson or anywhere in the state of Arizona fast contact with an effective support resource with substantial experience providing phone consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a key enabler of business productivity, and Progent's aim is to solve rather than merely record network problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth engineering support and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and MS Excel. To find out additional information about Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Group.

  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that incorporates the technology of top information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Email Content Filtering and Data Leakage Protection.

  • ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a flat monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like IPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS managed backup.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Tucson, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your network support is proactive and automated. By exposing possible problems before they grow into downtime, proactive monitoring can minimize stressful and costly service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft systems, or networks that incorporate a variety of platforms.
How Your Tucson Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online help with Windows, Apple Mac, or Linux environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Tucson or throughout the state of Arizona, Progent's phone-based computer support engineers are ready to provide professional and economical system support the moment your organization has to have it. Long experience providing online repair services has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to repair network problems quickly while eliminating the expense and lost productivity that comes with on-premises service visits.

Even if your Tucson business relies on a regular freelance support technician or employs a full time IT staff that can handle common computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the availability or the experience to handle sudden system emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Organizations in Tucson
Progent's online support services enable your Tucson business to realize the advantages of immediate, expert IT support without the expense of maintaining a full-time IT organization. Your information system will derive added strategic value by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    With most organizations in Tucson or anywhere in Arizona, nearby computer support providers, whether represented by outside consultants or an in-house IT staff, can resolve typical network problems. However, serious problems can occur when your regular resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your local support personnel. In these situations, Progent's on-call service professionals provide a convenient, quick, and budget-friendly solution to supplement your regular resources and to pass on valuable knowledge to increase your capability to resolve downstream issues in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller companies often depend on individual freelance consultants. Although independent service people carry smaller overhead than larger service companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of backup personnel may require your company to go without help during an IT crisis. As your company grows, network downtime and trouble with vital applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of reserve service expertise to insure your IT system is always up and running.

  • Create a Solid Foundation for Smooth Growth
    Organizations often begin with an information system implemented on a modest budget. Lacking a proper framework, band-aid fixes often get piled on top of an unstable foundation. As a company grows, stability and scalability problems can impede the success of the business. Such badly built environments require proper assessment, smart strategic planning, and extensive technical knowledge to evolve to a system architecture that can provide the solid foundation to handle vital business demands and simplify downstream expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller businesses need guidance and technical education to negotiate an increasingly complex array of product alternatives capable of accelerating business success and enhancing efficiency. They do not need a computer consultant who is attempting to resell a specific vendor's technology. Network support and product selling can result in a scenario where the recommended solution is built around a profitable product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to align IT consulting with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of technical background, fine tuned remote support tools, and understanding of corporate IT enable offices to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Complete Range of Server Platforms
    Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Windows Server 2008 migration, Windows Server 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help by the minute. Consequently, you are invoiced just for received services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by each consultant to each customer. The practice of detailing and archiving service records allows more efficient service and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.

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