Fast and Affordable Remote Help for Tucson Computer Systems
Immediate Online Support for Tucson SystemsFor businesses in Tucson or anywhere in the state of Arizona, Progent offers online support for information systems powered by Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage because they have the practical background and are equipped with the advanced technology required to resolve most information system issues quickly. Efficient support reduces direct expenses because service calls use up minimal chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your organization saves additionally with incidental costs by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive online consulting know-how is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you receive. Unlike many remote support companies, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent situations where quick solutions somehow end up as substantial tabs. Progent's skill at dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized tools and field-proven methodologies that ensure the highest degree of efficiency for remote help and repair for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's remote service group to communicate with your network without breaching network security.

Progent's sophisticated technical support reporting application includes thorough histories describing the support that Progent's customers have received. Progent's team consultants have access to the history of all help delivered to every customer by every Progent consultant. This history of anomalies and responses is stored as a readily exploitable internal knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft make available additional extensive support databases and allow priority response from vendors' in-house engineering staff with the result that Progent's online consulting experts are able to determine the best resolutions promptly.

Remote support provided by Progent to clients in Tucson and throughout the state of Arizona include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all key aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so all looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly from a ransomware attack. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology allows customers to complete major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing services are ideal for companies who lack the money or time to create an internal Help Desk but who want quick access to a reliable Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is intended for bigger businesses and operates as a seamless supplement to your current Help Desk resources. Progent's Virtual Help Desk can operate as a an escalation option to handle the toughest computer system challenges, or be available in overflow situations when your other resources are too busy.

    Progent's Help Desk Call Center team of seasoned information technology professionals provides your workers in Tucson or anywhere in the state of Arizona instant communication with an efficient network service resource with substantial background delivering telephone-based help and online troubleshooting for IT systems based on Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to give the Help Desk perception as a solid contributor to company success, and Progent's intent is to solve rather than merely document network issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply remote advanced engineering support and training in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Office Excel. To read more on Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Tucson, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your computer support is proactive rather than reactive. By spotting emerging problems before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and expensive network failures. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac environments, Microsoft networks, or networks that incorporate multiple operating systems.
How Your Tucson Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based support with Microsoft Windows, Mac OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Tucson or throughout the state of Arizona, Progent's phone-based computer support specialists can deliver professional and economical IT help the instant your company requires it. More than a decade of offering remote repair services has led to Microsoft Gold status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair network problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Tucson business deals with a local freelance consultant or maintains an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to address unexpected network crises or especially complex integration projects.

Details of Progent's Online Network Support for Tucson
Progent's online support, remote troubleshooting, network security expertise, and system management services give companies in Tucson or anywhere in the state of Arizona the greatest leverage for your IT investment. Whether you need occasional phone help and remote network repair or full-time Help Desk Call Center services and network administration, Progent's experts can provide your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, range of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry background, in the trenches of network service, performing a broad range of technical tasks for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical capability, but also a consultant with proven approaches for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site help by the minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Companies who utilize trusted independent service providers or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.